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Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
Job Description
We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on:
- Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry).
- Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials.
- Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows.
- Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations.
This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments.
Duties and Responsibilities
- Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral).
- Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus).
- Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks.
- Deploy scalable ColBERTv2 architectures for semantic retrieval and classification.
- Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability.
- Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers.
- Implement best practices in model distillation, quantization, and optimization for deployment in production environments.
- Ensure compliance with enterprise-grade security, privacy standards, and data governance practices.
- Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback.
- Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources
Required Qualifications
- Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred.
- 5+ years of proven experience developing and deploying production-grade AI/ML systems.
- Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain.
- Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization.
- Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone).
- Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms.
- Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT).
- Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models.
Preferred Qualifications:
- Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field.
- Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI).
- Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD).
- Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX.
- Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance.
- Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders.
- Experience in regulated industries or environments requiring strict compliance and data governance standards.
We are seeking an experienced MuleSoft Developer to design, build, and maintain enterprise integrations and APIs. The ideal candidate will have hands on experience with Mule 4, DataWeave, and API led connectivity architecture. This role requires strong technical expertise in developing scalable integrations and deploying MuleSoft applications within cloud environments.
Job Title: MuleSoft Developer
Location: Boston, MA
Duration: 12 + Months
Candidates: Only Local to Boston, MA
Required Skills
- Minimum 3 years of experience building integrations using Mule 4 and DataWeave 2.0
- Experience designing and implementing API led connectivity architecture
- Strong hands on experience with Anypoint Studio, Anypoint Exchange, API Manager, and Anypoint Monitoring
- Experience developing API specifications using RAML or OpenAPI (OAS)
- Production deployment experience using CloudHub 2.0 and MuleSoft Runtime Fabric (RTF)
- Experience with containerized Mule applications, runtime properties, scaling, and deployment promotion strategies
- Ability to convert business requirements into technical designs, interface contracts, and implementation plans
Preferred Skills
- Experience working with AWS networking patterns and cloud security practices
- Experience integrating MuleSoft with AWS services
- Familiarity with Kubernetes tools such as Helm, kubectl, ingress controllers, and service mesh concepts
- Experience with automated testing using MUnit
- Knowledge of API governance standards including naming conventions, versioning, and policy enforcement
Key Responsibilities
- Design, develop, and maintain MuleSoft APIs and integrations using Mule 4 and DataWeave following API led architecture
- Develop scalable and secure API solutions meeting performance and security requirements
- Deploy and support applications on CloudHub 2.0 and Runtime Fabric including configuration management and troubleshooting
- Collaborate with cloud and platform teams to ensure deployments align with AWS and EKS standards including networking, monitoring, and security
- Build and maintain CI CD pipelines to promote deployments across environments with quality controls
- Implement integration best practices including logging, error handling, retry strategies, circuit breakers, and API policy enforcement
- Conduct root cause analysis of production issues and develop operational runbooks, dashboards, and monitoring alerts
Position Overview
We are seeking three contract technicians to support a large-scale Windows 11 rollout and IGEL device replacement project within a healthcare environment. This engagement will focus on upgrading workstations, replacing legacy devices, and providing end-user support to ensure a smooth transition.
The contract is expected to run April through September and will play a key role in ensuring devices are properly deployed, configured, and supported across the organization.
Key Responsibilities
- Assist with Windows 11 deployment and workstation imaging
- Perform hardware replacements and workstation setup
- Provide hands-on support to end users during device transitions
- Troubleshoot basic hardware, OS, and deployment issues
- Ensure devices are properly configured according to organizational standards
- Document device replacements and deployment activities
- Work closely with IT teams to ensure smooth rollout across departments
Required Qualifications
- Experience supporting Windows 11 deployments
- Experience with device imaging and workstation setup
- Experience performing hardware replacements and upgrades
- Strong end-user support and troubleshooting skills
- Ability to work in a fast-paced deployment environment
Preferred Qualifications
- Experience supporting healthcare or large enterprise environments
- Previous experience with large-scale device rollouts or refresh projects
Additional Details
- Contract Length: April – September
- Number of Openings: 3 Contractors
- Environment: Healthcare
Position Title: Applied AI Systems Engineer
Location: Orange County, California (Hybrid)
Reports To: Head of Operations
Position Summary
This role is responsible for architecting, building, and deploying a production-grade AI operating system that automates core workflows across leasing, property management, accounting, construction coordination, and asset management.
