Conversion Rate Optimization Jobs Remote Jobs in Usa

We are seeking a highly analytical and strategic individual to serve as the primary quantitative leader for our Digital Marketing organization. As the Senior Marketing Science Analyst, you will build and own the growth analytics function, setting the foundation for how we measure, model, and make decisions across the entire digital business - building the predictive models (Retention/Churn, CLV) and incrementality frameworks (MMM/Geo-Lift/DDA) that dictate how we spend our next million dollars. As a direct report to the VP, you are not just a reporter of performance—you are a strategist who uses advanced mathematics to engineer growth and operationalize insights across every digital touchpoint.

This is a high-impact, performance-based role designed to move beyond standard reporting. While we have established baseline infrastructure, you are expected to take our capabilities to the next level—building the predictive and causal models that directly engineer profitable growth. You will serve as the "analytical architect," responsible for unlocking deep customer insights, increasing the validity and speed of our KPIs, and translating complex data into clear, actionable strategies for the VP and broader marketing team. This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:

Growth & Performance Architecture

• Strategic Partnership: Act as the primary analytical partner for paid and retention channel owners to optimize performance and unlock channel-level efficiencies.
• Full-Funnel Ownership: Build and own the marketing analytics function, establishing how we measure the core drivers of the business and the impact of our actions on those drivers.
• Advanced Attribution: Transition the organization from baseline models to sophisticated Multi-Touch Attribution (MTA) and Market Mix Modeling (MMM) to drive profitable acquisition.
• Incrementality Testing: Design and lead "Scientific Lift" studies (e.g. Geo-tests) to measure the true causal impact of Meta, Google, and Brand campaigns.
• Market Mix Modeling (MMM): Maintain the statistical model that advises the VP on quarterly budget shifts between Paid, Owned, and Earned media.
• Full-Funnel Attribution: Manage the transition from basic last-click reporting to a multi-touch, data-driven attribution (DDA) model.

Customer Science & Program Development

• Model Development: Lead the development of programs that target customers across the full lifecycle using advanced statistical modeling, machine learning, and propensity scoring.
• Predictive Insights: Build and maintain predictive models (Churn, CLV, Next-Best-Action) that allow the CRM/retention team to automate 1-to-1 personalization.
• Data Harmonization: Collect, harmonize, and review data across disparate sources (Commerce Tools, Looker/Big Query, Meta, GA4, Braze) to ensure a unified view of the customer.

Strategic Partnership & Team Enablement

• Paid Media/Acquisition: Provide the Paid Media team with data-driven insights on bid optimization, budget allocation, and target audiences derived from MMM, MTA and CLV forecasts to lower blended Customer Acquisition Cost (CAC) while scaling volume.
• CRM/Retention: Collaborate closely with the CRM/Lifecycle team to operationalize models by feeding predictive scores directly into segmentation and personalization engines (e.g., Braze) to maximize conversion and retention rates.
• Executive Insight: Serve as the strategic analytical consultant to leadership, translating complex mathematical findings into clear, concise, and actionable business recommendations for investment decisions.
• Data Strategy: Partner with Data Engineering and IT teams to architect and ensure the integrity, governance, and flow of data from raw sources (E-commerce platform, Ad Platforms, appsflyer, etc) into the cloud data warehouse for modeling purposes.

Experimentation & Rigorous Analysis

• Scientific Testing: Design and execute rigorous experiments (A/B, Multivariate, and Geo-Lift) to isolate the true causal impact of marketing initiatives.
• Visual Storytelling: Formulate key insights, charts, and reports for high-level presentations to the VP and executive leadership, turning complex coefficients into business narratives.
• KPI Visibility: Increase the transparency and accuracy of core business metrics, ensuring the team is making decisions based on "valid" and "real-time" data.

