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Want to learn more about MercyOne Genesis Family Medical Center? Click here: MercyOne Genesis Family Medical Center | MercyOne

Join the MercyOne Family! We are looking to hire a Registered Nurse Lead  in our MercyOne Genesis Family Medical Center Clinic

As a Lead Registered Nurse at MercyOne, you will be responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patient inquiries, and managing special projects. The lead serves as a resource for staff and liaison with clinic management to maintain high standards of care and service.  The lead functions as clinical support staff up to 90% as required to meet business needs.

Schedule:

• Full time 40 hours
• 8:00a-5:00p
• No weekend or Holidays

General Requirements:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.  
• Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem  
• Performs all the functions of a clinic RN as needed. Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic. 
• Optimizes clinic operations, assisting with patient care, patient flow and facilitating communication amongst team members.  
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management. Assists in training, orienting, and supporting staff within the referral management team. 
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.  
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.  
• Maintains supply inventory and order supplies as assigned.  
• Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.  
• Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.  
• Resolve complex patient concerns, inquiries, and escalate to management as appropriate.  
• Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.  
• Leads or assists with quality assurance, staff development, and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.  
• Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). 
• Other duties as needed and assigned by the manager. 
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.  

Education:

• Must be comfortable operating in a collaborative, shared leadership environment. 
• A minimum of 2 years of RN experience in a clinic setting is required. 
• Supervisory or lead-level experience in a clinical setting preferred. 
• Must be comfortable operating in a collaborative, shared leadership environment.  
• Active RN License in the state of Iowa; Licensure from other states may be required based on location.    
• Basic Life Support (BLS) certification required within 3 months of hire.  
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.  
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).  
• Ability to work with diverse groups of people and in a collaborative, shared leadership environment.  
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.  
• Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.  
• Is able to perform a variety of duties characterized by frequent change.  
• Must have good communication and diplomacy skills. 
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. 
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.  

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The home health registered nurse Mentor uses the nursing process (assesses, plans,
implements, evaluates) to provide patient care in the home setting and to provide field   clinical training to new nursing hires to Home Health.  Provides
individualized patient care for patients in all developmental stages throughout the life
span including:  Adult - 18-72 years, Geriatric - 72 + years, according to
established policies, procedures, guidelines and nursing standards of care.  Provides additional precepting oversight to new hires. This position is responsible for the care and case management of patients in all stages of life in their homes based on the nurse’s experience and competency evaluation.

PRIMARY JOB DUTIES

1.     Assesses, interprets, plans, implements and evaluates patients according to the patient’s age and diagnosis.

2.     Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

3.     Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

4.     Provides practical clinical experience and guidance to field clinicians to include orientation of new clinicians

5.     Contributes to program effectiveness.

6.     Organizes and performs work effectively and efficiently.

7.     Maintains and adjusts schedule to enhance agency performance.

8.     Demonstrates a daily commitment to the values of the agency.

9.     Demonstrates positive interpersonal relations in dealing with all members of the agency.

10.   Maintains and promotes customer satisfaction.

11.      Effectively demonstrates the mission, vision, and values of the Agency on a

         daily basis.

1.0 30% QUALITY OF WORK:

1.1 7 %

Utilizing all aspects of the Nursing Process (assessment, planning, implementation, evaluation) with appropriate skill to effectively manage the Plan of Care for each patient as evidenced by:

• Providing nursing intervention based on physiological needs and clinical assessment appropriate for the patient’s age and developmental stage.
• Providing and/or facilitating education according to the Plan of Care and within the level of understanding and developmental age for both the patient and his/her family.
• Providing developmental interventions appropriate to patient’s age and clinical status.
• In collaboration with the patient/family and the physician, the nurse performs and documents a thorough, timely initial assessment to determine the eligibility for home care and to identify needs and problems.
• Reassesses the patient at the minimum of every 60-62 days or when the patient demonstrates a significant change in clinical status, support system or care environment. Reviews and accurately updates the overall plan of care (CMS 485) at least every 60-62 days, incorporating all pertinent changes in the physician summary letter, concisely summarizes the significant facts of care and the progress toward achieving goals.
• Obtains physician orders and utilizes data collected during the admission assessment; agency teaching guidelines and appropriate nursing skills to implement and follow an established plan of care.  Evaluate and revise the nursing and aide plans of care, when there are changes in the patient’s condition, psychosocial status, and home environment; when no progress toward stated goals is evident and when there is a change in physician orders.

