Dms Jobs in Usa
188 positions found — Page 5
The Onsite Technical AV Project Manager will lead and direct projects in accordance with customers' established criteria and standards. The individual will be based at the customer site in downtown Houston and should have at least 5 years of project management experience, with strong AV technical knowledge.
The primary responsibility of the Onsite Technical AV Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation.
Provide pre-sales support. There is an expectation for the Onsite Technical AV Project Manager to engage with the customer teams to adequately scope and agree on the schedule.
Manage project delivery. The Onsite Technical AV Project Manager shall ensure that the project delivers the agreed solution, remains within baseline budget, and is delivered on time, while achieving quality criteria and maintaining client satisfaction. This individual shall manage project delivery, ensure that in-line customer standards are met, and define the program methodology. This includes rigorous project scope control and management of change variations. They will also communicate with key stakeholders regarding the status of their projects. Project set-up, resources, and operations are efficiently managed within the wider program team.
Ensure client satisfaction. The Onsite Technical AV Project Manager will ensure client satisfaction and expectations are met, and that escalations are handled effectively. They shall act as the single point of contact between DMS and the client, whilst being accountable for all project-related escalations.
Project team management. The Onsite Technical AV Project Manager needs to be able to lead teams effectively in both on-site and remote environments. The individual shall act as a people manager and provide feedback to the relevant line managers. The Onsite Technical AV Project Manager ensures that the project team has access to the project management tools and have the general means to perform their role. They shall also coach and mentor project team members and colleagues.
Behavioral skills. As corporate citizens, they shall act as role models to the teams. They shall display assertiveness and serve as an example in client satisfaction. The Onsite Technical AV Project Manager shall possess advanced communication, influencing, and negotiating ability. They shall demonstrate confidence and the ability to manage large teams. They should be detail-oriented and have powerful problem-solving abilities.
Strong business acumen and proficiency in AV technology are required. The individual shall be an expert in project change management and have a clear understanding of project life cycles.
Key Responsibilities:
In this position, you will be required to:
- Leads and directs concurrent standard or complex projects
- Engage with stakeholders to take projects from original concept through final implementation
- Provide customer support by working with customer teams to scope and deliver the specified solution
- Ensure that the project delivers the as-sold solution, remains within the baseline budget, and is delivered on time whilst maintaining quality criteria and client satisfaction
- Manage delivery of the project, including rigorous scope control and change management
- Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
- Act as a people manager and enable project teams to deliver against performance objectives
Requirements: Education, Training, and Experience:
Education
- Advanced Degree or relevant project management qualification
- Preferred PMP certification
- Prince 2 advantageous
- Audio Visual Credentials
Experience
- At least 10 -14 years' working experience
- Minimum 10 years’ experience within a project delivery environment
- Minimum of 5 Years project management experience, as a Project Manager or Snr Project Manager, preferably in a multi-national technology services environment (AV, VC, IPT preferred)
- Minimum 3 years’ experience in working within global or multi-national projects
- Must have a demonstrated ability to work with international clients, and have international experience of working with European, North American, and Asian teams, or a combination thereof, in the delivery of projects
- Proven client engagement experience
- Experience managing expectations when balancing alternatives against business and financial constraints
- Experience in commercial project management, i.e., managing project Revenue, Invoicing, Cash Flow, Costs, Profitability, and Margin. Not only internal budget and cost management.
- Willingness to travel to client location
Personal Attributes and skills required:
Skills and knowledge
- Knowledge and understanding of the Audio Visual and Video Collaboration industry
- Knowledge and understanding of the IT industry environment and business needs
- Assertive with client satisfaction orientation
- Motivational and inspirational leader with superior decision-making skills and assertiveness
- Demonstrate adequate team leadership, motivation ability, and business acumen
- Good understanding of, responsibility for, and ability in all aspects of the full project life cycle
- Proactive approach and a service-oriented aptitude
- Advanced verbal and written communication, negotiation, and influencing skills
- Strong business acumen and good understanding of general technology concepts
- Competence in project management
- Proven ability to remotely manage direct reports and remain in full control of teams
Attributes
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately and with judgement
- Ability to engage with a variety of stakeholders and colleagues at all levels
- Ability to work in high-pressure situations
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage urgent and complex tasks simultaneously
- Willingness to travel to client locations
Supervisory Responsibility: Yes.
