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• Provide the highest degree of quality care and services by administering medication and treatments in a safe organized manner.
• Review, read, notate, and initial the electronic health record to document and learn about pertinent information about residents.
• Receive medication updates from Resident Care Director (RCD) or Wellness Nurse.
• Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse).
• Ensure that medications are passed according to times utilizing a mobile medication cart.
• Document and initial as medications are given and ensure that appropriate documentation is completed for refusal or missed doses.
• Maintain confidentiality of all resident information including resident medication among other residents.
• Report all resident concerns and unavailable medication while administering the medication to the RCD or Wellness Nurse.
• Restock medication cart after all medication passes.
• Assist in checking medication regardless of packaging system.
• Assess the residents to determine need for "as needed medication" and appropriately document and report to supervisor.
• Count all narcotics with another Medication Care Manager (MCM) or Lead Care Manager (LCM) each shift and report discrepancies to the RCD or Wellness Nurse.
• Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications.
• Follow re-fill process for medications.
• Help residents maintain independence and promote dignity and physical safety of each resident adhering to the Sunrise Principles of Service.
• Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns, history, and basic human needs.
• Practice routinely good standard care precautions of cleanliness, hygiene, and health.
• Audit medication carts.

• Notify RCD of any resident and/or family concerns.
• Attend and actively participates in daily Cross Over meetings facilitated by the LCM.
• Conduct Service and Health Updates as directed by RCD.
• Participate in the development of the Individualized Service Plans (ISP).
• Transcribe orders.

• Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
• Report all accidents/incidents immediately.
• Report all unsafe and hazardous conditions/equipment immediately.
• Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.
• Comply with all infection control techniques, placement of bio-hazard containers, removal techniques, procedures, and policies.
• Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
• Report occupational exposures to blood, body fluids, infectious materials, sharp sticks and hazardous chemicals immediately.
• Ensure oxygen tanks are stored safely, exchange guest/resident's tanks when empty, and monitor to make sure liters of oxygen are at prescribed levels.

• Participate as a member of a team and commit to working toward team goals.
• Demonstrate in daily interactions with others, our Team Member Credo.
• Commit to serving our residents and guests through our Principles of Service.
• Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
• Attend regular meetings; Town Hall, Department Team, Cross Over, Medication Technician and others as directed by the Supervisor/Department Coordinator.
• Attend regular training by RCD and neighborhood coordinators.
• May be designated as shift supervisor.
• May supervise other medication care managers.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

• Ability to make choices and decisions and act in the resident's best interest
• Ability to react and remain calm in difficult situations
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication and level of understanding
• Demonstrate good judgment, problem solving and decision-making skills

• LPN, LVN, or state/province specific licensed nurse credential
• In states/provinces where appropriate, must maintain certifications
• Maintain the following certifications and ongoing training and re-education as required by Sunrise and state/provincial regulations:

• Must be at least 18 years of age
• Previous experience working with seniors preferred
• Desire to serve and care for seniors
• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves.   If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.
 
At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference! 

POSITION SUMMARY: 

The Pediatric Nurse is expected to display a knowledge of and interest in child and family health care, which includes prevention concepts, early intervention, and health maintenance practices. 

ESSENTIAL FUNCTIONS:

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  Observe the health status of center children, in conjunction with center education staff, provide health services at the center, and follow up health problems under supervision of the Health Coordinator. 

  
  
  
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  Work with all EHS/ Head Start Preschool center associates toward the goal of optimum health for the children.

  
  
  
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  Link families into an on-going health care source and encourage them to assume responsibility for their own care.

  
  
  
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  Monitor immunization certificates and physicals for expiration dates.

  
  
  
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  Assist with preparation of children for screening through planned activities.

  
  
  
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  Perform vision, hearing, BP, HCT, height and weight screenings as needed throughout the year.

  
  
  
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  Conduct/assist with health training for parents/staff.

  
  
  
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  Provide technical assistance to preschool staff concerning child health issues.

  
  
  
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  Monitor GoEngage reports for complete/accurate information.

  
  
  
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  Check medication before children start the program.

  
  
  
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  Administer medications as prescribed by a physician.

