Education And Training Jobs in Wheaton

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

• Must be a team player as measured by his/her peers.
• Ability to operate and perform light set-ups.
• Ability to read and understand blueprints/drawings and related technical data.
• Ability to perform minor preventative maintenance when necessary.
• Responsible for maintaining a clean, neat and safe work environment.
• Receive daily instructions from Production Supervisor and plan day accordingly using the \"Shop Floor Control System\".
• Must have proven skill to set up and operate machine centers.
• Must be versed in Rotary or Indexing capability 3 - 5 axis milling.
• Verify feeds and speeds for maximum efficiency.
• Optimize process to achieve maximum efficiency.
• Save updated programs, documents and pictures
• Clock in and off operations according to sequence number of the work order.
• Check parts to ensure they meet blueprint specifications using proper gauges.
• Deburr work in process.
• Train operators on the jobs before they start production.
• Train new hires or apprentices.
• Work in teams to troubleshoot manufacturing problems and perform quality assurance checks of our work
• Meets agreed upon goals and objectives in a timely manner.
• Interact with organizational team members and other departments in a professional manner.
• Assists in formulating departmental strategic plan.
• ISO9001:2008 and ISO13485:2003 certification and compliance.
• Ensure company procedures and \"best machine practices\" are being always followed.
• Safety and OSHA compliance.
• Practice all PPE requirements.

• Minimum three to five years work experience
• Enrolled in or vocational education or four years formal apprenticeship preferred.
• Practical knowledge of theoretical and practical aspects of blueprint reading, GD & T
• Extensive knowledge of accepted inspection practices
• Knowledge of CNC programming and G & M code
• Basic to intermediate tool probe
• Demonstrated ability at operating computer numerical control machines
• Ability to read blueprints to ensure accuracy in part making
• Ability to speak basic English language
• Must be able to understand three and four axis machining.
• Must have a working knowledge of computers.
• Must be able to take verbal and written instructions and work from handmade sketches.
• Demonstrated knowledge of G-Code programming and machine practices.
• Demonstrated effective verbal, written, and communication skills.

• Visual acuity: near acuity and accommodation are required for reading machine dial gauges, blueprints, and precision measuring instruments used in the inspection of parts
• Hearing ability: ability to monitor machine sounds to identify and diagnose changes in order to take appropriate action
• Frequently required to stand, walk, push, reach overhead, and bend to the floor
• Frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls
• Occasionally lift and/or move up to 50 pounds

• Must be able to lift and lower 30-50lbs.
• High noise levels from operating machines
• Physical hazards from moving equipment and machine parts
• Breathing fumes, dust, and mist

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• Works from sketches, prints, operation sheets, preliminary drawings, and written/verbal instructions.
  
• Maintains welding specifications.
  
• Sets up and operates all welding equipment.
  
• May utilize different types of welding systems for different tasks.
  
• Performs other duties as assigned.
  

• 
  
• Knowledge of Chemistry and Metallurgy.
  
• Understanding of Electricity.
  
• Knowledge of basic computer programming.
  
• Strong attention to detail.
  
• Ability to Read Blueprints.
  

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• Manual Dexterity
  
• Physical Strength
  
• Physical Stamina
  
• Excellent hand-eye coordination
  
• Excellent depth perception
  
• Excellent fine motor skills
  
• Ability to lift 100 pounds
  
• Ability to carry 50 pounds
  

• Pay: $24.56 - $31.95 / hour

The Assurance Experienced Senior will be responsible for coordinating the day-to-day \"in-charge\" duties of planning, fieldwork, and \"wrap-up\" to include the preparing of financial statements with disclosures, applying most areas of GAAP as necessary and documenting, validating, testing, and assessing various control systems. This position is also responsible for acting as the client contact for basic questions and information and may be involved in reviews and agreed-upon procedure engagements.

