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Customer Service / Wholesale Order Specialist

Location: Downtown Los Angeles (Onsite)

About the Company

A founder-led fine jewelry manufacturer with over 25 years in business is seeking a strong wholesale customer service professional to join its growing team. The company partners with national retailers and independent jewelry stores across the U.S. and is currently in a significant operational growth and transformation phase.

The organization is focused on building structure, accountability, and scalable processes within its wholesale customer service and order management function.

Position Overview

The Customer Success/Wholesale Order Specialist is a hands-on role responsible for managing wholesale order flow, custom requests, retailer communication, and ERP documentation within a fast-paced manufacturing environment.

This is not a retail call center position. This role supports B2B wholesale accounts and works closely with production, inventory, and sales teams to ensure accurate and timely order execution.

This position reports to the Senior Customer Service Manager.

Key Responsibilities

Wholesale Order Management

• Process wholesale purchase orders, reorders, and custom builds
• Maintain accurate order entry within Microsoft Dynamics (or similar ERP system)
• Coordinate production timelines and inventory allocation
• Manage memo/consignment tracking and returns
• Support EDI coordination and retailer compliance requirements where applicable

Retailer Communication

• Serve as a point of contact for wholesale customers
• Provide order confirmations, timeline updates, and shipment details
• Proactively resolve order discrepancies and production issues
• Maintain detailed documentation of all communications

Process & Accuracy

• Ensure high standards of accuracy in order entry and documentation
• Support KPI tracking related to order flow and response times
• Identify workflow inefficiencies and suggest improvements
• Assist in implementing updated procedures as systems evolve

Cross-Functional Collaboration

• Partner with Sales, Production, Inventory, and Finance teams
• Coordinate custom orders between customer requests and manufacturing capabilities
• Support trade show preparation and post-show follow-up

Required Qualifications

• 3+ years of B2B wholesale customer service or sales support experience
• Strong understanding of wholesale order processes and retailer expectations
• Experience working in a product-based or manufacturing environment
• ERP experience required (Microsoft Dynamics/Navision preferred)
• Familiarity with EDI processes preferred
• High attention to detail and strong organizational skills
• Professional written and verbal communication skills

Preferred Qualifications

• Experience in fine jewelry manufacturing or wholesale
• Experience working with national retailers or major accounts
• Exposure to custom builds, special orders, or memo programs

What Success Looks Like

• Orders are processed accurately and efficiently
• Retailers receive proactive, professional communication
• Production coordination is smooth and well-documented
• Processes are followed consistently and improved where needed

About Us

For over 45 years, Gray & Sons Jewelers has been recognized as a world leader in the luxury watch and fine jewelry industry. We specialize in buying, selling, and repairing pre-owned collectible Swiss timepieces, estate jewelry, and diamonds. With a flagship showroom across from the iconic Bal Harbour Shops, a robust online and mail catalog business, and an in-house watch and jewelry workshop, we serve discerning clients locally and worldwide. We are now seeking a dynamic National Operations Manager to help lead our next chapter of growth.

Position Overview

We are seeking an experienced and highly motivated National Operations Manager with jewelry and /or luxury watch ​or pawnshop management experience to oversee all departments and daily operations, ensuring excellence in service, performance, and profitability. ​You will supervise and coordinate a team of 22 employees across: Jewelry and Watch Repair Workshop, Shipping and Logistics, Showroom, Online & Phone Sales, Catalog, Website, Marketing and Accounting Departments. This position requires a strong leader with exceptional interpersonal and communication skills, both verbal and written, as well as the ability to interact effectively with clients and staff. Understanding of asset evaluation, risk assessment, retail sales, consignment, and pawn activities is highly desirable. Strong analytical and math skills are required and will be tested.

Key Responsibilities

Oversee day-to-day operations across all departments to ensure efficiency and quality.. Drive performance, productivity, and teamwork among all employees. Manage workflow between in-house teams (sales, marketing, repairs, shipping, etc.). Engage directly with high-value clients and vendors, ensuring premium service at every touchpoint. Uphold and strengthen the company’s reputation for excellence and trust.

