Deeper Dive Synonym Jobs in Usa

Company Description

Horn Legend is a lifestyle brand specializing in custom luxury apparel and licensed collegiate merchandise.

Role Description

This is a full-time on-site Pace Setter role located in Dallas, TX at Horn Legend. The Pace Setter will be responsible for setting the pace in the workplace and ensuring that tasks are completed efficiently and effectively.

Qualifications

• Leadership and Team Management skills
• Strong organizational and time management skills
• Effective communication and problem-solving abilities
• Ability to work well under pressure and meet deadlines
• Experience in the retail or fashion industry is a plus
• Bachelor's degree in Business Administration or related field

We are hiring for a variety of roles to improve what we do as a company. We are a sleepy team in some ways and looking for pace setters to positively turbocharge the opportunity that’s in front of us. With experience and a proven track record with us, there will be leadership opportunities.

Horn Legend is a financially stable boutique men’s sportswear brand that continues to grow and evolve. With limited edition drops, we create the coolest merch in the world due to our factory in Gurugram, India. We have steady clients.

Horn Legend is not for everyone, so let me summarize how we operate. We want to be a disrupter and function in unconventional ways.

We always believe in digging deeper and out-working everyone else.

Everyone in a company of our size and stage wears multiple hats- we need player-coach leaders who will get their hands dirty.

We don’t accept status quo or insistence on “this is how everyone else does it” methods.

With continued double-digit growth year after year, we want to move quicker. With a very small team of nine full time people in the US [four out of the Dallas showroom], owning our factory on outskirts of New Delhi, India in Gurugram [150 team members] and a back office in Coimbatore, India, our processes and goals need refinement and the pace for this position may not work for everyone.

‍‍ Never giving up, boldness and risks are the norm, and I am very much in the trenches with my team. We are calm and fierce depending on the situation and preach working incredibly hard. Efforts to do your best everyday single day are encouraged. We have big plans for the next few years, and this key position will play a vital role in those. The position entails a minimum of 50 hour work week. There are some weekends that we have activations which require team participation.

If you’re interested and looking for an entry point for a company which has a lot of future potential, in being a pace setter, we would love to talk with you!

Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident — especially when things are complex, emotional, or don’t go as planned. We are not just here to respond quickly; we are here to help clients and designers feel understood, supported, and taken care of.

As a Client Concierge Specialist, you’ll be the first point of contact for many of our clients and designers. You’ll bring warmth, clarity, and steady judgment to every interaction—making it easy for clients to get help, and ensuring requests land with the right owner quickly and cleanly. You’ll run our real-time channels, triage inbound volume, and resolve a defined set of requests while knowing when to escalate.

This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Our goal is for this position to develop a deep understanding of Maiden Home products, materials and craftsmanship and use that knowledge to advance into a more specialized Advisory position over time.

What You’ll Do

• Manage all live client communication channels in real time, including phone and chat.
• Own a defined subset of inbound requests including: 1) Care and maintenance guidance 2) Material and finish questions 3) Simple product and specification clarifications.
• Deliver a calm, confident, hospitality-forward experience, even when issues are heightened and/or complex.
• Triage all inbound emails quickly and accurately, categorizing and routing according to team processes and workflows.
• Apply fast pattern recognition to identify what kind of request it is, what information is missing, and what the next best step should be.
• Provide accurate, brand-appropriate guidance while maintaining a high bar for tone and clarity.
• Know when not to answer—escalating questions that require deeper product expertise, exceptions, or sensitive handling.
• Over time, develop a deep understanding of Maiden Home products, materials and craftsmanship

What We’re Looking For

• 2–4 years of total professional experience, ideally in a client-facing service environment in any of the following industries: Hospitality: hotel front desk, concierge, guest relations / Luxury retail: sales associate, clienteling roles / Premium DTC customer experience (not call centers) / Membership-based services (clubs, wellness, travel)
• A warm, steady voice—both spoken and written; you can communicate with clarity under pressure.
• Strong pattern recognition and triage instincts: you quickly identify what a client is asking for and what should happen next.
• Comfort saying “I’ll take care of this” and owning the experience—without needing to personally solve every issue.
• Excellent judgment about when not to answer, and when to escalate.
• High attention to detail, strong follow-through, and the ability to work calmly in a high-volume environment.

