Engineering Jobs Jobs in Franklin, MI

Job Title– Electrical Engineer (DRE)

Location: Novi, Michigan, USA

Job-Type: Full-Time

Job Summary

The Electrical Distribution System (EDS) Components Design Responsible Engineer (DRE) is responsible for the design, development, validation, and release of electrical distribution system components for Scout Motors’ all-electric pickup trucks and SUVs. The role involves managing component design from concept through production launch, collaborating with internal teams and suppliers, and ensuring compliance with safety regulations and engineering standards.

Key Responsibilities

1. Component Design and Development

• Design and develop all EDS components including:
• Shields
• Troughs
• Grommets
• Connectors and terminals
• Power distribution components
• Manage the full product lifecycle from concept design (clean-sheet development) through virtual development, testing, validation, and manufacturing launch.

2. Technical Specification & Sourcing Support

• Collaborate with Purchasing and Finance teams to develop detailed technical specifications.
• Support the quotation and sourcing process for EDS components.
• Work closely with suppliers to ensure components meet cost, timing, and quality targets.

3. Standards and Component Library Development

• Develop and maintain a standardized library of core EDS components aligned with global Volkswagen Group standards.
• Ensure components can be effectively integrated into vehicle wiring harness and power distribution systems.

4. Cross-Functional Collaboration

• Partner with VW Group module owners, internal engineering teams, and external suppliers to define and release EDS components.
• Foster a collaborative, high-performance engineering culture within the team.

5. Verification and Validation

• Conduct virtual simulations and physical testing for component verification.
• Participate in field testing and product validation activities to confirm performance and reliability.

6. Compliance and Safety

• Ensure all designs meet automotive safety standards and U.S. government regulatory requirements.
• Apply Six Sigma methodologies to improve product quality and solve engineering problems.

7. Manufacturing and Production Support

• Contribute to the design and development of production facilities for Scout electric vehicles.
• Support the transition of components from development to mass production launch.

8. Continuous Improvement

• Monitor consumer experience and feedback to identify potential system improvements.
• Proactively recommend enhancements to EDS systems and components.

Required Qualifications

Education

• Bachelor’s or Master’s degree in:
• Electrical Engineering
• Mechanical Engineering
• Systems Engineering
• Or a related engineering field.

Experience

• Minimum 5+ years of experience in:
• Electrical wire harness design
• Power distribution components design and release
• Automotive product development processes including design, testing, and production launch.

Technical Skills

• Strong expertise in:
• Wire harness component design
• Power distribution systems
• Six Sigma problem-solving methodology
• Familiarity with Computer-Aided Engineering (CAE) tools or relevant simulation technologies.

Job Title– Electrical Engineer

Location: Novi, Michigan, USA

Job-Type: Full-Time

Job Summary

The Electrical Distribution System (EDS) Components Design Responsible Engineer (DRE) is responsible for the design, development, validation, and release of electrical distribution system components for Scout Motors’ all-electric pickup trucks and SUVs. The role involves managing component design from concept through production launch, collaborating with internal teams and suppliers, and ensuring compliance with safety regulations and engineering standards.

Key Responsibilities

1. Component Design and Development

• Design and develop all EDS components including:
• Shields
• Troughs
• Grommets
• Connectors and terminals
• Power distribution components
• Manage the full product lifecycle from concept design (clean-sheet development) through virtual development, testing, validation, and manufacturing launch.

2. Technical Specification & Sourcing Support

• Collaborate with Purchasing and Finance teams to develop detailed technical specifications.
• Support the quotation and sourcing process for EDS components.
• Work closely with suppliers to ensure components meet cost, timing, and quality targets.

3. Standards and Component Library Development

• Develop and maintain a standardized library of core EDS components aligned with global Volkswagen Group standards.
• Ensure components can be effectively integrated into vehicle wiring harness and power distribution systems.

4. Cross-Functional Collaboration

• Partner with VW Group module owners, internal engineering teams, and external suppliers to define and release EDS components.
• Foster a collaborative, high-performance engineering culture within the team.

5. Verification and Validation

• Conduct virtual simulations and physical testing for component verification.
• Participate in field testing and product validation activities to confirm performance and reliability.

