Community Transition Program Jobs in Usa
16,633 positions found — Page 15
DeWitt is a growing and welcoming community in Eastern Iowa. Located at the crossroads of U.S. 30 and U.S. 61, it offers convenient access to the Quad Cities and the Mississippi River. With a population of approximately 5,500, DeWitt is the fastest-growing city in Clinton County, Iowa. The community blends small-town charm with modern amenities: a safe and vibrant community known for its civic pride and volunteerism, a thriving downtown with festivals year-round, family-friendly events, abundant parks and trails, and a strong focus on education supported by local schools and community programs.
MercyOne Genesis DeWitt Medical Center is a 13-bed, not-for-profit critical access hospital that has served DeWitt and the surrounding communities since 1952. As an essential part of MercyOne Genesis, the hospital provides dependable, close-to-home care and a robust range of services, including 24/7 emergency care, ambulance services, cardiac rehabilitation, physical therapy and breast health and gastroenterology services, among many others. The hospital is accredited by The Joint Commission and is a two-time Pathway to Excellence- designated facility, supporting high-quality care and a strong nursing environment.
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!
Join the MercyOne Family! We are looking to hire a Registered Nurse!
As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.
Essential Functions:
Conducts assessment
Identifies patient problems and develops plan of care
Implements outcome/goal - based plan of care
Evaluates patient progress and revises the outcome/goal - based plan as needed
Communicates relevant clinical information to the team to optimize patient outcomes/goals
Demonstrates clinical competence
Manages telemetry and cardiac monitoring when applicable
Provides care appropriate to the age-related needs of the patients served on his/her assigned unit
Adheres to all safety, infection control and colleague health policies and procedures
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Schedule:
.9 FTE (36 hours per week)
Three 12-hour shifts Monday-Thursday, minimal weekends
Night shift 7pm - 7:30am
Minimum Qualifications:
Associate degree in nursing required
Bachelor of Science in Nursing (BSN) preferred
Registered Nurse in Iowa
American Heart Association Basic Life Support (BLS) required
American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities
Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Dyersville is known for its small-town charm and excellent schools in the Western Dubuque Community School District. Families enjoy safe neighborhoods, local parks and attractions like the Field of Dreams movie site. Community events and easy access to Dubuque add to its appeal.
MercyOne Dyersville Medical Center is a 20-bed critical access hospital serving 17 rural communities in western Dubuque county. As a Level IV Community Trauma Care Facility, it offers 24/7 emergency and trauma services, along with acute and skilled inpatient care, ambulatory surgery, home care and specialty clinics. The center includes a fully equipped laboratory, imaging services, retail pharmacy with drive-thru and delivery and Phase II cardiac rehabilitation tailored to those recovering from heart events. Outpatient and inpatient physical, occupational and speech therapy are available locally to help patients regain function and independence. MercyOne Dyersville Medical Center delivers compassionate, personalized health care that keeps essential care close to home.
Want to learn more about MercyOne Dyersville? Click here: Find a Location Dyersville, Iowa (IA), MercyOne Dyersville
As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.
Essential Functions:
Conducts assessment
Identifies patient problems and develops plan of care
Implements outcome/goal - based plan of care
Evaluates patient progress and revises the outcome/goal - based plan as needed
Communicates relevant clinical information to the team to optimize patient outcomes/goals
Demonstrates clinical competence
Manages telemetry and cardiac monitoring when applicable
Provides care appropriate to the age-related needs of the patients served on his/her assigned unit
Adheres to all safety, infection control and colleague health policies and procedures
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Schedule:
Night Shift, .9 FTE (36 hours per week)
RNs work 12-hour shifts
Day shift: 6:00 am – 6:30 pm, Night shift: 6:00 pm – 6:30 am
This unit self-schedules. Schedules are 6-week bocks
Minimum Qualifications:
Associate degree in nursing required
Bachelor of Science in Nursing (BSN) preferred
Possession of a current or compact state licensure as a Registered Nurse issued/defined by the State of Iowa
American Heart Association Basic Life Support (BLS) required
American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities
Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Dyersville is known for its small-town charm and excellent schools in the Western Dubuque Community School District. Families enjoy safe neighborhoods, local parks and attractions like the Field of Dreams movie site. Community events and easy access to Dubuque add to its appeal.
