Community Programs Examples Jobs in Usa

Job Title: ACT Case Manager (Community/Home-Based – Field Work Only)

Location: Chicago - North and West Sides

About Vivia Health

At Vivia Health, we believe in bringing care to where it matters most—into the lives and homes of those we serve. As part of our Assertive Community Treatment (ACT) team, we deliver high impact, integrated mental health care to individuals living with severe and persistent mental illness (SPMI) across the Chicagoland area. Our offsite model empowers professionals to meet clients in their environment, build meaningful relationships, and deliver services with dignity and flexibility.

Position Overview

We are seeking a dedicated ACT Case Manager to join our dynamic multidisciplinary team. This is a fully offsite, community-based role that involves providing intensive, wraparound services to adults with serious mental illness (SMI) in their homes and other community settings.

The ideal candidate is compassionate, resilient, organized, and passionate about supporting clients facing significant mental health challenges. This is not a traditional office-based role—you'll be working independently in the field, collaborating closely with our clinical team through remote check-ins and occasional team meetings.

Key Responsibilities

• Deliver intensive case management services to adults with SPMI in home and community settings.
• Conduct routine field visits across the Chicagoland area to assess, engage, and support clients.
• Help clients access mental health care, housing, benefits, medical providers, and recovery services.
• Collaborate remotely with ACT team members: psychiatrists, nurses, therapists, peer specialists.
• Maintain up-to-date documentation on client progress, interventions, and treatment goals.
• Assist with medication support, crisis prevention planning, and skill-building activities.
• Promote autonomy and recovery by meeting clients where they are—physically and emotionally.

Qualifications

Required:

• IM+CANS certification (Illinois Medicaid – Community and Supports Assessment).
• Bachelor’s degree in social work, Psychology, Human Services, or a related field.
• At least 1 year of experience working with individuals with serious mental illness.
• Valid Illinois driver’s license, auto insurance, and reliable personal transportation.
• Strong interpersonal skills and the ability to work independently in community settings.
• Tech-literate; comfortable with electronic documentation and mobile communication.

Preferred:

• Prior ACT team experience or community-based mental health work.
• Familiarity with Medicaid documentation and behavioral health service coordination.
• Bilingual in Spanish or other languages is a strong plus.

Why Join Us?

• 100% offsite and community-based – No office shifts
• Meaningful, face-to-face work supporting Chicago’s most vulnerable populations.
• Collaborative ACT team with regular virtual check-ins and supervision.
• Full health, dental, vision, PTO, 401(k), and mileage reimbursement.
• CEU reimbursement and ongoing clinical development.

Job Type:

Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Mileage reimbursement

Paid time off

Vision insurance

Pay: Up to $100,000.00 per year

Job description:

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.

Title: Community Outreach Specialist

Location: White Plains/Westchester County

Salary: Up to $100,000

***Local travel within assigned territory required.

Description:

The Community Outreach Specialist will promote Always Compassionate Health's home care services within Westchester County and educate prospective clients and community partners about eligibility and enrollment processes.

Responsibilities:

• Conducting research to understand the local market trends, demographics, and competition to identify opportunities for growth
• Developing outreach plans and strategies tailored to the specific needs and preferences of the target audience
• Building and maintaining relationships with healthcare professionals, community organizations, senior centers, hospitals, and other referral sources to generate referrals and leads
• Traveling within the assigned region to meet with current and prospective clients, as well as referral partners
• Organizing and participating in community events, health fairs, and seminars to promote the home care services and educate the public about the benefits of home care
• Utilizing online channels such as social media, email marketing, and website optimization to reach and engage with potential clients and referral sources
• Monitoring the effectiveness of outreach campaigns, tracking leads and conversions, and providing regular reports to management on key performance metrics

Requirements:

