Edikted Returns And Exchanges Jobs in Usa
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Position Summary
The Senior Director, Product – Last Mile & Delivery will own the product strategy, roadmap, and execution for Ashley’s last mile delivery experience across our manufacturing, distribution, and Ashley HomeStore network. This leader will design and evolve the digital and operational products that power home delivery of big & bulky furniture, white‑glove services, and in‑home technician support.
You will translate Ashley’s growth strategy and operational capabilities into seamless, customer‑obsessed delivery experiences—from scheduling and tracking to room‑of‑choice setup and post‑delivery care—while improving cost, reliability, and scalability across our vertically integrated network.
Impact
This role will be central to how customers experience Ashley, directly influencing NPS, repeat purchase behavior, and brand loyalty. Success means fewer delivery issues, faster and more predictable service, and a differentiated “Ashley experience” in the home, enabled by world‑class digital products and tools used by customers, stores, customer care, drivers, and 3PL partners.
Key Responsibilities
Product Strategy & Vision
- Define and own the multi‑year product vision and roadmap for last mile and delivery experiences across Ashley’s DTC, HomeStore, marketplace, and retail partners.
- Lead discovery and market research specific to big & bulky, white‑glove furniture delivery, identifying opportunities to delight customers and remove friction.
- Align product strategy with Ashley’s manufacturing, distribution, and retail operations, ensuring solutions work end‑to‑end—from plant, to DC, to customer home.
Product Execution & Operational Excellence
- Translate strategy into clear product requirements and user stories for engineering, design, and data teams (e.g., delivery scheduling, routing intelligence, customer notifications, proof of delivery, returns).
- Partner closely with Transportation, DC Operations, HomeStore Ops, Customer Care, and IT to launch products that improve on‑time delivery, first‑attempt success, and damage rates.
- Define and monitor product KPIs (delivery NPS, reschedule/cancel rates, cost per stop, contact rate) and iterate based on performance.
- Standardize digital and process experiences for home delivery, white glove setups, exchanges/returns, and in‑home service visits across all markets.
Innovation in Last Mile & Technology
- Drive innovation in delivery scheduling, capacity management, self‑service tools, and driver/technician apps that are purpose‑built for furniture and décor.
- Evaluate and integrate technologies (TMS, telematics, routing optimization, SMS/email/app notifications, photo documentation, AI‑based ETA prediction).
- Partner with data science and analytics teams to leverage AI/ML for demand forecasting, route optimization, and exception management.
Stakeholder & Partner Management
- Build strong partnerships with Transportation & Logistics, Supply Chain, Stores, E‑Commerce, Customer Care, Finance, and IT to ensure aligned priorities and integrated execution.
- Collaborate with 3PLs, delivery partners, and service providers to ensure Ashley’s product experiences are supported in the field.
- Present product strategy, roadmap updates, and results to Ashley senior leadership, influencing decisions with clear customer and financial impact.
Team Leadership
- Lead and grow a high‑performing product team (Product Managers, Product Owners, Analysts) focused on last mile experiences.
- Establish product operating rhythms (prioritization, planning, discovery, retrospectives) that promote accountability, speed, and quality.
- Foster a culture of customer obsession, collaboration, and continuous improvement across Product, UX, Engineering, and Operations partners.
Financial & Business Impact
- Build robust business cases and ROI models for new last mile products and enhancements (e.g., new service tiers, self‑service flows, automation).
- Influence investment decisions by articulating the impact on revenue, cost, NPS, and repeat rate.
- Support Transportation and Supply Chain in identifying new revenue streams (e.g., premium delivery windows, assembly add‑ons) and cost efficiencies via product design.
Required Qualifications
- Bachelor’s degree in Business, Product Management, Supply Chain, Engineering, or related field; MBA or advanced degree preferred.
- 10–12+ years of product management experience, with at least 5+ years owning customer‑facing or operations‑facing products at scale.
- Demonstrated success building products in last mile, logistics, e‑commerce, or retail—preferably in big & bulky or home delivery.
- Proven record of end‑to‑end product ownership: discovery, strategy, requirements, launch, and iteration using agile methods.
- Experience working in or with transportation, logistics, or supply chain teams, and familiarity with TMS/WMS/routing technologies.
