Customer Operations Remote Jobs in Usa

Business Operations Manager in Training

Position Overview: The Business Operations Manager (BOM) is responsible for leading all aspects of their team of associates and serves as a member of the Senior Management team of the store. The BOM collaborates with other teams including Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers (CECs) to create an iconic associate and customer experience aligned with CarMax culture. As a Senior Manager, the BOM works with the Senior Team to set strategy for the store, and provides vision, direction, and motivation to associates in all departments.

Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities:

• Manages and oversees a team of, generally, 10 – 30 associates to ensure an iconic customer experience is delivered through all internal and external interactions of buying and selling a car.
• Interviews, hires, creates a culture of continuous learning, and promotes associates to support store operations and help fuel company growth.
• Develops associates through timely and effective feedback, to include observations, file reviews, development plans, performance management, and the Annual Performance Review (APR) process.
• Creates an exciting and engaging environment for our associates through consistent use of engagement tools, such as round tables, one-on-ones, and Associate Voice Engagement Meetings.
• Champions and implements both company and store initiatives for consistent execution and continuous improvement.
• Reviews internal data and leads weekly store meetings focused on driving excellent compliance, strong process execution, and attentive protection of assets.
• Utilizes reports, analyzes information, displays financial responsibility through P&L management, and identifies opportunities for process improvements and waste reduction in business processes.
• Responsible for learning, teaching, and managing business practices to follow all federal, state, and local regulations.
• Builds and maintains relationships with state and/or local agencies and other vendors, as needed to conduct business.
• As a member of the store’s Senior Management team, models CarMax company values and leadership in all interactions.

Required Qualifications:

· Multi-task in a high energy, fast-paced work environment.

· Speak, listen, and write effectively in interactions with customers and associates across departments.

· Make independent judgments regarding critical business decisions.

· Read, interpret, and transcribe data in order to maintain accurate records.

· Identify business opportunities and suggest improvements.

· Completion of CarMax provided training.

· 3+ years management experience, retail management experience preferred.

· Intermediate PC skills.

· Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

· Rotating schedule with shifts that will include nights, weekend, and holidays.

· Occasional travel for meetings, training, and special assignments.

· Flexibility to work at multiple locations or relocate.

· Wear CarMax clothing (acquired through the company) at all times while working in the store.

Preferred Qualifications:

Bachelor’s Degree a plus.

About CarMax: At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
  

• Define and execute the multi-year product strategy for Membership, Customer Data, and Loyalty platforms.
• Develop and maintain a prioritized product roadmap aligned with enterprise growth, retention, and customer lifetime value (CLV) objectives.
• Identify opportunities to leverage customer data to drive personalization, engagement, and revenue growth.
  

• Lead development and optimization of customer data capabilities, including:
  • Identity resolution and profile unification
  • Data governance and compliance (GDPR, CCPA, etc.)
  • Segmentation and audience management
  • Real-time personalization enablement
• Partner with Engineering and Data teams to evolve CDP, CRM, and marketing technology stacks.
• Ensure scalable architecture to support omnichannel retail environments.
  

• Own digital product capabilities supporting loyalty enrollment, rewards management, tiering, promotions, and engagement campaigns.
• Optimize customer lifecycle journeys from acquisition through retention.
• Develop features that enhance member value proposition and drive repeat purchase behavior.
• Measure and improve loyalty program ROI, retention rate, and lifetime value.
  

• Lead agile product teams and collaborate closely with:
  • Engineering
  • Data Science & Analytics
  • Marketing & CRM
  • eCommerce
  • Store Operations
  • Finance & Legal
• Serve as the voice of the customer and translate business objectives into clear product requirements.
• Align stakeholders around KPIs and measurable outcomes.
  

• Define success metrics and KPIs (CLV, retention, engagement, incremental revenue, NPS).
• Use data and experimentation (A/B testing, cohort analysis) to drive product decisions.
• Build executive-level reporting and business cases for investment prioritization.
  

• 5+ years of product management experience, with 3+ years in digital product leadership.
• Deep expertise in customer data management, CDPs, CRM systems, and loyalty platforms.
• Experience in retail, specialty retail, consumer brands, or omnichannel environments.
• Proven track record of delivering data-driven personalization initiatives.
• Strong understanding of privacy regulations and data governance frameworks.
• Experience leading agile product teams and influencing cross-functional stakeholders.
• Demonstrated ability to manage complex platform integrations and enterprise-scale systems.
  

• Experience working in a multi-billion-dollar retail organization.
• Background in subscription or membership-based business models.
• Familiarity with leading CDP and CRM ecosystems (e.g., Salesforce, Adobe, Tealium, etc.).
• MBA or advanced degree in business, technology, or related field.
  

