Customer Service Part Time Entry Level Part Time Entry Level Jobs in New York, NY

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

As a Customer Success Manager, you are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions.Working closely with field sales or account managers, the Customer Success Manager brings their expertise to provide a range of services to customers, including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention.

The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory.They will work with existing and new customers to create and implement their digital solutions and will work with their field sales or account manager partners to expand their digital footprint.

Job Responsibilities:

* Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts.

* Responsible for assisting faculty in implementing and integrating Wiley's digital solutions.

* Consult with instructors on implementation and curriculum design, execute individual and departmental training plans.

* Collaborate with field sales/account manager to review the status of opportunities, existing business, and expansion opportunities; Partner with field sales/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers; Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions.

* Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions; Assist AM with converting the pilot to an adoption.

* Collaborate with field sales/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.

* Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.

* Conduct re-training with keycustomers to ensure all large adoption customers are "power users."

* Provide deep integration support on various LMS / LTI implementations.

* Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.

* Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends.

* Review vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP.Follow up on non-responders of IA confirmations at the end of each season.

Required Qualifications:

* Undergraduate degree.

* 2-4 years of relevant work experience in a similar function.

* Previous customer service, sales support and/or tech product support exposure.

* Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings.

* Strong written and verbal communication skills.

* Strong relationship building skills.

* Excellent organization and time management skills.

* Ability to learn and apply technical expertise with new and existing platforms.

* Strong skill set to train and implement digital solutions.

* Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions.

* Adaptable: can navigate complex sales processes with multiple decision makers.

Preferred Qualifications:

* Previous customer success or inside sales experience.

* User experience knowledge with a CRM platform, preferably Salesforce.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location:

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

The Account Director is responsible for ensuring client teams deliver exceptional, “white glove” service and operational excellence. This role provides hands-on leadership, drives continuous improvement, and fosters a culture of accountability and high performance. The Account Director proactively manages client relationships, oversees operations including Front of House services and adapts to evolving client needs and organizational changes.

JOB DUTIES

• People leadership
  • Directly supervise management, providing mentorship and supporting structured succession planning.
  • Foster a collaborative team environment, emphasizing readiness, accountability, and continuous improvement.
  • Support onboarding and development of new hires, ensuring rapid integration and contribution to service improvements.
  • Execute modifications to organizational design and teams to optimize operational activity and improve client experience.
• Operations leadership
  • Ensure client teams consistently meet or exceed service level agreements (SLAs) and deliver a premium, “white glove” client experience.
  • Provide operational oversight, ensuring all business processes align with best practices and organizational standards.
  • Champion best practices in service delivery, leveraging technology and systems for operational efficiency.
  • Implement strategies to improve and standardize all aspects of operations.
  • Ensure operational controls and management information and reporting requirements are fulfilled.
  • Oversee Front of House services as part of the overall client experience.
  • Drive operational excellence initiatives, including process improvement, knowledge management, and complaint resolution.
  • Promote a culture of high performance, learning, and quality.
  • Identify and mitigate operational, compliance, and financial risks.
  • Investigate and resolve issues escalated by the client, communicating significant matters to the appropriate leadership.
• Customer & account leadership
  • Develop and maintain effective client relationships with operational counterparts.
  • Address and escalate client concerns promptly, maintaining a sense of urgency and professionalism.
  • Support upselling and cross-selling of new services, as well as renewal and periodic price adjustment (PPA) processes as required.
  • Maintain appropriate communications channels with clients, the field, and offsite leadership.
• Financial and Contract Management
  • Ensure operational controls are in place to manage budget and maintain profitability.
  • Lead contract negotiations, renewals, and amendments as required.
  • Develop and execute strategic account plans in alignment with client and organizational goals.
• Other
  • Partner with functional teams to implement appropriate policies, internal controls, and reporting.
  • Highlight operational, compliance, and financial risk areas.
  • Participate as a key project team member in new business implementation.
  • Follow delegations of authority for operations team.

WORKING CONDITIONS

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Work is performed in a professional work environment and/or work from home setting.
• Business casual and/or professional attire required.

• Bachelor’s degree or equivalent experience required.
• 8+ years of leadership in a national or global customer service environment.
• Proven track record in resolving contract performance issues and building client relationships.
• Experience managing large teams and multiple service lines, including Front of House operations.
• At least one year of business development experience.
• Minimum five years of financial management, with a strong understanding of P&L impact.
• Excellent client service skills with a service-minded approach; must remain calm and confident in stressful situations.
  
  

RRD's current salary for this role is $130,000/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday through Friday, 9am to 5pm

#GOC

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Why Deliver with DoorDash?