Digital Product Manager – Personalization Intelligence

BJ’s Wholesale Club is seeking a Product Manager – Personalization Intelligence to lead the next evolution of our data-driven personalization strategy. This is a high-impact transformation role responsible for scaling intelligent, model-driven personalization across all member touchpoints — including site, app, email, push, SMS, and emerging channels.

You will define and drive the roadmap that powers how millions of members experience BJ’s — delivering measurable incremental revenue, stronger loyalty, and deeper engagement through advanced personalization capabilities.

This role sits at the intersection of product, data science, engineering, marketing, and digital — translating business strategy into scalable machine learning–powered solutions.

What You’ll Own

Personalization Strategy & Roadmap

• Define and execute the product roadmap for Personalization Intelligence across all customer touchpoints.
• Drive clarity in business goals, measurable outcomes, and prioritization tied to incremental revenue and engagement.
• Lead the transformation from campaign-based targeting to intelligent, model-driven personalization at scale.

ML-Powered Personalization Capabilities

• Partner closely with Data Science to design, build, and scale: Recommendation systems, Propensity and propensity-to-buy models, Predictive engagement and churn models
• Own the end-to-end ML model lifecycle from ideation and business case through training, testing, deployment, and ongoing optimization
• Translate model outputs into actionable, testable personalization strategies.

Experimentation & Measurement

• Define clear hypotheses and testing frameworks to measure incremental lift.
• Collaborate with analytics to establish robust tracking, experimentation design, and performance reporting.
• Monitor and interpret key ML performance metrics and business KPIs.
• Own and deliver the product roadmap for Personalization Intelligence, driving clarity in goal definition, accountability for business outcomes, and focused execution.

Qualifications:

• 4+ years of Product Management experience
• Demonstrated experience delivering personalization, recommendation systems, Propensity/propensity-to-buy models, and other predictive models
• Retail or e-commerce experience strongly preferred
• Strong communication skills and experience working with Stakeholders (data science, engineering, business)
• Strong product discovery, prioritization, and stakeholder management skills

Our Story

J.Crew gets you dressed every day, for every occasion.

Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.

Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

In partnership with the VP of Human Resources, this role drives the people strategy for J.Crew’s corporate workforce. The ideal candidate will serve as a strategic collaborator, ensuring HR initiatives align with and support business objectives. This position leads the implementation of HR programs that enable meaningful change across designated business units.

Primary responsibilities include:

• Partner with business leaders to advance the people strategy across assigned business units, with primary focus on Talent Management & Development, Performance Management, Succession Planning, Diversity, Equity & Inclusion (DEI), and Change Management
• Serve as a strategic advisor to leaders on people-related decisions, providing forward-thinking guidance on the business implications of organizational and talent choices
• Coach and develop business partners to strengthen their leadership capabilities
• Proactively identify and recommend solutions for talent, organizational, and workforce challenges to HRBP and senior business leaders
• Lead implementation of company-wide HR programs, ensuring relevance to business needs and alignment with organizational goals; provide actionable feedback to HR leadership on evolving business requirements
• Drive talent planning processes across assigned business units
• Assess organizational health, diagnose potential risks, and develop mitigation strategies for assigned business units; collaborate with Associate Relations as needed
• Champion organizational values and culture throughout the business
• Serve as the HR expert for all employee relations matters, including compliance, performance management, policy interpretation, and coordination with other HR functional areas
• Monitor retail industry trends to provide timely insights and recommend strategic actions

Key Competencies

• Plans and Aligns- breaks down objectives into appropriate initiatives and actions
• Courage- provides direct and actionable feedback
• Drives Vision and Purpose- explains the why’s to create organization-wide energy and buy in
• Drives Results- has a strong customer service approach to providing solutions; pushes self and others to achieve results

Candidate Profile

• An experienced human resource professional with at least 10 years of experience, some retail experience required.
• Passion and drive to create a culture of diversity, inclusivity, collaboration and teamwork
• Strong understanding of HR functions, methods, strategies, procedures, and policies.
• Track record of building relationships, coaching and leading groups through all aspects of people management.

