Dispatch Goods Jobs in Usa

Safely operates a heavy-duty truck to perform assigned duties on designated routes.

Essential Duties and Responsibilities:

• Operates vehicle in accordance with Occupational and Safety Health Act (OSHA) and Department of Transportation (DOT) requirements as well as all local, state and federal requirements and Company expectations for the Fleet; maintains a clean and safe vehicle.
• Performs pre- and post-trip inspections of assigned vehicle using standard DVIR (Driver Vehicle Inspection Report); notes all issues on DVIR form for corrective review/repair.
• Immediately reports any unsafe situations or service calls to Route Manager or Dispatch before attempting service.
• Participates and cooperates in all scheduled training, briefings, and meetings as required by Route Manager.
• Works closely with Route Managers to improve route efficiencies and identify problem or unsafe accounts.
• Performs all duties as scheduled by Route Manager or Dispatch, assisting other company drivers as directed.
• Notifies Route Manager of any incidents, accidents, injures, or property damage.
• Notifies Dispatch or Route Manager of issues as prescribed by Service Machine protocol, including blocked containers, potential missed pick-ups or problems that arise on the route.
• Communicates customer requests or issues to Dispatch or Route Manager.
• Completely dumps all containers and leaves the customer's location clean and free of debris.
• Completes and submits customer tickets when excess yardage must be removed.
• Positions containers on the customer's property in a manner that ensures lids are properly replaced, containers are set in an upright position, and containers do not block driveway entrances or traffic.
• Follows route assignments throughout the day and completes all documentation when checking-in at the end of the route.

Qualifications:

• 1 year operating a vehicle requiring a CDL or
• 1 year equivalent military driving within the last 7 years and
• Able to read, write, and speak English well enough to interact with the public, understand traffic signs, respond to official questions, and complete records or reports and
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• (CDL)-Class B Commercial Drivers License B (CDL) Upon Hire and
• The CDL is a requirement, therefore, an applicant must be 21 years of age
• Able to read, write, and speak English well enough to interact with the public, understand traffic signs, respond to official questions, and complete records or reports.

Preferred Qualifications:

• High School Diploma or GED (accredited)

Physical Requirements:

• Standing
• Walking
• Lifting
• Pushing
• Pulling
• Crouching
• Reaching
• Handling
• Sitting
• Talking
• Hearing

Benefits:

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Now Contracting Owner-Operators Nationwide

We are actively contracting motivated Owner-Operator drivers with their own authority to run consistent freight across multiple trailer types. Our dispatch team brings 30+ years of real-world transportation and logistics experience across local, regional, and over-the-road operations.

Trailer Types We Dispatch:

• Dry Van
• Reefer
• Flatbed
• Step Deck
• RGN / Lowboy
• Car Haul
• Oilfield & Specialized
• Marine & Heavy Haul

Requirements:

• Active MC Authority (preferred)
• Valid insurance
• CDL-A
• Owner-operated truck
• Ready to run and communicate professionally

If you do not yet have your own MC Authority, you may still apply for placement with approved carrier partners.

Compensation:

• Pay is based on trailer type and freight lane
• Weekly settlements
• Trailer options available for qualified drivers

What We Provide:

• Dedicated, experienced dispatch support
• Consistent load sourcing
• Rate negotiation and market guidance
• Compliance coordination
• Two-dispatcher team support

This is a long-term independent contractor opportunity for Owner-Operators seeking professional dispatch representation and consistent freight.

Apply today to schedule a direct qualification call. Serious professionals only.

Pay Range: $22/hr

Shift: Monday-Friday 4a-4p

What is the value of a WM job? The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family.

We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work.

We Are Committed to Growth: Annual Education Assistance Benefit available for team members.

We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!

Who are we? #WeAreWM

Ready to roll with us? Click Apply to join the WM (formerly Waste Management) team today.

Drivers operate heavy-duty trucks with front, side, or rear-end load lift attachments dependent on the line of business they're operating in and the type of truck they're operating. Drivers will transport the material to a disposal, transfer or recycle facility when trucks reach legal load capacity. Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times require drivers to maneuver wheeled containers to a pick-up stage area. Commercial Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Highly skilled backing maneuvers are essential to successfully perform this job. Residential Drivers are responsible for the collection of residential household waste or recyclable material and must safely maneuver vehicles in residential environments. Residential Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Roll-off Drivers are responsible for preparing, loading, and transporting large mobile open-top and compactor containers from customer locations. Roll-off Drivers will navigate driveways, alleyways, lots, and high-traffic roadways and may operate in tight overhead environments while on industrial routes. Highly skilled backing maneuvers are essential, to successfully perform this job.

• Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.
• Performs pre and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report).
• Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
• Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Route Manager.
• Works closely with Operations Manager to improve route efficiencies and identify best practices.
• Notifies Operations Manager of any incidents, accidents, injuries, or property damage.
• Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards.
• Communicates customer requests to Operations Manager or Dispatch.
• Completely dumps all receptacles and leaves the customer's location clean and free of debris.
• Follows route assignments as directed and completes end-of-day documentation and check-out process.
• Performs all duties as scheduled by Operations Manager or Dispatch and assists other drivers as directed to meet customer needs.

A. Required Qualifications

• 1 year operating a vehicle requiring a CDL
• 1 year equivalent military driving within the last 7 years
• must be at least 18 years of age
• legally eligible to work in the country where the position is located
• (CDL)-Class A Commercial Driver License (CDL) Class A, with an air-brake endorsement.
• (CDL)-Class B Commercial Driver License (CDL) Class B, with an air-brake endorsement.

B. Preferred Qualifications

• High School Diploma or GED (accredited)

• Standing
• Walking
• Lifting
• Pushing
• Pulling
• Crouching
• Reaching
• Handling
• Sitting
• Talking
• Hearing

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Priority Waste, headquartered in Clinton Township, Michigan, provides waste hauling services. The company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. The Company operates out of several facilities, including two transfer stations. Priority Waste maintains a diversified platform providing service to both municipal solid-waste, construction and demolition customers. Through our yellow fleet of residential, roll off, and front load trucks and containers, Priority Waste makes the customer experience our #1 priority.

Duties include but are not limited to:

• Performs pre and post trip inspections of truck
• Operates truck in accordance with OSHA and DOT requirements as well as all local, municipal, state, and federal laws
• Mounts and dismounts a heavy-duty truck many times each day
• Completes assigned residential route daily, leaving the customers location free of debris
• Professionally communicates with customers as needed
• Notifies Route Manager/Dispatch of any accidents, injuries, property damage, or any other incidents
• Notifies Route Manager/Dispatch of any service interruptions such as closed lots, blocked containers, safety hazards etc
• Identifies and reports all containers in need of repair/replacement
• Attends training programs, briefings, and meetings as required
• Communicates customer requests to Route Manager/Dispatch
• Immediately communicates mechanical problems to Mechanic and Supervisor
• Maintains cleanliness of vehicle
• Maintains professional appearance

The successful candidate profile includes:

• Must possess a valid Class A or Class B CDL
• 1-year experience operating a front end load truck preferred
• 1-year experience in solid waste industry preferred
• High school diploma or GED preferred
• Must be able to pass criminal background check, physical and DOT drug screen
• Must have safe driving record, including no avoidable accidents in the past five years
• Must have ability to communicate professionally with customers, dispatch and internal customer service
• Must be able to sit, kneel, crouch, stoop, crawl, balance, hear, talk and smell
• Must be able to lift up to 75 pounds
• May be required to work in emergency situations
• Must be able to work 5 am to 5 pm

At Priority Waste, there are fundamental qualities that we look for in all our employees:

• People who excel in a collaborative environment (team players)
• A willingness to do whatever the situation calls for
• An excitement to be part of a growing organization
• A genuine understanding that the quality of your work has a direct impact on the companys success

Job Title: Paramedic - CCT
Department: EMS
Location: St Lawrence
Hours Per Week: 40
Schedule: variable
 

SUMMARY:

  The Certified Critical Care Paramedic is a specialized paramedic who will provide advanced emergency medical care and transport for critically ill or injured patients. They respond to calls from dispatch and assess patients, administer life-saving interventions, and transport patients to medical facilities.

RESPONSIBILITIES:

• Responds to emergency calls, assess patients’ conditions, and determine appropriate medical interventions, coordinating with dispatch as necessary.

• Safely transport patients to medical facilities, monitoring their condition and providing necessary care during transit

• Provide advanced life support (ALS), including advanced airway management, intravenous therapy initiation and ongoing monitoring, defibrillation, and drug administration via any route.