• Bachelor’s degree required, Master’s degree preferred
• History of developing and maintaining relationships with community partners and referral sources
• Demonstrates track record of developing and executing effective market strategies, or the ability to present and implement a clear strategic plan to drive growth and market positioning.
• Experience with enrollment/intake for clients in a home/community-based setting
• Demonstrated knowledge of entitlements; Medicaid, DSS, DOH rules and regulations/insurance verification processes
• Experience with educating clients on health insurance benefits, entitlements, and assisting with the application/enrollment process
• Access to personal transportation and willingness to travel within the assigned territory

Benefits:

• Health insurance
• Vision/Dental coverage
• 401K
• AFLAC
• Paid Time Off

Always Compassionate Health provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment-related decisions are based solely on relevant criteria including experience and suitability.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• The position is based in Westchester County, NY. Do you currently reside in/near this location? (Required)
• Do you have reliable transportation? (Required)

Education:

• Bachelor's (Required)

Experience:

• Community engagement: 2 years (Required)
• Home & community care: 2 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Company Description

Fortis Property Management is an Atlanta-based firm specializing in the management of multifamily apartment communities across the Southeastern United States. Currently managing over 65 communities with more than 14,000 units in states like North Carolina, Mississippi, Texas, and Florida, Fortis is dedicated to creating exceptional living environments. The company is committed to providing professional, attentive, and hands-on service to all residents, ensuring a reliable and satisfying experience. Fortis fosters a culture of proactive and compassionate service among its team members, consistently striving to exceed resident expectations.

Role Description

This is an on-site, full-time Assistant Community Director role located in Birmingham, AL. The Assistant Community Director will support the daily operations of the property, handle resident relations, and oversee administrative tasks. Key responsibilities include assisting in property management, coordinating with staff to enhance community living, aiding in budgeting processes, ensuring resident satisfaction, and fostering a welcoming and responsive environment for both existing and prospective residents.

Qualifications

• Customer-focused skills, including strong interpersonal abilities and a passion for delivering exceptional service and resident retention
• Experience or knowledge in Property Management to assist in community operations
• Strong financial aptitude for Budgeting and property revenue/expenditure planning
• Exceptional Communication skills, both verbal and written, for resident outreach and team collaboration
• Previous experience in managing or assisting with residential and multifamily properties is preferred
• Proficiency in property management software and standard office tools is an asset
• Ability to foster positive relationships with residents, vendors, and team members

This is a hybrid position requiring up to 2 days (Tuesday and Wednesday) each week in-person in our office located in the Streeterville/Mag Mile area of downtown Chicago, IL.

JOB SUMMARY

The Community Manager, Emerging DO Platform plays a critical role in shaping and growing a newly launched, high‑impact digital platform serving Doctors of Osteopathic Medicine (DOs) and medical students nationwide. As part of AOIA’s innovation arm, this role sits at the intersection of community, technology, and service—supporting a rapidly expanding user base while helping define the future of engagement for the profession.

This position is responsible for cultivating a vibrant, inclusive, and highly engaged online community by delivering exceptional member service, ensuring platform quality and functionality, and fostering meaningful connections across the DO continuum. The Community Manager serves as the primary point of contact for users, leads day‑to‑day community operations and moderation, and partners cross‑functionally to support events, content, and platform enhancements.

This is an exciting opportunity to join a growing, forward‑thinking team at a pivotal moment—contributing to a flagship initiative designed to scale, evolve, and make a lasting impact across the osteopathic community.

ESSENTIAL FUNCTIONS

Online Community Management:

• Serve as the primary point of contact for all AOIA Emerging DO Platform community interactions, including customer service inquiries, user engagement, and conflict resolution.
• Respond to community needs and inquiries in a timely, service-oriented manner.
• Actively engage in relevant forums, groups, and social media platforms to promote the Platform and build visibility.
• Develop and implement strategies to grow and sustain an active, positive, and inclusive online community.
• Moderate user-generated content, facilitate discussions, and ensure compliance with community guidelines and organizational policies.
• Analyze community metrics and feedback to inform improvements and report on community health.