- Strong analytical and financial acumen, comfortable with data, A/B testing, and translating metrics into product decisions.
- Experience influencing senior stakeholders in a matrixed, multi‑location organization.
Preferred Qualifications
- Direct experience in furniture, appliances, or other large item home delivery.
- Background working with white‑glove delivery, installation, or in‑home service providers.
- Hands‑on experience integrating with 3PLs, carriers, and last mile platforms.
- Exposure to Ashley HomeStore or similar store/retail networks, balancing store and digital experiences.
Core Competencies
- Strategic product thinking & execution
- Customer‑centric journey design
- Cross‑functional leadership & influence
- Data‑driven decision making & financial modeling
- Strong communication and storytelling to senior leaders
- Change management in operations‑heavy environments
- Innovation & continuous improvement mindset
Travel & Work Environment
- Ability to travel up to ~30–40% to visit DCs, HomeStores, transportation hubs, and delivery partners.
- Comfortable spending time in warehouses, cross‑docks, and in‑market delivery operations to see products in action.
- Standard hybrid office environment, collaborating across time zones and functions
Pharvaris is a late-stage biopharmaceutical company developing novel, oral bradykinin B2 receptor antagonists to potentially address all types of bradykinin-mediated angioedema. By targeting this clinically proven therapeutic target with novel, oral small molecules, the Pharvaris team is advancing new alternatives to injected therapies for the prevention and treatment of hereditary angioedema (HAE) attacks, and other bradykinin B2-receptor-mediated indications. HAE is a rare and potentially life-threatening genetic disease and people living with HAE can suffer sudden and prolonged attacks of swelling in multiple areas of the body, including the airway, which can be life-threatening.
We are expanding our U.S. Medical Affairs team and are looking for a Medical Science Liaison to join our team and report to our Head of MSLs North America
We have a culture built on the core values of considering others carefully, leading with trust, ensuring rigor and diversity of thought, and contributing freely.
Our company is driven by individuals committed to developing breakthrough therapies which can have a real impact on people’s lives. If you are looking for a place where your work can have meaning, and you can make a difference – Pharvaris is the place for you!
Location
This is a field based medical affairs role
Responsibilities:
- Serve as the field-based extension of the Pharvaris’ Medical Affairs Team
- Field-based activities expected to comprise >80% of MSL responsibilities.
- Systematically identify the scientific exchange needs of Key Opinion Leaders (KOLs), investigators and other stakeholders in patient care, establish strong professional relationships, provide credible scientific expertise and serve as a liaison to Pharvaris North America’s Medical, Clinical Development/Operations and external partners.
- Ensure compliant communication and education of Pharvaris’ product portfolio to meet the educational and professional needs of Pharvaris’ key customers.
- Responds effectively to requests for scientific exchange.
- Support design and implementation of scientific programs with external experts and Global Medical Affairs
- Support local team disease area and product knowledge through scientific training.
- Maintain personal expertise in relevant disease areas and MSL best practices
KOL/HCP Relationship Management:
- Through appropriate scientific exchange, builds and maintains professional relationship with external stakeholders to expand Pharvaris’ research, advisory and educational partnership opportunities.
- Ensures high standard of professionalism to develop and maintain “peer-to-peer” scientific relationships with key thought leaders in healthcare, academia, payer, and government organizations per strategic territory plans and as requested by KOLs/HCPs, including the management of strategic scientific partnerships and scientific exchange.
- Provide scientific liaison support to Investigators currently involved in Pharvaris’ interventional or observational studies and investigator-sponsored research
- Provide scientific exchange and appropriate support to payer organizations.
- Serve as a liaison between HCPs and Pharvaris medical affairs.
- Facilitate 1:1 and group scientific interactions with healthcare professionals.
- Participate in KOL/HCP planning.
- Maintain KOL/HCP plans and update medical customer relationship management system in a timely, accurate and compliant manner.
- Maintain awareness of and access to internal and external information sources available to support high-quality scientific exchange, and coordinate high-quality interactions between these resources and external customers
Effective and Compliant Dissemination of Data
- Respond within defined timeline and quality standards to unsolicited inquiries from HCPs and other stakeholders received by Medical Affairs and referred to Global Medical Affairs by other Pharvaris functions, forwards reports of adverse events according to Pharvaris’ policy.