Control Environment

• Applies knowledge and understanding of the collective effect of various factors on establishing or enhancing effectiveness, or mitigating the risks, of specific policies and procedures.
• As Auditor in charge is responsible to the engagement manager for the day-to-day conduct of the audit work and in particular for ensuring that the field work is executed and completed as planned, in accordance with timetable, with Firm's policies and procedures and to budget
• Applies knowledge of transactional flow and key transactional cycles to complete audit work
• Documents, validates, and assesses effectiveness of internal control system
• Determines and communicates improvements to client internal controls and accounting procedures
• Supervise the work of audit staff and review workpapers and conclusions and explaining any shortcomings to them

GAAP

• Applies knowledge and understanding of governing principles; applying these principles to client transactions; and documenting and communicating an understanding and application of these principles.
• Understand and effectively communicate financial statement disclosure requirements to clients
• Identifies and applies new pronouncements to client situations
• Identifies, analyzes, and discusses alternative generally accepted accounting principles for the client, when necessary, with the Manager, Senior Manager and engagement partner
• Identifies complex accounting issues and brings them to the attention of superiors for resolution

SEC and PCAOB

• Applies knowledge and understanding of SEC regulations and PCAOB guidelines, and documents and communicates the application of these principles.
• Reads and reviews clients' SEC filings, ensuring accuracy and completeness, and also ensuring all financial information is supported in the workpapers and appropriately tested
• Prepares required communications to the Client and the Audit Committee
• Plans and executes Section 404 internal control audit including obtaining an understanding of the control environment, designing test plans, evaluating deficiencies, and assessing the overall financial reporting control environment.

GAAS

• Applies knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement.
• Formulates and communicates the audit plan
• Applies GAAS to a variety of complex issues and consults others as appropriate
• Applies of audit skepticism and determines when to reduce or expand testing
• Uses BDO audit manuals as appropriate for the situation
• Documents deviations from BDO policy with approval
• Look for opportunities to suggest improvement to company's internal controls and prepare draft communication required by professional standards.

Methodology

• Applies knowledge and application of BDO standards that guide effective and efficient delivery of quality services and products.
• Applies BDO audit approach and methodologies, including tools and technology, to execute the audit with quality, efficiency, and completeness despite pressures of deadlines
• Identifies and proposes outcomes to critical issues

Research

• Applies methodology used to seek or maintain information from authoritative sources and to draw conclusions regarding a target issue based on that information.
• Applies knowledge of the use of internal and external research tools and selects methodology for routine research requests
• Researches more complex areas of accounting and forms an initial opinion on the correct treatment independently and considers and documents the impact on the client and audit engagement
• Documents and organizes complicated findings in a usable format, based on information obtained from Accounting Research Manager, BDO Assurance Manual, Yahoo Finance, etc.
• Assist the engagement manager with gathering sufficient appropriate information about the business and information system, including the accounting system, to form an adequate basis for the preparation of the audit strategy

Project Management

• Coordinate timing of planning, fieldwork, and review with audit team and client and assist engagement executives in developing the audit engagement budget and identify appropriate resources.
• Develop the draft Audit Engagement Planning Memorandum, audit programs and budgets
• Establish with the engagement manager the responsibilities of individual audit staff for specific areas of audit work
• Monitor and report engagement budget to actual and advise engagement executives of possible overruns

Other duties as required

Supervisory Responsibilities:

• Supervise a team of audit professionals ranging in size from 1 to 5
• Provide verbal and written performance feedback to associates
• Teach/coach associates to provide on the job learning

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree in Accounting, Finance, Economics or Statistics, required OR Bachelor's degree in other focus area and CPA certification, required Master's degree in Accountancy, preferred

Experience:

• Three (3) or more years of prior relevant audit experience and/or public accounting, private industry accounting or consulting/professional services experience, required
• Prior basic supervisory experience, preferred

License/Certifications:

• Eligible to sit for the CPA exams upon starting employment, required, and actively pursuing completion of the exams, required
• CPA, preferred

Software:

• Proficient with Microsoft Office Suite, preferred
• Experience with assurance applications and research tools, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Possess proven solid verbal and written communication skills
• Possess people development and delegation skills
• Possess executive presence - needs to be able to be primary contact for the client
• Ability to \"in-charge\" all stages of the audit, including planning, fieldwork, and \"wrap-up\"
• Ability to perform the completion of an audit of a complex company
• Ability to prepare and/or review financial statements with disclosures in accordance with GAAP requirements.

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

California Range: $95,000 - $130,000 Cleveland, Ohio Range: $80,000 - $92,000 Colorado Range: $80,000 - $105,000 Illinois Range: $85,000 - $100,000 Maryland Range: $92,000 - $110,000 Minnesota Range: $80,000 - $92,000 New Jersey Range: $96,000 - $103,000 NYC/Long Island/Westchester Range: $80,000 - $115,000 Washington Range: $80,000 - $105,000 Washington DC Range: $92,000 - $110,000