Position Type/Expected Hours of Work: Full-time, 40 hours per week.
Additional Eligibility Qualifications:
- Full clean driving license
- US Passport/Valid Work Authorization/Clean background check
- This position requires participation in the E-Verify program for employment eligibility verification
We are seeking an experienced Automotive Service Manager to lead our service team at a high-volume luxury dealership in Albuquerque, New Mexico. This is an excellent opportunity for a motivated leader who understands service operations, technician productivity, and delivering an outstanding customer experience.
If you thrive in a fast-paced dealership environment and know how to build a high-performing service team while driving department profitability, we want to hear from you! Candidates looking to relocate are encouraged to apply!
Key Responsibilities
- Lead daily operations of the service department, including scheduling, workflow management, and staff supervision
- Maximize technician productivity, efficiency, and service department profitability
- Ensure the department maintains all safety standards and a hazard-free work environment
- Develop strategies to increase service traffic and retention
- Oversee warranty compliance and claims processing
- Support service advisors in communicating repair timelines, service recommendations, and costs clearly to customers
- Resolve customer concerns or service issues quickly and professionally
- Monitor department expenses, payroll, and operational performance
- Build strong customer relationships to drive loyalty and repeat business
- Foster a positive team culture focused on accountability, performance, and customer satisfaction
Qualifications
- 5+ years of automotive service management experience
- Dealership experience required
- Strong understanding of automotive repair, diagnostics, and service operations
- Proven leadership ability with experience managing technicians and service advisors
- Excellent customer service, communication, and conflict resolution skills
- Proficiency with dealership management systems (DMS) and service software
- Ability to explain technical automotive issues to customers clearly
- Strong organizational and problem-solving skills
What We Offer
- Aggressive compensation plan with unlimited earning potential
- Comprehensive benefits package
- Opportunity to lead a growing service department
- Supportive leadership and a great team environment
- Open to relocation applicants
Join a dealership that values leadership, customer service, and operational excellence in its service department.
Social Media & Content Manager
About the Brand
This is a fast-growing coastal California lifestyle brand known for elevated, comfort-driven essentials. The team is looking for a creative, visually driven storyteller who embodies fashion and lifestyle aesthetic.
What You’ll Do
You will help shape how the brand’s world comes to life visually and culturally across all digital and social touchpoints.
Key Responsibilities:
- Create compelling content for social media, campaigns, and digital storytelling (graphics, video, photography, copy).
- Collaborate on creative direction for brand shoots and seasonal campaigns.
- Develop content that captures a modern, coastal, fashion-forward aesthetic and lifestyle.
- Grow and engage the community through authentic, lifestyle-driven storytelling.
- Work closely with founders and the creative team to evolve and refine the brand’s visual identity.
- Stay tuned in to cultural, fashion, music, and lifestyle trends that align with the brand ethos.
Social Media Management:
- Own and manage all social media platforms: Instagram, Pinterest, TikTok, YouTube, Facebook, Threads, and emerging platforms.
- Drive follower growth, engagement, and brand affinity across all channels.
- Manage the social media content calendar and guide weekly content based on engagement trends, community feedback, and e-commerce priorities (inventory and sales goals).
- Plan and manage grid layout, Stories, Reels, and short-form content to optimize visual impact and engagement.
- Manage weekly reporting of social analytics and translate performance into actionable insights.
- Continuously test and adopt new tools and features on social platforms to enhance user experience and create unique content.
Influencer, UGC & Community:
- Manage influencer outreach and relationships, including gifted and paid partnerships.
- Curate and leverage user-generated content (UGC) for storytelling and social proof.
- Manage community relations—engage with followers, respond to comments and DMs, and help deepen customer connection.
