Consumer Services Include Jobs in Usa

Arby's
- Casper is looking for enthusiastic individuals to join our team in Casper, WY as full time or part time Shift Leaders.

If you like working in a fast paced, fun environment and you are good with people, look no further! Arby's
- Casper is the right place for you.

Shift Leader Job Essentials: -Must be able to demonstrate you are committed, hard-working, honest and friendly.

-Excellent customer service skills -Reliable transportation to and from work (daily) -Ability to work with computers -Ability to assist the General Manager with team building -Ability to coach and lead a team with no supervision -Ability to maintain a positive atmosphere of teamwork and full of energy -Ability to communicate to all team members -Sales Skills Additional Responsibilities: -Be professional and courteous with all customers -Promptly handle all customer concerns by delighting each of our customers -Willing to open and close stores -Willing to perform and uphold daily cleaning duties -Willing to maintain a safe and organized restaurant for employees and customers We are actively hiring for a full time or part time Shift Leader to join our team.

We can't wait to meet you.

Apply today!

• 
  
• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
  
• Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
  
• Performs research as needed to resolve inquiries.
  
• 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
  
• Handles situations which may require adaptation of response or extensive research.
  
• Accurately documents inquiries.
  
• 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  
• Coordinates with other departments to resolve problems.
  
• Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  
• 10% Provides feedback to management regarding customer problems, questions and needs.
  
• Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
  
• Follows through on complaints until resolved or reports to management as needed.
  
• 10% Maintains basic knowledge of quality work instructions and company policies.
  
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  
• Maintains all departmental productivity, quality, and timeliness standards.
  
• 5% Assist with the training of new employees and cross training of coworkers.
  

We are looking for Crew Members to join our Dunkin' team! Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests needs and give them a reason to come back.

Benefits:

TIPS!

Flexible Schedules

Competitive Pay

Career Advancement

Health Insurance

Disclaimer:

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Team Environment:

Work well and interacts with others respectfully

Respond positively to coaching and feedback

Communicate with team members

Able to learn and execute multiple tasks

Operational Excellence:

Provide great guest service

Resolve guest issues

Follow Brand standards, recipes, and systems

Follow safety, food safety and sanitation guidelines; comply with all applicable laws

Maintain clean and neat work environment

Profitability:

Execute restaurant standards and marketing initiatives

Handle POS transactions and payments with accuracy

Prepare and deliver all products according to Brand standards

Skills and Qualifications

Fluent in English

Basic computer skills

Capable of counting money and making change

Able to operate restaurant equipment (minimum age requirements may apply)

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Are you a Disney enthusiast and even more enthusiastic about food & beverage management? Are you looking for an opportunity to take your restaurant leadership experience into a large Fortune 500 company based in Hawaii. You believe that being a strong leader means more than just managing a team of employees. As a Restaurant Assistant Manager, you will manage and lead the day-to-day restaurant operation with emphasis on cast and guest satisfaction. You will provide leadership, support, motivation and development of your cast members creating a positive environment that encourages ownership and accountability, while providing a quality guest experience. In your role, you will monitor and ensure exceptional service and food quality and presentation. You will also develop and nurture partnerships with resort partners to provide a seamless guest experience. As an Assistant Restaurant Manager, you will meet or exceed financial goals and ensure operational compliance with loss prevention standards and will adhere to State of Hawaii and company food safety standards.This position reports to the Food & Beverage Manager.This position is Full-Time and will be working onsite at our beautiful Aulani resort on Oahu, Hawaii.Proven two years of Restaurant management experience

• Knowledge of financial aspects of an operation
• Demonstrated passion of guest service and cast development
• Proven computer skills
• Demonstrated knowledge of wine and spirits
• Proven 2 years of leadership in a AAA four or five diamond rated restaurant
• Multi-lingual Japanese/English speaking
• Bachelor's degree or equivalent
• Our Benefits : Disney offers a rewards package to help you live your best life. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Whether youre a born leader, or have earned your stripes through years of experience, you might be just the person were looking forgoal-oriented, team-focused and ready to hit the ground running.