The engineer will design and implement AI agents, document intelligence systems, and workflow automation pipelines that reduce manual processing, improve accuracy, and increase operational scalability across a commercial real estate portfolio.
This position requires strong systems thinking, rigorous technical execution, and the ability to translate complex operational processes into reliable automation.
Core Objectives
- Build an internal AI platform that automates high-volume operational workflows
- Reduce manual processing time and administrative overhead
- Improve accuracy, speed, and decision visibility across departments
- Establish scalable systems that support portfolio growth without proportional staffing increases
Primary Responsibilities
- AI Platform Architecture & Development
- Design and deploy AI agents to automate operational and administrative workflows
- Build LLM-powered systems for document review, data extraction, and decision support
- Develop retrieval-based systems leveraging leases, financial data, contracts, and SOPs
- Implement evaluation, monitoring, and continuous improvement frameworks
Lease & Document Intelligence Automation
- Build tools to extract key lease terms, obligations, and risk clauses
- Automates lease abstraction and document comparison workflows
- Develop compliance and deadline tracking systems
- Enable searchable knowledge retrieval across lease and legal documents
Leasing & Asset Management Automation
- Automate LOI comparison and deal workflow summaries
- Build dashboards summarizing tenant performance, lease milestones, and risk exposure
- Support market intelligence and tenant prospecting research
- Develop underwriting support and reporting tools
Property Management & Financial Workflow Automation
- Automate CAM reconciliation data processing and variance detection
- Streamline tenant reporting and communication workflows
- Track vendor contracts, compliance deadlines, and service obligations
- Extract and structure financial data from operational documents
Data Infrastructure & Knowledge Systems
- Structure internal documents and data for AI retrieval and automation
- Build document ingestion, indexing, and retrieval pipelines
- Implement vector search and knowledge retrieval systems
- Maintain data integrity, access control, and auditability
Systems Integration & Deployment
- Integrate AI tools with property management, accounting, CRM, and document platforms
- Deploy systems within secure cloud environments
- Implement logging, monitoring, performance, and cost controls
- Ensure reliability and scalability of deployed systems
Collaboration & Implementation
- Translate operational workflows into technical automation solutions
- Work directly with leadership to prioritize automation opportunities
- Train teams and implement adoption workflows
- Establish standards for responsible and secure AI usage
Required Qualifications
- Bachelor’s or advanced degree in Computer Science, Engineering, Mathematics, Statistics, or related quantitative discipline
- Demonstrated success in a rigorous academic or research environment
- 3–7+ years building production software, automation systems, or applied AI solutions
- Strong Python development and API integration experience
- Experience working with structured and unstructured data
- Experience deploying systems in cloud environments
- Strong understanding of system architecture and data pipelines
- Exceptional analytical and problem-solving ability
Preferred Qualifications
- Experience building document intelligence or contract analysis systems
- Experience with retrieval systems and vector databases
- Experience automating financial or operational workflows
- Experience integrating AI into business operations environments
- Experience in real estate, finance, logistics, or operations-heavy industries
- Evidence of research, technical publications, competitive programming, or open-source contributions
Technical Environment (Representative)
- Python and API-based architectures
- LLM platforms and agent orchestration frameworks
- Cloud infrastructure (AWS, Azure, or GCP)
- SQL and vector databases
- Workflow orchestration and automation tools
- Version control, logging, and monitoring systems
Success Metrics
- Performance in this role will be evaluated by:
- Reduction in manual administrative workload
- Automation coverage across operational workflows
- Accuracy and reliability of AI-driven outputs
- Adoption and usage across departments
- Operational efficiency gains and cost reductions
Work Environment
- Hybrid work model with in-person collaboration in Orange County
- Direct collaboration with executive leadership and operational teams
- High autonomy in system architecture and implementation decisions
Logistics Manager – U.S. Inbound & Distribution Operations (WowNow)
Location: Los Angeles
Employment Type: Full-time
About WowNow
WowNow is an AI-driven, distributed manufacturing platform enabling on-demand, localized production through intelligent software, CNC processing, and UV printing.
As we scale across malls, retail locations, and agent-operated sites in the U.S., reliable inbound logistics and local distribution execution are critical.
