Engineering Journal Impact Factor Jobs in Taylor

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

The AV Supervisor will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Supervisor will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.

Key Responsibilities

• Lead, coordinate, and supervise AV Driver/Operator teams across assigned locations.
• Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
• Ensure compliance with all safety, security, and operational protocols.
• Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
• Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
• Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
• Monitor site productivity metrics and implement improvements to enhance efficiency.
• Respond to on-ground escalations and operational emergencies promptly.
• Prepare weekly operational status reports and performance summaries.
• Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
• Travel between Tampa, Baltimore, and Pittsburgh as operational needs require.

Qualifications

• 3+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
• Prior experience in a supervisory or lead role managing teams.
• Strong understanding of safety protocols and compliance-driven environments.
• Excellent communication, leadership, and people management skills.
• Ability to analyze performance metrics and identify process improvement opportunities.
• Comfortable working in dynamic and fast-paced field settings.
• Valid driver’s license with a clean driving record.
• Ability to travel between assigned cities as needed.

Preferred Skills

• Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
• Knowledge of incident reporting, compliance documentation, and operational audits.
• Technical aptitude to understand basic AV system operations and diagnostics

Work Environment

• Significant travel required - approximately 90% of the time across locations.

Location: Dearborn, MI (Remote)

Employment Type: Full-Time Contract

Pay: $83-87 per hour

Description: We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.

Responsibilities:

• Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents
• Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
• Lead the development of intent classification frameworks across customer touchpoints
• Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds
• Design and implement attribution models that measure- Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment; Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate
• Define automated and human-in-the-loop quality scoring models
• Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success

Requirements:

• Bachelor's Degree
• 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred)
• Agile Software Development
• Artificial Intelligence & Expert Systems
• Business Strategy

Preferred:

• Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques Attribution modeling & performance analytics
• Conversational platforms (chat, SMS, voice IVR)
• Experience with enterprise SaaS platforms and API-driven architectures
• Proven ability to define metrics frameworks and performance dashboards
• Strong analytical mindset and ability to work with data scientists and engineers

Title: Buyer - (Services Buying experience) (Need Local Candidates)

Location: Detroit, MI

Duration: 7 Months

Rate: $40-$45/Hour on W2

Job Summary:

Provide core management in the procurement of various commodities to achieve budget objects, supplier diversity and on-time delivery.

Support Supply Chain leaders, Strategic Category Manager(s), buyers and a predetermined business unit to achieve total cost management.

Other Qualifications:

Preferred:

• · Degree in Business, Supply Chain Management, Engineering, or Economics
• · Prior procurement experience in Solar / Renewable Energy components.
• · Yellow/Green/Black belt certification

Other Requirements:

• Demonstrate strong interpersonal, communication and presentation skills.
• Intermediate skills in Microsoft applications (i.e: Excel, PowerPoint, & Word)
• Demonstrates an ability to manage multimillion dollar contracts, consistent positive business unit and warehouse feedback, little rework, meeting deadlines, taking on additional work, working independently on routine tasks, and effectively prioritizing tasks to meet business needs and deadlines.
• Strong negotiation skills and contract writing, evident through successfully and independently negotiating less complex contracts, including the terms and conditions, building relationships with our business unit partners and vendors, independently completing purchase agreements, crafting service agreements, and reviewing peers' contracts for compliance with client's requirements
• Demonstrates an understanding of risk management, value analysis and proper decision making through ensuring terms and conditions are complete and accurate, appropriately analyzing tradeoffs, consequences and liabilities of actions, knowing when to escalate issues to leadership or experts, and independently making good decisions in routine situations.
• Demonstrates a basic understanding of business needs and the organization as a whole, as demonstrated by participation in business unit meetings, placing orders within requisition and funding requirements, and exhibiting general knowledge of the current market.
• Demonstrated application of continuous improvement tools, systems and processes
• Demonstrates an understanding of procurement for solar materials and working directly with EPC contractors.