6. Compliance and Safety

• Ensure all designs meet automotive safety standards and U.S. government regulatory requirements.
• Apply Six Sigma methodologies to improve product quality and solve engineering problems.

7. Manufacturing and Production Support

• Contribute to the design and development of production facilities for Scout electric vehicles.
• Support the transition of components from development to mass production launch.

8. Continuous Improvement

• Monitor consumer experience and feedback to identify potential system improvements.
• Proactively recommend enhancements to EDS systems and components.

Required Qualifications

Education

• Bachelor’s or Master’s degree in:
• Electrical Engineering
• Mechanical Engineering
• Systems Engineering
• Or a related engineering field.

Experience

• Minimum 5+ years of experience in:
• Electrical wire harness design
• Power distribution components design and release
• Automotive product development processes including design, testing, and production launch.

Technical Skills

• Strong expertise in:
• Wire harness component design
• Power distribution systems
• Six Sigma problem-solving methodology
• Familiarity with Computer-Aided Engineering (CAE) tools or relevant simulation technologies.

• Bachelor’s degree in mechanical engineering
• Thorough knowledge of engineering design & development concepts of automotive BIW system .
• Experience in side body panel, Roof, Floor panel and other BIW components
• Very good proficiency in CATIA V5/V6
• Bachelor’s degree in Mechanical, Engineering.
• 3+ years of proven experience designing high-volume designs of BIW parts
• Development of outer skin panels (A-Surface) in collaboration with OEM Design Studio, Design Engineering, CAE, etc.
• Development of inner panels, reinforcements, brackets and other structural panel
• Ability to create and completion of Sheet metal parts e.g. brackets, Panels, etc
• Design of automotive component parts in CATIA V5. Experience in creating 3D designs and 2D drawings (e.g. CATIA V5 only)
• Strong communication skills, both verbal and written, and capability to drive 10 people offshore team
• Actively engage with Automotive OEM design engineers to collaborate on design projects for trading off cost, mass, joining methods, formability, and performance.
• Interpret CAE simulation results and integrate recommendations into product design
• Strong working knowledge of Design for Manufacturing, including formability with GD&T and dimensional engineering.

Responsibilities

• Bachelor of Science in Mechanical Engineering with a minimum of 3 years of experience in automotive seating system and subsystem design and development
• Thorough knowledge of engineering design & development concepts of automotive Seating system
• Very good proficiency in CATIA V5/V6. Prepare and execute design release in the 3DExperience PLM system. Experience in creating 3D designs and 2D drawings (e.g. CATIA V5 only)
• Experience in design of Seat and seat components e.g. Cushion Frame, Back frame, Headrest, seat plastic and recliners and track
• Relevant experience in Master Sections, Vehicle Integration, Vehicle packaging, Concept creation, assembly processes of various Seat parts.
• Knowledge and understanding of Tooling and manufacturing processes
• Prepare and maintain engineering release and change documentation Lead design FMEA studies and GD&T
• Ability to perform Complete Seat packaging study of seating components
• Working knowledge of regulatory and certification requirements for seating system
• Maintain and develop Design Validation Plans (DVP), and Design Failure Mode Analysis (DFMEA)
• Good knowledge of seating system and component manufacturing processes
• Ability to define seating comfort and define comfort target
• Actively engage with Automotive OEM / Tier-I design engineers to collaborate on design projects for trading off cost, mass, joining methods, molding and testing performance.
• Propose and promote design improvement approaches including cost reduction and design optimization
• Complete and release Seating system, sub-system and detail designs
• Interpret CAE simulation results and integrate recommendations into product design

• Collaborate with seating suppliers and support overall vehicle development milestones and prototype/production build events

• Must have ability to perform feasibility studies, Check A-class surface and define craftsman ship target.

• Meet project deliverables commitments and timelines

• Design of automotive component parts in CATIA V5/V6

• Strong communication skills, both verbal and written, and capability to drive offshore team.

Job Title: EDS Component Design Engineer

Location: Novi, MI

Role Overview

We are seeking an experienced EDS Component Design Engineer to lead the design and development of electrical distribution system (EDS) components for next-generation electric pickup trucks and rugged SUVs. The role will involve full lifecycle responsibility from concept design through validation, testing, and manufacturing launch.

