Engineering Journal Jobs in Mcknight

Job Description – Service Delivery Operations Lead (Contact Center Operations)

Responsibilities:

1. Accountable for service delivery, across multiple tracks, for one of our clients in the Digital space. Manage multiple diverse delivery teams located globally
2. Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders
3. Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budget
4. Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
5. Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
6. Effectively assess and resolve high priority project risks
7. Ensure projects meet success parameters and ROI targets stated in the business case
8. Set the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
9. Act as the Voice of Customer, championing change and improvements across Customer experience, drive change and influence projects to support and achieve improvements in Customer Experience.
10. Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
11. Enhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
12. Tap additional account growth opportunities through networking & client relationship management
13. Aim at maximizing economic value and securing future competitive advantage
14. Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
15. Lead the WBR’s MBR, QBR’s with multiple stakeholders
16. Lead an effective resource planning team, ensuring that resource is fully utilized and any contract demand is effectively covered
17. Effective transition, pre-bid and RFP experience is an added advantage
18. Drive team towards transformed state and always look for opportunity to improve and run people independent process
19. P&L responsibility and account growth
20. Lead, inspire and co-ordinate team at all levels to create motivated and engaged colleagues

Minimum Skills to Hire:

1. Bachelors in Engineering with 15-20 years or Master’s Degree with 15+ years’ experience
2. 8-12 years’ experience in managing large scale agile programs focused on global service delivery. Preferably from BPO / Contact center operations.
3. 10+ years’ experience with People Management and Stakeholder/Client Management
4. Previous experience with outsourced techno functional projects is a plus. Knowledge of Cloud environment is an added advantage
5. Prior experience in leading Quality org/ Gen-AI projects / Scripting knowledge/ Content moderation can be a plus
6. Excellent at managing and influencing a wide network of Client Stakeholders at senior levels
7. Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities
8. Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
9. Strong understanding of Engg. Support Services (cloud products)
10. Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.
11. Ability to develop comprehensive and complex operational and strategic plans
12. Excellent budgeting, business financial and P&L skills
13. Advanced influencing and communication skills
14. Advanced client service skills and leadership capabilities

Job Responsibilities

The Purchasing manager is responsible for providing purchasing services as required for the various operating and corporate groups to achieve the highest quality of products / Services possible.

• Responsible for all purchasing functions assigned around specific Division and / or Commodity areas. This will require relationship development to internal Koppers stakeholders and the development and understanding of the markets area.
• Manage commercial relationships with vendors and suppliers for assigned commodity areas of responsibilities
• Work closely with the engineering group and the plants to complete capital projects safely, on time and within budget.
• Work with the plants to establish qualified and competitive contractors.
• Work with the plants to establish qualified competitive vendors to supply indirect items.
• Solicit budgetary quotes for equipment and projects as needed.
• Prepare and execute competitive bid packages. Analyze results and summarize for evaluation.
• Negotiate the commercial terms and interface with Koppers legal department to execute short- and long-term supply contracts
• Generate Purchase Orders for goods and services. Expedite orders as needed.
• Incorporate negotiation strategies to achieve the most competitive position for Koppers.
• Track and document vendor performance.
• Work on strategic initiatives including procure to pay and streamlining the Purchasing system.
• Ensure compliance with Zero Harm initiatives.
• This position can be hybrid and does not require 5 days in the office.

Qualifications

• Bachelor’s degree in Business Administration or other related field from an accredited College or University.
• 5-7 years of experience in managing contracts and negotiations.
• Excellent communication skills.
• Strong computer skills including Microsoft and Navision preferably.
• Financial skills and working knowledge of basic accounting principles
• Excellent planning, organizing and analytical skills
• 20% travel required.

Koppers Inc. and its subsidiaries are equal opportunity employers.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category or characteristic protected by federal law, state or local law.

Pay Details

The pay rate for this position is $21/hour. Hourly wage is based on experience and geographical location.

• Flexible work schedule
• Access to an employee discount program
• Reimbursable travel time and mileage

Project Details

RTI International is seeking self-motivated and outgoing individuals to work on an important and long-standing government-sponsored study, the National Survey of Family Growth (NSFG), as Part-Time Field Interviewers.

The National Survey of Family Growth (NSFG), conducted by the federal government since 1973, is a national survey of women and men, 15-49 years of age, designed to provide national estimates of factors affecting pregnancy and birth rates, and general reproductive health. The topics covered in the NSFG are sensitive but extremely important for understanding women’s and men’s health and well-being in the United States.

The NSFG interview covers sexual activity, contraceptive use, pregnancy history (including pregnancy loss), infertility, relationship experience, (including marriages and cohabitation), use of medical services (including family planning, infertility services, and preventative health care), and experience with adoption and foster care. For more information on the NSFG research project and requirements, please see: Interviewers will make face-to-face visits to selected households to screen for eligible respondents and conduct in-person NSFG interviews. Given the survey description above, these interviews require asking sensitive questions to selected respondents in a private setting using a project-provided tablet.

