Conversion Rate Optimization Specialist Jobs in Usa

Job Title: Supply Chain Management Specialist

Reports to: Sr Director of Warehouse Operations

Job Location: Whitestown, IN (USA)

Job Status: Exempt, FT

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

About the Role

The SHEIN Supply Chain Management Specialist (U.S. Fulfillment) Program is a long-term talent development initiative designed for future leaders in global supply chain and operations. The program aims to develop supply chain professionals with an international mindset, strong business understanding, and end-to-end process optimization capabilities.

Key Responsibilities:

• Participate in rotations across key warehouse functions, including daily operations, inventory management, inbound/outbound processes, picking, packing, and shipping, to systematically understand the end-to-end warehouse workflow
• Take part in business projects (e.g., inventory optimization, process improvements, data analysis), helping to drive warehouse process enhancements and proposing practical solutions
• Deeply learn and apply the Warehouse Management System (WMS), supporting daily tasks such as inventory control, discrepancy handling, and data reporting.
• Coordinate and communicate across departments to support efficient collaboration between the warehouse, local teams, and headquarters.
• Regularly participate in business reviews and process optimization discussions, independently completing problem analysis, report writing, and improvement recommendations
• Gradually assume entry-level supervisory responsibilities (e.g., front-line shift/area lead) based on your development progress, building hands-on experience for future management roles
• Actively participate in company training, knowledge-sharing, assessments, and development programs to continuously expand your professional capability and management perspective

Qualifications:

• Bachelor's degree or above; majors in Logistics Management, Supply Chain Management, Industrial/Engineering Management, or related fields are a plus;
• Preferred language proficiency in English and Mandarin, with excellent communication skills in both languages;
• Strong interest and enthusiasm for supply chain, warehousing, and logistics; strong learning and analytical skills;
• Strong sense of teamwork and ownership, with the ability to adapt to a fast-paced warehouse environment;
• Solid logical thinking, clear communication, and resilience under pressure, with the courage to take on challenges;
• Relevant internship or project experience is preferred; strong alignment with the long-term career direction of this role is a plus.

Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding.
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Employee discounts
• Free swag giveaways

Equal Opportunity Statement

SHEIN is an equal opportunity employer committed to a diverse workplace environment.

JOB TITLE: Digital Marketing Specialist

Location: Lawrence Township, NJ (50% onsite)

Duration: 12 months initial (potential extension/potential right to hire)

Hours: Mon-Fri 8am-5pm

Role Summary:

The Production Manager is a critical matrix team partner for the Brand and Omnichannel Planning teams. This digital marketing specialist role serves as a versatile collaborator in the management and execution of marketing campaigns. It oversees both digital and print materials for a portfolio of brands, therapeutic areas, or franchises, and is integral to the overall company operational process. The Production Manager works closely with various external agency partners, including creative and production agencies, to ensure seamless workflow, asset creation, and on-time delivery of marketing materials. The role is responsible for managing budgets related to production work across tactics, based on strategic plans for the upcoming year. It ensures that tactical deployments are executed in a timely and efficient manner. As the champion for derivative content within marketing materials, the Production Manager owns assets from creation through MLR (Medical, Legal, Regulatory) review and execution. The Production Manager partners with external agencies and internal matrix teams to oversee projects, ensure deadlines are met, and support continuous optimization of operational models.

Key Responsibilities:

• Manage production budgets for a portfolio of brands or therapeutic areas, ensuring optimal allocation of resources.

• Provide accurate year-end forecasting to brand teams during annual planning for both printed and digital marketing materials.

• Collaborate with Capability Leads, Brand Teams, and Omnichannel Strategists to schedule resources and plan executions.

• Act as project champion/owner during MLR meetings, addressing medical, legal, and regulatory considerations in real-time.

• Perform QA and spot checks across digital marketing materials to ensure accuracy and compliance.

• Attend status meetings with matrix participants to ensure deadlines and deliverables are maintained.

• Manage project workflows, timelines, and finances, and identify opportunities for process improvements.

• Oversee vendor relationships, including performance management, budgeting, and invoicing.

• Monitor inventory and reporting logistics to maintain supply levels and support marketing launches.

• Ensure asset management compliance using specified platforms and track activities according to company policies and procedures.