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law

*** THIS IS AN ONSITE POSITION, LOCATED IN ELMSFORD NY***

** WORK HOURS ARE 6:30am - 3:30pm **

About the Company

At Central, we are a family-owned wholesale distributor, dedicated to supporting green industry professionals with innovative solutions, in-stock inventory, expert knowledge, and a professional yet personal level of service. Committed to quality, reliability—and genuine partnership—we provide the best value, resources, and support needed for our customers to thrive in an ever-evolving industry. Our culture is built on a foundation of integrity, teamwork, and growth. We live our values by recognizing and rewarding hard work. And, we hold ourselves accountable to the highest standards of our employees, our families, and our customers—not corporate shareholders. As a team, we are dedicated to continuous learning, collaboration, and serving both our customers and industry. We foster a family-oriented environment that values results, encourages entrepreneurial spirit, and positions us as thought leaders in our field. We believe in transparency, embracing bold ideas, taking smart risks, and always digging deeper to drive innovation. We’re motivated, service-driven, and eager to grow, which enables us to thrive in our dynamic and rewarding industry! This is the Central Difference.

About the Role

You will be responsible to secure, maintain, and troubleshoot our computer networks so that our networks operate efficiently and meet business requirements.

Responsibilities

• Analyze, isolate and resolve network problems with minimal downtime.
• Work directly with communications providers to resolve outages.
• Provide ongoing daily support of calls coming through the helpdesk for day-to-day PC and network support from 60+ branches, external sales team, remote users and corporate office.
• Install, update, monitor and troubleshoot issues with networks, client computers, cellphones and peripherals.
• Update and Repair PC and laptops as needed.
• Computer installation and configuration.
• Maintains an inventory of equipment and parts as well as documentation of vendor activities.
• Interfaces with outsourced IT, phone and networking vendors as needed.
• Research and recommend innovative and where possible automated approaches for system administration tasks.
• Responsible for any other duties as may be assigned from time to time by supervisor.

Qualifications

Education and Work Experience:

• Minimum 5 year level I and II support in a business network environment
• AS or BS Degree in IT related major

Required Skills

• Router installation/configuration, switches, LAN topologies including IP Sec VPN Tunneling.
• Hardware Configuration: Familiar with laptop configuration and repair, PC maintenance and troubleshooting, upgrading hardware components, printer maintenance and configuration for the network. Installation and configuration of other peripherals as needed.
• Ability to independently analyze and solve routine computer related problems. Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as technical manuals, software manuals wiring diagrams, product documentation and related materials.
• Accuracy and attention to detail, must have organizational skills.
• Excellent customer service skills.
• Enjoys a fast-paced environment, with high sense of urgency in service level.
• Independent problem solver with troubleshooting, decision making and analytical skills.
• Requires limited supervision, self-motivated and self-starter.
• Flexibility and adaptability to handle competing work demands.
• Excellent verbal and written communication skills.
• Demonstrated ability to communicate to nontechnical audience on technical issues.
• Microsoft Active Directory experience.
• File Sharing and Permissions experience, including Sharepoint.
• Office 365 Administration experience a plus.
• Virtualized Environment experience a plus.

This position is classified as sedentary work. Duties may include:

• Exerting up to 25 pounds of force occasionally.
• Frequent or constant use of hands, wrists, and fingers for data entry and computer work.
• Close visual acuity for preparing and analyzing data, reading, and viewing a computer monitor.
• Repetitive motion associated with keyboard and mouse use.

