Dbsi Services Abilene, TX Jobs in Usa

14,608 positions found — Page 2

TRANSPORTATION, BUS SERVICER
✦ New
Salary not disclosed
Odessa, TX 1 day ago

Job Title: Vehicle Service Attendant Wage/Hour Status: Non-exempt

Reports to: Shop Supervisor Pay Grade: Auxiliary 5

Dept./School: Transportation Days: 227

Primary Purpose: Maintain fluid levels on all buses.

Qualifications:

Education/Certification:

* High school diploma or GED preferred

Special Knowledge/Skills:

* Attention to detail

* Ability to follow instructions

* Possess or obtain a Class B CDL with \"P\" & \"S\" endorsements

* Have or be eligible for state certification as a school bus driver

Experience:

* Vehicle preventive maintenance preferred

Major Responsibilities and Duties:

* Check and maintain all fluid levels on Transportation vehicle

* Visually inspect belts and hoses for wear

* Inform the Shop Foreman and/or Lead Mechanic of any potential mechanical problems

* Record odometer readings and amounts of fuel, fluid, and oil used in each vehicle, report an accurate reading of school bus fuel gages

* Clean pump islands, bus parking stalls, and compound as needed

* Work in other areas as needed in the summer time, wash bay, etc.

* Ensure that all out of town trip buses have been fueled and checked for proper fluid levels, hose leaks, or worn belts

* Keep pump filters changed to ensure good operations and clean fuel

* Drive a school bus route as needed

* Any other duties as assigned

Supervisory Responsibilities:

* Manage bus riders while driving a bus

Working Conditions:

* Ability to handle extreme weather conditions, to climb upon some vehicles in order to raise the hood and check oil and fluids, and to be exposed to fumes and gasoline.

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress. Frequent districtwide and statewide travel; occasional prolonged or irregular hours.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. I have read, understand, and attest to the above description and funding relating to my daily activities.

Signature__________________________________ Date _____________________________

Not Specified
Position: In-House Legal Counsel (Full-Time in Frisco, TX)
Salary not disclosed
Dallas, TX 3 days ago

Location: Frisco, TX (North Dallas)

**This is a full time, on-site position working 40 hours per week in the office

Reports to: Chief Executive Officer (CEO) and MSB Global Executive Team

Compensation: Competitive salary + performance incentives + benefits

Industry: Large-Scale AI Data Centers, Energy Infrastructure, Real Estate Development


POSITION SUMMARY

MSB Global Services, LLC is developing one of the largest AI-focused, multi-phase data center campuses in the United States, supported by extensive on-site power generation, microgrid systems, real estate development, and strategic partnerships. The In-House Legal Counsel will serve as the organization’s primary legal authority, advising executive leadership on litigation, corporate governance, contracts, environmental permitting, EPC agreements, and compliance.


This role is responsible for protecting the company’s legal interests, managing risk across all phases of development and construction, structuring complex financial and ownership documents, and ensuring that MSB Global operates in full compliance with federal, state, and local regulations.


This is a senior, high-impact position requiring exceptional judgment, multi-disciplinary legal expertise, and the ability to operate at the pace and complexity of billion-dollar infrastructure development.


KEY RESPONSIBILITIES


1. Litigation & Dispute Resolution


  • Represent MSB Global directly in legal disputes or coordinate strategy with outside counsel.
  • Prepare pleadings, motions, affidavits, and demand letters.
  • Manage litigation related to real estate, infrastructure, construction, contracts, land-use, permitting, or municipal/government disputes.
  • Develop a legal strategy to protect the company's interests in deposit disputes, wrongful enforcement, breach of contract, and interconnection disagreements.


2. Corporate Law & Governance

  • Draft, negotiate, and maintain:
  • Private Placement Memoranda (PPMs)
  • Class A and Class B share structures
  • Membership interest documentation for LLCs
  • Operating agreements, bylaws, and shareholder rights
  • Create structures to prevent dilution of MSB Global ownership and ensure leadership control is preserved.
  • Maintain compliance with federal/state securities laws (including Reg D 506(c) when applicable).


