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FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

Operation Manager is responsible for maintaining the stockroom at all times, ensuring that it is organized in a way that makes the selling process seamless and efficient. The Operations Manager ensures the efficient management of Consignment Business, RTV’s, transfers, as well as receiving shipment and inventory and the overall efficiency of the store.

As a Operations Manager you will support both the back of house and front of house operational functions. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires during peak and slow seasons. Your role is to support an efficient product flow as well as a best-in-class customer service experience.

Responsibilities:

• Consignment Management
• Weekly audit
• Reporting
• Sales management and tracking of all consignment orders
• Maintain all areas of the store under the direction of management staff
• Work closely with the sales staff and store manager to maintain the sales area, both merchandise and the physical space
• Operate and maintain all stockroom equipment and tools
• Support the salesfloor as needed or as directed by the store manager
• Provide gracious and efficient customer service on the salesfloor
• Execute all activities associated with merchandise shipments
• RTV
• STS
• Receiving
• Steaming and care of all merchandise
• Perform store maintenance and manage store supply levels
• Process all incoming and outgoing packages
• Online returns
• Omni fulfillment
• Damages
• Cycle counts
• Organize store supplies, being aware of inventory levels
• Process transfers on a timely basis
• Maintain awareness and follow the loss prevention, security and safety guidelines
• Promote a strong sense of teamwork by working effectively, respectfully and efficiently with all FRAME associates

Skills & Qualifications:

• Experience working in a stockroom and with inventory is required
• Exceptional time management skills, high level of ownership, and self-awareness
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs
• High School Diploma or GED required

Physical Requirements:

• Regularly stand and move throughout the sales floor and stockroom for extended periods of time.
• Lift, carry, push, or pull merchandise and equipment weighing up to 15 pounds on a regular basis and occasionally up to 25 pounds.
• Bend, stoop, kneel, reach, and climb ladders or stairs while handling merchandise or performing stockroom duties.
• Safely operate stockroom equipment and tools.
• Perform tasks such as unpacking shipments, steaming garments, organizing inventory, and replenishing merchandise on the sales floor.
• Work in both sales floor and stockroom environments, which may include varying temperatures and limited space.

Title: Guest Experience Specialist

Location: New York, NY (Onsite)

Salary: $50,000 - $60,000

About Us

Effy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with innovative design, superior craftsmanship, and unparalleled quality. With a focus on innovation and creativity, Effy Jewelry has become a global leader in the fine jewelry industry. Its pieces can be found in major retailers and department stores worldwide, as well as being a leading Fine Jewelry name in the Maritime & Cruise industry with over 150 land-based and cruise ship-based stores.

Job Summary

We are seeking an experienced Guest Experience Specialist to support our customer service operations and deliver a high-touch, luxury-level customer experience. The ideal candidate has 3–5 years of customer service experience, preferably in retail, and thrives in a fast-paced, customer-facing environment. This role requires strong organization, clear communication, and the ability to navigate complex or sensitive situations with professionalism. You will gain in-depth knowledge of Effy Jewelry’s products and processes to effectively support customers throughout their journey.

This role requires being onsite five days a week at our NYC headquarters.

Responsibilities

• Serve as the primary point of contact for customer inquiries across phone, email, voicemail, and special orders, managing a high daily volume of tickets and calls
• Answer and route incoming company calls to the appropriate departments
• Conduct in-person sizing appointments and coordinate customer pickups for repairs
• Address customer concerns with empathy and professionalism, taking initiative to strengthen customer loyalty and satisfaction
• Collaborate with the repair team and cross-functional partners to ensure seamless service execution
• Oversee repair fulfillment from intake through completion, including packing, shipping, and returns
• Provide product guidance and purchasing support across all Effy Retail Stores
• Act as the customer’s dedicated liaison for all matters related to repairs, sizing, authenticity, sales, trunk shows, and the overall Effy experience

Requirements

• 3–5 years of customer service experience, preferably within retail or a call center environment
• Strong written and verbal communication skills; fluency in English required
• Ability to remain calm, professional, and solution-oriented in high-emotion situations
• Proficiency in Microsoft Excel and Word; experience with internal systems a plus
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and a collaborative, team-oriented mindset
• Bachelor’s degree preferred or equivalent professional experience
• Prior experience in the luxury jewelry or fashion industry is a plus

Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas.

