Customer Operations Remote Jobs in Usa
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Description
Customer Service & Accounting Support Specialist (AR/AP)
We are looking for a detail-oriented and customer-focused Sales/Order Administrator to join our growing commercial team. In this role, you will act as the primary order entry/customer service/accounting point of contact for customers, including key medical device accounts, while supporting internal teams to ensure smooth order management, efficient sales operations, and accurate administrative coordination.
Key Responsibilities:
- Act as the primary order entry/customer service point of contact for Phototherapy customers, providing professional communication, service excellence, and support throughout the sales cycle.
- Manage the full order process from entry to confirmation, including sales and shop order creation, order changes, RMA requests, and customer follow-up, ensuring accuracy and compliance with company procedures.
- Review and coordinate incoming quote requests, working closely with the sales team to ensure timely and accurate responses.
- Maintain and update customer accounts, sales data, and documentation within CRM and ERP systems.
- Partner with operations, quality/regulatory and engineering teams to track order status, delivery schedules, and other customer requirements
- Prepare and distribute various order and sales reports, production schedules, performance metrics, and analytical tools to support business operations
- Proactively engage with customers regarding large or high-value invoices, ensuring timely payment and prompt follow-up on overdue payments
- Contribute to cash flow forecasting by providing regular updates on the timing and status of expected customer payments. Coordinate with finance on payment applications, handling of credit notes, refunds, or adjustments as required.
- Verify and monitor customer credit limits
- Process and apply customer payments through cash application, ensuring timely and accurate posting.
- Conduct collections on past-due invoices, communicating with customers to resolve discrepancies and reduce outstanding balances.
- Perform invoice data entry for Accounts Payable (AP), verifying accuracy and proper coding before processing.
- Execute 3-way matching of AP invoices, purchase orders, and receiving documents to ensure accuracy and compliance prior to payment.
- Reconcile Concur and American Express expense reports, ensuring accurate processing, receipt verification, and adherence to company expense policies.
- Ensure compliance with company policies, contractual obligations, and industry regulations in all sales-related documentation.
- Contribute to continuous process improvement initiatives to enhance sales operations efficiency and customer satisfaction.
Requirements
Qualifications
- Bachelor’s degree in business administration, Sales, Marketing, or a related discipline preferred; equivalent professional
experience will be considered.
- Minimum of 2–3 years of experience in a sales administration or related role, preferably within manufacturing, engineering, or the
medical device industry.
- Proficient in Microsoft Office Suite with the ability to quickly learn and navigate Lumitex ERP (Macola), customer portals (GEHC
SSO), and HubSpot (CRM)
- Exceptional organizational skills, accuracy, and attention to detail.
- Strong written and verbal communication skills with the ability to interact professionally with both internal and external
stakeholders.
- Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
- A customer-focused and solutions-oriented approach.
Why Join Us?
- Opportunity to work on innovative medical technologies that improve patient outcomes.
- Collaborative and growth-oriented work environment.
- Competitive salary, benefits, and professional development opportunities.
As a Pro Sales Customer Care Representative in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners.
The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You'll Perform all Customer Care responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries.
Document customer contacts.
Initiate outbound contacts as appropriate.
Provide online support for applications.
Utilize available resources to respond to internal and external customer inquiries.
Help identify process improvements and best practices for the team.
As applicable, answer email inquiries, web forms, etc.
within required time frames in a professional manner with accurate and timely information.
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
Meet or exceed performance expectations including but not limited to productivity, accessibility and quality assurance.
Adhere to and support all Percepta and client initiatives and company policies and procedures.
Attend and participate in team meetings.
Act as a mentor to less experienced teammates which include: Training new team members.
Act as a backup for a subject matter expert in the absence of the Sr.
Business Analyst and/or Team Leader.
Demonstrate leadership capabilities.
Complete training courses as directed by Operations and/or Training.
Complete additional tasks and projects as needed.
What You Bring to the Role High school diploma required.
College degree preferred or equivalent work experience required.
1
- 2 years of customer service experience required; does not need to be in a call center position.
Computer skills: experience working with multiple programs, ability to type.
Excellent customer service ability.
Ability to maneuver through various systems to provide the dealer with accurate information.
Displays professionalism and a positive attitude.