Role Overview
The Logistics Manager – U.S. Inbound & Distribution Operations is responsible for executing and coordinating U.S. inbound logistics and local transportation, ensuring equipment and consumables move smoothly from port/warehouse to malls, deployment sites, and agent warehouses.
This role is highly execution-focused, owning day-to-day logistics coordination, carrier management, and inventory movement, while managing one logistics coordinator responsible for order processing and consumables shipments.
Key Responsibilities
U.S. Inbound Logistics Execution
- Receive and execute inbound shipments handed off from the China logistics team
- Coordinate port pickup, drayage, and trucking to U.S. warehouse or deployment sites
- Track inbound shipments and proactively manage delays or exceptions
- Coordinate receiving, inspection, and discrepancy resolution (damage / shortage)
Local Transportation & Distribution
- Coordinate local trucking and delivery to:
- Shopping malls
- Retail / deployment locations
- Agent and distributor warehouses
- Schedule deliveries, site access, and delivery windows
- Ensure timely, accurate, and cost-effective last-mile execution
- Act as the primary logistics contact for local partners and agents
Outbound Fulfillment (Equipment & Consumables)
- Oversee outbound shipments for:
- Equipment deployment
- Consumables replenishment
- Coordinate carriers and shipping methods based on urgency and cost
- Ensure shipments are executed accurately and on time
Inventory Execution & Control
- Manage inventory receiving, transfers, and outbound movements
- Ensure inventory accuracy across locations
- Support cycle counts and reconciliation
- Maintain visibility of equipment and consumables inventory status
Logistics System & Documentation
- Ensure accurate logistics data entry and execution in inventory / ERP systems
- Maintain shipment records, delivery confirmations, and tracking
- Support continuous improvement of logistics workflows and SOPs
Team Management
- Manage and support one Logistics Coordinator / Specialist, responsible for:
- Order processing
- Shipping label creation
- Consumables packing & dispatch
- Daily logistics documentation
- Set priorities, review execution quality, and ensure timely completion
Qualifications
- 4–7 years of experience in logistics, transportation, or distribution operations
- Strong hands-on experience with U.S. inbound logistics and local trucking coordination
- Experience delivering equipment or bulky goods to retail or commercial locations is a strong plus
- Familiarity with inventory execution and order fulfillment processes
- Fluent in English; Mandarin Chinese is a strong plus
- Detail-oriented, execution-driven, and highly reliable
Nice to Have
Experience coordinating deliveries to malls or retail deployment sites
Experience working with agents or distributors
Familiarity with ERP / inventory systems
Startup or fast-growing company experience
What Success Looks Like
Inbound shipments are executed smoothly with minimal delays
Equipment and consumables arrive at the right place, on time
Local deliveries are well-coordinated with sites and partners
Inventory movements are accurate and traceable
The logistics coordinator operates efficiently under clear direction
Why Join WowNow
Play a key role in scaling a physical deployment network
High ownership over real-world execution
Opportunity to build and optimize logistics processes from the ground up
Work closely with operations, sales, and partner teams
Equal Employment Opportunity
Lori Vision Studio Inc (The Company) is committed to providing all employees with an equal and fair working and living environment free from intimidation, abuse, exploitation, or sexual assault. The Company prohibits discrimination against any employee based on race, color, ethnicity, religion, gender, age, sexual orientation, disability, or any other legally protected status in all labor practices, including hiring, promotion, compensation, and work assignments.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
OPERATIONS MANAGER – SYSTEMS, WORKFLOWS & AI ENABLEMENT
The Owner/Principal Attorney is a visionary, strategist, and innovator. Growth is now constrained by operational bandwidth, workflow consistency, and the absence of a single person fully owning execution across all practice areas.
Why This Role Matters
The Operations Manager exists to bring structure, follow-through, and operational discipline to the firm—turning vision into systems, and systems into results. This role is for someone who takes pride in doing things the right way—and isn’t satisfied until they are done right.
At Safe Harbor Wills & Trusts, growth means building systems that allow good people to do excellent work consistently, without cutting corners.
As Operations Manager, your work will directly shape how the firm operates, how it scales, and how clients are served over the long term. You’ll partner closely with an owner who values structure, respects operational leadership, and gives you the authority to implement systems that last.
If you’re motivated by clarity, accountability, and the satisfaction of building something durable and well-run, this role offers the opportunity to make a meaningful, lasting impact.
