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Open date: August 26, 2025

Next review date: Thursday, Mar 12, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Tuesday, Aug 25, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

UC Berkeley Extension (UNEX), the continuing education branch of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UNEX serves the professional and continuing education goals of thousands of people each year and plays an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online, and international students; and improve the workforce. UC Berkeley Extension is a part of the division under the leadership of the Dean of Extended Education that also includes Berkeley Summer Sessions, Berkeley Study Abroad, and Osher Lifelong Learning Institute.

UC Berkeley Extension invites applications for a pool of qualified, dynamic instructors with a commitment to professional and continuing education in Graphic Design to teach one or more online courses each year for our Arts and Humanities department.

Courses are offered online:

• 
  
• Online instruction is delivered asynchronously through our learning management system (Canvas) or through synchronous live lectures (Zoom).
  
• Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A. Pacific Time).
  

We are seeking qualified applicants who possess current subject matter expertise and/or teaching knowledge in (but not limited to) the following course subjects. For program and course descriptions, please refer to the departmental link below.

Graphic Design

• 
  
• Adobe Digital Tools (Illustrator, InDesign, Photoshop)
  
• Art Direction (Advertising Design)
  
• Branding (Figma, Adobe Illustrator and Firefly)
  
• Essentials of Motion Graphics (Adobe After Effects, 2D Animation)
  
• Graphic and Web Design Portfolio
  
• Illustrating Children's Books
  
• Illustrator I
  
• InDesign
  
• Package Design
  
• Photoshop I
  
• Typography Fundamentals (Print/Web/Digital, Adobe Firefly )
  
• Visual Design Principles
  
• Web Design With HTML5 and CSS3 (JavaScript/GitHub)
  
• Other Graphic Design Related Topics (please specify in your cover letter)
  

The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy. Specific duties and expectations will vary depending on the method of instruction including: Synchronous Live Online (Zoom) or Asynchronous Online (Fixed Date).

• 
  
• For synchronous instruction (live online courses), duties include but are not limited to: syllabus development; assignment development; lesson planning for class meetings; preparing and submitting required texts and course materials; reviewing and updating Canvas course site; and delivering lectures, presentations, and learning activities for all required hours of instruction.
  
• For asynchronous instruction (fixed date online courses), duties include but are not limited to: reviewing the syllabus and pre-populated online course content; learning and utilizing Canvas classroom management tools; and requesting any training needs from the Program Director or Department Director.
  
• For all instruction (regardless of course format) duties include but are not limited to: completing required trainings as mandated by the UC Presidential policies; responding to student questions and learning needs in a timely manner; grading student assignments and posting final student grades to the instructor portal in a timely manner; utilizing University-approved course support platforms including the Canvas Learning Management System, Zoom, Instructor Portal, Google Workspace, etc.; reviewing and following University and departmental policies, logistics, and other guidelines as published on the departmental Instructional Resource Site; and responding to other requests from the Program Director or Department Director in a timely manner.
  

Graphic Design Program and Courses: public/category/ ?method=load&certificateId=17023&selectedProgramAreaId=11461&selectedProgramStreamId=15551#collapse_1

• 
  
• Bachelor's degree or equivalent international degree required.
  

• 
  
• 5 or more years of professional industry work experience since degree, or 5 or more years of teaching experience since degree.
  
• 
  U.S.A. Residency and U.S.A. Work Authorization: All work must be performed in the United States, whether in person or online. For applicants who are not US citizens or permanent residents, a valid US work authorization is required for the duration of employment. Applicants should not expect the department to sponsor a work visa on their behalf.
  

• 
  
• Advanced degree in graphic design, advertising design, art direction, or related area preferred.
  
• 5 or more years of professional industry work experience in: graphic, visual or communication design; advertising; art direction; motion design; motion graphics; animation; or marketing.
  
• Proficiency in two or more Adobe Apps: Illustrator, Photoshop, InDesign, Firefly, After Effects, and Premier Pro.
  
• Proficiency in Figma.
  
• Typographic skills (type setup, digital type, web fonts, flex type, type for print).
  
• Page Layout (grid systems).
  
• Color Theory (CMYK, RGB, Pantone (PMS) and Hexadecimal #s).
  
• Proficiency in HTML5, CSS3, JavaScript and GitHub with great understanding of accessibility in design.
  