3. Contractual Law & Strategic Partnerships

  • Draft and negotiate complex strategic partnership agreements with hyperscalers, investors, utilities, engineering firms, and technology providers.
  • Structure joint ventures (JVs) and SPV arrangements for real estate, energy, and data center development.
  • Ensure enforceability, risk mitigation, and favorable terms for MSB Global at all times.


4. Employment Law & Company Internal Policies

  • Provide guidance on hiring, HR policies, employee relations, and labor compliance.
  • Draft and manage:
  • Employee handbooks
  • Code of Conduct
  • Anti-harassment, DEI, safety, and compliance policies
  • Discipline procedures and performance documentation
  • Support HR with employee contracts, offer letters, NDAs, and confidentiality/intellectual property agreements.


5. Infrastructure Contracting & Construction Law

  • Draft, negotiate, and manage:
  • EPC agreements (Engineering, Procurement & Construction)
  • Prime contracts with general contractors
  • Subcontractor agreements
  • Supplier contracts for turbines, BESS, electrical equipment, chillers, and related infrastructure
  • Advise on change orders, pay applications, delays, LDs (Liquidated Damages), warranty obligations, lien releases, and risk allocation.


6. Lease Agreements (Hyperscalers & Enterprise Tenants)

  • Draft and negotiate hyperscale data center leases, including:
  • PPA (Power Purchase Agreement) attachments
  • Service-level requirements
  • Uptime, redundancy, and Tier III/Tier IV expectations
  • Expansion rights, renewal terms, early termination penalties
  • Damage, liability, and insurance requirements
  • Ensure MSB lease terms maximize revenue protection and long-term asset value.


7. Company Policies, Memos & Authority Governance

  • Draft executive powers and authorities matrix (e.g., spending limits, approval workflows, signing authorities).
  • Prepare board resolutions, corporate notices, memos, and compliance updates.
  • Support Executive Team communication through formal legal memoranda.


8. Insurance Policies & Risk Management

  • Review, negotiate, and manage:
  • Commercial General Liability
  • Builder’s Risk
  • Professional Liability
  • Cybersecurity / Digital Infrastructure
  • Property & Casualty
  • Environmental liability
  • Ensure policy compliance with 380/381 Agreements, municipal requirements, and lender/investor demands.
  • Advise on claims, settlements, and coverage disputes.


9. Environmental Permitting & Regulatory Compliance

  • Manage environmental and air-quality permitting for gas turbines, microgrids, and large-scale energy systems.
  • Prepare filings with TCEQ, EPA, and local authorities.
  • Advise on emissions limits, siting requirements, modeling, and reporting obligations.
  • Ensure compliance with NEPA components if triggered by federal programs.
  • Support the development of environmental impact studies as needed.


10. EPC, Supplier & Contractor Agreements

  • Structure all EPC contracts and supply agreements for:
  • Generation technologies (fuel cells, gas turbines, reciprocating engines, etc.)
  • BESS systems
  • Substation equipment
  • Mechanical/electrical/plumbing systems
  • Ensure scope clarity, warranty protections, performance guarantees, LDs, indemnities, and safety requirements align with project risk profile.
  • Manage contract administration throughout project lifecycle.


QUALIFICATIONS

  • J.D. from an accredited U.S. law school; active license to practice law in Texas (or ability to obtain reciprocity).
  • 8–15+ years of experience, ideally with a mix of:
  • Real estate development
  • Construction/infrastructure law
  • Energy permitting
  • Corporate securities
  • Complex commercial contracts
  • Tech/data center sector experience (preferred but not required)
  • Demonstrated experience drafting high-value EPC, JV, PPA, or data center lease agreements.
  • Strong understanding of Texas regulatory environment (Chapter 380/381, Chapter 372, TCEQ, ERCOT/Oncor frameworks).
  • Ability to manage risk on multi-billion-dollar projects with speed and accuracy.
  • Strong negotiation skills, business judgment, and leadership presence.