• Communicate with emergency dispatchers, firefighters, law enforcement, and healthcare professionals.

• Maintain accurate and detailed patient care reports, documenting assessments, treatments, and patient responses.

• Ensure the cleanliness and readiness of emergency vehicles and medical equipment.

• Educate and reassure patients and their families in crisis situations.

• Adhere to legal, ethical, and safety protocols.

• Interpret oral, written and diagnostic form instructions, including calculating weight and volume ratios.

• Lift and move patients, often in challenging environments, such as extreme terrain or temperatures.

• Participate in continuous education to stay current with medical protocols and enhance skills.

• Ability to maintaining composure and professionalism in high-pressure situations.

Working Conditions and Physical Requirements (Expanded):

• Work in a variety of uncontrolled and potentially hazardous environments (indoor/outdoor, inclement weather, confined spaces).

• Maintain physical readiness to assist in lifting/moving patients using stretchers (up to 250 lbs with partner assist), medical equipment, and gear.

• Walk, kneel, crawl, and climb over uneven terrain or in emergency conditions.

• Transport essential medical equipment (e.g., EKG monitor, ALS/med bags) without assistance.

• Remain calm and focused in high-stress, emotionally charged situations.

REQUIRED QUALIFICATIONS:

• Current NYS Licensed Paramedic

• BLS, ACLS, and PALS - if not AHA, must obtain AHA BLS within 3 months of hire

• CCEMT-P, or CCT-P or FP-C

• Valid Driver’s license

PREFERRED QUALIFICATIONS:

• 3 years' verifiable experience in 911 and inter-facility transport

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

CITY:

POSTAL CODE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

By applying, you consent to your information being transmitted to the Employer by SonicJobs.
See Rochester Regional Health Terms & Conditions at job-seeker-terms-of-use and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Job Title: Paramedic
Department: EMS
Location: St. Lawrence
Hours Per Week: per diem
Schedule: variable
 

SUMMARY:

  The Paramedic is a frontline healthcare professionals who will provide emergency medical care in pre-hospital settings. They respond to calls from dispatch and assess patients, administer life-saving interventions, and transport patients to medical facilities.

RESPONSIBILITIES:

• Responds to emergency calls, assess patients’ conditions, and determine appropriate medical interventions, coordinating with dispatch as necessary.

• Safely transport patients to medical facilities, monitoring their condition and providing necessary care during transit

• Provide advanced life support (ALS), including airway management, intravenous therapy, defibrillation, and drug administration.

• Communicate with emergency dispatchers, firefighters, law enforcement, and healthcare professionals.

• Maintain accurate and detailed patient care reports, documenting assessments, treatments, and patient responses.

• Ensure the cleanliness and readiness of emergency vehicles and medical equipment.

• Educate and reassure patients and their families in crisis situations.

• Adhere to legal, ethical, and safety protocols.

• Interpret oral, written and diagnostic form instructions, including calculating weight and volume ratios.

• Lift and move patients, often in challenging environments, such as extreme terrain or temperatures.

• Participate in continuous education to stay current with medical protocols and enhance skills.

• Ability to maintaining composure and professionalism in high-pressure situations.

Working Conditions and Physical Requirements (Expanded):

• Work in a variety of uncontrolled and potentially hazardous environments (indoor/outdoor, inclement weather, confined spaces).

• Maintain physical readiness to assist in lifting/moving patients using stretchers (up to 250 lbs with partner assist), medical equipment, and gear.

• Walk, kneel, crawl, and climb over uneven terrain or in emergency conditions.

• Transport essential medical equipment (e.g., EKG monitor, ALS/med bags) without assistance.

• Remain calm and focused in high-stress, emotionally charged situations.