Effy Jewelry is committed to diversity in its workplace and is proud to offer equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying. Effy Jewelry applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Reports To: Store Manager

Role: The Assistant Store Manager supports the Store Manager in driving sales performance, leading the team, and ensuring the highest standards of customer experience and store operations. Acting as a key holder and role model on the shop floor, the ASM plays a critical role in motivating the team, developing client relationships, and maintaining the brand’s visual and operational standards.

About the company: La Coqueta is a Spanish inspired, British based children's wear brand. Synonymous with high quality materials and craftmanship, La Coqueta is a globally recognised brand, renowned for practical yet beautiful designs and a strong focus on attention to detail. London is our home, with our range available in our flagship store in Notting Hill, concession in Selfridges and stockists around the world. With the loyal support from our London customers, we were able to set up our eCommerce operations, launching an international online store that delivers La Coqueta to families around the world. Creating luxury children’s clothing from newborn to age 10, La Coqueta strives to represent all ages, lifestyles, and nationalities.

Key Accountabilities & Responsibilities:

·      Support the Store Manager in driving sales and achieving store KPIs

·      Lead by example on the shop floor, delivering exceptional customer service at all times

·      Build and maintain strong client relationships and an active client book

·      Drive clienteling initiatives including outreach, appointments, and follow-ups

·      Motivate the team to maximise sales opportunities and conversion

·      Support in coaching, training, and developing the sales team

·      Act as a role model, fostering a positive, collaborative, and high-performance culture

·      Assist in onboarding new team members

·      Provide feedback to the Store Manager on team performance

·      Support day-to-day store operations including opening/closing, cash handling, and reporting

·      Ensure stockroom organisation and efficient replenishment to the shop floor

·      Assist with stock management, deliveries, and inventory control

·      Ensure compliance with company procedures and loss prevention standards

·      Maintain impeccable store presentation in line with brand standards

·      Support implementation of VM guidelines and seasonal updates

·      Ensure the shop floor is always customer-ready

·      Assist with rota planning and daily task delegation

·      Support reporting and communication with Head Office

·      Step in as acting Store Manager in their absence

·      Deliver a luxury, personalised in-store experience

·      Support and supervise the sales team during shifts

·      Monitor daily sales performance and team productivity

·      Handle customer queries, exchanges, and escalations professionally

·      Ensure accurate customer data capture and CRM usage

·      Oversee opening and closing procedures

·      Assist in stock takes and inventory processes

·      Previous experience as a Senior Sales Assistant or Assistant Manager in a premium/luxury retail environment

·      Strong sales and clienteling experience

·      Excellent leadership and interpersonal skills

·      Commercial awareness with a results-driven mindset

·      Highly organised with strong attention to detail

·      Ability to motivate and develop a team

·      Flexible, proactive, and solution-oriented attitude

·      Fluent English; additional languages are a plus

Salary Range

$60,000

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

Operation Supervisor is responsible for maintaining the stockroom at all times, ensuring that it is organized in a way that makes the selling process seamless and efficient. The Operations Supervisor ensures the efficient management of Consignment Business, RTV’s, transfers, as well as receiving shipment and inventory and the overall efficiency of the store.

As a Operations Supervisor you will support both the back of house and front of house operational functions. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires during peak and slow seasons. Your role is to support an efficient product flow as well as a best-in-class customer service experience.

Responsibilities:

• Consignment Management
• Weekly audit
• Reporting
• Sales management and tracking of all consignment orders
• Maintain all areas of the store under the direction of management staff
• Work closely with the sales staff and store manager to maintain the sales area, both merchandise and the physical space
• Operate and maintain all stockroom equipment and tools
• Support the salesfloor as needed or as directed by the store manager
• Provide gracious and efficient customer service on the salesfloor
• Execute all activities associated with merchandise shipments
• RTV
• STS
• Receiving
• Steaming and care of all merchandise
• Perform store maintenance and manage store supply levels
• Process all incoming and outgoing packages
• Online returns
• Omni fulfillment
• Damages
• Cycle counts
• Organize store supplies, being aware of inventory levels
• Process transfers on a timely basis
• Maintain awareness and follow the loss prevention, security and safety guidelines
• Promote a strong sense of teamwork by working effectively, respectfully and efficiently with all FRAME associates

Skills & Qualifications:

