Confidential Jobs in Usa

OPERATIONS MANAGER – SYSTEMS, WORKFLOWS & AI ENABLEMENT

The Owner/Principal Attorney is a visionary, strategist, and innovator. Growth is now constrained by operational bandwidth, workflow consistency, and the absence of a single person fully owning execution across all practice areas.

Why This Role Matters

The Operations Manager exists to bring structure, follow-through, and operational discipline to the firm—turning vision into systems, and systems into results. This role is for someone who takes pride in doing things the right way—and isn’t satisfied until they are done right.

At Safe Harbor Wills & Trusts, growth means building systems that allow good people to do excellent work consistently, without cutting corners.

As Operations Manager, your work will directly shape how the firm operates, how it scales, and how clients are served over the long term. You’ll partner closely with an owner who values structure, respects operational leadership, and gives you the authority to implement systems that last.

If you’re motivated by clarity, accountability, and the satisfaction of building something durable and well-run, this role offers the opportunity to make a meaningful, lasting impact.

CORE MISSION

• Turn vision into systems.
• Turn systems into habits.
• Turn habits into measurable time savings, consistent outcomes, and predictable growth.

Compensation - COMPENSATION & GROWTH   $67,500 – $75,000 base salary, DOE Bonus eligibility tied to firm growth and improved margins, 401(k) with employer matching, Life insurance, Paid vacation after ninety (90) days, clear path to Director of Operations as the firm grows

$67,500 – $75,000 base salary DOE - Bonus eligibility

SCOPE OF RESPONSIBILITY

This is a firm-wide role covering all practice areas, including:

• Estate Planning
• Medicaid Planning
• Probate & Trust Administration
• Special Needs Planning
• Client C.A.R.E. program (Client Maintenance & Continuity Program)

ABOUT THE C.A.R.E. PROGRAM

Safe Harbor’s C.A.R.E. program is the firm’s ongoing client service and maintenance program, designed to provide structured follow-up, updates, and long-term support after initial legal planning is completed.

The C.A.R.E. program supports consistent client engagement, document upkeep, funding alignment, and referral continuity across all practice areas.

From an operations standpoint, the C.A.R.E. program functions as a recurring, system-driven component of the client lifecycle, requiring disciplined workflows, tracking, automation, and accountability to operate effectively at scale.

The Operations Manager does not sell the C.A.R.E. program directly, but is responsible for ensuring it runs consistently, securely, and predictably as part of the firm’s overall service model, enhancing client satisfaction, renewal rates, and referral rates.

PRIMARY RESPONSIBILITIES

Customer Journey & Workflow Ownership

• Own and maintain a unified Customer Journey Map (current and future state).
• Ensure workflows align with a consistent client experience across all practice areas.
• Eliminate ambiguity, rework, and handoff failures.
• Support the design, implementation, and oversight of a tiered drafting and production model, including appropriate use of offshore or third-party resources, while maintaining quality control, data security, confidentiality, and attorney review standards.

Operations, Accountability & KPIs

• Build, document, and enforce Standard Operating Procedures (SOPs).
• Maintain role clarity and accountability across teams.
• Implement and monitor KPIs tied to file velocity, error rates, C.A.R.E. program metrics, and documented time saved.
• Run weekly operational check-ins and monthly KPI reviews.

 AI-Enabled Systems & Automation

• Design and deploy AI-assisted operational tools (e.g., call summaries, workflow reviews, C.A.R.E. follow-ups, internal training).
• Automate workflows within Clio, DecisionVault, ElderDocs, and related systems.
• Measure success by real, documented time savings and error reduction—not experimentation.

Workflow Automation & Systems Integration

• Design, implement, and maintain reliable workflow automations that connect the firm’s core systems.
• Integrate practice management, intake, drafting, communication, and AI tools.
• Use automation platforms such as Zapier, Make (Integromat), Microsoft Power Automate, or comparable tools.
• Build automations with appropriate error handling, access controls, documentation, and change management.
• Ensure automations are secure, production-ready, and governed—not ad hoc or experimental.

AI Governance & Policy Authority

• Draft, implement, and enforce firm-wide AI use policies.
• Approve, modify, or shut down AI tools as necessary.
• Train staff and monitor compliance with AI and automation standards.

 Technology & Systems Stewardship

• Ensure technology supports workflows—not the other way around.
• Standardize file structures, task triggers, and system usage.
• Prevent shadow systems and inconsistent practices.
• Maintain awareness of confidentiality, data security, and vendor risk.

POD & Leadership Sequencing

•  Support leadership development only after workflows, systems, and KPIs are stable.
• Advise on readiness for leadership roles and delay when necessary to protect consistency.

Owner Leverage & Dependency Reduction

• Act as an operational buffer between the Owner and the team.
• Translate strategy into executable plans.
• Reduce reliance on any single individual through documentation, systems, and cross-training.

