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About American Home Contractors
American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations.
With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve.
Position Overview
We are seeking a hands-on Call Center Manager to lead and support our Customer Service Representative (CSR) team across two office locations.
This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and driving performance. The Call Center Manager will balance active involvement on the phones, while coaching, performance management, and cross-functional collaboration.
This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices.
Our Call Center Environment
- High-volume inbound and outbound call activity
- CSRs average 100–150 outbound calls per day
- Inbound calls are answered promptly, with a strong focus on customer experience
- Real-time scheduling adjustments and dispatch coordination occur throughout the day
- CRM accuracy directly impacts field productivity and revenue
- The CSR team supports multiple business lines: Tune-Up Program, Retail exterior replacements, Solar Roofing, and Solar Panels
What You’ll Do
- Lead, coach, and support a team of CSRs
- Stay engaged with daily call activity and assist with inbound or outbound calls as needed
- Monitor call performance, outbound productivity, and appointment-setting metrics
- Provide real-time coaching and feedback to help CSRs improve call quality and confidence
- Support accurate scheduling, dispatching, and same-day adjustments
- Partner with Marketing, Sales, and Operations to ensure lead flow and staffing are aligned
- Review dashboards and reports to track performance and identify opportunities
- Conduct 1:1s, performance reviews, and coaching conversations
- Participate in hiring, onboarding, and team development
- Ensure CRM (Zoho) data is accurate and consistently maintained
- Help refine workflows, scripts, and standard operating procedures
- Assist with resolving escalated customer issues professionally and efficiently
- Model company core values: Integrity, Hard Work, and Service
What Success Looks Like
- Strong, consistent call performance across the team
- High-quality appointments that align with business goals
- Reliable CRM data that supports marketing and operations
- Engaged, supported CSRs who understand expectations
- Smooth coordination with field teams and minimal scheduling disruptions
- Positive customer feedback and effective resolution of concerns
What We’re Looking For
- 3+ years of experience leading or supervising teams in a call center or high-volume customer service environment
- Comfort managing both inbound and outbound call activity
- A leadership style that combines coaching, accountability, and approachability
- Strong attention to detail and respect for accurate data and processes
- Experience using CRM systems and call center tools
- Ability to thrive in a fast-paced, collaborative environment
- Willingness to work fully in-office and spend time at both office locations
Preferred Experience
- Background in home services, construction, trades, or appointment-based sales
- Familiarity with Zoho CRM, RingCentral, Podium, or similar tools
- Experience working closely with marketing or lead generation teams
Why This Role Is Unique
This position offers the opportunity to lead a close-knit team, stay connected to the work, and play a meaningful role in shaping how customers experience our brand. It’s well-suited for a leader who enjoys being visible, accessible, and involved, while still driving performance and growth.
We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other.
At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible.
We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry.
If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you.
Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day! About the Role The Will Call Supervisor oversees daily will call and expedited order operations, ensuring orders are processed accurately, efficiently, and on schedule.
Responsibilities include completing all will call orders, capturing proof of delivery (POD) documentation, and coordinating expedited requests such as Turtle Express and courier pickups.
Additionally, this position manages the returns team and assists the AM Warehouse Supervisor and Manager in morning warehouse operations, maintaining a safe and organized work environment, enforcing safety policies, and supporting warehouse productivity.
Supervisors are cross trained in multiple operational areas and may provide coverage as needed to ensure efficient daily operations.
What You'll Do: Ensure all employees have required PPE and perform tasks safely.
Oversee daily will call operations (order picking, staging, and completion).
Properly capture and record will call proof of delivery (POD) documentation.
Coordinate expedited order requests (Turtle Express, courier pickups, priority orders).
Accurately receive all PO pickups into the system in a timely manner.
Sort relay orders to appropriate delivery routes and ensure paperwork is given to dispatch.
Supervise returns team to process returns accurately and promptly.
Support AM warehouse functions: replenishments, receipts, transfers, and putaways.
Inspect forklifts and powered industrial equipment before each shift.
Conduct toolbox and safety meetings with will call and returns teams as needed.
Complete daily operational checklists and document all will call and return activities.
Learn and enforce company agreements and working rules.
Complete near miss and/or accident reports as required.
Conduct or oversee new hire training in will call and returns areas.
Work with Quality and Safety Manager on training targets, including ADP requirements.
Coach employees to prevent repeated errors and improve performance.
Assist with warehouse labor as needed (picking, packing, other tasks).
Be cross-trained and provide coverage in multiple operational areas to ensure smooth daily distribution center operations.
What You'll Bring High school diploma or equivalent required.