- Support development of appropriate responses to unique inquiries as required, such as the presentation of scientific evidence and medical education.
- Presents clinical and disease state information to a variety of audiences, including KOLs, Medical advisors, formulary/decision makers and other HCPs.
- Ensures appropriate scientific exchange with HCPs by fostering fair and balanced medical and scientific communications that are not misleading.
- Serves as scientific resource at key medical, scientific, and patient advocacy conferences as assigned.
- Conducts therapeutic training for Sales and Medical colleagues upon request
Contribute to Pharvaris Strategic Medical Strategy
- Communicate key medical insights from KOLs/HCPs to inform refinement of medical strategy.
- Gain customer insights, opinions and organization of advisory boards to gain invaluable feedback from external stakeholders
- Provide scientific input and participate in local medical and cross-functional initiatives.
- Provide field-based medical support to Pharvaris’ clinical research programs, registries, and facilitation of Investigator-sponsored Research process.
- Under the guidance of Medical Affairs leadership, provide scientific support for company-sponsored meetings.
- Participate on internal project teams as directed by Medical Affairs leadership
- Ensure alignment of medical activities with industry and Pharvaris Compliance and Regulatory standards, policies, and regulations.
- Develop medical affairs standard operating procedures and other policy guidance documents and provide active medical support to development of cross-functional policy resources
Requirements
- Doctorate level (MD, PharmD, PhD) preferred or master’s degree (MPH or equivalent) with at least 3 years of relevant experience clinical or therapeutic experience.
- 3- 5 years of MSL experience with primary emphasis on rare diseases and field-based scientific exchange and/or clinical trial support
- Therapeutic area and/ or hereditary angioedema expertise preferred.
- Frequent travel is required. Availability to travel 80% of the time, including weekends and holidays
- Establishes credible and long-lasting relationships and has personal impact through engaging respectfully and professionally.
- Focus on personal accountability and ownership – constantly challenging oneself to take responsibility for continuous performance improvement and operational excellence, reliable and predictable for colleagues and customers.
- Act on the needs of patients
- Able to exchange scientific ideas and information openly and effectively with key opinion leaders and with colleagues, excellent presentation skills of scientific and medical data to small and large audiences.
- Demonstrates in-depth therapeutic competency and expertise of the leading science in designated disease state; maintain knowledge base and scientific expertise on all assigned Pharvaris disease areas and products.
- Able to manage challenging conversations and handle objections.
- Focus on patient and customer needs.
- Able to work effectively in various settings: In-person and/or virtual.
- Effective listening skills
- Capable of building relationships and focused on identifying and responsibly advancing opportunities for scientific exchange within focus disease areas.
- Ability to work effectively on multi-disciplinary teams.
- Ability to partner and collaborate appropriately with R&D, Commercial, and other internal functions.
- Superior written and verbal communication skills
- Strong leadership and influencing skills.
- Has a winning attitude and demonstrates a commitment to goals and to Medical/MSL team with a positive approach to problems, even in the face of adversity.
- Highly motivated and self-directed with ability to think innovatively & strategically, skillfully plan, manage and prioritize multiple projects independently; demonstrates resilience and flexibility.
- Stay current and knowledgeable of applicable pharmaceutical guidelines and regulations, including, but not limited to, ICH, GCP, PhRMA, DOJ, OIG, R&D Code of Ethical Practices and company policies.
- Above average computer skills (MS Office, databases, etc)
- Clean and valid driver’s license
Pharvaris is committed to fair and equitable compensation practices. The base salary range for this role is $210,000-$230,000 per year. Actual compensation will depend on various factors, including but not limited to depth of experience, skill set, overall performance, and education. Pharvaris believes in providing a competitive compensation and benefits package. Base salary is just one component of our competitive total rewards strategy. In addition to compensation, this role offers the unique opportunity to help build and shape an early‑stage commercial organization, meaningful ownership through equity, annual performance incentives, and flexible paid time off. We encourage candidates who are motivated by the full opportunity and alignment with our mission to apply.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
General Description of the Job Class
Manage and supervise functions of assigned patient care area on a 24 hour basis; ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures.
Duties and Responsibilities of this Level
Participate in the development of the clinical areas' strategic and operational plans
Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative). Openly support and consistently communicate mission of the unit/department and the organization. Serve as the collective voice for unit(s) staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.