Benefits:

• 4 day work week!
• A passionate environment that supports growth.
• Shift meals provided
• Excellent Hours
• Bonus Program
• Full Health Benefits

As a member of the management team, the Associate Manager assists in providing direction and motivation to the hourly partners, ensuring execution of all positions, chores and responsibilities in order to provide our guests with an exceptional NEWK's Experience and exceptional product quality. This position also helps to protect the brand by maintaining a sanitary, safe, respectful, efficient and quality work environment while effectively managing operational/product costs.This career opportunity is with a independently owned franchise restaurant.

NEWK'S Associate Managerstreat all people with courtesy and respectful attitude. They are reliable, independent thinkers and good decision-makers. They create a culture of empowerment and fun in caring for our guests while ensuring profitability and operational excellence are maintained. The Associate Manager values training and adheres to the NEWKs training systems.

Associate Manager Job Responsibilities:

• Provide direction and motivation to the hourly partners, ensuring execution of all positions, chores and responsibilities in order to provide our guests with an exceptional NEWKs Experience and exceptional product quality
• Help to protect the brand by maintaining a sanitary, safe, respectful, efficient and quality work environment while effectively managing operational/product costs

Apply now online.

• Excellent communications, supervisory, and guest service skills
• Computer literacy; comfortable with Microsoft Office Software
• Must have a valid drivers license and insurance

Our commitment to quality ingredients and customer service begins with every team member. If youre looking for an exciting career in a passionate environment, youve come to the right place.Our success relies on happy guests and happy team members. Exceptional customer service has been our foundation since day one.

Career paths start at $17.50/hr (which reflects $17.00/hr plus 50 cent on-site differential) with 40-hour work weeks.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

How can you join the Afnimazing team?

You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!

• What are the qualifications to be a Customer Service Representative at Afni?  

  • Six months of customer service experience 
  • Must be 18 years of age 
  • Must have GED or High School Diploma 
  • Must be legally permitted to work in the United States 

Join our Best-One team - now hiring a General Service Technician at our Princeton Retail location.       

Pay: Competitive pay based on qualifications

Who we are: 

Over the past 77 years, what started out as a single bay service station has grown into a respected tire and service company with over 285 locations in over 35 states – one of the largest independent tire companies in North America. At Best-One, we strive to be the leading the most trusted provider of tires and service in all of our markets with a mission for creating raving fans. And we know our success starts with our team members – our internal ravings fans. 

We're looking for a General Service Tech who places an emphasis on creating results for teammates, customers, and the company.

What you get: 

· Top pay - the more you know, the more you earn

· Paid holidays & vacations; closed most major holidays

· Home on the weekends

· Health/dental/vision insurance 

· 401(K)

· Team member discount program

· ...and being a part of a company that offers a career, not just a job!

What you will be doing as a General Service Technician

· Mounting/dismounting, installation and inspection of auto and light truck tires

· Tire repair and wheel balancing

· Tire rotations

· Oil Changes

· Routine Maintenance

· Brake inspections

· PM services

· Loading/unloading and storage of products
 

What boxes you have to check:

· Valid driver's license with an acceptable driving history

· Repetitive lifting, occasionally up to 75-100 pounds

· Commitment to service beyond the expectations of our customers

· The ability to work in a fast-paced, customer service-oriented environment

· Prior experience preferred  
 

Employer is an Equal Opportunity & Drug-Free Employer

PI9cba0e50bce6-3631

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship now or in the future.

We believe in the importance of in-office collaboration and intend for the selected candidate to work on site 4 days per week in one of the specified locations.

The Client Service Manager, Relationship Management in the Mega Market segment ($1B plus AUM), plays the critical role of relationship management and interface between our largest plan sponsors and Schwab. You will work as a team, with the Director level Client Service Manager, their Client Relationship Practice Leader and Client Service Specialist to provide a coordinated approach of client service delivery in support of plan administration requirements and unique client needs. The goal of these team-based efforts will be to drive higher levels of client retention, client satisfaction, and expansion of the overall Schwab relationship with assigned practice clients. In addition, the goal of the Client Service Manager, Relationship Management will be to learn and develop under more tenured Director Level Client Service Managers to pursue a thoughtful succession plan for SRPS's largest client relationships. In meeting and exceeding these duties, the Manager, Client Service Manager is expected to understand and adhere to Schwab policies and practices and will play a key role in the mitigation of operational and financial risk to Schwab. You will typically provide comprehensive client relationship support for clients that have enhanced complexity and assets totaling more than $5B.