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn:Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
• Total flexibility:Dash when it works for you. Set your own hours and work as much—or as little—as you want. 
• Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
• Instant cash flow:Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
• Quick and easy start:Sign up in minutes and get on the road fast.**
• Simple Process:Just pick up, drop off, and cash out. Payday is in your back pocket.

Basic Requirements

• 18+ years old*** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Sign Up

• Click “Sign UpApply Now” and complete the sign up process
• Download the DoorDash Dasher app and go

*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.

**Subject to eligibility..

***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

SERVPRO of Long Island City offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company's Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

• Perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Manage assets by protecting and using equipment and materials properly

• Valid driver's license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Compensation: $25.00 - $33.00 per hour

Each SERVPRO Franchise is Independently Owned and Operated.

Description

• 
  Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
  
  
• 
  Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
  
  
• 
  Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
  
  
• 
  Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
  
  
• 
  Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
  
  
• 
  Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
  
  
• 
  Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
  
  
• 
  Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
  
  
• 
  Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.
  
  

• 
  A Bachelor's degree or higher is preferred for this role.
  
  
• 
  An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
  
  
• 
  Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
  
  
• 
  A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
  
  
• 
  Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
  
  
• 
  Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
  
  
• 
  Bonus points for previous experience in Project Management, enriching your profile.
  
  
• 
  Excellent written and verbal communication skills in English.
  
  
• 
  Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
  
  
• 
  The ability to legally work in the country of hire is required for this position.
  
  

• 
  Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance.
• 
  Excellent medical, dental, and vision options
• 
  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• 
  Energetic work environment with a hybrid or remote work style, providing the balance you need.
• 
  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
• 
  Compensation Overview - Base Salary of $107,000 - $132,000 USD per year + [monthly/quarterly] commissions [subject to the terms of the applicable commission plan].
  Total compensation range for this position: $107,000 - $165,000 USD per year. Earnings are dependent on individual sales performance.

JOB TITLE: Customer Experience Analyst

LOCATION: 3 days in Lyndhurst, NJ & 2 days in NYC (on-site)

Salary: $92,000-97,000

Company Overview:

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives.

Position Overview:

UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.

Job Responsibilities:

• Analyze customer inquiries, various types of feedback. and related data.
• Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
• Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
• Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
• Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
• Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
• Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
• Is up to date and understanding of industry fraud trends
• Skills in defining requirements for operational changes or service improvement
• Capability to adhere to team processes and standards, while leading process improvement efforts.
• Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
• Other duties as assigned by supervisor

Requirements:

• Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
• Minimum 2-3 years of experience in Logistics or E-commerce is preferred
• Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
• Flexibility and agility to adapt to changing and evolving business requirements and objectives.
• Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
• Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
• Regular, dependable attendance and punctuality is required

Salary: $92,000 - $97,000

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Why Deliver with DoorDash?

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn:Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
• Total flexibility:Dash when it works for you. Set your own hours and work as much—or as little—as you want. 
• Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
• Instant cash flow:Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
• Quick and easy start:Sign up in minutes and get on the road fast.**
• Simple Process:Just pick up, drop off, and cash out. Payday is in your back pocket.

Basic Requirements

• 18+ years old*** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Sign Up

• Click “Sign UpApply Now” and complete the sign up process
• Download the DoorDash Dasher app and go

*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.

**Subject to eligibility..

***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

Sales Associate – Goldwin New York

Location: New York, NY

Employment Type: Full-Time

Expected Hours: 40 hours per week

Join the Goldwin Community

We are seeking a passionate and motivated Sales Associate to join our Goldwin New York team. This is an exciting opportunity for a retail professional who loves the outdoors, values craftsmanship and design, and takes pride in delivering an exceptional customer experience.

Working alongside the Store Manager and in close collaboration with our global headquarters in Japan, you will play an integral role in growing the Goldwin brand and community in New York and across North America. By driving sales performance, organizing store events, planning and executing social media content for the store, and fostering meaningful client relationships, you will help elevate the brand’s presence and contribute to the long-term success of Goldwin in the U.S. market.

About Goldwin

Goldwin is a Japanese premium sportswear and lifestyle brand offering refined technical apparel for people who work hard in the city and find freedom in the outdoors. Our products are minimalist, high-performance, and thoughtfully designed—drawing from over 70 years of craftsmanship, beginning as a small knitting factory in Toyama, Japan.

Rooted in a ski and outdoor heritage, Goldwin creates versatile, functional garments using advanced techniques and the highest-quality materials. Each piece reflects our pursuit of harmony: performance without excess, design without distraction.