Ability to effectively communicate with customers, managers, and co-workers.
Strong written and oral communication.
Time management and organizational skills.
Willingness to take on new assignments.
Reliability.
Ability to multitask.
What You Can Expect Starting hourly rate of $16 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday thru Saturday: 8 am to 8 pm About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one.
Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect- a team that is accountable, dependable and gives you their full attention.
Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
Supervises most processes directly including workforce and equipment scheduling.
Responsible for making corrective action and disciplinary decisions up to written warning level.
Involved in the hiring process and customer meetings as necessary.
Reviews truck runs based on location of accounts, volume, costs, customer requirements and private fleet utilization.
Review daily orders for additional private fleet opportunities based on above requirements.
Schedule: Sunday
- Thursday, 7:00AM
- 4:30PM Supporting: Supervisor team of 5 and 65 Drivers Experience: People focused, operationally minded, strong communication skills, safety mindset, continuous improvement, goal oriented, detail oriented, demonstrated leadership skills Salary: $72,500 – $94,00 and bonus eligible up to 12% of base salary Benefits: Our excellent benefits plan keeps associates and their families happy, healthy, and secure.
To learn more visit Major Responsibilities: People: -Communicate performance standards that are specific and measurable, Interview hourly associates and provide recommendations for hire, Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.
Operations: -Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control, Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations.
Assist in new associate training, Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion.
Finance: -Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Understand the relationship between decision-making and profitability, Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.
Safety: -Ensure day-to-day management and associate activities are in alignment with the location safety strategy, Provide associates with communication, training, feedback, and direction to ensure safe performance, Ensure compliance with all applicable regulatory agencies and company policies and procedures.
Growth / Customer Experience: -Understand the location-specific customer goals & objectives, Ensure the customer knows that we are committed to helping them meet their objectives, Determine areas that could benefit from Continuous Improvement efforts.
Fleet/Assets: -Properly plan work assignments to ensure effective use of fleet/warehouse equipment, Work with hourly associates to ensure they understand safe and efficient operation of equipment.
Other projects and tasks as assigned by supervisor Qualifications: -2
- 4 years related functional experience -High School Diploma or equivalent required -Bachelors Degree preferred -Strong written/oral communication and organizational skills are required -Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required -Regular, predictable, full attendance is an essential function of the job -Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.
The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies.
With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Visit Penske Logistics to learn more.
Job Category: Logistics/Supply Chain Job Function: Logistics & Supply Chain Job Family: Operations Address: 1200 N Kirk Rd Primary Location: US-IL-Batavia Employer: Penske Logistics LLC Req ID: 2602813
Job Description
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
*Class start date 04/06/2026
Job Overview
Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Bloomingdale’s Credit Experience Advocates are responsible for delivering an intimate and distinctive customer experience by responding to Bloomingdale’s customer inquiries via phone, chat, or email. Experience Advocates will provide full ownership to credit related inquiries, seizing the opportunity to rewrite the end of the story. Experience Advocates will leverage an environment of continuous learning and education to foster and achieve creative resolutions. We are driven by our desire to win with our customers by being available, knowledgeable, and always engaging.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What You Will Do
- Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction
- Respond to customer inbound calls, chat, or email in an efficient and friendly manner. Always conveying empathy for customer friction points.
- Promote and communicate current sales and loyalty promotions.
- Conduct extensive account research to provide appropriate resolution to customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters, including following up with the customer as needed
- Accurately record and maintain customer information, interactions, and case details in agent desktop systems.
- Engage and collaborate with stores, key stakeholders and business leadership on complex and escalated situations showing our customers that our connection makes us like No Other Store in the World.
- Be entrepreneurial and leverage elevated empowerment to manage appropriate customer accommodations.
- Always act with integrity, humanity, humility, and respect.
- Regular, dependable attendance and punctuality.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.
Who You Are
- Ability to integrate Bloomingdale’s customer experience model into all interactions
- Adaptable and able to adjust quickly to changing customer expectations and needs
- Ability to be a self-started who is comfortable taking the initiative to learn new things; strong decision-making abilities; strong analytical skills
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
- Experience in customer service or a related field, preferably in the credit services industry or luxury selling
- Strong verbal and written communication skills
- Empathic, patient, and professional while dealing with customers, especially in stressful situations Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- High-School diploma or related experience
Essential Physical Requirements You Will Perform
- This position requires talking, sitting and reaching with arms and hands.