CORE MISSION
- Turn vision into systems.
- Turn systems into habits.
- Turn habits into measurable time savings, consistent outcomes, and predictable growth.
Compensation - COMPENSATION & GROWTH $67,500 – $75,000 base salary, DOE Bonus eligibility tied to firm growth and improved margins, 401(k) with employer matching, Life insurance, Paid vacation after ninety (90) days, clear path to Director of Operations as the firm grows
Compensation:$67,500 – $75,000 base salary DOE - Bonus eligibility
Responsibilities:SCOPE OF RESPONSIBILITY
This is a firm-wide role covering all practice areas, including:
- Estate Planning
- Medicaid Planning
- Probate & Trust Administration
- Special Needs Planning
- Client C.A.R.E. program (Client Maintenance & Continuity Program)
ABOUT THE C.A.R.E. PROGRAM
Safe Harbor’s C.A.R.E. program is the firm’s ongoing client service and maintenance program, designed to provide structured follow-up, updates, and long-term support after initial legal planning is completed.
The C.A.R.E. program supports consistent client engagement, document upkeep, funding alignment, and referral continuity across all practice areas.
From an operations standpoint, the C.A.R.E. program functions as a recurring, system-driven component of the client lifecycle, requiring disciplined workflows, tracking, automation, and accountability to operate effectively at scale.
The Operations Manager does not sell the C.A.R.E. program directly, but is responsible for ensuring it runs consistently, securely, and predictably as part of the firm’s overall service model, enhancing client satisfaction, renewal rates, and referral rates.
PRIMARY RESPONSIBILITIES
Customer Journey & Workflow Ownership
- Own and maintain a unified Customer Journey Map (current and future state).
- Ensure workflows align with a consistent client experience across all practice areas.
- Eliminate ambiguity, rework, and handoff failures.
- Support the design, implementation, and oversight of a tiered drafting and production model, including appropriate use of offshore or third-party resources, while maintaining quality control, data security, confidentiality, and attorney review standards.
Operations, Accountability & KPIs
- Build, document, and enforce Standard Operating Procedures (SOPs).
- Maintain role clarity and accountability across teams.
- Implement and monitor KPIs tied to file velocity, error rates, C.A.R.E. program metrics, and documented time saved.
- Run weekly operational check-ins and monthly KPI reviews.
AI-Enabled Systems & Automation
- Design and deploy AI-assisted operational tools (e.g., call summaries, workflow reviews, C.A.R.E. follow-ups, internal training).
- Automate workflows within Clio, DecisionVault, ElderDocs, and related systems.
- Measure success by real, documented time savings and error reduction—not experimentation.
Workflow Automation & Systems Integration
- Design, implement, and maintain reliable workflow automations that connect the firm’s core systems.
- Integrate practice management, intake, drafting, communication, and AI tools.
- Use automation platforms such as Zapier, Make (Integromat), Microsoft Power Automate, or comparable tools.
- Build automations with appropriate error handling, access controls, documentation, and change management.
- Ensure automations are secure, production-ready, and governed—not ad hoc or experimental.
AI Governance & Policy Authority
- Draft, implement, and enforce firm-wide AI use policies.
- Approve, modify, or shut down AI tools as necessary.
- Train staff and monitor compliance with AI and automation standards.
Technology & Systems Stewardship
- Ensure technology supports workflows—not the other way around.
- Standardize file structures, task triggers, and system usage.
- Prevent shadow systems and inconsistent practices.
- Maintain awareness of confidentiality, data security, and vendor risk.
POD & Leadership Sequencing
- Support leadership development only after workflows, systems, and KPIs are stable.
- Advise on readiness for leadership roles and delay when necessary to protect consistency.
Owner Leverage & Dependency Reduction
- Act as an operational buffer between the Owner and the team.
- Translate strategy into executable plans.
- Reduce reliance on any single individual through documentation, systems, and cross-training.
AUTHORITY
The Operations Manager has the authority to enforce workflows, SOPs, automation standards, and AI policies. Hiring and firing authority is advisory; final personnel decisions rest with the Owner.
LOCATION & TRAVEL
- Regular in-office presence required at the Syracuse/Camillus office.
- Occasional travel to the Watertown office.
- Quarterly out-of-area travel for training with the Owner.