- Oversee social collaborations and giveaways that align with brand positioning.
- Coordinate with the e-commerce team on email marketing content that supports and complements social campaigns.
Qualifications
- Bachelor’s degree in Marketing, Communications, Journalism, or related field preferred (or equivalent experience).
- 3+ years of experience in the digital space, with hands-on management of social media platforms (Instagram, TikTok, Pinterest, Facebook, etc.).
- Skilled in content creation for Reels, Stories, TikTok, and short-form video; proficient in video editing, photography, graphics, and copywriting.
- Well-versed in social media metrics, analytics, and monitoring tools.
- Proven experience concepting and managing strategic social marketing projects from idea through execution.
- Resourceful self-starter with a strong “can-do” attitude who thrives in a fast-paced, entrepreneurial setting.
If you are excited to blend fashion, content, and culture—and want to help define the visual and social voice of a growing coastal lifestyle brand—this role is designed for you. Share your resume and portfolio for consideration!
Summary of Position Responsible for the Safety, Quality and Cost Effectiveness of the maintenance activities within the manufacturing and building facilities operations in their area. Responsibilities include supervising, directing and coordinating the maintenance activities within the area as well as the direct supervision of Maintenance Technicians.
Job Functions:
- Effectively supervise and guide the maintenance activities of Technicians who are responsible for pharmaceutical production equipment/pharmaceutical facility support equipment and facilities.
- Conduct maintenance in accordance with FDA guidelines, Good Manufacturing Practices, Controlled Change Management, and all internal and external required regulations pertaining to Good Maintenance Practices.
- Evaluate and assign work orders to properly skilled technicians. Manage emergency equipment repairs by problem assessment, problem solving and assignment of work to properly skilled technicians.
- Responsible for the adherence, processing and tracking of maintenance related documentation, including policies/procedures, SOP’s, PM/DM reports, deviation reports, change control documents, overdue reports, retired and inactive records, and PM/DM planning schedules.
- Assist in maintaining accurate maintenance records through an active interface with the computerized maintenance management system (CMMS) during work execution and closeout for work history documentation.
- Provide training and leadership to direct reports on all daily duties they are assigned with initial and periodic assessments.
- Manage capital and major maintenance projects within approved dollar limits.
- Demonstrate knowledge of 5S, TPM and its implementation in an operating environment.
- Must maintain operational compliance with US and international regulatory agencies and guidelines (i.e. FDA, EU, HC, TGA, PIC/S, ISO, USP, NRC, cGMP, etc.).
- B.S degree required. Preferably in Chemical, Mechanical, or Electrical Engineering.
- 12 or more years of relevant experience in maintenance management and supervision in a pharmaceutical industry required.
- Extensive knowledge of cGMP, FDA, OSHA, and NRC regulations preferred.
Schedule: Mon – Fri 7am -4pm
Salary: $95 - 130K (DOE)
#IND-SPG
Estimated Min Rate: $95000.00
Estimated Max Rate: $130000.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:
About The Position
If you thrive and excel at providing high-end experiences for clients and working in a creative space, then the Showroom Design Specialist position may be the perfect fit for you. We are looking for a people-person who is motivated by creating experiences to work with clients to design custom jewelry pieces that hold significant value in their lives. This is a client-forward role that primarily involves educating clients on our custom design process through in-person appointments, email inquiries, and virtual showings. We hold high value in our excellent client experience and encourage an educational approach to custom design, as opposed to an intimidating, pushy sales experience. A strong candidate for this role will have strong written and verbal communication skills and is motivated by providing excellent client experiences and working in a team-oriented, fashion-forward atmosphere.
*Please Note* - We are looking for candidates from all professional backgrounds, so no jewelry or design background is required!
About Us
East West Gem Co. is an e-commerce and by-appointment custom jewelry company with showroom locations in New York City, Charleston, Orange County. We are a female led and operated, growing company and this role takes place at our Orange County showroom! At East West, we believe in transparent and open communication within our team and with our clients. We're looking to build on our team of self-starters, who are motivated by an environment that fosters growth and rejects micro-management. At East West, we lead with and truly believe in work-life balance and stick to a schedule of 8:30-5pm, 5 days per week. We communicate with clients strictly via email and as-needed zoom calls. There is also opportunity to travel for cross-training at our locations in New York and Charleston!
