Customer Support Examples Jobs in Usa
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Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor Qualifications: • 2 years of customer service experience required • At least 1 year of hands on mechanical experience required • 2 years of supervisory experience preferred • At least 2 years of service department administration preferred • High School diploma or equivalent required • Associates Degree, Technical School Degree, or Bachelors Degree preferred • ASE certification preferred • Prior experience with service scheduling programs and diagnostic programs preferred • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Salary: $35.00/hr + Shift Differential When Applicable Schedule: 2nd shift/Mid Shift Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors Job Family: Common Address: 10755 Bigge Street Primary Location: US-CA-San Leandro Employer: Penske Truck Leasing Co., L.P.
Req ID: 2602408
Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor Qualifications: • 2 years of customer service experience required • At least 1 year of hands on mechanical experience required • 2 years of supervisory experience preferred • At least 2 years of service department administration preferred • High School diploma or equivalent required • Associates Degree, Technical School Degree, or Bachelors Degree preferred • ASE certification preferred • Prior experience with service scheduling programs and diagnostic programs preferred • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Salary: $27.50/hr + Shift Differential When Applicable Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors Job Family: Customer Experience Address: 3009 Evergreen Ave Primary Location: US-CA-West Sacramento Employer: Penske Truck Leasing Co., L.P.
Req ID: 2603014
As a Delivery Driver, you will serve as the "Face of Factory Motor Parts." You will be responsible for the delivery of merchandise in a safe, prompt, and professional manner leaving a positive impact, and completely satisfy our customers. Additional responsibilities for this transportation role include:
- Driving in a safe, courteous and defensive manner
- Communicating professionally with customers at their site
- Setting up customer returns accurately
- Participating in yearly physical inventories
Job requirements: We are seeking a reliable and safety-minded Delivery Driver committed to providing exceptional customer service. You should also be highly organized with strong time-management and prioritization skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to communicate maintain professional and cooperative relationships with both customers and colleagues. Additional qualifications for this role include:
- Clean Driving Record
- High school diploma or GED
- 19 years of age or older
- Class C or D valid license
- Physically adept to lift up-to 75 pounds
- Ability to read a map or understanding of geographic area
- Demonstrated ability to drive "safe" in various road conditions, which may include the transportation of hazardous materials
We are an EEOC/AA Employer. An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join our team as a Customer Service Representative at our Domino's Pizza location in Granite City, United States! We're looking for an enthusiastic and customer-focused individual to provide exceptional service at our 2201 Madison Ave store. As a key member of our team, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for quality service.
Responsibilities:
- Answer incoming phone calls and take customer orders accurately and efficiently
- Prepare and make pizzas according to company standards and customer specifications
- Process cash and credit card transactions with precision
- Deliver outstanding customer service, addressing inquiries and resolving issues promptly
- Maintain a clean and organized work environment, adhering to health and safety standards
- Collaborate with team members to ensure smooth operations during busy periods
- Assist with various cleaning tasks to uphold store cleanliness
- Handle and lift items weighing up to 25 lbs. as needed
Qualifications:
- Excellent communication skills with the ability to interact professionally with customers and team members
- Strong attention to detail and ability to follow directions accurately
- Flexibility to work various shifts, including weekends and holidays
- Positive attitude and friendly demeanor, with a passion for customer service
- Basic computer proficiency for operating order-taking systems
- Ability to multitask effectively in a fast-paced environment
- Problem-solving skills to address customer concerns efficiently
- Physical ability to stand for extended periods and lift up to 25 lbs.
- Team-oriented mindset with a willingness to assist colleagues as needed
- High school diploma or equivalent preferred (not required)
Additional Information:
All your information will be kept confidential according to EEO guidelines.
At Security National Bank, if there is one belief we hold together as a team, it's that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life's interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we'd like you to advance your career with us at SNB.
As a Customer Service Representative (Bank Teller), you are the Bank's front-line ambassador in delivering stellar customer service. CSR's are a critical role for the Bank and represent our brand. Successful CSR's have a calm confidence, yet are outgoing and engaging. The ideal candidate for this position has a head for numbers, great organizational skills, and meticulous attention to detail. CSR's process large sums of money and multiple transactions per hour, so it's imperative they work accurately, quickly, and with a smile. Our CSR's develop lasting relationships with our customers and promote other bank services and products through referrals.
The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a "can-do" attitude who can proactively step up and offer assistance when needed. Security National Bank provides the training and professional development you need to build a strong foundation for a successful career in banking.
JOB DESCRIPTION:
- Provide the highest level of service to every customer.
- Maintain a cash drawer including taking in/giving out cash and balancing.
- Accurate and efficient processing of transactions.
- Receive loan, safe-deposit box and credit card payments.
- Handle service-related issues for customers.
- Identify customer needs through qualifying questions and refer appropriate services, products and digital options.
- Work as a cooperative team player to achieve branch and department goals.
