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Role Overview

TYR is scaling its global digital business and rebuilding the customer experience to support accelerated growth. The UX/UI E-Commerce Designer will own the on-site experience that turns traffic into revenue through a structured hierarchy, mobile-first UX, high-performing PDP and PLP architecture, and disciplined conversion rate optimization.

This is not a brand-only design role. This is a performance-driven operator role with measurable outcomes tied directly to conversion rate, AOV, bounce rate, site speed, funnel completion, and revenue expansion.

The right candidate understands that design is a growth lever. Every decision should connect to commercial impact.

What You’ll Own

Site Experience & Hierarchy

• Own UX across homepage, navigation, search, PLP, PDP, cart, and checkout.
• Build and maintain a scalable category and collection hierarchy aligned with growth priorities (footwear-led where appropriate).
• Improve product discovery, filtering, and sorting logic.
• Reduce friction across key customer journeys (new visitors, returning customers, and high-intent shoppers).
• Lead mobile-first design strategy with structured performance measurement.

Shopify Plus Execution (Required)

• Proven hands-on experience working within Shopify Plus.
• Deep understanding of Shopify theme architecture and modular component design.
• Ability to design scalable templates and reusable content blocks.
• Familiarity with Shopify checkout extensibility and app ecosystem.
• Partner closely with developers to ship UX improvements rapidly and cleanly.
• Understand international storefront considerations and localization impact.
• Shopify Plus experience is required.

Conversion Rate Optimization (CRO)

• Maintain an always-on CRO roadmap (hypothesis → design → test → measure → iterate).
• Design and support structured A/B tests and landing page experiments.
• Improve add-to-cart rate, checkout progression, and funnel completion.
• Build modular design systems that allow fast iteration and rapid testing.
• Prioritize initiatives based on projected revenue impact.

PDP / PLP Merchandising & Content-to-Commerce

• Create high-converting PDP templates including proof modules, comparison tools, UGC integration, reviews, specs, and fit guidance.
• Elevate product storytelling to clearly communicate performance differentiation.
• Improve PLP merchandising (filters, badges, sorting logic, quick add, bundle prompts).
• Partner with Marketing and Creative to ensure campaign pages convert — not just present brand messaging.
• Drive AOV growth through structured cross-sell, bundling, and merchandising placement strategy.

Performance & Behavioral Analytics

• Use behavioral analytics platforms (heatmaps, scroll depth, session replay, journey analysis) to identify friction points.
• Translate behavioral data into structured UX improvements.
• Maintain a simple, clear performance scorecard tied to conversion, AOV, bounce rate, and engagement.
• Collaborate with Engineering on page speed, accessibility, and UX performance standards.

AI & Emerging Technology (Crucial)

• Strong understanding of AI-powered design and productivity tools.
• Experience leveraging AI for rapid prototyping, workflow acceleration, content generation, and personalization concepts.
• Ability to evaluate AI-driven search, recommendation, and merchandising tools.
• Demonstrated curiosity and practical application of emerging AI capabilities in e-commerce.
• Understand how AI can improve speed-to-market, personalization, and operational efficiency.
• AI tool fluency is considered a critical capability for this role.

Cross-Functional Collaboration

• Work closely with E-Commerce, Marketing, Merchandising, Planning, and Customer Service.
• Translate business objectives into structured UX roadmaps.
• Maintain documentation, component specifications, and clean developer handoff processes.
• Ensure consistency and scalability across US and international storefronts.

KPIs / Success Metrics

• Conversion rate improvement (overall and mobile).
• AOV lift driven by improved merchandising and bundling.
• Bounce rate improvement on high-traffic landing pages and PDPs.
• Funnel completion improvements (Add-to-Cart → Checkout).
• Page speed and UX performance metrics.
• Testing cadence and shipped UX improvements per quarter.

Requirements

• 4–6+ years designing DTC e-commerce experiences with measurable business impact.
• Proven Shopify Plus experience (required).
• Strong portfolio demonstrating revenue or conversion improvement.
• Proficiency in Figma and component-based design systems.
• Working knowledge of CRO and experimentation best practices.
• Comfort collaborating with developers and shipping in rapid cycles.
• Strong understanding of behavioral analytics tools.
• Demonstrated understanding and application of AI tools within digital commerce.

Customer Engagement & Content-to-Commerce Leadership

Superior customer engagement is a core mandate of this role. The UX/UI E-Commerce Designer must deeply understand how content influences purchasing behavior and how to curate experiences that guide customers seamlessly from inspiration to transaction.

This role requires strong expertise in content-to-commerce integration, ensuring storytelling, performance messaging, product education, and user-generated content are intentionally structured to drive engagement and conversion.