Check out our companies @createdrings and @eastwestgemco on Instagram and TikTok!
Job Responsibilities
- Educating and assisting clients in designing and solidifying details for custom jewelry pieces via appointment and email inquiry
- Pricing custom rings based on pricing algorithm and sending invoices to clients
- Provide excellent customer service to pre-existing and new clients
- Assisting clients with initial custom design process
- Assistance with answering Instagram DM inquiries and comments via social media platforms
- Hosting by-appointment showings
- Provide consistent feedback to team to improve the custom order experience
- Day to day showroom management and upkeep alongside of colleagues
- Must host Saturday appointments 2x per month (with an alternate week day off)
Skills Desired
- Strong written and verbal communication skills
- People-motivated attitude
- Good work ethic
- Eagerness to learn
- Polished style and demeanor
- Understanding of Google products (sheets, slides and docs)
- Knowledge of Shopify (bonus, not required)
Job Perks
- Weekly pay
- Comprehensive health, dental, and vision insurance
- Comprehensive 401K program with match
- 50% employee discount
- 13 accrued PTO days per year with increases at 2 and 5 year anniversaries
- Maternity leave, sick time, and bereavement
- Opportunity to travel to other showrooms and locations
Location: Columbia, SC 29229
Work Environment: Remote (after 1 week of Onsite training)
Schedule: Mon - Fri, 8:30 AM - 5:00 PM (Two late shifts, 11:30 am - 8:00 pm - no late shifts on Fridays)
Contract length: 3 months assignment with possible extension
Job Summary:
Duties/About the role:
Reviews and evaluates medical or behavioral eligibility regarding benefits and clinical criteria by applying clinical expertise, administrative policies, and established clinical criteria to service requests or provides health management program interventions. Utilizes clinical proficiency, claims knowledge/analysis, and comprehensive knowledge of healthcare continuum to assess, plan, implement, coordinate, monitor, and evaluate medical necessity, options, and services required to support members in managing their health, chronic illness, or acute illness. Utilizes available resources to promote quality, cost effective outcomes.
Day to Day:
- 60% Provides active case management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Provides telephonic support for members with chronic conditions, high risk pregnancy or other at risk conditions thatconsist of: intensive assessment/evaluation of condition, at risk education based on members' identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement.
- 20% Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but isnot limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).
- 10% Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Serves as member advocate through continued communication and education. Promotes enrollment in care management programs and/or health and disease management programs.
- 5% Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services.
- 5% Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members.
Job Requirements:
Required Education:?
Associate Degree - Nursing or Graduate of Accredited School of Nursing or Master's degree in Social Work, Psychology, or Counseling.
Required Work Experience: 4 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical.
Required License and Certificate: Active, unrestricted RN licensure from the United States and in the state of hire, OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC), OR, active, unrestricted LMSW (Licensed Master of Social Work) licensure from the United States and in the state of hire, OR active, unrestricted licensure as Counselor, or Psychologist from the United States and in the state of hire.
Preferred Education: Bachelor's degree- Nursing.
Preferred Work Experience: 7 years-healthcare program management, utilization review, or clinical experience in defined specialty. Specialty areas are oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic, general medicine/surgery.