Requirements

• Education: B.S. or M.S. in a quantitative field (Statistics, Economics, Mathematics, or Data Science).
• Professional Experience: 4-8 years in Marketing Analytics or Data Science, with at least 3 years in a high-volume Retail/E-commerce environment.
• Strategic Acumen: Proven ability to translate complex data into business strategy and present to executive-level stakeholders. Experience working independently on analytical tasks, building, and optimizing ‘big data’ pipelines, architectures, and data sets
• Experience developing and delivering exec-level presentations using insights derived from analytics
• Strong working knowledge of Microsoft PowerPoint and Excel
• Coding & Data Science: Expert proficiency in SQL and Python
• Web Analytics & BI: Expert experience with Google Analytics 4 (GA4) and a major BI/Visualization platform (preferably Looker).
• Marketing: Direct working experience with the data output of a major CRM/E-commerce platform (e.g., Commercetools, Braze, etc).
• Visualization: Mastery of Looker to build executive-level dashboards.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift
• Use hands to finger, handle and feel
• Reach with hands and arms
• Talk and/or hear
• Stand for up to 2 hours at a time regularly
• Walk or move from one location to another regularly
• Periodically may need to climb, balance, stoop, kneel, or crouch
• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
• Punctuality and regular attendance consistent with the company’s policies are required for the position.
• Average workweek is 40 hours, which can vary depending on business need.
• The work environment for this position is a moderately noisy office setting.

#LI-DNI

Design Engineer

Temp to Hire | 100% Remote (1 on-site day per quarter)

Competitive hourly rate during contract period (aligned to an $90K–$120K salary range upon conversion)

Overview

We are working with a confidential, U.S.-based manufacturer specializing in mission‑critical HVAC and precision air solutions to identify a Design Engineer for a Temp‑to‑Hire opportunity. This role will support a growing engineering team focused on automation, configured‑to‑order products, and lead‑time reduction during an exciting period of transition and growth.

This is a fully remote role, with long‑term potential for conversion based on performance and business needs.

Key Responsibilities

• Develop and optimize CAD models for HVAC and related engineered products with a focus on automation and scalability
• Apply advanced parametric modeling techniques to support automated and configured‑to‑order design workflows
• Collaborate cross‑functionally with engineering, production, and R&D to ensure designs are manufacturable and efficient
• Support continuous improvement initiatives across design and manufacturing processes

Required Qualifications

• Strong hands‑on experience with CAD software such as SolidWorks, Inventor, Pro/E, or similar platforms
• Solid understanding of parametric modeling and its application in automated design environments
• Experience with sheet metal design and manufacturing processes
• Ability to work effectively in a manufacturing‑focused engineering environment
• Demonstrated ability to apply CAD tools to real‑world production challenges

Preferred Experience

• Exposure to automation initiatives within manufacturing or HVAC environments
• Experience supporting engineering team transitions or knowledge transfer efforts
• Background with mission‑critical or precision HVAC systems (or similar engineered products)

Compensation & Engagement Details

• Temp‑to‑Hire engagement
• Competitive hourly rate during contract period (aligned to an $90K–$120K salary range upon conversion)
• Remote work environment with 1 on-site day per quarter
• Opportunity to convert to a permanent role with full benefits upon hire
• Comprehensive health, dental, and vision coverage
• Generous PTO
• Opportunity to work with a dynamic and growing organization

If interested in this role, please apply directly or send your resume directly to !

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records.

Position Overview

The Vice President of Mortgage Production has end-to-end ownership of CapCenter's direct-to-consumer lending operation, leading all functions from initial customer engagement through loan closing. This role oversees loan consultants, processing, underwriting, and closing consultants—ensuring seamless coordination across teams to deliver exceptional borrower experiences, industry-leading cycle times, and consistent volume growth.

Key Responsibilities

End-to-End Production Ownership

• Own all production KPIs: funded volume, pull-through rates, cycle time, cost per loan, and customer satisfaction
• Ensure smooth handoffs and coordination between loan consultants, processors, underwriters, and closing consultants
• Identify and eliminate bottlenecks across the entire loan lifecycle
• Balance capacity across functions to match pipeline demand and prevent backlogs

Loan Consultant Leadership

• Oversee the team responsible for converting inbound leads into qualified applications
• Develop consultative sales processes aligned with CapCenter's direct-to-consumer model
• Establish conversion benchmarks, call quality standards, and performance accountability
• Drive coaching and development programs that improve close rates and customer experience

Processing and Closing Management

• Oversee closing consultants responsible for final borrower communication and document coordination
• Lead processing and underwriting teams to meet quality and turn-time standards
• Ensure consistent application of investor guidelines and agency requirements
• Monitor condition quality, revision rates, and first-submission approval rates
• Partner with leadership on underwriting policy decisions and guideline interpretation