• Integrate and optimize project management tools such as Workfront, Veeva Vault, Promo mats, Salesforce, Jira, and others.

Education & Experience Requirements:

• Bachelor's degree required.

• 4+ years of omnichannel digital marketing project management and budget allocation experience.

• Experience in campaign marketing, with a strong understanding of pharmaceutical marketing and product launches.

• Proven ability to collaborate within cross-functional matrix teams and manage multiple external vendors.

• Familiarity with Agile principles and methodologies.

• Proficient in Artificial Intelligence tools and applications

• Knowledge of marketing asset specifications, templates, content management systems, and workflows.

• Experience with Adobe platforms (such as Workfront), Veeva Vault, Veeva Promomats, Salesforce, and Jira.

• Strong solution-oriented mindset and demonstrated ability to drive process improvement.

• Experience in inventory management and reporting logistics.

If hired, you will enjoy the following Eclaro Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If you feel you are qualified with the required skills and if you are interested, please free to send your word version most updated resume TAILORED to the job description above to or call (212)804-7476.

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

Position Overview:

The Logistics Specialist plays a key role in supporting and optimizing end-to-end supply chain operations, including order processing, customer communication, inventory release, and coordination with transportation and third-party logistics providers. This position requires hands-on experience in logistics and operations, with a focus on using technology and process improvements to drive efficiency and accuracy. The role is critical in ensuring the timely and cost-effective movement of goods while maintaining strong relationships with internal teams and external partners. Success in this role requires strong communication skills, a solutions-focused mindset, and proficiency with ERP, MRP, and TMS platforms.

Principle Duties & Responsibilities:

• Order Management & Documentation: Accurately create and manage sales orders and release documents our ERP system (NetSuite), e.g., picking tickets, packing slips. Ensure shipment instructions are clearly communicated to 3PLs, warehouse staff, and carriers, adhering to both internal and customer-specific procedures
• Sales & Customer Support: Collaborate with sales reps, customers, and internal teams to provide timely updates on shipment status, pricing, and product availability. Respond to inquiries and resolve issues with a sense of urgency, empathy, and professionalism. Attend customer meetings as needed
• Logistics Coordination & 3PL Management: Coordinate inbound and outbound shipments of raw materials and finished goods, including refrigerated and dry products. Manage relationships with third-party warehouses and logistics providers to ensure proper handling, storage, and transportation of inventory
• Transportation & Carrier Management: Evaluate and select freight carriers based on cost, service quality, and reliability. Negotiate trucking contracts and spot rates when applicable. Utilize Transportation Management Systems (TMS) for order tracking, KPI monitoring, and operational reporting
• Inventory & Supply Chain Support: Collaborate cross-functionally to ensure timely movement of materials between production sites and warehouses. Monitor and report on shipment documentation, proactively follow up on discrepancies or delays, and work with accounting on freight invoice resolution
• Technology & Systems Usage: Effectively use ERP (NetSuite), MRP, and TMS software to manage logistics workflows. Participate in internal process systems to support continuous improvement and cross-team alignment
• Process Improvement & Optimization: Gain a deep understanding of order entry, customer support, and outbound logistics processes. Identify and implement process improvements through operational optimization, automation, and technology solutions, leveraging experience in logistics, brokerage, and manufacturing
• Other duties as assigned

Qualifications & Skills:

• Bachelor’s degree in Supply Chain, Business, Logistics, or a related field preferred (or equivalent work experience)
• 1–3 years of experience in logistics, supply chain, operations, or a related field, preferably in the food and beverage industry
• Proactive problem-solver with the ability to think critically and respond with urgency
• Familiarity with ERPs, Transportation Management Systems (TMS), and command of business technology (Microsoft Outlook, Excel, proficient in organizing files in OneDrive folders)
• Strong understanding of order fulfillment, inventory management, and transportation coordination
• Experience working with third-party logistics (3PL) providers or warehouse partners
• Excellent communication and customer service skills with the ability to manage internal and external relationships
• Strong organizational skills and attention to detail in a fast-paced environment

Title: Fiber Construction Inventory Specialist

Duration: Long Term Contract

Pay Rate: $45-$50/hr.