  
  
  
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  Promote and help maintain a healthy and safe environment in the center by checking the medication log, medications, first aid and other health and safety issues monthly.

  
  
  
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  Perform home visits as needed.

  
  
  
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  Perform other duties as they relate to the team-approach of the Head Start philosophy.

  
  
  
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  Maintain confidentiality of family and child records and all matters relating to families.

  
  
  
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  Provide resources on child development, health education and family support on home visits to families of infants and toddlers and pregnant women.

  
  
  
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  Design and implement a formal system of follow up with families on referrals to community agencies, to assure the satisfactory provision of services.

  
  
  
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  Maintain appropriate treatment records and documentation as required.

  
  
  
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  Work collaboratively with Head Start/Early Head Start Coordinators, physicians, and outside agencies regarding developmental and health related issues, as well as resources for families on caseload.

  
  
  
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  Model positive interactions with infants, toddlers to promote parent-child bonding and nurturing parent-child relationships.

  
  
  
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  Observes infants, toddlers and preschoolers to detect signs of illness, injury, abuse, neglect, emotional disturbance, or other special needs, and reports these signs immediately to the Associate Executive Director for Children and Family

  
  
  
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  Work with EHS and Head Start Coordinators to provide developmentally appropriate Early Intervention services.

  
  
  
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  Attend case management meetings, parent conferences, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed.

  
  
  
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  Takes advantage of training opportunities to continue professional growth.

  
  
  
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  Models professional behavior and adherence to Y in Central Maryland Baltimore policies and procedures through behavior, appearance, and attitude.

  
  
  
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  Train associates on medication administration.

  
  
  

QUALIFICATIONS:

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  Valid Maryland driver’s license. Daily driving may be required

  
  
  
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  Must have their own reliable transportation.

  
  
  

Education

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  Bachelor of Science in Nursing or higher education degree.

  
  
  

Experience

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  At least two years of pediatric primary or urgent care experience is required.  

  
  
  

Certifications

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  RN currently licensed in the state of Maryland

  
  
  

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  Baltimore, MD
  
  
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  SINAI HOSPITAL
  
  
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  NUCLEAR MEDICINE
  
  
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  PRN - Flexible hours - Hours Vary
  
  
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  ALLIED HEALTH
  
  
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  91419
  
  
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  $45.00-$45.00
  
  
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  Posted:
  December 16, 2025
  
  

Summary

POSITION SUMMARY: 

Performs all activities of the Department of Nuclear Medicine in accordance with the policies and procedures of the Hospital. Provides excellent customer support by demonstrating the Northwest values of Innovation, Compassion, Accountability and Teamwork. Peforms Nuclear Medicine (NM) procedures using prescribed technique; maintains proficiency on all related equipment. Communicates with various people within the Department and patients, as well as other customers throughout the organization. Performs a variety of support duties to assure smooth operations of the department. Performs all job duties with a focus on safety for the patient, self and co-workers. Follows universal protocol for patient identification and infectious diseases.

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• Demonstrates the appropriate level of knowledge in all areas of Nuclear Medicine to include injection of radiopharmaceuticals and other pharmacologic agents related to a procedure.
  
• Uses knowledge of patient positioning and other pharmacolic agents related to a procedure.
  
• Evaluates examination to assure technical quality.
  
• Performs daily check of NM equipment to assure preparedness.
  
• Utilizes HIS/RIS to assure proper ordering and completion of NM procedures.
  
• Explains and answers questions concerning NM procedures.
  
• Recognizes priorities and deals with them appropriately.
  
• Process images according to established protocols.
  

REQUIREMENTS: 

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• Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field
  
• Graduate of a school of Nuclear Medicine
  
• Less than one year of experience
  
• Licensed by the State of MD
  
• Certified by CNMT or ARRT(N) or registry eligible
  

Additional Information

Trusted is seeking an experienced nurse for this exciting travel nursing assignment.
Trusted has streamlined the travel nursing experience by enabling nurses to apply directly
to jobs without the need for recruiters. This unique approach provides more transparency,
eliminates pesky calls from recruiters, and puts more money in your pocket.
Join the thousands of nurses across the country who have already made the switch to a more modern way to work.