The ideal candidate will have strong expertise in wire harness components and power distribution systems, working closely with cross-functional teams including engineering, purchasing, finance, and suppliers to deliver high-quality automotive components.

Key Responsibilities

• Design and develop EDS components including shields, troughs, grommets, connectors, terminals, and power distribution components.
• Support development from concept (clean sheet design) through virtual validation, testing, sign-off, and manufacturing launch.
• Collaborate with purchasing and finance teams to create technical specifications for sourcing and supplier quoting.
• Develop and maintain a standard library of core EDS components aligned with global automotive standards.
• Work closely with VW Group module owners and suppliers to define and release wiring and power distribution components.
• Perform virtual and physical verification testing, including field testing.
• Ensure compliance with safety standards and U.S. regulatory requirements.
• Contribute to production facility design for electric trucks and SUVs.
• Manage supplier deliverables to meet cost, quality, and program timing targets.
• Identify opportunities to improve system performance and consumer experience.

Required Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, or related field.
• 5+ years of experience in automotive wire harness or power distribution component design.
• Strong expertise in EDS component design and release processes.
• Experience working across complete product development lifecycle (design, testing, launch).
• Knowledge of Six Sigma engineering methods for design and problem solving.
• Familiarity with CAE tools or computer-aided engineering environments.
• Strong collaboration skills with cross-functional teams and suppliers.

Preferred Skills

• Experience working in electric vehicle platforms or advanced automotive programs.
• Knowledge of automotive electrical architecture and power distribution systems.
• Ability to work in fast-paced product development environments.

Job Title: Hardware Technician

Location: Novi, MI

Job Type: Long-Term

Job Summary:

We are seeking a detail-oriented and hands-on Hardware Technician to support hardware test bench setup, maintenance, and integration activities. The ideal candidate will have strong experience in electronics hardware environments, with the ability to install, troubleshoot, and maintain test systems while collaborating closely with engineering teams.

Key Responsibilities

• Install, wire, and configure hardware test benches according to engineering specifications and safety standards
• Perform routine maintenance, troubleshooting, and repair of test bench components and equipment
• Assist engineering teams with hardware integration, diagnostics, and validation testing
• Support calibration and functional verification of electronic test systems
• Maintain inventory of tools, components, and lab equipment
• Document test configurations, procedures, maintenance activities, and issue resolutions
• Ensure compliance with lab safety protocols and maintain a clean, organized workspace
• Work independently and collaboratively within cross-functional teams

Required Qualifications

• Associate’s degree or technical certification in Electronics, Electrical Engineering Technology, or a related field
• Minimum 2 years of experience in hardware setup, lab support, or electronics test environment
• Hands-on experience with wiring, soldering, crimping, and cable assembly
• Proficiency in using diagnostic tools such as multimeters and oscilloscopes
• Strong troubleshooting and problem-solving skills
• High attention to detail and documentation accuracy
• Ability to work in a fast-paced engineering environment

Company Description

Ready to Drive the Future? 

As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions. 

With the strength of a global network of over 14,500 colleagues in 50+ locations, Bertrandt US combines deep expertise in Electronics, Product Engineering, Physical, and Production & After Sales. Join us in engineering tomorrow’s mobility today.

General Benefits: 

• Complete and comprehensive benefits package including Med/Dent/Vision 
• Employer paid STD/LTD/Life 
• 401k Retirement program 
• Generous paid vacation/sick/holidays 
• Creativity encouraged in a fun, friendly work environment 

Compensation:  

• Salary range $85k - $90k, depending upon experience  

Position Overview

We are seeking an experienced Electrical Engineer Mule Vehicle Triage (E/E) to support our OEM customer in Novi, MI with troubleshooting, diagnostics, and issue resolution on Mule and early prototype vehicles.

This role is and requires strong hands-on experience with in-vehicle networks, data logging, and triage processes.

The ideal candidate is highly skilled in vehicle communication networks, the use of Vector tools, and data logging systems, and is able to work independently onsite with the customer.