• Design highly engaging, immersive product journeys that increase time on site and deepen brand connection.
• Curate content modules that blend performance storytelling with commercial clarity.
• Implement personalization concepts that adapt product recommendations, merchandising blocks, and messaging to customer behavior.
• Partner with CRM and lifecycle teams to ensure cohesive personalization across on-site and owned channels.
• Continuously evaluate tools and AI-driven personalization platforms to enhance customer relevance and engagement.
• A sophisticated understanding of personalization strategy, including behavioral triggers, segmentation, and AI-supported recommendation engines, is considered essential for success in this role.

Selection Procedure Applications will be screened, and those candidates whose backgrounds best match the requirements of the position will be invited to participate in a competitive examination process, which may include any combination of the following: Training & Experience evaluation (T&E), job-related performance exercise, and technical/oral appraisal interview.

Examination procedures are subject to change as deemed necessary by the Director of the Personnel Commission.

PUSD Classification Salary Range: $34.68
- $44.39 per hour Anticipated Hiring Salary Range: $34.68 per hour (step 1)
- $40.22 per hour (step 4) Candidates who pass all of the examination processes are ranked on an eligibility list according to their score(s).

Selection for the position will be made from among the top three (3) ranks of candidates.

The eligibility list will be used for hiring purposes in other vacancies in the same, or equivalent, job classification and will be active for six (6) months (Merit Rule 50.100.1).

The Current vacancy is 8 hours per day, 12 months per year, located at the Facilities, Maintenance, & Operations (FMO) Department.

PURPOSE STATEMENT: The job of Lead HVAC & Refrigeration Technician is done for the purposes of providing journey-level skilled work in the installation, maintenance, and repair of air conditioning, heating; installing, managing, and repairing chilled water systems, chillers, boilers; reviewing work requests; assigning and leading the work of other technicians; conducting scheduled maintenance and repair surveys; inspecting completed work; ensuring completion of projects in accordance with trade standards; providing information on the operation of HVAC systems; and supporting other skilled trades in completing work assignments.

This job reports to the Maintenance Supervisor.

ESSENTIAL FUNCTIONS: Analyzes blueprints, schematics, and drawings for existing and proposed HVAC systems for the purpose of identifying the location of new and existing systems and determining the efficient installation of additional equipment/systems.

Confers with immediate supervisor and assists with the coordination of day-to-day activities (e.g.

periodic lubrication; filter cleaning; changing belts, repairing system leaks, checking water tower components, trouble/issues phone call response, etc.) for the purpose of ensuring the proper and efficient maintenance and repair of District HVAC.

Coordinates with administration and other trades for the purpose of completing projects/work orders efficiently.

Coordinates personnel regarding procedures and/or status of work orders (e.g.

establishing work schedules, reviewing processes to be undertaken, etc.) for the purpose of providing direction and information for decision-making, taking appropriate action, and/or complying with health and safety regulations.

Diagnoses causes of problems and/or failures in heating/air conditioning (e.g.

blowers, filters, the flow of condenser water, water treatment system, variable air volume (VAV) systems, and pumps, etc.) for the purpose of identifying equipment and/or systems repair and replacement needs.

Installs electrical HVAC system components (e.g.

alarms, switches, timers, service disconnects, relay, controllers, variable frequency drive (VFD), etc.) for the purpose of providing enhanced and/or upgraded capabilities.

Estimates materials and/or equipment needed to initiate/complete work projects for the purpose of ensuring timely implementation and completion of projects.

Fabricates equipment parts (e.g drain pans, repiping, reducting, etc.) for the purpose of meeting specialty needs and/or replacing discontinued or unavailable parts.

Implements assigned programs and/or projects (e.g.

inspection schedules, preventive maintenance programs, new District projects, work orders, etc.) for the purpose of ensuring optimal HVAC operation and conformance to established guidelines.

Informs personnel regarding procedures and/or status of work orders for the purpose of providing information for making decisions, taking appropriate action, and/or complying with health and building regulations.

Inspects completed work (e.g.

heating units, building exhaust fans, ventilation units, repair of gas heaters and boilers, etc.) for the purpose of ensuring the quality of work standards are met and identifying preventive maintenance requirements.

Installs heating/air conditioning equipment and systems (e.g.

boilers, chilled water systems, etc.) for the purpose of providing enhanced and/or upgraded HVAC capabilities.

Maintains a variety of files and records (e.g.

time sheets, inventory, work orders, labor/material estimates, equipment repair manuals, service records, etc.) for the purpose of providing up-to-date references and audit trail.

Manages operation and performance records (e.g.

periodic lubrication schedules, heating and cooling performance, diagnosis of electrical systems, testing of refrigerant and condensation systems, etc.) for the purpose of ensuring timely review and assessment.

Monitors contract work (e.g.

coordination of contractor work schedules and performance, etc.) for the purpose of ensuring contract terms are fulfilled and work standards are met.