Interface with patients and families to ensure that care is consistent with their expectations. Ensure active use of the nursing process for patients from pre-admission/admission to discharge and beyond (based on the clinical setting). Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
Ensure a unit-based work force that is diverse and cognizant of the value diversity brings to the workplace.
Assure coordination/participation of unit based staff on department and organization wide councils/committees. Manage, supervise and coordinate delivery of patient care for assigned patient care area on a 24 hour basis. Ensure compliance with clinical patient care standards and established policies and procedures.
Maintain clinical competencies for assigned clinical area and provides bedside care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact on patient care and career satisfaction of staff.
Maintain required unit records, reports and statistics for administrative purposes, ensures compliance with established hospital policies, procedures, objectives, quality control (POCT); PI, safety, environmental and infection control. Communicate requirements to staff, and hold staff accountable to established requirements. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff.
Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.
Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies.
Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery. Ensure documentation of patient care is complete and accurate in accordance with hospital and unit policies and procedures.
Collaborate with the Director of Clinical Operations to determine fiscal requirements of assigned unit(s), and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Director of Clinical Operations to ensure budget and resource efficiency, and satisfaction with patient care delivery.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level Education:
Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.
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Experience:
Three years of nursing experience is required. Supervisory and perianesthesia experience is preferred.
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Degrees, Licensure, and/or Certification:
Must have current or compact RN licensure in the state of North Carolina.
BCLS certification required.
Nurses hired into leadership positions must obtain a nursing leadership certification within one year of hire.
New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible.
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Knowledge, Skills, and Abilities:
N/A Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
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Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
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Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Lake Norman Hospital
Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.
Summary & Work Performed
Supervise clinical operations of specific areas of the Imaging Department including, but not limited to: equipment, personnel, scheduling, financial and customer service functions.
- Supervise and participate in complex technical activities associated with the operation of modality-specific equipment in specific areas of the Imaging Department in accordance with prescribed safety procedures.
- Plan and schedule work forthe assigned unit ensuring proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties.
- Schedule patients for imaging examinations; set up and explain imaging procedures; position patients for each anatomical view specified using positioning assistance devices and protective equipment as required; report any changes in patient's condition to attending physician.
- Perform limited evaluation of imaging examinations in order to determine the need for additional projections.
- Assist in the formulation and revision of technique charts and/or protocols to maintain established standards of image quality and/or maintenance of ALARA.
- Review and compile as needed statistical reports and analyses reflecting operational activities.
- Provide technical assistance, instruction and consultation to students and employees.
- Recommend various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules.
- Perform other related duties incidental to the work described herein.
Knowledge, Skills and Abilities
- Supervision Scheduling
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided byeach hiring department.
Education
- Work requires required registry/certification in applicable imaging modality - American Registry of Radiologic Technologist (ARRT) registry or American Registry of Diagnostic Medical Sonographers (ARDMS) or Nuclear Medicine Technologist Certification Board (NMTCB).
Experience
- Four years of experience in an imaging modality (Radiologic Tech, MR, CT, Mammography, Nuclear Medicine, Sonography, Interventional Radiology) is required.
- Two years of team leader or applicable supervisory experience is preferred.
Degrees, Licensures, Certifications
- Certification as prescribed by ARRT, ARDMS/CCI, and/or NMTCB.
- BLS certification
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Required
Preferred
Job Industries
- Healthcare
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Lake Norman Hospital
Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.
Summary & Work Performed
Supervise clinical operations of specific areas of the Imaging Department including, but not limited to: equipment, personnel, scheduling, financial and customer service functions.
- Supervise and participate in complex technical activities associated with the operation of modality-specific equipment in specific areas of the Imaging Department in accordance with prescribed safety procedures.
- Plan and schedule work forthe assigned unit ensuring proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties.
- Schedule patients for imaging examinations; set up and explain imaging procedures; position patients for each anatomical view specified using positioning assistance devices and protective equipment as required; report any changes in patient's condition to attending physician.
- Perform limited evaluation of imaging examinations in order to determine the need for additional projections.
- Assist in the formulation and revision of technique charts and/or protocols to maintain established standards of image quality and/or maintenance of ALARA.