AUTHORITY

The Operations Manager has the authority to enforce workflows, SOPs, automation standards, and AI policies. Hiring and firing authority is advisory; final personnel decisions rest with the Owner.

LOCATION & TRAVEL

• Regular in-office presence required at the Syracuse/Camillus office.
• Occasional travel to the Watertown office.
• Quarterly out-of-area travel for training with the Owner.
• Out-of-area travel for training as necessary

FINAL NOTE

This role is for someone who takes pride in building systems that last, enjoys bringing order to complexity, and wants their work to materially improve both business performance and the daily experience of a professional team.

If you’re looking for a role where your operational discipline, technology fluency, and follow-through truly matter—we should talk.

IDEAL EXPERIENCE & EDUCATION

• 7–12 years of professional experience.
• 5+ years in operations, systems, or process-driven roles.
• Experience managing people and enforcing standards.
• Bachelor’s degree required; MBA helpful but not required.
• Valid driver’s license.
• Background check required.
• Experience designing and maintaining workflow automations using tools such as Zapier, Make (Integromat), Microsoft Power Automate, or comparable platforms.
• Candidates should be comfortable integrating multiple systems, managing exceptions, and ensuring automations are reliable, secure, and well-documented.

ASSESSMENTS

Safe Harbor Wills & Trusts uses professional behavioral and work-style assessments as part of the hiring process. Final candidates may complete assessments, including DISC, Kolbe, and PRINT, to evaluate alignment with the responsibilities of the role and the working relationship with the Owner/Principal Attorney.

These assessments are not pass/fail tests and do not replace interviews, experience, or a proven track record of success. They are used to support mutual fit.

Safe Harbor Wills and Trusts is a boutique law firm that focuses on helping individuals and families protect their home and life savings from the possibilities of unforeseen health and financial issues.

Our practice areas are limited to: Elder Law, Estate Planning, Family and Legacy Planning, Supplemental Needs Planning, Probate, and Guardianship Proceedings.

Safe Harbor Wills and Trusts believes in giving back to our communities. Employees are encouraged to participate in community and charitable events. When it comes to our team giving back, we believe we can all do well if we all do good.

Compensation details: 67500-75000 Yearly Salary

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Position Summary:

The RT Vent Field Clinician is a Respiratory Therapist providing respiratory patient care to Vent patients for optimal outcomes. Provides respiratory care to patients in alternate sites in accordance with AdaptHealth’s policies and procedures. Respiratory care will be preventative, rehabilitative, and palliative in nature. The RT will utilize all the resources available within the agency and community to accomplish care objectives. This position will provide education and care to the patient and communicate with team, physicians and referral sources and other patient agencies ensuring prompt attention to patient care issues. 

Essential Functions and Job Responsibilities:

• Utilizes various sources of information to attain greater competence about his or her position, including attending educational events (including attending optional in-services) and asking questions.
• Utilizes acquired knowledge to increase his or her competencies.
• Consistently demonstrates ability to adequately complete all documentation and charting procedures in compliance with company policy and procedures.
• Maintains complete and accurate patient files by updating all documents per company policy and procedures.
• Reviews Plan of Treatments and Care Plans to assure they are accurate and up to date.
• Documents procedures including how the patient tolerated a procedure, side effects and other pertinent information.
• Assists with authorization for Ventilator referrals for patients. 
• Shows adequate knowledge of respiratory equipment and displays ability to utilize knowledge in the clinical setting.
• Displays knowledge of assessment skills and demonstrates application of clinical skills during set-ups, follow-ups, and in-services.
• Participates in discharge planning of highly technical cases.
• Performs clinical assessments as needed and reports results and recommendations to the referral and physician.
• Participates in highly technical discharges and prepares in advance to assure the patient and caregivers have a smooth transition to the home setting.
• Performs in-services to hospital staff, referrals, other professionals regarding equipment & issues of clinical nature.
• Follows up with physician and referrals regarding patient status and documents accurately and in a timely manner.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling. 
• Works to promote AdaptHealth by new program development, operational backup, personal visits, coordination of educational activities, etc.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Uses clinical expertise in evaluating vent patients records once a ventilator set up has been completed by the branch Respiratory Therapist.   
• Ensures accuracy of prescriptions and plan of care was followed and documented. Also reviews delivery tickets, home inspection, ventilator check, and patient equipment competencies are complete and documented. 
• Maintains proficient knowledge of ventilator patients including compliance software, new technology, units, and supplies supported by Adapthealth.
• Ability to demonstrate and instruct on use of vent units and supplies. Ability to make decisions for patients based on compliance data and assessment.
• Communicates with team, physicians and referral sources and other patient agencies ensuring prompt attention to patient care issues. 
• Maintains working knowledge of Medicare/Medicaid and other third-party payer guidelines related to ventilation.  
• Electronically documents patient care activity, intervention provided and all communication regarding the patient. Documentation is accurate, complete and follows company standards.
• Appropriate steps taken to ensure recommendations and orders sent are acknowledged and followed up in a timely manner.
• Responsible for accuracy, clarity, and timeliness of verbal and written communications as it relates to role.
• Responsible for documentation that supports data collection to track and trend outcomes.
• Assists in establishing clinical documentation when needed for third party reimbursement or justification.
• Uses knowledge in working with referral sources to educate about best practice standards.
• Works collaboratively and pro-actively with peers and other team members to resolve issues and assure optimum outcomes for patients, referral sources and staff.
• Acts as a resource on practices and processes to provide appropriate guidance.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned during and outside of normal business hours as needed.