Minimum of 3–5 years of warehouse or distribution center experience.
Previous experience in a lead, coordinator, or supervisory role preferred.
Strong understanding of warehouse operations including will call, receiving, returns, and order fulfillment processes.
Experience working with warehouse management systems (WMS), RF scanners, and inventory systems.
Ability to prioritize multiple tasks and manage expedited and time-sensitive orders.
Strong communication and leadership skills with the ability to coach and guide team members.
Working knowledge of warehouse safety standards and OSHA guidelines.
Ability to operate or become certified to operate forklifts and other powered industrial equipment.
Ability to lift 50 lbs.
and work in a fast-paced warehouse environment.
Proficiency with basic computer systems and Microsoft Office applications.
What We Offer We offer a competitive benefits package that includes: 401(k) plan Health insurance Dental insurance Vision insurance Life insurance Paid holidays Vacation Employee negotiated discounts Who We Are Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors.
Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast.
It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets.
Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.
What To Do Next You can begin by filling out our application online.
If you want to learn more about Turtle, please visit our website or our LinkedIn: @Turtle.
Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
- $20/hr Schedule: Monday – Friday, 8am-5pm Duration: Temp 3-6 months Job Description: Provides accurate, prompt and courteous service to all Health Plan members and providers in a fast-paced call center environment.
Ensure office procedures are followed Document and update records Make outbound calls to patients and members Requirements: Must have 6 months experience working in a call center environment OR 6 months of medical experience Great Data Entry Bilingual in Spanish A positive attitude and a high standard of integrity Enjoy working with people and providing customer service Ability to maintain confidentiality No visible tattoos or piercings Must have high school diploma or GED Sense of urgency – must be able to work in a fast paced environment Hiring Process Includes: Interview with Client Drug testing Background check Clerical testing Flu shot/TB test By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy on our website .
#FW123
About Us We are guided by a common purpose: to help make financial lives better through the power of every connection.
We deliver for our clients, teammates, communities, and shareholders every day by driving Responsible Growth.
Being a Great Place to Work is core to how we grow responsibly.
We are committed to an inclusive workplace, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making a positive impact in the communities we serve.
We support an in-office culture with defined attendance requirements while allowing role-specific flexibility.
Here, you can build a successful career with opportunities to learn, grow, and make an impact.
Job Description We are seeking a Personal Banker / Client Solutions Specialist to assist clients with their credit and short-term lending needs while identifying additional opportunities to help them reach their financial goals.
You will create a positive client experience by building, deepening, and retaining relationships, managing risk, and offering customized solutions.
Financial Call Center Specialist Compensation The pay for this position is $25.00/hr Benefits are available to full-time employees after 90 days of employment · Competitive medical, dental, and vision plans · 401(k) with company match · Paid Time Off (PTO) · Training and career development opportunities Financial Call Center Specialist Highlights This position is a Direct Hire role! The required availability for this position – Training schedule is Monday-Friday 9am-5:30pm MST After training ability to work variable schedules Monday – Friday: 6:00 AM – 8:00 PM MT Saturday: 7:00 AM – 5:00 PM MT Sunday: 6:00 AM – 3:00 PM MT Financial Call Center Specialist Responsibilities · Assist clients with credit and short-term lending needs while uncovering additional financial opportunities.
· Respond to client inquiries and concerns with tailored solutions.
· Sell and fulfill banking products, including credit cards, loans, checking, and savings accounts.
· Identify client needs for licensed sales functions and refer to Line of Business partners.
· Manage risk in every transaction using available tools.
· Build rapport and create a positive client experience through active listening and addressing questions.
Financial Call Center Specialist Requirements Passion, commitment, and drive to improve clients’ financial lives.
Ability to engage clients, understand their needs, and communicate solutions clearly.
Team-oriented with flexibility to work weekends and holidays.
Comfort with receiving feedback and adapting to ongoing changes.
Intermediate computer proficiency.
Self-motivated with strong organizational, decision-making, and problem-solving skills.
Desired Qualifications Experience providing card solutions.
Background in banking or financial services.
Call center or telephone sales experience.
Skills Client Experience Branding Customer and Client Focus Adaptability & Active Listening Problem Solving & Issue Management Referral Identification & Client Solutions Advisory Attention to Detail Knowledge of relevant laws, rules, and regulations Education Minimum: High School Diploma / GED / Secondary School or equivalent If you think this Financial Call Center Specialist position is a good fit for you, please reach out to me—feel free to call, e-mail, or apply to this posting!
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
- Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively
What You Bring:
- Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.
