Concentrix Malaysia Jobs in Usa

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Deliver expert customer experiences with a smile.

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Proficiency in fast-paced multi-tasking
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

• The base salary range for this position is $16- $17/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early, when you want i
• Free Direct TV upon completion of training
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Conveniently located between some of the local favorite eateries and the mall.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

• English
• Spanish

The Insurance Agent (Licensed Personal Lines, P&C) - Remote works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Must have an active resident license to sell Property & Casualty insurance with preferably NO Appointments and be Spanish/English Bilingual

PLEASE INCLUDE CURRENT/ACTIVE LICENSE AND NPN NUMBER

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Best Company Culture, and Best Companies for Career Growth awards every year? Then an Insurance Agent (Licensed Personal Lines, P&C) - Remote position at Concentrix is just the right place for you!

As an Insurance Agent (Licensed Personal Lines, P&C) - Remote, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Insurance Agent (Licensed Personal Lines, P&C) working from home, you will:

• Be efficient in navigating multiple systems.
• Actively listen and ask questions to identify customer needs.
• Advise on plan options, coverages, and pricing.
• Process new and/or amended enrollments.
• Ensure our clients' customers enjoy authentic experiences.
• Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Insurance Agent (Licensed Personal Lines, P&C) - Remote role include:

• 1 + years of customer service experience
• Active resident license to sell P&C insurance
• Verifiable High school diploma or GED
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking with strong problem-solving skills
• High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 40 Mbps download, combined 50 Mbps)
• Must reside in the United States or have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• Starting wage will be between $18 and $20 (pay rate will not be below applicable minimum wage). Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Paid training (Classroom: 8 Weeks and Transition: 7 Weeks)
• Lucrative employee referral bonus opportunities
• DailyPay enrollment option to access pay early, when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day and more
• A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE .

• Demonstrate a fundamental understanding of online advertising / social media marketing in your interactions
• Hosting online video meetings that uncover customer business needs and present solutions that meet the customer's advertising objectives
• Identify customer sales objectives and marketing key performance indicators
• Maintain sales pipeline accuracy and track client campaign ROI
• Deliver campaign setup and optimization recommendations
• Monitor active client campaigns and provide timely enhancement recommendations
• Provide feedback to leadership on product offerings and lessons learned
• Identify and proactively recommend upsell opportunities to clients
• Become a subject matter on client's advertising platform, features, and available enhancements
• Excellent written and verbal skills to best communicate with our client and team members

• Demonstrate a fundamental understanding of online advertising / social media marketing in your interactions
• Hosting online video meetings that uncover customer business needs and present solutions that meet the customer's advertising objectives
• Identify customer sales objectives and marketing key performance indicators
• Maintain sales pipeline accuracy and track client campaign ROI
• Deliver campaign setup and optimization recommendations
• Monitor active client campaigns and provide timely enhancement recommendations
• Provide feedback to leadership on product offerings and lessons learned
• Identify and proactively recommend upsell opportunities to clients
• Become a subject matter on client's advertising platform, features, and available enhancements
• Excellent written and verbal skills to best communicate with our client and team members
• Must reside in the United States and have a valid U.S. address for residence

• The base salary for this position is $21.57/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early, when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team

• English
• Spanish

Job Location : Denver, CO (Onsite)

Travel required for a week every month.

Experience in Large scale call center operations is preferred

In-person interview required at Denver, CO

About R Systems:

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Company Link:

Job Description:

Be Part of the Connection

As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals.

Here are some of the responsibilities:

• Lead discussion & calibration sessions to align on product request and expected output
• Plan and execute on stakeholder product request by ensuring constant alignment of the objective
• Assist, train and lead product rollout plan
• Build important business relationships with clients.
• Understand customer needs and participate in brainstorming solutions
• Promote the products created to support meeting company goals
• Initiate, foster and cultivate business relationships

How You'll Make an Impact

• Client Engagement, discovery and relationship management
• Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products.
• Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
• Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
• Ensuring timely delivery of product releases and updates.
• Travel around a week each month

Required Skills:

• 7+ years of experience in Client Engagement, Client success, enterprise relationship management solutioning,
• Implanting and training technical products; Large scale call center operations, chat and digital support

Why Join R Systems?