Competency, Skills, and Abilities:

• Experience with ventilator patients 
• Competent in Ventilator, Airway Clearance, and Oxygen therapy administration and management
• Able to perform clinical assessments.
• Equipment troubleshooting and maintenance skills.
• Decision making skills.
• Expert communication and interpersonal skills
• Ability to prioritize tasks and manage multiple projects.  
• Strong analytical and problem-solving skills with attention to detail
• Proficient use of Microsoft Office Suite – Excel, Word, and PowerPoint
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
• Knowledge of the regulatory requirements at the state, federal, and local level
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.

Education and Experience Requirements:

• Associates degree from an AMA approved respiratory program,
• Valid and unrestricted RT clinical license in all states serviced by the branch.
• Must be CPR certified,
• One (1) year of clinical experience as a Health Care RT, HME RT or clinical nursing with Vent experience. 
• Valid and unrestricted driver’s license

Physical Demands and Work Environment:

• Must be able to lift 50 pounds, stand, bend, stoop, and be able to sit at a computer for extended periods of time.
• Must be able to perform one-man CPR.
• Ability to perform repetitive movements of the upper extremities’ motions of wrists, hands, and/or fingers due to extensive computer use.
• May be exposed to unsanitary conditions in some home settings.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• May be exposed to high crime areas within the service community. 
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.
• May be exposed to angry or irate customers or patients.
• Must be able to drive and travel as needed.
• Physical and mental ability to provide clinical assessments.
• Requires travel throughout service area.
• Mental ability to communicate both verbally and in writing.
• Must be able to access the patient’s residence.
• Ability to work outside of normal business hours.
• Physical and mental ability to provide clinical assessments.

PI322fe88b7c1d-3631

Position Summary:

The RT Vent Field Clinician is a Respiratory Therapist providing respiratory patient care to Vent patients for optimal outcomes. Provides respiratory care to patients in alternate sites in accordance with AdaptHealth’s policies and procedures. Respiratory care will be preventative, rehabilitative, and palliative in nature. The RT will utilize all the resources available within the agency and community to accomplish care objectives. This position will provide education and care to the patient and communicate with team, physicians and referral sources and other patient agencies ensuring prompt attention to patient care issues. 

Essential Functions and Job Responsibilities:

• Utilizes various sources of information to attain greater competence about his or her position, including attending educational events (including attending optional in-services) and asking questions.
• Utilizes acquired knowledge to increase his or her competencies.
• Consistently demonstrates ability to adequately complete all documentation and charting procedures in compliance with company policy and procedures.
• Maintains complete and accurate patient files by updating all documents per company policy and procedures.
• Reviews Plan of Treatments and Care Plans to assure they are accurate and up to date.
• Documents procedures including how the patient tolerated a procedure, side effects and other pertinent information.
• Assists with authorization for Ventilator referrals for patients. 
• Shows adequate knowledge of respiratory equipment and displays ability to utilize knowledge in the clinical setting.
• Displays knowledge of assessment skills and demonstrates application of clinical skills during set-ups, follow-ups, and in-services.
• Participates in discharge planning of highly technical cases.
• Performs clinical assessments as needed and reports results and recommendations to the referral and physician.
• Participates in highly technical discharges and prepares in advance to assure the patient and caregivers have a smooth transition to the home setting.
• Performs in-services to hospital staff, referrals, other professionals regarding equipment & issues of clinical nature.
• Follows up with physician and referrals regarding patient status and documents accurately and in a timely manner.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling. 
• Works to promote AdaptHealth by new program development, operational backup, personal visits, coordination of educational activities, etc.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Uses clinical expertise in evaluating vent patients records once a ventilator set up has been completed by the branch Respiratory Therapist.   
• Ensures accuracy of prescriptions and plan of care was followed and documented. Also reviews delivery tickets, home inspection, ventilator check, and patient equipment competencies are complete and documented. 
• Maintains proficient knowledge of ventilator patients including compliance software, new technology, units, and supplies supported by Adapthealth.
• Ability to demonstrate and instruct on use of vent units and supplies. Ability to make decisions for patients based on compliance data and assessment.
• Communicates with team, physicians and referral sources and other patient agencies ensuring prompt attention to patient care issues. 
• Maintains working knowledge of Medicare/Medicaid and other third-party payer guidelines related to ventilation.  
• Electronically documents patient care activity, intervention provided and all communication regarding the patient. Documentation is accurate, complete and follows company standards.
• Appropriate steps taken to ensure recommendations and orders sent are acknowledged and followed up in a timely manner.
• Responsible for accuracy, clarity, and timeliness of verbal and written communications as it relates to role.
• Responsible for documentation that supports data collection to track and trend outcomes.
• Assists in establishing clinical documentation when needed for third party reimbursement or justification.
• Uses knowledge in working with referral sources to educate about best practice standards.
• Works collaboratively and pro-actively with peers and other team members to resolve issues and assure optimum outcomes for patients, referral sources and staff.
• Acts as a resource on practices and processes to provide appropriate guidance.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned during and outside of normal business hours as needed.