Operational Excellence & Technology

• Champion process improvements, automation, and technology adoption across all production
• Partner with IT and vendors on Encompass optimization and workflow enhancements
• Leverage data and reporting to identify trends, diagnose issues, and drive continuous improvement
• Support AI and automation initiatives that increase efficiency without sacrificing quality

Marketing & Capacity Planning

• Collaborate with marketing on lead flow forecasting and alignment with production capacity
• Provide feedback on lead quality and channel performance to optimize acquisition spend
• Develop staffing models and capacity plans based on volume projections and seasonal trends

Strategic Leadership

• Develop and manage production budgets across all functions
• Report to executive leadership on production performance, trends, and strategic opportunities
• Represent production in cross-functional decisions affecting the borrower journey
• Evaluate new products, process changes, or technology investments from a production feasibility perspective

Compliance & Quality Control

• Ensure all production activities meet federal and state regulatory requirements
• Partner with compliance and QC on audit findings, loan file quality, and fair lending
• Maintain appropriate controls around disclosures, documentation standards, and investor guidelines

Qualifications

Required

• 12+ years in mortgage lending with progressive leadership across multiple functions
• Direct management experience in at least two of: sales/origination, processing, underwriting, or closing
• Proven success in a direct-to-consumer, centralized, or call center lending environment
• Deep knowledge of conventional and government loan programs and AUS systems (DU, LPA, FHA TOTAL, VA)
• Strong understanding of investor guidelines and secondary market requirements
• Experience with Encompass or similar LOS platforms
• Data-driven, metrics-focused leadership style
• Active NMLS license

Preferred

• Experience leading full production operations (sales through closing) in a single role
• Background in process improvement, lean operations, or Six Sigma methodologies
• Familiarity with AI/automation applications in mortgage lending
• Track record of significant cycle time reduction or pull-through improvement

We are hiring a Freight & Logistics Manager to lead inbound transportation and international logistics operations within a manufacturing environment.

This role is responsible for ensuring cost-effective, timely delivery of materials across domestic and international channels. The ideal candidate brings strong experience in global shipping, customs compliance, and freight cost optimization.

What You’ll Own:

• Management of inbound transportation via road, air, and sea
• Carrier, freight forwarder, and broker relationships
• Rate negotiations and service level performance
• Freight cost optimization (consolidation, routing, and mode analysis)
• Incoterms strategy and execution
• Customs documentation and import/export compliance
• Audit support and logistics reporting accuracy

What We’re Looking For:

• 5+ years of freight/logistics experience (manufacturing preferred)
• Strong working knowledge of Incoterms and international shipping
• Experience navigating customs clearance processes
• Proven ability to analyze freight spend and drive cost savings
• Experience managing carrier performance and contracts

This is a strategic logistics role focused on protecting supply continuity, reducing freight spend, and ensuring global compliance — not a transactional coordinator position.

If you have experience managing inbound freight and international logistics and are open to a confidential conversation, feel free to message me directly.

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You’ll Play

ClassPass is seeking a driven Field Sales Executive to expand our merchant base by acquiring and onboarding high-potential local businesses in the fitness and wellness space. This is a highly field-based role (70–80% travel) and best suited for individuals energized by being in front of customers, building relationships, and representing our brand as a trusted local expert. With a growing team and evolving strategy, this role offers the opportunity to help shape the future of our field sales approach.

******This position requires the candidate to reside in the Chicago, IL region due to the need for regular in‑person sales engagements and prospecting activities.

What You’ll Do

• Build and grow our merchant network by prospecting, pitching, and closing new businesses in your assigned territory.
• Lead with a field-first approach: visit prospective merchants daily, attend local events, and nurture relationships with community and industry insiders.
• Own the full sales cycle, from outreach and drop-ins to negotiation and close, using a mix of in-person, phone, email and virtual touchpoints.
• Consistently achieve or exceed monthly acquisition quotas and pipeline conversion targets.
• Act as a local market expert, identifying untapped opportunities that align with customer demand.
• Maintain a disciplined pipeline, tracking key activity and performance metrics in Salesforce.

Travel Expectations

• Travel will make up 70–80% of your time, including both local day trips and extended multi-night regional travel.
• Depending on business needs, there may be occasional travel outside of your assigned region.
• Travel may be by car or flight — flexibility is essential to meet customer needs and maximize coverage.

