Drunken Fish Aruba Jobs in Usa

We are seekinga Director Design, Development, and Sourcing Fish & Hunt Hard Goods & Gear to join the Orvis Team! Strongest preference is for someone in our Sunderland, VT office regularly. For candidates not local to Sunderland, expectation is one week/month in Sunderland.

As a Director Design, Development, and Sourcing Fish & Hunt Hard Goods & Gear, you play a pivotal role in leading the design and development of our most innovative and technologically advanced fly fishing and hunting hard goods — work grounded by deep, first-hand angling experience, field knowledge, and real-world testing, not just concept or CAD. You are responsible for overseeing the entire product lifecycle from concept to launch, focusing on innovation, quality, and market trends within the fishing tackle and hunting industry. This role combines technical expertise in materials and engineering with creative direction and team management. You will be a key leader on the Product Team, comprised of 2 direct reports as well as the lead designer of all reels, waders, and wading boots. You will partner with our Product Leadership Team to create clear roles and responsibilities, define our new processes, and identify opportunities for simplification and efficiency. As a leader of multiple team members, you will inspire, guide, teach and elevate your team – owning their professional development and career paths.

Position Interfaces:

This position reports to our Vice President of Product Design, Development, Sourcing, & Import Compliance and interfacing with multiple areas including merchandising, inventory management, marketing, finance, sourcing, wholesale, retail operations, manufacturing and ownership of the company. It is a director role that involves supervision of the Fish/Hunt Hard Goods product design, development/sourcing team. This is an exempt/ salary position.

Responsibilities:

• Lead a customer-obsessed Fish and Hunt Hard Goods Product Design & Development/Sourcing Team
• Lead a culture of partnership, communication, and collaboration across the organization
• Strategic Leadership: Develop and implement a strategic plan for new product design and development that aligns to deliver the Assortment Strategy, thus ensuring alignment with market and customer needs as well as company and financials goals, specifically target retail, AUC and IMU across all Fish/Hunt Hard Goods products.
• Design Inspiration – Lead the Hardgoods / Innovation Design Kickoff, the Design “blank canvas” to push the Orvis brand forward and ensure that we are leaders in innovation.
• Design Partnership – Partner and collaborate with Soft Goods Designer on seasonal
• Design Kick Off, DDR and Line Adoption Meetings to ensure a One Orvis Design POV
• Product Lifecycle Management: Oversee all phases of product design and development for Fish & Hunt Hard Goods, from initial concepting and prototyping to field testing and manufacturing to on time product launch. Ensure that the Hardgoods PDD and Sourcing team is prepared on time for all milestones and inspire cross functional partners across all Hardgoods to prepare milestones and ensure they happen on time.
• Deliver the Line: Ensure that the products agreed upon through the Design Kickoff and Assortment Strategy deliver on time and are discussed at DDR 1, 2 and Final Line Adoption. Aim for 90% of products aligned upon launch on time.
• People Management - Coach the team by providing consistent and candid feedback to ensure great partnership and collaboration with cross functional partners. Guide team to have effective communication and influence decision making. Hold the team accountable for milestone preparation and on-time delivery of product.Inspire the team to make decisions in milestones to reduce swirl and to keep all key partners up to date.
• People Development – Develop and empower direct reports by coaching and mentoring to build skills and support individual career development
• Mentorship: Provide mentorship to associates within the organization.
• Market and Trend Analysis: Utilize expert knowledge of fishing and hunting techniques, gear preferences, and market trends to identify new opportunities and guide/influence product design decisions and to deliver an industry-leading Design Kickoff.
• Collaboration and Communication: Work closely with cross-functional teams including leadership, marketing, sales, and customer service to ensure a cohesive user experience and effective product positioning, most importantly at key milestones.
• Vendor Management: Partner closely with our vendors to negotiate product pricing, ensuring financial goals are met – ensure vendors are clear on product design requirements within the cost parameters set to meet retail and IMU targets
• Budget Management – Partner closely with the Vice President of Product Design, Development, Sourcing, & Import Compliance to ensure accurate operating expense budget forecasting and adherence to budgeted monthly/annual cost spend
• Calendar Management - Partner closely with the Vice President of Product Design, Development, Sourcing, & Import Compliance to refine, enforce and adhere to seasonal development calendar dates and milestone meetings
• Quality Control: Responsible for the overall quality of the final product as measured by return rates and/or product recalls.
• Steward of the brand – Partner with Marketing and Brand Amplification team to align regular travel to regional training events, sales meetings, key wholesale accounts and industry trade shows. Knowledgeable of product performance, durability, and regulatory standards and maintain a continuous pulse on industry trends and competitors.
• Proactively recommend and/or execute new processes, procedures, SOPs to provide clarity and simplification for the Product Team
• Support the Vice President of Product Design, Development, Sourcing, & Import Compliance and Chief Product & Creative Officer with projects and initiatives that benefit the entire organization
• Manage internal testing of all products in a way that is consistent with our brand standards
• Accountable for our field-testing program to ensure 90-day field testing is complete prior to SMS sample ordering PO placement
• Accountable for on-time delivery of photography, tradeshow, marketing and SMS rep samples
• Partner closely with Vice President of Product Design, Development, Sourcing, & Import Compliance to influence our manufacturing and vendor placement for Fish/Hunt Hard Goods Orvis branded products.
• Create relationships across our all-product categories to ensure we deliver a One Orvis experience for our customers.
• As a Director, think beyond your function.Proactively anticipate and solve problems that are One Orvis challenges. Give leverage to the leaders around you by taking on projects or solving problems that go beyond your function, therefore giving time back to those around you.