Key Responsibilities

Onsite Mule Vehicle Triage & Issue Resolution

• Perform structured troubleshooting of electrical and electronic issues
• Isolate and analyze faults in vehicle EE systems
• Support quick restoration of vehicle functionality

Vehicle Network Analysis & Diagnostics

• Work with CAN, LIN, FlexRay, and Automotive Ethernet (incl. DoIP)
• Perform communication checks, trace analysis, and bus monitoring

Data Logging & Configuration

• Set up, configure, and operate various data loggers
• Validate logger configuration and evaluate recorded data
• Provide initial analysis and recommendations

Vector Tools & Hardware Operation

• Use CANoe, CANalyzer, and other Vector toolchain applications
• Operate Vector hardware modules (VN, VT, VX series)
• Run restbus simulations, trace evaluations, and diagnostics

General EE Technical Support

• Support flashing, coding, and update procedures (basic knowledge)
• Perform troubleshooting related to power supply, network communication, and diagnostics

Customer Interaction & Reporting

• Work closely with the Engineering Fleet Manager 
• Communicate issues, findings, and technical assessments clearly 
• Document triage steps, logs, and root-cause indications

Required Skills, Experience and Education 

Strong understanding of Zonal EE Architectures 

• Deep knowledge of vehicle communication protocols: 
• CAN 
• LIN 
• FlexRay 
• Automotive Ethernet (DoIP) 

Hands-on experience with: 

• Vector hardware & tooling (CANoe, CANalyzer) 
• Data loggers including configuration 
• EE troubleshooting and general vehicle diagnostic workflows 

• Bachelor’s degree in Electrical Engineering 
• 2 –5 years of related work experience 
• Ability to manage triage steps independently (vehicle level)
• Fluent in English (technical communication) 
• German language skills are a plus, but not required 
• Strong analytical and problem-solving mindset 
• Hands-on, practical approach 
• Ability to work independently onsite with the customer 
• Clear and structured communication 
• High resilience under time pressure

EEO-Statement: 

Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. 

Electrical Systems Engineer – High Voltage Vehicle Systems

Location: Troy, MI

Job Type: Full-Time

Hiring Partner: Raizan Solutions LLC (Authorized hiring partner – We do NOT charge candidates)

About the Client

Our client is an engineering and manufacturing company specializing in advanced battery systems, high-voltage power distribution, ruggedized energy systems, and custom electrification solutions. They support OEM, commercial vehicle, specialty, and defense customers with rapid prototyping and production-intent system development.

Raizan Solutions LLC is recruiting on behalf of this client. We act solely as the hiring partner and do not charge candidates any fees.

Position Summary

The Electrical Systems Engineer will lead and support the development of high-voltage battery systems, power distribution architectures, and vehicle-level electrical integration. This role spans system design, requirements, embedded controls coordination, safety analysis, and hands-on prototype validation.

You will collaborate closely with mechanical, controls, software, and manufacturing teams to deliver robust systems through the full development cycle—from concept to system launch.

Key Responsibilities

Electrical & System Design

• Design and document electrical architectures, schematics, wiring diagrams, and component selections for Li-ion battery systems, HV distribution, and vehicle integration.
• Develop and maintain system requirements, interface definitions, DFMEAs, PFMEAs, DVP&R, and system test plans.
• Apply strong engineering knowledge of HV components: contactors, switches, HVIL, insulation, isolation monitoring, safety interlocks, bus bars, sensors, and protective devices.
• Support PCB/hardware development efforts (Altium preferred; OrCAD or equivalent considered).

Controls & Software Integration

• Coordinate with controls and software teams on system behaviors, state machines, protection logic, and calibration.
• Support embedded controls development using MATLAB/Simulink/Stateflow, model-based design, and C-based integration review.
• Use CAN tools (Vector CANalyzer, CANape) to evaluate control systems, validate functionality, and troubleshoot issues.

Testing, Validation & Debug

• Develop validation test procedures for system-level and component-level verification.
• Perform hands-on prototype testing, fault evaluation, root-cause analysis, and troubleshooting of high- and low-voltage systems.
• Follow lab and vehicle test procedures to evaluate system performance, safety interactions, and functional behavior.

Program & Cross-Functional Coordination

• Work with internal team members and external suppliers to ensure successful design, build, and validation.
• Participate in recurring technical review meetings to identify risks, integration issues, and quality concerns.
• Assist in project planning—tracking timing, risks, status, and technical deliverables.