The Experience You’ll Bring

• 3–5 years of outbound field sales experience, complemented by strong inside sales skills.
• Full-cycle sales methodology expertise with emphasis on conversion optimization.
• Strong B2B negotiation, organizational, and time management skills.
• Self-motivated, proactive, and receptive to feedback.
• Proven track record of exceeding quotas and OKRs in a fast-paced environment.
• Familiarity with local industries (fitness, wellness, spas, or related sectors) and existing networks a plus.
• Proficiency in Salesforce, SalesLoft, and Microsoft Office Suite.

Pay Transparency

It is Playlist’s intent to pay all Team Members competitive wages and salaries that are motivational, fair, and equitable. The goal of Playlist’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $52,125 to $86,075. The total compensation package for this position may also include performance bonuses, benefits, and/or other applicable incentive compensation plans.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Account Director, Community Solutions (Bulk Acquisition) | Ripple Fiber

Location: Michigan

Team: Bulk Community Solutions

Reports to: VP, MDU (Mike Tarrant)

Type: Full-time

Travel: Up to 50% (primarily day trips; occasional overnights)

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About Our Culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the Role

You’ll spearhead Ripple Fiber’s growth in multi-dwelling unit (MDU) communities by identifying, developing, and closing bulk agreements with builders, property managers, ownership groups, and HOA/board stakeholders. This is a strategic, field-heavy role requiring strong business development skills, contract negotiation expertise, and technical fluency. You will navigate Right of Entry (ROE) and Bulk Internet Master Services Agreements (MSAs), coordinate with internal build teams, and ensure successful community launches.

Responsibilities:

Deal Strategy & Prospecting

• Develop territory plans to source and progress MDU bulk opportunities (new build and brownfield), owning the funnel from first touch to signed ROE.
• Build and maintain influential relationships with key decision-makers and consultants across the MDU ecosystem, including property owners, HOA boards, developers, VP of Construction, building operations leaders, asset managers, multifamily brokers, property managers, and specialized consultants (legal, finance, IT managed services). Engage these stakeholders to influence complex, multi-party decisions and drive bulk agreements through long sales cycles.
• Generate leads through proactive networking, referrals, and on-site engagement, as well as participation in industry trade shows, multifamily conferences, and association events. Build visibility through memberships in key real estate and property management organizations, and leverage relationships with consultants (legal, finance, IT managed services) to uncover opportunities. Utilize CRM systems and market intelligence tools to identify and prioritize high-value accounts, including national and regional builders, developers, and ownership groups. Drive outreach campaigns targeting decision-makers and influencers across the MDU ecosystem to consistently feed the top of the funnel.
• Solution Design & Value Story: Create and deliver compelling value presentations that position Ripple Fiber as a trusted advisor to national and regional developer teams. Highlight fiber’s long-term reliability and future-proof performance, its impact on property resale value, and the strategic advantage of locked-in revenue streams through bulk agreements. Connect technical benefits to financial outcomes to influence key stakeholders.
• Diagnose property needs (construction timelines, riser/fiber paths, Wi-Fi architecture, TV/streaming preferences, billing models) and propose tailored solutions.
• Partner with Construction, Engineering, and Sales Ops to produce compelling proposals that include detailed scope, pricing, SLAs, launch plans, and network designs optimized for futureproofing and IoT readiness. Ensure proposals clearly communicate technical advantages and long-term scalability to meet evolving smart-building and connected community needs.

Negotiation & Contracting

• Lead negotiations for bulk service agreements and ROE; manage the legal redline process with internal counsel and stakeholders.
• Secure long-term agreements that optimize product penetration (managed Wi-Fi, HSI, video/streaming) and protect exclusivity where appropriate.

Launch & Post-Sale

• Orchestrate a frictionless handoff to delivery teams; stay engaged through install/launch to ensure resident activation and property satisfaction.
• Track results and course-correct to hit unit goals; assist in early lifecycle upsell/cross-sell (premium speed tiers, add-on services).

Performance & Reporting

• Maintain accurate pipeline, forecasts, and activity in CRM; prepare weekly territory updates and quarterly account reviews.
• Monitor competition and market dynamics; feed insights to leadership to refine offers and playbooks.