Shift: 7:00 PM - 7:00 AM

Experience:

• 24 months of role experience is required with some in the last 12 months.

• Must have at least 12 months of Telemetry Unit experience.

• Experience with Pyxis is preferred from any number of months.

• Experience with GE is preferred from any number of months.

• 3 months of experience with Cerner is preferred from any number of months.

Requirements:

• Candidates must have a Maine license or compact license (required for submission).

• This role will require floating to multiple units

• Travel only, local not allowed. Candidates must live >60 miles from facility to be submitted. Candidates cannot live in the following states: Maine.

• Flu vaccination required for submission. Medical declinations accepted.

• 36 months gap required between for Staff at Program: SimpliFi Program - Northern Light and no current placement allowed at Program: SimpliFi Program - Northern Light.

Pre-employment modules may be required for this role. Please upload any certifications or health documents you have to your profile to expedite your on-boarding process.

Additional Details:

Housing in ME becomes more expensive in the summer months, beginning in May. Be sure to confirm you are comfortable with housing options before applying.

Roles requiring state licensure only: License should not expire within 45 days following start date

You can only have 1 active application for the same position (same unit & shift at the same facility). Example: if you apply for day shift, you can also apply for night shift on the same unit and facility, but you cannot apply for another day shift position on the same unit & facility.”

Required Skills/Experience: Inpatient surgical experience, Cardiac drip management-Heparin, Diltiazem, Cardiac Rhythm Interpretation, IV Starts, management of chest tubes, trach care, etc., Central line/PICC line care

Preferred Skills/Experience: Charge experience

Unit/Facility Details:

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• Parking: Free
  
• Will occasionally have MD/RN students
  

Shift & Scheduling:

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• Weekend Rotation: Every other weekend; weekend includes Friday, Saturday and Sunday
  
• Call require may be required if census drops
  
• Holiday Expectations: required and scheduled as needed
  
• Schedule cycle: Approximately every 4 weeks
  

Floating Requirements: Float Staff Float to Surgical, Medical, Telemetry, Observation Unit, and IMC

You can only have 1 active application for the same position (same unit & shift at the same facility). Example: if you apply for day shift, you can also apply for night shift on the same unit and facility, but you cannot apply for another day shift position on the same unit & facility.”

7 days maximum time off

2 references from last 12 months (Manager/Supervisor reference type) - required for submission

Driver’s license required for submission

Certifications:

• BLS (Basic Life Support)

• ACLS (Advanced Cardiovascular Life Support)

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• Skills Checklist: Yes
  
• References: Yes
  
• License Type: registered
  
• License State: ME
  
• Certifications: Advanced Cardiovascular Life Support, Basic Life Support
  

Job Details

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• Job Type: Travel
  
• Nurse/Patient: 1/5-6
  
• Shift Type: Night
  
• Contract Date: Start ASAP
  
• Expected Length: 13 weeks
  
• Hours per Shift: 12
  
• Shifts per Week: 3
  

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section

• No experience needed; some experience applicable to the specific work setting (e.g., hospital, specialty pharmacy) highly preferred

• PHRM - Pharmacist - State Licensure - Texas Department of Licensing and Regulation_PSV Texas Pharmacist license or eligible for Texas Pharmacist license and
• PPC- Pharmacist Preceptor Cert - State Licensure - Texas Department of Licensing and Regulation_PSV within 15 months and
• IV Certification - Intravenous certification (Various) - Various Issuers and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association

• ACLS - Advanced Cardiac Life Support or Instructor (AHA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers; capable of assuming responsibility for coordinating the activities of a major pharmacy service area
• Knowledge and skills in comprehensive pharmacy services including unit-dose drug distribution, intravenous admixture preparation, nutrition support services, and target drug monitoring
• Demonstrates the knowledge of basic principles regarding rational drug therapy, including but not limited to, professional and technical competence in the selection, evaluation, utilization, and distribution of drugs and drug information and apply these to all patient groups, neonate to geriatric
• Computer skills to include proficiency in MS Office and EMR software

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Guides and mentors pharmacy technicians and students to help build confidence in skills, knowledge and abilities. In the absence of Senior Staff Pharmacists or other higher level, serves as a coordinator for the shift overseeing and leading activities of technicians and other support staff.