Operations:

• Gather and synthesize community feedback to inform platform enhancements and organizational strategy.
• Support the creation and distribution of marketing materials, website editing, social media content, and community updates.
• Maintain and improve data accuracy, supporting reporting functions and ensuring the integrity of organizational data.
• Consistently manage the scheduling and logistics of in‑person and virtual meetings; may be asked to prepare and present reports, updates and/or program recommendations.
• Collaborate with internal and external stakeholders to ensure successful event execution and follow-up.
• Assist with budget monitoring and reporting, and support timely processing of invoices, reimbursements, and payments in collaboration with Finance (AP/AR).
• Other duties as assigned

Qualifications:

Mandatory

• Minimum of five years of experience in online community management, customer support, or related professional environment.
• Proficiency with online community platforms and proven track record of growing engagement, building relationships, and fostering community across audiences.
• Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment.
• Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks.
• Strong interpersonal skills with ability to work well in teams.
• Superior communications, organizational and problem-solving skills.
• Advanced proficiency in Microsoft Office applications including PowerPoint and Excel; experience with project management tools (e.g. Asana), Salesforce/Fonteva, Analytics Platforms (e.g. Google Analytics), generative AI tools, and basic website editing (e.g. Squarespace).

Preferred

• Previous experience in product and community engagement, especially in healthcare or education.
• Previous administrative or operational experience working in Graduate Medical Education.
• Previous experience supporting a mentorship program.
• Bachelor’s degree in a relevant field.

WORKING CONDITIONS

Physical Demands

Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use computer, telephone and peripherals. Incumbent may occasionally work prolonged or irregular hours, including evenings and weekends.

Mental Demands

Work is performed in a fast paced, dynamic environment. Incumbent is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders.

Office Environment

Work is performed in a normal office environment. This position will follow a hybrid model of 1-2 days a week in the AOIA office. The remainder may be done remotely.

Travel

Overnight domestic travel is expected 3-4 times a year for meetings and conferences.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

American Osteopathic Association is unable to sponsor work visas at this time.

Westward360 is looking to add a Senior Vice President, Community Management to our executive leadership team. This is a high-impact opportunity for a strategic, results-driven leader to oversee and evolve our community management division across all markets.

This role is responsible for driving predictable revenue, strengthening product superiority, and elevating customer retention by continuously optimizing our services, talent, and operational model. If you are energized by scale, accountability, and building best-in-class community management operations — we want to hear from you.

Westward360 is a leader in the Community Management industry, with locations across the map. We service condo, townhome, and homeowner associations, and provide rental management services to multi-family, single-unit, and co-op properties.

What we offer:

• Base salary of $120,000–$140,000, plus bonus eligibility
• In-office presence expected 4 days per week in the Chicagoland area
• National travel up to once per month; international travel annually
• Medical, Dental, and Vision insurance
• Monthly cell phone stipend
• Unlimited PTO
• 401(k) with company match up to 4%
• Long- and short-term disability at no cost to employee
• Executive-level influence within a fast-growing organization
• Opportunity to shape strategy, operations, and client experience at scale

What you’ll do:

The Senior Vice President, Community Management is accountable for the overall success, scalability, and performance of Westward360’s community management division. This role partners closely with Executive Leadership to execute company vision, drive revenue growth, improve operational efficiency, and ensure an exceptional client experience across all markets.

You will lead Vice Presidents and General Managers of Community Association Management (CAM), ensuring alignment, accountability, and consistent execution of divisional initiatives.

Division Leadership & Strategy

• Serve as executive leader for the Community Management division, reporting directly to the Management Company President (MCP).
• Provide ongoing insight, recommendations, and performance updates to the MCP and Executive Leadership Team.
• Implement and reinforce company vision, culture, and values across the CAM division.
• Identify opportunities to enhance, retool, and scale community management products and services to meet evolving market and client needs.