- Involves sitting and talking for at least two consecutive hours, lifting at least 10lbs., stooping, kneeling, and crouching
- Reaching, including above eye level
- Involves close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment
- Able to navigate multiple computer applications from a dual monitor setup
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
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This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.
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Job Info
- Job IdentificationREQ_722561
- Job CategoryStores
- Posting Date02/23/2026, 12:21 PM
- Locations 7801 Citrus Park Town Center, Tampa, FL, 33625, US
Remote working/work at home options are available for this role.
Retail Marketplace Operations Manager, G-III
Position Description
Reporting To: Vice President of Network Strategy & Analytics
Location: On-Site in Dayton, NJ Distribution Center
Profile:
The Retail Marketplace Operations Manager will support the following:
- Direct-to-consumer shipping activities including marketplace, drop-shipments, and direct to consumer
- Returns management and disposition
- Retail and outlet shipping for owned stores
The Manager will play a key role in fostering strong relationships with internal stakeholders in Distribution Operations and the Retail team to optimize performance. This role will support the continuous improvement of the returns process, as well as helping to ensure timely and efficient delivery of merchandise directly to customers or GIII retail outlets.
The ideal candidate will have a proven track record of success in returns management, e-commerce operations, and supply chain logistics, with strong leadership abilities to optimize these areas and collaborate cross-functionally to achieve business goals.
Responsibilities:
- Partner with leadership to analyze and accelerate strategies that define and implement best practices for merchandise returns, inventory placement, and disposition.
- Develop and implement the overall returns strategy to improve customer satisfaction and optimize the returns process, reducing costs and enhancing operational efficiency.
- Lead the development and roll-out of enhanced direct-to-consumer shipping and retail programs to ensure the timely and accurate delivery of products directly to customers.
- Compiling forecasts to be used by the operational teams.
- Monitor the D2C and retail supply chain performance to ensure timely and accurate fulfillment. This includes working closely with the GIII facility and 3PL leadership teams and the internal operations management team.
- Work closely with the Distribution Operations team to update and refine the D2C shipping procedures for the enterprise.
- Promote a customer-first approach across all D2C touchpoints, from online ordering to delivery, enhancing customer satisfaction and brand loyalty.
- Collaborate with IT teams to ensure that the necessary technology and systems (e.g., order management, fulfillment, and CRM systems) are integrated and optimized for efficient D2C operations.
- Identify and execute process improvements for returns handling, ensuring accuracy, timeliness, and alignment with company policies and customer expectations.
- Monitor and analyze returns data, identifying trends, root causes, and areas of opportunity for continuous improvement. Provide regular reports to leadership on key metrics, such as return rates, product defects, and cost of returns.
- Develop and manage KPIs and reporting frameworks to monitor and evaluate operational performance, identifying opportunities to optimize efficiency and reduce costs.
- Lead cross-functional initiatives to facilitate process improvements.
Qualifications/Requirements:
- Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration or related field.
- 5+ years of relevant experience, prior experience working cross functionally with CRM, Operations, Finance strongly preferred.
- A proven track record in leadership roles with the ability to drive change and foster innovation.
- Strong collaboration and creative problem-solving skills
- Demonstrated record of achievement in developing key business initiatives and forging productive relationships to drive growth and opportunity.
- Proven ability to communicate effectively across all levels of the organization, translating operational data into actionable insights.
- Results-oriented, with a focus on operational excellence and continuous improvement.
- Exceptional communication and leadership skills.
The pay range for this position is: $75,000 per year -$85,000 per year
Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.
About G-III Apparel Group, Ltd. | excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution and marketing, which enables us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands, including some of the most sought-after names in global fashion, our success is driven by our team’s entrepreneurial spirit and our deep relationships across the industry.
G-III’s owned brands include DKNY, Karl Lagerfeld Paris, Donna Karan, Vilebrequin, Sonia Rykiel, G.H. Bass, Bass Outdoor, Andrew Marc, Eliza J., GIII Sports and more. G-III has fashion licenses under the Calvin Klein, Tommy Hilfiger, Cole Haan, Dockers, Guess?, Kenneth Cole, Levi’s, Vince Camuto, Margaritaville and more. G-III also operates retail stores for the DKNY, Karl Lagerfeld Paris and Donna Karan brands.