Competencies and Requirements:

• Education: A strong background in mechanical engineering or industrial design
• Technical Expertise: Deep knowledge of fishing rod, reel, wader, boot, packs, bags, apparel materials, design tools, and manufacturing processes.
• Leadership: Proven leadership skills to guide teams, inspire innovation, and manage complex projects.
• Effective communication and interpersonal skills, with the ability to collaborate across departments and partner in problem solving.
• Problem-Solving: Strong capacity for creative problem-solving and finding innovative solutions for design and production challenges.
• Real-world Experience: Practical, real-world fishing experience and an understanding of angler needs
• 10+ years of Product Design & Development experience with a proven track record of helping to create a positive, supportive and inspiring work environment
• 5+ years of experience managing a team with a proven track record of excellent leadership, collaboration, and coaching skills.Ability to inspire, support, coach, teach and direct team – and the ability to know which is needed in each situation. Empathetic, supportive, and direct leadership style.
• Highly proficient in cost estimating with baseline inputs, understand relationship between like for like style, COO, duties and freight
• Strong organizational, prioritization and time management skills with exceptional attention to detail
• Management of the team for on schedule design and development of best-in-class Orvis branded products
• Efficiency: reduced spin and reduced need for communication outside of milestones by maintaining process and calendar discipline
• Quality as measured by returns and recalls, as well as feedback from customers, sales personnel in retail and wholesale, and the endorsed guide network
• Margin rate, cost of goods and sourcing strategies for Orvis branded products
• Increase in sales and gross margin dollars

About Orvis:

In 1856, Charles Orvis founded the Orvis Company in Manchester, Vermont, offering the finest fly fishing equipment, and priding himself on customer satisfaction and service. Today, along with our world famous fly-fishing gear, Orvis offers distinctive clothing, home furnishings, gifts, and dog products. Each item is rooted in our heritage of authenticity and the outdoors, and is backed with a no-questions-asked guarantee. With our flagship retail store located in the same Vermont village as the original store since 1856, we offer experience and knowledge that no other retail company can. Each day we strive to apply what we know and learn to bring our customers even better service and products tomorrow.

To access our California Applicant Privacy Notice, follow this link: learn more and connect with Orvis, please visit us online

Top pediatrician job in the Mountain West.

Join an established pediatric practice that is continuing to grow with quick ramp up potential.

This is a 130 bed facility that emphasizes quality of patient care.

Great opportunity in a great community near world class ski resorts and several national parks.Outpatient pediatric work environment .  Contracted with hospital to provide pediatric hospitalist services.  Baby nursery and Level II NICU.  Competitive Salary.  Sign-on bonus.  

Join a top psychiatry position in the mid-west and largest medical facility in the region.

This is an adult inpatient position apart of a large health care system.

This opportunity gives you the chance to have a great work life balance with all the local amenities you need and several national parks within a drivable distance.Adult inpatient psychiatry position seeing about 12-14 patients per day.  37adult bed unit.  Average length of stay 7-8 days.  Call rotation 1:4.  Competitive salary with sign on bonus .  

