Eagle Eye Networks Jobs in Usa

AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. This role group covers real-time network monitoring, troubleshooting, and automation in a high-stakes classified environment. We're seeking agile professionals who can respond rapidly and lead technically across DoD network and telecom environments.

Who We're Looking For:

• 
  
• Senior Network Engineers, NetOps Leads, Voice Engineers, Network Admins
  
• Incumbents encouraged to apply
  

Clearance: TS/SCI
Certifications: CISSP, CASP, CCIE, RCDD
Experience: 8 to 25 years; Cisco, Avaya/Nortel, Splunk, Ansible, ServiceNow

This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking qualified candidates for Systems Network Analyst, Senior.We are looking for an experienced Network Specialist to design, implement, and maintain our network infrastructure. This role involves managing routers, switches, firewalls, and VoIP systems, as well as supporting hybrid cloud networking and ensuring compliance with security standards. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage complex network projects.

This position is not remote.

This job announcement will remain open until a sufficient number of applications are received.

Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation county matches up to $2,000 a year.

Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in supporting users through analyzing, diagnosing and resolving computer systems issues related to desktop/laptop protocols and communication problems or closely related experience.

Special Certifications and Licenses
None.

Preferences

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

Competencies

• Tech Savvy

• Manages Complexity

• Cultivates Innovation

• Action Oriented

• Plans and Aligns

• Courage

• Self-Development

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

AGE Solutions is seeking a Telecommunications Network Engineer to provide network engineering, administration, troubleshooting, and refresh support for DoD local area networks.

Responsibilities Include:

• 
  
• Analyzes and develops telecommunications networks supporting a wide range of capabilities, including voice, data, video, and/or wireless services.
  
• Develops designs and plans for installation and maintenance of telecommunications systems from project inception to conclusion.
  
• Analyzes the problem and the characteristics of the information to be transported.
  
• Defines the problem and develops system requirements and network specifications.
  
• Closely coordinates with other information system professionals to ensure proper implementation of network services.
  
• In conjunction with functional users, develops alternative solutions and backup plans.
  

Required Skills, Qualifications, and Experience:

• 
  
• Experience:
  
  • 
    
  • 2+ years of progressive information technology experience.
    
  • Experience in telecommunications network design and management.
    
  • Must demonstrate the ability to work independently, or under only general direction, on requirements that are moderately complex to analyze, plan, program, and implement.
    
  • Experience in analysis and design of voice networks, LAN data networks, wireless networks, and/or network management systems to support voice and data services.
    
  
  
  
• Certifications:
  
  • 
    
  • DoD IAT II Certification or higher (Ex: Security+ CE)
    
  • CCNA or equivalent certification
    
  
  
  
• Clearance:
  
  • 
    
  • DoD Secret clearance with a completed and adjudicated IT-I qualifying investigation.
    
  
  
  
• Location:
  
  • 
    
  • This is a remote role within the United States, requiring up to 50% travel both CONUS AND OCONUS. Candidates must have a valid US Passport, or the ability to obtain one quickly.
    
  
  
  

Work Environment and Physical Demand:

• 
  
• Must be able to lift 30-40 pounds overhead.
  
• Must be able to work in office, warehouse, and telecommunications closet environments.
  
• Must be able to work for extended periods of time at a computer.
  

Compensation: $50,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite has an immediate need for associates in the Managed Services department to work on configurations and activations of our managed services products. We are looking for representatives, preferably with experience in network routing and switching or relevant technical background willing to learn and excel in the field. This individual will be responsible for contributing to the technical implementation of our SDWAN and Security products at customer locations, from strategic planning and order configurations through to turning up and troubleshooting network devices. This position offers talented technical individuals the opportunity to work with some of the leading Security and SDWAN products on the market and fine tune their skills in a specialized expertise.