Requirements

• Proven track record in operations management in the luxury retail of jewelry, the luxury watch industry or pawnshop management. Strong leadership and team management skills; able to motivate and develop staff. Excellent communication, organizational, and problem-solving abilities. Multilingual – English and Spanish required; additional languages a plus. Demonstrated stability and longevity in previous positions. Entrepreneurial mindset with hands-on management style. College Degree.
• Only candidates with proven record of job stability and experience will be considered. Professional references upon request

Compensation & Benefits

• Base Salary: $200,000
• Comprehensive Benefits Package
• 401(k) & Profit-Sharing Opportunities
• Long-term career growth with a stable, established company.
• If you thrive in a fast-paced, high-performance environment and want to join a company that values expertise, integrity, and excellence—Gray & Sons Jewelers is the place for you. Apply today and be part of a world-class team redefining luxury watch and jewelry excellence.

Job Type: Full-time

Pay: $200,000.00 per year

Benefits:

• 401(k)
• Health insurance

Work Location: In person

Growing company with multiple locations has an outstanding opportunity available for a National Account Manager.

This is an onsite that requires minimal travel.

Main functions: The National Sales Account Manager is responsible for managing, supporting, and growing strategic national retail accounts, with primary responsibility for Menards, Lowes, and other assigned retail partners.

This role ensures customer satisfaction, drives sales growth, maintains retailer compliance, and coordinates cross-functionally with internal teams to deliver on operational, quality, and service commitments.

The position requires strong relationship management, analytical skills, attention to detail, and the ability to navigate complex retail systems and requirements.

Duties and Responsibilities: • Serve as the primary point of contact for retail accounts.

• Build, maintain, and strengthen relationships with key retail stakeholders, including merchant, inventory, sourcing, and compliance teams.

• Manage and support all aspects of the retail business relationship, ensuring alignment with customer expectations and company capabilities.

• Analyze retailer reports and portals to develop forecasts and support supply chain planning.

• Review, analyze, and interpret sales, inventory, and performance data to identify opportunities, risks, and corrective actions.

• Drive sales growth through various order types, including consignment, direct-to-store (DTS), bulk distribution, special orders, and new projects.

• Coordinate pricing strategies, annual rebate programs, and marketing initiatives with retail partners in the U.S.

and Canada, as applicable.

• Manage product setup, planogram updates, merchandising changes, and promotional activity in collaboration with the customer and internal teams.

• Oversee EDI transactions, including purchase orders (POs), advanced shipment notices (ASNs), invoices, and return-to-vendor (RTV) requests, ensuring accuracy and timeliness.

Some travel may be required for periodic visits to retail partners’ headquarters and regional locations.

• All other duties as assigned by manager.

Requirements • Minimum 5 years of account management, project or program management, or sales experience, preferably in building products or related manufacturing industries.

• Demonstrated experience managing large national or big-box retail accounts.

• Strong analytical skills with the ability to interpret sales and inventory data.

• Strong analytical skills with the ability to interpret sales, inventory, and operational data.

• Proven ability to manage complex retailer systems, portals, and compliance requirements.

• Experience with EDI processes, transaction types, and retailer compliance standards.

• Ability to coordinate with IT and supply chain teams to ensure EDI accuracy and efficiency.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent verbal, written, and presentation communication skills.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook) and capable of learning retailer-specific systems.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Self-motivated, detail-oriented, and customer-focused.

Education • Bachelor’s degree in Business, Marketing, or related field.

• Foreign language proficiency is a plus.

Position Summary

The Master Scheduler is responsible for developing and maintaining the master production schedule to ensure efficient production flow, alignment with customer demand, and achievement of on-time delivery targets. This role coordinates closely with operations, sales, and customer service to balance production capacity, inventory levels, and operational priorities.