Competency, Skills, and Abilities:

• Experience with ventilator patients 
• Competent in Ventilator, Airway Clearance, and Oxygen therapy administration and management
• Able to perform clinical assessments.
• Equipment troubleshooting and maintenance skills.
• Decision making skills.
• Expert communication and interpersonal skills
• Ability to prioritize tasks and manage multiple projects.  
• Strong analytical and problem-solving skills with attention to detail
• Proficient use of Microsoft Office Suite – Excel, Word, and PowerPoint
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
• Knowledge of the regulatory requirements at the state, federal, and local level
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.

Education and Experience Requirements:

• Associates degree from an AMA approved respiratory program,
• Valid and unrestricted RT clinical license in all states serviced by the branch.
• Must be CPR certified,
• One (1) year of clinical experience as a Health Care RT, HME RT or clinical nursing with Vent experience. 
• Valid and unrestricted driver’s license

Physical Demands and Work Environment:

• Must be able to lift 50 pounds, stand, bend, stoop, and be able to sit at a computer for extended periods of time.
• Must be able to perform one-man CPR.
• Ability to perform repetitive movements of the upper extremities’ motions of wrists, hands, and/or fingers due to extensive computer use.
• May be exposed to unsanitary conditions in some home settings.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• May be exposed to high crime areas within the service community. 
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.
• May be exposed to angry or irate customers or patients.
• Must be able to drive and travel as needed.
• Physical and mental ability to provide clinical assessments.
• Requires travel throughout service area.
• Mental ability to communicate both verbally and in writing.
• Must be able to access the patient’s residence.
• Ability to work outside of normal business hours.
• Physical and mental ability to provide clinical assessments.

Compensation details: 30-40 Hourly Wage

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AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. 

Inside Sales Specialist

The Inside Sales Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. Increasing sales, billed revenue, and new patients in accordance with department goals. Optimize patient safety, comfort, and well-being; to improve awareness and confidence among healthcare professionals, physicians and patients regarding current options and capabilities; to coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, responsible for obtaining, processing, and complete complex orders with accurately and timely to ensure patient needs are met.

Job Duties:

• Effectively working through a high volume of outbound calls in a fast-paced environment
• Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
• Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
• Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.
• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient’s policy
• Obtain Insurance authorizations when required by the Insurance and obtains physician order signatures as needed
• Discusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitations
• Contact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
• Contact referral sources and patients to discuss any problems or delays encountered during insurance verification
• Assures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
• Understands issues related to the most cost-effective delivery method for DME ordered
• Maintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
• Assist patients and referrals in finding an alternative provider if service is not covered by insurance
• Prioritize urgent or emergency orders
• Validate and Log CMNs and PARs as needed
• Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes
• Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services
• Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
• Knows when to appropriately use best judgment with patients/referral sources during conflicts
• Contributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals
• Job Title: Inside Sales Specialist FLSA Classification: Non-Exempt
• Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints
• Makes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternatives
• Knows when to appropriately use consensus and/or independent decision-making styles
• Identifies and clearly communicates to sales and operations the needs of hospital and physician referral sources
• Promotes teamwork within branch sales and operational teams by adapting to necessary changes in operational needs
• Utilizes team/company communication systems to report and process requested information
• Shares information and expertise with colleagues to enable them to carry out their role more effectively
• Participates in team meetings as requested

Competency, Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent customer service skills
• Product knowledge
• Motivation for sales
• Ability to work independently and with a team
• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize and manage multiple projects
• Possess mental alertness and ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office

Minimum Job Qualifications:

• High School Diploma required; Associate Degree from an accredited college is preferred
• One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
• B2B or B2C Sales preferred

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

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As a Supported Living Service Case Coordinator, you will assist consumers with a variety of services and trainings to enable them to live independently in their community. Our program serves people from Boston to Southeastern Massachusetts. Case Coordinators are the difference in the lives of our consumers on a regular basis. Tempus takes a person-centered approach to all services.