Success Factors for Working from Home
- To thrive in this remote role, you'll need:
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
What You Will Get:
- Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
- Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Career Growth: Abundant advancement opportunities within the organization.
- Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
- Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
- Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively
What You Bring:
- Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.
Success Factors for Working from Home
- To thrive in this remote role, you'll need:
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
What You Will Get:
- Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
- Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Career Growth: Abundant advancement opportunities within the organization.
- Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
- Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Remote working/work at home options are available for this role.
HEADLINE : Long Island, New York (Nassau and Suffolk Counties): BE/BC Pulmonary/Critical Care physician is needed to join a busy and successful large single-specialty Pulmonary/CC group practice. Full-Time (preferred) and Part-Time employment are both available. **This practice is also offering an additional option of working as an Independent Provider/ Independent Contractor. The new Pulmonary/CC physician will do a mixture of in-hospital Pulmonary and Critical Care consultation service, follow ups, procedures and office based management. There will be a choice of three different work and call schedules. This practice will also try to accommodate the new physician’s preferences regarding work assignments. Sleep Medicine and some teaching are both available and are optional. $ Generous/very competitive financial compensation package.
LOCATION : Long Island, New York
This practice currently admits to one hospital located in Nassau County and the other hospital located in Suffolk County. (To be discussed)
This is a very desirable location with an award winning school system.
Enjoy living and working in a serene and scenic environment as Long Island.
Their office and two hospitals are located about a one hour commute to Manhattan. You will be able to take full advantage of and have easy access to the numerous and varied cultural, recreational, and educational activities/opportunities that New York City has to offer!
BE/BC Pulmonology/Critical Care physician is needed to join a busy and successful large single-specialty group practice.
Choice of Full-Time, Part-Time, and Independent Contractor
Independent Provider/Independent Contractor employment is also available.
The new Pulmonary/CC physician will do a mixture of in-hospital Pulmonary and Critical Care consultation services, follow ups, procedures and office based management.
This practice will try to accommodate the physician's preferences regarding work assignments.
These excellent Pulmonary/CC opportunities are due to the growth and expansion of their practice, patient base and service area.
This practice was established about nineteen-plus years ago.
Sleep Medicine : Sleep Medicine Certification would be a plus but is not a requirement. One of their pulmonologists is also Director of the Sleep Lab.
Teaching opportunities : For those Pulmonary/Critical Care physicians who want to do some teaching, there will be the opportunity to do so. One of their two hospitals has a Family Practice Residency program that started in the summer of 2022 and an Internal Medicine Residency program that started in the summer of 2023.
They offer the following work and call schedule options :
A. First Option:
Work Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Weekend Call : 1 out of 4 weekends
Weekday Call : It will be one weekday per week.
Weekend Call : She or he will only cover one hospital.
B. Second Option:
Shift Schedule: 7 days on / 7 days off
The week that the physician is working a shift, the hours are from 8:00 a.m. to 5:00 p.m.
Call Schedule for the week working a Shift Schedule : The physician will be on call from Friday night until Monday morning. Night call will be very light with dedicated Mid-Level Providers (MLP) available 24/7 providing assistance covering the Pulmonary/CC physician’s patients.
C. Third Option :
Independent Provider/Independent Contractor . Pulmonary/CC physicians who want to work as an Independent Provider, when you apply, please include your availability.
This practice admits to two hospitals. One is located in Nassau County. It is an award-winning full-service community hospital. It provides comprehensive inpatient, outpatient, critical care and surgical services. (To be discussed)
The second hospital is located in Suffolk County. It is a large teaching hospital. It also operates a Level II trauma center. (To be discussed)
The new physician will work in their closed Intensive Care Unit with 12 beds with 8 Step-down unit (SDU) beds. Average occupancy 75 - 80%. The new Pulmonary/CC physician will see patients and provide consults on the critical care patients.
Availability : Pulmonary/Critical Care fellows who completed their training during 2025 and fellows who will be completing their training during 2026, plus Pulmonary/CC physicians who are already in practice who have work experience are all welcome to apply and will all be strongly considered!
The starting base salary range is generous and very competitive for the Long Island area.
Productivity Incentive Bonus : There will also be a productivity incentive bonus. Depending upon how hard this physician is willing and able to work, it will definitely increase the earning potential of the incoming Pulmonologist/CC physician.
The practice will provide a fringe benefits package which includes: Malpractice Insurance, Health Insurance, a 401K retirement plan, paid time off, Professional Growth and Work-Life Balance.
