Field Director of Operations
Job Description
Field Director of Operations – New York City
Our agency is partnering with a global quick service brand undergoing an exciting rebrand and repositioning - moving toward a more elevated, tech-forward guest experience across its corporate locations in New York City.
We’re looking for a Field Director of Operations to oversee 9 locations (growing to 13 by year-end). This is a highly visible, hands-on role for someone who thrives in-store, with teams, and in the day-to-day operation.
This is not a sit-back leadership role, you’ll be on the ground, driving performance, coaching teams, and helping shape the next chapter of the brand.
What You’ll Be Doing
- Overseeing operations across corporate-owned QSR locations in NYC
- Spending significant time in-store supporting teams and driving execution
- Leading, coaching, and developing General Managers and leadership teams
- Driving consistency in service, standards, and guest experience
- Supporting the rollout of new brand standards, systems, and technology initiatives
- Managing financial performance including sales, labor, cost control, and profitability
- Identifying operational gaps and implementing practical, scalable improvements
What We’re Looking For
- Multi-unit leadership experience in quick service or fast casual environments
- Exposure to Franchisee’s
- Strong financial acumen with hands-on P&L ownership
- A high-energy, floor-focused leader who leads by example
- Experience working in high-volume, fast-paced operations
- Comfortable in evolving environments - especially during brand transformation or growth phases
This position is open to emerging talent ready to step into a bigger role. Due to this, salary range is $120,000 to $170,000 depending on experience!
If you’re a hands-on operator who loves being in the business, developing teams, and driving real operational change, this is a great opportunity to step into a key leadership role.
Confidential search. Only shortlisted candidates will be contacted. Applicants must have full legal authorization to work in the U.S