Essential Functions

• Develop Supported Living Service Plans
• Maintain communication with the Personal Care Attendant (PCA) (or other service) provider.
• Assist consumers in the hiring, training, scheduling and supervision of their Personal Care Attendants, sign onto the PCA program Service Agreement if surrogacy is required. Be thoroughly detailed in the understanding of this document and assist consumer comply also.
• Assist Consumers in obtaining housing if needed.
• Assist consumers in setting up and maintaining appropriate records regarding Personal Care Attendants (PCA), finances and medical issues.
• Assist consumers with accessing community resources such as health care, recreation, transportation and adult education.
• Encourage and assist consumers in the development of relationships with other members of the community.
• Maintain confidential records according to program guidelines.
• Train consumers annually on human rights and how to obtain assistance on human rights violations.
• Assist consumers with Transitional Assistance services through the Money Follows the person (MFP) and Acquired Brain Injury (ABI) waivers.
• Follow MRC Community Living Program manual standards, as well as other regulatory documents related to the position.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Job Requirements

Required Education

• Bachelor's degree and/or at least two years' experience serving people with disabilities

Competencies

• Familiarity with community services, the ability to understand and implement independent living philosophy and the ability to relate and empathize with people with disabilities and help them maximize their lives is required.
• Being resourceful to solve complex issues at times.
• Objective report writing.

Preferred Experience

• Training and supervisory experience is helpful.
• Significant experience in Personal Care Attendant (PCA) services, case management services, and disability service delivery systems is preferred.
• Good communication, organization and writing skills are required.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

This position requires an employee to be on the road as a primary function. Must have a valid driver’s license and reliable transportation.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 23-23 Hourly Wage

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This is a great opportunity for a Registered Nurse (RN) to work a flexible schedule in a unique program, Personal Care Management Evaluation Department, that makes a truly wonderful difference in the lives of children and adults with a wide range of disabilities. This position does require working in the community. Travel within the coverage area is required for this position. Must have a valid driver’s license and reliable transportation.

Looking for coverage area in Massachusetts and up to a 60-mile radius of your home address in Suffolk and/or Middlesex County.

• Required 2-day orientation in Stoughton
• Required MA RN license
• 35 hours a work week full time
• Monday - Friday, 8:30am - 4:30pm core hours
• 2 years recent experience working with direct care of disabled individuals

Essential Functions

• Perform initial evaluations and annual reevaluations of members who are applying for personal care services in accordance with MassHealth regulations 130 CMR 422.422(C).
• Submit completed evaluation within the specific timeframe.
• Respond to hours adjustment requests in a timely manner.
• Respond to MassHealth inquiries and offer professional input regarding PCA evaluation as requested. Learn and adhere to the PCA Program standards.
• Schedule reevaluation visits and update your calendar accordingly.
• Document progress notes in data base in a timely manner.
• Communicate with PCA Eval Dept Assistants in regard to no shows, no contacts, hospitalizations, termination requests and any other concerns.
• Submit monthly mileage sheets within the required timeframe.
• Work collaboratively with other members of the PCA Program.
• Communicate with Supervisor and the Office Staff when issues arise.
• Interact with Tempus Unlimited, Inc. offices to resolve concerns related to the evaluation in effort to support consumer’s independence.
• Attend monthly staff meetings.
• Report suspicion of fraud to the PCM Management Team.
• Report all suspected abuse or neglect to the appropriate agency such as DPPC, Executive Office of Elder Affairs, or Department of Children and Families.
• Represent the agency in a professional, positive manner and provide services that are culturally sensitive.
• Perform other duties as assigned by the Supervisor.

Requirements

Competencies

• Ability to establish and maintain professional relationships with consumers, family members, co-workers and community professionals
• Ability to exercise sound judgment in making decisions
• Ability to independently organize work and meet deadlines
• Ability to multi-task in a busy environment
• Ability to solve problems creatively, when necessary
• Excellent communication skills
• Accuracy and attention to detail
• Ability to adapt to constant change with a positive attitude
• Ability to maintain confidentiality
• Ability to work efficiently as a team player

Required Education

• Current Massachusetts license to practice as a Registered Nurse in a good standing with the Board.

Preferred Experience

• Bachelor’s Degree
• Familiarity with MassHealth PCA Program
• Must have at least 2 years recent experience in the direct care of the elderly or disabled population
• Fluency in other languages

Work Environment

This job operates in a professional office and home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, electronic filing systems.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, bend, stoop, walk, carry and lift objects.

Travel

Travel within the coverage area is required for this position. Access to reliable transportation required for community visits.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 38-38 Hourly Wage

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A community based Senior Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers on how to successfully manage their consumer-directed hands-on care. The Senior Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes.

