Financial Call Center Specialist

A-Line Staffing is now hiring a Full-Time, On-Site, Financial Call Center Specialist in Rio Rancho, NM! (THIS POSITION ON SITE! THE HOURS VARY WITH WEEKEND WORK).

About Us We are guided by a common purpose: to help make financial lives better through the power of every connection.

We deliver for our clients, teammates, communities, and shareholders every day by driving Responsible Growth.

Being a Great Place to Work is core to how we grow responsibly.

We are committed to an inclusive workplace, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making a positive impact in the communities we serve.

We support an in-office culture with defined attendance requirements while allowing role-specific flexibility.

Here, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description We are seeking a Personal Banker / Client Solutions Specialist to assist clients with their credit and short-term lending needs while identifying additional opportunities to help them reach their financial goals.

You will create a positive client experience by building, deepening, and retaining relationships, managing risk, and offering customized solutions.

Financial Call Center Specialist Compensation The pay for this position is $25.00/hr Benefits are available to full-time employees after 90 days of employment · Competitive medical, dental, and vision plans · 401(k) with company match · Paid Time Off (PTO) · Training and career development opportunities Financial Call Center Specialist Highlights This position is a Direct Hire role! The required availability for this position – Training schedule is Monday-Friday 9am-5:30pm MST After training ability to work variable schedules Monday – Friday: 6:00 AM – 8:00 PM MT Saturday: 7:00 AM – 5:00 PM MT Sunday: 6:00 AM – 3:00 PM MT Financial Call Center Specialist Responsibilities · Assist clients with credit and short-term lending needs while uncovering additional financial opportunities.

· Respond to client inquiries and concerns with tailored solutions.

· Sell and fulfill banking products, including credit cards, loans, checking, and savings accounts.

· Identify client needs for licensed sales functions and refer to Line of Business partners.

· Manage risk in every transaction using available tools.

· Build rapport and create a positive client experience through active listening and addressing questions.

Financial Call Center Specialist Requirements Passion, commitment, and drive to improve clients’ financial lives.

Ability to engage clients, understand their needs, and communicate solutions clearly.

Team-oriented with flexibility to work weekends and holidays.

Comfort with receiving feedback and adapting to ongoing changes.

Intermediate computer proficiency.

Self-motivated with strong organizational, decision-making, and problem-solving skills.

Desired Qualifications Experience providing card solutions.

Background in banking or financial services.

Call center or telephone sales experience.

Skills Client Experience Branding Customer and Client Focus Adaptability & Active Listening Problem Solving & Issue Management Referral Identification & Client Solutions Advisory Attention to Detail Knowledge of relevant laws, rules, and regulations Education Minimum: High School Diploma / GED / Secondary School or equivalent If you think this Financial Call Center Specialist position is a good fit for you, please reach out to me—feel free to call, e-mail, or apply to this posting!