• Experience working in a stockroom and with inventory is required
• Exceptional time management skills, high level of ownership, and self-awareness
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs
• High School Diploma or GED required

Physical Requirements:

• Regularly stand and move throughout the sales floor and stockroom for extended periods of time.
• Lift, carry, push, or pull merchandise and equipment weighing up to 15 pounds on a regular basis and occasionally up to 25 pounds.
• Bend, stoop, kneel, reach, and climb ladders or stairs while handling merchandise or performing stockroom duties.
• Safely operate stockroom equipment and tools.
• Perform tasks such as unpacking shipments, steaming garments, organizing inventory, and replenishing merchandise on the sales floor.
• Work in both sales floor and stockroom environments, which may include varying temperatures and limited space.

• 
  
• Follow work instructions and/or route sheets, assemble and/or pack products for various departments.
  
• Inspect machine at beginning of shift and notates on check sheet.
  
• Clean and/or lubricate machinery as required.
  
• Inspect and place parts in designated trays.
  
• Meet specified quantity and quality guidelines.
  
• Maintain equipment in a clean and orderly condition.
  
• Reports faulty operation or defective material to supervisor
  
• Conducts visual quality inspections
  
• Ability to place product in container while on different types of work surfaces, such as slick or slippery, and on different levels.
  
• Monitor machines
  
• Ability to work in a fast-paced environment.
  
• Ability to work in different environments such as a slick work surface, climbing steps to retrieve product in a machine.
  
• Ability to work with heavy machinery (Milling Machines, Injection Molding, Etc.)
  
• Ability to work in dimly lit areas.
  

• 
  
• High school diploma or equivalent preferred; equivalent relevant experience may be considered.
  
• One to three months related experience and/or training.
  
• Manual dexterity and ability to use various machines.
  
• Attention to detail.
  
• Ability to read a limited number of two-and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
  
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using weight measurement.
  
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  
• Basic computer skills.
  
• Basic problem solving or troubleshooting skills.
  
• Ability to work with a team.
  

• 
  
• Climbing, balancing, stooping, kneeling, crouching, crawling, walking, standing, lifting, reaching, pulling, fingering, grasping, talking, hearing.
  
• Heavy work: exerting up to 100 pounds of force frequently and/or up to 20 pounds of force constantly to move objects.
  

• 
  
• Frequently exposed to moving mechanical parts and fumes or airborne particles.
  
• The noise level in the work environment is usually moderate.
  

• 
  
  
• Advanced Customer Experience & Advisory Engagement:
  
  
• Deliver a highly personalized and consultative customer experience across inperson, phone, and digital channels.
  
  
• Conduct deeper financial conversations to understand short and longterm needs and recommend appropriate deposit, lending, and digital solutions.
  
  
• Serve as a primary point of contact for more complex customer relationships, partnering internally when additional expertise is needed.
  
  

• 
  
  
• Open and service consumer and smallbusiness (as authorized) accounts; complete account maintenance and ensure accuracy of documentation.
  
  
• Process deposits, withdrawals, payments, transfers, official checks, and related financial transactions.
  
  
• Assist with debit/ATM issuance, safedeposit access, check orders, foreign currency exchange (as applicable), and digital banking troubleshooting.
  
  

• 
  
  
• Lead or assist in originating consumer loans with emphasis on Home Equity Loans and Home Equity Lines of Credit (HELOCs).
  
  
• Analyze credit reports, debttoincome ratios, collateral, and applicant financials to inform product recommendations.
  
  
• Prepare and package loan applications, gather required documentation, and manage the loan process through approval, closing, and file completion.
  
  
• Stay informed on lending regulations, pricing structures, underwriting standards, and policy changes.
  
  
• Support credit administration, resolve exceptions, and maintain regulatory compliance for all lending activity.
  
  

• 
  
  
• Identify opportunities to expand relationships through product recommendations, financial education, and proactive outreach.
  
  
• Use available reports and tools to identify customer needs, product gaps, and targeted calling opportunities.
  
  
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
  
  
• Refer customers to internal specialists (mortgage, commercial banking, wealth) to ensure a comprehensive financial experience.
  
  
• Meet and exceed assigned individual and branchlevel sales, service, and referral goals.
  
  

• 
  
  
• Research and resolve escalated or complex service issues, account discrepancies, loan questions, digital banking problems, and transaction disputes.
  