The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, \"to create the most enjoyable shopping experience possible for our Guests.\" Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Generation and Guest Service
- Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
- Eager and assertive to answer questions regarding the store and its merchandise
- Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
- Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience
- Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
- Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)
- Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
- Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
- Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
- Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
- Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
- Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
- Maintain and build good Guest relationships to develop a client based business
- Lead by example with a high level of showmanship, excellent customer service and attentiveness
- Recognize and communicate Guest Levels with the Team
- Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
- Coachable; consistently welcomes feedback from Manager to improve sales presentations
- Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
- Plan sales goals with Store Manager
- Demonstrate ownership of store's sales performance (Sales, Average sale, Business builders, Denim)
- Passion for product education and showmanship to create results
Teammate Recruiting, Training and Development
- Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
- Coach and create relationships through Guest Loyalty and Guest Preferred
- Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis
- Maintain a positive attitude at all times creating a positive floor culture
- Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders
- Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker
- Motivate Teammates to initiate and complete daily tasks set by Store Management
- Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests
- Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in
- Execute actions from department calendars and track on the Weekly Delegation Worksheet
- Demonstrate leadership actions during segments
- Demonstrate how to get the Guest involved with product
- Be vocal and continuously update fellow leader and Team
- Responsible for asking for and remembering Guest names
- Ability to effectively understand and show the merchandise of both the Gals and Guys' sides to benefit the Team and Guests
- Partner with Store Manager to pick store's education focus and help delegate and implement focus all week
- Help execute all segments to support business goals
- Assist Store Manager in Recruitment of all store staffing needs
- Understand how to explain pay and Buckle Benefits
- Responsible for keeping up to date with contact list and adding top talent on the team consistently
- Execution/training on Leadership playbook
- Accountability of all characteristic pieces
- SPG Teammate/leader training shifts
- Responsible for training and coaching with manager on all non-sales positions
- Assertive to execute actions with constantly changing sales focuses
- Ability to identify and follow through on all Teammate training needs
Visual Merchandise Management
- Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
- Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions
- Partner with Store Manager to delegate, demonstrate, and review all 4 zones
- Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
- Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
- Give informational and influential store tours
- Ensure sales floor is consistently sized and new freight is appropriately displayed
- Exhibit ability to create changes to improve store's overall performance via Performance Tracker
- Ability to foresee and anticipate changes in product and act independently to improve overall visual results
- Responsible for visual standards on floor and backroom
Operations
- Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
- Understand and utilize planner including completion of Opening and Closing Checklists
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Follow all Loss Prevention guidelines, including daily bag and purse checks
- Ability to execute and teach all Point of Sale (\"POS\") procedures
- Appropriately handle calls from Corporate Office
- Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates
- Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices
- Ability to navigate and execute all tools on the home page
- Knowledge and ability to give guidance and feedback to all non-sales positions
- Complete all scheduled shifts and cover shifts when needed
- Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement
- Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns
- Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
The Leader In Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement: \"To create the most enjoyable shopping experience possible for our Guests.\" The LIT and Floor Leader performs a variety of sales, merchandising, and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Generation and Guest Service:
- Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
- Answer questions regarding the store and its merchandise
- Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
- Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience
- Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
- Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)
- Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
- Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
- Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
- Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
- Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
- Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
- Maintain and build good Guest relationships to develop a client based business
- Lead by example with a high level of showmanship, excellent customer service and attentiveness
- Recognize and communicate Guest Levels with the Team
- Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
- Coachable allows Manager to educate them in their sales presentation
- Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
Teammate Recruiting, Training and Development:
- Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
- Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis
- Maintain a positive attitude at all times creating a positive floor culture
- Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders
- Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker
- Motivate Teammates to initiate and complete daily tasks
- Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests
- Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in
- Demonstrate leadership actions during segment:
- Awareness of Guests in the store and ensure they are being helped
- Demonstrate how to get the Guest involved with product
- Be vocal and continuously update fellow leader and Team
- Responsible for getting Guest names
- Understanding and working guys side/gals side to benefit both Teammates and Guests
Visual Merchandise Management:
- Own and influence product through zone ownership:
- Product knowledge, placement, passion, preference
- Weekly Checklist
- Life cycle of product
- Track Results
- Be able to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
- Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
- Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions
- Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
- Give informational and influential store tours
- Ensure sales floor is consistently sized and new freight is appropriately displayed
Operations:
- Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
- Understand and utilize planner including completion of Opening and Closing Checklists
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Follow all Loss Prevention guidelines, including daily bag and purse checks
- Ability to execute and teach all Point of Sale (\"POS\") procedures
- Appropriately handle calls from Corporate Office
- Know Buckle guidelines when handling returns and exchanges
- Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates
- Understand and execute all policies regarding payments, exchanges and Loss Prevention practices
- Ability to navigate and execute all tools on the home page
- Knowledge and ability to give guidance and feedback to all non-sales positions
- Complete all scheduled shifts and cover shifts when needed
- Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns
- Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
- Consistently maintain a clean, organized, and shoppable store to fulfill Buckle's mission statement
- Understand and apply the Buckle's Code of Ethics and all Buckle's policies, procedures, and handbooks
Supervisory and Leadership:
- Comfortable in giving and receiving feedback from peers and Management
- Supportive of Leadership
- Promote personal and store growth
- Demonstrate and maintain a professional, mature and stable relationship with all Teammates
- Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit
- Special projects and other duties as assigned
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Part-time Benefits:
Benefits Available (after applicable waiting period):
- Teammate Discount
- Performance Bonuses
- Employee Assistance Program
- 401(k) (subject to additional requirements)
- Paid Sick Time (where required by state)
Education and/or Experience:
High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
Physical Demands:
The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
Sally Beauty
Job Title: Assistant Manager
Essential Function
Assistant Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.