Oversees and coordinates assigned personnel regarding procedures, the status of work orders, and the day-to-day activities and operations (e.g.

establishing work schedules, reviewing processes to be undertaken, etc.) for the purpose of ensuring that assignments are completed in a safe, proper, and timely manner, maximizing the efficiency of the workforce.

Participates in meetings, workshops, and training (e.g.

new employee training, 3rd party contractor meeting, maintenance department meetings, etc.) for the purpose of conveying, gathering information, offering recommendations required to complete HVAC and training personnel.

Procures equipment and supplies (e.g.

overseeing inventory requirements, etc.) for the purpose of maintaining the availability of required items in order to complete jobs efficiently.

Responds to emergency situations during and after hours for the purpose of resolving immediate operational and safety concerns.

Tests and repairs heating and air conditioning systems and components; swimming pool equipment (e.g.

braze or solder tubing; charge systems with refrigerant gas; condensers, valves and coils, piping, boilers, air handlers, motors, etc.) for the purpose of providing solutions for HVAC system operation for a safe and comfortable work/learning environment.

OTHER FUNCTIONS: Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of District’s HVAC and general maintenance.

EXPERIENCE: Job related experience with increasing levels of responsibility is required.

EDUCATION: No specific education is required.

EQUIVALENCY: Any combination equivalent to three (3) years of journey-level experience in the air conditioning, heating and refrigeration field, including one (1) year with the responsibility to lead/supervise the work of others.

SKILLS, KNOWLEDGE, AND ABILITIES: SKILLS are required to perform multiple, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions.

Specific skill-based competencies required to satisfactorily perform the functions of the job include: adhering to safety practices and procedures; analyzing data; diagnosing equipment malfunctions; estimating required resources; inspecting buildings and/or grounds; inspecting equipment; operating job-related equipment; preparing working drawings; reading blueprints and schematics; DDC programming and monitoring; and operating trade software.

KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions.

Specific knowledge based competencies required to satisfactorily perform the functions of the job include: function and operation of heating, cooling; Direct Digital Controls (DDC); materials, tools, and methods used for repair; electrical and air conditioning terms and materials; principles of direction and training; indoor air monitoring equipment and interpretation of resulting data; standards for design and construction; air conditioning and heating codes; electrical and air conditioning systems, circuitry, terms, and materials; hazards and safety precautions; codes/laws/rules/regulations/policies; and school safety and security practices.

ABILITY is required to schedule activities, meetings, and/or events; gather, collate, and/or classify data; and consider a wide variety of factors when using equipment.

Flexibility is required to work with others in a variety of circumstances; work with data utilizing defined but different processes; and operate equipment using a variety of standardized methods.

Ability is also required to work with a wide diversity of individuals; work with a variety of data; and utilize a wide variety of types of job-related equipment.

Problem solving is required to analyze issues and create action plans.

Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is moderate to significant.

Specific ability based competencies required to satisfactorily perform the functions of the job include: training and directing assigned staff; collaborating with staff, administration, contractors, and students; adapting to changing work priorities; dealing with frequent interruptions; displaying mechanical aptitude; meeting deadlines and schedules; organizing tasks; working as part of a team; working extended hours; heavy lifting; working with chemicals; working around and with machinery having moving parts; and working at heights.

RESPONSIBILITY: Responsibilities include working independently under broad organizational guidelines to achieve unit objectives; directing other persons within a small work unit; tracking budget expenditures.

Utilization of some resources from other work units is often required to perform the job's functions.

There is a continual opportunity to impact the organization’s services.

LICENSES AND OTHER REQUIREMENTS: Required Testing Certificates Pre-Employment Proficiency Test Type I and Type 2 EPA Technician Certification Valid Driver’s License Continuing Educ./Training Clearances Mandated Reporter Training Criminal Background Clearance Physical Capacities Test Clearance Fingerprinting and TB Clearance WORKING ENVIRONMENT: The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling, frequent climbing and balancing, frequent stooping, kneeling, crouching, and/or crawling and some fine finger dexterity.

The job is performed under some temperature extremes and under conditions with some exposure to risk of injury and/or illness.

Indoor and outdoor work environment.

Driving a vehicle to conduct work.

Regular exposure to fumes, dust, and odors.

HAZARDS: Working around and with machinery having moving parts.

Working at heights.

Working with and or around high voltage.

Working with equipment operating under high pressure.

The Poway Unified School District (PUSD) is an equal opportunity employer/program and is committed to an active Nondiscrimination Program.

PUSD does not discriminate on the basis of race, color, national origin, sex, sexual orientation, ethnic group identification, ancestry, religion, gender, gender identification, mental or physical disability.