Job Title: Network Operations Manager - NMS
Job Type: Full time - Permanent
Location: Richardson, TX – Onsite
Job Summary
- Lead the implementation and evolution of the client’s proprietary managed service systems that use network intelligence to maintain, optimize, and enhance customer networks.
- This technical leadership role balances hands-on implementation with team coordination, process improvement, and product development to enable scalable and efficient operations.
- Implement and support the network management systems that power the client’s managed services, including Ciena Navigator, Nokia WS-NOC, and NFM-P, along with related proprietary software platforms.
- Deliver proactive lifecycle management through Managed Software Services (MSS), including remote upgrades, security patching, and platform maintenance across customer optical NMS environments.
- Collaborate closely with the client’s software development and network engineering teams to identify and implement capabilities that leverage network intelligence data to proactively detect, communicate, and automatically resolve issues—transforming raw telemetry into actionable insights that prevent customer-impacting events network
ROLES & RESPONSIBILITIES
Network Intelligence and Service Delivery Optimization
- Collaborate with software development and network engineering teams to identify and implement features that transform network telemetry into proactive issue detection, communication, and automated resolution
- Drive automation and tooling improvements to increase efficiency and reduce manual effort
- Expand the internal knowledge base to accelerate implementation and troubleshooting
- Develop reporting on service delivery metrics, upgrade pipelines, and resource utilization
Service Delivery & Technical Leadership
- Lead delivery of Managed Software Services (MSS) – NMS upgrades, security patches, and maintenance – through direct execution or team delegation
- Provide technical escalation and approve upgrade strategies, rollback procedures, and risk mitigation plans
- Coordinate with customers' engineering and PM teams to manage scope changes, resolve delivery issues, and maintain high satisfaction
- Stay current on vendor software releases, security vulnerabilities, and industry best practices
- Manage vendor relationships for support, licensing, and technical escalations
Business & Operational Management
- Serve as primary point of contact for MSS and support quarterly business reviews
- Support sales and account management to refine and close new MSS opportunities
- Track operational budgets and drive profitability for MSS engagements
- Define and track KPIs: upgrade success rate, on-time delivery, customer satisfaction, and team utilization
Team Development & Culture
- Lead and mentor high-performing team with clear roles, responsibilities, and career progression
- Conduct performance reviews and provide coaching on technical capabilities and customer service excellence
- Foster a culture of proactive service delivery, continuous improvement, and technical innovation
QUALIFICATIONS
Required Experience
- 5+ years of experience in network operations, managed services, or telecom service delivery with strong technical foundation in enterprise IT infrastructure
1. Linux/Windows environments, database management, virtualization platforms
- Lifecycle management: system updates, security patches, and firmware upgrades
- Administering storage arrays and ensuring RAID/disk redundancy is in place
- Managing software license files tied to NMS platforms
- Maintaining replication and backup jobs
- 2+ years in leadership roles managing technical, service delivery teams
- Working knowledge of optical networking technologies (DWDM, OTN) in relation to Network Management Systems (Ciena Navigator/MCP, Nokia WaveSuite, or similar platforms)
- Proven track record delivering Managed Services with SLA commitments and customer satisfaction goals
- Experience with remote service delivery models, maintenance window planning, and change management
- Familiarity with ITIL service management framework and best practices
- Vendor management and escalation experience with telecom equipment manufacturers and software providers
Preferred Qualifications
- ITIL Foundation, PMP, or relevant vendor and technical certifications (Ciena, Nokia, VMware, Hyper-V)
- Experience in both service provider and enterprise networking environments
- Knowledge of network automation using Python, Ansible, or similar tools
- Experience with agile project delivery methodologies
- Leadership & Soft Skills
- Strong written and verbal communication skills
- Proven ability to develop and mentor technical talent
- Strong problem-solving skills and ability to make sound decisions under pressure
- Experience working with remote team members and customers
- Ability to balance strategic planning with hands-on technical problem solving
- Customer-focused mindset with commitment to service excellence
Education
Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related field; or equivalent experience
Seeking an experienced Director of Service Operations to lead and elevate national service performance. This role is responsible for delivering exceptional customer support, optimizing field operations, and ensuring strong alignment between internal teams and an external dealer service network.