MercyOne Dyersville Medical Center is a 20-bed critical access hospital serving 17 rural communities in western Dubuque county. As a Level IV Community Trauma Care Facility, it offers 24/7 emergency and trauma services, along with acute and skilled inpatient care, ambulatory surgery, home care and specialty clinics. The center includes a fully equipped laboratory, imaging services, retail pharmacy with drive-thru and delivery and Phase II cardiac rehabilitation tailored to those recovering from heart events. Outpatient and inpatient physical, occupational and speech therapy are available locally to help patients regain function and independence. MercyOne Dyersville Medical Center delivers compassionate, personalized health care that keeps essential care close to home.
Want to learn more about MercyOne Dyersville? Click here: Find a Location Dyersville, Iowa (IA), MercyOne Dyersville
As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.
Essential Functions:
Conducts assessment
Identifies patient problems and develops plan of care
Implements outcome/goal - based plan of care
Evaluates patient progress and revises the outcome/goal - based plan as needed
Communicates relevant clinical information to the team to optimize patient outcomes/goals
Demonstrates clinical competence
Manages telemetry and cardiac monitoring when applicable
Provides care appropriate to the age-related needs of the patients served on his/her assigned unit
Adheres to all safety, infection control and colleague health policies and procedures
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Schedule:
Day Shift, .6 FTE (24 hours per week)
RNs work 12-hour shifts
Day shift: 6:00 am – 6:30 pm, Night shift: 6:00 pm – 6:30 am
This unit self-schedules. Schedules are 6-week bocks
Minimum Qualifications:
Associate degree in nursing required
Bachelor of Science in Nursing (BSN) preferred
Possession of a current or compact state licensure as a Registered Nurse issued/defined by the State of Iowa
American Heart Association Basic Life Support (BLS) required
American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities
Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Dyersville is known for its small-town charm and excellent schools in the Western Dubuque Community School District. Families enjoy safe neighborhoods, local parks and attractions like the Field of Dreams movie site. Community events and easy access to Dubuque add to its appeal.
MercyOne Dyersville Medical Center is a 20-bed critical access hospital serving 17 rural communities in western Dubuque county. As a Level IV Community Trauma Care Facility, it offers 24/7 emergency and trauma services, along with acute and skilled inpatient care, ambulatory surgery, home care and specialty clinics. The center includes a fully equipped laboratory, imaging services, retail pharmacy with drive-thru and delivery and Phase II cardiac rehabilitation tailored to those recovering from heart events. Outpatient and inpatient physical, occupational and speech therapy are available locally to help patients regain function and independence. MercyOne Dyersville Medical Center delivers compassionate, personalized health care that keeps essential care close to home.
Want to learn more about MercyOne Dyersville? Click here: Find a Location Dyersville, Iowa (IA), MercyOne Dyersville
As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.
Essential Functions:
Conducts assessment
Identifies patient problems and develops plan of care
Implements outcome/goal - based plan of care
Evaluates patient progress and revises the outcome/goal - based plan as needed
Communicates relevant clinical information to the team to optimize patient outcomes/goals
Demonstrates clinical competence
Manages telemetry and cardiac monitoring when applicable
Provides care appropriate to the age-related needs of the patients served on his/her assigned unit
Adheres to all safety, infection control and colleague health policies and procedures
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Schedule:
Day Shift; 12 hours one week, 24 hours the second week
RNs work 12-hour shifts
Day shift: 6:00 am – 6:30 pm, Night shift: 6:00 pm – 6:30 am
Weekend and holiday rotation
This unit self-schedules. Schedules are 6-week bocks
Minimum Qualifications:
Associate degree in nursing required
Bachelor of Science in Nursing (BSN) preferred
Possession of a current or compact state licensure as a Registered Nurse issued/defined by the State of Iowa
American Heart Association Basic Life Support (BLS) required
American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities
Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
DeWitt is a growing and welcoming community in Eastern Iowa. Located at the crossroads of U.S. 30 and U.S. 61, it offers convenient access to the Quad Cities and the Mississippi River. With a population of approximately 5,500, DeWitt is the fastest-growing city in Clinton County, Iowa. The community blends small-town charm with modern amenities: a safe and vibrant community known for its civic pride and volunteerism, a thriving downtown with festivals year-round, family-friendly events, abundant parks and trails, and a strong focus on education supported by local schools and community programs.