Qualifications:

Required

• 3–5+ years of field sales or account acquisition experience with complex, multi-stakeholder deals (telecom, multifamily, community sales, or related).
• Documented success exceeding quotas and closing contracts with property owners/PMs; comfort with long sales cycles.
• Proven negotiation and contract proficiency (proposals, ROE terms, pricing constructs); detail orientation for forecasting.
• Working knowledge of fiber networks, managed Wi-Fi; able to translate technical concepts into business outcomes for non-technical audiences.
• Strong communication (in-person presentations, phone/email/Teams) and executive presence with boards and C-suite stakeholders.
• Proficiency with MS Office (Excel, Word, PowerPoint) and CRM tools.
• Bachelor’s degree or equivalent experience.

Preferred

• Experience selling bulk MDU agreements; familiarity with HOA governance and legal review cycles (redlines, exhibits, SLAs).
• Prior work with new construction timelines and coordination across Engineering/Construction/Sales Ops.

Key Performance Indicators (KPIs)

• New Bulk Contracts Executed (per quarter)
• Units Under Agreement and Revenue Booked (against quota)
• Resident Penetration/Activation Rate at launch + 90 days
• Cycle Time from first meeting to signed ROE
• Pipeline Health: coverage ratio, stage conversion, forecast accuracy

Take the Lead & Grow with Ripple Fiber!

If you’re a motivated business development professional looking for an exciting opportunity to interact with property owners and grow your sales career, we want to hear from you!

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

Role Overview:

The Senior Manager, Account Executive – Insurance (Life & Annuities) is a strategic, client-facing role responsible for overseeing the financial, operational, and delivery performance of 2–3 existing Life & Annuities (L&A) insurance accounts in the BPS. This is not a new-logo sales role. Instead, the Account Executive operates as the Owner of the account, ensuring profitable growth, regulatory compliance, modernization success, and exceptional customer satisfaction.

Key Responsibilities:

Grow Your Customers:

• Build and deepen trusted relationships with senior leaders across L&A customers, including Operations, IT, Claims, Actuarial, Distribution, Policy Admin, and Customer Experience.
• Conduct regular QBRs aligned to the insurer’s business strategy — including modernization, digital transformation, cost optimization, and regulatory readiness.
• Drive customer satisfaction and experience improvements, targeting a 50+ NPS.

Grow the ISB – Insurance Financial & Delivery Performance:

• Achieve 100% of revenue and profit targets for each assigned L&A account.
• Ensure successful delivery of services and solutions across:
• Policy administration (new business, underwriting, policy servicing)
• Claims processing
• Billing & payments
• Customer experience platforms (portals, CRM, digital servicing)
• Infrastructure/Cloud operations supporting the insurance ecosystem
• Legacy modernization and transformation programs
• Monitor contractual obligations including SLAs, E&Os, data privacy, and regulatory thresholds.
• Maintain a disciplined approach to DSO, forecasting accuracy, and AOP alignment.
• Identify and support upsell/cross-sell initiatives such as:
• L&A modernization projects
• Cloud adoption and migration programs
• Data insights/analytics solutions
• Automation and AI-enhanced workflows
• Customer experience initiatives

Forecasting & Strategic Account Planning:

• Manage monthly forecasts for revenue, costs, and growth tied to insurer projects, run-rate services, and upcoming renewals.
• Interpret market dynamics affecting L&A carriers—interest rate changes, product pressures, regulatory changes—and adjust account strategies accordingly.
• Build and execute multi-year account strategies aligned to the insurer’s roadmap (e.g., transformation, cost reduction, digital service expansion).

Customer Relationship Leadership:

• Serve as the primary point of contact for L&A stakeholders, providing insights on delivery, modernization options, and business value realization.
• Translate business challenges (e.g., aging legacy systems, claims leakage, call center inefficiency) into solution conversations with DXC teams.
• Prepare and deliver executive-level reports, proposals, and value updates that highlight performance, risk areas, and opportunities.

Team Leadership & Cross-Functional Influence:

• Lead virtual teams across delivery, solutioning, finance, compliance, and transformation programs supporting the account.
• Provide guidance and leadership to account managers, delivery leads, and SMEs, ensuring strong collaboration and role clarity.
• Ensure the right capabilities are engaged (L&A SMEs, transformation leads, cloud architects, compliance experts) to support customer outcomes.
• Promote learning, professional growth, and a culture centered on customer success and operational excellence.