NEW YORK CITY (exceeding 8,930,000 million people) is the most populous city in the United States! A key component to its strength is its diversity. It offers a broad range of educational opportunities to its youth. From public, private, parochial, and non-religious, all types of schooling are available. The recreational and sporting activities available in New York City are endless, appealing to all ages and ranging from Amusement Parks to the Bronx Zoo. With its educated, worldly, resourceful, and motivated population, New Yorkers comprise a city that is second to none! New York is the grandest, most dynamic, sophisticated and diverse city in the world!
CONTACT INFORMATION : If you are interested in the above Long Island, NY Pulm/CC oppty, please email me a copy of your updated CV with your contact info. It would be very much appreciated, very helpful, and will also expedite the recruitment process. Thank you!
Job Description:
We Deliver the Goods:- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support Americas food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location's service/will call area/window/desk. The position may report to the warehouse or sales department. The Will Call Coordinator performs duties including but not limited to selecting product, palletizing product, organizing product by order, processing invoices, handling payment, and other related duties. The position interfaces with customers, associates and vendors. The position requires strong customer service and interpersonal skills, organization skills and the ability to manage multiple priorities. The Will Call Coordinator functions as a team member within the warehouse department and performs all duties as assigned to meet business needs. Performs all duties in accordance with the Company's safety and work process policies and procedures.
Position Summary:
- Accurately, timely and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in assigned will call area. Keeps will call area organized, clean and free of clutter and debris.
- Provides administrative support including verbal/written communication, all required paperwork and system data entry. Completes all duties accurately and timely.
- Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents.
- Communicate with customers, vendors and company personnel in a positive and proactive manner.
- Understands the critical need for Food Safety and HACCP in all work activities, application and documentation.
- Perform back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.
- Performs other related duties as assigned.
Qualifications:
High School graduate/GED6-12 months Order selection and/or warehouse related work experience operating a pallet jack and/or forklift
Company description
Performance Foodservice, PFGs broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
Awards and Accolades
Performance Food Group and/or its subsidiaries (individually or collectively, the \"Company\") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the \"EEO is the Law\" poster and supplement; and (3) the Pay Transparency Policy Statement.Call Center & Customer Service Manager
Location: On-Site in Los Angeles, CA
A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.
This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.
Key Responsibilities
- Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
- Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
- Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
- Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
- Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
- Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
- Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
- Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.
Qualifications
- 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
- Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
- Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
- Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
- Strong leadership presence with a focus on coaching, accountability, and team culture.
- Experience partnering with cross-functional teams to align customer experience with broader business goals.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS
**Dynamic Cold Calling Sales Representative Opportunity
**Join our team and drive new business growth via cold calling and personalized outreach.
**Title
**Cold Calling Sales SDR
- Drive Business Growth via Cold Outreach
- Commission-only
**Category
**Sales & Business Development
**Description
**Are you an energetic and persuasive communicator with a knack for driving business growth? We’re seeking a
**commission-only Cold Calling Sales SDR
** to join our dynamic team.
This role is pivotal in generating new business opportunities through proactive outreach and engaging potential clients.
As a Sales Development Representative, your efforts will directly contribute to expanding our client base and increasing our market presence.
If you thrive in fast-paced environments and have a passion for sales and communication, this opportunity is for you!Skills
* **Communication Expertise
**: Strong verbal and written communication skills are essential, enabling you to engage prospects effectively and convey value propositions convincingly.
* **Research Proficiency
**: The ability to conduct detailed research to identify potential leads and tailor outreach strategies to meet their specific needs.
* **Persuasion and Negotiation
**: Demonstrated ability to persuade prospects and negotiate terms, converting initial interest into actionable sales opportunities.
* **Resilience and Adaptability
**: Ability to handle rejections gracefully and adapt your strategy to ensure maximum impact and results.
* **CRM Experience
**: Familiarity with Customer Relationship Management (CRM) systems to track interactions and manage leads through the sales pipeline efficiently.
**Scope
**The role requires initiating contact with potential clients via cold calls, understanding their needs, and offering AI talent acquisition solutions to foster their business growth.
You will be responsible for setting appointments and collaborating with the sales team to close deals.
You will also contribute to the development of innovative outreach strategies to exceed target quotas.
**Location Preferences
**While we have a global presence, we encourage applications from individuals in close proximity to our key markets in the USA for optimal interaction.
However, candidates demonstrating exceptional capabilities and experience will be considered regardless of geographical location.
**Payment
**Competitive commission-only compensation will be offered.
This ensures your efforts in driving sales and building relationships are rewarded, with opportunities for advancement and professional development.Join us and be a pivotal player in shaping our company's success story.
We look forward to your application!Pandologic.
Keywords: Telesales Representative, Location: Austin, TX
- 78703