What you're responsible for

• Support 1-3 Mega Market client relationships in a team-based fashion.
• Understand assigned practice plans to ensure administration is completed in accordance with plan provisions.
• Collaboration with business partners to delegate and lead client issues to successful resolution is key in your position.
• Approach every client interaction holistically by being aware of all issues and events related to the client and collaborating with peers to build a precise client experience.
• Consistently explore and discover client and consultant needs by engaging in face-to-face meetings asking well-defined, open-ended questions to clearly uncover new business opportunities and relationship challenges.
• Identify and engage the appropriate subject matter experts within Charles Schwab to assist with appropriate client discussions to accomplish client understanding of solution sets to achieve successful outcomes.
• Ensure client satisfaction, improve client promoter scores, and actively communicate plan administration activities with your internal teams.
• Identify and adapt to clients' and consultants' diverse backgrounds and roles (executives, human resources, and finance).
• Support sales efforts.
• Deliver client education and training by developing appropriate awareness of procedures and sponsor reporting solutions.
• Work reciprocally within the organization, share standard methodologies, and aid in the continuous improvement of the services provided by Schwab to ensure your success.
• Execute client and regulatory changes.
• Effectively and authentically communicate Schwab's value to clients.
• Apply specialized knowledge of qualified and non-qualified retirement plan recordkeeping and understand the broader impact on the company.
• Build and sustain positive relationships with clients and partnerships with internal associates as well as key contacts within the industry to deliver results.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 3+ years of experience working with large, complex employer sponsored Retirement Plans.
• Bachelor's degree or equivalent experience.
• Understanding of ERISA, industry rules and regulations, and non-qualified plan design.
• High energy, confidence, accountability, and professionalism with each interaction while also demonstrating personal integrity, resilience, and respect for others.
• Self-motivated, enthusiastic, and take initiative.
• Ability to implement client strategies, retirement plan design, compliance, and IRS reporting.
• Ability to work independently.
• Excellent written and oral communication skills.
• Ability to communicate effectively, problem solve, influence and build consensus among team members, leadership, and clients through presentations.
• Ability to identify client issues that pose a risk to the firm, handle them appropriately and recommend solutions to address future issues effectively.
• Effectively service plans with a high-level of complexity.
• Excellent project management and time management skills and ability to handle multiple assignments that have a long and short duration over a given time with attention to details.
• Ability to inspire and support those around you to challenge the status quo; effect small and large changes to continue to elevate the teams' effectiveness and level of service provided to our clients.
• Ability to meet deadlines within a fast-paced environment.
• Ability to collaborate effectively in teams and influence outcomes.
• Flexibility to travel for client visits and sales presentations as needed.

Preferred Qualifications:

• 5+ years of client and/or participant service experience.
• ASPPA, CEBS and/or NIPA designation or in process.
• QPA, CPC or equivalent certification/designations.
• Integrated benefit services experience with general knowledge of equity compensation plans (stock options, restricted stock, SARs, ESPP), administration and plan design and administration for qualified retirement and non-qualified executive deferred compensation plans.

#workplacejobs

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

At a Glance

Next hiring classes scheduled for April 2026+ Onsite at our Dublin, OH campus, eligible for hybrid flexibility* Starting pay: $18+ per hour Full time position, 40 hours/week, Monday Friday, no weekends Available shifts: 10:30am-7:30pm; 11am-8pm; 11:30am-8:30pm; 12pm-9pm; 12:30pm-9:30pm; 1pm-10pm Shift differential: +$0.50 per hour (11:00am-8:30pm EST); +$1.50 per hour (12:00pm-10:00pm EST)

Who We Are

Founded in 1999, Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio. We believe no one should have to navigate the complexity of healthcare alone. Our mission is to make healthcare simpler and more effective for our members. We are a big-hearted, tech-savvy team committed to ensuring our members get the care they need at the most affordable costwe call ourselves Healthcare Warriors.

With more than 2,000 employees and counting, we are committed to building diverse and inclusive teams. If you're excited about this role, we encourage you to applyeven if you don't meet every requirement.