Documentation & Build Support

• Generate and coordinate build documentation, assembly instructions, inspection sheets, and test records.
• Support prototype build reviews, manufacturing handoff, and initial production readiness.

Qualifications

Education

• Bachelor’s degree in Electrical Engineering, Controls, Computer Engineering, or Mechatronics from an accredited institution.
• Equivalent experience will be considered.

Experience

• 5–15 years of experience in electrical or systems engineering for EV, hybrid, automotive, heavy vehicle, or defense systems.
• Proficiency in electrical system architecture, safety concepts, and requirements flow-down.
• Experience with:
• MATLAB/Simulink/Stateflow
• LabVIEW
• Vector CANalyzer / CANape / CAN tools
• SPICE / PSpice
• Controls platforms (MotoHawk, dSPACE, ETAS preferred)
• Hands-on experience with high-voltage battery systems, inverters, DC-DC converters, BMS, and vehicle electrical integration.
• Familiarity with EV industry standards, ISO 26262 concepts, and relevant military or commercial vehicle standards (preferred).
• Experience with PCB design tools (Altium) is a plus.

What You Bring

• Strong analytical and problem-solving skills.
• Ability to manage multiple technical tasks in a fast-paced, hands-on environment.
• Excellent communication, collaboration, and documentation capabilities.
• A proactive mindset with strong attention to detail.

Why Join This Opportunity

• Work on cutting-edge battery systems, high-voltage electrification, and ruggedized energy products.
• Be part of a small, agile engineering environment with meaningful technical ownership.
• Exposure to diverse projects and close collaboration with customers and leadership.
• Competitive compensation and opportunities for long-term growth.

Apply Today

If you’re ready to help drive the future of advanced electrified systems and thrive in a collaborative, hands-on engineering environment, Raizan Solutions LLC would be happy to connect.

• Overall support of regional PMO
• Facilitate the continuation of Business Excellence in Program (BEP) functions and deliverables
• Monitor, report and drive improvement for the program management key indicators (KPI’s)
• Manage and lead monthly report-out (MPR) meetings
• Coordinate Gate reviews and assist in customer PM launch at the manufacturing level
• Drives development and improvement of PM methods and tools
• Assist with Account Management activities
• Assist with RFQs, pricing strategies, and commercial negotiations
• Serve as primary commercial contact for all plant customers.
• Monitor and review EDI releases in coordination with the Supply Chain team.
  
  

• Bachelors Degree in Engineering, Supply Chain or Business
• 2-5+ years experience in the Program Management or Sales / Account Management and Customer Liaison role.
• 2+ years experience working for an automotive / commercial vehicle or defense supplier
• Must have knowledge of Powertrain, Engine, Driveline related products (Propulsion systems) is required
• Knowledge of basic commodity BOM related to Metal Stamping, Forging, Casting, etc. is required
• Prior experience assisting with customer program launch for the manufacturing cycle (Quoting, SOP, Kickoff, Gate Reviews, etc.)
• Understanding of basic quality principals including APQP and PPAP customer standards
• Hybrid role work in office 3 days week and 2 days work from home per week
• Ability to travel internationally or domestically by car or plane - 25%
• Ability to work in a small team of 5 Sales and Account / Program Management professionals
• To perform this job successfully, an individual must have good oral and written skills, must be able to vertically present information
• Ability to analyze data and prepare reports, statements and cost projections.
• Ability to read and comprehend basic engineering drawings (GD&T), correspondence, and memos, and write correspondence.
• Analytical- Synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Business Acumen- Understands business implications of decisions.
• Knowledge of continuous improvement and quality standards of products for manufacturability.
• Knowledge of engineering fundamentals, mechanical systems, automotive systems, and engine / powertrain systems.
• Project Management- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Strives to continuously improve expertise, knowledge and skills.
• Strong Customer Service – Ability to manage difficult customers Responds promptly to their needs; Responds to requests for service and assistance; Meets commitments.
  
  

Company Description

National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.

Service Delivery Manager (SDM)

Reports To: Integrator / COO

Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)

Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians

Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.

The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.

A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.

This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.