- Review and compile as needed statistical reports and analyses reflecting operational activities.
- Provide technical assistance, instruction and consultation to students and employees.
- Recommend various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules.
- Perform other related duties incidental to the work described herein.
Knowledge, Skills and Abilities
- Supervision Scheduling
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided byeach hiring department.
Education
- Work requires required registry/certification in applicable imaging modality - American Registry of Radiologic Technologist (ARRT) registry or American Registry of Diagnostic Medical Sonographers (ARDMS) or Nuclear Medicine Technologist Certification Board (NMTCB).
Experience
- Four years of experience in an imaging modality (Radiologic Tech, MR, CT, Mammography, Nuclear Medicine, Sonography, Interventional Radiology) is required.
- Two years of team leader or applicable supervisory experience is preferred.
Degrees, Licensures, Certifications
- Certification as prescribed by ARRT, ARDMS/CCI, and/or NMTCB.
- BLS certification
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Required
Preferred
Job Industries
- Healthcare
To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.
Qualifications
Certifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA)American Heart Association (AHA), Education: H.S. Diploma/GED (Required), Work Experience: Relevant medical military training; Completion of CNA coursework within past 24 months; Certified Nursing Assistant (CNA); At least one semester of nursing clinical experience; Worked as CNA within past 24 months; Successful completion of Carle's HCT In Training Program
Responsibilities
Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.
- Knowledgeable and skilled in applicable procedures in providing care.
- Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.)
- Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.)
- Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.)
- Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.)
- Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.)
- Provides activity needs of assigned patients (i.e. turning, chair, ambulating, walker, and crutches).
- Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements).
- Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization, phlebotomy, and clean dressing changes (varies by unit or area).
- Assists with admission, transfer, and discharge of patient.
- Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc.
- Sets up equipment for care (IV poles, admission kit, others)
- Stores and transfers belongings (dentures, hearing aids, glasses and other personal items).
- Packs up all patient belongings at discharge.
- Achieves patient satisfaction when providing patient care.
- Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly.
- Patient needs are met and satisfaction of care is expressed
- Demonstrates ability to anticipate patient needs
- Answers all call lights promptly
- Respects privacy
- Reports pertinent patient information to the nurse assigned to the patient in a timely manner.
- Documentation is completed prior to leaving shift.
- Completes care while conserving resources.
- Completes work within assigned shift.
- Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator.
- Prevents waste of supplies and linen.
- Checks patient room for unused equipment/supplies and returns to SPD promptly.
- Assists with patient lifting in a timely manner.
- Demonstrates ability to organize and prioritize work with changes as directed by the nurse.
- Uses slow time to improve unit appearance and accept additional assignments.
- Assists others in assignment completion.
- Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.
- Performs unit maintenance duties
- Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans.
- Assures discontinued equipment is removed from patient rooms.
- Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items.
- Knowledgeable of SPD exchange cart system and consistently charges out supplies used.
- Performs errands as requested
- Knowledgeable of locations of various support areas.
- Responds promptly to urgent requests.
- Provides for safety measures of assigned patients (lifting, transfers, side rails, bed checks, call lights, gait belt use, back safety, slide board, use of restraints.)
- Maintains clear hallways and doorways on an ongoing basis.
- Uses protective equipment appropriately.
- Always washes hands between patients and procedures.
- Practices good body mechanics, getting assistance as needed to protect patient and own safety.
- Promptly reports unsafe equipment of risky situations.
- Alert and responsive to all alarms/call lights.
- Demonstrates a practical problem solving approach to patient moving and handling issues
- Demonstrates skills to promote patient and staff safety through appropriate use of lift equipment.
- Assists in achieving department goals and objectives.
- Utilizes teamwork effort to maintain positive patient perceptions in the areas of promptness, friendliness, attitude to call, took problem seriously, attention to special needs, temperature of foods, noise level, temperature of the room, attitude towards visitors, and concern for privacy.
- Attends educational offerings to validate skills and maintain current knowledge of patient care.
- Gives and receives peer evaluation constructively.
- Supports staffing changes and assisting with staffing needs.
- Is knowledgeable of quality assurance indicators and assists in improvement of patient care, such as ID bands, patient falls, and infection control.
- UnityPoint Health brand promise, mission, vision, and values demonstrated with all interactions with patient and families.
