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Senior Technical Support Analyst
Salary not disclosed
Cincinnati, OH 3 days ago

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support


JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

  • Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
  • Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
  • Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
  • Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
  • Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

  • Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
  • Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
  • Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
  • Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
  • Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
  • Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

  • Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
  • Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

  • Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
  • Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
  • Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

  • Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
  • Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

  • Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
  • Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
  • Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

  • Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
  • Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

  • Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
  • Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
  • Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

  • Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
  • Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

  • Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

  • 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
  • Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
  • Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

  • Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
  • Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
  • Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
  • Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
  • Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
  • Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
  • Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
  • Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
  • Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

  • Apple Device Support/Deployment certifications.
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
  • VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

  • Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
  • May require limited travel for deployments, vendor meetings, or training.
Not Specified
Director of Sales
Salary not disclosed
Nashville, TN 2 days ago

Title: Director of Sales & Agent Development — Agent Performance (1099) & Inside Sales (W-2)

Location: Middle Tennessee (Nashville / Hendersonville area) — On-site


Our client — a nationally ranked residential real estate brokerage — is growing and looking for a Director of Sales & Agent Development to join their team.


They are the #1 team in their MLS for both dollar volume and transaction count in Middle Tennessee and rank in the top 1% of real estate teams nationwide. This is an opportunity to step into a high-performance environment where strong leadership directly supports agent success, sales growth, and continued market dominance.


Who We’re Looking For:


We’re seeking a hands-on sales leader focused on two key outcomes:

• Elevating agent performance through coaching, accountability, and skill development

• Leading inside sales (ISA/SDR-style) to improve speed-to-lead, appointment-setting, and conversion


This is not a “run meetings and track numbers” role. It’s a performance leadership position for someone who can coach, set standards, build structure, and raise conversion — all while maintaining a healthy, high-accountability culture.


What You’ll Do:


Agent Leadership & Development

  • Guide onboarding and ramp plans for new agents with clear 30/60/90-day expectations
  • Lead weekly coaching and roleplay sessions focused on scripts, objections, and client conversations
  • Provide targeted 1:1 coaching and pipeline reviews
  • Establish and reinforce standards for lead handling, follow-up, and CRM discipline


Inside Sales / ISA Leadership

  • Lead the ISA team to improve speed-to-lead and appointment-setting outcomes
  • Coach call quality using scripts, recordings, and feedback
  • Strengthen follow-up processes and lead coverage
  • Improve handoffs from ISA to agent to maximize appointment quality


Sales Performance & Reporting

  • Track funnel performance from lead → appointment → close
  • Provide weekly visibility into activity and priorities
  • Identify bottlenecks and implement improvements that lift results


What Success Looks Like

  • Faster response times and stronger follow-up consistency
  • More qualified appointments set and held
  • Improved conversion throughout the sales funnel
  • Agents ramp faster and perform with clear expectations
  • Clean reporting and consistent visibility into performance


What You Bring

  • 5+ years in sales leadership (real estate preferred; high-velocity sales also relevant)
  • Proven ability to coach performance and hold accountability
  • Strong operational discipline and follow-through
  • Clear communication and leadership presence
  • A builder mindset — focused on improving systems, not just motivation


Compensation & Benefits

• Competitive base salary + performance bonus

• Health, dental, and vision insurance

• Professional development opportunities

• Supportive, collaborative team culture

Not Specified
General Labor (ID #459448)
Salary not disclosed
Buena park, CA 3 days ago
Warehouse Associate Packing and Picking

We are looking for a reliable and detail-oriented Warehouse Associate with experience in picking and packing to join our dynamic team. The ideal candidate will be responsible for efficiently picking orders from inventory and accurately packing them for shipment. This position requires a strong attention to detail, the ability to work in a fast-paced environment, and experience in maintaining high standards of organization and efficiency within the warehouse.

Key Responsibilities:

  • Accurately pick items from inventory based on customer orders using handheld scanners or pick lists.
  • Safely and efficiently pack picked items into boxes or containers, ensuring items are secure and protected during transit.
  • Inspect products for any defects or damage before packing and report any issues to the supervisor.
  • Ensure that all orders are processed and packed according to company standards and customer specifications.
  • Label packages correctly with shipping information, tracking numbers, and any other required documentation.
  • Organize and maintain inventory by restocking shelves and keeping the warehouse clean and orderly.
  • Assist in loading and unloading shipments as required.
  • Ensure accuracy and timeliness in order fulfillment, meeting or exceeding performance targets.
  • Assist with inventory control and perform cycle counts as necessary to maintain stock accuracy.
  • Follow all safety guidelines and best practices to maintain a safe working environment.