For more information, please contact the Title IX/Equity Compliance Officer, Associate Superintendent of Personnel Support Services, Poway Unified School District, 15250 Avenue of Science, San Diego, CA 92128-3406 Compensation details: 34.68-44.39 Hourly Wage PI1363adc7c9be-25448-39868182

The Building Engineer reports to the Area Chief Engineer while maintaining a strong working relationship with all Property Managers in the assigned area. They support property managers by addressing a wide range of operational needs, from tenant improvement projects to preventive maintenance and repairs across all building systems. All work must be performed in a way that protects and enhances the value of the property.

This role requires exceptional client service, professionalism in all interactions with tenants and RMR staff, and a commitment to teamwork and collaboration. The Building Engineer must also be able to obtain a GSA badge through the GSA. The current portfolio consists of 138,608 square feet.

• Operate, maintain, and log all HVAC and MEP equipment under the direction of their supervisor.
• Complete tenant service requests, and develop and maintain positive tenant relations through prompt, courteous response to tenant requests.
• Perform preventive maintenance and repairs on HVAC equipment, plumbing and electrical systems, as directed by their supervisor. Duties include, but are not limited to changing filters, coil cleaning, greasing motors, replacing light bulbs & ballasts, inspecting/adjusting belts, and regular inspections of equipment.
• Maintain computerized or manual equipment logs that detail preventive work performed.
• Clean and paint equipment and surrounding areas relating to equipment and equipment rooms.
• Assist in ordering stock and inventory of parts and supplies, as needed.
• Respond immediately to emergency situations and customer concerns.
• Review elevator maintenance records and confirm elevator maintenance is performed per national agreement. Inspect condition of elevator machine rooms. Report any elevator deficiencies to their supervisor.
• Assist with review of tenant improvement plans. Inspect active construction areas and confirm contractors are following all building rules and regulations.
• Coordinate fire alarm and sprinkler shutdown and drain downs with contractors as needed.
• Coordinate all quarterly fire alarm testing and maintenance with building vendor.
• Maintain and operate life safety/fire systems.
• Perform carpentry and snow removal, if necessary.
• Take meter readings on all meters and equipment as directed by their supervisor.
• Perform minor repairs on doors, hardware, lock, windows, ceilings, and floors.
• Troubleshoot, evaluate and make recommendations to upgrade maintenance operations and/or implement savings opportunities.
• Possess competent knowledge of the use and care of tools and equipment used in facility and ground maintenance.
• Inspect buildings, grounds and equipment for unsafe or malfunctioning conditions and report to management.
• Inspect new installation for compliance with building codes and safety regulations.
• Comply with all applicable codes, regulations, governmental agency and company directives, as related to building operations and practicing safe work habits.
• Daily communication with property management, engineering staff, security, tenants and contractors/vendors is vital.

General Maintenance and Operation Duties:

• Understand OSHA guidelines and how to ensure that all equipment is maintained to guidelines/standards.
• Read and follow written and oral instructions.
• Convey thoughts and recommendations orally and/or in writing to supervisors, contractors and others in order to resolve building-related problems.
• Operate and use necessary manual and power-driven tools.

• High school diploma or GED equivalent required.
• Minimum 3-5 years of building maintenance experience or commensurate experience in a trade (plumbing, electrical, HVAC).
• HVAC or electrical technical school training is preferred However not mandatory.
• Applicable military experience or other related operations experience will be considered including power plants, multi-family, hotels, hospitals, facilities, etc.
• Experience with automated building management systems.
• Ability to interpret mechanical, electrical blueprints and schematics.
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Must be team oriented and a problem solver.
• Strong verbal and written communication skills.
• Manage own time on a daily basis with little supervision
• Must be able to handle multiple projects, changing priorities, and continually heavy workloads.
• May be required to work extended periods of time without relief, when responding to priority/emergency situations (including overtime-type assignments).
• Stooping, standing, climbing and frequent lifting of a minimum of 50 lbs. of equipment (pump, tools, ladders) and ability to safely install rigging/lifting device.
• Lift and carry objects of up to 50 lbs. for distances of up to 30 feet.
• Climb ladders and stairs.
• Maintain professional appearance and manner at all times while in the complex.
• Will be required to perform off-site duties through the use of a personal vehicle.
• Must have a valid driver's license.

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn and Instagram @thermrgroup.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.

The Commercial HVAC Technician is responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems within a commercial facility. This role ensures safe, efficient, and reliable operation of all HVAC equipment to support building performance, occupant comfort, and energy optimization.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Capable of working independently while also transitioning seamlessly into a
• collaborative team environment.
• Demonstrate flexibility, adaptability, and the ability to pivot when unplanned work arises.
• Provide support and coordination with other trades, embracing a versatile, “jack-of-all-trades” mindset.
• Perform daily maintenance tasks, such as repairs, inspections, and preventive maintenance, as well as overseeing facility-related expenses.
• Maintain effective communication with staff, vendors, and other departments, ensuring tasks are completed efficiently and effectively.
• Manage a diverse workload and handle emergency situations in a calm and supportive manner while fostering a safe work environment.