This is an excellent opportunity for individuals looking for a part-time, long-term career with a variable schedule that allows you to work independently and not be stuck in an office. As a part-time Field Interviewer, you will interact with others and approach selected households without a prior appointment.

If you’re interested in engaging people from diverse backgrounds and passionate about the health and well-being of others, this may be the job for you. Qualified candidates MUST be able to work when respondents are available and be comfortable working a consistent, varied schedule to accommodate project needs.

The current data collection period is expected to run through December 2026, however there is the possibility of continued work beyond 2026 depending on sample locations in future years.

Field Interviewers are responsible for:

• Traveling frequently to selected locations to recruit study participants
• Locating selected dwelling units, identifying eligible adult household members, administering a screening interview and recruiting respondents for a longer main interview, if selected
• Making in-person contact with selected respondents to discuss the study, answer questions, and obtain participation
• Collecting confidential information and administering standardized questionnaires
• Independently managing administrative duties, including participating in conference calls and completing online trainings
• Transmitting data as scheduled
• Assuming full and legal responsibility for use and care of project-issued equipment
• Safeguarding any participant incentives, issued equipment, or project materials against damage, loss, or theft
• Assuming responsibility for and carefully tracking all participant incentives
• Submitting timely and accurate Time & Expense reports
• Virtually attend scheduled meetings with other members of the project team
• Maintaining regular access to a reliable wireless internet connection in your home for project work
• Meeting weekly with supervisor via Zoom
• This position involves standing, walking and climbing stairs, and transporting equipment and materials such as laptop computers and notebooks weighing 15 pounds or more.

Minimum Required Qualifications

• Must possess High School Diploma or GED
• Possess effective communication skills through speech and listening
• Fluency in English through reading, writing, and speaking
• Available for entire training and data collection period
• Able to successfully complete training
• Must have a valid US driver's license and reliable personal automobile available for business use
• Comfortable using RTI issued tablet, laptop and other associated equipment
• Access to password-protected Wi-Fi connection for data transmissions and administrative responsibilities
• Able to keep project information confidential
• Willingness to work in various types of weather conditions and after dark
• Must be comfortable asking survey questions on personally sensitive subject matters (e.g. pregnancy, reproduction, sexual activity)
• Must be willing to work approximately 20 hours a week, including weekends and weekday evenings, on a regular basis with occasional weekday daytime hours.
• Must be comfortable working in unfamiliar areas

Preferred Qualifications for Ideal Candidates

• Positive, self-motivated, curious, and enjoy interacting with people from a variety of backgrounds
• Effective time, schedule, and workload management skills to meet set deadlines
• Computer skills, namely email and internet proficiency
• Experience conducting in-person, household interviews with randomly selected respondents
• Willingness to travel to other areas in geographical region (e.g., within state, adjacent state) for short periods of time

Work Schedule

• The data collection period is expected to be April, 2026 through December, 2026.
• On average, you will be needed approximately 20 hours per week when work is available.
• On average, you should be available to work in the field 4 days each week.
• The majority of this work is anticipated to be during evenings and weekends.
• Each of your trips to the field are expected to be at least 4 hours long.

Training Details

You must attend a paid 7-day virtual training, not including the weekend, scheduled for April 13 –April 21, 2026 between the hours of 11:00 am and 4:00 pm eastern. You are also required to complete a self-administered home study and pre-training courses prior to attending virtual training.

Accommodation

RTI International will accommodate our job application procedures for disabled veterans and other qualified individuals with disabilities.

If you have a disability that affects the use of our online application system, or if you otherwise need accommodation in connection with the recruiting process due to a disability, please CLICK HERE for information on how to contact us to request an accommodation.

Additional Notifications

RTI International is an independent, nonprofit research institute dedicated to improving the human condition. Clients rely on us to answer questions that demand an objective and multidisciplinary approach--one that integrates expertise across the social and laboratory sciences, engineering, and international development. We believe in the promise of science, and we are inspired every day to deliver on that promise for the good of people, communities, and businesses around the world. For more information, visit are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Further information is available here.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a competitive range of insurance plans (including health, dental, life insurance, a health savings account (HSA), and access to a 401(k) retirement plan.

For USA Job Postings Only: RTI participates in the US Government E-Verify program. Further information regarding the E-Verify program and laws that are designed to protect you against discrimination relating to your legal right to work in the US can be found at San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For Applicants in US Virgin Islands Only: A record of conviction will not exclude an applicant from being eligible for the position. Factors that may be examined include:

(1) The rational relationship of the nature of the offense to the duties and responsibilities of the position; and

(2) Evidence of the rehabilitation of the applicant.