Required for this position: Excellent customer service and problem resolution skills. Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent
- Cash handling experience
- Customer service experience
- Accuracy and meticulous attention to detail required
- Excellent oral, written, and interpersonal communication skills
- Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
- Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
- Team-oriented and the ability to work collaboratively across all levels of the organization
- Service-oriented, polite, and respectful
- Advanced problem-solving and analytical skills
- Ability to take direction and instruction and follow through independently until project completion
HOURS:
Extended business hours until 5:00 pm on weekdays and some Saturdays.
BENEFITS:
We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
ABOUT SECURITY NATIONAL BANK:
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis and emerge as the region's most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what's right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.
The Customer Care Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.
The ideal remote candidate for this role will have previous Personal Lines insurance experience and reside in one of the following locations: New York, New Jersey, Vermont, Connecticut, New Hampshire, Pennsylvania, or Massachusetts.
Your Impact:
- Answers all incoming telephone calls promptly and professionally. Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
- Processes and responds professionally to inquiries received via email, fax, or mail within established service levels.
- Accurately documents customer contact reasons and resolution in accordance with department protocol and completes applicable system and carrier website updates.
- Determines, analyzes, and solves problems related to policies and billing issues. Successfully applies problem solving and time management methodology; balances multiple tasks as business needs arise while maintaining production and quality standards.
- Uses de-escalation tactics when needed. Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution. Takes initiative to contribute to development of long-term solutions to prevent recurring or similar errors or problems, with a "customer first" philosophy.
- Develops and maintains product, procedural and technical systems knowledge.
Successful Candidates Will Have:
- Associates degree and 1 year experience in customer service and/or sales, preferably in the insurance industry; or an equivalent combination of education and experience.
- Proficiency using computers and Microsoft Office tools required, including experience with administration platforms and call center specific phone systems.
- Strong attention to detail and demonstrated ability to meet established quality and productivity standards.
- NYS Property & Casualty or Personal Lines license is required.
One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.
Pay Range: $23.00 - $25.00 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean dining room and parking lot.
Personal Requirements, Skills, and Abilities:
1. Some high school courses preferred.
2. Must be clean, neat and well groomed.
3. Must have good interpersonal communication skills to work with customers and other employees.
4. Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
5. Must be honest.
6. Must be able to follow verbal and written instructions and read recipes.
7. Must have basic knowledge of fast food operation and field knowledge of cash register and front line preparation procedures.
8. Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
9. Must be able to work as team member and to perform job duties with a minimum of disruption to customers or fellow employees.
10. Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
11. Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
12. Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.
13. Must be able to count money and give change correctly.
General Responsibilities:
1. Ensure customer satisfaction by providing quick, efficient service and quality products.
2. Provide excellence in quality, service and cleanliness.
3. Provide consistent product portions.
4. Maintain knowledge and operation of all equipment.
5. Follows and abides by all safety rules, policies, and procedures.
Job Training: Normally an entry level position, requiring one to three months experience to gain job knowledge. Job performed under close supervision. Customer contact of average duration with close supervision.
Decision Making Responsibilities: Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area. Follows established policies and procedures.
Working Conditions: Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.
Consequence Of Errors: Injured employees, dissatisfied customers, loss of revenue, damaged equipment.
Key Activities:
1. Quickly prepares customers' orders according to specifications and with the highest possible quality.
2. Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
3. Operates cash register.
4. Assists with front line preparation procedures.
5. Operates kitchen equipment as needed.
Location: SC, 29229
Time: Monday-Friday, 8:00 AM-4:30 PM
Duration: 3 Months, Contract to hire
Duties:
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
- Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
- Performs research as needed to resolve inquiries.
- 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
- Handles situations which may require adaptation of response or extensive research.
- Accurately documents inquiries.
- 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems.
- Responds to, researches and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- 10% Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- 5% Assist with the training of new employees and cross training of coworkers.
Skills:
Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Education:
Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package (health, dental, vision, 401k).
- Opportunities for professional growth and development.
***This is an ON-SITE position.
Position Overview:
The Customer Success Coordinator will be responsible for managing customer relationships and ensuring a seamless customer experience from pre-purchase through order phases. This role requires exceptional communication and organizational skills, as you will be the key point of contact between internal departments and external customers. The ideal candidate will have strong CRM management skills, a keen eye for detail, and the ability to extract, analyze, and manage data from multiple data sources to ensure our internal efforts align to customer needs and changes.
Customer Success Coordinator Qualifications:
- Associate’s degree in Business, Communications, or a related field (or equivalent experience).
- 2+ years of experience in customer service, account management, or a similar role, preferably in a manufacturing or OEM environment.
- Proficiency with CRM systems (Salesforce, ZoHo, HubSpot, etc.), ERP systems and Microsoft Office Suite, especially Excel.
- Strong skills in data analysis, with the ability to extract, manage, and interpret complex data sets.
- Excellent interpersonal and communication skills, both written and verbal, with the ability to build strong relationships with internal and external customers.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
- Ability to work independently and in a team environment, demonstrating problem-solving skills and a proactive approach.
- Experience in a manufacturing industry.
- Familiarity with order fulfillment processes and product development.
- Experience identifying and resolving data discrepancies in order systems or spreadsheets.
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned
Skills and Experience:
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.
We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Part time 12520 Main Street, Williston, South Carolina 29853 32156 Family Dollar