• Strategic thinker with strong commercial acumen
• Data-driven decision maker
• Influential communicator with executive presence
• Customer-obsessed mindset
• Bias for action and measurable impact
• Ability to operate in fast-paced, matrixed organizations
  

Operations & Administrative Director

Reports To: CEO

Location: Dallas, TX

Compensation: $70,000–$100,000, depending on experience and qualifications

About the Role

Would you like a role that has a lot of potential to move up within a 40-year-old company learning and developing new skills to drive business, financial, and operational success? If you are a go-getter, with transferrable skills, and can bring your successes and best practices to the facilities management business, this role may be for you.

The Operations & Administrative Director works closely with the CEO to ensure the day-to-day operations of the business run smoothly. This role keeps internal processes organized, supports service coordination, invoicing, and helps leadership keep key operational priorities on track.

You will work across teams to manage operational workflows, coordinate service requests, and support the administrative functions that keep the organization running efficiently. You will also interact with customers when needed, route issues to the appropriate managers, and follow up to ensure tasks are completed.

This position is a key operational partner to the CEO and helps maintain organization, accountability, and visibility across the business. Experience in janitorial services, facilities management, or other service-based industries is helpful, as the role involves coordinating service-related requests and operational tasks.

This role has a lot of potential to move up within the company learning and developing new skills to drive business, financial, and operational success.

Key Responsibilities

Operational and Administrative Support

• Support the CEO with daily operational priorities and ensure initiatives move forward
• Coordinate workflows to maintain organization and efficiency
• Identify operational issues and work with leadership to address them
• Exercise sound judgment in prioritizing operational issues and determining appropriate next steps
• Maintain organized records, documentation, and operational tracking systems
• Support administrative processes that help daily operations run efficiently
• Coordinate with vendors, partners, or service providers when needed
• Promote clear communication, accountability, and professionalism across teams

Finance Support

• Leverage accounting and bookkeeping skills to provide support with invoicing process flow
• Provide data analytics and reporting as needed, to support CEO in meeting the needs of the growing company and clients
• Utilize strong attention to detail skills to ensure accuracy in a timely manner

Service & Customer Coordination

• Communicate with customers regarding service requests, questions, or concerns to be handled in a timely manner
• Ensure customer issues are handled professionally and directed to the appropriate manager
• Coordinate internal follow-up to ensure customer requests are addressed

Process Improvement & Operational Visibility

• Identify areas where processes can be improved or streamlined
• Recommend improvements to operational processes and service workflows
• Assist with implementing systems or process improvements that support company growth
• Track operational activity and provide updates to leadership

Qualifications

• 5+ years experience in operations, administrative management, and/or business operations
• Strong business and financial acumen
• Proven portfolio of driving financial and operational success
• Experience in janitorial, facilities management, or another service-based industry is preferred
• Strong organizational, analytical, and problem-solving skills
• Excellent problem-solving skills and ability to work within simple and complex environments
• Professional communication skills with customers, managers, and leadership
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Comfort with ticketing systems, CRM platforms, or service management software
• Strong general computer skills and the ability to learn new systems quickly
• Bilingual skills are a plus

Contact Center Senior Operations Manager

Position is 100% Onsite – Greenville, South Carolina

Who We Are

• Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Position Overview

• The Harte Hanks Sr. Operations Manager is responsible for managing the day-to-day activities of an account which includes building client relationships, managing customer communication, and coordination of multiple service lines for successful program delivery, problem solving, and team leadership.
• To provide short- & long-range management of account(s) activity.
• Liaison between Harte-Hanks (all areas) and the client.
• Monitor all program activities to ensure processes, procedures and client commitments are being followed and achieved.

Key Responsibilities

• Manage the daily activities of account management/ and support staff, including but not limited to Inventory Management, Distributions, Customer Service and Order Processing/Fulfillment.
• Provide directions to other account management and support staff, promoting consistent, tactical account management business practices.
• Facilitate problem identification and resolution.
• Ensure client commitments are consistently achieved.
• Support multiple special projects, as required, simultaneously.
• Ensures alignment between operational plans and budgetary expectations.