Primary Duties
* 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
* 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
* 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
* Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.
* 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.
Knowledge, Skills/Abilities and Requirements
* High School Diploma or equivalent.
* Must 18 years of age or older.
* Minimum 3+ years retail sales/customer service experience preferred.
* At least 1+ year(s) prior management experience preferred.
* Ability to lead or support a team of associates to meet business objectives.
* Can effectively communicate with team and management.
* Must have scheduling availability to meet the needs of the business.
* Cosmetology license desirable, but not required.
Competencies
* Passionate Learner.
* Desire to grow and learn.
Flexible Agile Adapter
* Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.
Talent Builder
* Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success.
Effective Communicator
* Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment.
Team Builder
* Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.
Customer Focused Partner
* Understands and works to meet the needs of external and internal customers.
Results Driver
* Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed.
Strategic Thinker
* Demonstrates vision and broad perspective to drive business performance.
Big Picture Thinker
* Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
Problem Solver Decision Maker
* Analyzes information and objectively evaluates alternatives to make sound decisions.
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
* Task Level High.
* Departmental/Division Level High.
* Project Level High.
* Consultative Level High.
The amount of discretion or freedom this position has
* Strict Adherence to Guidelines.
* Interprets and Adapts Guidelines.
* Develops and Implements Guidelines.
Working Conditions / Physical Requirements
* The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.
* The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.
Primary Duties
- 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
- 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
- 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
- Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.
- 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.
Knowledge, Skills/Abilities and Requirements
- High School Diploma or equivalent
- Must 18 years of age or older
- Minimum 3+ years retail sales/customer service experience preferred
- At least 1+ year(s) prior management experience preferred
- Ability to lead or support a team of associates to meet business objectives
- Can effectively communicate with team and management
- Must have scheduling availability to meet the needs of the business
- Cosmetology license desirable, but not required
Competencies
- Passionate Learner
- Desire to grow and learn
- Flexible Agile Adapter
- Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
- Talent Builder
- Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
- Effective Communicator
- Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment
- Team Builder
- Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.
- Customer Focused Partner
- Understands and works to meet the needs of external and internal customers
- Results Driver
- Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed.
- Strategic Thinker
- Demonstrates vision and broad perspective to drive business performance
- Big Picture Thinker
- Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
- Problem Solver Decision Maker
- Analyzes information and objectively evaluates alternatives to make sound decisions
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
- Task Level High
- Departmental/Division Level High
- Project Level High
- Consultative Level High
The amount of discretion or freedom this position has
- Strict Adherence to Guidelines
- Interprets and Adapts Guidelines
- Develops and Implements Guidelines
Working Conditions / Physical Requirements
- The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.
- The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!
Job InfoJob Identification 23256
Job Category 1RO - Retail Operations
Locations Kingsport, TN, United States
Job Schedule Full time
Salary Range Starting at $13hr. depending on experience