- Displays warmth, concern, and respect for patients and their families.
- Respects patient's and family's privacy.
- Responds promptly to patient and family requests. Alerts the nurse promptly when his/her intervention is required.
- Timely response to call lights.
- Explains procedures, etc. to patient and family within the nursing assistant scope such as meal times, a.m. care delivery.
- UnityPoint Health brand promise, mission, vision, and values demonstrated with all interactions with unit staff/other hospital personnel.
- Conveys warmth, concern, and respect for all hospital personnel.
- Responsive to requests and concerns from other personnel.
- Communication with others is open, honest and respectful.
- Interacts constructively and supportively with other personnel.
- Recognizes role others play in providing care to the patient.
- Provides pertinent information on assigned patients to the nurse during the shift and as requested.
- Assists peers in assignment completion.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $17.89per hour - $28.98per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit /benefits.
Location: Oak Park, Illinois
Business Unit: Rush Oak Park
Hospital: Rush Oak Park Hospital
Department: Pharmacy
Work Type: Per Diem/PRN/As Needed
Shift: Rotating
Work Schedule: 8 Hr (6:00 AM - 11:30 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( rush. edu/rush-careers/employee-benefits).
Pay Range: $19.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures. The Pharmacy Technician assists pharmacists in the practice of pharmacy performing duties such as preparing, filling, and labeling medications for patients in the Hospital. As patient care assignments dictate, the Technician is responsive to the explicit need of all patients. When relevant, appropriate standards of practice and sensitivity to the psychosocial needs of these patient populations.
Other information:
Required Job Qualifications:
•Must be a high school graduate or equivalent
•Current State of Illinois Pharmacy Technician license
•Individuals must have EXCPT and or PTCB (Pharmacy Technician Certification Board) certification.
Preferred Job Qualifications:
•1-year hospital experience
•1 year retail pharmacy experience
•Currently a pharmacy student
•Graduated from an approved Pharmacy Tech Program
•ACPE IV certification
•Hazardous drug compounding certification
Physical Demands:
•Ability to lift/move 30-50 pounds
•Ability to stand for long periods of time (4+ hours) between breaks
•Ability to crouch when filling dispensing cabinets and bend or stand on a stool as necessary.
•May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents.
Competencies:
•Must be able to interpret and understand medical abbreviations.
•Ability to utilize technology in the pharmacy including, but not limited to Office products, Carousels, DoseEdge, WASP, MILT,MPI Pre-packer/labeling system, CII Safe, and RxVerify as needed for assigned duties.
•Recognizes the regulations for repackaging medications for non-sterile compounding and packaging.
•Analyze problems and interpret analytical data.
•Strong oral and written communication skills with an emphasis on customer service skills.
•Ability to perform work accurately with attention to detail within specified time periods.
•Ability to work cooperatively.
•Ability to handle frequent interruptions and adapt to changes in workload and work schedule.
•Ability to set priorities and solve problems.
•Ability to respond quickly to emergency requests.
Responsibilities:
•Recognizes and identifies various classifications of medications, medication names, dosage forms, and routes of administration.
•Understand the pharmacy workflow for first doses, automated dispensing cabinet refills, cart fill, and batches.
•Understand the pharmacy workflow for medication returns and medication disposal.
•Responsible for the accurate interpretation of EPIC pharmacy labels:
•Responsible for the accurate and timely filling and delivery of patient-specific medications and Automated Dispensing Cabinet (ADC) restocks.
•Responsible for the preparation of sterile and non-sterile compounding and packaging:
•Responsible for answering phones, assisting callers with requests, and any other technical duties as assigned.
•Responsible for utilization of Epic for technical requests (i.e.: missing medications, ADCs out of stock, and responding to in-basket messages)
•Responsible for inventory, storage, and supply maintenance of assigned areas.
•Responsible for exchanging emergency carts and the completion of required documentation.
•Responsible for knowing the laws and regulations related to controlled substances.
•Maintain cleanliness of all equipment and work areas.
•Responsible for learning departmental quality assurance processes and hospital safety practices.
•Actively participates in various departmental committees and educational activities as assigned.