Own the Business – Insurance Accountability:

• Be a role model for DXC values, demonstrating integrity, discipline, and accountability.
• Understand and manage the contractual, financial, reputational, and regulatory risks specific to insurance engagements, including:
• Data privacy and security
• Claims and policy data accuracy
• State regulatory compliance (e.g., DOI requirements)
• Customer information handling
• Ensure all transformation and run-rate services are executed with compliance, audit-readiness, and quality.

Basic Qualifications:

• Bachelor’s degree in a relevant field or equivalent experience.
• 8+ years of experience working with or within an insurance organization (Life & Annuities strongly preferred).
• 3+ years in account leadership or client-facing delivery roles managing large-scale insurance accounts or programs.
• Demonstrated success achieving revenue and profitability targets while delivering high-quality services.
• Strong strategic planning, communication, and relationship-management skills.
• Familiarity with L&A systems, processes, and ecosystem solutions (policy admin, claims, billing, distribution, digital CX).
• Continuous learner with strong interest in industry trends—AI in underwriting, cloud, modernization, regulatory changes, etc.

Preferred Certification:

• Advanced degree in business, insurance, or a related field.
• Relevant certifications:
• Certified Account Manager (CAM)
• Certified Strategic Account Manager (CSAM)
• Insurance-specific certifications (e.g., LOMA, ALMI, FLMI) are a strong plus.

Job Location: Milwaukee, WI

POSITION SUMMARY

The Chief Operations Officer (COO) is a key member of the Housing Authority of the City of Milwaukee’s (HACM) executive leadership team and supports the Executive Director by providing strategic and organizational leadership across a number of core program areas.  This includes Public Housing (PH), Rental Assistance Demonstration (RAD) and Low-Income Housing Tax Credit (LIHTC) developments, and affordable market-rate housing developments. It also includes oversight over the Housing Choice Voucher (HCV) program which is operated and managed by a third-party contractor, CVR Associates. 

The COO is responsible for advancing HACM’s mission through sound operational management, fiscal accountability, regulatory compliance, and optimizing performance. This role ensures the efficient and effective delivery of high-quality housing and leads continuous improvement efforts to enhance the outcomes for households served by HACM.

KEY RESPONSIBILITIES:

Strategic and Executive Leadership

• Supports the Executive Director in the development and execution of the agency’s strategic plan, goals, and policy initiatives.
•  
• Serve as a strategic advisor and operational leader in initiatives to improve agency performance and service delivery.
•  
• Oversees the implementation of corrective actions that are necessary for HACM to recover from Troubled status for both its Public Housing and Housing Choice Voucher programs, including those specified in the HUD Recovery Agreement and the Sustainability Plan or in Corrective Action Plans for the voucher program.

Program & Operations Oversight

• Oversee the day-to-day operations of all housing programs, including: Public Housing, RAD. LIHTC, and affordable market-rate housing developments. This includes all aspects of property operations, including but not limited to: waitlist management, eligibility, leasing, regulatory compliance and reporting, maintenance, and inspections.
•  
• Ensures compliance with all HUD regulations, LIHTC regulations, other federal, state and local laws, and agency policies across all departments.
•  
• Monitor property performance, property budgets, and capital improvement plans.
•  
• Establish, monitor and refine operational standards/metrics, staffing models, and service benchmarks. 
•  
• Oversee property management (in-house and third-party) and maintenance operations and performance, including occupancy, unit turnaround, rent collections, work order performance, preventative maintenance, and REAC/NSPIRE readiness and inspection scores. 
•  
• Facilitate coordination between the vendor for the HCV program and HACM property management to ensure timely leasing of HACM-owned project-based voucher LIHTC developments.
•  
• Negotiate and manage lease agreements and regulatory/finance documents with counsel and partners.