Predictable Revenue & Growth

• Drive predictable, recurring revenue through optimized management contracts and value-added services.
• Ensure contractual structures balance client expectations, staff workload, and company profitability.
• Partner with Sales & Marketing to develop new programs and offerings that expand market share among both new and existing clients.
• Support development of differentiated services that create win-win-win outcomes for clients, employees, and the organization.

Product Superiority & Operational Excellence

• Continuously assess and enhance service delivery models, staffing structures, and operational workflows.
• Ensure community management services are accurate, efficient, easy to engage with, and clearly differentiated in the marketplace.
• Oversee CAM operational performance, efficiency, and consistency across all regions.
• Monitor and adjust CAM loads to ensure profitability, balanced workloads, and service quality, in collaboration with Finance, Operations, and regional leadership.
• Establish standardized policies, reporting, and guidance to support load utilization and strategic staffing decisions.

Customer Retention & Client Experience

• Partner closely with the Vice President of Client Success to strengthen client retention and elevate the customer experience.
• Use NPS data, client feedback, and performance metrics to improve service delivery and long-term loyalty.
• Work with General Managers to develop and execute client retention strategies and escalation management plans.
• Serve as the final point of escalation for Vice Presidents and General Managers of CAM, ensuring escalation pathways are defined, followed, and resolved effectively.
• Attend board meetings as needed to support client relationships and strategic outcomes.

Financial & Cross-Functional Leadership

• Review budgets, financial projections, and performance metrics; approve additional expenses and one-off project requests as appropriate.
• Collaborate with the VP of CAM Accounting to ensure quality, accuracy, and consistency of community financials.
• Assist the MCP and CFO with department budgeting, forecasting, and long-term financial planning.
• Support Executive Leadership in identifying and developing new revenue streams.

People Leadership & Collaboration

• Directly lead and develop Vice Presidents and General Managers of CAM.
• Task leaders with developing and executing strategic initiatives and ensure follow-through across divisions.
• Attend and lead weekly and ongoing CAM divisional meetings.
• Identify areas of development within the CAM division and implement policies, procedures, and training to address performance gaps.
• Promote cross-training, best-practice sharing, and collaboration across departments.
• Encourage a customer-centric, accountable, and performance-driven culture.

What you’ll need:

• Bachelor’s degree required.
• Proven executive or senior leadership experience with demonstrated success in operational leadership and growth.
• Experience leading multi-layered teams and cross-functional initiatives.
• Strong financial acumen, including budgeting, forecasting, and revenue growth strategies.
• Creative, solutions-oriented mindset with an entrepreneurial drive.
• High comfort level with technology platforms and operational software.
• Excellent communication, negotiation, presentation, and relationship-building skills.
• Ability to work independently while collaborating effectively with executive peers.
• Alignment with Westward360’s mission, values, and commitment to service excellence.

Preferred Qualifications:

• Experience in multi-state or multi-market operations.
• Background in system implementation, user administration, or workflow design.
• CAI designations (CMCA, AMS, PCAM) strongly preferred.
• Experience in a rapidly scaling or acquisitive organization.

About Westward360:

Westward360 is dedicated to providing exceptional community management, rental management and brokerage services. Serving multiple markets throughout the United States, we have the systems, strategies, and expertise to meet the specialized needs of even the most demanding client. With more than 50,000 homes under management, we’re your all-in-one real estate solution.

*Disability Notice: Disclosure is divulging or giving out personal information about a disability. It is important for the employee to provide information about the nature of the disability, the limitations involved, and how the disability affects the ability to learn and /or perform the job effectively. The employer has a right to know if a disability is involved when an employee asks for accommodations. Deciding if, when, and how to share disability-related information with a prospective or current employer can be overwhelming but we ask to please request a required accommodation prior to your first date of work. *Please note, a doctor's note may be requested by Human Resources, depending on the accommodation being requested, on a case-by-case basis.