•Any and all other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Oak Park, Illinois
Business Unit: Rush Oak Park
Hospital: Rush Oak Park Hospital
Department: Pharmacy
Work Type: Part Time (Total FTE between 0. 5 and 0. 89)
Shift: Shift 4
Work Schedule: 8 Hr (4:00:00 AM - 11:30:00 AM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( ).
Pay Range: $16.48 - $23.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. The Pharmacy Technician 1 assists pharmacists in the practice of pharmacy performing duties such as preparing, filling and labeling medications for patients in the Hospital. As patient care assignments dictate, the Technician 1 is responsive to the explicit need of all patients. When relevant, appropriate standards of practice and sensitivity to the psychosocial needs of these patient populations.
Other information:
Required Job Qualifications:
•Must be a high school graduate or equivalent
•Must have applied for State of Illinois Pharmacy Technician license
•Individual must be willing to have completed PTCB (Pharmacy Technician Certification Board) and or EXCPT certification before the next license renewal cycle (State of Illinois requirements)
Preferred Job Qualifications:
•Admitted to a guild program
•1 year hospital experience
•1 year retail pharmacy experience
•Currently a pharmacy student
•Graduated from an approved Pharmacy Tech Program
•ACPE IV certification
•Hazardous drug compounding certification
Physical Demands:
•Ability to lift/move 30-50 pounds
•Ability to stand for long periods of time (4+ hours) between breaks
•Ability to crouch when filling dispensing cabinets and bend or stand on a stool as necessary.
•May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents.
Competencies:
•Must be able to interpret and understand medical abbreviations.
•Ability to utilize technology in the pharmacy including, but not limited to Office products, Carousels, DoseEdge, WASP, MILT,MPI Pre-packer/labeling system, CII Safe, and RxVerify as needed for assigned duties.
•Recognizes the regulations for repackaging medications for non-sterile compounding and packaging.
•Analyze problems and interpret analytical data.
•Strong oral and written communication skills with an emphasis on customer service skills.
•Ability to perform work accurately with attention to detail within specified time periods.
•Ability to work cooperatively.
•Ability to handle frequent interruptions and adapt to changes in workload and work schedule.
•Ability to set priorities and solve problems.
•Ability to respond quickly to emergency requests.
Responsibilities:
A.Recognizes and identifies various classifications of medications, medication names, dosage forms and routes of administration.
B.Understand the pharmacy workflow for first doses, automated dispensing cabinet refills, cart fill and batches.
C.Understand the pharmacy workflow for medication returns and medication disposal.
D.Responsible for the accurate interpretation of EPIC pharmacy labels:
E.Responsible for the accurate and timely filling and delivery of patient-specific medications and Automated Dispensing Cabinet (ADC) restocks.
F.Responsible for the preparation of sterile and non-sterile compounding and packaging:
G.Responsible for answering phones, assisting caller with requests and any other technical duties as assigned.
H.Responsible for utilization of Epic for technical requests (i.e.: missing medications, ADCs out of stock, and responding to in-basket messages)
I.Responsible for inventory, storage and supply maintenance of assigned areas.
J.Responsible for exchanging emergency carts and completion of required documentation.
K.Responsible for knowing the laws and regulations related to controlled substances.
L.Maintain cleanliness of all equipment and work areas.
M.Responsible for learning departmental quality assurance processes and hospital safety practices.
N.Actively participates in various departmental committees and educational activities as assigned.
O.Any and all other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
We are seeking a detail-oriented, customer-obsessed Freelance Customer Service Associate to support a fast-growing women’s apparel brand. You’ll be on the front lines of the customer experience, helping shoppers feel confident in every interaction and every purchase.
Employment Type: Freelance
Location: Calabasas, CA (Onsite)
Schedule: Monday–Friday, 8:00 AM–5:00 PM | 40 hours per week
Start Date: ASAP
Duration: 3-month contract
Pay Rate: $21/hour
What You’ll Do
- Act as a primary point of contact for customers via email, ticketing platforms, and social media DMs, delivering timely and accurate responses.
- Support the full post-purchase journey, including order status questions, returns, exchanges, and size/fit inquiries.
- Process and troubleshoot orders using Shopify and related tools, ensuring smooth resolution of customer issues.
- Monitor shipment status (including lost, delayed, and damaged packages) and coordinate with warehouse and operations teams to resolve fulfillment issues.