Location: Phoenix, AZ and Scranton, PA - In the Market

Job Description:

• The Inventory Specialist is responsible for reviewing market inventory management of fiber optic construction materials and equipment.
• This role ensures that all necessary supplies are available for construction projects, manages inventory levels, and coordinates with suppliers and field teams to maintain efficient operations while maintaining optimal operating cost.
• This role is responsible for physical inventory audits, project material usage audits, project closeout, material transfers, material purchases, material forecast and monitoring material consumption by our general contractors.

Key Responsibilities:

Inventory Control: Monitor inventory levels across all warehouses and suggest optimization opportunities to prevent shrinkage. Identify and resolve inventory discrepancies and work with appropriate teams to prevent future occurrences

• Supply Management: Monitor inventory levels and order supplies as needed to prevent shortages and delays in construction projects.
• Vendor Coordination: Communicate with suppliers to place orders and ensure timely delivery of materials.
• Field Support: Work closely with field employees to understand their supply needs and provide necessary materials promptly.
• Data Management: Maintain accurate records of inventory levels, orders, and deliveries using inventory management software.
• Reporting: Generate regular reports on inventory status, usage, and forecasts to support project planning and budgeting.
• Loss Prevention: Execute protocols to minimize inventory loss and ensure the security of materials. Communication: Communicate inventory status and issues to management in a timely manner to prevent financial impact to our business.

Skills:

• Strong organizational and communication skills, strong data analytics skills, proficiency in inventory management software, and the ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills with the ability to adapt to changing priorities and deadlines. Experience with Microsoft Dynamics 365 - Advanced Warehouse System is a plus.

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. 

Inside Sales Specialist

The Inside Sales Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. Increasing sales, billed revenue, and new patients in accordance with department goals. Optimize patient safety, comfort, and well-being; to improve awareness and confidence among healthcare professionals, physicians and patients regarding current options and capabilities; to coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, responsible for obtaining, processing, and complete complex orders with accurately and timely to ensure patient needs are met.

Job Duties:

• Effectively working through a high volume of outbound calls in a fast-paced environment
• Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
• Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
• Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.
• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient’s policy
• Obtain Insurance authorizations when required by the Insurance and obtains physician order signatures as needed
• Discusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitations
• Contact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
• Contact referral sources and patients to discuss any problems or delays encountered during insurance verification
• Assures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
• Understands issues related to the most cost-effective delivery method for DME ordered
• Maintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
• Assist patients and referrals in finding an alternative provider if service is not covered by insurance
• Prioritize urgent or emergency orders
• Validate and Log CMNs and PARs as needed
• Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes
• Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services
• Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
• Knows when to appropriately use best judgment with patients/referral sources during conflicts
• Contributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals
• Job Title: Inside Sales Specialist FLSA Classification: Non-Exempt
• Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints
• Makes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternatives
• Knows when to appropriately use consensus and/or independent decision-making styles
• Identifies and clearly communicates to sales and operations the needs of hospital and physician referral sources
• Promotes teamwork within branch sales and operational teams by adapting to necessary changes in operational needs
• Utilizes team/company communication systems to report and process requested information
• Shares information and expertise with colleagues to enable them to carry out their role more effectively
• Participates in team meetings as requested

Competency, Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent customer service skills
• Product knowledge
• Motivation for sales
• Ability to work independently and with a team
• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize and manage multiple projects
• Possess mental alertness and ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office

Minimum Job Qualifications:

• High School Diploma required; Associate Degree from an accredited college is preferred
• One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
• B2B or B2C Sales preferred

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

PI9368f88fea7e-3631

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. 

Inside Sales Specialist

The Inside Sales Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. Increasing sales, billed revenue, and new patients in accordance with department goals. Optimize patient safety, comfort, and well-being; to improve awareness and confidence among healthcare professionals, physicians and patients regarding current options and capabilities; to coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, responsible for obtaining, processing, and complete complex orders with accurately and timely to ensure patient needs are met.

