Customer Experience Representative Job Description Jobs in Usa

TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire an Inside Sales & Customer Experience Representative to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service.

Responsibilities

• Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team.
• Support sales team with quotes, proposals, order processing, and contract management.
• Collaborate with marketing to follow up on campaign leads and promotional activities.
• Respond promptly to customer inquiries via phone, email, or online channels.
• Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience.
• Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution.
• Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty.
• Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment.
• Other ad-hoc tasks as assigned by management.

Qualifications

• Associate’s degree or higher preferred (Business, Communications, or related field).
• 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment.
• Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency in Microsoft Office; experience with CRM/ERP systems preferred.
• Team player with a proactive attitude and problem-solving mindset.
• Interest in automotive or aftermarket products is a plus.
• Bilingual (English/Spanish or English/Chinese) is a plus.

Compensation & Benefits

• Competitive base salary plus commission and performance-based incentives
• Opportunity to grow into a senior success role within a fast-growing, innovative company
• Onsite fitness center
• Coffee, drinks and snacks

A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may include: 

• Greet and assist guests in a friendly and professional manner 
• Assisting guests with disabilities or special needs 
• Respond to guest inquiries and concerns, providing accurate and timely information 
• Handle guest complaints and resolve issues in a timely and satisfactory manner 
• Provide information about park attractions, events, and other guest services 
• Ensure guests are aware of park policies and procedures 
• Assisting with lost and found items 
• Ensure guest satisfaction through proactive guest interaction and engagement
• Be able to work outdoors in various weather conditions

Some of our amazing perks and benefits:

• Paid Training and FREE Uniforms!
• FREE Admission to our park and other Six Flags parks!
• Free tickets for friends and family!
• 30% discounts on Food and 20% Merchandise! 
• Work with people from here, near and from all over the world!
• Employee-only RIDE nights, GAME nights and FREE FOOD events!

Six Flags Entertainment Corporation is home to 42 unique and exciting properties across North America. Come join our world class team in Kansas City

$12.50 / hour

The Carowinds Merchandise Department focuses on offering a great shopping experience and we thrive on teaching Merchandising skill with setting up displays that everyone can enjoy and shop from. As part of the team, you'll create special memories for guests when you help find the perfect memento of their visit! You'll also:

• Demonstrate and sell merchandise to guests utilizing knowledge of products. 
• Conduct sales transactions on POS (point of sales) system.
• Display merchandise and suggest products to guests emphasizing key selling points or sales promotions. 
• Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.
• Maintain the cleanliness of the workspace including cash wrap.

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!
• Benefits for part-time, year-round positions include paid time off!

Do you love to help others, have a friendly disposition and an entrepreneurial spirit? Apply now if you're looking for a rewarding job that's also FUN! Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.

Positions are currently available for those who are 16 or older.

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.

$12.50 / hour

The Carowinds Merchandise Department focuses on offering a great shopping experience and we thrive on teaching Merchandising skill with setting up displays that everyone can enjoy and shop from. As part of the team, you'll create special memories for guests when you help find the perfect memento of their visit! You'll also:

• Demonstrate and sell merchandise to guests utilizing knowledge of products. 
• Conduct sales transactions on POS (point of sales) system.
• Display merchandise and suggest products to guests emphasizing key selling points or sales promotions. 
• Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.
• Maintain the cleanliness of the workspace including cash wrap.

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!
• Benefits for part-time, year-round positions include paid time off!

Do you love to help others, have a friendly disposition and an entrepreneurial spirit? Apply now if you're looking for a rewarding job that's also FUN! Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.

Positions are currently available for those who are 16 or older.

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.

$13.00/hour

Are you looking for a FUN and rewarding job?  Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you!

Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! 

Working at Kings Dominion, you will have access to these amazing perks:

• PAID Training!
• FREE Uniforms!
• FREE Admission to Kings Dominion and other Six Flags Parks!
• FREE Tickets for family and friends!
• Discounts of Food and Merchandise!
• Work with people from all over the world!
• Employee-only RIDE nights, GAME nights, and FREE FOOD events!

Joining our Merchandise Team means providing a positive guest experience while maintaining a clean and organized location.

Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! 

We want YOU to come and join us! 

As a member of our team you will:

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge, and experience that will benefit your future. 

As a seasonal Merchandise Associate you will:

• Smile, greet, and thank guests with a positive attitude!
• Process register transactions accurately and efficiently.
• Ensure locations are fully stocked and visually appealing in all areas.
• Engage in conversation with guests to better assist them in finding the perfect souvenir.
• Maintain all organizational and cleanliness standards for the sales floor that includes shelves, floor racks, soda coolers, and counters.