Key Responsibilities

• Develop and maintain the master production schedule to support OTIF (On-Time-In-Full) performance targets.
• Align production capacity and plant resources with customer demand, material availability, and operational priorities.
• Pull and process daily sales orders from LN ERP to ensure accurate incorporation into the production schedule.
• Release production work orders and ensure timely progression through all manufacturing stages.
• Manage short- and long-term production forecasts for the Op Net Line, adjusting schedules as demand fluctuates.
• Maintain customer safety stock levels to ensure proper inventory coverage while minimizing excess inventory.
• Oversee customer consignment accounts, ensuring accurate replenishment, inventory tracking, and documentation.
• Coordinate subcontracted production activities, including scheduling, communication, and delivery alignment.
• Lead the daily production planning meeting, communicating schedule updates, constraints, and operational priorities.
• Partner with customer service and sales teams to ensure alignment between customer expectations and production capabilities.
• Participate in cross-functional meetings and TEAMS groups to support broader operational initiatives.
• Respond to urgent scheduling adjustments or production needs, including occasional off-hours communication.
• Provide scheduling support to additional netting plants, including PTO coverage and backup planning assistance.

Qualifications & Skills

• Experience in master scheduling, production planning, or manufacturing operations.
• Strong proficiency with ERP/MRP systems; experience with LN ERP is highly preferred.
• Strong analytical skills with the ability to manage complex production data, forecasting, and scheduling models.
• Excellent communication, coordination, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment while maintaining accuracy.

Pride Health is seeking a Sterile Processing Prod Coordinator to join our client in Elmhurst, IL. This is a 13-contract role with 2nd Shift- 3 pm-11:30 pm.

Job Summary:

Loaner & Consignment Tray Coordination: Serve as the point person for managing all incoming and outgoing loaners and consignment trays.

Responsibilities:

• Verify accuracy, completeness, and integrity of tray contents before and after sterilization.
• Coordinate directly with vendors, clinical partners, and internal SPD teams to ensure all instruments arrive on time, processed correctly, and ready for use.
• Track and document tray movement through the full sterilization and return cycle.
• Production & Workflow Oversight:
• Oversee daily production flow in coordination with SPD leadership, ensuring workloads are prioritized and balanced for maximum efficiency.
• Identify potential delays, discrepancies, or bottlenecks and take proactive steps to resolve them.
• Maintain open communication with technicians and leadership to align production goals with operational realities.
• May provide guidance or day-to-day oversight to Production Technicians as the team grows, helping establish standards for performance, communication, and accountability.
• Communication & Relationship Management:
• Act as a liaison between vendors, clinical teams, and Company’s SPD staff to ensure clarity, accountability, and trust.
• Maintain regular communication with partner hospitals and surgery centers regarding tray status, delivery schedules, and special requests.
• Represent the company professionally and confidently in all interactions.
• Data Accuracy & Reporting:
• Ensure accurate and timely entry of data into tracking systems, including tray movements, sterilization records, and performance metrics.
• Generate reports for leadership summarizing activity, volume trends, and areas for improvement.
• Uphold documentation standards that support regulatory compliance and operational excellence.
• WHAT YOU WILL DELIVER:
• Seamless coordination of all loaners and consignment activity, ensuring every tray is accounted for and ready when needed.
• Proactive communication that strengthens relationships with both internal teams and external partners.
• Highly organized, data-driven production management that keeps operations running at peak precision.
• Continuous improvement through process awareness, accuracy, and accountability.

Requirements:

• CRCST or CSPDT certification
• High school Diploma or GED.
• Three (3) - five (5) years of hands-on SPD experience with a strong focus on loaner and consignment tray management.
• Proven ability to coordinate across departments, vendors, and leadership teams.
• Strong attention to detail and a methodical approach to tracking and organization.
• Excellent verbal and written communication skills; comfortable interfacing with both internal and external stakeholders.
• Proficiency with instrument tracking software and reporting tools.
• A positive, proactive mindset with a commitment to doing things right – every time.

Additional Information:

· Location: Elmhurst, IL

· Shift Schedules: 2nd Shift- 3 pm-11:30 pm

· Contract Length: 13 Months

· Pay Rate: $30 - $35hour

*Offered pay rate will be based on education, experience, and healthcare credentials.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Interested? Apply now!

Company Description

The Ahlers Group is a family of closely affiliated companies specializing in fine art, antiques, jewelry, decorative arts, and estate services. Our brands include Ahlers & Ogletree Auction Gallery, Peachtree Battle Estate Sales, Atlanta Auction Gallery, Peachtree Battle Antiques & Interiors, and Black Bear Antiques. Together, we serve private collectors, institutions, estates, and design professionals through live and online auctions, private sales, in-home estate sales, our two brick and mortar store locations, and various curated events.