• Experience writing technical content and project specs.
  
• Knowledge of existing and new technologies and constraints, including knowledge of artificial intelligence and its integration with graphic design.
  
• Teaching, training or coaching experience in the course subject, within a U.S. corporate environment or at a U.S. college/university institution.
  
• Experience in creating syllabi, learning objectives, lectures/presentations, learning activities, assignments, assessments, exams, and quizzes.
  
• Experience teaching online and/or developing academic content for online courses.
  
• Ability to convey conceptual and complex ideas and information.
  
• Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
  
• Effective verbal/written communication and presentation skills (English).
  
• Effective organizational skills with attention to detail.
  
• Ability to collaborate with colleagues and work within a team environment.
  
• Proficiency in (or willingness to learn) instructional and other technology, such as: Learning Management Systems (Canvas); lecture/presentation capture applications (Panopto); online video conferencing (Zoom); Microsoft Office (Word and PowerPoint); file sharing (Google drive or Dropbox); and Google Workspace tools (email, calendar, docs, sheets, slides, etc).
  

• Curriculum Vitae - Your most recently updated C.V.

  
  

• Cover Letter - In your cover letter, please include:
  
  1) the top 3 course subject(s) you are applying for within the Graphic Design discipline;
  
  2) a link to your professional website that includes your Graphic Design portfolio with samples of your work; and
  
  3) please discuss prior teaching experience, teaching approach, and other/future Graphic Design teaching interests. This can include, for example, specific efforts, accomplishments, and future plans to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.

  
  

• 
  
• References are requested from candidates at the interviewing stage, and references are only contacted for finalists.
  

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

Senior Interactive Experience Developer / Creative Coder

Location: Portland, Oregon | Hybrid (3 days in office)

Tandem Talent is partnering with an innovative, globally active creative technology company to recruit a Senior Interactive Experience Developer / Creative Coder. This role is ideal for a developer who enjoys combining strong programming skills with creativity to build immersive digital experiences that exist beyond traditional screens.

You will collaborate with designers, UX strategists, and fellow developers to create interactive environments used in corporate spaces, museums, universities, sports venues, and cultural institutions worldwide. The work focuses on developing experiences that blend digital and physical environments through interactive displays, sensing technologies, and responsive systems.

This is an opportunity to work with advanced technology while helping bring ambitious creative concepts to life in real-world environments.

The Role

As a Senior Interactive Experience Developer, you will play a key role in designing and building innovative front-end and interactive systems. You will work closely with multidisciplinary teams to develop engaging experiences, prototype new ideas, and help shape technical best practices.

Key responsibilities include:

• Leading front-end development for client projects and internal innovation initiatives
• Experimenting with emerging technologies and frameworks to create new digital experiences
• Defining and maintaining coding standards and development best practices
• Mentoring junior developers and supporting collaborative problem-solving
• Conducting project reviews to ensure technical performance and creative quality
• Producing documentation that supports both technical and non-technical stakeholders
• Working within development tools including Atlassian, GitHub, MS Teams, Visual Studio, and Figma
• Supporting installations and client projects, including occasional travel for site visits (approximately 2–3 per year)

What We’re Looking For

The ideal candidate combines strong programming capability with an interest in creative technology and immersive environments.

Required experience:

• Strong programming foundation with experience in creative coding and visual development
• Experience with digital creation platforms such as TouchDesigner, Notch, Pixera, Unreal, or Unity
• Programming experience with languages and APIs including Qt/QML, JavaScript (Three.js, WebGL, Canvas), Python, or Unreal Blueprint/C++
• Strong browser-based development experience, particularly building creative in-browser experiences
• Portfolio demonstrating engaging digital work beyond standard web applications
• Graphics programming experience using OpenGL/GLSL, Vulkan, or DirectX and understanding of the graphics pipeline
• Experience using Git/GitHub for collaborative development
• Experience designing touch interfaces or other natural user interaction systems
• Ability to rapidly prototype concepts and develop them into production-ready code
• Understanding of UX principles and how technical decisions influence user experience
• Strong communication and collaboration skills across technical and non-technical teams
• Curiosity, creativity, and enthusiasm for exploring new technologies

Desirable experience:

• Experience working with interactive hardware, sensors, or immersive technologies.