• You!
• Individuals with a passion and excitement about Kings Dominion!   
• People who love helping others and will support the needs of our guests and associates.   
• Ability to work and interact with people from diverse backgrounds.
• Good judgment and commitment to safety.
• Availability to include some weekdays, weekends, evenings, and holidays. 

$13/hour

Positions also available for 14/15 year olds, pay may vary based on job duties and responsibilities. 

At Cedar Point, work is FUN! Working as a merchandise associate means you will provide an excellent shopping experience to our guests! You’ll also…

• Demonstrate and sell merchandise to guests utilizing knowledge of products. 
• Conduct sales transactions on POS (point of sales) system.
• Display merchandise and suggest products to guests emphasizing key selling points or sales promotions. 
• Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.

Some of our amazing perks and benefits:

• Paid training and FREE uniforms!
• FREE Admission to Cedar Point and our other properties!
• FREE tickets and discounts to local attractions!
• FREE tickets for family and friends!
• 20% discounts on food and merchandise!
• Employee-only ride nights, game nights, and FREE FOOD events!

Come join our world class team at Cedar Point! Cedar Point provides premiere entertainment with 200+ acres of FUN. As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds
• Gain skills, knowledge and experience that will benefit your future

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Cedar Point.
• Availability to include some weekdays, weekends, evenings, and holidays.

Store 2743879: 110 Wible Road, Kittanning, Pennsylvania 16201 Shift Availability Flexible Availability Time Type ESSENTIAL DUTIES: The position includes, but is not limited to, the following essential job duties, responsibilities and requirements: Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.

Greets customers as they enter the area and thanks customers as they leave.

Gives assistance and offers suggestions or recommendations to the customer.

Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.

Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.

Reports to work on time and follows the dress and appearance code.

Facility Condition: Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties: Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.

Inspects store facilities and equipment for safety, cleanliness, and proper working order.

Contacts maintenance for repair when needed.

Merchandising: Completes build-to's for ordering/purchasing merchandise.

Receives and verifies vendor deliveries.

Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.

Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

Sales Controls: Controls merchandise, cash shortages, and other selling expenses.

Assists in maintaining proper inventory levels and shift audits.

Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.

Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.

May receive and sign vendor deliveries and verify quality and quantity of product.

Follows Company and/or brand guidelines for product breakage or spoilage.

Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.

Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.

Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.

Assists with counseling of employees and provides feedback to help employees improve performance.

May provide direction for managing the fast food service area of the store.

Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.

Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.

Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

Administrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.

Keeps and ensures all employees keep accurate time keeping records.

May take inventory of supplies and equipment.

Attends job-related meetings (may be required to work irregular hours).

Provides regular and predicable onsite attendance.

Complete daily store reports and other duties as assigned by the Store Manager.

JOB REQUIREMENTS: High school diploma or GED preferred.

Experience in retail sales preferred.

Ability to work with the equipment, tools and materials listed above.

Ability to work as scheduled including arriving to work on time.

Ability to communicate information and ideas so others will understand.

Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.

Ability to perform essential duties and physical functions described below.

Ability to work in the conditions described below.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical activity inventory of the position includes: Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels) Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).

Ability to grasp, reach and manipulate objects with hands for entire shift.

(This handwork requires eye-hand coordination.

Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck) Able to reach overhead for objects Ability to bend and twist at waist Ability to communicate orally Ability to operate a cash register and/or computer keyboard Ability to stoop, kneel, squat, bend, push, and pull Ability to work alone Be exposed to occasional noise Ability to stand and/or walk for an entire shift May require climbing a ladder to store and retrieve materials or place and remove signs WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions inventory of the position includes: Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.

Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.

Exposure to occasional noise.

Work with minimum direction and periodic supervision.

JOB DESCRIPTION ACKNOWLEDGMENT This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position.

The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description.

As with all positions, the responsibilities and duties of this position may change.

The Company reserves the right to revise this Job Description at any time with or without notice.

This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Hiring Range: $16.00 to $16.00 Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish d24ad0b8-823f-4e68-a892-2986ccdf7392

Career paths start at $17.50/hr plus bonuses (includes $17/hr plus a 50-cent on-site differential) with 40-hour work weeks.This role is on-site at our Tucson facility. Why start building your career at Afni?