Equal Opportunity Statement

The Company is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. Qualified individuals with disabilities may request accommodations to perform the essential functions of this position. Requests will be evaluated on a case-by-case basis.

The Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

About G2 Digital

G2 Digital is the online gaming division of G2 Gaming and the team behind Vegas Club Casino, our real‑money online casino brand. Built by industry experts across land‑based and digital gaming, we focus on delivering exceptional, player‑first online casino experiences.

We design and operate regulated digital gaming platforms that combine intuitive design, engaging content, and trusted technology. Our mission is to create seamless, entertaining, and secure online gaming environments grounded in responsible gaming and the highest regulatory standards

Role Overview

The Customer Operations Associate plays a central role in protecting the integrity of our platform while delivering outstanding support to players. This is a hands‑on operational role that blends customer service, fraud prevention, payments operations, and regulatory compliance in a fast‑paced environment.

This role must be performed physically within New Jersey and primarily supports operations for the NJ market. As the company grows and enters additional regulated jurisdictions, the Associate may also support operational needs for new markets in alignment with expansion plans. Shifts rotate monthly between morning and evening schedules, and weekend availability is required.

What You’ll Do

Player Support & Experience

• Deliver high‑quality support to players across email, live chat, and phone, ensuring every interaction is handled with professionalism, clarity, and empathy.
• Resolve account, payment, gameplay, and technical issues by taking ownership of each case and guiding players through solutions.
• Maintain accurate, detailed case notes in the CRM to ensure full visibility and continuity across teams.
• Identify situations requiring deeper investigation or regulatory review and escalate them promptly to the appropriate Associates.

Fraud Monitoring & Risk Management

• Monitor real‑time player activity to detect fraud, bonus abuse, account takeover attempts, and other risk behaviors in the market.
• Conduct thorough investigations using internal tools, risk platforms, and transaction‑monitoring systems to validate player behavior and protect platform integrity.
• Take decisive action on accounts—including holds, verifications, and closures—in accordance with internal policies and jurisdiction-specific regulations.
• Contribute to the evolution of fraud‑detection rules, workflows, and best practices by sharing insights and identifying emerging patterns.

Payments & Transaction Operations

• Process deposits, withdrawals, chargebacks, and disputes with precision, ensuring timely and accurate handling of all financial transactions.
• Perform KYC/AML checks and verify player documentation to meet regulatory and internal compliance standards.
• Assist in troubleshooting failed transactions, resolve anomalies, and ensure smooth payment flows.
• Maintain organized, audit‑ready records of all payment actions to support compliance, reporting, and internal controls.

Regulatory Compliance & Reporting

• Operate in full alignment with NJDGE requirements, ensuring every action meets regulatory expectations.
• Support mandatory reporting processes, including internal suspicious activity reports (ISARs), fraud logs, and responsible‑gaming escalations.
• Uphold strict confidentiality, data‑protection standards, and secure handling of sensitive player information.

Cross‑Functional Collaboration

• Partner closely with Marketing, Compliance and Product teams to resolve issues and enhance operational workflows.
• Provide actionable insights on recurring player issues, platform friction points, and opportunities to improve the overall player experience.
• Participate in ongoing training, contribute to internal knowledge bases, and help strengthen operational excellence across the team.

Required Qualifications:

• Experience in online gaming operations, fraud prevention, payments, or high‑volume customer support.
• Proven ability to operate in a fast‑paced, highly regulated environment while maintaining exceptional attention to detail.
• Strong analytical skills with the ability to identify behavioral patterns, detect anomalies, and make sound decisions under pressure.
• Excellent written and verbal communication skills, with the ability to explain complex issues clearly and professionally.
• Flexibility to work rotating shifts—including evenings, weekends, and holidays—as required in 24/7 gaming operations.
• Must be a current New Jersey resident and able to work on‑site in NJ.

Preferred Qualifications:

• Minimum 2 years of experience in online casino operations or a closely related area (fraud, payments, risk, or customer operations).
• Hold a New Jersey Casino License.
• Knowledge of NJDGE regulatory frameworks.
• Familiarity with KYC/AML processes, chargebacks, and risk‑management tools.