ROLES & RESPONSIBILITIES:

Installation & Commissioning

• Install, start up, and commission commercial HVAC systems including RTUs, SWUDs, boilers, VAV systems, exhaust systems, and split systems.
• Interpret blueprints, schematics, and technical diagrams to support accurate installations.
• Ensure all installations meet local, state, and federal mechanical codes.
• Tracking of useful life of building assets.

Maintenance & Repair

• Perform preventive maintenance on HVAC equipment, including filter changes, belt replacements, coil cleaning, and system diagnostics.
• Troubleshoot mechanical, electrical, and control issues on large commercial systems.
• Repair or replace defective components such as compressors, motors, sensors, valves, and refrigerant piping.
• Maintain compliance with EPA guidelines and handle refrigerants safely.

Technical Diagnostics

• Use digital tools and diagnostic equipment (manifolds, combustion analyzers, airflow meters, BACnet interface tools) to identify performance issues.
• Check system operations, refrigerant pressures, airflow, electrical components, and building automation communications.
• Document findings and provide recommendations for improvements or corrective actions.

Building Systems & Controls

• Work with Building Management Systems (BMS/BAS) to monitor and adjust system performance.
• Interface with contractors, engineers, and engineering manager on control strategies and energy efficiency initiatives.

Compliance & Safety

• Follow company safety procedures, OSHA requirements, and environmental regulations.
• Maintain accurate records of work completed, materials used, and refrigerant tracking logs.
• Participate in safety meetings, training, and audits.

Customer Service & Collaboration

• Communicate effectively with property management team, associates, and vendors.
• Provide clear updates on work orders, timelines, and system conditions.
• Support capital projects, upgrades, and long-term facility planning.

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

Education/Certifications:

Required

• High school diploma or GED.
• 5-10 years of relevant electrical and building maintenance experience, relevant technical training, proficiency with tools, and commercial building systems.
• 5 years of commercial HVAC service experience.
• EPA 608 Universal Certification.
• Strong understanding of refrigeration cycles, electrical systems, ventilation design, and HVAC safety practices.
• Ability to read schematics and technical documentation.
• Valid driver's license.

Preferred

• Technical trade school or HVAC certificate.
• Experience with SWUDS, boilers, and advanced controls.
• Familiarity with Niagara Tridium BAS platform.
• Knowledge of energy management strategies.

KNOWLEDGE, SKILLS, AND ABILITIES:

Adaptability:

• Ability to embrace change and shift focus when unexpected work arises.

Time Management:

• Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.

Customer Service:

• Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.

WORKING CONDITIONS:

• Physical demands may include manual labor, lifting objects, and working in various environmental conditions.
• The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell.
• The employee must frequently lift and/or move up to fifty pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Who we are: Ketchum & Walton is a trusted manufacturers’ representative serving industry leaders in Noise Control, HVAC Equipment, and Indoor Air Quality. We help clients achieve greater efficiency and cost savings through innovative solutions in air filtration, architectural and interior noise control, HVAC systems, and vibration isolation.

We’re proud to partner with top-tier manufacturers who are committed to continuous improvement, cutting-edge research, and advancing technology. Our work environment reflects these values—creative, collaborative, and focused on solving complex problems for our clients.

At Ketchum & Walton, our core values are the foundation of everything we do. We’re a team that thinks strategically, works collectively, and strives to be a world-class organization. If you’re driven, innovative, and ready to make an impact, we’d love to hear from you.

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What we need: Our ideal Sales Support Coordinator is a highly organized, detail-driven professional who thrives in a structured, process-oriented environment. This person is dependable, patient, and consistent, with the ability to manage transactional orders, maintain ERP accuracy, and ensure customer deadlines are met. They are collaborative and service-minded, comfortable coordinating with customers, vendors, and internal teams to keep orders, documentation, and invoicing on track from start to finish.

Key Responsibilities

·         Manage the day-to-day execution and movement of customer orders, ensuring deadlines and deliverables are met

·        Process transactional material-only orders, including issuing vendor purchase orders and coordinating delivery to customers

·        Amend sales orders as needed (part numbers, quantities, ship-to information, order corrections, etc.)