Our Philosophy

Goldwin’s symbol unites three elements: dynamic energy, ski tracks, and mountain silhouettes, representing our mission to design beautiful, functional apparel that connects people and nature.

We strive to inspire active, balanced lifestyles through purposeful design and deep respect for the natural world.

Role Overview – Sales Associate

As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales at Goldwin’s New York store. You will engage with customers on the sales floor, provide product knowledge rooted in performance and design, and support daily store operations to ensure a premium retail experience.

In addition to sales activities, you will actively support in-store event operations and contribute to the store’s social media efforts, including content creation and posting in coordination with store initiatives. Depending on your interests and strengths, you may take on a focused role as either an Event Lead or an SNS Lead, helping to drive community engagement and brand visibility through events or digital storytelling.

This position is ideal for a motivated, detail-oriented team player who thrives in a fast-paced retail environment and has a strong interest in fashion, outdoor culture, and brand storytelling. You will also have opportunities to work closely with the Store Manager and global teams in Japan, gaining exposure to Goldwin’s global perspective and craftsmanship-driven brand values.

Key Responsibilities

• Support daily store operations, ensuring efficiency and alignment with Goldwin’s standards
• Drive individual and team sales performance through exceptional customer service and product knowledge
• Build and maintain meaningful client relationships to enhance customer loyalty and engagement
• Support stock control processes, ensuring accurate inventory levels, timely deliveries, and efficient product replenishment
• Maintain Goldwin’s visual merchandising standards and contribute to daily execution on the sales floor
• Depending on individual strengths and interests, take on a focused role as either:

- Event Lead: Support the planning and execution of in-store events and community activities in collaboration with the Store Manager and HQ

　- SNS Lead: Support store-level SNS and local marketing activities (e.g., Instagram), including content creation and coordination with brand guidelines

• Ensure adherence to health, safety, and security protocols always
• Contribute to Goldwin’s sustainability goals through responsible operations and community engagement

Requirements

Must Have

• Minimum 1–2 years of experience in retail or customer-facing roles, preferably in fashion, lifestyle, or outdoor brands
• Strong understanding of premium, lifestyle, or outdoor retail environments
• Passion for design, craftsmanship, and delivering a premium client experience
• Strong interest in Japanese apparel brands and a genuine passion for Japanese culture and aesthetics
• Excellent communication, organizational, and problem-solving skills
• Strong visual awareness and alignment with Goldwin’s minimalist aesthetic
• Flexible schedule, including availability on evenings, weekends, and holidays
• Physically able to support restocking, merchandising, and floor operations
• Fluent in English; additional languages are a plus

Nice to Have

• Experience supporting or assisting with in-store events, brand activations, or community-driven initiatives
• Interest in or basic experience with store-level SNS management (e.g. Instagram content coordination, posting, or story updates)
• Familiarity with working alongside HQ, marketing, or creative teams to align local activities with brand guidelines
• Comfort representing the brand in public-facing situations such as events, collaborations, or community gatherings
• Interest in fashion, outdoor culture, or design-driven brands with a global perspective
• Passion for outdoor activities or sports, and an active lifestyle mindset

What We Offer

• A dynamic, international work environment within one of Japan’s leading outdoor and lifestyle brands
• The opportunity to take ownership and make a visible impact as we grow Goldwin’s U.S. presence
• A culture that values quality, innovation, functionality, and attention to detail
• The chance to help build something meaningful in New York’s outdoor and design community

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

The Digital Revenue & Customer Experience Manager – Americas is a hands-on, managerial role responsible for defining, scaling, and governing Sika’s emerging digital revenue channel across the Americas Region reporting to the Digital Experience Director Americas together we will work on Sika’s digital transformation.

This role will help Sika America’s DX team enhance and elevate the existing digital revenue pipeline—already implemented across the region—ensuring its expansion, adoption, and continuous improvement across the region Americas. At the same time, the role is responsible for building the CX governance model for the region, defining the standards, KPIs, and methodologies that will shape how Sika serves and retains customers in a digital-first world.

This role defines the blueprint for how Sika grows, competes, and delivers value in a digital landscape offering the best customer experience.

• Lead and develop the Digital Sales & Revenue (DSR) and U.S. Customer Experience teams across North America and Latin America, ensuring regional alignment and performance.
  
  

• Own and scale the digital revenue channel in the Americas, accountable for adoption, results, process consistency, and cross-country coordination.
  
  

• Design and govern the end-to-end digital revenue workflow, from lead capture and qualification through routing, follow-up, and sales handover.
  
  

• Optimize and expand the digital revenue pipeline to improve conversion rates, revenue impact, and regional scalability.
  