• Frequent Internal Hackathons:
• Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

#LI-AP2

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Need local Denver, CO based consultants

In-Person interview required for final round

About R Systems:

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Job Description:

Seeking a reliable, highly organized Office Coordinator to support day today administrative operations, provide coordination support for projects, and assist with office management activities. This role provides direct administrative support to a Vice President and their direct reports and works closely with project managers and internal teams to keep work organized, moving forward, and on track.

Required Qualifications

• 3–5 years of experience in administrative, office coordination, and/or project support roles
• Experience supporting a senior leader (Senior Director or VP level)
• Demonstrated ability to manage competing priorities, multitask effectively, and operate with minimal direction

Must Have:

Executive & Administrative Support

• Experience supporting a VP/Directorlevel leader (ideally multiple leaders)
• Complex calendar management, including conflict resolution, prioritization, and timezone coordination
• Meeting coordination, including agendas, logistics, notes/minutes, and action item tracking
• Expense report preparation, submission, and tracking
• Preparation of routine materials such as presentations, reports, and organizational updates
• Proven ability to handle confidential information with professionalism and discretion

Organization, Prioritization & Execution

• Strong organizational skills with the ability to prioritize competing demands
• Ability to manage multiple tasks and shifting priorities with minimal supervision
• High attention to detail and strong followthrough to ensure closure
• Comfort working independently in a fastpaced environment

Office Operations / Onsite Support

• Support daily office operations and logistics (visitors, conference rooms, supplies)
• Coordinate office supplies and workspace need, including requests, replenishment, and vendor support
• Serve as a point of contact for routine office inquiries and requests
• Assist with basic facilities coordination, including ticket submission, followup, and escalation
• Onboarding coordination for new hires (workspace, equipment requests)

Communication & Stakeholder Management

• Clear, professional written and verbal communication skills
• Confidence interacting with executives and crossfunctional teams
• Ability to follow up, escalate appropriately, and ensure timely resolution
• Professional presence with a strong customerservice mindset

Tools & Technology

• Strong proficiency in Microsoft Outlook
• Working knowledge of Word, Excel, PowerPoint
• Ability to quickly learn and adapt to internal tools and systems (ticketing, travel/expense, collaboration tools)

NICE TO HAVE

Project / Program Support

• Experience supporting a PMO or program environment and tracking multiple workstreams
• Familiarity with basic project artifacts (action trackers, status updates, RAID logs)
• Comfort maintaining cadence and nudging stakeholders to ensure progress

Process Improvement / Operational Excellence

• Experience improving admin/office processes (templates, playbooks, repeatable workflows)
• Ability to build simple tracking systems (Excel lists, SharePoint libraries)
• Continuous improvement mindset (identifies friction and proposes solutions)

Advanced Tools

• SharePoint
• MSFT Project, Jira

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

#LI-AP2

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About R Systems:

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Company Link:

Job Description

Key Responsibilities

• Design and develop engaging, effective learning experiences using adult learning principles and instructional design methodologies
• Create multimedia content including e-learning modules, videos, infographics, job aids, and interactive training materials
• Produce customer-facing enablement materials and marketing content that aligns with brand standards
• Collaborate with subject matter experts and cross-functional teams to translate complex concepts into accessible learning content
• Develop performance support systems including user guides, facilitation guides, and job aids
• Map customer journeys and create data-driven storytelling content for analytical solutions
• Ensure all materials meet accessibility standards (Section 508 compliance)
• Evaluate learning effectiveness using established models and iterate based on feedback
• Manage multiple projects simultaneously using agile methodologies

Skills & Competencies

Instructional Design Expertise

• Deep understanding of adult learning theory including andragogy, experiential learning, and accelerated learning principles
• Proven experience with instructional design models: ADDIE, SAM, and Agile Learning Design
• Expertise in learning objectives alignment and assessment design
• Knowledge of microlearning and blended learning strategies
• Experience developing performance support systems (job aids, user guides, facilitation guides)
• Understanding of accessibility standards (Section 508 compliance)
• Familiarity with evaluation models (Kirkpatrick Model)

Video & Media Production

• Storyboarding and scripting for video content
• Voiceover and narration techniques
• Motion graphics and animation basics
• Video editing for clarity, pacing, and engagement
• Ability to produce professional, customer-facing video materials