1.2 6 %

Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

• Supervises the home health aides every 14 days in accordance with federal/state guidelines and agency policy.
• Collaborates with and supervises the nursing care provided by the LPN.  Conferences with LPN on shared patients when there are changes in the plan of care or status of the patient.
• Conferences with other disciplines regarding the status of shared patients and consistently documents interdisciplinary coordination and communication activities in the clinical record.  Attends interdisciplinary conferences in accordance with agency policy.  Makes appropriate notifications in advance of the conference if unable to attend.
• Maintains patient caseload and keeps clinical manager informed of current caseload in accordance with agency guidelines.
• Appropriately informs the physician and other involved agency staff of any adverse changes in patient’s condition, safety issues, changes in plan of care and discharge plans.
• Informs supervisor of any potential or actual client concerns, risk management issues and referrals to Child/Adult Protective Services 100% of time.

1.3 7%

Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

• Completes all forms accurately and in accordance with agency guidelines/policies.
• Appropriately describes the patient’s functional limitations to justify homebound status.
• Documents all verbal orders for new or changed orders according to agency guidelines.
• Completes clinical notes in accordance with agency guidelines and time frames.
• Documents involvement of the patient and family in developing and revising the plan of care.
• Consistently describes interdisciplinary, interagency, and intragency communication and coordination of services as per agency guidelines.

1.4 4%

Contributes to program effectiveness as evidenced by:

• Demonstrating understanding of the interdisciplinary team approach and continuum of care in accordance with the home health mission.
• Incorporating recommendations and goals of other disciplines and patient/family into nursing visits.
• Demonstrating willingness and ability to accommodate agency needs in order to provide optimum patient care.
• Accepting constructive criticism as evidenced by implementation of suggested actions for improved performance.
• Promoting change and being proactive in suggesting ideas and new ways of doing things.
• Demonstrating ability to prioritize and enhance services during fluctuating patient census.

1.5      5%   Provides practical clinical experience and guidance to field clinicians to include orientation of new clinicians as evidenced by:

• Demonstrates process for SOC, ROC, Recert, Discharge and routine visits to clinicians during the orientation process and observes employee’s ability to perform
• Observes clinical skills and patient interaction of new clinicians and provides feedback to the clinician.
• Works with clinicians to review application of clinical protocols and programs
• Reviews orientation information with new clinicians to determine the clinician’s level of understanding and re-educate as necessary
• Collaborates with Field Clinical Manager weekly to review new hire progress and address deficiencies

2.0 20% PRODUCTIVITY/USE OF TIME:

2.1 10%

Organizes and performs work effectively and efficiently as evidenced by:

• Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
• Recognizing and performing duties in an independent manner.
• Accepting personal responsibility for the completion and quality of work outcomes.
• Meeting assigned deadlines.
• Meeting productivity expectations.
• Maintaining a clean and safe environment.

2.2 10%

Maintains and adjusts schedule to enhance team performance as evidenced by:

• Reporting to work on time and returning promptly from errands, breaks, and meals.
• Managing personal work schedule and time off to promote smooth agency operations.
• Assisting other team members to ensure completion of all work assignments.
• Demonstrating flexibility with changing workload/assignments.

3.0 25% TEAM WORK:

3.1 25%

Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:

• Communicating in a positive and productive manner.
• Demonstrating respect for team members.
• Managing stress and personal feelings without a negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional / personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other agency employees.

4.0 25% MISSION, VISION, VALUES:

4.1 15%

Maintains and promotes customer satisfaction.

• Responding to all customers in a courteous, sensitive and respectful manner.
• Abiding by the confidentiality and ethics policies of Well Care Home Health.
• Participates in community outreach activities that promotes goals and objectives of the agency.

4.2 10%

Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:

• Practicing personal cost containment by responsible use of equipment, supplies, and resources.
• Completing the review period without a formal disciplinary action.*
• Presenting a clean and neat appearanc

Want to learn more about MercyOne Rockford Family Medicine? Click here: MercyOne Rockford Family Medicine | MercyOne

Join the MercyOne Family! We are looking to hire a Clinic Nurse Supervisor

As a Clinic Nurse Supervisor at MercyOne, you will accept the responsibility and accountability for the delivery of patient care with the multidisciplinary team while using the nursing process and maintaining professional nursing standards.