  

• Ensure unified, high-quality operation of digital tools (e.g., Salesforce, Pardot/MCAE) with standardized data, rules, and performance measurement.
  
  

• Set and manage annual Digital Sourced Revenue targets, supported by regional dashboards tracking leads, pipeline, velocity, and revenue contribution.
  
  

• Establish and standardize the Customer Experience (CX) framework across the Americas, including KPIs such as NPS, CSAT, CES, response time, and resolution metrics.
  
  

• Integrate CX insights with digital revenue and service processes to enhance customer satisfaction and reduce friction across the full customer journey.
  
  

• Drive digital transformation and continuous improvement through automation, innovation, pilots, and adoption of new tools and methodologies.
  
  

• Lead multiple cross-functional, high-impact initiatives, translating regional insights into actionable plans with measurable business outcomes.
  
  

• Bachelor’s degree in Marketing, Business, Strategy, or a related field, with 5+ years of experience in digital revenue, lead management, CX, or commercial operations (preferably B2B/industrial).
  
  

• Strong hands-on expertise with Salesforce (lead/opportunity workflows, reporting, dashboards) and Pardot/MCAE.
  
  

• Proven experience leading regional or multi-country teams in complex business environments.
  
  

• Deep understanding of digital lead lifecycles, qualification frameworks, scoring models, and routing logic.
  
  

• Solid knowledge of CX methodologies and metrics (NPS, CSAT, CES), including building dashboards and scorecards.
  
  

• Ability to design, govern, and scale complex operational processes across multiple markets.
  
  

• Advanced analytical skills in pipeline performance, conversion metrics, revenue attribution, and SLA governance.
  
  

• Effective cross-functional leader, collaborating closely with Sales, Marketing, Customer Service, and IT.
  
  

• Strategic, adaptable, and self-driven leader with strong communication skills and the ability to influence without authority.
  
  

• B2B digital or distribution models, and familiarity with global Group Marketing structures, helpful.
  
  

• Spanish fluency a plus
  
  

Perks & Benefits

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

ABOUT US

Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, dessert brand NUDAKE and the headwear brand ATiiSSU. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.

GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.

TAMBURINS is a perfume brand that explores undefined territories of beauty. TAMBURINS merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance. TAMBURINS is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space.

NUDAKE is an F&B brand that redefines dessert culture with its ‘Make New Fantasy’ ethos. It creates novel desserts by integrating elements of fashion and art, transporting consumers to a new fantasy. By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience.

ATiiSSU is a distinctive fashion headwear brand that presents timeless innovation through experimental design and its unique aesthetic worldview, changing the concept of category. “Timeless” represents classic details that transcend the passage of time, while “Issue” symbolizes innovative design that traverses the boundaries of fashion, ultimately redefining the fashion headwear category.

Key Responsibilities:

• Sales & Customer Engagement: Actively engage with diverse range of customer, identifying their needs, providing personalized eyewear recommendations, and delivering excellent customer service to meet personal sales and productivity goals
• Operational Excellence: Complete daily operational tasks efficiently, including maintaining the sales floor, processing stock, replenishing merchandise, and ensuring store cleanliness and organization. This includes, mopping, dusting, and sweeping the store. Follow all company policies and procedures to ensure operational efficiency, compliance and adherence to safety standards.
• Store Management Support: Support Store Management and team initiatives, demonstrating flexibility and adaptability to meet the dynamic needs of the business. Contribute to a positive and collaborative work environment where growth and success are prioritized.
• Brand Representation: Maintain a professional, fashion-forward image that aligns with Gentle Monster’s brand standards. Ensure the store’s visual presentation reflects the brand’s image and visual merchandising expectations.
• Loss Prevention & Inventory Management: Minimize loss by strictly following loss prevention procedures, ensuring accurate stockroom processing, inventory management, and replenishment processes are in place.
• Continuous Improvement: Stay informed about product knowledge, providing valuable feedback to store management and maintaining high standards for store maintenance, cleanliness and safety.

Skills & Experience:

• Minimum of 1 – 2 years of retail experience
• Ability to adapt and multi-task in a fast-changing, retail environment
• Strong communication skills, both written and verbal

Requirements:

• Highschool graduate or equivalent
• Deliver a personalized customer experience
• Ability to work effectively and cooperatively with coworkers
• Ability to lift of move up to 25 pounds
• This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift
• Requires bending and kneeling to process and place merchandise as well as reach to obtain or stock merchandise from the stockroom
• MUST be available on weekends
• Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Education:

High school or equivalent (Required)

Experience:

Fashion retail: 1 year (Required)

Customer service: 1 year (Required)

Ability to Commute:

New York, New York 10012 (Required)

Work Location: In person

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Basic Requirements

• 18+ years old*** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

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**Subject to eligibility..