KEY COMPETENCIES

  • Strategic decision-making under pressure
  • Exceptional drafting and redlining accuracy
  • Ability to balance legal risk with commercial objectives
  • Strong communication with executive leadership and stakeholders
  • High integrity, confidentiality, and independence
  • Ability to manage outside counsel effectively and cost-efficiently


WHY MSB GLOBAL

  • Opportunity to serve as legal architect of a transformative, multi-billion-dollar AI + energy infrastructure campus.
  • High executive visibility and influence over major strategic decisions.
  • Entrepreneurial environment with rapid growth and meaningful equity opportunities.
  • Work on cutting-edge issues at the intersection of data, energy, infrastructure, and real estate.
permanent
Optometrist - Temple, TX
Salary not disclosed
Temple, TX 6 days ago

About the Role:

A leading private eye care practice in Temple, TX, seeks a skilled and compassionate Optometrist to join its friendly team. This opportunity offers a generous sign-on bonus, relocation support, and a collaborative clinical environment using advanced diagnostic technology. New graduates are welcome and encouraged to apply.


Key Responsibilities:

• Conduct comprehensive eye exams for patients of all ages

• Diagnose and manage ocular diseases and visual disorders

• Educate patients on ocular health and preventive care

• Recommend and fit specialty contact lenses

• Operate advanced equipment (Optos, glaucoma testing, lensometer, tonometer, phoropter)

• Collaborate with optometrists and support staff

• Serve approximately 22 patients each day


Salary and Benefits:

• Compensation ranges from $120,000 to $190,000 annually

• Earn eligibility for a 14.5% production bonus

• Sign-On bonus offers $10,000 to $20,000

• Relocation assistance provides up to $5,000

• Maintain a Monday–Friday, 8 AM–5 PM schedule


How to Apply:

Join a practice that values your expertise, supports your growth, and empowers you to make a meaningful difference. Apply today to become part of this growing family of eye care professionals. Submit your application via the job board or email your resume to Steve Gill at


Requirements:

• Hold a valid state optometry license or actively pursue one

• Demonstrate 1–3 years of clinical experience (new grads encouraged)

•Communicate clearly and organize effectively

• Thrive in a fast-paced, patient-focused environment• Exhibit business acumen and leadership skills


About Eyetastic Services:

Eyetastic Services partners exclusively with employers who offer equal opportunities in all healthcare fields. As dedicated eye care professionals, we support you throughout every stage of the hiring process—including providing free resume assistance and negotiating on your behalf—always respecting your privacy. We never share your information with other recruiting agencies or charge candidates fees, so you can pursue new opportunities with peace of mind.


Learn More:

Visit for a list of nationwide opportunities.

Not Specified
Bilingual Customer Service Rep
14.50
Manor, TX 6 days ago
Customer Service Representative

LoanStar Title Loans
10804 US Hwy 290 E Manor, TX 78653

Pay Range

$14.50 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed .

Schedule

Store Hours:

Full-Time in store position
Monday - Friday: 10:00 AM - 6:00 PM
Rotating Saturdays: 9:00 AM - 2:00 PM
Never work on Sundays

About the Position

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.

Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.

Key Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

What We Offer

  • Competitive pay
  • 6 paid holidays
  • Paid vacation
  • Paid on-the-job training
  • Full-time, stable work schedule
  • Career growth opportunities
  • Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.


Qualifications

General

• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail-oriented and organized

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

About LoanStar Title Loans

LoanStar Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanStar Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.
permanent
Financial Security Advisor - Member Services (SAN ANTONIO)
🏢 Usaa
Salary not disclosed
San antonio, TX 4 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based at the following locations: San Antonio, TX, Colorado Springs, CO Campus . Relocation assistance is not available for this position.

What you'll do:

  • Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.

  • Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.

  • Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.

  • Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.

  • Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.

  • Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).

  • Monitors legislative initiatives that may impact economy, society, and personal financial situation.

  • Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's

  • products and services.

  • May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

  • Serves as a resource to less experienced team members on escalated issues of a routine nature.

  • Guides and influences less experienced team members.

Work Hours:

  • Monday – Friday / 7:30am – 7:00pm (Central)

  • An 8 hour shift will fall within these hours

  • This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

  • High School diploma or GED

  • Required maintenance of Life/Health license

  • Required annual completion of AHIP and Broker/Carrier appointments when applicable.