Qualifications:

  • High school diploma or equivalent required.
  • Proven experience in warehouse picking and packing, preferably in a fast-paced environment.
  • Ability to work efficiently and accurately under minimal supervision.
  • Strong attention to detail and organizational skills.
  • Ability to lift and move heavy items (up to 50 lbs or as required).
  • Comfortable using warehouse equipment such as pallet jacks, forklifts (if certified), and scanning devices.
  • Good communication skills and the ability to work well in a team environment.
  • Basic math skills and the ability to follow instructions and procedures.
  • Ability to adapt to changing priorities and meet tight deadlines.

Working Conditions:

  • Full-time position.
  • Overtime and weekend work may be required based on demand.
  • Physical environment: work is performed in a warehouse with varying temperatures.
Not Specified
Warehouse Associate
Salary not disclosed
Benton, IL 2 days ago
Royal Brass and Hose

Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise, and service excellence empower customer success.

We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.

Job Purpose

Warehouse associate performs general warehouse duties such as but not limited to, working with heavy equipment like forklifts and pallet jacks to move freight. The warehouse worker completes paperwork, ensures tasks are completed safely with highest quality and on time. and must make decisions regarding the transfer of incoming and outgoing inventory.

Warehouse associate works as a team to complete tasks safely with highest quality and on-time to our customers. They must be able to lift and carry heavy objects, and work in hot or cold weather. A warehouse worker should be alert, ambitious, hard-working, detail-oriented, and able to follow instructions while working as a team.

Essential Job Functions

Order puller - Include but not limited to, pulling customer order, warehouse stock order, various kits, complete discrepancy sheets.

Shipping - Include but not limited to, packing boxes, shipping labels and documents for UPS, FedEx, and motor freight.

Receiving - Receive and verify shipments from vendors via UPS, FedEx, and Motor freight. Put stock in appropriate locations. Receive and sign for shipments.

Quality Control - Through visual inspection verifies accuracy of every order before shipping.

Dispatch - Dispatch orders to include correct quantity, freight costs, tracking numbers, weight of packages.

Inventory/Control/Cycle Counting - Include but not limited to counting, measuring, recording as a team with other warehouse associates.

Hose Assembly: Includes but not limited to assembling and crimping hose and fittings in small and large quantities for customer orders.

Kitting: Includes but not limited to packaging various components to customer specification.

Front Counter: Includes but not limited to receiving customer inquiries at the front counter and working as a team identify correct replacement. This may require fabrication of hose, fittings, and other components.

Year-end inventory - Include but not limited to counting, measuring, recording as a team with other warehouse associates.

Other Job Duties as Assigned: Include but not limited to housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.

Qualifications

Ability to work independently and safely.

Warehouse work experience a plus.

High school diploma or GED equivalent.

Certified Forklift Driver a plus.

Knowledge of industry safety standards.

Ability to work in a fast-paced environment for long periods.

Great team spirit.

Excellent attention to detail.

Able to work alone and self-motivated.

Good math skills.

Basic keyboard knowledge.

Valid driver's license.

Drug free.

Working Conditions

Minimal climate-controlled environment.

Physical Requirements

Below waist lift 70lbs.

Above waist lift 50lbs.

Push 100lbs force.

Pull 100lbs force.

Overhead reach occasionally.

Stooping/Work bent over occasionally.

Climbing (Stairs, Ladder, Equipment Step-up) Occasionally.

Repetitive hand movements- stapling, using tape gun, grabbing bags, typing.

Constant Standing Position.

Not Specified
Material Handler
🏢 DHL
Salary not disclosed
Vancouver, WA 3 days ago


****Job Description
**: As a Material Handler at DHL, you will be responsible for moving and handling materials and products within the warehouse.

