Customer Operations Remote Jobs in Usa

• 
  
• 
  

  Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.

  
  
  
• 
  

  Ensure effective customer relations through professional communication.

  
  
  
• 
  

  Accurately document all customer interactions.

  
  
  

• 
  
• 
  

  Initiate or process adjustments as needed to resolve inquiries.

  
  
  
• 
  

  Conduct research and coordinate with other departments to resolve issues.

  
  
  
• 
  

  Respond to and assist with priority inquiries and special projects as required by management.

  
  
  

• 
  
• 
  

  Provide feedback to management regarding customer problems, questions, and needs.

  
  
  
• 
  

  Maintain accurate records of complaints and customer comments.

  
  
  
• 
  

  Recommend changes or improvements based on recurring issues.

  
  
  
• 
  

  Follow through on complaints until resolution or escalate to management when necessary.

  
  
  

• 
  
• 
  

  Maintain knowledge of quality work instructions and company policies.

  
  
  
• 
  

  Recommend improvements to procedures and techniques identified during daily operations.

  
  
  
• 
  

  Meet all departmental productivity, quality, and timeliness standards.

  
  
  

• 
  
• 
  

  Identify and promptly report suspected fraudulent activities.

  
  
  
• 
  

  Report system errors to the appropriate departments.

  
  
  

• 
  
• 
  

  Excellent verbal and written communication skills.

  
  
  
• 
  

  Strong interpersonal and organizational skills.

  
  
  
• 
  

  Ability to handle high-stress situations.

  
  
  
• 
  

  Good judgment and problem-solving abilities.

  
  
  
• 
  

  Strong customer service orientation.

  
  
  
• 
  

  Ability to learn and efficiently operate multiple computer systems.

  
  
  

Required:

• 
  
• 
  

  Basic computer operating skills.

  
  
  
• 
  

  Ability to use standard office equipment.

  
  
  

Preferred:

• 
  
• 
  

  Knowledge of word processing, spreadsheet, and database software.

  
  
  

Required Education:

• 
  
• 
  

  High School Diploma or equivalent.

  
  
  

Required Work Experience:

• 
  
• 
  

  None.

  
  
  

Preferred Education:

• 
  
• 
  

  Associate Degree.

  
  
  

Preferred Work Experience:

• 
  
• 
  

  2 years of customer service or call center experience.

  
  
  

• 
  
• 
  

  Typical office environment.

  
  
  

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Provides customer engagement in positive and approachable manner. Assists in maintaining a clean, well-stocked store for customers during their shopping experience. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. Independently stocks shelves and recovers merchandise in the store. Accurately handles customer funds and processes transactions using the POS system. Remains constantly aware of customer activity to ensure a safe and secure shopping environment. Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions:

Retail store environment where extended periods of standing are required Retail store stockroom environment subject to fluctuations in temperature Frequent lifting and maneuvering of merchandise and displays. Exposure to dust and extreme temperatures while unloading trailers. Scheduled work hours may vary, to include evenings and weekends.

Occasional use of ladders required.

• 
  
• 401(k)
  
• Bonus based on performance
  
• Competitive salary
  
• Flexible schedule
  
• Paid time off
  
• Training & development
  

• 
  
• Establish customer relationships and follow up with customers, as needed.
  
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  
• Promote successful and long-lasting customer relations.
  

• 
  
• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  
• Experience managing client relationships is preferred
  
• Interest in marketing products and services based on customer needs
  
• Excellent communication skills - written, verbal, and listening
  
• Dedicated to customer service
  
• Able to anticipate customer needs
  
• Able to effectively relate to a customer
  
• Bilingual Spanish preferred.
  

We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

Job Summary: To deliver a great customer experience and confidentiality while being accurate, friendly and efficient; to accurately scan, price and bag products; to collect proper payment; and to provide proper change if necessary; to process Customer returns accurately and in accordance with Company policy; to answer Customer inquiries by phone or in-person in a friendly and professional manner; and to perform other tasks as required in an efficient and safe manner, within Company policy.

Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

Essential Job Functions: Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:

• Maintain a clean, neat, organized and safe work environment.
• Greet all Customers and provide them with prompt, courteous service and assistance.
• Enter Customer information into database for eligibility of Wakefern programs.
• Understand operation of cash register and follow all cash handling procedures, if applicable.
• Knowledgeable about the various types of products carried in the store.
• Sort and return \"return to stock\" items back to normal location with priority; attention given to refrigerated and perishable items.
• Handle all damaged merchandise in accordance with Company procedures.
• Perform price check functions, if needed.
• Issue and keep information involving rain checks updated.
• Perform Scanrites according to Company procedures.
• Answer phone promptly and in a professional manner and direct as Company policies dictate, issue refunds and Price Plus cards.
• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Be familiar with the functions of digital processing equipment and be able to differentiate between various types of images and related merchandise, if applicable.
• Check prices and be knowledgeable about location of items in the store.
• Promote for sale any current charitable promotions to Customers.
• Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
• Understand and adhere to Company shrink guidelines as relates to Courtesy Desk operations.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights 50 lbs.
• Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
• Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
• Keep floor clear of debris and spills.
• Perform all duties in accordance with Local, State and Federal regulations as they pertain to Front-End operations.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Dress and groom according to Company policy to include uniform, name badge, and hat or hair restraint requirements.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
• Complete all applicable department training programs.
• Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
• Perform other duties as assigned.

Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.

This position is responsible for positive and courteous customer engagement through operating the cash register and electronic scanner to itemize and total customers' purchase, receive payment, and assist in bagging purchases. This position reports to and receives direction from the Store Manager and Assistant Manager. Primary duties include ensuring proper and efficient store operations during the assigned shift within Company policies and procedures and in such a manner that contributes to the increased profitability of the store and exhibits commitment to customer service.

Principal Duties and Responsibilities:

• Greet customers and promote outstanding customer service with all guests and associates.
• Responsible for accurate cash handling. Accepting money and providing change to customers.
• Handle customer complaints, take prompt and appropriate action to resolve the problem, or determining when to escalate the problem to management.
• Drive sales through effective communication with customers.
• Complete any paperwork required. Keep accurate logs of transactions as necessary.
• Inform supervisor of equipment breakdown or adjustments required.
• Follow appropriate food-handling procedures.
• Making sure that shelves and racks are stocked, clean and neat.
• Strong attention to detail and problem-solving skills. The staff is responsible for the upkeep and appearance of every part of the store including restrooms and storefront.
• Follow all procedures on daily duties, closing and opening procedures and ensure that all transactions are correct, and all mistakes are noted or fixed.
• Adhere to all City, County, and State regulations, policies, laws, and ordinances.
• Maintain a clean and customer friendly environment inside and outside the store.
• Protect store assets by being aware of security processes, checking ID's when appropriate, and being alert and aware of the behavior of people in the store.
• Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical activities, confidentiality, and great customer service.
• Continuous improvement through self-development and educational training and attend all training sessions required by law and the Company.

Qualifications of the Position:

• Excellent customer service skills.
• Strong communication skills.
• Ability to read and follow written instructions.
• Able to work in a fast-paced environment.
• Physically able to perform light to medium lifting (50 lbs.), pushing, pulling, reaching, bending, and walking.
• Ability to manage and prioritize a variety of activities simultaneously.
• Ability to stand for several hours at a time.
• Must be available to work days, evenings, weekends, and holidays.
• Exposure to outside weather conditions and walk-in cooler and freezers frequently.
• Ability to handle raw, frozen, and cooked food products, where applicable.
• Ability to work with nuts and other allergens.

Location: Bridgeton, MO

Industry: Construction

Pay: $42,000$44,000 annually

Addison Group is partnering with a manufacturing client seeking a detail-oriented and customer-focused Customer Support Administrator to join their growing team. This company values a laid-back, collaborative environment where employees can thrive.

The Customer Support Administrator will serve as the first point of contact for customers, handling inquiries, coordinating with sales representatives, and managing administrative tasks. This role is ideal for a tech-savvy, organized individual who excels in customer service and enjoys working in a casual, team-oriented setting.