Position Summary

The Director of Marketing is a senior leadership role responsible for overseeing all print and digital marketing for five Ahlers Group companies. This position requires a seasoned, strategic marketer with a refined luxury sensibility, strong digital and SEO expertise, and experience managing multi-channel campaigns in a high-end and/or auction environment. This position will report directly to the President/CEO.

The role combines strategic planning, hands-on execution, and leadership, and includes managing internal staff and external vendors. The Director of Marketing will also represent the company publicly at auctions, previews, galas, art fairs, and industry events.

Key Responsibilities

Marketing Strategy, Leadership & Execution

• Develop and execute comprehensive marketing strategies aligned with company goals across all Ahlers Group brands
• Ensure brand consistency, tone, and visual standards across print, digital, and social platforms
• Collaborate directly with executive leadership on marketing priorities, budgets, and performance goals
• Manage and mentor a growing marketing staff and interns
• Coordinate with internal specialists, consignments and operations teams, and external creative partners
• Conceptualize and create digital ads, direct mail, email campaigns, signage, and promotional materials

Digital Marketing & SEO

• Lead and implement SEO strategy to increase organic visibility, traffic, bidder registrations, and consignments
• Oversee and create website content, analytics, paid search, paid social, and email marketing campaigns
• Define and oversee social media strategy across platforms, including content planning, campaign development, audience growth, and performance analysis, while delegating some day-to-day content execution.
• Manage performance tracking, reporting, and ongoing optimization across all digital channels
• Ensure best practices for content, keyword strategy, and digital user experience

Brand Management & Representation

• Plan and manage marketing for auctions, previews, private viewings, and client events
• Represent the company at galas, art fairs, and industry functions, building relationships and reinforcing brand presence
• Support public relations efforts, media outreach, and brand storytelling initiatives

Analytics & Performance Tracking

• Analyze campaign performance and audience data to guide strategy and maximize ROI
• Present regular performance summaries and recommendations to leadership
• Monitor market trends, competitor activity, and emerging opportunities in luxury marketing

Qualifications

• Minimum 7–10 years of progressive marketing leadership experience, with demonstrated responsibility for strategy, execution, and performance oversight
• Hands-on experience creating, managing, and optimizing Google Ads / AdWords accounts, including keyword research, bid strategy, audience targeting, conversion tracking, and performance reporting
• Proven expertise in SEO strategy and keyword development, particularly within niche or high-value markets
• Direct experience marketing within the auction, fine art, antiques, jewelry, luxury goods, or closely related high-end sectors - strong familiarity with collector audiences and consignor acquisition strategies a plus
• Demonstrated ability to build and execute auction or event-driven marketing campaigns with measurable results (registrations, bidder acquisition, consignments, revenue growth)
• Deep understanding of digital ecosystems including Google Analytics, Meta advertising, email automation platforms, and CRM integration
• Strong command of brand positioning within a luxury environment - ability to maintain elevated presentation across print, digital, and in-person channels
• Experience managing internal marketing staff and external creative vendors
• Excellent written and verbal communication skills, with the polish required to represent a high-end brand publicly
• Bachelor’s degree required; advanced degree or industry certifications (Google Ads, Analytics, etc.) preferred

Why join The Ahlers Group?

• Leadership role within a respected, established auction group
• Opportunity to shape and elevate a luxury brand across multiple platforms
• Dynamic mix of strategic, creative, and client-facing responsibilities
• Competitive compensation commensurate with experience

How to apply

Please submit a résumé and cover letter outlining relevant experience and interest in the role to

Harvard Resource Solutions is seeking Customer Service Representatives for a manufacturing client in Clarkston on a direct hire basis.

In office ( Client offers 15 Work From Home days on a prorated basis).