The Clinic Registered Nurse Lead is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patient inquiries, and managing special projects. The lead serves as a resource for staff and liaison with clinic management to maintain high standards of care and service.  The lead functions as clinical support staff up to 90% as required to meet business needs. 

Schedule:

• Full time 36 hours a week
• M-F 7a-4:30p
• No holidays or Weekends

General Requirements:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem
• Performs all the functions of a clinic RN as needed. Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.
• Optimizes clinic operations, assisting with patient care, patient flow and facilitating communication amongst team members.
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management. Assists in training, orienting, and supporting staff within the referral management team.
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.
• Maintains supply inventory and order supplies as assigned.
• Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.
• Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.
• Resolve complex patient concerns, inquiries, and escalate to management as appropriate.
• Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.
• Leads or assists with quality assurance, staff development, and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.
• Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Education:

• Must be comfortable operating in a collaborative, shared leadership environment.
• A minimum of 2 years of RN experience in a clinic setting is required.
• Supervisory or lead-level experience in a clinical setting preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Active RN License in the state of Iowa; Licensure from other states may be required based on location.  
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
• Is able to perform a variety of duties characterized by frequent change.
• Must have good communication and diplomacy skills.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Want to learn more about MercyOne Rockford Family Medicine? Click here: MercyOne Rockford Family Medicine | MercyOne

Join the MercyOne Family! We are looking to hire a Clinic Nurse Supervisor

As a Clinic Nurse Supervisor at MercyOne, you will accept the responsibility and accountability for the delivery of patient care with the multidisciplinary team while using the nursing process and maintaining professional nursing standards.

The Clinic Registered Nurse Lead is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patient inquiries, and managing special projects. The lead serves as a resource for staff and liaison with clinic management to maintain high standards of care and service.  The lead functions as clinical support staff up to 90% as required to meet business needs. 

Schedule:

• Full time 36 hours a week
• M-F 7a-4:30p
• No holidays or Weekends

General Requirements:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem
• Performs all the functions of a clinic RN as needed. Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.
• Optimizes clinic operations, assisting with patient care, patient flow and facilitating communication amongst team members.
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management. Assists in training, orienting, and supporting staff within the referral management team.
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.
• Maintains supply inventory and order supplies as assigned.
• Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.
• Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.
• Resolve complex patient concerns, inquiries, and escalate to management as appropriate.
• Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.
• Leads or assists with quality assurance, staff development, and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.
• Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Education:

• Must be comfortable operating in a collaborative, shared leadership environment.
• A minimum of 2 years of RN experience in a clinic setting is required.
• Supervisory or lead-level experience in a clinical setting preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Active RN License in the state of Iowa; Licensure from other states may be required based on location.  
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
• Is able to perform a variety of duties characterized by frequent change.
• Must have good communication and diplomacy skills.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Want to learn more about MercyOne Rockford Family Medicine? Click here: MercyOne Rockford Family Medicine | MercyOne

Join the MercyOne Family! We are looking to hire a Clinic Nurse Supervisor

As a Clinic Nurse Supervisor at MercyOne, you will accept the responsibility and accountability for the delivery of patient care with the multidisciplinary team while using the nursing process and maintaining professional nursing standards.

The Clinic Registered Nurse Lead is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patient inquiries, and managing special projects. The lead serves as a resource for staff and liaison with clinic management to maintain high standards of care and service.  The lead functions as clinical support staff up to 90% as required to meet business needs. 

Schedule:

• Full time 36 hours a week
• M-F 7a-4:30p
• No holidays or Weekends

General Requirements:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem
• Performs all the functions of a clinic RN as needed. Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.
• Optimizes clinic operations, assisting with patient care, patient flow and facilitating communication amongst team members.
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management. Assists in training, orienting, and supporting staff within the referral management team.
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.
• Maintains supply inventory and order supplies as assigned.
• Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.
• Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.
• Resolve complex patient concerns, inquiries, and escalate to management as appropriate.
• Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.
• Leads or assists with quality assurance, staff development, and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.
• Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Education:

• Must be comfortable operating in a collaborative, shared leadership environment.
• A minimum of 2 years of RN experience in a clinic setting is required.
• Supervisory or lead-level experience in a clinical setting preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Active RN License in the state of Iowa; Licensure from other states may be required based on location.  
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
• Is able to perform a variety of duties characterized by frequent change.
• Must have good communication and diplomacy skills.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Want to learn more about MercyOne Rockford Family Medicine? Click here: MercyOne Rockford Family Medicine | MercyOne

Join the MercyOne Family! We are looking to hire a Clinic Nurse Supervisor

As a Clinic Nurse Supervisor at MercyOne, you will accept the responsibility and accountability for the delivery of patient care with the multidisciplinary team while using the nursing process and maintaining professional nursing standards.

The Clinic Registered Nurse Lead is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patient inquiries, and managing special projects. The lead serves as a resource for staff and liaison with clinic management to maintain high standards of care and service.  The lead functions as clinical support staff up to 90% as required to meet business needs. 

Schedule:

• Full time 36 hours a week
• M-F 7a-4:30p
• No holidays or Weekends

General Requirements:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem
• Performs all the functions of a clinic RN as needed. Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.
• Optimizes clinic operations, assisting with patient care, patient flow and facilitating communication amongst team members.
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management. Assists in training, orienting, and supporting staff within the referral management team.
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.
• Maintains supply inventory and order supplies as assigned.
• Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.
• Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.
• Resolve complex patient concerns, inquiries, and escalate to management as appropriate.
• Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.
• Leads or assists with quality assurance, staff development, and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.
• Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Education:

• Must be comfortable operating in a collaborative, shared leadership environment.
• A minimum of 2 years of RN experience in a clinic setting is required.
• Supervisory or lead-level experience in a clinical setting preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Active RN License in the state of Iowa; Licensure from other states may be required based on location.  
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
• Is able to perform a variety of duties characterized by frequent change.
• Must have good communication and diplomacy skills.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The home health registered nurse Mentor uses the nursing process (assesses, plans,
implements, evaluates) to provide patient care in the home setting and to provide field   clinical training to new nursing hires to Home Health.  Provides
individualized patient care for patients in all developmental stages throughout the life
span including:  Adult - 18-72 years, Geriatric - 72 + years, according to
established policies, procedures, guidelines and nursing standards of care.  Provides additional precepting oversight to new hires. This position is responsible for the care and case management of patients in all stages of life in their homes based on the nurse’s experience and competency evaluation.

PRIMARY JOB DUTIES

1.     Assesses, interprets, plans, implements and evaluates patients according to the patient’s age and diagnosis.

2.     Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

3.     Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

4.     Provides practical clinical experience and guidance to field clinicians to include orientation of new clinicians

5.     Contributes to program effectiveness.

6.     Organizes and performs work effectively and efficiently.

7.     Maintains and adjusts schedule to enhance agency performance.

8.     Demonstrates a daily commitment to the values of the agency.

9.     Demonstrates positive interpersonal relations in dealing with all members of the agency.

10.   Maintains and promotes customer satisfaction.

11.      Effectively demonstrates the mission, vision, and values of the Agency on a

         daily basis.

1.0 30% QUALITY OF WORK:

1.1 7 %

Utilizing all aspects of the Nursing Process (assessment, planning, implementation, evaluation) with appropriate skill to effectively manage the Plan of Care for each patient as evidenced by:

• Providing nursing intervention based on physiological needs and clinical assessment appropriate for the patient’s age and developmental stage.
• Providing and/or facilitating education according to the Plan of Care and within the level of understanding and developmental age for both the patient and his/her family.
• Providing developmental interventions appropriate to patient’s age and clinical status.
• In collaboration with the patient/family and the physician, the nurse performs and documents a thorough, timely initial assessment to determine the eligibility for home care and to identify needs and problems.
• Reassesses the patient at the minimum of every 60-62 days or when the patient demonstrates a significant change in clinical status, support system or care environment. Reviews and accurately updates the overall plan of care (CMS 485) at least every 60-62 days, incorporating all pertinent changes in the physician summary letter, concisely summarizes the significant facts of care and the progress toward achieving goals.
• Obtains physician orders and utilizes data collected during the admission assessment; agency teaching guidelines and appropriate nursing skills to implement and follow an established plan of care.  Evaluate and revise the nursing and aide plans of care, when there are changes in the patient’s condition, psychosocial status, and home environment; when no progress toward stated goals is evident and when there is a change in physician orders.