This includes loading and unloading materials from delivery vehicles, operating forklifts and other machinery, and ensuring that all materials are stored correctly and efficiently.

You will be responsible for tracking inventory, keeping accurate records, and ensuring that materials are readily available for shipping and production processes.

The role requires a strong understanding of warehouse operations, attention to detail, and the ability to work independently or as part of a team.

Not Specified
Loader Unloader
🏢 DHL
Salary not disclosed
Chehalis, WA 3 days ago


**Job Description
**: As a Loader/Unloader at DHL, your primary responsibility will be the efficient and safe loading and unloading of packages and freight from trucks and delivery vehicles.

This role is physically demanding, requiring you to handle packages of various sizes and weights.

You will be expected to work quickly and accurately, ensuring that packages are loaded according to the correct destinations and that they are not damaged during the loading or unloading process.

This position requires strong attention to detail, physical stamina, and the ability to work in a fast-paced environment.

Not Specified
Warehouse Worker
🏢 DHL
Salary not disclosed
Midlothian, VA 3 days ago


****Job Description
**: As a Warehouse Worker at DHL, you will perform a variety of tasks essential to the smooth operation of the warehouse.

Your responsibilities will include picking and packing orders, handling inventory, and maintaining a clean and organized workspace.

You will need to operate various types of machinery, including forklifts and pallet jacks, to move heavy items safely.

This role requires physical endurance, attention to detail, and the ability to work as part of a team in a fast-paced environment.

Ensuring that all safety protocols are followed is a critical aspect of this position.

Not Specified
Forklift Operator
🏢 DHL
Salary not disclosed
Providence, RI 3 days ago


**Job Description
**: The Forklift Operator at DHL is responsible for safely operating forklifts to move, load, and unload heavy items and pallets within the warehouse.

This role requires a strong understanding of warehouse operations, the ability to operate machinery safely, and a commitment to maintaining a clean and organized work environment.

Your duties will include transporting materials to and from storage areas, ensuring that items are stored safely and efficiently, and assisting with inventory management.

The ideal candidate will have experience operating forklifts, strong attention to detail, and the ability to work independently or as part of a team.

Not Specified
Sales Representative - Future Opportunities
Salary not disclosed
San francisco, CA 3 days ago
Retail Sales Team Opportunity At Sleep Number

Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide.

Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep.

We are building a pipeline of talented individuals for our Retail Sales Team at Sleep Number to support our future workforce needs. Our Sales Professionals are passionate about our products, have a knack in connecting with customers, and have an entrepreneurial sales driving spirit. If you consider yourself self-motivated, a knowledge seeker, and thrive in a team-oriented environment, we encourage you to apply!

While we may not have an immediate opening, by applying, your application will be reviewed and we'll reach out to you as future roles open that are aligned with your skills and interests. Please refrain from reaching out to our stores directly.

What To Expect
  • Deliver a world-class customer experience by identifying unique sleep needs and guiding customers to Sleep Number products.
  • Leverage an entrepreneurial spirit to grow sales through Sleep Number's proven sales process, engage in proactive customer outreach, follow up on warm leads, and execute outbound sales initiatives via phone, text, and email communications.
  • You can expect career growth opportunities through on-the-job training and development programs.
What You Bring To The Store
  • Exceptional presentation and interpersonal skills; ability to connect with diverse customers in a consultative environment.
  • Demonstrated ability to work independently with minimal supervision while effectively collaborating with a team to achieve shared goals and deliver results.
  • Ability to work a schedule reflecting the needs and patterns of store hours, including evenings and weekends (Friday-Sunday).
  • Minimum of a H.S. diploma or equivalent required.
Why You'll Love It
  • Guaranteed base pay, plus uncapped commissions, and monthly bonus incentives, driven by a pay-for-performance compensation plan that rewards your success through unlimited earning potential.
  • Gift of Sleep: receive a FREE Sleep Number bed

This posting is open to our store locations in:

  • California: Thousand Oaks, Canoga Park, Santa Monica, Oxnard, Santa Clara, Fremont, Gilroy, Daly City, Valencia, Monterey, San Jose, San Luis Obispo, Studio City
  • Hawaii: Kapolei, Kahului

Hourly Pay Range: $16.75 -$19.00

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a 401(k) Plan, paid time off, and much more.