The Opportunity

This position offers the chance to work on highly creative and technically challenging projects that reach audiences globally. Developers in this team build experiences that appear on interactive display walls, projection-mapped environments, and sensor-driven installations that respond to people and environments in real time.

You will be working within a collaborative, multidisciplinary team where ideas are encouraged and technical experimentation is part of the culture.

Location

Hybrid role based in Portland, Oregon, with three days per week in the office.

Please note that visa sponsorship is not available for this position.

If you are interested in combining technical expertise with creative problem solving to build immersive digital experiences, Tandem Talent would be pleased to hear from you.

Job Title: SDET / QA Automation Engineer

Location: Mount Laurel- NJ

Duration: Long Term

Job Description:

Job Summary:

We are seeking a highly skilled and experienced SDET / QA Automation Engineer with 8 to 10 years of expertise in Python, JavaScript, and modern automation frameworks. This position involves developing automation solutions, microservices, and test scripts while validating end‑to‑end network components and their behavior. The candidate should have strong domain knowledge in networking and cable technologies, with the ability to collaborate effectively with clients and cross‑functional teams.

Key Responsibilities:

• Develop microservices using Python, NodeJS, and Golang as part of automation and service validations.
• Develop standalone Python/NodeJS scripts to simulate network traffic and validate performance across different endpoints.
• Create Proof of Concepts (POCs) based on client needs and actively participate in client demos and technical discussions.
• Lead the creation of test strategies and manage test environments with both physical and virtual device setups.
• Create comprehensive test scenarios and automated test scripts using MochaJS, ensuring robust coverage of functional, integration, and regression test cases.
• Design reusable test components, validate API and microservice behavior, and integrate MochaJS test suites into the existing automation framework to enhance reliability and execution efficiency.
• Collaborate with cross‑functional teams to refine requirements, improve test coverage, and ensure smooth integration with CI/CD pipelines.
• Gather requirements and perform detailed analysis for new automation scenarios and test case development.
• Support manual and automation testing across applications, devices, and servers as required.
• Ensure code quality using tools like SonarQube and adhere to strict QA standards.
• Provide technical guidance, troubleshooting support, and mentorship to team members on tasks and issues raised by the client.
• Maintain version control and branching strategies using GitHub, ensuring high code integrity and traceability.
• Monitor automation execution, analyze failures, and drive root‑cause investigations to improve overall product quality.
• Document technical workflows, automation processes, and test scenarios to ensure long-term maintainability and knowledge sharing.

Required Skills & Experience:

• 8-10 years of experience in QA/SDET automation roles.
• Strong programming knowledge with Python and JavaScript.
• Good hands-on experience with Go Lang and NodeJS.
• Hands-on experience with MochaJS for scripting and automated testing.
• Excellent knowledge with web technologies like REST, SOAP, XML and JSON
• Proficiency in API testing using Bruno/ Postman.
• Familiarity with GitHub for version control and Jira for project tracking.
• Excellent domain knowledge in Network and cable domain
• Should be familiar with IMS architecture and SIP protocols.
• Good problem-solving and debugging skills.

Should have good communication and client interaction skills.

Are you an experienced Full Stack Developer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Full Stack Developer to work at their company in Minneapolis, MN.

Position Summary: The team builds and maintains scalable microservices and batch-processing platforms that ingest, enrich, store, and serve user-generated content for clients' eCommerce and enterprise systems. Our culture is highly collaborative, prioritizing agility, code simplicity, operational excellence, and consistently high-quality software delivery.

Primary Responsibilities/Accountabilities:

• Delivers complex, well-tested, and reliable product features with minimal oversight.
• Excels at breaking down large problems and demonstrates depth across software development lifecycle phases, including concept, design, testing, and deployment.
• Develops solutions and optimizations that improve performance across the full application stack.
• Comfortable independently triaging complex issues across multiple environments in a fast-paced, dynamic setting.
• Actively engages in pair programming, daily standups, sprint retrospectives, backlog grooming, and user story mapping.