Job Duties:

• Effectively working through a high volume of outbound calls in a fast-paced environment
• Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
• Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
• Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.
• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient’s policy
• Obtain Insurance authorizations when required by the Insurance and obtains physician order signatures as needed
• Discusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitations
• Contact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
• Contact referral sources and patients to discuss any problems or delays encountered during insurance verification
• Assures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
• Understands issues related to the most cost-effective delivery method for DME ordered
• Maintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
• Assist patients and referrals in finding an alternative provider if service is not covered by insurance
• Prioritize urgent or emergency orders
• Validate and Log CMNs and PARs as needed
• Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes
• Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services
• Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
• Knows when to appropriately use best judgment with patients/referral sources during conflicts
• Contributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals
• Job Title: Inside Sales Specialist FLSA Classification: Non-Exempt
• Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints
• Makes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternatives
• Knows when to appropriately use consensus and/or independent decision-making styles
• Identifies and clearly communicates to sales and operations the needs of hospital and physician referral sources
• Promotes teamwork within branch sales and operational teams by adapting to necessary changes in operational needs
• Utilizes team/company communication systems to report and process requested information
• Shares information and expertise with colleagues to enable them to carry out their role more effectively
• Participates in team meetings as requested

Competency, Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent customer service skills
• Product knowledge
• Motivation for sales
• Ability to work independently and with a team
• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize and manage multiple projects
• Possess mental alertness and ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office

Minimum Job Qualifications:

• High School Diploma required; Associate Degree from an accredited college is preferred
• One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
• B2B or B2C Sales preferred

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

PIde1cd060e67

Position Description

Strategic Sourcing Specialist

Company Overview:

DESTACO, a Stabilus Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions. The company serves customers in variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors.

Built on a legacy of over 100 years, DESTACO offers a comprehensive portfolio of products to engineer precise movement, placement and control solutions that drive productivity and uptime for manufacturers around the world. The DESTACO family of products consists of industry-leading brands such as DESTACO Manual and Power Clamps, Camco and Ferguson Indexers, Robohand Grippers and CRL Manipulators and Transfer Ports.

DESTACO is based in Auburn Hills, Michigan, and operates globally through ~700 employees across 11 locations.

With nearly 90 years of demonstrated expertise, The Stabilus Group is one of the world's leading providers of motion control solutions for customers across a broad spectrum of industries.

Stabilus, approaching 1.5B EUR in revenue, is headquartered in Koblenz, Germany and employs more than 7,000 team members across 34 locations in 18 countries.

Stabilus SE is listed in the Prime Standard segment of the Frankfurt Stock Exchange and included in the MDAX index.

Position Summary:

The Strategic Sourcing Specialists plays a key role in implementing the Global Strategic Sourcing Strategy for the Commodities under his/her responsibility. Along with that Strategy, responsibilities include: Sending out “Requests for Quotes”; Analyzing Data; Negotiating Price, Payment Terms, Freight Terms, Stocking Programs, and Formal Contracts all in accordance with Companies’ Goals and Objectives.

The Strategic Sourcing Specialist reports to the Director, Global Strategic Sourcing, and will be located in the manufacturing facility assigned. You will work directly with the cross functional departments at your location including, Manufacturing, Engineering, Quality, Materials, Finance, and Safety.

Required travel of up to 30% of the time both domestically and internationally.

Key Job Responsibilities include but not limited to:

• Responsible for all Sourcing Activities for your location
• Manage Supplier Relationship and Communication
• Engage with Internal Customers to understand their needs and requirements as it relates to your Suppliers.
• Be responsive to escalation requirements from your internal customers as it relates to Supplier communication or urgency.
• Work with Engineering and Product Development on new Product Launches.
• Manager all RFQ’s with Suppliers for timely completion.
• Analyze all data in Excel Format and present results to internal customers.
• Negotiate Price, Freight, Terms, Payment Terms, Stocking Programs, and Contracts for all new RFQ’s in accordance with Company’s Goals and Objectives.
• Qualify and Approve all new Suppliers with Quality and Engineering.
• Order Samples and PPAP requirements as needed.
• Once Contract is finalized, communicate next steps to Material Planners for Production requirements.
• Monitor Supplier Performance for On Time Delivery, Quality, Lead-time, and Cost Savings.
• Send out Scorecards to top 10 Suppliers Monthly.
• Plan, develop, and implement Cost Reduction plans for all commodities.
• Lead Working Capital and Supply Chain efficiencies with all your Suppliers.
• Supports inventory management optimization initiatives.
• Prepares cost analyses based on the total cost of ownership.
• Makes recommendations to optimize the supply chain and/or operations based on data.
• Develops / participate in make-buy studies.
• Support Production Meetings and the Planners as needed, and help develop strategies for improvement.