• Bilingual English preferred in any languages
• Full time position, 35 hours a week
• Monday - Friday, 8:30 am to 4:30pm
• Travel required, cover a 60 mile radius of your home address
• Must have a valid driver's license
• Must have reliable vehicle to travel throughout assigned service area
• Mileage reimbursement
• 2 day orientation in Stoughton in person

• Follow-up on assigned functional skills training in a timely manner as determined by contract.
• Assess consumers and/or surrogate ability to manage PCA services.
• Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
• Maintain confidentiality in all consumer related issues.
• Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager.
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
• Demonstrate a commitment to the Independent Living philosophy of consumer control.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
• Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines.
  • Assigned referrals and intake documentation
  • Service Agreements and Assessments for re-evaluations
  • Supportive documentation for intakes and re-evaluations as needed
  • Return all phone calls from surrogates and consumers within 72 business hours
• Work within policies to complete and submit internal requirements:
  • Progress Notes
  • Dayforce, Outlook Schedule
  • Mileage and Expense Forms
  • Return all required email communications within 48 business hours.
  • Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports:

• Non-billing, overbilling and ineligible consumers
• Provide training and ongoing support for EVV
• Major problems requiring skills training
• Consumer status updates
• Intake, Quarterly and Annual Reviews
• Perform other duties as assigned by the Skills Trainer Supervisor

• Experience providing services for people with disabilities and knowledge of PCA programs is preferred.
• Experience or education in teaching or counseling is helpful.
• Knowledge of community resources and social service systems is beneficial.
• Excellent communication, organizational, and writing skills.
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
• Specialized training provided as needed.

• Bachelor’s Degree preferred; GED or High School Diploma required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms.

Travel is required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 21-21 Hourly Wage

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Position Summary:

The Senior Executive Assistant (EA) provides high-level administrative and organizational support to C-Suite executives at AdaptHealth. This role ensures seamless day-to-day operations, proactively manages executive priorities, and maintains the highest level of professionalism, confidentiality, and attention to detail. The EA works closely with the broader Executive Assistant team to ensure aligned support across the organization and will assist with office management needs when required. This position is will need to be at the Conshohocken, PA headquarters, as needed. 

Essential Functions and Job Responsibilities: 

Executive Support

• Manage complex executive calendars, including scheduling meetings, appointments, and prioritizing time-sensitive requests. 
• Serve as the primary point of contact for internal and external inquiries, demonstrating sound judgment, discretion, and professionalism. 
• Coordinate and prepare briefing materials, executive summaries, presentations, and maintain organized executive files. 
• Anticipate executive needs, resolve scheduling conflicts, and ensure executives are fully prepared for meetings, travel, and deadlines.

Collaboration & Communication

• Partner closely with the Senior Executive Assistant and the other EAs to ensure seamless support, workload alignment, and consistent communication across the C Suite. 
• Act as liaison between executives, internal teams, board members, and external partners. 
• Draft correspondence, route communications, manage follow-ups, and ensure timely flow of information. 
• Handle sensitive and confidential information in accordance with company policies.

Meeting & Event Support

• Coordinate leadership and cross-functional meetings, including agendas, materials, minutes, and action item tracking.
• Assist with onsite executive sessions, visiting executive logistics, and NYC-based events.
• Support preparation, logistics, and material development for board meetings and executive presentations.

Travel & Expense Management

• Arrange domestic and international travel, including detailed itineraries and all accommodations. 
• Prepare and reconcile expense reports in alignment with company travel and compliance policies

Project Support

• Support special projects through research, coordination, information gathering, and report preparation.
• Monitor deadlines, track milestones, and maintain accuracy in project documentation.
• Ensure compliance with regulatory and privacy requirements, including HIPAA.

Office Management Support (as needed)

• Collaborate with NYC office operations when extra support is required. 
• Assist with vendor coordination, supply needs, onsite logistics, and visitor experience as needed to maintain a professional and efficient executive workspace.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other education programs as required.
• Maintains compliance with AdaptHealth's Compliance Program.
• Performs other related duties as assigned.

Competency, Skills and Abilities: 

• Exceptional organizational and time management skills
• Strong written/verbal communication; proficiency in Microsoft Office Suite
• High discretion, multitasking under pressure, analytical problem-solving
• Proactive, adaptable in fast-paced settings
• Leadership-oriented, resourceful and capable of navigating ambiguity
• Results-driven, committed to continuous improvement

Education and Experience Requirements: 

• Bachelor's degree in Business Administration, Communications, or related field preferred
• Minimum 5 years executive assistant experience, preferably healthcare/corporate

Physical Demands and Work Environment: 

• Work environment may be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients

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Position Summary:

The Senior Executive Assistant (EA), C Suite & Office Operations Manager provides high level executive support to multiple C Suite leaders while overseeing the daily operations of AdaptHealth’s NYC Executive Office. This role blends advanced administrative leadership with operational management, ensuring the executive workplace functions efficiently, professionally, and in alignment with organizational priorities. The EA serves as a central coordination point for executive needs, office logistics, vendor relationships, and cross functional communication. Operating in a fast paced, high visibility environment, this position requires exceptional judgment, proactive problem solving, and the ability to manage complex priorities with discretion. This role is fully in person in the NYC Executive Office and reports to the Senior Executive Assistant, CEO Office.