Top Urology job in the Mountain West.

Join an established multi-specialty group that is adding another urologist to their team that consists of over 90 physicians and 20+ locations.

This particular job is located in a college town which will ensure you have the amenities and lifestyle you would expect.

Access to robotic surgery equipment.  Competitive salary, income guarantee, and substantial sign-on bonus.  Join a practice that has been thriving in the community for over 70 years.  Production based
- exponential income potential.  Hospital is in close proximity to practice.  

Company Description

Drunken Fish is more than a restaurant – it’s a destination for exceptional dining experiences, defined by delicious food, outstanding service, and an upscale, trendy atmosphere. With locations in St. Louis and plans for further expansion, Drunken Fish is known for its extensive menu featuring over 250 items, including sushi, sashimi, appetizers, and signature cocktails. Offering one of the largest selections of sake in the nation, the restaurant has earned acclaim for its innovative cuisine and celebrated "Half-Price Happy Hour." Founded in 2003 in St. Louis, Missouri, Drunken Fish continues to be a favorite spot for food lovers and trendsetters.

Role Description

This is a full-time, on-site role for a Restaurant Manager located in St. Louis, MO. The Restaurant Manager will lead day-to-day operations to ensure exceptional customer service, monitor staff performance, manage hiring and training, oversee food and beverage quality, and maintain a smooth and efficient workflow. The role involves creating a positive dining environment, achieving customer satisfaction, and contributing to the overall growth and success of the restaurant.

Qualifications

• Strong customer service and customer satisfaction skills with a focus on delivering outstanding dining experiences.
• Proficiency in hiring, team management, and staff development to build a high-performing team.
• Excellent communication and leadership abilities to foster a collaborative and engaging work environment.
• Experience in food and beverage management, including quality control and adherence to health and safety standards.
• Ability to manage operations in a fast-paced, on-site restaurant environment effectively.
• Previous restaurant management experience is preferred.
• Flexibility to work evenings, weekends, and holidays as required in the hospitality industry.
• Hospitality management, business, or related field is a plus.

We are seeking a Sous Chef to lead culinary team for our family-owned seafood restaurant group based in San Luis Obispo, CA. The ideal candidate will have a passion for seafood, a creative culinary vision, and a track record of successful menu development. As an integral member of our team, the Sous Chef will oversee culinary staff, manage food costs, and drive innovation in the kitchen.

Join our growing business and help us continue to bring delicious and sustainable seafood to our loyal guests.

A sous chef is a chef who is responsible for all the food preparation in a kitchen. They work under the Executive Chef and are in charge of a team of cooks.

We offer:

- Rate $65,000-$75,000 base (based on experience)

- A competitive profit share program 20-40% target

- Retirement plan options 401K & IRA

- Benefits - Health, Dental, and Vision

- Paid time off - 2 weeks the first year, 3 weeks the second year, 17 days year 3, 19 days year 4- and 21 days year 5

- Free shift meals

Requirements

• Formal culinary training in food preparation and culinary management
• Proficiency in various cooking techniques and cuisines
• Ability to create and execute menus, recipes, and cost estimates
• Knowledge of local food preparation regulations and best practices
• Experience in supervising, training, and mentoring kitchen staff
• Ability to work under pressure and handle multiple tasks in a fast-paced environment
• Excellent communication, problem-solving, and creative skills
• Attention to detail and a passion for food quality and presentation

All Lure Fish House Managers will need the following certificates:

Manager Servsafe

Manager Harassment Class Certificate 

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite Marketplace, The Fresh Grocer, Dearborn Market, Gourmet Garage, and Fairway Market

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

Summary

This position will be responsible for providing operational support for Wakefern’s network and communications infrastructure. This include Wide Area Networks, Local Area Networks, Wireless Networks, Voice and Data Networking Protocols, and all associated Hardware.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Senior Network Engineer designs, implements, and maintains advanced network infrastructure to ensure reliable, secure, and efficient connectivity. This role focuses on supporting Cisco SD-WAN, Cisco core routers, Aruba wired and wireless devices, and Cisco Webex for collaboration solutions.