Hours: 8:00am to 5:00pm

Pay Range: 24.00hr to 27.00hr ( Pay based upon experience and education)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain predictable and dependable attendance.
• Serve as a customer advocate to ensure total customer satisfaction.
• Adhere to the 2-hour callback policy for internal and external inquiries via phone, email, and fax.
• Deliver quality customer service aligned with Company Core Values and Core Ideology.
• Process sales orders accurately and timely for assigned account managers while following detailed work instructions.
• Perform duties in accordance with the Proactive Customer Service Model.
• Plan, organize, and execute external reports to ensure orders are entered, shipped, and invoiced within expected timeframes.
• Develop and maintain positive relationships with customer accounts, CPS Sales, and internal stakeholders.
• Analyze Key Customer Inventory, Blue Folder, and Sales Reports to ensure accurate inventory levels, on-time shipments, and continuous improvement opportunities.
• Proactively manage custom stock, blanket purchase orders, and consignment inventory programs to reduce stock-outs and aged inventory.
• Manage freight consolidation efforts and collaborate with sales to reduce freight costs.
• Issue return authorizations and credit/debit memos accurately and in a timely manner.
• Request required documentation from appropriate departments to ensure orders are processed within 48 hours.
• Provide backup support to Customer Service team members as needed, including Customer Fulfillment Manager, Service Support Manager, Service Specialist, and Operations Support.
• Complete miscellaneous projects as assigned by Staff Managers.
• Support continuous improvement initiatives related to the Customer Service training matrix and cross-training.
• Contribute to team performance improvements based on customer needs and metric results.
• Participate in Best Practice and Training meetings as scheduled by Customer Service Management.
• Document customer complaints regarding products or services (QPA) and forward to the Quality Department.
• Develop familiarity with all products, including product lines and account-specific requirements.
• Share process improvement ideas through the Customer Service Lean Ideas tab in Microsoft Teams.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, TRAINING, SKILLS, AND ABILITIES

• Minimum of two (2) years of customer service experience required; industry-related (distribution, manufacturing, automotive experience preferred.
• Demonstrates a high level of integrity and maintains a professional, positive demeanor.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Publisher.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently, exercise initiative and sound judgment, and implement actions without direct supervision.
• Ability to read, interpret, and apply written, oral, and diagram-based instructions, including procedure manuals and work instructions.
• Effective verbal and written communication skills with the ability to communicate across diverse audiences.
• Strong mathematical skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods as needed.
• May require periodic walking throughout the day.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.

Key Responsibilities

• Act as a customer advocate within the organization, ensuring high satisfaction levels.
• Respond to phone, email, and fax inquiries within a set timeframe.
• Process and manage sales orders accurately, adhering to established procedures.
• Follow customer service best practices to enhance efficiency and satisfaction.
• Monitor and ensure timely order entry, shipment processing, and invoicing.
• Build and maintain strong relationships with customers, sales representatives, and internal teams.
• Analyze customer inventory reports to manage stock levels and optimize order fulfillment.
• Oversee custom stock programs, blanket purchase orders, and consignment inventory to prevent stock shortages or excess.
• Collaborate with sales teams to enhance freight consolidation efforts and cost-saving strategies.
• Handle return requests and process necessary adjustments efficiently.
• Manage shipping documentation, including bills of lading, to meet processing deadlines.
• Provide support to fellow team members in their absence, covering various administrative and customer service duties.
• Participate in continuous improvement initiatives, training programs, and performance evaluations to enhance service quality.
• Contribute to process improvement discussions, training sessions, and team development activities.
• Document and escalate customer concerns regarding products or services to management.
• Develop a thorough understanding of company products and account-specific details.
• Engage in operational efficiency meetings and contribute to process optimization discussions.
• Travel as needed for on-site customer engagement and account management support.

Qualifications & Skills

• Minimum of two years of customer service experience, preferably in a related industry.
• Strong ethical standards and professionalism in daily interactions.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher).
• Excellent organizational and multitasking skills with the ability to manage multiple projects.
• Ability to work independently, take initiative, and execute tasks effectively.
• Strong written and verbal communication skills for diverse audiences.
• Ability to interpret and follow written and verbal instructions, including process guidelines.
• Competency in basic mathematical functions, including arithmetic and unit conversions.