MercyOne Genesis DeWitt Medical Center is a 13-bed, not-for-profit critical access hospital that has served DeWitt and the surrounding communities since 1952. As an essential part of MercyOne Genesis, the hospital provides dependable, close-to-home care and a robust range of services, including 24/7 emergency care, ambulance services, cardiac rehabilitation, physical therapy and breast health and gastroenterology services, among many others. The hospital is accredited by The Joint Commission and is a two-time Pathway to Excellence- designated facility, supporting high-quality care and a strong nursing environment.
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!
Join the MercyOne Family! We are looking to hire a Registered Nurse!
As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.
Essential Functions:
Conducts assessment
Identifies patient problems and develops plan of care
Implements outcome/goal - based plan of care
Evaluates patient progress and revises the outcome/goal - based plan as needed
Communicates relevant clinical information to the team to optimize patient outcomes/goals
Demonstrates clinical competence
Manages telemetry and cardiac monitoring when applicable
Provides care appropriate to the age-related needs of the patients served on his/her assigned unit
Adheres to all safety, infection control and colleague health policies and procedures
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Schedule:
Weekend Package - Friday, Saturday, Sunday
Day Shift, .9 FTE (36 hours per week)
Day shift: 7:00 am – 7:00 pm, Night shift: 7:00 pm – 7:00 am
Minimum Qualifications:
Associate degree in nursing required
Bachelor of Science in Nursing (BSN) preferred
Registered Nurse in Iowa
American Heart Association Basic Life Support (BLS) required
American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities
Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Dyersville is known for its small-town charm and excellent schools in the Western Dubuque Community School District. Families enjoy safe neighborhoods, local parks and attractions like the Field of Dreams movie site. Community events and easy access to Dubuque add to its appeal.
MercyOne Dyersville Medical Center is a 20-bed critical access hospital serving 17 rural communities in western Dubuque county. As a Level IV Community Trauma Care Facility, it offers 24/7 emergency and trauma services, along with acute and skilled inpatient care, ambulatory surgery, home care and specialty clinics. The center includes a fully equipped laboratory, imaging services, retail pharmacy with drive-thru and delivery and Phase II cardiac rehabilitation tailored to those recovering from heart events. Outpatient and inpatient physical, occupational and speech therapy are available locally to help patients regain function and independence. MercyOne Dyersville Medical Center delivers compassionate, personalized health care that keeps essential care close to home.
Want to learn more about MercyOne Dyersville? Click here: Find a Location Dyersville, Iowa (IA), MercyOne Dyersville
As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.
Essential Functions:
Conducts assessment
Identifies patient problems and develops plan of care
Implements outcome/goal - based plan of care
Evaluates patient progress and revises the outcome/goal - based plan as needed
Communicates relevant clinical information to the team to optimize patient outcomes/goals
Demonstrates clinical competence
Manages telemetry and cardiac monitoring when applicable
Provides care appropriate to the age-related needs of the patients served on his/her assigned unit
Adheres to all safety, infection control and colleague health policies and procedures
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Schedule:
Night Shift, .9 FTE (36 hours per week)
RNs work 12-hour shifts
Day shift: 6:00 am – 6:30 pm, Night shift: 6:00 pm – 6:30 am
Weekend and holiday rotation
This unit self-schedules. Schedules are 6-week blocks
Minimum Qualifications:
Associate degree in nursing required
Bachelor of Science in Nursing (BSN) preferred
Possession of a current or compact state licensure as a Registered Nurse issued/defined by the State of Iowa
American Heart Association Basic Life Support (BLS) required
American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities
Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our client, a leading global CPG organization, is seeking a Social Media & Community Manager to lead how its brands actively engage in conversation, culture, and community. This role owns day-to-day engagement strategy and execution—ensuring the brand’s social presence is human, responsive, and culturally relevant.
You will play a critical role in shaping how iconic consumer brands connect with audiences in real time, turning everyday interactions into meaningful brand moments that drive relevance and loyalty.