·        Provide estimating and pricing support to the Sales team, including:

o  Vendor pricing updates and material cost comparisons

o  Tracking customer quotes and special pricing

o  Maintaining current labor pricing matrices

·        Maintain a strong customer interface by supporting:

o  Filter quote requests and general inquiries

o  Order acknowledgements, status updates, ship dates, and tracking numbers

o  Deposit tracking, progress invoicing, and payment confirmations

·        Coordinate with the Warehouse Manager on freight quoting, incoming deliveries, and inventory availability

·        Review customer purchase orders for compliance and support contract documentation needs in partnership with Legal

·        Source, create, submit, and track technical documentation deliverables, including product data, drawings, samples, test reports, certifications, LEED documentation, warranties, and closeout materials

·        Assist Accounts Receivable with invoicing milestones, deposits, progress billings, retainage invoices, and aged receivables support

·        Maintain key operational and sales reporting, including:

o  Monthly bookings forecasts

o  PO Book vs. ERP discrepancy analysis

o  Monitoring aged opportunities and open order queues

o  Customer-specific shipping and requirement matrices

·        Support ERP management and system accuracy, including:

o  New customer and vendor setup

o  Credit reference review and terms recommendations

o  Item ID creation and part number validation

o  Batch invoicing, job closeout, cancellations, and change order coordination

·        Ensure adherence to standardized processes, documentation requirements, and company policies

·        Provide general administrative and office support, including facility coordination, supply ordering, and mail processing

·         Other duties as assigned

What you need: Minimum Qualifications

• High school diploma or equivalent required.

·        2+ years of experience in sales support, order management, project coordination, or a related administrative operations role

·        Demonstrated ability to manage high-volume transactional order processing with strong attention to detail and accuracy

·        Proficiency in using ERP systems for order entry, invoicing, and purchasing

·        Strong working knowledge of Microsoft Office Suite, especially Excel, Outlook, and document management tools

·        Experience coordinating with customers, vendors, and internal teams to track orders, resolve issues, and meet delivery deadlines

·        Ability to handle technical documentation and compliance-related deliverables such as submittals, certifications, warranties, and project closeout materials

·        Excellent organizational, time management, and follow-through skills in a fast-paced, deadline-driven environment

·        Strong written and verbal communication skills with a customer-service mindset

·        Ability to work independently while collaborating across departments

Reports to: Director of Sales

Status: Full-Time, onsite

Job Class: Exempt

We are proud to be 100% employee-owned (ESOP) and committed to investing in our people. Our team members enjoy an extensive benefits package, including:

• Annual contribution into ESOP account
• 100% employer-paid healthcare premiums
• Biannual bonus opportunities
• Paid time off, holidays, and leaves
• 401(k) retirement plan
• And more!

Ketchum & Walton is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business need—regardless of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other protected status under applicable law.

Please note: We are not engaging with recruiting agencies for this position and will not respond to agency inquiries.

About Us:

Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, dessert brand NUDAKE and the headwear brand ATiiSSU. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.

GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements.

With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.

TAMBURINS is a perfume brand that explores undefined territories of beauty.

TAMBURINS merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance. TAMBURINS is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space.

NUDAKE is an F&B brand that redefines dessert culture with its ‘Make New Fantasy’ ethos.

It creates novel desserts by integrating elements of fashion and art, transporting consumers to a new fantasy. By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience.

ATiiSSU is a distinctive fashion headwear brand that presents timeless innovation through experimental design and its unique aesthetic worldview, changing the concept of category. “Timeless” represents classic details that transcend the passage of time, while “Issue” symbolizes innovative design that traverses the boundaries of fashion, ultimately redefining the fashion headwear category.

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Data Analyst, E-commerce Merchandising & Operations

We're looking for a sharp, Data Analyst, E-commerce Merchandising & Operations to join our team. This is a hands-on, detail-intensive role where you'll own the day-to-day operations across our U.S. and Canada official websites and TikTok Shop — from product listing optimization and sales data analysis to inventory management, order processing, and backend troubleshooting. You'll touch every step of the eCommerce workflow. The ideal candidate thrives in fast-paced, detail-heavy environments and brings strong analytical instincts, advanced Excel proficiency, and the drive to keep dozens of micro-level operations running smoothly at once.

What You'll Do

Visual Merchandising & Frontend Operations

• Set up and continuously optimize product listings, categories, filters, and sorting logic across our U.S. and Canada websites.
• Execute A/B tests on product placement and visual merchandising; measure impact on conversion, engagement, and time-on-site.
• Manage daily frontend operations across all digital sales channels — inventory adjustments, product rearrangements, pricing updates, and stock monitoring.
• Coordinate with internal teams on product launches, promotions, restocks, and visual merchandising to maximize consumer time spent on-site.
• Track website visitor behavior (abandoned carts, add-to-cart rates, page view duration) and recommend UX improvements based on findings.
• Monitor inventory levels using sell-through rates, order velocity, and return data to flag restock needs proactively.