RTI also participates in the E-Verify program. Click here to view the posters in English and Spanish. Click here to view the anti-discrimination notice issued by the Office of Special Counsel for Immigration-Related Unfair Employment Practices. Click here to view the Right to Privacy in the Workplace/E-Verify Poster

Anticipated Close Date: Apr 16, 2026

Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.

Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale. 

Based in Pittsburgh, we’re a fast-growing startup with real customers. Profitmind is backed by a recent strategic investment from Accenture, and is scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.

About the role:

Profitmind is looking for a Full-Stack Software Engineer to help build and evolve the core product experience across both the frontend and backend. This role is frontend-heavy, but requires comfort working across the stack, including writing SQL queries and supporting backend data access in a JavaScript/TypeScript environment. 

You’ll work closely with product, design, and engineering to turn complex data, workflows, and AI-driven functionality into experiences that feel simple, fast, and purposeful. This is a hands-on role for a mid-level engineer who can operate independently and work with the team to deliver features end-to-end.

What you’ll do:

• Build and maintain modern, responsive user interfaces across our web applications
• Develop and maintain reusable UI components within the core Profitmind product
• Work in a full-stack JavaScript/TypeScript environment, supporting both frontend features and backend data needs
• Write and maintain SQL queries to support product functionality and analytics use cases
• Support front-end and back-end integration for AI-powered tools and workflows
• Build dashboards and agent-style interfaces that make complex outputs easy to understand
• Write automated tests for frontend and full-stack functionality as part of a high-quality development process
• Ensure strong performance, accessibility, and cross-browser compatibility
• Iterate quickly based on user feedback and evolving product direction

What we’re looking for:

• 4–5 years of professional software development experience preferred
• Strong, hands-on experience building frontend applications using modern frameworks such as React, TypeScript, Next.js, or similar
• Comfort working across the stack in a JavaScript/TypeScript codebase
• Ability to write SQL queries independently and work with relational data on the backend
• Experience building data-driven user interfaces, dashboards, or analytics-heavy applications
• A pragmatic approach to automated testing and code quality
• High attention to detail and pride in delivering polished, usable software
• Ability to work independently in a fast-moving, product-driven environment
• Experience with enterprise, data-heavy, or analytics-focused products is a plus

What we offer:

• Competitive compensation and equity
• Comprehensive benefits including medical, dental, vision, etc.
• Unlimited and flexible PTO

This is a full-time position based in Pittsburgh, PA, though remote candidates will be considered on a case-by-case basis.

Apply today to join a small, senior team working on problems that sit at the core of how global retailers operate.

Medicare Operations Specialist – Growth Track to Medicare Lead National Insurance Markets (NIM) | Pittsburgh, PA | Full-Time | In-Office

We're an operating partner to independent agents who want to build a real Medicare business — and we're growing.

NIM is hiring a Medicare Operations Specialist to own the Medicare process from A to Z. This is a foundational role on our team, and it's designed with a clear path: master the operation, grow into our Medicare Lead seat.

What You'll Own

You'll be the person who makes sure nothing falls through the cracks. That means managing the full enrollment lifecycle, tracking policies from submission to approval, handling agent contracting and onboarding, keeping carrier relationships clean, and running production and status reports while maintaining CRM accuracy and proactively supporting the agents we serve.

This isn't a \"wait to be told\" position. You'll be expected to notice problems early, close loops without reminders, and think ahead.

The Growth Path

After 12 months of hitting competency benchmarks, your base increases from $40K to $45K. From there, you grow into agent training, workflow optimization, Medicare quoting systems, and commission tracking — the building blocks of our Medicare Lead role.

Advancement is performance-based.

You're the Right Fit If You:

• Double-check your own work without being asked
• Naturally keep lists and close open loops
• Handle confidential information responsibly
• Thrive in a structured, process-driven environment
• Want a career in health insurance, not just a job

Compensation & Benefits

• $40,000 base → $45,000 after 12-month benchmarks
• Uncapped bonus structure
• Medical & Vision (50% employer-paid after 90 days)
• 401(k) with 3% Safe Harbor
• Defined Benefit Plan (eligible immediately)
• Profit sharing + paid vacation and holidays

NIM is relocating to Carnegie, PA within the next 6 months as part of our continued growth.

Ready to be part of the engine? Apply today.

(412) 782-1979 |

We are seeking individuals to review and provide feedback on everyday money-management tips. This role focuses on common financial challenges such as managing expenses, reducing spending, and making smarter financial choices.

You will review examples of budgeting methods and evaluate practical ideas people use to stretch their income. The goal is to understand which approaches work best for real households.

The work is flexible and fully online. Applicants should have an interest in budgeting, saving money, or improving financial habits.

No formal finance background is required.