Requirements

• 3 years’ minimum experience as a Senior Ops Manager / Site Director (or equivalent)
• Experience implementing impactful change management and integrating innovation/analytics/insights into their operations.
• Strong organizational, time management and presentation skills.
• Ability to manage multiple time sensitive, deadline-oriented projects simultaneously, in a fast-moving environment.
• Ability to clearly communicate (written/verbal) with internal and external audiences.
• Strong problem solving and analytical skills.
• Proven experience in strategic operations management, including budget oversight, forecasting and long-term planning.
• Experience leading leaders (managers/supervisors) and developing high-performing teams.
• Proficient in Word, Excel, PowerPoint, and Tableau.
• Ability to translate operational data into actionable insights and strategic decisions.
• Detail-oriented, self-motivated & able to work well independently.
• Position is Onsite in Greenville South Carolina

Preferred Training/Experience:

• 4-year degree
• 5 years’ business experience in a related industry (project management, customer service, direct marketing or service bureau experience)
• Six Sigma certification
• Background working with BPO partners or outsourced operations.
• Financial - invoice reconciliation, performance-based programs and contract adherence.

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more
• Equal Opportunity Employer / M / F/ H / V

This job description is intended to outline the general scope and level of work expected from employees in this role. Actual duties, responsibilities, and qualifications may vary depending on the specific assignment or team.

Field Operations Associate

Compensation: $20.19 per hour + monthly bonus potential up to $333

Hours: Monday – Friday, 8:00am to 5:00pm

Job Summary

The Field Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

• Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
• Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start

Contractor Onboarding

• Provide world class customer service in every interaction to ensure a quality candidate experience
• Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
• Document all candidate/contractor touchpoints and communicate updates in a timely manner
• Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
• Provide pre-employment documents and screen requirements to the candidate for review and signature
• Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
• Assist with contractor training and certification requirements
• Attend office meetings to help communicate onboarding statuses as needed
• Enter and manage background, drug testing and medical screening process for contractors
• Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)
• Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
• Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner

Lifecycle Management

• Serve as contact for contractor questions, and facilitate communication to the center to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
• Partner with the center to update contractor records for address updates, direct deposit changes, etc.
• Manage the processing of live paychecks
• Manage contractor travel booking requests
• Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution

Operational Support Activities

• Provide outstanding front office customer service (telephone and reception area)
• Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
• In partnership with Field Operations Supervisor, manage internal payroll process
• Asset distribution and collection for new internal hires and terminations
• Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
• Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
• Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
• Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
• In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

• Excellent written/oral communication and interpersonal skills
• Strong decision-making ability
• Ability to tackle complex issues and develop innovative, practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks
• Excellent time management and focus on deadlines and goals
• Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

• 2 + years’ experience in a customer service-related position
• Associates degree or two years of applicable experience in customer service
• BA/BS degree in Human Resources, Business, or Accounting preferred

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We are looking for a great leader like yourself! Come be part of the employer of choice and have an impact!

Berner Food & Beverage's mission is to be a world-class manufacturer of food and beverages, by we are the provider and employee of choice. We will strive to:

• Ensure the highest standards of food safety and quality for our customers' brands.
• Foster a culture that promotes a safe, productive, inclusive, respectful, and meaningful work environment for our employees.
• Instill a culture of continuous improvement, innovation, and growth to achieve sustainable, consistent performance.

Berner Food & Beverage, headquartered in Dakota, Illinois, is recognized as an employer of choice in the food and beverage manufacturing industry, offering a dynamic, team-oriented environment where employee development and career success are core values25. The company is committed to fostering a safe, inclusive, and innovative workplace, making it an attractive destination for skilled maintenance professionals.

State-of-the-Art Automation

Berner operates a state-of-the-art, SQF Level III-certified facility, featuring advanced automation and manufacturing technologies. Their 290,000-square-foot plant expansion has tripled production space and introduced cutting-edge equipment, supporting a wide range of shelf-stable beverages, dips, sauces, and aerosol cheese products. This modern infrastructure ensures that Maintenance Technicians work with the latest systems and play a key role in keeping operations running smoothly.

Great Benefits and Flexible Work Schedule

Employees at Berner enjoy a competitive wage and comprehensive benefits package, including health insurance, dental coverage, and a 401(k) plan. The company values work-life balance, offering flexible work schedules that accommodate different shifts and personal needs, making it easier for technicians to manage their professional and personal commitments.

Industry Recognition

This Year (2025), Berner Food & Beverage was a finalist in the Illinois Manufacturers’ Association’s “Coolest Thing Made in Illinois” tournament, highlighting the company’s innovation and leadership in the industry for its Aerosol Cheese Products. This recognition underscores Berner’s reputation for producing high-quality, in-demand products and its commitment to manufacturing excellence.