Sol-ti strives as a team to promote a passion for healthy living and sustainability. We are committed to helping our partners and customers through our liquids of vitality – preserving our planet with the use of premium and consumer preferred, glass packaging. Our innovative glass packaging is not only for purity and taste but aligns with our company-wide mission.

Sol-ti, meaning “of the sun”, encourages our partners worldwide to let their inner light shine bright. Sol-ti is employee owned, growing rapidly, and expanding through promotions from within as quickly as our talent pool allows, but we need experienced new partners.

Sol-ti is currently the Highest Velocity Refrigerated Beverage Company in the United States. We sell more product per store per week on average in all stores that Sol-ti sells in.

About the Role

We are seeking a Commercial Operations Manager to lead customer order execution, commercial operations, forecasting support, and reporting for our organization. This role is responsible for ensuring customers are set up correctly, orders are processed accurately and on time, and sales teams have reliable data to support decision-making.

The Commercial Operations Manager will manage the team responsible for processing customer orders, serve as an escalation point for customer logistics and fulfillment issues, and partner closely with Sales, Customer Service, Supply Chain, and Finance to ensure smooth commercial execution.

Career Responsibilities:

Commercial Operations, Order Execution & Team Leadership

• Manage and support the team responsible for processing customer orders, ensuring timely and accurate order entry and fulfillment
• Act as an escalation point for customer logistics, fulfillment, and order-related issues
• Ensure proactive communication to Sales and customers when service issues arise
• Partner with Sales and Operations to ensure smooth execution of new customer and item launches
• Identify recurring execution issues and drive process improvements

Key Account Warehouse Management

• Own day-to-day management of Walmart and Dot Foods consignment warehouse operations
• Update and monitor ending inventory balances using inventory reports
• Create and maintain Transfer Orders to support demand and prevent stockouts

Forecasting & Demand Support

• Oversee customer-level forecasting processes, including:
• Reviewing weekly forecasts in customer portals (e.g., Publix)
• Ensuring promotions are properly planned and reflected
• Flagging forecasts that appear overstated or understated
• Partner cross-functionally to identify and resolve forecast variances

S&OP & Inventory Execution Support

• Support the S&OP process by providing demand visibility and execution feedback
• Coordinate customer communications related to supply changes in partnership with Sales
• Partner with Sales, Operations, and warehouse teams to help move distressed or aged inventory
• Flag operational risks related to shortages, aged inventory, or misaligned demand

Sales Operations & Reporting

• Own recurring updates for sales dashboards and reports (daily, weekly, monthly)
• Build ad-hoc analyses to support Sales leadership and decision-making
• Fulfill data requests (e.g., KeHE inventory pulls, Dot Foods portal data)
• Ensure data accuracy and consistency across systems and reporting tools

Career Requirements/What we ask of you:

• 4–7 years of experience in Commercial Operations, Sales Operations, Customer Operations, or a related role with a Consumer Packaged Goods organization
• Experience leading operational teams, preferably in order processing or customer operations
• Strong analytical skills with advanced Excel and reporting experience
• Experience working with ERP systems (NetSuite preferred)
• Comfortable navigating customer portals, distributor systems, and internal tools
• Strong attention to detail with the ability to manage recurring operational processes
• Excellent written and verbal communication skills.

Schedule:

• Base work schedule is Monday through Friday at our San Diego Headquarters

What we offer you:

• Base Salary: $90,000–$100,000 (commensurate with experience).
• Employee Equity Plan with 4-year vesting.
• Performance-Based Bonus Program.
• Growth Opportunity: Join a fast-growing brand delivering approximately 150% year-over-year growth with national expansion underway.
• 80 hours of paid time off, two floating holidays and eight paid company holidays.

Sol-ti Values

We each have an inner light. At Sol-ti, we encourage you to Let Yourself Shine while also encouraging others to shine their brightest. We are committed to helping individuals shine through Liquids of Vitality while also preserving the planet with the use of sustainable glass packaging.

Create the Best Product: Best in Glass

Did you know that most of the other beverages on the market use petroleum based single-use plastic packaging? Not only is this harmful to our oceans and landfills, it is also not sustainable. From the start, we have been committed to bottling in glass for purity, people, and the planet.