  • 2 years of financial industry and/or life sales experience

  • Experience delivering frequent written and oral communication

  • Experience acquiring and applying new concepts and information

  • Experience processing and analyzing information

  • Experience fulfilling requests and meeting deadlines

  • Experience resolving conflict and negotiating

  • Experience multi-tasking in an operating systems environment

  • Experience participating in or leading teams

  • Successful completion of a job-related assessment may be required

What sets you apart:

  • 4+ years experience working in Sales with life insurance

  • 1+ years experience working in a call center environment

  • CLU® - Chartered Life Underwriter or comparable designation

  • US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $62,470.00 - $108,680.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Not Specified
Residential Electricians for Service Technicians
Salary not disclosed
Residential Electricians for Service Technicians Residential Electricians for Service Technicians We are hiring Residential Electricians for service at our Northeast San Antonio location.

Individual must be diligent, have excellent attendance, and work overtime as needed.

Candidates must have previous electrical experience with an electrical wireman or journeyman license.

A company vehicle may be provided to travel to and from work for qualified and licensed technicians.

Primary tasks involve: Hot checking and troubleshooting homes Maintain a clean truck and 'truck stock' of materials Follow direction of area supervisor and complete tasks in a timely manner Accurately record work performed and materials used on a handwritten document Communicate and work with home builders and homeowners in a positive and professional manner Candidates must possess the following skills: Thorough knowledge and understanding of residential electrical codes Understanding of residential wiring practices The ability to accurately diagnose and correct electrical installation errors The ability to install various electrical devices and light fixtures Must be able to work with others in a team environment Valid Texas driver's license No criminal history This position is hourly with an option to enroll in benefits including health insurance with employer contribution, and a 401k plan with an employer match.

PowerHouse Electrical Services, Inc.

is an Equal Opportunity Employer and a smoke-free workplace.

Background investigation, MVR, and drug screening required.

PI86ade7d9ad5f-1617
Not Specified
Executive Director, Dialysis Services - San Antonio, TX (Relocation Assistance Available)
✦ New
Salary not disclosed
Solms, TX 1 day ago

About University Health : At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation.

Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.

Position Overview : As the Executive Director of Dialysis Services , you will oversee the administration and clinical direction of all dialysis services within our health system.

This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services.

You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.

Key Responsibilities : Patient Care : Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.

Human Resources : Supervise and mentor a team of clinical and support staff.

You will play a key role in staff development, recruitment, and fostering a positive work environment.

Budget and Planning : Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.

Policy and Procedures : Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.

Community Relations : Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.

Qualifications : Education : Bachelor's degree in Nursing (required); Master’s degree (preferred) Experience : At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.

Certifications : Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.

Skills : Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.

Why University Health : Impactful Work : Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.

Comprehensive Benefits : Competitive salary, comprehensive health plans, retirement options, and generous paid time off.

Relocation Assistance : Moving to San Antonio? We offer relocation support to help you settle into your new role and home.

Location : San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life.

With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.

permanent
Customer Service Associate I
Salary not disclosed
Whitehouse, TX 2 days ago
Customer Service Associate

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

Assist customers with questions and recommendations

Manage sales transactions while working assigned cash register

Maintain security of cash and protect company assets

Keep the store well-stocked, and recover merchandise

Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards

Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable

Other duties as assigned*

Skills and Experience:

High school diploma or equivalent is preferred

Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

Ability to follow instructions and interpret operational documents is required

Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

Excellent customer service and relationship management skills are required

Strong organizational and communication skills are required

Strong problem-solving and decision-making skills are required

Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Not Specified
FT Customer Service Representitive - Work From Home
Salary not disclosed
Cedar park, TX, WFH 2 days ago

[Customer Support / Remote]
- Anywhere in U.S.

/ Up to $20 per hour
- As a Customer Service Rep at Promenade, you will: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email; Listen to customer inquiries, diagnose issues, and provide helpful solutions; Accurately identify and escalate complex technical issues to our engineering team; Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns; Identify trends and suggest improvements to enhance our support processes and overall user experience...Hiring Immediately >>


Remote working/work at home options are available for this role.
Not Specified
4X10 Customer Service Job Openings (Immediately Hiring)
🏢 MCI
Salary not disclosed
Killeen, TX 2 days ago
Customer Service Representative

Location: Killeen, TX

Position Overview

We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program; however, we can usually find something that works for everyone. This is a great opportunity for you to jumpstart your career, and with our industry-leading training, you are sure to grow.

Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
Candidate Qualifications

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
Conditions of Employment

All MCI Locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to

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