Reports to: Director of Operations

Summary: The Operations Manager will report to the Sr Director of Operations as an immediate contact person. In addition to management and supervision of production, the Operations Manager also leads efforts to continuously control costs, improve efficiency, and increase productivity. The Operations Manager will have oversight (in accordance with HR) of the line(s) personnel and determine ways to maximize human capital. The Operations Manager will also implement and enforce policies and procedures, coordinate with leaders from other departments, and interact with upper management. The Operations Manager will need to be flexible with work schedules, which may include different shifts and additional hours.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned to meet business needs.

· Promoting and implementing Berners’s values, work ethics, and team concept approach in all supervisory techniques.

· Able to implement continuous and process improvements to enhance the efficiencies of the production floor/lines.

· Lead and drive production across several shifts.

· Thorough understanding of production staff coordination and development. Ensure individuals are in the correct positions on the production floor in collaboration with the production supervisors.

· Ensure set KPIs are being followed by Production Supervisors.

· Participate in the strategic planning process and help develop long-range plans to meet business profit and growth objectives.

· Develops, reviews, and implements strategies and actions resulting in continuous improvement in safety, product quality, product delivery, productivity, material utilization, customer service, workforce diversity, quality of work life, and lower manufacturing costs.

· Provides assistance to the Engineering Department in the selection, layout, and installation of new equipment and the improvement of current equipment in the production area.

· Cooperates with the Quality Control and Quality Assurance Departments to ensure compliance with all quality SOPs.

· Supports the Quality and technical departments with any audits, including GMP Certifications, SQF, or any customer-specific audits. • Ensures and maintains appropriate files for tracking batch and productivity records.

· Tracks productivity numbers for all lines and employees for all beverage lines, meeting and exceeding efficiency standards.

· Have knowledge of Berners’ Co-Manufacturing Customers, including: customer needs, product strategy, and customer specifications.

· Improve and maintain OEE for each line.

· Lead efforts to continuously control costs, improve efficiency and increase production

· Determine staffing requirements for all night shift production

· Determine methods to maximize human capital

· Lead, motivate, mentor, and develop Production Personnel

· Ensures effective employee relations: Provides coaching for development. Resolves employee issues through problem resolution and disciplinary action.

· Balances quality, productivity, cost, safety, and morale to achieve positive results in all areas.

· Ensures the department meets all compliance standards

· Ensures product integrity throughout the production process by using HACCP and Quality Control points established and posted on the production floor

· Ensures safety by implementing and monitoring safe operating procedures.

· Facilitating communication between departments to ensure overall company effectiveness

· Managing and participating in projects as assigned by the Director of Operations and COO.

· Ensure with Supervisors, staff, and quality personnel that correct ingredients are being used (lot verification), blend and grind, and the cook areas.

· Ensure with Production Managers, Supervisors, and staff that partials are being weighed up in approved containers, are labeled, and covered. (including condiments)

· Ensure with supervisors and staff that batches are being staged on the table in the cooking area, and on pallets in the blend and grind.

Training, Education & Experience

· Demonstrate knowledge of the Retort Process by earning a Better Food Processing Certificate

· Leadership: a demonstrated ability to lead people and get results through others

· Planning: an ability to think ahead and prepare actions to achieve results

· 2 – 3 Years Supervisory Experience: Including employee hiring and retention, performance review, and discipline

· Ability to measure performance against goals and standards

· Ability to lead, motivate, and develop others

· Ability to speak persuasively and listen effectively

· Ability to manage multiple priorities

· Problem analysis and resolution skills

· Ability to achieve positive results in the areas of safety, quality, productivity, and employee relations.

· Strong interpersonal and communication skills.

· Strong team player

· B.A. Business/ Sciences, or will take work-related experiences in place of education.

Working Conditions:

• Indoors

• Walking on wet and slippery floors

• Standing/Walking up to 100% of the shift

• 12-hour shifts

Pay Range: $115 ,000.00 - Salary (based on experience)

Benefits Offered: Medical, Vision, Dental, Flex Spending, Basic Life and Accidental Death & Dismemberment; Short and Long Term Disability, EAP, and 401k.

Note: This job description is not intended to be all-inclusive. An employee may perform other related duties as needed to meet Berner Food & Beverage’s ongoing needs.

Company Description

House of Ladders is a trusted provider of high-quality ladders, scaffold sales and rentals, truck and van equipment, as well as climbing and safety equipment, serving professionals across construction, maintenance, and utility industries. We take pride in offering innovative solutions tailored to meet the unique needs of our clients, supported by our knowledgeable and experienced team. Our commitment to safety and exceptional customer service is at the core of everything we do, ensuring that our products and services meet the highest industry standards. We prioritize building long-lasting relationships and providing reliable equipment for projects of all sizes.