1.2 6 %

Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

• Supervises the home health aides every 14 days in accordance with federal/state guidelines and agency policy.
• Collaborates with and supervises the nursing care provided by the LPN.  Conferences with LPN on shared patients when there are changes in the plan of care or status of the patient.
• Conferences with other disciplines regarding the status of shared patients and consistently documents interdisciplinary coordination and communication activities in the clinical record.  Attends interdisciplinary conferences in accordance with agency policy.  Makes appropriate notifications in advance of the conference if unable to attend.
• Maintains patient caseload and keeps clinical manager informed of current caseload in accordance with agency guidelines.
• Appropriately informs the physician and other involved agency staff of any adverse changes in patient’s condition, safety issues, changes in plan of care and discharge plans.
• Informs supervisor of any potential or actual client concerns, risk management issues and referrals to Child/Adult Protective Services 100% of time.

1.3 7%

Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

• Completes all forms accurately and in accordance with agency guidelines/policies.
• Appropriately describes the patient’s functional limitations to justify homebound status.
• Documents all verbal orders for new or changed orders according to agency guidelines.
• Completes clinical notes in accordance with agency guidelines and time frames.
• Documents involvement of the patient and family in developing and revising the plan of care.
• Consistently describes interdisciplinary, interagency, and intragency communication and coordination of services as per agency guidelines.

1.4 4%

Contributes to program effectiveness as evidenced by:

• Demonstrating understanding of the interdisciplinary team approach and continuum of care in accordance with the home health mission.
• Incorporating recommendations and goals of other disciplines and patient/family into nursing visits.
• Demonstrating willingness and ability to accommodate agency needs in order to provide optimum patient care.
• Accepting constructive criticism as evidenced by implementation of suggested actions for improved performance.
• Promoting change and being proactive in suggesting ideas and new ways of doing things.
• Demonstrating ability to prioritize and enhance services during fluctuating patient census.

1.5      5%   Provides practical clinical experience and guidance to field clinicians to include orientation of new clinicians as evidenced by:

• Demonstrates process for SOC, ROC, Recert, Discharge and routine visits to clinicians during the orientation process and observes employee’s ability to perform
• Observes clinical skills and patient interaction of new clinicians and provides feedback to the clinician.
• Works with clinicians to review application of clinical protocols and programs
• Reviews orientation information with new clinicians to determine the clinician’s level of understanding and re-educate as necessary
• Collaborates with Field Clinical Manager weekly to review new hire progress and address deficiencies

2.0 20% PRODUCTIVITY/USE OF TIME:

2.1 10%

Organizes and performs work effectively and efficiently as evidenced by:

• Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
• Recognizing and performing duties in an independent manner.
• Accepting personal responsibility for the completion and quality of work outcomes.
• Meeting assigned deadlines.
• Meeting productivity expectations.
• Maintaining a clean and safe environment.

2.2 10%

Maintains and adjusts schedule to enhance team performance as evidenced by:

• Reporting to work on time and returning promptly from errands, breaks, and meals.
• Managing personal work schedule and time off to promote smooth agency operations.
• Assisting other team members to ensure completion of all work assignments.
• Demonstrating flexibility with changing workload/assignments.

3.0 25% TEAM WORK:

3.1 25%

Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:

• Communicating in a positive and productive manner.
• Demonstrating respect for team members.
• Managing stress and personal feelings without a negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional / personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other agency employees.

4.0 25% MISSION, VISION, VALUES:

4.1 15%

Maintains and promotes customer satisfaction.

• Responding to all customers in a courteous, sensitive and respectful manner.
• Abiding by the confidentiality and ethics policies of Well Care Home Health.
• Participates in community outreach activities that promotes goals and objectives of the agency.

4.2 10%

Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:

• Practicing personal cost containment by responsible use of equipment, supplies, and resources.
• Completing the review period without a formal disciplinary action.*
• Presenting a clean and neat appearanc

The home health registered nurse Mentor uses the nursing process (assesses, plans,
implements, evaluates) to provide patient care in the home setting and to provide field   clinical training to new nursing hires to Home Health.  Provides
individualized patient care for patients in all developmental stages throughout the life
span including:  Adult - 18-72 years, Geriatric - 72 + years, according to
established policies, procedures, guidelines and nursing standards of care.  Provides additional precepting oversight to new hires. This position is responsible for the care and case management of patients in all stages of life in their homes based on the nurse’s experience and competency evaluation.