Qualifications:

• 5+ years of experience building highly scalable, high-performing applications using Java, Spring Boot, and Gradle with strong object-oriented design skills.
• Experience with Test Driven Development (TDD), including writing unit and integration tests using JUnit, Mockito, and/or the Spock Framework.
• Experience with streaming and messaging platforms such as Kafka, RabbitMQ, or Google Pub/Sub.
• Strong experience with CI/CD pipelines using tools such as Jenkins or GitHub Actions.
• Experience designing distributed application architectures that leverage NoSQL data stores such as Apache Cassandra for high throughput at scale.
• Experience with search and indexing systems such as Apache Solr for large-scale data access and query performance.

Preferred:

• Strong communicator and collaborator who works effectively across cross-functional teams, proactively brings ideas to the table, and takes initiative rather than waiting to be directed.
• Experience with front-end technologies, including JavaScript, ReactJS and NodeJS.
• Experience with container platforms such as Docker.
• Experience designing, testing, and deploying scalable solutions on Google Cloud Platform utilizing services such as BigQuery, Cloud Functions, Cloud Run, and Dataflow.
• Experience with off-heap caching solutions such as Memcached.
• Experience leveraging AI-assisted development tools such as GitHub Copilot to accelerate development workflows.
• Ability to triage and manage complex, production issues

Project description

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value

Responsibilities

Platform Ownership

Network & Monitoring Tools (must have)

Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards. Systems Administration (must have)

Provide sysadmin support for Linux and Windows servers, including:

Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

OS level troubleshooting and configuration

Monitoring and logging enablement

Support hybrid environments spanning on prem and Azure infrastructure.

A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

Observability & Event Management Support (should have)

Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

Assist with event management workflows, ensuring alerts are actionable and routed correctly.

Participate in efforts to reduce alert noise and repeat incidents. SIEM & Security Visibility (nice to have)

Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

Ensure infrastructure and network telemetry supports security detection requirements. Cloud Monitoring & Azure Integration (should have)

Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

Azure Monitor and Log Analytics integrations

Observability for Azure hosted workloads Automation, AI & Continuous Improvement (nice to have)

Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

Improve signal quality / reduce alert fatigue

Support faster incident triage

Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

Knowledge Transfer & Operational Resilience

Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

Support on call or escalation rotations as needed.

Skills

Must have

Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

Not a must but nice to have experience with platform like StruxureWare.

Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

Experience with change management practices in an enterprise IT environment is beneficial

Job Title: Jenkins Administrator Engineer

Location: Phoenix, AZ

Duration: 12 Months

Experience: 6-9 years

Job Requirement:

• Hands-on experience of software development Java/ Python/ NodeJS/ Go

• Hands-on experience of using and administrating Jenkins and Artifactory is must

• Work experience on multiple DevOps and collaboration tools including Jenkins, GitHub, GitHub Actions, SonarQube, Slack, Confluence, Jira

• Hands-on experience of Linux server administration

• Good communication skills and Aptitude for learning new technology.

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value.

Responsibilities:

Platform Ownership - Network & Monitoring Tools (must have)

• Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

• Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

• Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards.

Systems Administration (must have)

• Provide sysadmin support for Linux and Windows servers, including:

• Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

• OS level troubleshooting and configuration

• Monitoring and logging enablement

- Support hybrid environments spanning on prem and Azure infrastructure.

- A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

- Observability & Event Management Support (should have)

- Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

- Assist with event management workflows, ensuring alerts are actionable and routed correctly.

- Participate in efforts to reduce alert noise and repeat incidents.

SIEM & Security Visibility (nice to have)

- Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

- Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

- Ensure infrastructure and network telemetry supports security detection requirements.

Cloud Monitoring & Azure Integration (should have)

- Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

- Azure Monitor and Log Analytics integrations

- Observability for Azure hosted workloads

Automation, AI & Continuous Improvement (nice to have)

• Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

- Improve signal quality / reduce alert fatigue

- Support faster incident triage

• - Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

- Knowledge Transfer & Operational Resilience

- Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

- - Support on call or escalation rotations as needed.

Mandatory Skills Description:

• Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

• Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

• Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

• Not a must but nice to have experience with platform like StruxureWare.

• Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

• Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

• Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

• Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

• Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

• Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

• Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

• Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

• Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

• Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

• Experience with change management practices in an enterprise IT environment is beneficial.

Nice-to-Have Skills Description:

Agile Methodologies

Who Are We?

At BaseCamp Franchising, we are revolutionizing the apparel retail industry through our two fast-growing resale brands, Uptown Cheapskate and Kid to Kid. We take an entirely new approach to thrifting, offering a vast assortment of in-demand brands at unbeatable prices, all in a polished, boutique shopping environment. Thanks to this unique combination, we have more than doubled sales to over $300 million in the past 5 years, with a huge wave of growth still on the horizon.