• Processes all orders/requests accurately and efficiently, verifying appropriateness of all drugs in reference to the patient’s diagnosis, allergies, height and weight.
• Monitors workload fluctuations and work output of pharmacy technician(s), adjusting assignments as appropriate to ensure accurate and timely delivery of medications to patient care areas.
• Conducts proactive drug therapy reviews and monitoring, providing drug information, patient counseling, and management of pharmacist-based dosing protocols, collaborating with other health care staff for problem resolution for the achievement of patient-specific goals.

• Collaborates with other health care professionals to manage patient’s drug therapy for effectiveness, side effects, adverse drug reactions, toxicities, drug interactions, and incompatibilities following guidelines for formulary management and clinical intervention tools in the achievement of patient specific goals. Documents patient care activities and patient outcomes as impacted by pharmaceutical care and clinical interventions.
• Participates in department quality management activities, i.e. medication use evaluations, adverse drug reactions and medication error reporting, clinical interventions, medication center reviews, and inventory management documentation and reporting.

• Manages inventory to minimize waste and expired drugs in the work area as well as uses one’s resources effectively and efficiently.
• Self-motivated to independently manage time effectively and prioritize daily tasks.

• Participates in inter- and intra-departmental activities including in-services, article publication/presentation, preceptorship, and additional training. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Staff Pharmacist.

• Uniform: No
• Scrubs: Yes
• Business professional: Yes
• Other (department approved): No

• On Call* No

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section

• No experience needed; some experience applicable to the specific work setting (e.g., hospital, specialty pharmacy) highly preferred

• PHRM - Pharmacist - State Licensure - Texas Department of Licensing and Regulation_PSV Texas Pharmacist license or eligible for Texas Pharmacist license and
  
• PPC- Pharmacist Preceptor Cert - State Licensure - Texas Department of Licensing and Regulation_PSV within 15 months and
  
• IV Certification - Intravenous certification (Various) - Various Issuers and
  
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association

• ACLS - Advanced Cardiac Life Support or Instructor (AHA)

Company Profile:

Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms.

Houston Methodist is an Equal Opportunity Employer.

• Registered Nurse II LDRP
• Full-time Night shift
• 36 hours/week
• Rotate Weekends/Holidays
• Benefits Eligible

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. 

Warehouse Technician (Driving)

The Warehouse Technician will process orders, prepare items for shipment and receive incoming inventory. Where applicable also responsible for cleaning and disinfecting returned equipment, cleaning room maintenance, stocking and staging inventory, and inventory maintenance. The technician assists the supervisor or manager in pulling and loading equipment for delivery in addition to assembly of equipment when necessary, maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job. Employees in this position may also be requested to deliver equipment to patients and/or facilities.  

Essential Functions and Job Responsibilities:

• Performs data entry in appropriate applications, updates shipping information, and tracks orders. 
• Completes clerical tasks including faxing, scanning, filing, and general phone calls.  
• Prepares shipping containers in advance and creates labels. 
• Reviews itemized customer lists; locates and assembles outgoing merchandise to fulfill requests. 
• Verifies contents of outgoing packages against invoices or bills of lading.
• Receives and opens merchandise shipments, processes packing slips or invoices, and safely stores items. 
• Documents returned items and cleans equipment following the Branch Maintenance and Cleaning Guidelines
• Retains knowledge of and consistently adheres to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling. 
• Routinely cleans warehouse area pursuant to Standard Operating Procedure (SOP), discards waste material daily and maintains a clean facility. 
• Assists in the stocking, tracking, and replenishment of inventory. 
• Collects and delivers packages to the shipping area. 
• Responsible for communicating actual and potential stock shortages or outages to the warehouse manager in a timely manner to assure adequate inventory level.
• Responsible for monitoring expiration dates to assure supplies are returned or re-inventoried per company guidelines.
• Delivering equipment (when requested):
• Follows Driving Policy and completes required driver training. 
• Educate customers in proper use and care of respiratory and HME equipment in a home setting 
• Complete written patient visits reports following setup and follow-up visits as required
• Assist with customer equipment problems under emergency conditions
• Process all orders in a timely, accurate manner
• Perform patient assessment and re-assessment for patient care
• Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies
• Report equipment hazards and/or product incidents as required in accordance with company policies and procedures
• Assume on-call responsibilities during non-business hours in accordance with company policy
• Maintain patient confidentiality and function within the guidelines of HIPAA
• Completes assigned compliance training and other educational programs as required
• Maintains compliant with AdaptHealth’s Compliance Program
• Perform other related duties as assigned