- Out-of-area travel for training as necessary
FINAL NOTE
This role is for someone who takes pride in building systems that last, enjoys bringing order to complexity, and wants their work to materially improve both business performance and the daily experience of a professional team.
If you’re looking for a role where your operational discipline, technology fluency, and follow-through truly matter—we should talk.
Qualifications:IDEAL EXPERIENCE & EDUCATION
- 7–12 years of professional experience.
- 5+ years in operations, systems, or process-driven roles.
- Experience managing people and enforcing standards.
- Bachelor’s degree required; MBA helpful but not required.
- Valid driver’s license.
- Background check required.
- Experience designing and maintaining workflow automations using tools such as Zapier, Make (Integromat), Microsoft Power Automate, or comparable platforms.
- Candidates should be comfortable integrating multiple systems, managing exceptions, and ensuring automations are reliable, secure, and well-documented.
ASSESSMENTS
Safe Harbor Wills & Trusts uses professional behavioral and work-style assessments as part of the hiring process. Final candidates may complete assessments, including DISC, Kolbe, and PRINT, to evaluate alignment with the responsibilities of the role and the working relationship with the Owner/Principal Attorney.
These assessments are not pass/fail tests and do not replace interviews, experience, or a proven track record of success. They are used to support mutual fit.
About CompanySafe Harbor Wills and Trusts is a boutique law firm that focuses on helping individuals and families protect their home and life savings from the possibilities of unforeseen health and financial issues.
Our practice areas are limited to: Elder Law, Estate Planning, Family and Legacy Planning, Supplemental Needs Planning, Probate, and Guardianship Proceedings.
Safe Harbor Wills and Trusts believes in giving back to our communities. Employees are encouraged to participate in community and charitable events. When it comes to our team giving back, we believe we can all do well if we all do good.
#WHLAW2
Compensation details: 67500-75000 Yearly Salary
PI69e58fe7565f-3631
Job Description:
Responsible for completing Angiography procedures, scrubbing, setting techniques, and taking images.What does it mean to be a caregiver with Intermountain? Check out this video and learn more and discover the Power of We.
To learn more about this exciting opportunity, please to schedule a time to further discuss this opportunity Click Here .
Posting Specifics
Shift Details : Full-time (40 hours), Variable, four 10's. 5:00pm - 7:00am, On Call, Holiday Coverage
Unit/Location: McKay Dee Hospital
Additional Details: Please review Minimum Qualifications listed below before applying.
Essential Functions
Maintains up-to-date licensure and certifications required for position.
Provides procedural assistance as a circulating tech, scrub tech, or monitoring tech, according to Angio lab policies and procedures and Scope of Practice documents.
Ensures proper patient identification, order verification, and prepares the patient for the exam.
Adheres to radiation safety guidelines and maintains a safe working environment for patients and staff.
Develops specific knowledge about invasive, diagnostic, and interventional supplies, appropriate indications and applications, and proper use and deployment techniques.
Follows appropriate protocol for medical necessity, coding and charging, obtaining necessary consents, maintaining applicable QC (Quality Control) programs, and reporting any equipment failures or problems.
Provides appropriate patient education, ensures patient comfort, and address patient and/or family concerns.
Additional Responsibilities
Transports patients as needed
Maintains work area and stocks supplies as needed.
Qualifications
Work Experience
Minimum 2 years Angio/Interventional experience or Vascular/Interventional radiography certification. Required
Knowledge Skills and Abilities
Recognize emergent patient situations and respond appropriately.
Ability to function independently and as part of a team.
Ability to interact and communicate effectively with other caregivers and patients.
Knowledge and adherence to infection control and sterile techniques.
Demonstrated skills and expertise in complex diagnostic and interventional procedures.
Licenses and Certifications
ARRT - American Registry Upon Hire Required
BCLS - Basic Life Support Upon Hire Required
ACLS - within 120 Days Required for non-pediatric hospitals.
PALS - Pediatric Advanced within 120 Days Required for only pediatric hospitals.
Additional Licenses and Certifications
Relevant state licensure and/or certifications Upon Hire Required
Vascular/Interventional Radiography (VIR) certification Preferred
Physical Requirements
- Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
- Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
- Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
- Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
- Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.)
- May be expected to stand in a stationary position for a long time.