We have sustainability at our core, recycling tens of millions of items each year through our growing network of nearly 280 franchised stores. We are also strong advocates of the upcycling ethos: shopping resale can make the world a better, cleaner, and more sustainable place – while helping families save money at the same time.

As one of the fastest-growing franchise systems in the country, we are privileged to help hundreds of entrepreneurs find success by owning and operating our stores. Continuous improvement and innovation are the cornerstones of our culture, and our top priority is to maximize the impact our franchisees have in their local communities. Our two brands are expanding rapidly, and we are looking for people who are excited to join us on our entrepreneurial journey and mission to bring sustainable fashion into every home.

What Will I Do in This Position?

The Senior Software Engineer will work within our existing product development team to deliver rapid improvements to new and existing software systems. The engineer will be an integral part of BaseCamp’s software team. They will work collaboratively with other engineers, QA, UX Design, and a Product Manager to build the company’s proprietary software suite into the preeminent platform in the resale industry. Specific aspects of the role will include:

• Implement new features and fixes across the entire software stack
• Develop a comprehensive understanding of BaseCamp’s proprietary software suite, which combines a point-of-sale system, a product appraisal application and an inventory management system
• Own the quality of all software, writing unit and integration tests, while manually testing their own and peers' code changes
• Improve the reliability, and speed of BaseCamp’s software products
• Contribute to the refinement of BaseCamp’s development release processes
• Assist front-line teams to troubleshoot and resolve bugs as needed
• Play an integral role in the “Shape Up” software development life cycle
• Be a mentor by coaching and supporting fellow team members
• Be a team player, embrace collaboration, actively listen and respect the ideas of others
• Share in occasional on-call or support escalation for critical software incidents

What Are We Looking For?

• 6+ years of experience building web applications
• Strong understanding of one or more modern backend languages and frameworks
• Significant experience with modern front-end frameworks and API technologies
• Excellent communication and writing skills
• Resourceful, with strong attention to detail
• Ability to produce high-quality code WITHOUT assistance from an LLM

Our Technology Stack

Professional experience with the following or similar tools:

• Testing: Unit and true integration tests, Playwright for end-to-end
• Front-end: React, TypeScript, MobX
• Back-end: C# .Net 10, EFCore
• Database: PostgreSQL, Redis, ClickHouse
• Platform: Hybrid hosting, Cloud-Native on DigitalOcean, IoT with Balena
• Observability: OTel, OpenObserve, RUM
• Version Control: GitHub/Forgejo
• Developer Setup: Linux (your preference), VSCode (or preference), Docker
• DevOps: GitHub/Forgejo, Docker Hub
• Communication: Slack, Gmail, Google Docs

What Else Do I Need to Know?

This role is based at our headquarters in North Salt Lake, Utah at the base of the Wasatch mountains. We offer competitive pay and benefits that include:

• Health and dental insurance plans
• 401k matching (up to 5%)
• Annual performance bonus
• Paid Time Off (PTO), paid holidays & paid parental leave
• A sustainable shopping spree at either Uptown Cheapskate or Kid to Kid to celebrate new members of our team
• An employee discount at Uptown Cheapskate and Kid to Kid stores

We take personal and professional development very seriously and actively invest in training opportunities for our employees. We strive to be a fun and authentic place to work, actively collaborating across departments and celebrating each other’s wins. If a fast-paced environment with diverse opportunities to learn and grow fits with what you are looking for, please let us know!

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

About Us

We're continuing to build a transformative healthcare accreditation platform that is revolutionizing how our clients and new hospitals manage compliance, quality improvement, and regulatory processes. Our platform combines cutting-edge technology with deep healthcare domain expertise to solve real problems for healthcare organizations nationwide.

The Opportunity

The goal is to have interns turn into full time employees; Therefore, you will be given full time responsibilities day one. To add onto that, you will be working in a high velocity growth startup and will be required to move fast. You'll work directly with our engineering team on a production healthcare platform, gaining hands-on experience with enterprise-grade systems while making real contributions that impact our product and customers.