  
• Provide clear communication and followthrough to ensure customer confidence and satisfaction.
  
  

• 
  
  
• Maintain strong operational controls and adhere to Nicolet policies, regulatory requirements, and security protocols.
  
  
• Support branch operations including teller backup, vault duties, balancing, dualcontrol procedures, and audit preparation.
  
  
• Uphold confidentiality, fraud prevention protocols, and high standards of data integrity.
  
  

• 
  
  
• Collaborate with teammates to support branch goals, participate in daily huddles, and contribute to a positive and inclusive environment.
  
  
• Represent Nicolet in community events and build relationships that strengthen pipeline development and brand presence.
  
  
• Provide informal coaching and support for newer employees, especially on lending fundamentals.
  
  

• 
  
  
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
  
  
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  
  
• Performs all other duties as assigned.
  
  

• 
  
  
• High school diploma or equivalent required; additional education in business or finance preferred.
  
  
• Minimum 2-3 years of banking experience, including personal banking or advanced teller responsibilities.
  
  
• Prior experience in consumer lending or foundational credit analysis strongly preferred.
  
  
• Demonstrated ability to meet sales, service, and referral goals.
  
  

• 
  
  
• Medical, Dental, Vision, & Life Insurance
  
  
• 401(k) with a company match
  
  
• PT0 & 11 1/2 Paid Holidays
  
  

Darwin Research Group is seeking an operations-minded, people-focused Research Manager to lead our research team and ensure efficient, high-quality production of our flagship product: a library of syndicated profiles analyzing the most important hospital systems, cancer treatment centers, and physician groups in the United States, as well as other company research offerings.

In this role, you will report to the Research Director. You will be the operational anchor, working with substantial independence to manage people, optimize workflows, maintain standards, and continuously improve how Darwin’s products are produced.

This is a hands-on leadership role for someone who thrives at the intersection of people management, production excellence, and content quality. You do not need to arrive as a health care expert. Yet, you must bring the intellectual curiosity, motivation, and learning aptitude required to thrive in a start-up environment, establish product knowledge and credibility quickly, and build deeper expertise over time.The position is located in our Scottsdale office.

Key Responsibilities

Team Leadership & Supervision

• Mentor and manage a team of 10-12 early-career researchers responsible for producing the company’s primary product and other research offerings
• Handle day-to-day personnel tasks, conduct performance reviews, deliver coaching sessions, and lead career development planning for the team
• Identify, develop, and promote growth of high-potential team members toward advanced research analyst and consultant roles
• Lead hiring, onboarding, and training of new research team members
• Foster a culture of accountability, integrity, quality, and continuous development

Production & Operations Management

• Own the end-to-end workflow and deadlines for research product production
• Balance workloads across the team, optimizing for capacity, skill development, and deadlines
• Work closely with the Operations team, the owner of our internal systems, research applications, and client delivery processes, to ensure production and workflow changes are properly reflected in systems
• Track throughput and quality, identify and resolve bottlenecks, and make resource allocation/staffing recommendations to the Director
• Drive the general research interview process that provides valuable insights for the syndicated profiles and other Darwin product offerings

Content Quality & Subject Mastery

• Develop deep knowledge of our profile and research report content, research methodologies, and quality standards
• Review work for completeness, consistency, and proper response to editorial feedback
• Ensure interview insights are accurately incorporated into each report; maintain high standards for interview analysis, annotation, and incorporation into research reports
• Maintain awareness of relevant healthcare industry trends to build credibility as a leader who can provide meaningful content, analytical feedback, and report offering recommendations
• Collaborate with editorial staff and peer reviewers on language, style, and layout decisions

Strategic Support & Product Input

• Over time, grow to support the Director’s strategy, client, and commercialization efforts
• Bring a “product manager” mindset to Darwin report offerings: what do our clients need, what’s working, what’s not, what needs to change?
• Identify holes, gaps, or opportunities to improve product offerings
• Support custom research projects and client engagements when appropriate (especially after year one)

What Success Looks Like

• Product production is smooth and consistent, with met deadlines and top-quality output
• Assigned researchers understand expectations, grow in capability over time, and see a career development path
• Career paths and workflows are clear, efficient, and proactively managed
• The Research Director spends more time on strategic work, not supervising daily production operations
• You quickly become a credible voice in discussions about improving research and product content and offerings, quality, and structure