Location:
Intermountain Health McKay-Dee HospitalWork City:
OgdenWork State:
UtahScheduled Weekly Hours:
40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$35.25 - $54.39We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence (AI) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Becoming a doctor is one of the most challenging paths you can choose for yourself. You have to want it, and to know why you want it: to help people, to heal sickness and cure disease, to solve medical mysteries and make scientific discoveries. The reasons for becoming a doctor are noble, but there are plenty of distractions once you hit the real world.
Running your own office means watching insurance reimbursement rates dwindle while exorbitant malpractice insurance premiums skyrocket, all while dealing with healthcare industry red tape and staffing. But as a Navy Physician, all those nuisances are handled for you-from cutting through the red tape to covering the expenses-so you can focus on what really matters: treating the Sailors and Marines who keep our country safe and the families who support them.
Navy Physicians also:
Earn excellent compensation in an established, thriving practice
Experience manageable patient ratios for high-quality, one-on-one care
Receive hands-on experience and Navy-funded advanced training
Enjoy a flexible schedule that leaves more time for family and personal pursuits
Officers in the Navy Medical Corps are afforded the opportunity to attend the medical school of their choice and graduate debt-free through our scholarship and loan repayment programs. From a sign-on bonus of up to $800,000, and up to 100% tuition coverage, to a generous housing allowance, the education opportunities and financial rewards stack high for those pursuing a career as a Navy Physician. When you choose to invest your skills in the Navy, we invest in your future.
Want to start your journey with the Navy?
Apply Now
Officer None
Navy Medical Corps: What to Expect
Medical Corps Officer - Physician
Internal & Family Medicine
Orthopedic Surgeon
Histopathology
Anesthesiology
General Surgeon
More Information
Responsibilities
As a Navy Physician and Officer in the Navy Medical Corps, you will lead the highly respected Navy healthcare team as you provide high-quality medical care for Sailors, Marines, service members, their families and, when called upon, the population at large. In this role, you may be called upon to:
Diagnose ailments and treat injuries
Work at the best military medical facilities on shore, at sea and in the field
Join top health care professionals on the highly valued Navy health care team
Collaborate with fellow military doctors and other health care officers, and partner with International Relief Teams and organizations, such as FEMA, USAID and Project Hope
Operate as a leader within your focus area and get exposure outside your specialty
Gain management experience that will serve you well throughout your career
Navy Medicine offers practice opportunities in more than 30 specialty and subspecialty areas:
Aerospace Medicine
Anesthesiology
Dermatology
Emergency Medicine
Family Medicine
Fleet Marine Corps Medicine
Geriatrics
Internal Medicine
Allergy/Immunology
Cardiology
Endocrinology
Gastroenterology
Hematology/Oncology
Infectious Disease
Nephrology
Pulmonary/Critical Care
Rheumatology
Neonatology
Neurology
Nuclear Medicine
Obstetrics/Gynecology
Occupational Medicine
Ophthalmology
Osteopathic Medicine
Otolaryngology
Pain Management
Pathology
Pediatrics
Physical Medicine
Plastic and Reconstructive Surgery
Preventive Medicine
Psychiatry
Radiology
Diagnostic Radiology
Interventional Radiology
Radiation Oncology
Sports Medicine
Surface Medicine
Surgery
Cardiothoracic Surgery
General Surgery
Neurosurgery
Orthopedic Surgery
Transfusion Medicine
Tropical Medicine
Undersea/Diving Medicine
Urology
Work Environment
Navy Physicians work in a variety of settings, including military medical facilities, ships, and field hospitals, both domestically and internationally. As a Navy Physician, you can work at one of the highly acclaimed National Naval Medical Centers in Bethesda, MD; Portsmouth, VA; and San Diego, CA. You might even provide medical support to deployed troops aboard one of two dedicated hospital ships-the USNS Comfort and USNS Mercy. Still more opportunities are available aboard a surface ship, working closely with a nearby aircraft squadron, or with the Fleet Marine Force. Reserve Physicians primarily drill one weekend a month at a location near their home.
Training & Advancement
Upon graduation from medical school, those pursuing a Physician position are required to attend Officer Development School (ODS) in Newport, RI. ODS is a five-week program that provides a comprehensive and intense introduction to the responsibilities of Navy Staff Corps Officers. Here they learn about the military structure of the U.S. Navy, its rich history of traditions and customs, leadership development and military etiquette.