REQUIRED QUALIFICATIONS:

• Current NYS Licensed Paramedic

• BLS, ACLS, and PALS - if not AHA, must obtain AHA credentials within 3 months of hire

• Valid Driver’s license

PREFERRED QUALIFICATIONS:

• 3 years' experience in 911 and inter-facility transport

• Experience with critical care transports

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

CITY:

POSTAL CODE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

By applying, you consent to your information being transmitted to the Employer by SonicJobs.
See Rochester Regional Health Terms & Conditions at job-seeker-terms-of-use and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative Members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, Di Bruno Bros.®, Morton Williams® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay ahead of the competition, Wakefern’s co-operative Members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

About You

Summary

As a member of the Transportation Safety Department, you will be responsible for monitoring and managing compliance, safety, accountability (CSA) performance and ensuring all corrective actions are taken as a result of roadside inspections. Overseeing accident investigations, along with documenting investigation findings. Initiating and maintaining all U.S. Department of Transportation (DOT) mandated paperwork for the fleet. Driver hiring and maintaining qualification files in accordance with FMCSA guidelines. Conducting driver safety meetings. Interacting with Dispatch, Fleet Maintenance and Risk Management. Monitoring hours of service (HOS) compliance and provide refresher training as needed.

Essential Functions

The core functions of this position include, but are not limited to, the following:

• Initiate and maintain all U.S. Department of Transportation mandated paperwork to include; driver qualification file, annual review, DOT physical, Commercial Driver License.
• Monitor and manage driver safety performance such as HOS compliance, DriveCam review and coaching, CSA compliance and ensure all corrective action is taken as a result of roadside inspections.
• Accident investigation, documentation and participate in determining the ruling of preventable or non-preventable, post-accident counselling, refresher training.
• Driver retention and new hire. Verify qualification in accordance with our driver hiring guidelines. Initiate and process all new hire paperwork, to include the Department of Transportation’s PSP (Pre-Employment Screening Program), Clearing House validation and maintain driver files.
• Ensure regulatory compliance by actively monitoring driver's license status, medical certificates and ensure DOT random drug testing quota is met.
• Ensure all equipment meets regulatory requirements (registration, annual inspection, insurance and internal record keeping).
• Interact with dispatch personnel to ensure drivers are always in compliance with all regulations.
• Interact with Fleet Maintenance regarding vehicle inspections, equipment compliance, and damages.
• Interact with stores regarding any safety issues involving our drivers, equipment, or store property. Remedy such issues.
• Research motorist complaints, interact with the motorist to provide a timely response, present and confront the driver with the complaint.
• Research and interact with Fleet Maintenance and Accounting regarding damage to our equipment caused by third party motor carriers or vendors.

Qualifications

• Bachelor’s degree in business management, economics, finance or marketing. Certifications in Supply Chain Management, OSHA, Safety and Compliance; a plus.
• Minimum of 5 to 7 years of supervisory experience in Transportation Safety & Compliance
• Working knowledge of FMCSA Rules and Regulations, CSA and HOS
• Working knowledge of Accident Investigation & Reconstruction
• CSP certification preferred
• Substance Abuse Training Certification
• Detail oriented multi-tasker with a demonstrated ability to meet deadlines and transportation compliance regulations.
• Advanced personal computer skills including Word, Excel, Power Point, and Outlook.
• Effective communication skills to include both verbal and written communication. Ability to present to varied audiences, such as executive leadership or Members. Shares information and knowledge in support of the team and organization’s success.
• Good organizational and time management skills.

Working Conditions & Physical Demands

• Ability to balance prolonged periods of sitting at a desk and standing at a counter while working on a computer
• Ability to move efficiently between inbound and outbound work stations
• Ability to travel to various transportation terminal locations for site visits
• Ability to do yard walks and perform hands on equipment inspections
• Flexibility with regard to working hours, shift rotations, work locations, weekends, overtime, and holidays in a 24/7 Sunday thru Saturday operation. Split work week is required (Any 5 out of 7) and days off will be based on business need and may not include traditional Saturday/Sunday off days.

Leadership Competencies

• Think Strategically: Create a compelling vision, develop a strategy and empower others to achieve it
• Influence Others: The ability to effectively collaborate, inspire, persuade and align others
• Drive Change: Create the vision and drive the momentum for change
• Talent Planning: Build organizational and associate capability to achieve business goals
• Take Accountability: Drive a culture of ownership throughout the organization
• Inclusive Leadership: Role model inclusive leadership to leverage diversity

Core Competencies

• Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
• Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships.
• Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
• Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
• Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
• Drive for Results: Supports divisional and strategic objectives through achievement of work goals.