Key Responsibilities
Community Engagement Strategy & Execution
- Own and execute cross-platform community engagement strategies
- Define platform-specific engagement approaches aligned to audience behavior and brand objectives
- Lead proactive and reactive engagement across comments, DMs, mentions, and cultural conversations
- Identify opportunities for the brand to show up in real-time and cultural moments beyond owned content
- Build scalable frameworks that drive UGC, participation, and community advocacy
- Partner cross-functionally with Strategy, Creative, Brand, Influencer, PR, Legal, and Customer Care
- Lead fan engagement initiatives including surprise-and-delight, gifting, sampling, and product seeding
- Execute advocacy programs tied to campaigns, launches, and cultural moments
- Develop repeatable workflows, outreach playbooks, and activation guardrails
- Turn high-value interactions into shareable, brand-building moments
- Provide expertise on community tools, partner ecosystems, and activation technologies
- Serve as the editorial lead for all community interactions
- Develop and maintain response guidelines, tone of voice, and engagement standards
- Ensure brand-safe moderation with consistency, speed, and quality
- Monitor sentiment, trends, and behavioral signals across platforms
- Translate insights into campaign strategy and rapid-response opportunities
- Leverage listening tools to improve engagement quality and responsiveness
- Stay current on emerging platforms, tools, and cultural trends
- Monitor and triage sensitive or high-risk interactions
- Execute escalation protocols with PR, Legal, Customer Care, and Brand teams
- Protect brand reputation through timely, accurate, and thoughtful responses
- Track and analyze KPIs across:
- Engagement quality
- Sentiment
- Participation
- Response time/performance
- Measure impact of gifting, seeding, and advocacy programs
- Contribute to performance reporting and strategic recommendations
- Drive continuous improvement through test-and-learn optimization
- 4-6 years of experience in community management, social engagement, or audience strategy
- Proven success managing high-volume brand social presence and moderation
- Experience executing gifting, seeding, and advocacy programs
- Strong fluency across major and emerging social platforms (TikTok, Instagram, X, YouTube, etc.)
- Exceptional written communication and brand voice control
- Experience with social listening and community management tools (e.g., Sprinklr, Khoros, Sprout)
- Strong judgment in reputation-sensitive and escalation scenarios
- Ability to translate insights into clear, strategic recommendations
- Comfortable operating in fast-paced, culture-driven environments
You are a culture-first operator who understands how brands show up in conversation—not just campaigns. You’re deeply attuned to tone, timing, and audience nuance, and you thrive in real-time environments where speed + judgment matter.
You see community not as moderation—but as a strategic growth lever for relevance, loyalty, and trust.
We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure.
We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the Community Relations Manager I: Location: Could be based out of Lehigh Valley, PA, New York, NY, or Washington, DC A Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication.
They are essential for maintaining a cooperative, informed, and productive work environment by conducting correspondence, investigations, delivering training, and ensuring policy adherence.
Astound ambassador to the multifamily community and advocates for the multifamily community with internal stakeholders Negotiate renewal of 40 units & under contracts to maximize retention of current bulk base while maintaining margins As a key member of the multifamily team, provide insight into bulk community in the renewal cycle Facilitate swift resolution to any issues that may arise at the multifamily community Address any community-wide service problems and escalated resident issues Consistently communicate pertinent information to the property manager Maintain an ongoing relationship to foster a partnering atmosphere Conduct face-to-face or virtual visits of the entire property portfolio Review quarterly building scorecards with assigned portfolio Coordinate with property management all on-boarding and renewal events at the property Work to close any gaps in service perceptions between Astound and the property Utilize promotional campaigns, onsite activities and internal resources to achieve established goals Provide training on all new and existing products and solutions Other duties as assigned What You Bring to the Table: 2-5 years' experience as a liaison between company and clients preferred A high level of professionalism and customer service focus are critical Excellent verbal and written communication skills, ability to multi-task, pay strong attention to detail and thorough follow-up skills are required Identify the appropriate internal resources to resolve building related issues Heavily involved with internal cross-functional teams Education: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position Base Salary: The base salary range for this position is $65,000- $75,000 annually, plus opportunities for bonus, benefits and commission, if applicable.
The base pay range represents the low and high end of the hiring range for this job.
Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
Discrimination of any kind has no place here.
We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386
Our client, a leading global CPG organization, is seeking a Social Media & Community Manager to lead how its brands actively engage in conversation, culture, and community. This role owns day-to-day engagement strategy and execution—ensuring the brand’s social presence is human, responsive, and culturally relevant.
You will play a critical role in shaping how iconic consumer brands connect with audiences in real time, turning everyday interactions into meaningful brand moments that drive relevance and loyalty.