Once that training is complete, you will learn the ins and outs of life as a Navy Physician at your first assignment.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields.
Education Opportunities
The Navy offers generous scholarships, financial assistance and continuing education programs, allowing you to finish your education with little or no debt.
In the Navy, you'll learn to lead others, further distinguishing your career, enhancing your credentials and expanding the boundaries of your expertise. Plus, if you're a student or resident, you can concentrate on your education or training, with no military/training obligation until after your program is completed.
For Students:
The Navy may pay for your medical education, and you don't need to attend a military medical school. Attend a school of your choice and you may emerge debt-free. With the Navy Health Professions Scholarship Program (HPSP), you may receive 100% tuition coverage during medical school, plus a monthly stipend, reimbursement of expenses and up to $20,000 sign-on bonus. With the Navy Health Services Collegiate Program (HSCP) , you may receive from $157,000 to $269,000 while attending medical school. This includes a monthly military salary, a housing allowance, and a comprehensive health care benefits package.
For Residents:
Residents may get supplemental income in medical residency through the Navy Financial Assistance Program (FAP), which may offer you $275,000 or more during your medical residency, including an annual $45,000 grant, a monthly stipend and reimbursement for out-of-pocket expenses.
For Practicing Physicians:
Practicing physicians can receive a sign-on bonus of up to $800,000 if they qualify.
All offers have many variables. To get details and find out which offer would benefit you most, request a medical recruiter contact you.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. You must also attend Officer Training. There may be exceptions to the degree requirements based on extensive service experience. Additional qualifications include:
Be a U.S. citizen currently practicing in the U.S.
Be a graduate of an eligible medical school accredited by the AMA or the AOA
Have completed one year of graduate-level medical education in a program approved by the AMA or AOA (interns currently in training may also apply)
Have an MD or DO degree
Have a current state medical license within one year of entering the Navy Medical Corps
Be willing to serve a minimum of two years of Active Duty
Be between the ages of 21 and 64 (qualified candidates over the age of 64 will be considered on a case-by-case basis)
Be in good physical condition and pass a full medical examination
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities in the Navy Reserve Medical Corps
Serve your country as a physician and part-time Navy medical officer.
Navy commissioned physicians attend to service members and their families. They have opportunities to participate in humanitarian relief efforts at home and around the world. They work at state-of-the-art military medical facilities and have access to advanced training and technology, including those not yet available to civilian providers. Navy healthcare offers the ability to focus on the finer points of medicine without the financial and business complications of private practice.
Physicians in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
Navy Physicians also:
Experience manageable patient ratios for high-quality, one-on-one care
Receive hands-on experience and Navy-funded advanced training
Enjoy a flexible schedule that leaves time for family and personal pursuits
As a Navy Physician and an Officer in the Navy Medical Corps, you will help lead the highly respected Navy healthcare team as you provide high-quality medical care for Sailors, Marines, other service members, their families, and, when called upon, humanity at large.
You will handle everything a typical physician does, such as diagnosing ailments, treating injuries, and saving lives. You also can move beyond routine:
Work at the best military medical facilities on shore, at sea, and in the field
Teach and mentor medical students, post graduate trainees, and more junior colleagues
Collaborate with fellow military doctors and other healthcare officers, and partner with International Relief Teams and organizations, such as FEMA, USAID, and Project Hope
Operate as a leader within your focus area and get exposure outside your specialty
Gain leadership and management experience that will serve you well throughout your medical and military career
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
US Navy Reserve Medicine
Serving part-time as a Reservist, your duties will be conducted during your scheduled drilling and training periods. During monthly drilling, Physicians in the Reserve typically drill at a location close to their homes. This gives the flexibility to expand your medical experiences in the Navy without compromising your civilian practice at home.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent.
Furthermore, serving as a Reservist physician allows for unique and exciting experiences beyond patient care. Career-long learning in areas within and beyond medicine is both the goal and expectation. You will have the opportunity to shape policy, teach, lead and mentor young men and women, and, if you choose to do so, potentially fly with aviators, sail on ships, dive with the submariners, and/or serve alongside Marines and special operators.