We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!What are the qualifications to be a Customer Service Representative at Afni?Six months of customer service experienceMust have GED or High School Diploma

Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and a caring company culture with U-Haul.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

U-Box Customer Care Driver Responsibilities:

• Operate a flatbed truck (training provided).
• Operate an 8000-lb propane forklift or a truck-mounted forklift (training provided).
• Load and unload storage containers for delivery.
• Transport storage containers to and from specified destinations, e.g., customers' homes and businesses local routes only.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Requirements:

• Clean motor vehicle driving record
• High school diploma or equivalent
• Department of Transportation certification
• Commercial driver's license (CDL)

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

Pay Range is: $25 - $27 Hourly

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Do you have an eye for design and know how to use Corel Draw or Adobe Illustrator? Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth, and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person, and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients.

The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn, and has the ability to build relationships. Great listening skills, documentation, and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Must have sign experience preferably with A Fastsigns, experience with Corebridge a plus.

Compensation: $19.00 - $25.00 per hour

• 
  
• Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
  
• Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
  
• Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
  
• New customer set up and data entry.
  
• Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
  
• Updates customer folders with changes to reflect current week's payroll and billing instructions.
  
• Processes credits/rebills.
  
• Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
  
• Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
  
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  
• Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.
  

• 
  
• Act with uncompromising integrity.
  
• Provide outstanding service and build trusted relationships.
  
• Drive innovation in our products and services and continually improve our processes.
  
• Work in partnership and support each other.
  
• Be personally accountable and deliver on commitments.
  
• Treat each other with respect and dignity.
  

• 
  
• Consideration may be given to a candidate with a degree in lieu of experience.
  

• 
  
• Education Level Academic Concentration/Major
  
  Req/Preferred
  
• Bachelor's Degree, Accounting or related field, Preferred
  

• 
  
• Excellent organizational and time management skills.
  
• Excellent written and verbal communication skills in an environment with a high volume of calls and emails
  
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
  
• Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
  
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
  
• Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
  
• Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
  
• Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.
  

Must Have

• 
  
• 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
  
• Ability to navigate multiple databases and systems simultaneously
  
• Demonstrated ability to maintain accuracy under tight deadlines
  
• Proficiency with payroll and billing systems
  
• Strong critical?thinking skills to diagnose and resolve complex client issues
  
• Strong data integrity skills, including verifying, validating, and documenting client updates
  
• Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)
  

Nice To Have

• 
  
• Ability to troubleshoot common system issues and guide clients through platform workflows
  
• Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
  
• Working knowledge of payroll processes, earnings, deductions, and employer taxes
  

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.

• Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
• Determine customer needs, explain and sell products and services
• Participate in branch prospecting efforts
• Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas
• May provide back up to the teller line as needed
• Ability to understand directions and adhere to established policy and procedures
• Able to remain focused
• Other related duties as assigned or directed

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

• As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals
• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Education, Training and Requirements:

• High School Diploma or GED
• Internal product and services knowledge
• Accurate and proficient math skills
• Professional and friendly interpersonal communications skills
• Proficient computer skills
• Clear thinking and ability to stay focused
• Thorough knowledge of bank products and services
• Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
• Two (2) years of bank and/or customer service normally required
• All applicants must be 18 years of age or older

Hours: 35 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Career paths start at $17.50/hr plus bonuses (includes $17/hr plus a 50-cent on-site differential) with 40-hour work weeks.

This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

How can you join the Afnimazing team?

You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!

• What are the qualifications to be a Customer Service Representative at Afni?  

  • Six months of customer service experience 
  • Must be 18 years of age 
  • Must have GED or High School Diploma 
  • Must be legally permitted to work in the United States 

The Customer Service Representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.

• Call center and phone customer service experience highly preferred
• Bilingual preferred: Fluent in English and all languages
• Stoughton office location
• 6-8 weeks required in person for training, hybrid after training
• Full time, 35 hours a week
• Monday - Friday, 8:30am - 4:30pm

Essential Functions

• Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution
• Ability to learn, retain, and apply information based on training materials, which support program related topics
• Liaison to other departments within the company

Competencies

• Ability to multitask
  • Speak on call while reading notes
  • Utilize appropriate modules for research purposes
  • Engaging the caller while researching
  • Notation during the call
• Professional, friendly and understanding of the consumer’s situation
• Attentive to details
• Ability to work efficiently as a team player
• Ability to work independently
• Working ability to problem solve
• Punctual and dependable

Preferred Experience

• Call Center and customer service experience highly preferred
• Bilingual a plus

Required Education

• High School Diploma or equivalent

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

• No travel is required for this position.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 21-21 Hourly Wage

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