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.

Location: Peachtree Corners, GA

(working in office ~3 days per week)

Duration: 10 Weeks

About Rugged Road

Rugged Road is building gear people genuinely love while working toward a mission to help end the global water crisis. As a growing consumer products brand, we’re looking for interns who want real exposure to how a business operates day to day.

About the Internship

This 10-week summer internship is designed for students and early-career individuals who want hands-on experience inside a fast-growing company. Interns will work closely with Rugged Road’s leadership team and rotate across departments, gaining exposure to marketing, sales, operations, product development, and more.

You’ll see how ideas move from concept to execution and get a firsthand look at how real business decisions are made. This is not a sit-back-and-observe internship. You’ll be involved in meaningful work and contribute to projects that matter.

Whether you’re an aspiring content creator, sales professional, operations-minded problem solver, or someone hoping to one day start your own company, this program is designed to give you broad exposure and practical, real-world experience.

What You’ll Do

• Rotate across key areas of the business, including marketing, sales, operations, and product development
• Support real projects and initiatives that contribute to day-to-day business operations
• Gain hands-on experience seeing how a growing brand functions behind the scenes
• Participate in weekly Lunch & Learns with advisors, investors, and entrepreneurs who have helped shape Rugged Road’s journey
• Help bring the brand to life through activations, content creation, and customer engagement in the field
• Support outdoor events and brand experiences in places like the Chattahoochee River, Lake Lanier, and other activation locations

What You’ll Gain

• Practical, real-world experience across multiple business functions
• Direct exposure to leadership and mentorship from experienced entrepreneurs and business leaders
• Opportunities to build skills, relationships, and a deeper understanding of entrepreneurship
• A clearer view of what it takes to grow and scale a consumer products brand

Who Should Apply

We’re looking for curious, motivated, and adaptable people who are eager to learn. This internship is a strong fit for anyone interested in content creation, sales, operations, marketing, entrepreneurship, or startups.

Additional Details

This is an unpaid internship, but it offers meaningful responsibility, real-world experience, and a practical crash course in entrepreneurship. By the end of the summer, interns will leave with skills, connections, and insights that many people do not gain until their first full-time role.

Garman Partners is an Engaged Search Firm specializing in working with mid-market organizations. The types of organizations where your work and passion can actually affect the outcomes for the organization.

We focus on three core items in our assessment of candidates for our clients: Head, Heart and Briefcase. This means we go much deeper than just a resume. We look at behavioral data to see if you're hard-wired for success in the role (Head). We also go to lengths to determine if the culture fits your idea of what a great work place should be. (Heart). Finally, we look at the details of your skills and experience (Briefcase).

Our client is an organization that is on the move, and growing rapidly. They value their people, and value results. They make things happen. Not old school, not boring, and thrive on results. They continue to grow, even during the tough economic times that we're faced with. They have several mission critical projects in both the development and planning stages. We need strong Operations to keep things aligned throughout all of their campuses.

You know where you stand with this team. They say it how it is, and love business. If you prefer to live in a world where you're measured by successes and not just on number of years in a seat, let's have a discussion.

• Project delivery & operational oversight
• Financial & budget management
• Strong people management & customer management

If this isn't for you, we can decide that together. Our ACME (Architecture, Construction, Mechanical, Engineering) Team is working with several companies on key searches. Each with it's own vision, passions and values. Let's see where you fit.

Let's talk. We keep it confidential always.

Darwin Research Group is seeking an operations-minded, people-focused Research Manager to lead our research team and ensure efficient, high-quality production of our flagship product: a library of syndicated profiles analyzing the most important hospital systems, cancer treatment centers, and physician groups in the United States, as well as other company research offerings.

In this role, you will report to the Research Director. You will be the operational anchor, working with substantial independence to manage people, optimize workflows, maintain standards, and continuously improve how Darwin’s products are produced.