Pulmonary and Critical Care physicians serve essential roles as critical wartime specialists in the military healthcare system. Their efforts in our nation's conflicts have contributed to innovations and advancements in medical care because of their unique qualifications and training, military experiences and/or by their proximity to armed conflicts. These efforts have contributed to unprecedented survival rates in the recent Afghanistan and Persian Gulf conflicts. Pulmonologists and Intensivists also worked on the front lines of the Department of War's COVID-19 pandemic medical response.
For the required two week annual training, physicians may serve anywhere, whether at sea, in hospitals stateside, or in bases and camps in countries around the world.
Benefits include:
Repayment of qualified education loans to the lending institution, paid annually while serving
Annual bonuses for critical wartime specialists
Post 9/11 GI Bill (May transfer many of the benefits to immediate family members)
No-cost or low-cost medical and dental care for you and your eligible family members
Full Morale, Welfare, and Recreation Privileges (golf, gym, RV camping, movie theater, and discounted event tickets)
Stay at DoW lodging located on or near U.S. military installations for both duty and recreation
Military Commissary and Exchange Privileges
Space "A" Availability for Air Travel
VA Home Loans
Miscellaneous military discounts with your military-issued ID card
Enrollment in the Uniformed Services Blended Retirement System
Specialized training to become a leader in medicine
Flexible drilling opportunities
Any one of these three generous financial offers: Up to $50,000 per year in specialty pay
Up to $250,000 in medical school loan repayment assistance
An immediate one-time sign-on bonus of up to $10,000
Navy Reserve Sailors joining the Navy Medical Corps as residents can get a monthly stipend in excess of $2,200 while completing their residency. Offers based on service commitment. For complete offer details, request a medical recruiter contact you.
Job Requirements:
MD or DO degree from an accredited U.S. school of medicine or osteopathy; foreign graduates may apply with a permanent certificate from the Educational Council of Foreign Medical Graduates (ECFMG)
Current license to practice medicine in the United States, District of Columbia, or Puerto Rico
Eligibility for board certification
Completion of at least one year of an approved graduate medical education program
Between 21 and 42 years of age (waivers may be granted on a case-by-case basis up to age 68)
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
For current or former Officers of military branches other than the Navy (OSVET), as well as for Officer candidates without prior military experience: Officer Candidates are required to attend Officer Development School (ODS) in Newport, RI. ODS is a five-week program that provides a comprehensive and intense introduction to the responsibilities of Navy Staff Corps Officers. Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Saravanakumar at 224-507-1183 .
Title: Endpoint Engineer MDM Duration: 12 Months Location: Palo Alto, CA Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Job Description: Role Summary This is an onsite contract role based at Client's Palo Alto Headquarters.
The Endpoint Engineer is responsible for the design, implementation, and ongoing management of the organization's device ecosystem.
This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce.
You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.
Technical Environment Apple (macOS and iOS): Jamf Pro Windows and Android: Microsoft Intune / Endpoint Manager Virtual Desktop: Amazon WorkSpaces (AWS) Scripting: PowerShell, Bash, Python Key Responsibilities 1.
Unified Endpoint Management (UEM) Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
Service Desk Escalation: Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
Apple Fleet: Architect and maintain the Jamf Pro environment for all macOS and iOS devices.
Manage configuration profiles, policies, and patch management.
Windows and Android: Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery.
Provisioning: Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.
2.
Virtual Desktop Infrastructure (VDI) Administer and optimize Amazon WorkSpaces.
Manage WorkSpaces directories, custom bundles, and image creation/maintenance.
Troubleshoot connectivity and performance issues within the AWS ecosystem.
3.
Automation and Engineering Develop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIs.
Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
Implement automated reporting for hardware inventory, license compliance, and security auditing.
4.
Security and Compliance Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health.
Partner with Security teams to remediate vulnerabilities across the endpoint fleet.
Required Qualifications Experience: Minimum 3 5 years in an Endpoint Engineering or MDM-focused role.
Jamf Mastery: Proven experience managing both macOS and iOS at scale via Jamf Pro.
Intune Proficiency: Experience managing Windows environments through Microsoft Endpoint Manager.
VDI Expertise: Hands-on experience with Amazon WorkSpaces administration.
BYOD Deployment: Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android).
Advanced Scripting: Ability to write and debug Bash and PowerShell scripts from scratch.
Identity: Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO.
Education and Certifications Bachelor's degree in Computer Science, IT, or equivalent professional experience.
Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
JAMF Pro, BYOD Deployment, Amazon WorkSpaces