Key Responsibilities
Community Engagement Strategy & Execution
- Own and execute cross-platform community engagement strategies
- Define platform-specific engagement approaches aligned to audience behavior and brand objectives
- Lead proactive and reactive engagement across comments, DMs, mentions, and cultural conversations
- Identify opportunities for the brand to show up in real-time and cultural moments beyond owned content
- Build scalable frameworks that drive UGC, participation, and community advocacy
- Partner cross-functionally with Strategy, Creative, Brand, Influencer, PR, Legal, and Customer Care
- Lead fan engagement initiatives including surprise-and-delight, gifting, sampling, and product seeding
- Execute advocacy programs tied to campaigns, launches, and cultural moments
- Develop repeatable workflows, outreach playbooks, and activation guardrails
- Turn high-value interactions into shareable, brand-building moments
- Provide expertise on community tools, partner ecosystems, and activation technologies
- Serve as the editorial lead for all community interactions
- Develop and maintain response guidelines, tone of voice, and engagement standards
- Ensure brand-safe moderation with consistency, speed, and quality
- Monitor sentiment, trends, and behavioral signals across platforms
- Translate insights into campaign strategy and rapid-response opportunities
- Leverage listening tools to improve engagement quality and responsiveness
- Stay current on emerging platforms, tools, and cultural trends
- Monitor and triage sensitive or high-risk interactions
- Execute escalation protocols with PR, Legal, Customer Care, and Brand teams
- Protect brand reputation through timely, accurate, and thoughtful responses
- Track and analyze KPIs across:
- Engagement quality
- Sentiment
- Participation
- Response time/performance
- Measure impact of gifting, seeding, and advocacy programs
- Contribute to performance reporting and strategic recommendations
- Drive continuous improvement through test-and-learn optimization
- 4-6 years of experience in community management, social engagement, or audience strategy
- Proven success managing high-volume brand social presence and moderation
- Experience executing gifting, seeding, and advocacy programs
- Strong fluency across major and emerging social platforms (TikTok, Instagram, X, YouTube, etc.)
- Exceptional written communication and brand voice control
- Experience with social listening and community management tools (e.g., Sprinklr, Khoros, Sprout)
- Strong judgment in reputation-sensitive and escalation scenarios
- Ability to translate insights into clear, strategic recommendations
- Comfortable operating in fast-paced, culture-driven environments
You are a culture-first operator who understands how brands show up in conversation—not just campaigns. You’re deeply attuned to tone, timing, and audience nuance, and you thrive in real-time environments where speed + judgment matter.
You see community not as moderation—but as a strategic growth lever for relevance, loyalty, and trust.
About the Role
The Director of Innovation Programs and Community Engagement leads Better Business Bureau’s efforts to support small business owners through innovative programming, strategic partnerships, and meaningful community engagement.
This Phoenix-based leadership role drives the strategy, growth, and execution of BBB’s portfolio of entrepreneurship programs while activating ignite sparked by BBB, the organization’s meetings, events, and innovation hub. Through partnerships, programming, and community engagement, the Director positions the campus as a destination for connection and business growth while representing BBB across the regional business community through events, speaking engagements, and media opportunities.
This role plays a key part in strengthening the small business community by bringing together entrepreneurs, partners, and organizations through programs, events, and collaborative initiatives that expand opportunity and drive business growth.
The role oversees a portfolio of programs designed to help small business owners grow through education, connections, and resources. These initiatives include accelerators, bootcamps, summits, workshops, and other learning experiences delivered from the Phoenix campus while supporting innovation programming across BBB’s Pacific Southwest region.
We’re looking for a results-focused leader who can hit the ground running and drive results, strengthening existing programs, increasing campus engagement and revenue, and building partnerships that bring more small business owners and organizations into the hub.
This role is responsible for driving growth, engagement, and revenue for the ignite sparked by BBB campus while expanding BBB’s impact within the regional business community. Success will be reflected in stronger programs, increased campus engagement and utilization, and a growing network of partnerships that expand opportunities for small business owners.
Working closely with the Vice President of Innovation, the Director contributes to the strategic growth and long-term sustainability of BBB’s small business program portfolio through partnerships, sponsorship development, earned revenue opportunities, and grant-supported initiatives.