Graphic Design & Visual Communication

• Strong foundation in design principles: contrast, hierarchy, alignment, proximity
• Proficiency in typography and color theory
• Expertise in infographic and data visualization design
• Understanding of branding and visual identity alignment
• Knowledge of accessibility in design (color contrast, legibility, alt text requirements)
• Ability to create compelling customer-facing materials

Marketing & CRM Enablement

• Experience with customer journey mapping
• Skill in value proposition messaging
• Ability to create data-driven storytelling for analytical solutions
• Understanding of customer enablement and marketing communications

Strategic Thinking & Collaboration

• Systems thinking and cross-functional alignment capabilities
• Empathy mapping and user-centered design approach
• Strong feedback integration and iterative refinement skills
• Creative problem-solving across multiple formats and mediums
• Excellent collaboration and communication skills

Tools & Software

Instructional Design & E-Learning

• Articulate 360 (Storyline and Rise) -
• Adobe Captivate -
• Camtasia -

Video Production & Editing

• Adobe Premiere Pro OR Final Cut Pro -
• Camtasia (for screen recordings and simple edits) -

Graphic Design & Visual Development

• Adobe Creative Suite:
• Adobe Photoshop -
• Adobe Illustrator -
• Adobe InDesign -
• Canva Pro -
• Microsoft PowerPoint (advanced animations and storytelling) -

Data Visualization & Analytics

• Tableau, Power BI, OR Excel (advanced) -

Collaboration & Project Management

• Mind mapping tool (e.g., Miro, MindMeister, XMind) -
• Confluence OR SharePoint (for documentation) -

Jira (for agile project management) -

Qualifications

• Bachelor's degree in Instructional Design, Education, Communications, Graphic Design, or related field
• 5+ years of experience in learning experience design, instructional design, or related role
• Demonstrated portfolio showcasing instructional design projects, multimedia content, and customer-facing materials
• Expert-level proficiency with Articulate 360 suite
• Strong proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Proven experience with video production and editing tools
• Experience creating accessible content that meets Section 508 standards

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

#LI-AP2

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

The Certification Test Development Specialist will assist with operational examination development related to psychometrics, interactions with SMEs, item development and review workshops, examination building, and quality assurance of exams. Identify and communicate defects in processes and work towards continual improvement of the Examination Development process.

RESPONSIBILITIES

Examination Development

• Under the oversight of the Psychometrician produce technical documentation related to item, test, and program performance.
• Design, construct, and test IPC branded examinations; assure accuracy and quality of finished product.
• Troubleshoot software and operational problems.
• Recruit and grow a pool of SMEs to participate in Certification Committees.
• Oversee the entire Item Writing Development process with the respective Certification Committees with assistance from the Psychometrician.
• Ensure exam content aligns with test plans, job/task analyses, and applicable regulations.
• Assist with exam form assembly, item banking, and content tracking.
• Conduct quality assurance reviews to ensure accuracy, consistency, and compliance.

Examination Maintenance

• Quality Assurance Validation for Certification content.
• Review Certification exams for consistency with source files.
• Document and escalate deviations in client exams with source files.
• Audit tests for typographical errors, formatting errors, internal inconsistencies, and other quality problems, and clearly communicate quality issues.
• Oversee the entire Item Review process with the with the respective Certification Committees with minimal assistance from the Psychometrician.
• Support exam lifecycle activities, including updates, refreshes, and retirement of items.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

REQUIREMENTS

• 3+ years' experience managing all aspects of Item Writing Workshops and Item Review Committees.
• Knowledge of psychometric principles or standardized testing best practices.
• Excellent technical writing, proofreading, English language, and editing skills. Exams are written in English.
• Ability to work on multiple projects and responsibilities simultaneously, often under time constraints and to follow instructions carefully and thoroughly.
• Attention to detail is imperative; Must be organized, accurate, and quality conscious.
• Must be honest and maintain high-level ethical behavior; ability to maintain data confidentiality and security.
• Experience in areas of forecasting and prioritizing assigned tasks preferred.
• Flexibility related to workflow and changing priorities required.
• Able to follow directions, coordinate multiple projects, including producing high quality work under tight deadlines. Must also be willing to work independently with minimal guidance.
• Strong written/oral communication skills required. Comfort with email and telephone communications is essential to effectively interact with staff, contractors and committee members virtually.
• Must be able to work with people from various knowledge levels, personalities, economic and cultural backgrounds.
• Bachelor's degree required (education, psychology, assessment, or related field preferred).
• Proficiency with Microsoft Office 365 – Teams, Excel, Word.

Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits. The Association has a hybrid work environment.

The pay range for this position is $70K Global Electronics Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, and offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week.

Please send resume and cover letter to e-mail: Subject line should say: CTDS

Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we've supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.

As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.

With global headquarters in Bannockburn, Illinois, Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.

JOB DESCRIPTION

The Customer Service Rep – Healthcare (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Rep – Healthcare, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service Rep – Healthcare working from home, you will:

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep – Healthcare (Remote) role include:

• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $15-$17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY:

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting   All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.

#wfh #wah

Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.

We are a device-agnostic, integrated, multi-technology communication platform that provides flexibility to balance technological capabilities with economic needs. Trilliant is committed to best-in-class solutions that empower our customers and their customers to connect to the world of things

We are an equal-opportunity employer offering comprehensive benefits and compensation packages with a selection of insurance programs. We have dynamic and collaborative work environments with some of the brightest employees in the world. We invest in people and provide opportunities for our employees to grow hand in hand with our business.

Job Description:

Trilliant is seeking a Senior Corporate Counsel. This position offers a broad professional scope for the experienced generalist. The ability to work independently is a must but there will also be plenty of opportunities to work directly with more senior inside and outside counsel and, most importantly, with Trilliant's experts in technology, business and product development, finance, and human resources.

Position Responsibilities:

• Lead the drafting, negotiation, and execution of complex, multiyear commercial agreements, including inbound and outbound IP licenses, professional services arrangements, and hardware sales contracts.
• Manage international negotiations, effectively navigating diverse cultural and legal environments and overseeing local counsel outside the U.S.
• Oversee open‐source licensing strategy and compliance across products and services.
• Structure, review, and negotiate procurement agreements with key vendors.
• Direct litigation strategy in partnership with outside counsel, including case assessment, risk management, and overall strategic direction.
• Develop and implement compliance programs, including Foreign Corrupt Practices Act diligence, policy creation, employee training, and internal investigations.
• Advise senior leadership and cross‐functional teams on legal, strategic, and operational matters.
• Support corporate governance activities, including corporate secretarial responsibilities and board‐related documentation.
• Counsel on employment law issues, including hiring, performance management, and workplace policies.
• Maintain corporate insurance policies, manage renewals, and monitor outstanding claims.
• Oversee IP portfolio management, including trademarks, patents, and related filings.
• Apply deep knowledge of global data privacy laws—including GDPR, the UK Data Protection Act, PIPEDA, PDPA (Singapore & Malaysia), and Colombia's Law 1581—to guide compliance and risk mitigation.
• Prepare executive‐level presentations and reports using tools such as Excel and PowerPoint for senior management and the Board of Directors.

Position Requirements:

• Demonstrate sound risk‐taking and risk‐management judgment in fast‐moving business environments.
• Build strong partnerships across the organization by listening, collaborating, and engaging constructively with colleagues.
• Provide practical, business‐focused legal advice grounded in commercial realities rather than legal formalism.
• Quickly learn and navigate new areas of law, technology, and business operations.
• Deliver high‐quality work despite limited time or resources, maintaining focus on outcomes and execution.
• Thrive amid shifting priorities and ambiguity—managing what may appear chaotic to others—while seeking support when appropriate and communicating clearly without "legalese."
• Bring at least five years of legal practice experience, including time in a law firm within one or more of the relevant practice areas, plus at least five years serving as in‐house counsel.
• Possess international experience, ideally involving Canada, Colombia, the UK, Singapore, Malaysia, or India.
• Provide three professional references, including at least two who can speak directly to the candidate's legal expertise.

Education/Certification:

• Juris Doctor (J.D.) or equivalent degree from an ABA‐accredited law school.
• Active admission to the North Carolina Bar, or eligibility for admission through reciprocity with another U.S. jurisdiction.
• A minimum of ten years of legal practice experience.

Trilliant Values:

PASSIONATE- We find the right solutions for customers and exceed their expectations.

ACCOUNTABLE- We work smart and tackle problems with urgency to get the job done.

CONFIDENT- We look to the future and partner with each other to deliver world-class solutions.

ENERGIZED- We are excited and support the growth and direction of Trilliant.