Competency, Skills and Abilities:

• Equipment repair or maintenance skills
• Problem solving skills with attention to detail
• Ability to prioritize and manage multiple tasks
• Ability to clean, test and repair home medical equipment.
• Ability to identify safety hazards and take the necessary precautions
• Accurately receive, stock, retrieve and load equipment and supplies.  
• Work cooperatively with those contacted in the course of work.  
• Ability to prioritize and manage competing priorities and tasks
• Independent decision making
• Computer skills including knowledge of Microsoft Office applications

Physical Demands and Work Environment:

• Must be able to regularly lift and/or move up to 85 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds
• Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies
• Subject to long periods of sitting and driving
• Work environment may be stressful at times, as overall work activities and work levels fluctuate
• May be exposed to unsanitary conditions in some home settings
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
• May be exposed to high crime areas within the service community 
• Must be able to drive independently and travel as needed
• May be exposed to angry or irate customers
• Must be able to access the patient’s residence without assistance
• Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.

Minimum Job Qualifications:

• • High School Diploma or equivalency
• • Construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience
• • Valid and unrestricted driver’s license in the state of residence
• Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

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Position Summary:

The Operations Specialist is a non-driving position responsible for supporting the Operations Team through multiple tasks required for the successful support of each region’s individual needs. 

The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.

Essential Functions and Job Responsibilities:

• Supports operations team with discovery and training as necessary with AdaptHealth processes.
• Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis.
• Develop and maintain working knowledge of current products and services offered by the company
• Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
• Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include

1. Review all required documentation to ensure accuracy
2. Accurately process, verify, and/or submit documentation 
3. Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
4. Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region)
5. Navigate through multiple online EMR systems to obtain applicable documentation
6. Enter and review all pertinent information in EMR system including authorizations and expiration dates
7. Meet quality assurance requirements and other key performance metrics

• Pays attention to detail and has great organizational skills
• Actively listens to teams, region leaders and handle stressful situations with compassion and empathy.
• Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections.
• Collaborate with the Operations Team on exceptions and solutions within workflow processes
• Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies
• Assist with various projects and tasks as needed for various unique processes
• Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices.
• Participate in the effort to create training materials and train client engagement and service teams
• Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
• Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments. 
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Lead Responsibilities:
• Supervise and provide guidance to team members in daily operations and complex case resolution
• Lead team meetings and facilitate training sessions for staff development
• Monitor team performance metrics and productivity standards, providing feedback and coaching as needed
• Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions
• Develop and implement process improvements and workflow optimization strategies
• Coordinate with management on staffing needs, scheduling, and resource allocation
• Conduct new employee onboarding and ongoing training programs
• Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions
• Prepare reports and analysis on team performance, trends, and operational metrics for management review
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other education programs as required.
• Maintains compliance with AdaptHealth's Compliance Program.
• Performs other related duties as assigned.

Competency, Skills and Abilities:

• Excellent ability to communicate both verbally and in writing
• Ability to prioritize and manage multiple tasks
• Proficient computer skills and knowledge of Microsoft Office
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
• General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
• Work well independently and as part of a group
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team

Education and Experience Requirements:

• High school diploma or equivalent required; Associate’s degree in healthcare administration, Business Administration, or related field preferred
• Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. 
• Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services
• Specialist Level: (Entry Level):

One (1) year of work-related experience

• Senior Level: 

One (1) year of work-related experience plus

Two (2) years exact job experience

• Lead Level: 

One (1) year of work-related experience plus

Four (4) years exact job experience

Physical Demands and Work Environment:

• Work environment will be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Mental alertness to perform the essential functions of position.

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