Key Responsibilities
- Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, training, and field service teams.
- Oversee national day-to-day service operations to ensure timely, high-quality customer support and field response.
- Own warranty claim processes, root-cause analysis, and corrective action initiatives to improve product reliability and customer satisfaction.
- Direct parts, dispatch, and service coordination functions to optimize scheduling, resource allocation, and issue resolution.
- Establish and lead service training programs supporting continuous development of customer service and technical personnel.
- Drive operational excellence through KPI development, performance tracking, and implementation of standardized operating procedures.
- Partner closely with engineering, production, and sales teams to translate customer feedback into product and process improvements.
- Strengthen relationships with a nationwide dealer service network, ensuring alignment on performance expectations, training, and service standards.
- Deliver executive-level reporting on service performance, trends, risks, and improvement opportunities.
- Foster a culture of accountability, collaboration, and customer-first execution across the service organization.
Qualifications & Experience
- 5–10 years of leadership experience managing service or technical support organizations within manufacturing, automotive, industrial equipment, or related technical environments.
- Demonstrated success leading cross-functional service teams in fast-paced, customer-driven organizations.
- Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices.
- Proven ability to analyze performance data, establish measurable goals, and drive operational accountability.
- Excellent leadership, communication, and stakeholder influence skills.
- High emotional intelligence with a coaching-oriented leadership style.
- Technical aptitude related to electrical, mechanical, or charging systems strongly preferred.
- Passion for building scalable service organizations and delivering exceptional customer experiences.
Field Operations Associate
Compensation: $20.19 per hour + monthly bonus potential up to $333
Hours: Monday – Friday, 8:00am to 5:00pm
Job Summary
The Field Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.
Key Responsibilities
Client Onboarding
- Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
- Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
Contractor Onboarding
- Provide world class customer service in every interaction to ensure a quality candidate experience
- Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
- Document all candidate/contractor touchpoints and communicate updates in a timely manner
- Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
- Provide pre-employment documents and screen requirements to the candidate for review and signature
- Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
- Assist with contractor training and certification requirements
- Attend office meetings to help communicate onboarding statuses as needed
- Enter and manage background, drug testing and medical screening process for contractors
- Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)
- Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
- Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner
Lifecycle Management
- Serve as contact for contractor questions, and facilitate communication to the center to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
- Partner with the center to update contractor records for address updates, direct deposit changes, etc.
- Manage the processing of live paychecks
- Manage contractor travel booking requests
- Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution
Operational Support Activities
- Provide outstanding front office customer service (telephone and reception area)
- Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
- In partnership with Field Operations Supervisor, manage internal payroll process
- Asset distribution and collection for new internal hires and terminations
- Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
- Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
- Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
- Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
- In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
- Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory
Competencies
- Excellent written/oral communication and interpersonal skills
- Strong decision-making ability
- Ability to tackle complex issues and develop innovative, practical solutions
- Action and detail oriented; able to prioritize while handling multiple tasks
- Excellent time management and focus on deadlines and goals
- Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations
Qualifications
- 2 + years’ experience in a customer service-related position
- Associates degree or two years of applicable experience in customer service
- BA/BS degree in Human Resources, Business, or Accounting preferred
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
About , Inc.
, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.
Key Responsibilities
Strategic Technology Leadership
- In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
- Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
- Develop and execute Enterprise Order Management integrations for exception handling
- Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
- Align technology investments to measurable business outcomes including:
- CSAT / NPS improvement
- Cost-to-serve reduction
- CSRs end-to-end productivity improvements
- Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.
Technology Platform & Solution Ownership
- Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
- Voice, chat, email, SMS, and digital service channels
- Integrated order capture and exception handling
- Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
- Collaborate on Customer Center strategy, design, reliability, and optimization:
- IVR, call routing, telephony platforms
- Order exception management workflows
- Self-service and agent assisted transactions
- Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.
Delivery & Modernization
- Lead large-scale technology transformation programs including:
- CCaaS implementation & migrations
- CRM modernization
- Workforce forecasting, planning and scheduling solutions
- Autonomous agents and customer experience improvements
- Implement agile engineering practices with outcome-based delivery.
- Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
- Support modernization initiatives leveraging:
- Intelligent call routing and speech recognition
- Predictive inventory analytics
- Automated order exception handling
Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)
- Support adoption of AI, machine learning, and intelligent automation across customer care.
- Support implementation of Agentic AI and autonomous workflow agents to:
- Address and resolve WIMO calls
- Resolve order exceptions
- Automate refunds, replacements, and adjustments
- Proactively manage inventory imbalances
- Assist agents with real-time recommendations and next-best actions
- Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
- Deploy predictive analytics and ML models for:
- Call volume forecasting
- Order risk scoring
- Inventory demand sensing
- Backorder prevention
- Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
- Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.
Operational Excellence & Reliability
- Own production support, incident management, and platform stability.
- Reduce incident rates and Mean Time to Resolution (MTTR).
- Ensure resilience, disaster recovery readiness, and business continuity.
- Optimize system performance to handle seasonal and promotional peaks.
Data, Analytics & Automation
- Enable analytics layer to help business improve:
- Call containment
- Forecast accuracy
- Agent productivity
- Customer and Agent experience
- Cost-to-serve
- Establish KPI dashboards measuring both technical and business performance impact.
Leadership & Cross-Functional Collaboration
- Build and lead high-performing engineering, architecture, and operations teams.
- Partner closely with:
- Product Management and Customer Care Operations
- Supply Chain & Fulfillment
- Digital Commerce
- Finance & FP&A
- Security & Compliance
- Influence executive stakeholders and participate in steering committee governance.
- Ensure alignment with enterprise Intake Planning and capital prioritization processes.
Qualifications:
Experience
- 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
- eCommerce environments ($1B+ revenue).
- Experience managing global teams (including off-shore development centers) and large technology portfolios.
Technical Expertise
- Deep knowledge of:
- CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
- CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
- Workforce Management Solutions
- IVR and call/chat routing & optimization
- Strong understanding of:
- Cloud-native architecture
- API and microservices design
- Event-driven integration patterns
- Enterprise security and compliance standards
Leadership Competencies
- Strategic thinker with firm grasp on innovation and emerging technologies.
- Clear communicator with strong business acumen.
- Proven ability to influence C-level executives.
- Strong vendor negotiation and ecosystem management skills.
- Data-driven decision-maker with measurable results orientation.
- Exceptional team player with proven servant leadership style.
Education
- Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
- Advanced degree preferred
Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C.
We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus.
This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle.
What You’ll Be Doing:
Customer Support
- Serve as a primary point of contact for customer inquiries (parts, service, equipment)
- Provide basic technical support and identify customer needs
- Communicate order status, lead times, and updates proactively
Order Management & Systems
- Enter and manage orders within ERP systems
- Maintain accurate records in CRM platforms
- Process quotes, acknowledgments, and order changes
- Ensure accuracy across pricing, configurations, and part numbers
Logistics & Fulfillment
- Coordinate shipments with internal teams
- Track deliveries and ensure on-time fulfillment
- Resolve shipping issues and communicate updates to customers
Cross-Functional Collaboration
- Partner with Sales, Engineering, Manufacturing, and Shipping teams
- Ensure alignment on timelines, requirements, and customer expectations
Continuous Improvement
- Identify opportunities to improve processes and customer experience
- Support aftermarket growth through responsiveness and efficiency
What We’re Looking For:
- 2–5 years of experience in customer service, order management, or similar role
- Experience with ERP and/or CRM systems
- (Salesforce, SyteLine, or Pacejet highly preferred)
- Strong communication and organizational skills
- Technical aptitude — experience in manufacturing, equipment, or industrial environments is a plus
- Detail-oriented with the ability to manage multiple priorities
What Success Looks Like
- High order accuracy with minimal errors
- Fast, professional response times to customers
- Strong internal coordination across teams
- Consistent on-time delivery performance
Why Join?
- Be part of a stable, growing, family-owned company with a strong reputation in the industry
- Known for a collaborative, down-to-earth culture where people tend to stay long-term
- High visibility role with the opportunity to grow into aftermarket, service, or leadership paths
- Work closely with multiple teams and make a direct impact on customer experience
If you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role.
Message me directly or apply here to learn more.