- Accurately document customer interactions, issue details, and resolutions in systems such as HappyFox (or similar CRMs).
- Engage with customers on Instagram and other social platforms using an on-brand voice that reflects the label’s style and values.
- Collaborate with marketing, e-commerce, and operations partners to relay customer feedback and ensure a seamless brand experience.
- Identify recurring issues, trends, and opportunities for improvement to help refine policies, FAQs, and processes.
What You Bring
- 1–2 years of customer service experience, preferably in apparel, retail, or e-commerce.
- Hands-on experience with platforms such as Shopify, Instagram, HappyFox, AfterShip, or comparable customer support tools.
- Clear, confident written and verbal communication skills with a genuine customer-first mindset.
- Strong organizational skills and attention to detail; able to handle high-volume inquiries without sacrificing quality.
- A calm, professional demeanor and the ability to problem-solve under pressure.
- Enthusiasm for women’s fashion and a passion for helping customers feel great about their purchases.
This freelance role is a chance to directly influence the customer experience and help shape how a passionate community connects with the brand every day.
JOB TITLE: Maintenance Technician
DEPARTMENT: Maintenance
REPORTS TO: Maintenance Manager
DESCRIPTION: The Maintenance Technician is responsible for the safe, reliable, and high-quality execution of maintenance work at this facility and the warehouses. This role performs mechanical, electrical, and/or instrumentation maintenance to support production campaigns, grade changes, planned outages, and routine operations.
The Maintenance Technician works from planned job packages, follows established procedures, and collaborates closely with the Maintenance Supervisor, Planner, Scheduler, Quality, and Operations to ensure equipment is maintained to safety, quality, and reliability standards.
ESSENTIAL DUTIES:
Safety, Health & Environmental Compliance
· Perform all maintenance work in compliance with OSHA, EPA, and local regulations, as well as company EHS and quality standards
· Follow LOTO, hot work, confined space, chemical handling and exposure, and PPE requirements
· Participate in job safety analyses (JSAs) and permit reviews prior to work execution
· Identify and report unsafe conditions, near misses, and incidents
· Support process safety and mechanical integrity objectives
Maintenance Execution
· Execute planned and scheduled maintenance work according to job plans and procedures
· Perform troubleshooting, repair, and replacement of equipment and components
· Support maintenance during campaign windows, grade changes, and planned outages
· Perform post-maintenance testing, inspections, and verification prior to equipment release
· Ensure work is completed correctly the first time to prevent repeat failures
Equipment & Technical Responsibilities
· Maintain and repair chemical process equipment including:
o Reactors, vessels, and filters
o Pumps, compressors, and agitators
o Heat exchangers and thermal systems
o Piping systems, valves, and seals
o Motors, drives, and associated controls
· Identify abnormal equipment conditions and escalate potential issues
· Support contamination control and cleanliness requirements between campaigns
Preventive & Predictive Maintenance
· Execute preventive maintenance (PM) tasks as defined in job plans
· Support condition monitoring, inspections, and predictive maintenance activities
· Provide feedback on PM effectiveness and improvement opportunities
Communication & Coordination
· Communicate job progress, issues, and completion status to the Maintenance Supervisor
· Provide feedback on job plans, materials, and procedures to the Planner
· Coordinate with Production to ensure equipment is properly released and returned to service
· Participate in toolbox meetings
CMMS & Documentation
· Accurately document work performed in the CMMS
· Record labor hours, materials used, and job completion details
· Identify additional work or follow-up actions as needed
· Support data integrity for maintenance history and reporting
Housekeeping & Continuous Improvement
· Maintain good housekeeping and 5S standards in maintenance and production areas
· Participate in continuous improvement and reliability initiatives
· Contribute ideas to reduce downtime, improve safety, and enhance reliability
MINIMUM REQUIREMENTS:
· Four (4) years’ experience in maintenance or similar role is preferred
· Strong mechanical background with hands-on experience in repair and maintenance tasks
· Working knowledge of electrical systems and the ability to troubleshoot electrical issues is preferred
· Prior experience in a manufacturing setting is preferred
· Detail-oriented
· Working knowledge of facility machinery and equipment, including operation and maintenance
· Ability to work independently and in a team
· High School diploma or equivalent