Company Perks

• Vibrant Food Centric Culture
• Comprehensive medical, dental and vision package
• Competitive Salary and Paid Time Off
• Fitness Reimbursement and Well-Being Program
• Corporate Training and Development University
• Collaborative team environment
• Paid Parental Leave
• 401K
• Matching Gifts and Community Volunteer Involvement

Compensation and Benefits:

The salary range for this position is $69,004 to $90,324. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.

Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

Position Title: Customer Service Representative

Reports To: Supervisor, Customer Service

Status: Full-time, Regular position

Category: Customer Service/Support

Location Name: CroppMetcalfe - Fairfax (Service Experts)

Location Address: 8421 Hilltop Rd, Fairfax, VA 22031

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Key Responsibilities:

• Answers incoming phone calls from customers and assists call or routes call to appropriate person
• Maintains good customer relations and ensures that all calls meet Service Experts’ standards
• Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
• Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Maintains customer records by updating account information
• Accurately dispositions calls in call monitoring software
• Adheres to CPI compliance regulations when taking payments over the phone
• Updates capacity planner whenever calls or booked, rescheduled or cancelled
• Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
• Communicates with customers on the status of service calls
• Assists with dispatching as needed
• Continually maintains working knowledge of all company products, services, and promotions
• Working with dispatch to improve accuracy in scheduling and speed of response
• Reliable attendance and on-time job performance
• Performs similar/other duties as needed or assigned

Qualifications:

• High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
• Experience or training the use of computers and related systems in an administrative office environment
• Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
• Excellent customer-service, communication, and interpersonal skills
• Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
• Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
• Ability to work effectively in both a team and an independent environment
• Ability to make decisions based on established guidelines and procedures
• Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
• Effective organizational and time-management skills. Must be able to prioritize work based on service demands
• An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

The Operational Intelligence Center (OIC) is a sophisticated command center dedicated to providing exceptional customer service to retail centers across North America. As an OIC Communications Specialist, you will be responsible for delivering top-notch customer service through telephone interactions with customers and tenants, supporting security operations via radio communications, and monitoring video surveillance systems. This role requires outstanding computer skills, the ability to master multiple applications, and a commitment to delivering excellent customer service in every interaction.

Primary Responsibilities:

• Answer, evaluate, and prioritize incoming telephone and radio calls.
• Communicate effectively with callers to gather complete information and determine the appropriate level of service, including dispatching police, fire, medical, security, or property management.
• Collaborate with on-site security personnel to resolve incidents.
• Provide pre-arrival emergency or medical instructions to law enforcement or fire personnel.
• Escalate and coordinate incidents with the OIC Supervisor.
• Interpret site maps, and computer-aided design maps.
• Familiarize yourself with the layout and current threats and challenges of multiple retail centers.
• Maintain confidentiality of policies, procedures, emergency response information, and administrative materials.
• Master several computer applications for data logging, information navigation, and customer support.
• Understand and follow emergency and evacuation procedures for assigned retail centers.
• Identify and respond effectively to suspicious criminal activity.
• Operate and monitor surveillance cameras and programs, ensuring all equipment functions properly.
• Support record management and data collection efforts, including video documentation and investigation assistance.

Basic Qualifications:

• High school diploma or equivalent.
• Minimum of two (2) years of experience in a public or private safety organization or dispatching and or call center/customer service experience.
• At least two (2) years of experience in a video surveillance environment or equivalent training/experience.

Preferred Qualifications:

• College degree in Criminal Justice.
• Emergency telecommunicator certificate- if you do not have your ETC, we provide the opportunity to earn your certificate.

Knowledge and Skills Required:

• Demonstrated initiative and ability to handle multiple assignments and meet deadlines.
• Highly organized and self-motivated to work independently and as part of a team.
• Proficient in Microsoft Office Word and Excel.
• Capable of performing regular equipment checks and reporting failures.
• Ability to operate technical monitoring equipment and manage information security programs.
• Professional demeanor, good judgment, and discretion.
• Ability to work overtime and specified shifts in a command center environment.
• Excellent verbal and written communication skills.
• Typing proficiency of at least 40 words per minute.
• Must be able to multitask in between multiple software programs.
• Ability to complete pre-employment assessments, pass the Emergency Telecommunication Course, background check, drug and alcohol screening, and new hire training program.

Physical Requirements and Environment:

• Office environment with limited physical effort, including some standing, bending, light lifting, and stretching.
• Must submit to drug screening as permissible by law.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Availability to work third shift. 12am-8am