Compensation Structure: Base position is unpaid, however qualified candidates may receive upfront equity compensation based on their experience level and demonstrated capabilities. We evaluate each applicant individually and offer equity packages commensurate with their potential contribution.

What You'll Do

*During the internship you may choose the area to focus on...

Application Testing & Quality Assurance

• Design and execute comprehensive test plans for our healthcare portal
• Perform manual testing across web applications, APIs, and integrations
• Identify and document bugs, usability issues, and edge cases
• Test healthcare compliance features (HIPAA, document security, audit trails)

Test Automation Development

• Build automated test suites using modern testing frameworks
• Develop API testing scripts for healthcare data integrations
• Create performance testing scenarios for document upload/processing
• Implement continuous testing pipelines with CI/CD integration

AI/ML Quality Support

• Collaborate with our AI team on document processing accuracy testing
• Help validate machine learning models for healthcare document extraction
• Design test datasets for training and validation of AI systems
• Analyze and report on AI/ML model performance and data quality

Data Engineering Quality Assurance

• Develop data quality monitoring and validation processes
• Create automated checks for data integrity across MongoDB systems
• Build dashboards and alerts for data quality metrics
• Support ETL pipeline testing and validation

Process Improvement & Strategy

• Analyze current QA processes and identify optimization opportunities
• Research and recommend new testing tools and methodologies
• Participate in technical decision-making and sprint planning
• Document QA best practices and create team knowledge base

What We're Looking For

Required Qualifications:

• Currently pursuing or recently completed degree in Computer Science, Engineering, or related field
• Strong understanding of software testing principles and methodologies
• Experience with at least one programming language (Python, JavaScript, Java, etc.)
• Basic knowledge of databases (SQL/NoSQL) and API testing
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to work in a collaborative environment

Preferred Qualifications:

• Experience with test automation frameworks (Selenium, Pytest, Jest, etc.)
• Knowledge of healthcare IT, compliance requirements, or regulated industries
• Familiarity with cloud platforms (AWS) and DevOps practices
• Experience with data analysis, ETL processes, or machine learning
• Previous internship or project experience in QA/testing roles

Technical Skills We'd Love to See:

• Testing Tools: Selenium, Postman, Jest, Pytest, Cypress
• Programming: Python, JavaScript, SQL
• Databases: MongoDB, SQL databases
• Cloud/DevOps: AWS, Docker, CI/CD pipelines
• Data Tools: Pandas, data validation frameworks
• Version Control: Git, GitHub

What You'll Gain

Professional Development:

• Real Impact: Your work directly affects a production healthcare platform used by hospitals
• Mentorship: Work closely with senior engineers and receive structured feedback
• Healthcare Domain Knowledge: Learn about healthcare compliance, accreditation, and regulatory requirements
• Enterprise Technology: Gain experience with production-grade systems, security, and scalability

Technical Skills:

• Advanced testing methodologies and automation frameworks
• Healthcare data processing and compliance requirements
• AI/ML model testing and validation techniques
• Data engineering and quality assurance practices
• Modern DevOps and CI/CD practices

Career Opportunities:

• Immediate Value: Potential upfront equity compensation based on qualifications
• Strong potential for full-time conversion based on performance
• Network with healthcare technology professionals
• Portfolio of real-world healthcare technology projects
• Experience that's highly valued in the growing healthtech sector

Our Tech Stack

• Frontend: React, Modern CSS
• Backend: Node.js, TypeScript, Python, RESTful APIs
• Database: MongoDB, with future SQL integrations
• Cloud: AWS (EC2, S3, Lambda, RDS)
• AI/ML: Document processing, natural language processing
• Security: HIPAA compliance, encryption, audit logging
• DevOps: Docker, GitHub Actions, automated testing

Compensation & Equity

• Base Position: Unpaid educational internship
• Equity/Stock Compensation: Available upfront based on applicant qualifications and experience level

Our Hiring Process

We believe in a transparent and thorough selection process that respects your time while ensuring mutual fit:

1. Initial Screening Call We'll discuss your background, experience, and career goals, while providing an overview of the role and our team culture.
2. Technical Interview We'll have an in-depth discussion about your experience and explore related technical concepts. You should be prepared to walk through every aspect of quality assurance as it pertains to your resume.

Ready to apply? We look forward to hearing from you!

MedLaunch is an equal opportunity employer committed to diversity and inclusion.