Cozzini Bros. is America's top knife rental and sharpening service, trusted by over 100,000 restaurants and commercial kitchens nationwide. We provide Cozzini-engineered knives and blades, exchanged every two weeks to keep kitchens sharp and efficient. Founded in 1905 as a family business in Chicago, Cozzini has evolved into the premier solution for enhancing the quality, consistency, and safety of commercial kitchens everywhere! We are driven by six core values: Safety, Service, Trust, Team, Continuous Improvement, and Integrity. These values are what give us the cutting edge in knife exchange.

• Work-Life Balance: Monday to Thursday, 10-hour shifts. Enjoy three-day weekends every week!
• Light Duty Deliveries: Operate a small sprinter/transit van; no CDL is required!
• Stable, reliable work: We are a recurring service vendor in kitchens, not a one-time delivery of goods.
• Competitive pay with incentives.
• Comprehensive benefits: Medical, dental, vision, life insurance, short and long-term disability, 401k with company match, six paid holidays, and paid vacation.
• Growth Opportunities: Be part of a growing company with opportunities to advance.
• Team Spirit: Join a supportive team environment where your contribution matters.

• Deliver and exchange cutlery to national and local restaurants, food service, and grocery customers.
• Deliver and exchange kitchen blades on can openers, deli slicers, food processors, and other food service equipment.
• Collect payment on invoices (cash, card, check, etc.)
• Use handheld devices for efficient tracking of all customer knife sets.
• Ensure safe and responsible operation of company vehicles.
• Build and maintain strong customer relationships.

• Reliable, dependable driving professionals who enjoy a fast-paced work environment.
• Previous route sales or delivery experience preferred.
• A strong sense of customer service with a customer-first attitude.
• Excellent communication skills to foster strong relationships.
• A safety-focused mindset for a physically active workday on the road.
• Ability to load, unload, lift, and carry light deliveries.
• Stable work history and a clean driving record.
• Overnight travel may be required for some routes.

Ready to Join Us?

Apply now and start your journey with Cozzini Bros. today.

Requirements

Physical Requirements and Responsibilities:

• Ability to lift and carry up to 50 lbs repeatedly
• Capability to reach, twist, turn, bend, and pull
• Proficiency in climbing and navigating various terrains
• Capacity to sit and stand for extended periods
• Dexterity to load and unload delivery items safely
• Endurance for physical tasks throughout a 10-hour shift
• Compliance with safe driving techniques for company vehicles
• Maintain physical stamina to manage light-duty deliveries consistently
• Adherence to safety protocols while executing physically demanding tasks
• Ability to handle and operate handheld devices for delivery tracking and inventory management

Note: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of employees within this classification. It may not contain a comprehensive inventory of all requirements for this role. Anyone who feels they would be a strong candidate is encouraged to apply.

Director of Quality

Automotive Tier 1

Job Location: Fort Wayne Indiana

Director of Quality will work at a Multi $Billion global manufacturing company and lead a team of Quality Engineers, quality technicians and customer support personnel.

• Manage a team of Quality personnel and participate in Quality Improvement activities, Audits, Certifications and customer documentation.
• Lead all quality matters related to plant product launches and production.
• Manage certification compliance with IATF-16949, plus ISO-9000 for some heavy-duty customers.
• Manage internal QA/QC teams, act Customer Quality, and manage supplier/vendor quality.
• Implement QA preventative measures and quality planning initiatives.

Requirements:

• 10+ years of experience Leading a Team in Quality
• Prior experience Managing People in Quality as a Quality Leader.
• Background in Automotive industry or Heavy Duty Automotive is needed.
• Experience with IATF 16949 and APQP standards is a huge plus.
• Bachelors degree in Engineering or Business.
• Six Sigma Black Belt or Green Belt certification is beneficial, though not required.
• CQE or CQM accreditation is a plus.
• Professional growth opportunities in a dynamic work environment.
• Comprehensive benefits package.