Duties and Responsibilities:

• 
  
• Work with internal resources to implement Managed Services solutions in the field
  
• Create configuration modifications alongside engineering to support project scale and execution
  
• Reconfigure devices as needed in troubleshooting environment
  
• Act as first level of troubleshooting during initial site turn up
  
• Develop and promote subject matter expertise and platform proficiency
  
• Work directly with customers on calls to facilitate network deployment
  
• Provide Day 1 Support for SDWAN and Security products at customer locations
  

Required Qualifications:

• 
  
• Entry level experience with network security and SDWAN products and concepts; Fortinet, Juniper, etc
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Experience in customer facing technical support roles
  
• Ability to work independently and make judgement calls to resolve issues
  
• Strong organizational skills, goal-oriented
  
• Excellent multitasking ability
  
• Demonstrative critical thinking and analytical problem-solving skills
  
• Availability to work overtime if required
  
• Solid work ethic
  

Preferred Qualifications:

• 
  
• CCNA/CCNP certification or equivalent
  
• Fortinet NSE certification or equivalent
  
• Bachelor's Degree in Computer Science, Network Design, Network Security or related field
  
• Experience with coding and automation platforms such as Python, Javascript or similar
  
• P2 Clearance / Government Agency Clearance
  

#LI-JH1

AGE Solutions is looking for a Junior Network Engineer - PPSM / Boundary Protection to join our team in support of a cybersecurity risk management and assessment program with our DoD customer. In this role, you will support the PPSM Program through the assurance that all Enterprise IS Ports, Protocols, and Services (PPS) are registered in the PPSM central registry (PPSM-Unclassified (PPSM-U) and PPSM-Classified (PPSM-C)); are categorized and updated on the PPSM Category Assurance List; non-standard requests are not deployed prior to approval from the Authorizing Official (AO); and assist the Government to develop, revise, implement, and enforce PPSM policies. PPSM support includes all DISA owned and supported ISs and DISA authorized Cloud Service Offerings.

Individuals in this role must be available to work on-site at Ft. Meade, MD full time.

Responsibilities Include:

• 
  
• Ensure all systems are registered in PPSM and eMASS, processing DD2875 requests within four days and auditing access annually.
  
• Develop and update the DISA PPS Registry SOP/Guide semi-annually.
  
• Process and track PPSM change, exception, and modification requests, ensuring compliance.
  
• Provide PPPS and DMZ Whitelist Status Reports for system authorization efforts.
  
• Generate weekly data reports from DISA DMZ Whitelist and PPS Registries (NIPR & SIPR), coordinating corrections.
  
• Support DoD PPSM CCB/TAG meetings, providing feedback and voting recommendations within three days.
  
• Maintain PPSM Registries, ensuring alignment with eMASS and tracking compliance metrics.
  
• Review and resolve PPSM registration discrepancies per DoDI 8551.01, assisting stakeholders.
  
• Monitor and support DISA PPSM TAG Representatives with CLSA, exception requests, and emergency changes.
  
• Submit NSU packages for inclusion in the Category Assurance List (CAL).
  
• Validate DISA ISs in the PPSM Registry, ensuring updates in PPSM-U and PPSM-C for environmental changes.
  
• Verify PPSM Registry and eMASS IDs for accuracy.
  
• Provide PPSM compliance metrics, including registrations and discrepancies.
  
• Establish PPSM training on DMZ Whitelist and PPSM request processes.
  
• Conduct customer meetings and support DISA initiatives to ensure security compliance.
  
• Maintain PPSM registrations for new CSOs, updating as needed.
  
• Manage DISA DMZ Whitelist Registries, ensuring accurate eMASS correlation.
  
• Validate DISA DoD DMZ Whitelist submissions within two business days, ensuring compliance.
  
• Process emergency DMZ Whitelist requests within two hours with leadership approval.
  
• Review DISA ISs in the DMZ Whitelist Registry, updating for decommissions/modifications.
  
• Provide DMZ Whitelist metrics on entries, types, and system associations.
  
• Conduct annual DMZ Whitelist reviews, ensuring accuracy and reporting concerns.
  