The Impact You'll Make

As a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care.

Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it's helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives.

What Success Looks Like

• Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner.
• Show empathy and support to members during difficult healthcare situations.
• Provide clear guidance on healthcare plans, billing, and provider options.
• Advocate for members by coordinating with providers and insurers to remove barriers to care.
• Work collaboratively with internal teams to ensure accurate and seamless service.
• Meet performance goals while continuously learning and developing expertise in healthcare navigation.
• All other duties as assigned.

What You'll Bring

• Education: High school diploma or General Education Development (GED) equivalent required; college coursework or degree is a plus!
• Customer-focused mindset: Passion for helping others and ensuring a positive experience for members.
• Problem-solving skills: Ability to think critically, use available resources, and adapt to evolving challenges.
• Strong communication: Comfortable handling phone conversations and emails professionally and efficiently.
• Tech savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health's policies, values and ethics, and protect the sensitive data entrusted to us.
• Growth-oriented attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry.

Why Join Us?

• Ability to Make a Difference: As the first point of contact for our members, you will have a direct impact on their healthcare experience solving real problems, providing clarity, and ensuring they get the care they need when they need it.
• Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.
• Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events.
• Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule provided you have a home environment suitable for remote work. (manager approval is required)
• Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.

Ready to Make an Impact?

If you're looking for a career where you can help others while growing professionally, we want to hear from you! Apply today and be part of a team that's redefining healthcare navigation.

Do you have an eye for design and know how to use Corel Draw or Adobe Illustrator? Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth, and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person, and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients.

The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn, and has the ability to build relationships. Great listening skills, documentation, and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Must have sign experience preferably with A Fastsigns, experience with Corebridge a plus.

Compensation: $19.00 - $25.00 per hour

Milan Laser is the largest laser hair removal company in the nation and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and continued expansion, we're growing fast and looking for service-minded professionals who want to grow with us.

This role is the launching point for your Milan career. You'll join a supportive team, learn the business from the inside out, and build the foundation needed to advance into: a steady and engaging call center role; a team that invests in your training and development; higher-earning sales positions and future opportunities across Milan's corporate and field teams.

This part-time opportunity offers the same exposure, training, and development as our full-time roles, with added scheduling flexibility to fit your life.

About the Role

You will support clients across the country through inbound calls, emails, and chat. You will help with appointments, answer questions about their hair free journey, resolve account needs, and guide new callers who are exploring a consultation. Every interaction should create a great client experience that feels clear, helpful, and personal.

This is high volume, fast paced work. You will balance accuracy, efficiency, and strong service while delivering consistent client experiences that reflect Milan's standards.

Compensation

Base Pay: $17 per hour

Additional earnings through hourly differentials and commission

Top Performers earn $20-$22/hour total

Schedule

16-22 hours per week

Shifts are 4-5 hours each

Morning, evening, and weekend options

Business Hours

Monday-Thursday: 7:30am-8pm

Friday-Saturday: 7am-8pm

Sunday: 8am-6:30pm

Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available.

What You'll Do

Respond to inbound calls, emails, texts, and chat from current clients

Support appointment scheduling and assist with account questions

Deliver empathetic, confident, solutions-focused service

Assist inbound phone leads and book consultations when appropriate

Follow standard processes and scripting to ensure consistency

Document all client interactions accurately and completely

Meet productivity and customer service expectations

Participate in coaching, performance discussions, and development activities

Support new initiatives and team improvements

Job Requirements

Minimum Requirements

High school diploma or equivalent

One year of customer service experience in a fast-paced environment

Ability to manage multiple communication channels at once (calls, email, chat)

Strong written and verbal communication skills

Must type at least 60 words per minute

Proven reliability, professionalism, and strong attendance

Ability to maintain confidentiality and handle sensitive client information

Comfortable working in a structured, metric-driven call center environment

Preferred Experience

Call center experience

Experience supporting customers via phone, chat, or email

Experience with appointment scheduling or multi-channel service environments

Behavioral Strengths

Customer Obsessed: Creates positive, supportive client experiences

Drive for Results: Works with personal ownership and meets expectations

Coachable: Open to feedback and eager to grow

Calm Under Pressure: Performs well in high-volume environments

Collaborative: Communicates clearly and works well within a team

Availability Requirements

16 to 22 hours per week

Ability to work morning, evening, or weekend shifts

Why You'll Love Working Here

You will be part of a fun, successful, and hardworking team that takes pride in creating great client experiences every day. The environment is supportive, energetic, and focused on helping you grow your skills and your career.