Responsbilities

Daily Operations & Warehouse Support

• Assist with opening/closing the warehouse and maintaining a clean, safe, organized space
• Pull and prepare orders accurately using pick tickets
• Track equipment inventory, rental usage, and locations to ensure accurate records
• Help receive/inspect incoming equipment and update systems

Sales, Orders & Customer Assistance

• Take incoming orders (phone, walk-in, email) and handle counter sales
• Greet customers warmly, listen to their needs, recommend the right equipment/safety solutions, and provide knowledgeable, friendly service
• Ensure customers get the best experience: quick responses, accurate info, follow-ups on deliveries/issues, and resolution of any concerns

Project & Rental Coordination

• Support the Operations Manager in coordinating rentals, deliveries, setups, pickups, and small projects
• Track timelines, equipment availability, and progress to meet customer deadlines
• Manage details like scheduling, documentation (pick tickets, basic invoices), and team communication
• Follow through meticulously to guarantee on-time, high-quality service and customer satisfaction

General Duties

• Use computer systems for orders, tracking, and basic documentation
• Operate forklift safely to move/load equipment (experience preferred; training available)
• Drive company vehicle for local support as needed

Qualifications

• Strong Operations Management skills to efficiently oversee projects and processes.
• Excellent Communication and Customer Service skills to maintain professional interactions with clients and partners.
• Proficient Analytical Skills for problem-solving and decision-making in a dynamic environment.
• Experience in Administrative Assistance to manage documentation, scheduling, and task organization.
• Strong organizational skills and the ability to prioritize multiple responsibilities.
• Proficiency in project management tools and software is a plus.
• An associate or bachelor’s degree in Business Administration, Operations, or a related field is preferred.

Salary: $48,000 – $65,000 per year, depending on experience and qualifications.

Benefits: Health insurance, 401(k), and paid time off.

Nidec Mobility America Corporation(NMOA) seeks an energetic and focused Customer Quality Engineer (automotive electronics) within our St. Charles, IL operations.

As a world leader in sensing and control technology, we control the most discrete functions within an automobile – from seat switches, power window switches, and instrument panel controls, towards complex user interfaces. NMOA is directly involved with automotive OEM’s and holds a leadership position within Nidec for product development with global vehicle makers.

Objective

Works with interdepartmental Engineers / technical colleagues in a team environment to

manage the New Product Launches of key customer accounts for Quality, leading / solving product problems.

The Customer Quality Engineer (NPL) manages strategic customers’ accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations.

Essential Responsibilities

• Develop strategy to manage specific customer accounts
• Lead customer quality issue resolution
• Interact with customer to satisfy their requirements
• Understand customer specific requirements
• Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements.
• Actively engage site production team to drive manufacturing improvements
• Support new business opportunities and new product development programs
• Gather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM to reduce warranty cost
• Support change management programs customers, and at plant level.
• Fulfill / Submit all new parts submission (PPAP) requirements
• Interact closely with cross functional Team to perform Advanced Product Quality
• Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
• Key member of FMEA Development serving as key member liaison between
• Manufacturing Engineering and Design Engineering.
• Set quality goals and improvement plans
• Document and utilize lessons learned
• Review / Improve Control plans
• Lead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer.
• Additional responsibility may entail New Product Launch activity which would require FMEA Moderator training.

Experience: 2+ years’ experience automotive manufacturing

Education: Bachelor's Degree

Knowledge/Skills/Abilities:

• Strong Detail / Accuracy in technical details and business writing / communication
• Analytical thinking and working knowledge of problem-solving techniques (i.e. paretos,
• cause and effect, fish bone diagrams, and 5Why analysis).
• Technical thinking and core tool knowledge as well as knowledge of plating, plastic
• molding, metal stamping and/or welding is a plus.
• Written and verbal communication with customers (internal & external)
• Quality engineering / Manufacturing engineering experience in automated high volume
• production environment within automotive industry.
• Able to implement / use of various charts, corrective action programs, simple DOE and other SPC Tools.
• Limited knowledge of soldering, electronic components and PCB assembly is a plus.
• Knowledge of ISO 14001 / IATF 16949, VDA Standards, and IPC-A-610D
• Strong skills/expertise with Microsoft Office, Word, Excel, Access and Minitab.
• Experience with European Automotive OEMs (BMW, VW, Audit, Mercedes, etc.) is a plus.

Travel Required: up to 10%

Keywords: Automotive, APQP, Electronics, Stamping, Customer Quality Engineer, customer

specific, PPM, KPI, Advanced Quality Planning, FMEA, 8D, 5P, 5 Whys, Fault Tree Analysis, 6-

panel, ERP, QAD, Warranty

No Soliciting

This position is not open to recruiting agencies.