• Design and Deployment: Architect, configure, and deploy Cisco SD-WAN solutions to optimize WAN performance and scalability.
• Core Routing Management: Manage and troubleshoot Cisco core routers to ensure high availability and performance of network backbone.
• Aruba Network Support: Implement and maintain Aruba wired (switches) and wireless (APs, controllers, ClearPass) solutions for robust connectivity.
• Cisco Webex Support: Configure, manage, and troubleshoot Cisco Webex platforms to support seamless video conferencing, messaging, and collaboration services.
• Network Optimization: Monitor network performance, identify bottlenecks, and implement solutions to enhance efficiency and security.
• Troubleshooting and Support: Provide advanced troubleshooting for complex network and Webex issues, ensuring minimal downtime and rapid resolution.
• Documentation and Collaboration: Maintain detailed network and Webex documentation and collaborate with cross-functional teams to support business objectives.

Knowledge and Skills Requirements:

• Expertise in Cisco SD-WAN configuration and management.
• Proficiency in Cisco core routing protocols (BGP, OSPF, EIGRP) and hardware (e.g., ISR, ASR series).
• Experience with Aruba wired (switches) and wireless (APs, controllers, ClearPass) solutions.
• Knowledge of Cisco Webex administration, including call control, QoS for real-time communication, and integration with enterprise networks.
• Familiarity with network monitoring tools and troubleshooting methodologies.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 10+ years of experience in network engineering, with focus on Cisco, Aruba, and Webex technologies.
• Certifications such as CCNP, CCIE, Aruba Certified Mobility Professional (ACMP), or Cisco Webex certifications preferred.
• Strong oral and written communication skills
• Solid analytical and problem-solving abilities
• Ability to troubleshoot under pressure

Working Conditions & Physical Demands

• Availability to work a varied, flexible schedule to meet business demands
• Ability to monitor computer screens for long periods of time
• Ability to work a hybrid schedule as established by the division (4 days on-site, 1 day remote)
• Available for off-hours support (remote and onsite)
• Willingness to travel for infrastructure support
• Ability to lift and install networking equipment
• Comfortable running wiring in various environments

Core Competencies

• Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
• Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
• Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
• Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
• Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
• Drive for Results: Supports divisional and strategic objectives through achievement of work goals.

Company Perks

• Vibrant Food Centric Culture
• Comprehensive medical, dental and vision package
• Competitive Salary and Paid Time Off
• Fitness Reimbursement and Well-Being Program
• Corporate Training and Development University
• Collaborative team environment
• Paid Parental Leave
• 401K
• Matching Gifts and Community Volunteer Involvement

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite Marketplace, The Fresh Grocer, Dearborn Market, Gourmet Garage, Fairway Market, and Di Bruno Bros.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

Summary

The network telecommunications project manager position is responsible for reviewing, presenting and implementation of the design, installation (build, config, test, and deploying), and ensuring the maintenance and support of the company’s network telecommunications systems, including telephone, data, and video systems. They manage and supervise network telecommunication teams and work towards improving system performance, maintaining and reducing costs.

Essential Functions

• Oversee the design, installation, and maintenance of network telecommunications equipment and systems
• Assess and recommend network telecommunications equipment to meet organization’s needs
• Manage and supervise the network telecommunications team, providing training and development opportunities as needed
• Monitor and test system performance and provide regular reports on telecommunications operations
• Develop and implement policies and procedures for the telecommunications department
• Coordinate with other department managers to identify and resolve telecommunications problems
• Ensure compliance with laws, regulations, and organizational policies related to telecommunications

Additional Functions

• Manage and negotiate contracts with network and telecommunications service providers
• Plan and manage the department budget and control expenditure
• Stay updated with advancements in the field of telecommunications and implement new technologies to enhance service

Qualifications

• Proven experience working in networking and telecommunications
• Thorough understanding of networking and telecommunications systems infrastructure
• Excellent knowledge of VoIP, SIP, carrier telecom technology options: DIA, broadband communication, private ethernet and network protocols; EIGRP, BGP, OSP
• Infrastructure platforms Cisco SD-WAN, VManage, Aruba Central, Aruba ClearPass, Cisco UC, Call Manger, Webex and Webex Room Kits, Cisco Smart Boards
• Ability to manage small internal team and managed service partners, and work collaboratively with other technical teams and business departments
• Experience in strategic planning and budgeting
• Strong problem-solving skills and ability to think analytically
• Proficiency in project management and good organizational skills
• BSc degree in Computer Science, Engineering, or related field

Working Conditions & Physical Demands

• Availability to work a varied, flexible schedule to meet business demands
• Ability to operate a computer screen for long periods of the business day
• Ability to work a hybrid schedule as established by the division (4 days on-site, 1 day remote)
• Ability to travel planned to our other locations, member stores,
• Ability to lift and install network components in assisting network technicians.