Core Responsibilities

Service Delivery & SLA Performance

• Own day-to-day MSP service performance across all clients
• Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
• Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
• Drive continuous optimization of service workflows to improve resolution speed and efficiency
• Serve as final escalation point for service-related issues

Customer Experience & Escalations

• Ensure consistent, predictable, high-quality customer experience
• Lead resolution of high-severity escalations with urgency and professionalism
• Utilize automation and knowledge systems to improve response consistency and speed
• Ensure all escalations are properly documented, resolved, and communicated
• Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities

Team Leadership & Accountability

• Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
• Drive adoption of automation tools and AI-assisted workflows within the service team
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Build a culture of accountability, continuous improvement, and operational excellence
• Enable teams to reduce manual effort through standardization and intelligent tooling

Operational Excellence, Automation & Process Governance

• Enforce SOPs, runbooks, security policies, and documentation standards
• Identify and eliminate inefficiencies through process optimization and automation
• Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
• Own service cadences including daily huddles and weekly operations reviews
• Continuously improve service delivery processes with a focus on scalability and repeatability
• Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency

Engineering & Cross-Functional Coordination

• Partner with Engineering leadership to ensure service stability and support alignment
• Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
• Coordinate on incident response, platform health, and technical debt reduction
• Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
• Ensure engineering resources supporting service delivery are effectively prioritized

Onboarding & Project Oversight

• Ensure new client onboarding is consistent, predictable, and well-executed
• Incorporate automation and standardized processes into onboarding to reduce variability and risk
• Oversee Project/Delivery function to ensure:
• On-time implementation
• Clear communication
• Margin protection
• Minimal post-onboarding escalations
• Continuously refine onboarding to reduce manual effort and improve speed to steady state

Capacity, Optimization & Resource Planning

• Manage staffing levels and resource allocation across service teams
• Use data, forecasting, and automation to optimize resource utilization
• Proactively address workload imbalances and capacity constraints
• Improve efficiency through workload distribution, tooling, and process improvements
• Ensure service coverage aligns with SLA requirements and organizational growth

Key Performance Indicators (KPIs)

• SLA compliance rate
• Ticket backlog health & aging metrics
• Escalation frequency and resolution time
• Onboarding success rate
• Customer satisfaction (CSAT/NPS)
• PSA data accuracy and operational compliance
• Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)

Ideal Candidate Profile

• Calm, structured leader who performs well under pressure
• Strong operational and process discipline mindset
• Data-driven decision maker with strong analytical instincts
• Experience driving automation, process optimization, and AI adoption in service environments
• Proven ability to lead technical and service delivery teams
• Excellent communicator and trust-builder with clients and internal teams
• Experienced in MSP, IT services, or enterprise IT operations environments

Who we are:

LER TechForce is an industry leader in embedded controls, software, functional safety, and engineering IT talent. For over 20 years LER has been working with customers across North America to meet their engineering resource challenges.

This is a full-time direct position.

Our client in Troy, MI is seeking an Account Manager to manage strategic relationships with automotive OEM customers and drive business growth for our portfolio of automotive audio systems, antennas, and cable solutions.

The role is responsible for RFQ management, commercial negotiations, and customer coordination throughout the program lifecycle, acting as the main interface between the customer and internal teams.

Key Responsibilities

• Manage and develop relationships with assigned automotive customers worldwide.
• Act as the primary commercial contact for all customer-related matters.
• Lead the RFQ (Request for Quotation) and offer preparation process in coordination with engineering and program teams.
• Negotiate pricing, development costs, tooling investments, and commercial terms within internal guidelines.
• Coordinate customer meetings, kick-off meetings, and program reviews.
• Monitor program milestones including SOP (Start of Production) and EOP (End of Production).
• Support business development activities and identify opportunities for new programs.
• Prepare sales forecasts, budgets, and customer portfolio analysis.

Requirements

• Bachelor’s degree in Business, Engineering, or Automotive-related field.
• 5-10+ years of experience in automotive sales or key account management with experience selling automotive electronics, connectivity, or audio systems.
• Experience working with automotive OEMs or Tier-1 suppliers.
• Strong negotiation, communication, and customer management skills.
• Ability to work in a cross-functional and international environment.
• Proficiency in CRM/ERP systems and Microsoft Office.