Financial and Compliance Management

• Ensure robust fiduciary and compliance controls are implemented for program operations and procurement/contracting.
•  
• Perform oversight and ensure compliance with partnership agreements, HUD requirements and regulations, and LIHTC requirements and regulations.
•  
• Ensure timely and accurate reporting requirements are met for HUD, Wisconsin Housing and Economic Development Authority (WHEDA), investors, and other funding sources/partners.
•  
• Review program performance and operational metrics to maintain or improve service and performance while looking for opportunities to reduce costs.
•  
• Collaborate with Finance department on financial budgeting and reporting, capital fund planning, and resource allocation.

Development, Real Estate & Portfolio Transformation

• Working closely with executive leadership, conduct portfolio analysis and update Asset Management Plan; recommend repositioning strategies (rehab, redevelopment, acquisition, conversion, or disposition) to strengthen long-term financial and physical viability of housing developments and of the organization.
•  
• Advance the CNI transformation plan and other revitalization initiatives; structure repositioning transactions (e.g., LIHTC, RAD/Section 18, mixed-finance, etc.) with public/private/philanthropic partners.

Community and Stakeholder Engagement & External Affairs

• Represent HACM in meetings with HUD, WHEDA, local government, investors, donors, residents, resident organizations, landlords, neighborhood groups, media, and other partners. 
•  
• Facilitate investor, lender, and state housing agency relations and coordinate communications with the various partners regarding LIHTC developments. 

People, Culture & Talent

• Lead and develop senior directors/managers in fostering a high-performing, collaborative, data-driven and accountable team culture that leads to the achievement of excellence and the implementation of best practices.
•  
• Promote a customer-service culture centered on dignity, respect, and timely resolution of resident concerns.

QUALIFICATIONS:

Minimum Qualifications

• Education: Bachelor’s degree in Public Administration, Urban Planning, Business, Finance, Law, Real Estate, or a similar field;
•  
• OR, 10 or more years of progressively responsible experience in public housing, affordable housing operations, or a closely-related field;
•  
• OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
•  
• Technical Expertise: Demonstrated proficiency with HUD programs (Public Housing, HCV/Section 8; knowledge of RAD/Section 18 helpful), affordable housing (LIHTC, mixed-finance), asset/property management, finance/budgets, procurement, capital planning, and compliance preferred. 
•  
• Other: Valid driver’s license

CORE COMPETENCIES:

• Resident-Centered Service: Provides excellent resident-centered customer service based on respect, dignity, and good communication.
•  
• Integrity and Trust:   Leads with honesty, transparency, and consistency; builds trust across all levels of the organization.
•  
• Strategic Execution: Provides strategic and operational leadership via measurable plans with budgets, milestones, and accountability.
•  
• People Leadership: Values professionalism and teamwork; coaches staff to ensure their development within the organization; manages change with empathy and clarity; maintains a responsive, solutions-focused approach to internal and external relationships.
•  
• Financial & Regulatory Acumen: Excellent knowledge of HUD/LIHTC regulations and has basic financial/budget skills.
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• Fair Housing & Access: Promotes compliance with fair housing laws and ensures policies and practices support equal opportunity for all residents.

We are partnering with a trusted industry leader that manufactures high-quality construction, landscaping, and agricultural machine attachments known for performance, reliability, and fast fulfillment. They are seeking a results-driven Marketing Manager to be a key driver of revenue by executing data-driven, channel-specific marketing programs that connect end users with our dealer network and empower dealers with the tools, training, and campaigns needed to grow sales.

This role is responsible for leading integrated digital and traditional campaigns, overseeing content and brand management, and delivering measurable ROI across dealer and co-branded initiatives. The ideal candidate brings 3–5 years of B2B or dealer-channel marketing experience, a strong command of CRM and marketing automation platforms, and the ability to translate market insights and performance data into actionable strategies that increase engagement, traffic, and revenue.

Vision & Mission for the role

To be a key driver of revenue by executing data-driven marketing programs that connect end users to the dealerships and empower dealers with effective tools and campaigns.

To execute data-driven, channel-specific marketing programs that drive end-user traffic to the dealerships and support dealers with the tools, training, and campaigns needed to increase revenue.

Accountabilities

Campaign Execution and Performance

• Campaigns on time and within budget 95% of the time.

• Increase dealer engagement in campaigns year-over-year.

• Generate and track ROI digital and dealer co-branded campaigns.

• Track and report campaign performance metrics monthly with actionable insights.

Team and Project Coordination

• 95% on-time project delivery rate across all marketing initiatives.