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Additional information

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Work Shifts

9:00 A.M – 5:00 P.M

Duties & Responsibilities

Purpose of Position:

Under varying degrees of direction, with broad latitude for the exercise of independent judgment, acts as an expert consultant and advisor on complex and important management problems, with particular reference to business organization and methods. All personnel perform related work.

Examples of Typical Tasks:

Under direction, performs the following typical tasks:

1. Provides expert consultant services for the use of executives, department heads, other departmental personnel, and to inter-corporate facilities or City-wide committees on business organization and methods, and the establishment and implementation of programs for the evaluation, improvement and regularization of normal business operations.

2. Engages in research on business organization and methods to assist in the development and installation of methods and techniques of general application in wide areas of departmental determination and execution or achievement of management policies, objectives and goals.

3. Prepares or supervises the preparation of reports on departmental organization and administration of normal business operations in the light of study and analysis of surveys designed to secure optimum efficiency, economy and adequacy of public service and convenience.

4. Conducts or supervises the conduct of special studies of assigned complex and important management problems.

5. Participates in the establishment and maintenance of effective cooperation and liaison with executive personnel in City departments and agencies, other government agencies and private agencies concerning problems and activities in the area of business organization and methods or the conduct of special studies of management problems.

Minimum Qualifications

1. A Master's degree in public administration or business administration, or in an equivalent or equally acceptable program, and four (4) years of satisfactory, full-time paid experience in a major governmental agency or large corporation or foundation in management analysis or in operational direction, planning, coordination or control of which two (2) years must have been in a supervisory, administrative or consultative capacity; or

2. A Baccalaureate degree from an accredited college or university and five (5) years of experience as stated in #1 above of which three (3) years must have been in a supervisory, administrative or consultative capacity; or

3. A satisfactory equivalent, however, all candidates must possess not less than the two (2) years of supervisory, administrative or consultative experience required.

Four (4) years of appropriate general experience may be substituted for a Baccalaureate degree requirement. Appropriate full-time teaching experience in an accredited college or university may be substituted on a year-for-year basis for the required general experience and appropriate full-time teaching experience in a position of professional rank may be substituted on a year-for-year basis for the required supervisory, administrative or consultative experience.

Department Preferences

Educational Level:

• Graduate Degree

Special Equipment/Machines Operated:

• MS Office
• Peoplesoft Financials
• FMS

Knowledge, Skills, Abilities and other Requirements:

• Capital Eligibility
• Financial Analysis and Controls
• Strong Written and Verbal Communication Skills
• Excellent Customer Service to internal Stakeholders
• Detailed Oriented and Organized

Boro Park Center is hiring a Bilingual Licensed Practical Nurse (LPN) in Brooklyn, NY.Full-Time, Part-Time, and Per Diem Shifts AvailableBase rate is $37.15 with an additional 10% shift differential for evenings and nights .Collecting required information from new Residents to be admitted.Recording health details of Residents; Administering medications and injections to Residents as needed.May be required to supervise Certified Nursing Assistants (CNAs).Helps Residents get dressed & take care of personal hygiene.Monitors Residents' food and liquid intake and output.Bilingual Mandarin/EnglishValid LPN State license.Boro Park Center for Rehabilitation and Healthcare is a 510-bed rehabilitation and Skilled Nursing Facility in the heart of the Boro Park section of Brooklyn.

Our warm and nurturing environment allows each resident to maintain his or her Rehabilitation and Healthcare, healthier, happier, and most of all, with the tools to succeed.

Our staff is committed to ensuring the highest quality of life for all our residents, by maintaining each resident's individuality.

We want all residents to leave the Boro Park Center font's dignity and independence.

Boro Park Center is a proud member of the Centers Health Care consortium.

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Participants are needed on a wide range of topics such as:

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• Food & Beverages (the consumption of various foods and beverages)
• Entertainment (About TV, movies or video games)
• Social Media (the use of different social media platforms)
• Financial (Banking and investing)
• Retirement (Planning what, when and how)
• Gender (studies based on your gender)
• Housing (Renters or Homeowners)

Compensation:

• Earn up to $250+ in Just ONE Hour! (Focus Group Session)
• Earn up to $3,000+ (Multi-Session Studies)

Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Qualifications:

• Speak and/or read English
• Must be 18yrs old or older
• Must have either a phone, computer or tablet with internet connection

Experience:

• Start Immediately - No Experience Needed! Anyone Can Participate!

Education:

• Open to all education levels - Your opinion matters!