Requirements:

• 
  
• Education:
  
  • 
    
  • Bachelor's degree (IT-related field preferred)
    
  
  
  
• Experience:
  
  • 
    
  • Three (3) years of overall experience in a network engineering position
    
  
  
  
• Clearance:
  
  • 
    
  • Have an active DoD Top Secret clearance with SCI eligibility
    
  
  
  
• Certifications:
  
  • 
    
  • DoD 8570 IAT Level II certification
    
  
  
  
• Skills and Knowledge:
  
  • 
    
  • Understanding of the PPSM Registry management, eMASS, and DISA DMZ Whitelist processes
    
  • Understanding of 8551.01, DISA security policies, and compliance monitoring
    
  • Proficiency with network architectures, LAN/WAN, TCP/IP, routing, and switching
    
  • Proficiency with network security, ports/protocols, firewalls, and boundary protection
    
  • Understanding of 8551.01, DISA security policies, and compliance monitoring
    
  • Strong written and verbal communication for technical documentation and stakeholder engagement
    
  
  
  
• Location:
  
  • 
    
  • This role is fully onsite in Ft. Meade, MD.
    
  
  
  

Compensation: $65,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

We are seeking a Staff Network Engineer (Team Lead) to serve as the senior technical anchor and day-to-day leader for our Network Engineering function. This role blends deep technical expertise with operational leadership-driving architecture, reliability, compliance, and performance across a modern hybrid cloud environment spanning AWS, Azure, and enterprise on-prem infrastructure.

The ideal candidate is a highly skilled network engineer who thrives in complex environments, enjoys owning critical network services, and can provide technical leadership, prioritization, and mentorship to a small but capable team. This role is hands-on, fast-paced, and directly tied to our cloud migration, acquisition integrations, and overall platform modernization.

What You'll Do

Technical Leadership & Architecture

• Serve as the lead engineer responsible for designing, building, and maintaining secure, scalable enterprise network infrastructure across hybrid cloud and data center environments.
• Architect and support complex routing, switching, firewalling, VPN, and load-balancing solutions using Cisco, FortiGate, F5, Cloudflare, and Azure/AWS native controls.
• Lead the networking components of cloud migrations, landing zones, hybrid connectivity, and acquisition integrations.
• Establish engineering standards for network architecture, automation, segmentation, and operational excellence.

Operational Ownership & Reliability

• Lead troubleshooting and root cause analysis for high-severity incidents, ensuring durable fixes and proactive risk reduction.
• Develop and maintain monitoring, observability, and alerting using LogicMonitor and cloud-native tools.
• Build and maintain SOPs, runbooks, configuration standards, and knowledge-base materials to support operational consistency.

Security, Compliance & Audit Support

• Maintain secure configurations aligned with Zero Trust principles, segmentation strategies, and firewall best practices.
• Participate in SOC2, HIPAA, HITRUST, and HITECH audits by preparing and submitting required network-related artifacts.
• Ensure strict adherence to change management-including reviewing, approving, and validating production changes.

Team Leadership & Collaboration

• Provide day-to-day technical direction, workload prioritization, and mentorship to Network Engineers and cross-functional partners.
• Collaborate with Cloud, Security, Infrastructure, and Architecture teams to deliver scalable, highly available solutions.
• Evaluate new technologies, drive continuous improvement, and influence long-term network strategy.

Required Qualifications (Must-Haves)

Candidates must demonstrate strong hands-on expertise in the following areas:

Core Networking & Infrastructure

• BGP and advanced routing protocols, and Cisco Switches
• Cisco Firewalls and FortiGate Firewalls
• VPN technologies (IPSec, policy-based and route-based)
• F5 Load Balancers (LTM/ASM)
• Cloudflare (WAF, CDN, network services)

Cloud Networking

• Azure: ExpressRoute, VNETs, routing, firewalls, hybrid connectivity
• AWS: VPC networking, Transit Gateway, routing, hybrid connectivity

Automation & Tooling

• Scripting (Python, PowerShell, Groovy)
• Configuration automation (Terraform/IaC experience is strongly preferred)

Governance & Compliance

• Experience supporting SOC2, HIPAA, HITRUST, HITECH
• Ability to prepare and submit artifacts during audits
• Experience participating in structured change management processes

Nice to Have

(Not required, but beneficial)

• FortiWeb (WAF)
• Scrum Master, ITIL, or project management background
• Jira / Confluence
• Terraform / IaC tooling
• Experience in M&A network integration
• Cloud networking certifications (Azure/AWS)
• Cisco, Fortinet, or similar industry certifications

Who You Are

You are a senior-level engineer who:

• Owns outcomes, not just tickets
• Excels in complex hybrid environments
• Balances hands-on engineering with day-to-day team leadership
• Is comfortable making architectural decisions with business impact
• Communicates clearly across engineering and non-technical teams

Operates with discipline, accountability, and integrity

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Job Title: Network Operations Manager - NMS

Job Type: Full time - Permanent

Location: Richardson, TX – Onsite

Job Summary

• Lead the implementation and evolution of the client’s proprietary managed service systems that use network intelligence to maintain, optimize, and enhance customer networks.
• This technical leadership role balances hands-on implementation with team coordination, process improvement, and product development to enable scalable and efficient operations.
• Implement and support the network management systems that power the client’s managed services, including Ciena Navigator, Nokia WS-NOC, and NFM-P, along with related proprietary software platforms.
• Deliver proactive lifecycle management through Managed Software Services (MSS), including remote upgrades, security patching, and platform maintenance across customer optical NMS environments.
• Collaborate closely with the client’s software development and network engineering teams to identify and implement capabilities that leverage network intelligence data to proactively detect, communicate, and automatically resolve issues—transforming raw telemetry into actionable insights that prevent customer-impacting events network

ROLES & RESPONSIBILITIES

Network Intelligence and Service Delivery Optimization

• Collaborate with software development and network engineering teams to identify and implement features that transform network telemetry into proactive issue detection, communication, and automated resolution
• Drive automation and tooling improvements to increase efficiency and reduce manual effort
• Expand the internal knowledge base to accelerate implementation and troubleshooting
• Develop reporting on service delivery metrics, upgrade pipelines, and resource utilization

Service Delivery & Technical Leadership

• Lead delivery of Managed Software Services (MSS) – NMS upgrades, security patches, and maintenance – through direct execution or team delegation
• Provide technical escalation and approve upgrade strategies, rollback procedures, and risk mitigation plans
• Coordinate with customers' engineering and PM teams to manage scope changes, resolve delivery issues, and maintain high satisfaction
• Stay current on vendor software releases, security vulnerabilities, and industry best practices
• Manage vendor relationships for support, licensing, and technical escalations

Business & Operational Management

• Serve as primary point of contact for MSS and support quarterly business reviews
• Support sales and account management to refine and close new MSS opportunities
• Track operational budgets and drive profitability for MSS engagements
• Define and track KPIs: upgrade success rate, on-time delivery, customer satisfaction, and team utilization

Team Development & Culture

• Lead and mentor high-performing team with clear roles, responsibilities, and career progression
• Conduct performance reviews and provide coaching on technical capabilities and customer service excellence
• Foster a culture of proactive service delivery, continuous improvement, and technical innovation

QUALIFICATIONS

Required Experience

• 5+ years of experience in network operations, managed services, or telecom service delivery with strong technical foundation in enterprise IT infrastructure

1. Linux/Windows environments, database management, virtualization platforms

1. Lifecycle management: system updates, security patches, and firmware upgrades
2. Administering storage arrays and ensuring RAID/disk redundancy is in place
3. Managing software license files tied to NMS platforms
4. Maintaining replication and backup jobs

• 2+ years in leadership roles managing technical, service delivery teams
• Working knowledge of optical networking technologies (DWDM, OTN) in relation to Network Management Systems (Ciena Navigator/MCP, Nokia WaveSuite, or similar platforms)
• Proven track record delivering Managed Services with SLA commitments and customer satisfaction goals
• Experience with remote service delivery models, maintenance window planning, and change management
• Familiarity with ITIL service management framework and best practices
• Vendor management and escalation experience with telecom equipment manufacturers and software providers

Preferred Qualifications

• ITIL Foundation, PMP, or relevant vendor and technical certifications (Ciena, Nokia, VMware, Hyper-V)
• Experience in both service provider and enterprise networking environments
• Knowledge of network automation using Python, Ansible, or similar tools
• Experience with agile project delivery methodologies
• Leadership & Soft Skills
• Strong written and verbal communication skills
• Proven ability to develop and mentor technical talent
• Strong problem-solving skills and ability to make sound decisions under pressure
• Experience working with remote team members and customers
• Ability to balance strategic planning with hands-on technical problem solving
• Customer-focused mindset with commitment to service excellence

Education

Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related field; or equivalent experience