1. Network & Telecom Infrastructure Expertise

A telecom manager must understand the design, deployment, and support of:

• VoIP / SIP systems
• LAN (Layer 2 & 3)
• Routers (IOS, SD-WAN, DMVPN)
• Firewall Concepts
• Carrier circuits (PRI, SIP trunks, DIA, MPLS, DIA, Broadband, Private Ethernet, SD‑WAN, Cellular)
• Structured cabling (Cat5e/6/6A, fiber Single Mode& Multi Mode)
• Wireless systems (Wi‑Fi 2.4Ghz, 5.0Ghz, Wi-Fi 6)

This ensures reliability, minimizes downtime, and allows intelligent vendor discussions.

2. Vendor & Contract Management

Telecom involves multiple external providers — carriers, installers, maintenance teams.

Key abilities include:

• Negotiating pricing for circuits, SIP trunks, and services
• Managing SLAs and service credits
• Evaluating RFPs and proposals
• Overseeing installation and cutovers
• Ensuring compliance (E911, local codes, carrier rules)

Strong telecom managers reduce costs and increase service quality.

3. Troubleshooting & Incident Management

Telecom touches voice, data, networks, cabling, and users — so when something breaks, everyone feels it.

Critical troubleshooting capabilities include:

• Root‑cause analysis
• Reading call logs, MOS scores, trace routes, packet captures
• Understanding QoS, jitter, latency, packet loss
• Coordinating among network, voice, and carrier teams

A good telecom manager can quickly identify whether the issue is LAN/WAN, ISP, voice and video system, cabling, or endpoint.

4. Project Management & Deployment Leadership

Telecom projects (cutovers, site builds, remodels, upgrades) require:

• Scheduling and coordination
• Budgeting
• Risk assessment
• Stakeholder communication
• Documentation & as‑built creation
• Managing subcontractors during large rollouts

Project managers who excel here complete projects on budget and with minimal disruption.

5. Strategic Planning & Technology Modernization

A great telecom leader doesn’t just maintain current systems — they plan for what's next.

Includes:

• Evaluating cloud voice platforms (Teams, Webex, etc..,)
• Planning circuit and bandwidth upgrades
• Lifecycle planning for routers, switches, phones, video rooms, UPS, cabling
• Security considerations (voice & data security, carrier fraud, SIP security)
• Aligning network communication with broader IT strategy

Company Perks

• Vibrant Food Centric Culture
• Comprehensive medical, dental and vision package
• Competitive Salary and Paid Time Off
• Fitness Reimbursement and Well-Being Program
• Corporate Training and Development University
• Collaborative team environment
• Paid Parental Leave
• 401K
• Matching Gifts and Community Volunteer Involvement

** Please note that this is an on-site position without remote capability. This position requires travel between multiple sites. **

About IT at Cambridge Health Alliance (CHA)

The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system.

Position Overview

Reporting to the Director, Network & Telecommunications, the Senior Network Engineer serves as the principal technical authority for the Cambridge Health Alliance enterprise voice and data network. This role entails the coordination of all network implementations, modifications, and maintenance, ensuring stringent alignment with the overall enterprise design. The incumbent will function as a senior engineer to LAN, WAN, and Cableplant engineers and technicians, thereby fostering high-quality, patient-centered care through the deployment of secure and innovative health IT solutions.