Data Analysis & Reporting

• Pull, clean, and analyze raw data from multiple platforms (website, TikTok Shop, etc.) on a daily, weekly, and monthly basis using Excel and basic SQL.
• Build and maintain product performance reports — including sell-through rates, conversion metrics, and order volume trends — to support reordering, markdowns, and merchandising decisions.
• Collaborate with the Senior Merchandising Specialist to identify top- and underperforming styles by channel.
• Assess campaign-level sales trends at the product level and partner with Digital Marketing to refine product strategy.
• Work with the Senior E-commerce Merchandising & Operations Specialist to monitor online data systems and deliver strategic insights to HQ.

Backend Operations & Cross-Functional Communication

• Monitor daily operations and sales performance on TikTok Shop in coordination with our operations agency.
• Oversee product flow and availability — warehouse-to-site transfers, backend system updates, and inventory sync accuracy.
• Collaborate with SCM and 3PL teams to verify order status and proactively follow up on delayed or missing shipments.
• Communicate with Accounting to resolve invoicing, refund, and payment issues impacting order processing.
• Partner with Customer Service on escalated inquiries regarding order status, returns, exchanges, and product issues.
• Identify and escalate discrepancies between warehouse stock and system data; lead resolution efforts.
• Report technical errors or sync failures to HQ and maintain clear communication across all internal teams.

What We're Looking For

• Bachelor's or Master's degree in Business, Marketing, Merchandising, Data Analytics, Statistics, Mathematics, Economics, or a related field preferred.
• At least 1 year of experience in eCommerce operations, Data Analytics, merchandising, retail analytics, or a related field.
• Strong Excel/Google Sheets proficiency — you're comfortable building reports, using pivot tables, VLOOKUP, and working with large datasets daily.
• Basic SQL knowledge for pulling and querying data; familiarity with eCommerce analytics tools is a plus.
• A detail-oriented mindset with the ability to manage many small, recurring tasks without letting things slip.
• Analytical thinker who can translate raw numbers into actionable insights.
• Strong organizational and communication skills — you'll be coordinating across multiple teams and platforms simultaneously.
• Familiarity with Shopify, TikTok Shop, or similar eCommerce platforms is a plus.

Job Type: Full-Time (ONSITE)

Pay Range: $70,000 - $80,000 per year

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off

Benefits found in job post

Medical insurance, Dental insurance, Vision insurance

• Serve as the primary internal contact for processors, OEMs, contractors, and integrators in the food & beverage industry.
• Understand customer applications such as fluid transfer, mixing, CIP/COP processing, ingredient handling, and production line workflows.
• Recommend appropriate sanitary products including:
• Pumps, valves, and flow components
• Sanitary fittings, tubing, and piping (3‑A, BPE, FDA‑compliant)
• Hoses, gaskets, clamps, and seals
• Filters, strainers, and instrumentation
• Provide technical product information, pricing, lead times, and availability.
  

• Generate revenue through inbound orders and proactive outbound follow‑up.
• Identify cross-selling and upselling opportunities based on customer applications and compliance requirements.
• Prepare accurate quotes and proposals for both standard items and engineered solutions.
• Track open quotes, follow up regularly, and support outside sales initiatives.
  

• Enter, manage, and track customer orders in the ERP system with high accuracy.
• Coordinate with warehouse teams on shipping, special handling, inventory levels, and delivery schedules.
• Troubleshoot order discrepancies, backorders, returns, and quality concerns related to sanitary processing standards.
• Work with procurement and vendors to confirm pricing, lead times, and product specifications.
  

• Maintain working knowledge of sanitary processing standards including:
• 3‑A Sanitary Standards
• FDA, USDA, and FSMA requirements
• Material compatibility and hygienic design principles
• Support customers by identifying compliant solutions for high‑purity or hygienic applications.
• Participate in vendor training to stay updated on new sanitary technologies and product offerings.
  

• Maintain accurate CRM notes, customer profiles, and activity logs.
• Support outside sales in project tracking, quoting, and sourcing specialized sanitary components.
• Assist with inventory review, cycle counts, and forecasting needs based on customer demand.
  

• 1–3 years of inside sales or customer service experience in distribution, industrial supply, sanitary processing, or related fields.
• Strong communication and customer interaction skills.
• Ability to read basic mechanical or process specifications (a plus).
• Proficiency with ERP/CRM systems and Microsoft Office.
  

• Experience with food & beverage sanitary equipment or hygienic processing components.
• Familiarity with 3‑A, FDA, and USDA sanitary standards.
• Knowledge of pumps, valves, fittings, process piping, or fluid handling systems.
  

• Technical aptitude
• Customer‑centric mindset
• Problem‑solving and solution selling
• Excellent attention to detail
• Ability to multitask in a fast-paced environment
• Team-oriented attitude
  

• Office-based inside sales role with daily customer and vendor interaction.
• Collaboration with inside/outside sales, warehouse, procurement, and management.
• Periodic vendor training and product education opportunities.
  