Qualifications

Required

• 5–8 years of professional experience, including at least 2 years in a formal team leadership, operations, or project management role
• Proven track record in managing workflows, prioritizing competing demands, and optimizing team productivity in a fast-paced environment
• Demonstrated ability to mentor early-career professionals, deliver constructive performance feedback, and design clear career progression paths
• Strong organizational skills, exceptional attention to detail, and the ability to make sound, independent decisions
• Ability to rapidly understand new industries, concepts, and research methodologies
• Excellent written and verbal communication skills with the high emotional intelligence needed to navigate a growing startup environment
• Experience in healthcare and/or life sciences (deep expertise not required)
• Comfort with ambiguity, shifting priorities, and evolving product requirements

Strongly Preferred

• Direct experience in research operations, publishing, or content creation
• Experience with standardized content products, syndicated reports, or recurring publication cycles
• Experience working in a start-up environment
• Track record of significant, large-scale process improvement
• Bachelor’s degree in business, communications, social sciences, or related field

Who Thrives in This Role

You're energized by making things run smoothly. You like building systems, solving workflow puzzles, and creating order out of chaos. You're equally comfortable having a coaching conversation with a struggling team member or building a capacity planning spreadsheet. You can credibly assess the quality of work even in areas where you're not the official expert. You prefer to solve problems yourself rather than escalate everything up the chain- but you know when to involve your boss. You enjoy coaching and managing a team and working in an evolving environment.

This opportunity is with a large telecommunications and infrastructure provider supporting major broadband network expansion projects. The role focuses on managing construction-related initiatives that support fiber and coax network builds. As a Construction Project Manager, you will coordinate across planning, permitting, engineering, and field construction teams to ensure projects move from design to activation efficiently.

This role is ideal for a highly organized Project Manager who thrives in complex environments with many moving parts. You will act as the operational “glue” between departments—connecting pre-construction planning, permitting, and field construction teams while managing multiple large-scale projects simultaneously. If you enjoy driving accountability, managing risk, and keeping large infrastructure projects on track, this role offers the opportunity to work on high-impact broadband expansion initiatives while gaining deeper exposure to telecom construction and headend engineering operations.

Required Skills & Experience

• Strong project management experience overseeing large or complex projects
• Ability to manage multiple projects simultaneously (typically 6–8 large programs)
• Experience tracking milestones, timelines, and project deliverables
• Strong reporting and documentation skills
• Advanced organization and time management skills
• Strong verbal and written communication abilities
• Experience facilitating cross-functional project meetings and stakeholder updates
• Ability to manage project risk, resources, and schedule changes
• Proficiency with spreadsheets and reporting tools (including VLOOKUP and data comparison tools)
• Ability to manage large volumes of project tasks and data

Desired Skills & Experience

• Construction project management experience (fiber, telecom, or coax infrastructure preferred)
• Experience coordinating construction, permitting, and engineering teams
• Financial tracking or budget management experience
• Experience with project tracking platforms
• Data analytics or reporting experience
• Experience managing multi-million-dollar projects
• Exposure to telecom headend or network engineering environments

What You Will Be Doing

Tech Breakdown

• 50% Project Management & Coordination
• 30% Reporting, Data Tracking & Program Oversight
• 20% Cross-Functional Communication & Vendor Coordination

Daily Responsibilities

• 40% Project Management and milestone tracking across multiple programs
• 30% Reporting, project tracking, and maintaining data integrity across databases
• 20% Stakeholder coordination with planning, permitting, engineering, and construction teams
• 10% Site walkouts, vendor coordination, and field collaboration

Key Responsibilities

• Support OSP design and engineering teams by tracking production, milestones, and project status
• Manage 6–8 large infrastructure projects simultaneously from planning through activation
• Maintain detailed project plans, milestone schedules, and action item registers
• Facilitate weekly cross-functional project meetings for construction progress and activations
• Coordinate activities between planning, permitting, construction, and engineering teams
• Track project budgets, risks, and schedule changes using formal project management processes
• Maintain data integrity across multiple databases and reporting systems
• Perform data mining and generate visual reports for leadership and stakeholders
• Manage vendor coordination and ensure support resources are aligned with project timelines
• Conduct site walkouts with contractors, business partners, and municipal stakeholders
• Continuously learn internal systems, reporting tools, and project workflows while recommending improvements