Job Requirements/ Experience:

• Minimum of five (5) years’ experience in Strategic Sourcing and Procurement
• 5 years’ Experience working in a manufacturing environment
• Experience Negotiating with Suppliers to establish a win-win environment.
• Extensive experience collecting and analyzing data with strong Excel skills
• Experience in driving and implementing Cost Savings for favorable PPV.
• Working knowledge of product standard costing
• Extensive experience in working with cross functional teams
• Experience working in a lean manufacturing environment desirable
• Working knowledge of Just-In-Time practices (JIT), Kanban, Min Max, and other inventory planning methods desirable
• Experience in a low volume – high mix environment desirable
• Experience working with global and cross-cultural teams desirable
• International business experience is a plus
• Indirect spend experience a plus
• Knowledge of procurement trends, strategic sourcing processes and best practices, e.g. reverse auctions, e-sourcing tools is a plus.

Knowledge, Skills and Abilities:

• Strong business acumen, and a passion for problem solving
• Effective communicator, both verbal and written, and not afraid of conflict.
• Willing to dive into the details to understand issues and get to root cause.
• Ability to understand cost breakdowns, develop cost estimates, and present recommendations based upon total cost analysis
• Strong Microsoft Excel skills (including, but not limited to pivot tables, v-look ups, charts, and graphs)
• Ability to multi-task and manage multiple projects at the same time
• Ability to work in team environment as a Team Player seeking what’s best for the business.
• ERP knowledge and experience – Oracle and Bravo preferred

Leadership Competencies aligned with Dover and executed in DESTACO with appropriate expectations for the job level:

• Global Strategic Mindset: Has strategic vision, possesses long term focus, creates breakthrough strategies to alter competitive dynamics in the market and establishes a series of competitive advantages yielding profitability that exceeds expectations of the organization.
• Strong Business Acumen and Sound Judgment: Uses instinct and data to accurately assess business situations and industry trends; makes timely decisions.
• Builds and Manages Relationships: Establishes and nurtures relationships with colleagues.
• Self-Awareness and Personal Development: Role models a personal leadership style that includes self-awareness; accepts feedback, understands and maximizes strengths while working to overcome weaknesses

Education and Certification Qualifications:

• Bachelor degree in Supply Chain Management, Business, Science, or Engineering.
• Master’s degree desirable
• C.P.M. or APICS certification desirable

Travel Requirements:

• Ability to travel up to 30% of the time, with most travel expected in the early phases of projects.

Our financial services client is looking for a Conversation Designer to join their team! This is a 40 hr/week, hybrid role. Candidates can be located in Westwood, MA, Charlotte, NC, Johnston, RI, Iselin NJ, or Plano, TX!

The Conversation Designer will be responsible for creating, refining, and optimizing natural, human like voice interactions within our AWS Connect IVR system. This role will focus on designing intuitive conversational flows that enhance the customer experience and improve the effectiveness of our Voice Bot.

Key Responsibilities:

- Design conversational workflows and dialogue scripts for AWS Connect based IVR experiences.

- Develop voice interaction models that align with business goals, customer needs, and best in class conversational design principles.

- Collaborate closely with product, engineering, and operations teams to ensure smooth implementation of designed experiences.

- Analyze call data and customer feedback to identify opportunities for improving system understanding, response accuracy, and conversational fluidity.

- Create guidelines, prompts, and tone of voice standards to ensure consistency across all customer interactions.

- Conduct usability testing, tune bot responses, and iterate designs based on real world performance.

- Ensure all conversation designs adhere to compliance, privacy, and accessibility standards.

Required Skills & Qualifications:

- Experience designing conversational experiences for IVR, voice bots, or virtual assistants.

- Hands on experience with AWS Connect, Contact Flow design, and related AWS services.

- Strong understanding of natural language patterns, conversational UX, and voice interaction best practices.

- Ability to translate complex business processes into clear, simple, intuitive customer dialogues.

- Excellent written communication, analytical thinking, and problem solving skills.

- Experience collaborating with cross functional teams in a fast paced environment.

Preferred Qualifications:

- Experience with Amazon Lex, Bedrock, Nova Sonic, or other conversational AI frameworks

- Experience implementing voice biometrics, fraud detection, or advanced authentication

- Knowledge of call analytics, voice transcription, and conversation intelligence platforms

- Experience in financial services or regulated environments

• - Strong background in customer journey design and service design