Job Title: MRO Purchaser (Maintenance, Repair, and Operations Buyer)

Department: Supply Chain

Reports to: Supply Chain Director

Location: Hounen Solar America Inc., Summerville, South Carolina

Employment Type: Full-time

Job Summary Hounen Solar America Inc. is a leading U.S.-based manufacturer of high-efficiency photovoltaic solar modules, with state-of-the-art production facilities in South Carolina. As a key player in America's growing domestic solar industry, we produce reliable, high-performance modules for residential, commercial & industrial (C&I), and utility-scale applications.

We are seeking a dedicated MRO Purchaser to join our supply chain team. This role focuses on the procurement of Maintenance, Repair, and Operations (MRO) materials, supplies, equipment, and services (e.g., spare parts for production machinery, tools, consumables, lubricants, PPE, facility maintenance items, and third-party services). The position ensures uninterrupted facility and equipment operations, minimizes downtime in our high-volume manufacturing environment, controls costs, optimizes inventory for indirect items, and supports supply chain resilience in the fast-evolving U.S. solar market.

Key Responsibilities

1. Review and process purchase requisitions for MRO items and services; prepare requests for quotes (RFQs), evaluate supplier proposals based on quality, delivery, cost, and reliability; place purchase orders and manage the full procurement cycle from requisition to receipt and payment.
2. Source and procure a wide range of MRO categories critical to solar module manufacturing, including mechanical/electrical spare parts (e.g., bearings, motors, sensors, filters), tools, consumables (e.g., adhesives, cleaners, lubricants), safety/PPE items, facility supplies, and maintenance/repair services, while ensuring compliance with specifications and standards.
3. Monitor supplier performance, track deliveries, maintain shortage/delay reports, and proactively resolve issues (e.g., expediting urgent orders, managing returns, addressing quality concerns) to prevent production downtime and support reliable operations.
4. Plan and manage MRO inventory effectively: forecast usage based on historical consumption, maintenance schedules, equipment reliability data, and production plans; set and maintain optimal inventory parameters (min/max levels, reorder points, safety stock, economic order quantities); track inventory turnover and aging; identify slow-moving, excess, or obsolete items; and recommend action plans (e.g., disposal, consolidation, alternative sourcing, or consumption promotion) to minimize working capital while avoiding stockouts of critical spares.
5. Lead the development and implementation of structured MRO procurement processes, including standardization of requisition workflows, supplier catalog management, approval hierarchies, and best practices for indirect spend control, to improve efficiency, traceability, and compliance across the organization.
6. Ensure strong internal alignment by collaborating closely with Maintenance, Engineering, Quality Assurance, Warehouse, Production, Facilities, and other stakeholders to understand needs, prioritize critical spares/services, resolve discrepancies, and align MRO strategies with overall operational goals.
7. Prepare and present regular reports on MRO spend, supplier on-time delivery, cost savings, inventory levels and health, planned vs. actual usage, and potential risks; contribute MRO insights to cross-functional meetings, including maintenance planning and S&OP processes.
8. Support supplier development, cost reduction initiatives (e.g., consolidation, negotiations, blanket orders), and risk mitigation strategies (e.g., dual sourcing for critical spares) to align with Hounen Solar's goals of operational efficiency, high reliability, and cost-competitive domestic manufacturing.

Qualifications & Requirements Education: Associate's degree or higher in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.

Experience:

• Minimum 3 years of hands-on experience in MRO purchasing, indirect procurement, or buyer roles in a manufacturing environment;
• Experience in solar/PV, electronics, semiconductor, heavy manufacturing, or similar high-tech/high-volume industries is highly preferred (familiarity with manufacturing equipment spares, consumables, and maintenance needs is a strong advantage).

Technical Skills:

• Proficiency in ERP systems (SAP, Oracle, Microsoft Dynamics, Epicor, or similar) for procurement, inventory management, and reporting;
• Solid understanding of purchasing processes, supplier management, and inventory planning/control for indirect/MRO items;
• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas, data analysis); experience with Power BI or similar reporting tools is a plus;
• Familiarity with e-procurement tools, catalog management, or vendor-managed inventory (VMI) programs is advantageous.

Soft Skills:

• High sense of urgency, strong problem-solving ability, and capability to thrive in a fast-paced, high-pressure manufacturing setting;
• Excellent communication and interpersonal skills for cross-functional and cross-cultural collaboration;
• Detail-oriented, data-driven, and proactive with strong analytical and forecasting abilities;
• Ability to handle multiple priorities while maintaining accuracy to prevent operational disruptions.

Other Requirements:

• Willingness to work occasional overtime during peak maintenance periods, urgent repairs, or critical situations.