Our unique UV Light Filtration process uses light rays to preserve our liquid without pasteurizing it – eliminating spoilers without pasteurizing it – so you can enjoy organic, Glass Bottled, Living Beverages.

Do you have the career opportunities as a(an) Special Procedures Technologist you want with your current employer? We have an exciting opportunity for you to join St. David's South Austin Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

St. David's South Austin Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Special Procedures Technologist where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

POSITION SUMMARY 

The Interventional Radiology Technologist is responsible for all aspects of diagnostic and interventional procedures performed in the Specials Suite. Performs technical duties utilizing various types of equipment to image selected vascular structures or therapeutic intervention. Principles of positioning, radiographic sciences, and radiation protection are exercised with specialized techniques. Assists and supports the physicians with invasive procedures. Has responsibility for patient charge entry, availability of procedure supplies and inventory management. Maintains professional judgment and conduct that is complimentary of the ARRT Code of Ethics and St. David’s Healthcare Values.  

PRINCIPAL RESPONSIBILITIES  

I CARE: Integrity Compassion Accountability Respect Excellence   

Demonstrate Excellence in performing interventional technologist responsibilities  

• *Operates and positions the fluoroscopy and Digital Imagery efficiently and effectively, demonstrates ability to trouble-shoot errors. 

• *Pan table to accurately visualize requested/appropriate views.  

• *Identifiesanatomical orientation on all requiredimages, andensures proper film ID on images. 

• *Provides patient care in coordination with team members. Assures clear, effective communicationregardingpatient care. 

• *Demonstratesability to recognize changes inpatient’sphysical and mental status, informs nurse/radiologist. Participates in intervention. 

• *Sets up the Ultrasound unit for the radiologist tooperateandsendsplacement images to PACS. 

• *Completes Lab/Micro orders for specimens collected in procedures and handles according to policy. 

• *Anticipates the patient care needs of the nurse; assist in code, operate related non-imaging equipment. 

• *Demonstrates safety skills when operating the power injector; adheres to set guidelines.   

• *Performs scrub role during invasive procedures including, but not limited to: 

• Competently assist physicians with procedure, 

• Anticipates and responds to the needs of the performing physician, 

• Demonstrate sterile technique for handling sterile instruments/supplies, 

• Manage procedure wires and catheters, 

• * Product selections appropriate to case/patient. 

• *Proficiently remove sheaths and hold pressure to achieve hemostasis. 

• *All fluids and medication are labeled as outlined in policy. 

• *Anticipates and responds to the needs of the physician, nurse and co-technologist during the procedure 

• *Identifies patient verbally and confirms with 2 patient identifiers (order or request) with patient ID band during first contact and prior to medication administration. 

• *Performs “Procedural Pause” on all exams; verifies exam/side and ensures Meditech order matches the written order. Ensures indicators forprocedure isappropriate. 

• *Medications and sharps aresecured at all times. 

• *UtilizeseMARfor all chemicals, medications and contrast administered for imagingprocedure. 

• *Administer contrast mediain accordance withthe Medication Usage and Contrast Policies: 

• Medications are secure at all times; removed fromAcudoseafter patient screening and prior to administration. 

• Practices the 5-rights for medication administration. 

• Evaluates and documents complete contrastquestionnaireabout medical history, allergies, and contrast history prior to all administration. 

• Relays to supervising radiologist or physician asappropriate;documents. 

• Completes Risk Management Report in Meditech for Medication/ADR related events. Completes required documentation and reporting for extravasations.    

• *Follows set guidelines when performing venipuncuture; has completed approval process. 

• *Conducts Fall Assessment when acquiring patients from room and returning patients to rooms/ED/ISS or post portable procedure.  

• *Demonstrates safe practice with HIGH risk for fall patients; does not leave unattended. Secures patient with table straps, documents in OR module. 

• *Site marking is performed immediately after the pre-procedural pause and time out is completed according to policy prior to start of invasive procedure. 

• *All fluids and medication are labeled when removed from original containers it not given immediately; on procedure invasive trays, oral contrast, injector, etc. 

• *Adheres to radiation plan consistently demonstrates an awareness of Radiation Safety Practices.  

• Protects self, patient, staff and public from unnecessary radiation. 