Essential Functions and Job Responsibilities: 

Executive Support

• Lead complex calendar and priority management across multiple C Suite executives, ensuring alignment, efficiency, and readiness for all commitments.
• Act as the primary liaison for internal and external inquiries, exercising exceptional professionalism, confidentiality, and judgment.
• Prepare, refine, and organize briefing documents, executive summaries, presentations, and strategic materials.
• Proactively anticipate needs, resolve scheduling challenges, and ensure executives are equipped with the necessary information and resources.
• Maintain organized executive files and workflows to support seamless operations.

Office Operations Management

• Oversee day to day operations of the NYC Executive Office, ensuring a professional, efficient, and well supported workspace. 
• Manage vendor relationships—including facilities, IT support, building management, catering, and office services—and ensure quality execution of service agreements. 
• Maintain office supply inventory, oversee procurement, and manage budget-conscious purchasing decisions. 
• Serve as the on site operational lead, coordinating timely solutions to office, facility, or workspace issues. 
• Oversee logistics for onsite visitors, new hires, and traveling executives, ensuring workspace readiness and a positive guest experience. 
• Support compliance with facility and security requirements, including access coordination and building protocols.

Collaboration & Communication

• Serve as a key liaison between C Suite executives, internal teams, board members, and external partners, ensuring accurate and timely communication of priorities. 
• Draft and route correspondence, manage follow ups, and maintain alignment across executive stakeholders. 
• Partner closely with the Senior Executive Assistant and broader EA team to ensure integrated and consistent support across the C Suite.

Meeting & Event Coordination

• Coordinate leadership and cross functional meetings, including agenda creation, material preparation, minutes capture, and action item tracking. 
• Organize and support NYC-based executive events, leadership sessions, and onsite programming. 
• Assist with board meeting preparation, including materials, logistics, and scheduling.

Travel & Expense Management

• Arrange domestic and international travel—including flights, accommodations, ground transportation, and detailed itineraries—for multiple C Suite leaders. 
• Ensure timely and compliant submission, reconciliation, and tracking of executive expenses.

Project Support

• Support special projects through research, data collection, analysis, and report preparation. 
• Track milestones, deadlines, and project deliverables to ensure timely progress and follow through. 
• Maintain adherence to regulatory and privacy requirements, including HIPAA compliance.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other education programs as required.
• Maintains compliance with AdaptHealth's Compliance Program.
• Performs other related duties as assigned.

Competency, Skills and Abilities: 

• Exceptional organizational and time management skills
• Strong written/verbal communication; proficiency in Microsoft Office Suite
• High discretion, multitasking under pressure, analytical problem-solving
• Proactive, adaptable in fast-paced settings
• Leadership-oriented, resourceful and capable of navigating ambiguity
• Results-driven, committed to continuous improvement

Education and Experience Requirements: 

• Bachelor's degree in Business Administration, Communications, or related field preferred
• Minimum 5 years executive assistant experience, preferably healthcare/corporate

Physical Demands and Work Environment: 

• Work environment may be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients

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As a Licensed Practical Nurse (LPN), you have a great opportunity to work in the Personal Care Attendant (PCA) Evaluation Department, which is a unique program that makes a truly wonderful difference in the lives of children and adults. You will make your own schedule and do reevaluations and adjustments. You will work with a wide range of disabilities by completing assessments for the MassHealth PCA program.

• $31 an hour
• Full time
• Monday - Friday
• 8:30am to 4:30pm core hours
• 2-day orientation required in person Stoughton office
• Mileage reimbursement

Essential Functions

• Perform annual reevaluations of members who are applying for personal care services in accordance with MassHealth regulations 130 CMR 422.422(C).
• Submit completed evaluation within the specific timeframe.
• Respond to hours adjustment requests in a timely manner.
• Respond to MassHealth inquiries and offer professional input regarding PCA evaluation as requested.
• Learn and adhere to the PCA Program standards.
• Schedule reevaluation visits and update your calendar accordingly.
• Document progress notes in data base in a timely manner.
• Communicate with PCA Eval Dept Assistants in regards to no shows, no contacts, hospitalizations, termination requests and any other concerns.
• Submit monthly mileage sheets within the required timeframe.
• Work collaboratively with other members of the PCA Program.
• Communicate with Supervisor and the Office Staff when issues arise.
• Interact with Tempus Unlimited, Inc. offices to resolve concerns related to the evaluation in effort to support consumer’s independence.
• Attend monthly staff meetings.
• Report suspicion of fraud to the PCM Management Team.
• Report all suspected abuse or neglect to the appropriate agency such as DPPC, Executive Office of Elder Affairs, or Department of Children and Families.
• Represent the agency in a professional, positive manner and provide services that are culturally sensitive.
• Perform other duties as assigned by the Manager.