FPC - Fortune Personnel Consultants (Orlando office)

Position Located: Fort Wayne, IN - Relocation assistance is available.

For further information about us visit follow up on this position, please connect with : Quality Assurance Manager, Quality Control, QA, QC, Supplier Quality, Quality Supervisor, Quality Director, Plant Quality, Automotive Interior, IATF 16949, VDA, Six Sigma, CQE, CQM, Mitsubishi, Kia, Mercedes Benz, BMW, Toyota, Honda, Isuzu, Ford, Chrysler, General Motors.

Company

Birdstop, Inc. (“Birdstop”, “Company”) builds the next generation of American drones. Birdstop’s recently launched Fealty product line delivers the fastest rapid response drone product ever built - fully compliant with national security regulations and manufactured in-house in Detroit. Enabled by recent breakthroughs in FAA approvals and AI-driven autonomy, Birdstop drones can operate continuously in a fully automated mode without personnel onsite. These systems actively serve our nation's critical infrastructure and public safety organizations with real-time aerial capabilities.

Role 

Birdstop is entering a phase of rapid commercial expansion and this role will play a critical part in that. You will be responsible for closing revenue opportunities with both new and existing clients. You will be building assets and having discussions that not only service Birdstop clients and regulators, but also set how the industry itself evolves. You will work closely with the CEO, sales, marketing, and implementation on client engagements as well as building the systems and processes to grow the go-to-market organization.

Candidate

We are looking for someone who can hit the ground running on enterprise sales to new customers. The ideal candidate will have a demonstrated track record of outbound driven sales. Experience driving deals to closing and shortening sales cycles are highly valued. Existing knowledge of the industries we sell into and the technologies we deploy will be preferred. The candidate must be highly responsive and fast to act (measured in minutes and hours) on customer and regulator requests for information. Ability to produce written deliverables quickly and succinctly is a must in this role. The candidate must be able to meet unprecedented problems head on, make sound judgements, and act quickly.

Key Responsibilities

1. Identify and target potential clients.
2. Experiment and validate sales channels.
3. Qualify leads and assess their suitability for product adoption.
4. Understand clients' needs, pain points, and goals to provide the right offering.
5. Prepare and deliver compelling proposals, presentations, and pitches to potential clients or partners.
6. Negotiate terms and agreements to secure new business opportunities.
7. Close deals that minimize the steps and effort necessary.
8. Achieve or exceed revenue targets and sales quotas.
9. Continuously monitor and report on sales pipeline and business development activities.
10. Translate customer and regulator needs into actionable work items.
11. Ensure work items are feasible from engineering and regulatory perspectives.
12. Support on content about Birdstop, including but not limited to case studies, social media posts, website content, and press articles.

Basic Requirements

• 4+ years working in enterprise sales in a fast-growing nimble organization.
• Experience closing deals independently and quickly.
• Familiarity with negotiation of enterprise contracts.
• Strong written communication skills and actual enjoyment of writing.
• Ability to meet rapid timelines and communicate any deviations to timeline expediently.
• Experience as the point person for company presentations, financial models, and other key company materials.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Proven ability to work on multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced, dynamic environment.
• Fluency in written and oral communication with English.
• Work authorization in the United States (no visa sponsorship available).
• Ability to work from Birdstop’s headquarters in Detroit, Michigan.

Preferred Qualifications

• Experience working in the sensors and/or unmanned systems domain.
• Experience working at a fast growth technology startup.

What we offer

• High-trust, high-responsibility mission critical role.
• Strong career growth opportunities as Birdstop scales rapidly.
• Beautiful work facility overlooking the Detroit river.
• Direct exposure to senior leadership and deal strategy.
• Pizza, once a month.
• Extremely hardworking and collegial teammates who care deeply about the mission.
• Opportunity to define the next generation of American manufacturing and aerospace.

Compensation Range

$75,000 - $95,000 Base + Commissions