This is a hands-on leadership role for someone who thrives at the intersection of people management, production excellence, and content quality. You do not need to arrive as a health care expert. Yet, you must bring the intellectual curiosity, motivation, and learning aptitude required to thrive in a start-up environment, establish product knowledge and credibility quickly, and build deeper expertise over time.The position is located in our Scottsdale office.

Key Responsibilities

Team Leadership & Supervision

• Mentor and manage a team of 10-12 early-career researchers responsible for producing the company’s primary product and other research offerings
• Handle day-to-day personnel tasks, conduct performance reviews, deliver coaching sessions, and lead career development planning for the team
• Identify, develop, and promote growth of high-potential team members toward advanced research analyst and consultant roles
• Lead hiring, onboarding, and training of new research team members
• Foster a culture of accountability, integrity, quality, and continuous development

Production & Operations Management

• Own the end-to-end workflow and deadlines for research product production
• Balance workloads across the team, optimizing for capacity, skill development, and deadlines
• Work closely with the Operations team, the owner of our internal systems, research applications, and client delivery processes, to ensure production and workflow changes are properly reflected in systems
• Track throughput and quality, identify and resolve bottlenecks, and make resource allocation/staffing recommendations to the Director
• Drive the general research interview process that provides valuable insights for the syndicated profiles and other Darwin product offerings

Content Quality & Subject Mastery

• Develop deep knowledge of our profile and research report content, research methodologies, and quality standards
• Review work for completeness, consistency, and proper response to editorial feedback
• Ensure interview insights are accurately incorporated into each report; maintain high standards for interview analysis, annotation, and incorporation into research reports
• Maintain awareness of relevant healthcare industry trends to build credibility as a leader who can provide meaningful content, analytical feedback, and report offering recommendations
• Collaborate with editorial staff and peer reviewers on language, style, and layout decisions

Strategic Support & Product Input

• Over time, grow to support the Director’s strategy, client, and commercialization efforts
• Bring a “product manager” mindset to Darwin report offerings: what do our clients need, what’s working, what’s not, what needs to change?
• Identify holes, gaps, or opportunities to improve product offerings
• Support custom research projects and client engagements when appropriate (especially after year one)

What Success Looks Like

• Product production is smooth and consistent, with met deadlines and top-quality output
• Assigned researchers understand expectations, grow in capability over time, and see a career development path
• Career paths and workflows are clear, efficient, and proactively managed
• The Research Director spends more time on strategic work, not supervising daily production operations
• You quickly become a credible voice in discussions about improving research and product content and offerings, quality, and structure

Qualifications

Required

• 5–8 years of professional experience, including at least 2 years in a formal team leadership, operations, or project management role
• Proven track record in managing workflows, prioritizing competing demands, and optimizing team productivity in a fast-paced environment
• Demonstrated ability to mentor early-career professionals, deliver constructive performance feedback, and design clear career progression paths
• Strong organizational skills, exceptional attention to detail, and the ability to make sound, independent decisions
• Ability to rapidly understand new industries, concepts, and research methodologies
• Excellent written and verbal communication skills with the high emotional intelligence needed to navigate a growing startup environment
• Experience in healthcare and/or life sciences (deep expertise not required)
• Comfort with ambiguity, shifting priorities, and evolving product requirements

Strongly Preferred

• Direct experience in research operations, publishing, or content creation
• Experience with standardized content products, syndicated reports, or recurring publication cycles
• Experience working in a start-up environment
• Track record of significant, large-scale process improvement
• Bachelor’s degree in business, communications, social sciences, or related field

Who Thrives in This Role

You're energized by making things run smoothly. You like building systems, solving workflow puzzles, and creating order out of chaos. You're equally comfortable having a coaching conversation with a struggling team member or building a capacity planning spreadsheet. You can credibly assess the quality of work even in areas where you're not the official expert. You prefer to solve problems yourself rather than escalate everything up the chain- but you know when to involve your boss. You enjoy coaching and managing a team and working in an evolving environment.