Competencies

• Ability to establish and maintain professional relationships with consumers, family members, co-workers and community professionals.
• Ability to independently organize work and meet deadlines.
• Ability to multi-task in a busy environment.
• Ability to solve problems creatively, when necessary.
• Excellent communication skills.
• Accuracy and attention to detail.
• Ability to adapt to constant change with a positive attitude.
• Ability to maintain confidentiality.
• Ability to work efficiently as a team player.
• Ability to exercise sound judgment in making decisions.

Required Education

• Associate’s degree preferred

Preferred Experience

• Current Licensed Practical Nurse to practice in Massachusetts in a good standing with the Board
• Must have at least 2 years recent experience in the direct care of the elderly or disabled population
• Fluency in other languages preferred
• Familiarity with MassHealth PCA Program preferred

Work Environment

This job operates in a professional office and home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, electronic filing systems.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, bend, stoop, walk, carry and lift objects.

Travel

Travel within the coverage area is required for this position. Access to reliable transportation required for community visits.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 31-31 Hourly Wage

PI490af44d6473-3631

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. 

Medical Equipment Technician

Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our customers. Setup is done in their home, long-term care setting, clinic or any location deemed necessary to service patients.

Job Duties:

• Develop and maintain working knowledge of current HME products and services offered by the company and all
• applicable governmental regulations.
• Comply with all applicable company policies and procedures.
• Educate customers in proper use and care of respiratory and HME equipment in a home setting.
• Complete required documentation following equipment setup, delivery or pickups as required.
• Assist with customer equipment problems under emergency conditions.
• Process all orders in a timely, accurate manner.
• Promote services and products to referral sources in the community as appropriate.
• Develop basic reimbursement knowledge and completely document all information necessary to ensure
• reimbursement for all appropriate equipment, products, and services.
• Assist with implementation of quality improvement program to meet company policies.
• Maintain home oxygen systems through regularly scheduled visits to customers.
• Safely drive and maintain company vehicle.
• Perform patient assessment and re-assessment for patient care.
• Perform routine preventative maintenance and simple repairs on equipment as required in accordance with
• company policies.
• Report equipment hazards and/or product incidents as required in accordance with company policies and
• procedures.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE),
• infection control and hazardous materials handling.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program
• Responsible for cleaning equipment when assigned by supervisor or down time allows, following the Branch
• Maintenance and Cleaning Guidelines
• Perform other related duties as assigned.

Minimum Job Qualifications:

• High School Diploma or equivalency
• Entry level sales, customer service background essential
• One (1) year of Military, delivery driver with sales component or health care technician experience would be
• considered related experience and preferred.
• Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
• Valid and unrestricted driver’s license in the state of residence

Physical Demands and Work Environment:

• Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.
• Subject to long periods of sitting and driving.
• Work environment may be stressful at times, as overall work activities and work levels fluctuate.
• May be exposed to unsanitary conditions in some home settings.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.
• May be exposed to high crime areas within the service community.
• Must be able to drive independently and travel as needed.
• May be exposed to angry or irate customers.
• Must be able to access the patient’s residence without assistance.
• Mental alertness to perform the essential functions of position.
• Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

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The in-person face to face Regional Liaison is primarily responsible for working as liaison in the Salem office assisting Consumers and Personal Care Attendants (PCA) with inquiries and problem resolution. This role will extend to providing general in-person support to visitors for questions and documentation related to the overall Fiscal Intermediary (FI) program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the Regional Liaison will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements.

• Full time position, 35 hours a week
• In person role every day
• Monday - Friday, 8:30 am to 4:30pm
• 2 day required orientation is held in Stoughton, Massachusetts

Essential Functions

• Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
• Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
• Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
• Help resolve inaccuracies or discrepancies related to reporting of activity time
• Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
• Work with applicable parties to address and resolve PCA/DCW payment issues
• Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver
  Participants and/or PCAs/DCWs.
• Receive visitors and determine their needs and direct them to the appropriate person
• Maintain visitor and ID badge register. Issue ID badges where appropriate
• Deal with inquiries and provide accurate information
• Perform administrative work, including supporting other departments, as needed and as time allows.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Job Requirements

Competencies

• Fluency in Spanish or other languages a plus
• Experience with Excel and Spreadsheets
• Professional, friendly & understanding personality
• Punctuality and dependability
• Ability to work efficiently as a team player as well as individually with minimal direction
• Self-motivation
• Ability to consistently maintain and build positive working relationships
• Excellent organizational skills
• Ability to multi-task and meet deadlines
• Familiarity with office machines, equipment and software
• Ability to respect and maintain confidentiality
• Attention to accuracy and detail
• Strong interpersonal and analytical skills

Required Education

• High School Diploma

Preferred Experience

• Proficiency in Microsoft Office software

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel
Some travel may be required for this position to ensure regional coverage.

Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 21-21 Hourly Wage

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