Key Responsibilities
Activate and Grow the ignite sparked by BBB Campus
- Drive revenue generation for the ignite sparked by BBB campus by expanding external events, partnerships, and strategic programming that support the financial sustainability and growth of the hub
- Develop and maintain a dynamic calendar of events, workshops, educational programs, and community convenings that bring the business community into the campus
- Increase engagement and utilization of the campus by cultivating partnerships, programs, and events that consistently attract organizations, leaders, and small business owners
- Lead the planning and execution of workshops, networking events, educational sessions, and community gatherings
- Oversee event logistics including scheduling, vendor coordination, budgeting, and on-site execution
- Ensure the campus consistently provides a welcoming, professional, and high-quality experience for guests, partners, and program participants
Lead Entrepreneurship Programs
- Lead the management and ongoing evolution of existing small business education programs while overseeing the development of new initiatives
- Develop and refine curriculum, educational content, and learning experiences that support small business owners at different stages of growth
- Oversee program implementation from planning through execution, ensuring high-quality delivery and strong participant outcomes
- Identify opportunities to develop new programs and experiences that respond to emerging needs within the small business community
- Establish program goals, track performance metrics, and evaluate program impact
Build Partnerships and Community Engagement
- Develop and steward strategic partnerships and sponsorship relationships that support program growth and expand opportunities for small business owners
- Cultivate relationships with organizations, educational institutions, business leaders, and community partners
- Serve as a connector within the business community by identifying opportunities to convene partners and strengthen collaboration
- Represent BBB through community events, speaking engagements, and media opportunities
- Identify partnership opportunities that expand program reach, increase participation, and strengthen BBB’s presence within the business community
Operations and Team Leadership
- Lead the local Innovation team and oversee day-to-day operations of the campus, including meetings, events, programming, and overall coordination
- Supervise program support staff and campus-related roles as needed
- Ensure operational systems and processes effectively support programming, partnerships, and events
- Identify opportunities to improve space utilization, operational efficiency, and program delivery
Strategic Partnerships, Sponsorship, and Program Sustainability
- Cultivate strategic partnerships and sponsorship relationships that generate funding support for programs, events, and small business initiatives
- Manage program budgets and oversee the implementation and reporting of grant-funded initiatives
- Assist in identifying grant opportunities and contribute to proposals supporting small business initiatives
- Collaborate with leadership on partnership proposals, sponsorship opportunities, and program budgets
- Help ensure programs remain financially sustainable through partnerships, sponsorships, and earned revenue opportunities
Required Qualifications
- Bachelor’s degree required; advanced degree or equivalent experience preferred
- Five or more years of leadership experience in small business programs, economic development, nonprofit leadership, business education, or related fields
- Demonstrated ability to manage program budgets and oversee grant- and sponsor-funded initiatives
- Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously
- Leadership experience planning and delivering events, workshops, and community programming
- Established relationships within the Phoenix small business community
- Excellent communication and public speaking skills
- Proven ability to build and sustain strategic partnerships across diverse organizations
- Comfort operating in a public-facing leadership role representing an organization externally
- Strong proficiency with modern productivity platforms, project management tools, and emerging technologies including Google Workspace and AI-enabled tools
- Ability to lift and move up to 50 pounds as part of event setup and campus operations
- Ability to work evenings or weekends based on program and event needs
Preferred Qualifications
- Experience designing and launching new programs or community initiatives supporting small business owners
- Background as a small business owner or direct experience supporting small businesses
- Experience working with sponsorship-supported or grant-funded programs
- Experience managing innovation hubs, coworking spaces, or event-driven venues
- Background in hospitality, event management, or customer experience environments focused on delivering welcoming, high-quality experiences
- Bilingual or multilingual language capability preferred
Other duties may be assigned as needed to support the mission, programs, and operations of the Better Business Bureau.
About Better Business Bureau
For more than 100 years, Better Business Bureau has advanced trust in the marketplace by setting standards for ethical business behavior, supporting businesses that operate with integrity, and helping consumers make informed decisions. BBB works to create a marketplace where businesses and communities thrive through trust, transparency, and accountability.
At BBB Pacific Southwest, that mission is carried forward through services that support both local businesses and consumers, while continuing to innovate through programs, partnerships, and community engagement that strengthen the small-business community. Through educational programs, events, and collaborative initiatives, BBB creates opportunities for entrepreneurs to connect, grow, and build sustainable, ethical businesses.
BBB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