• Screens and documents the possibility of pregnancy on all women of the childbearing age. 

• Employs techniques to minimize radiation exposure by adhering to the ALARA program. 

• Completed required forms and event report for flu or time over 60 minutes 

• *Protects patient, public and self by adhering to Infection Control Policies and guidelines.  

• *Safely transports patient by utilizing the transporting policies and performing patient “Hand-Off” at all periods of patient exchange. Uses the Invasive Form when required and Hand-off to patient’s RN. 

• *Demonstrates preparedness for patient arrest or critically ill patients; aware of technologist role in code.  

• *Performs daily crash cart checks and operate department monitoring devices  

Demonstrates Accountability for Clinical Responsibilities in Specials:   

• *Completes all OR module on invasive procedure at time of procedure or immediately following. 

• *Completes required documentation in PACS and Meditech, performs end of day review to ensure all exams have been moved to taken and pushed to PACS. 

• * Prepares patient for procedure; pulls correct orders and consents. 

• *Ensures the patient interventional procedure is chargedcorrectlycalling forassistancewhen needed.  

• *Completes charging and paperwork for consignment supplies. 

• *Tracks implant devices in OR module and Implant Log. 

• *Inventories stock annually. 

• *Maintains a clean organized and safe work environment, room and cabinets are clutter free. 

Demonstrates Integrity Consistent with the Hospital Mission: 

• *Functions independently and problem solves effectively, considering alternatives. 

• *Ensures imaging and support equipment is functioning properly. Follows protocol for malfunctions. 

• *Perform daily QC checks to ensure proper equipment function,follows protocol for malfunctions 

• *Assistswith recruiting, training, and providing performance feedback for team members.  

• *Consistently reports to work on time and ready forfirstassignment. 

• *Takescall on a rotating basis. Arrives at SAH within 30 minutes of receipt of call. 

• *Attends staff meetings. When absent, is responsible for obtaining information from meetings. 

• *Performs other duties/task as requested.  

Demonstrates Respect During all Interactions: 

• *AIDET is used in all exam interactions. 

• *Soliciting patient cooperation by explaining procedure to patients and family in terms they understand attempts to clarify any misconceptions; communicates with patient during the exam. Education is documented. 

• *Maintains awareness of patient safety, patient privacy, confidentiality and dignity at all times. 

• *Effectively use the Hospital “Service Recovery” when warranted. 

• *Communicates with Nurse and Charge Technologist/s to ensure department runs efficiently.  

Demonstrates Compassion to the needs of others: 

• *Displays flexibility and volunteers to work odd or extra shifts when workloads or absences warrant. 

• *Participates in efficient room turnover. 

JOB REQUIREMENTS 

EDUCATION: Graduate of an American Medical Association- approved program in Radiologic Technology. Associates degree preferred.  

EXPERIENCE: 6-12 months related experience. Prefer experience in angiography and therapeutic intervention lab.   

LICENSED/CERTIFICATION REQUIRED:   

• MRT Texas Medical Radiologic Technologist Certificate or Temporary Medical Radiologic Technologist Certificate  

• Certified in Radiology by the American Registry of Radiologic Technologists American Registry or Radiologic Technology (ARRT, RTR) 

• ARRT Vascular-Interventional and/or Cardiac Interventional Radiology- preferred 

• BLS required per St. David’s Health Care policy  

St. David's South Austin Medical Center, which is part of St. David's HealthCare. We are a 368-bed acute care facility offering a range of complex specialties and sub-specialties. Our services include a nationally accredited oncology program with the area's only adult Transplant and Cellular Therapy Program; advanced trauma care with a Level II trauma center; comprehensive cardiac, stroke and orthopedic programs; full-service maternity and newborn care; and two full-service emergency centers in the communities of Bee Cave and Bastrop. St. David's South Austin Medical Center is affiliated with the Texas Institute for Robotic Surgery. We offer advanced robotic services for orthopedics, open heart and lung surgery, complex GI surgery, surgical oncology, general surgery, colorectal surgery, and urology. It was one of the first hospitals in Central Texas to combine the use of CT imaging and robotics to detect early stage lung cancer.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Special Procedures Technologist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.