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. We are committed to maintaining a safe and healthy work environment for all team members that are consistent with CDC guidelines, U.S. Department of Labor's Occupational Safety and Health Administration (OSHA), and state/local laws.

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.

Not Specified
Staff Attorney
Salary not disclosed
Albuquerque, NM 4 days ago

Organized Power In Numbers (OPIN) works at the intersection of worker power and modern digital and data-driven organizing to help our movements reach millions of people, invite them into movement, and level up campaigns that win for workers, their families, and their communities. We utilize online and offline base building and organizing strategies, comprehensive campaigns, strategic litigation and communications, and policy advocacy to win concrete demands that improve the conditions of workers’ lives and promote civic engagement at the local, state, and national levels. In addition to running our own campaigns, we act as a public utility to power the campaigns and outreach efforts of others, supporting partners with lead generation, campaign strategy, and the implementation of outreach and organizing.


OPIN is a national organization and travel is required for all employees including for remote and regional positions.

 

Our ideal Staff Attorney is a goal-driven, detail-oriented, problem solver who is committed to working collaboratively and respectfully with organizers and members to develop shared strategies that support worker power. They will ideally have experience representing low-wage immigrants in detention and deportation defense, and a willingness to learn new areas of law to support campaign and policy work. They will also be based in the Sunbelt, or willing to relocate, and demonstrate an ability to achieve results in a fast-paced and dynamic environment while balancing short- and long-term organizational and legal priorities. 


Title: Staff Attorney

Reports to: Legal Director

Key Relationships: Executive Director, Campaign Director, Campaign Managers, Field Organizers

Location: Hybrid Remote, based in a Sunbelt State, strong preference for candidates based in New Mexico, Arizona, Texas, or North Carolina

Compensation: $75,000-$80,000 annually, depending on experience


Essential Responsibilities

  • Represent a small volume of non-US citizens in deportation defense, or affirmative applications for immigration relief (case selection driven by organizing and campaign priorities) 
  • Provide remote and in-person immigration consultations and screenings to immigrant workers, tenants, and community members 
  • Assist with the organization and coordination of both in-person and remote legal clinics, including family preparedness clinics 
  • Develop and conduct know-your-rights trainings for immigrants, tenants, workers, and small business owners 
  • Conduct legal and policy research to support strategic campaign development
  • Serve as policy expert in support of organizing and advocacy to advance immigrant, worker, and tenant rights at the local, state, and federal level
  • Researching and staying abreast of developments in both employment/labor and immigration law
  • Represent workers and worker organizations in administrative complaints before federal labor agencies
  • Conduct legal and factual research to develop litigation and work with local and regional partners to develop strategic litigation as the need arises 
  • Draft Freedom of Information and Public Records Act requests and litigate inadequate responses
  • Provide technical assistance to community groups, organizers, and advocates
  • Develop and grow a network of government, private and legal aid legal resources to support workers throughout the Sunbelt, including: a) private attorneys,; b) pro bono attorneys; c) legal aid attorneys; and d) law school clinics
  • Maintain and strengthen collaborative working relationships with national, regional, and local advocacy organizations
  • Assist with mentorship of staff (depending on experience level), general administrative tasks, and grant reporting as appropriate


 Required Qualifications and Skills

  • J.D.  
  • Fluency in Spanish 
  • Admission to a state bar, preferable in New Mexico, Arizona, Texas, or North Carolina 
  • Experience representing individuals in removal proceedings and providing immigration consultations and case analysis to low income immigrants 
  • Strong research, writing, and oral communication skills
  • Ability to work independently and with a team
  • Strong commitment to racial, social, economic, and gender justice and ability to work with people from diverse backgrounds and cultures.
  • A Cover Letter is required for this position


This position is represented by Workers United and is covered under the terms and conditions of the applicable collective bargaining agreement.


Equal Opportunity Employer

OPIN recruits, hires, trains, transfers, and promotes qualified candidates on the basis of individual merit and without regard to race, color, religion, sex, pregnancy, sexual orientation, gender expression or identity, national or ethnic origin, age, disability, veteran status or any other basis prohibited by law.


Not Specified
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