Key Responsibilities

• Conduct research and furnish recommendations for strategically appropriate support tools and systems, including network management platforms, traffic analysis solutions, and retrospective/prospective projection modeling.
• Lead the configuration, installation, implementation, and advanced troubleshooting of micro-segmentation, routers, switches, wireless controllers and infrastructure, and other critical communication devices.
• Systematically monitor response times, bandwidth utilization, and resource availability to propose and implement performance enhancements. Utilize specialized surveying tools to optimize coverage and capacity within high-density environments.
• Design and administer the IP address scheme and associated IP address assignment mechanisms.
• Design, deploy, and maintain robust enterprise wireless networks, including the execution of site surveys and comprehensive RF planning.
• Configure and troubleshoot wireless access points (APs) and wireless LAN controllers (WLCs).
• Ensure the integrity and security of the wireless network through the implementation of WPA2/3 protocols, and RADIUS integration. Proven hands-on experience implementing Network Access Control (NAC) solutions.
• Resolve complex and atypical network problems, employing advanced packet capture and protocol analysis tools such as Wireshark.
• Monitor and coordinate the maintenance of network hardware and software to ensure maximum operational efficiency and uptime.
• Maintain up-to-date, meticulously detailed network topological diagrams and documentation for the entire CHA network and all business partner connections.

Technical Requirements & Qualifications

Education, and Experience

• Bachelor’s Degree in Computer Science, Engineering, or a closely related field is required; equivalent significant professional experience (e.g., a minimum of 6 years total experience) may be substituted.
• A minimum of 7-10 years of progressive experience in network engineering within an enterprise environment is mandatory, with at least 5 years served in a Senior Network Engineering role.
• Experience within a large, distributed, and complex healthcare organization is highly desirable.

Technical Knowledge

• Demonstrated hands-on experience with Juniper, Aruba.
• Advanced and comprehensive knowledge of OSPF, EIGRP, BGP, RIP, RIPv2, TCP/IP, UDP, ICMP, EVPN-VXLAN and 802.1x standards.
• Deep understanding and practical application of VLANs, data/voice trunking, Spanning Tree Protocol (STP), Link Aggregation Group (LAG), and layer 2/3 fault tolerance design.
• Proficiency in the configuration and management of Access Control Lists (ACLs), Firewalls, Virtual Private Networks (VPNs), and Network Access Control (NAC) solutions and wireless security.

Certifications (Desired)

• Juniper Networks Certified Professional - Service Provider (JNCIP-SP) or Juniper Networks Certified Professional - Enterprise (JNCIP-ENT)
• Aruba Certified Mobility Professional (ACMP)
• CompTIA Network+ or Security+
• Certified Wireless Network Professional (CWNP) certifications (CWNA, CWAP, CWDP)

Working Conditions and Physical Demands

• Mandatory rotating 24/7 on-call support is required, necessitating a 30-minute remote response time or a 1-hour on-site response time.
• Must possess reliable personal transportation to facilitate travel between multiple sites.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

Location: CHA Somerville Campus

Work Days: Monday - Friday, 8:30am - 5:00pm, On-call Rotation

Department: IT CHA Network

Job Type: Full time

Work Shift: Day

Hours/Week: 40

Union Name: Non-Union

SERVICE DESK ENGINEER (WA/OR/ID)

CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY

Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.

You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.

Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.

Duties/Responsibilities

• Build and maintain a deep technical understanding of technologies, including routing, switching, wireless, edge, and web application firewalls, servers, storage, backup systems and software systems
• Work on detailed and complex support incidents across multiple technologies and disciplines as part of a team of engineers
• Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
• Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
• Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
• Other work-related duties as assigned

Qualifications/Requirements

• 1-3 years of equivalent technology experience
• Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:
• Networking (Cisco, Aruba, Juniper)
• Wireshark/tcpdump comfort and ability to isolate “network vs app vs ISP.”
• Hands-on experience supporting solutions from some of the listed vendors above
• Create and maintains network diagrams, runbooks, configs, “known issues,” and standardized deployment templates
• Experience planning and executing network changes with rollback plans, maintenance windows, and stakeholder communications
• Run short client calls, summarize issues plainly, and provide “what happened / what we did / what’s next” updates
• Demonstrate ability to deliver consistent outcomes across multiple customer environments by following standardized processes, documenting thoroughly, and communicating proactively
• Strong interpersonal, written, and oral communication skills
• Strong analytical and problem-solving skills
• Strong customer service orientation
• Candidate must be able to conduct research into issues and problems
• Candidate must be able to present ideas in user-friendly language
• Candidate must be highly self-motivated and self-sufficient
• Candidate must be able to effectively prioritize tasks in a high-pressure environment
• Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.

Compensation/Benefits

Compensation DOE

RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.

Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.