• Respond to customer inquiries via phone, email, and walk-ins, ensuring excellent service.
• Handle warranty issues and follow up with past customers to assess satisfaction with completed projects (e.g., roofing, windows).
• Schedule appointments for sales representatives and assist in coordinating final project measurements with clients.
• Manage warranty claims, maintain clear documentation, and ensure timely resolutions.
• Record customer needs and relay information to the sales team for follow-up.
• Order supplies for projects and maintain data accuracy during the companys transition to paperless systems.
• Support team operations by collaborating with internal departments to streamline communication.

• Education: High school diploma or equivalent required; college coursework preferred.
• Experience: 12 years in customer service or administrative roles; experience in industries such as HVAC, lawn services, or home improvement preferred.
• Technical Skills:
  • Proficient in MS Office (Excel required; QuickBooks experience is a plus).
  • Strong data entry skills and comfort working with computer systems.

• Casual and relaxed work environment.
• Company swag provided.
• Catered lunches every other Friday.
• Opportunities for team-building events, including sports tickets.
• Great company benefits, 401k matching.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

Join our team as a Customer Service Representative at our Domino's Pizza location in Granite City, United States! We're looking for an enthusiastic and customer-focused individual to provide exceptional service at our 2201 Madison Ave store. As a key member of our team, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for quality service.

Responsibilities include:

• Answering incoming phone calls and taking customer orders accurately and efficiently
• Preparing and making pizzas according to company standards and customer specifications
• Processing cash and credit card transactions with precision
• Delivering outstanding customer service, addressing inquiries and resolving issues promptly
• Maintaining a clean and organized work environment, adhering to health and safety standards
• Collaborating with team members to ensure smooth operations during busy periods
• Assisting with various cleaning tasks to uphold store cleanliness
• Handling and lifting items weighing up to 25 lbs. as needed

Qualifications include:

• Excellent communication skills with the ability to interact professionally with customers and team members
• Strong attention to detail and ability to follow directions accurately
• Flexibility to work various shifts, including weekends and holidays
• Positive attitude and friendly demeanor, with a passion for customer service
• Basic computer proficiency for operating order-taking systems
• Ability to multitask effectively in a fast-paced environment
• Problem-solving skills to address customer concerns efficiently
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Team-oriented mindset with a willingness to assist colleagues as needed
• High school diploma or equivalent preferred (not required)

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. (\"Domino's Corporate\"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.

Customer Service Lead – Hoffman Estates, IL

$66,000–$76,000 Depending on Experience + Full Benefits, PTO, and More

For over 45 years, our team has supported customers by delivering high-quality products and reliable service they can count on. In manufacturing, timing, accuracy, and communication are critical, and our customer service team plays a key role in ensuring every order moves smoothly from production to delivery.

We are looking for a Customer Service Lead to guide our customer service team and help ensure seamless communication between customers, production, and internal departments. In this role, you'll provide hands-on leadership, support your team's development, and ensure customers receive accurate information, timely updates, and exceptional service.

This is a high-impact opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and naturally motivates others to perform at their best.

Responsibilities

• Lead, mentor, and support a customer service team, ensuring accurate and timely communication with customers regarding orders, production timelines, and delivery schedules.
• Serve as the liaison between customer service, production, logistics, and management to ensure smooth coordination and alignment.
• Assist with training, performance feedback, and professional development for team members.
• Monitor order processing and customer requests to ensure accuracy, efficiency, and on-time fulfillment.
• Identify opportunities to improve workflows, increase operational efficiency, and enhance the overall customer experience.
• Step in during high-volume periods to assist with order management, customer inquiries, and issue resolution.
• Oversee daily customer service operations including order entry, order tracking, invoicing, and communication regarding production status.
• Foster a collaborative, solutions-focused team environment that prioritizes responsiveness and reliability.

Qualifications

• 2+ years of corporate customer service experience - manufacturing/distribution environment preferred but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to coordinate with cross-functional teams including production, logistics, and sales.
• High-energy, positive leader who performs well in a fast-paced operational setting.
• Self-starter who adapts quickly, takes initiative, and leads by example.

Corporate Resources, on behalf of our client located in Hoffman Estates, is hiring a Customer Service Lead.