• 90% satisfaction rate in internal collaboration surveys or peer feedback.

• Project roadblocks resolved within 48 hours to maintain campaign momentum.

• 100% compliance with project timelines documented in the marketing calendar or project management tool.

Content and Brand Management

• 100% of marketing materials adhere to brand guidelines.

• Regularly launch new content pieces (e.g., videos, sell sheets, email templates).

Market and Competitor Insights

• Identify at least 2 new marketing opportunities or threats per quarter based on market intelligence.

• Track dealer and end-user feedback to inform strategy, reporting recurring themes or pain points at least quarterly.

Key Responsibilities

• Execute marketing campaigns in line with the strategy set by the director.
• Oversee the production of marketing materials and content.
• Monitor campaign performance, track KPIs, and adjust tactics as needed.
• Coordinate with internal teams (sales, product, design) to support campaign goals.
• Help manage marketing tools and platforms (CRM, email platforms, social media schedulers).
• Research competitors, audiences, and channels to refine marketing tactics.
• Support event planning and promotional activities.
• Prepare reports and insights for director-level review.
• Manage schedules, vendors, or freelance support for projects.
• Plan, implement, and manage marketing campaigns across digital and traditional channels.
• Update or retire outdated assets quarterly to keep content library current and relevant.
• Produce a quarterly market and competitive landscape report with actionable recommendations.
• Maintain and update a competitor comparison tracker monthly.
• Present key market trend updates to leadership or sales teams at least once per quarter.
• Track and report on campaign effectiveness using KPIs such as lead generation, engagement, and ROI.
• Supervise and support marketing team members, freelancers, and vendors to ensure deadlines, budgets, and brand standards are met.
• Lead digital marketing efforts (SEO, PPC, email, social) focused on driving dealer engagement
• Work closely with the sales team to develop joint marketing initiatives that drive conversions.
• Prioritize and allocate resources efficiently across multiple projects
• Ensure all marketing content aligns with the company’s brand voice, messaging, and visual identity.
• Provide actionable insights and recommend adjustments to marketing tactics based on findings.
• Oversee the development of promotional materials, website updates, and social media content.
• Monitor market trends, customer behavior, and competitive activity.
• Uphold and promote the company’s core values, including Integrity, Commitment, Accountability, Compassion, Quality, Growth, and Positivity.
• Maintain regular and reliable attendance, ensuring availability for scheduled work and project deadlines.
• Follow all company policies and procedures, including those related to documentation, quality control, and workplace conduct.
• Additional duties as needed to support the department and the overall goals of the organization.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related fields
• 3–5 years of experience in marketing, preferably in dealer, channel, or B2B environments.
• Proven success executing marketing campaigns with measurable results.
• Experience supporting field or dealer marketing initiatives

Computer and Office Skills

• Expertise in CRM automation tools (Salesforce, HubSpot, Marketo).
• Experience with marketing automation tools (Marketo, Pardot, Eloqua).
• Skilled in digital marketing (SEO, PPC, Google Ads, email and social media).
• Proficient in Microsoft OfficeSuite, including Word, Excel, Publisher, and PowerPoint.

Cognitive Requirements

• Ability to manage multiple projects and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to interpret campaign performance data and optimize strategies accordingly.
• Creative thinking to support compelling content and dealer programs.
• Strong grammatically correct written communication skills in English to articulate complex technical concepts.

Personal Skills & Physical Demands

• Clear communicator with strong writing and verbal skills.
• Organized, proactive, and dependable.
• Collaborative team player with ability to work across departments.
• Adaptable and open to feedback and continuous improvement.
• Ability to get along with others, demonstrating a collaborative and team-oriented approach.
• Regularly required to sit, talk, hear, and use hands to type and write.
• Occasionally required to stand, walk, and reach with hands and arms.
• Communicate effectively in verbal and written form.
• Visual activities include ability to distinguish colors and clarity of vision at twenty (20) feet or more, clarity of vision at twenty (20) inches or less, and three-dimensional vision.
• Must be able to occasionally lift and/or move up to 10 pounds.

Work Conditions

• Work is primarily performed in an office environment with moderate noise levels
• Occasional exposure to production or testing environments where safety protocols must be followed.
• May occasional have overnight travel to dealerships, shows, and other events.