We also offer strong benefits and real advancement opportunities. Many team members move into roles such as: Client Coordinator with strong earning potential; Quality and Training; Corporate business operations; Field sales supporting more than 400 clinics.

Part-time employees receive competitive pay, bonus potential, and a positive, supportive, people-first environment. Full-time opportunities with full benefits are posted regularly and part-time team members are encouraged to apply.

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available. Equal Opportunity Employer.

#INDCC1

Case Manager-Coordinator of Community Services

Compensation: Base Salary: $65,000 per year. Potential Bonus: Up to $5,000 annually, $1,250 quarterly.

Job Type: Full Time

Work Schedule: 8:30am- 5:00pm, Monday through Friday (flexible as needed)

Work Environment: This is a hybrid position - work from your home office* with local community visits.

21 Years of Services – Helping Others Meet Life’s Challenges.

High quality healthcare programs, services, and PEOPLE LIKE YOU!

• Exceptional Benefits (Medical - Kaiser, Dental and Vision - Mutual of Omaha, PTO, 401k, FSA, and company paid Short Term Disability & Life and Accidental Death and Dismemberment and a host of other voluntary benefits to select from)
• At Total Care Services, Inc., a non-profit organization, we offer more than just a chance to make a significant impact in our community. As a participant in the Public Service Loan Forgiveness (PSLF) Program, joining our team means you're also eligible to apply for loan forgiveness, empowering you to serve with financial peace of mind.

Total Care Services, Inc. (TCS) is seeking dedicated and compassionate individuals to join our team as Case Manager in our Coordination of Community Services program. The Coordinator of Community Services II (CCS II) will work with the Program Support Supervisor to manage the Person-Centered-Plans (PCP), Comprehensive Assessment (CA), and Supports and Services Planning Tool (SSPT). The CCS II will thoroughly understand the PCP, CA, and SSPT processes and timelines required by Federal and State compliance regulations. As a Case Manager, you will play a crucial role in supporting individuals with intellectual and developmental disabilities and their families in Maryland.

As a Case Manager (CCSII), you will:

• Work collaboratively with clients and their families to identify needs, goals, and preferences
• Provide information about community resources and support services
• Empower clients to make informed choices and plan for their future
• Assist clients in accessing service delivery systems, resources, and supports
• Monitor and evaluate services to ensure they meet clients' needs and preferences
• Carry a caseload of at least twenty-five (25) persons served, complete and document a minimum of thirty (30) billable units a day (or one hundred (150) units per week) within Long Term Services and Support System (LTSS) Maryland for activities completed on behalf of eligible persons.
• Manage and complete all assigned Person-Centered-Plans (PCP) and Supports and Services Planning Tools (SSPT).
• Pair up with CCS I teams and Program Supervisors to provide support.
• Act as a backup in the absence of CCS I and PCP Manager/Scheduler.
• Assist with continuous improvement projects such as training and/or initiatives.
• Attends weekly supervision with the Program Support Supervisor.

Qualifications:

• Master’s degree preferred; Bachelor’s degree in human services required.
• Case management: 2 years (Required)
• Community engagement: 2 years (Required)
• Must be a licensed driver and have own transportation with valid insurance.
• Must be able to drive to and from meetings throughout the state of Maryland.
• Knowledge of Home and Community Based Waiver Services and the developmental disabilities field.
• Mandatory COVID-19 Vaccination Policy applies to all employees.
• Must be a U.S. citizen or alien who is lawfully authorized to work in the United States.
• Must be proficient with Microsoft 365 Word, MS Excel, PowerPoint, Outlook, TEAMS, and all other applications.
• Must have excellent oral and written communication skills.
• Must have excellent analytical skills and possess the ability to perform statistical analysis of aggregate data.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Total Care Services, Inc. is committed to equal employment opportunity and to compliance with federal, state, and local laws governing non-discrimination. Total Care Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.