PRIMARY JOB DUTIES

1.     Assesses, interprets, plans, implements and evaluates patients according to the patient’s age and diagnosis.

2.     Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

3.     Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

4.     Provides practical clinical experience and guidance to field clinicians to include orientation of new clinicians

5.     Contributes to program effectiveness.

6.     Organizes and performs work effectively and efficiently.

7.     Maintains and adjusts schedule to enhance agency performance.

8.     Demonstrates a daily commitment to the values of the agency.

9.     Demonstrates positive interpersonal relations in dealing with all members of the agency.

10.   Maintains and promotes customer satisfaction.

11.      Effectively demonstrates the mission, vision, and values of the Agency on a

         daily basis.

1.0 30% QUALITY OF WORK:

1.1 7 %

Utilizing all aspects of the Nursing Process (assessment, planning, implementation, evaluation) with appropriate skill to effectively manage the Plan of Care for each patient as evidenced by:

• Providing nursing intervention based on physiological needs and clinical assessment appropriate for the patient’s age and developmental stage.
• Providing and/or facilitating education according to the Plan of Care and within the level of understanding and developmental age for both the patient and his/her family.
• Providing developmental interventions appropriate to patient’s age and clinical status.
• In collaboration with the patient/family and the physician, the nurse performs and documents a thorough, timely initial assessment to determine the eligibility for home care and to identify needs and problems.
• Reassesses the patient at the minimum of every 60-62 days or when the patient demonstrates a significant change in clinical status, support system or care environment. Reviews and accurately updates the overall plan of care (CMS 485) at least every 60-62 days, incorporating all pertinent changes in the physician summary letter, concisely summarizes the significant facts of care and the progress toward achieving goals.
• Obtains physician orders and utilizes data collected during the admission assessment; agency teaching guidelines and appropriate nursing skills to implement and follow an established plan of care.  Evaluate and revise the nursing and aide plans of care, when there are changes in the patient’s condition, psychosocial status, and home environment; when no progress toward stated goals is evident and when there is a change in physician orders.

1.2 6 %

Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

• Supervises the home health aides every 14 days in accordance with federal/state guidelines and agency policy.
• Collaborates with and supervises the nursing care provided by the LPN.  Conferences with LPN on shared patients when there are changes in the plan of care or status of the patient.
• Conferences with other disciplines regarding the status of shared patients and consistently documents interdisciplinary coordination and communication activities in the clinical record.  Attends interdisciplinary conferences in accordance with agency policy.  Makes appropriate notifications in advance of the conference if unable to attend.
• Maintains patient caseload and keeps clinical manager informed of current caseload in accordance with agency guidelines.
• Appropriately informs the physician and other involved agency staff of any adverse changes in patient’s condition, safety issues, changes in plan of care and discharge plans.
• Informs supervisor of any potential or actual client concerns, risk management issues and referrals to Child/Adult Protective Services 100% of time.

1.3 7%

Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

• Completes all forms accurately and in accordance with agency guidelines/policies.
• Appropriately describes the patient’s functional limitations to justify homebound status.
• Documents all verbal orders for new or changed orders according to agency guidelines.
• Completes clinical notes in accordance with agency guidelines and time frames.
• Documents involvement of the patient and family in developing and revising the plan of care.
• Consistently describes interdisciplinary, interagency, and intragency communication and coordination of services as per agency guidelines.

1.4 4%

Contributes to program effectiveness as evidenced by:

• Demonstrating understanding of the interdisciplinary team approach and continuum of care in accordance with the home health mission.
• Incorporating recommendations and goals of other disciplines and patient/family into nursing visits.
• Demonstrating willingness and ability to accommodate agency needs in order to provide optimum patient care.
• Accepting constructive criticism as evidenced by implementation of suggested actions for improved performance.
• Promoting change and being proactive in suggesting ideas and new ways of doing things.
• Demonstrating ability to prioritize and enhance services during fluctuating patient census.

1.5      5%   Provides practical clinical experience and guidance to field clinicians to include orientation of new clinicians as evidenced by:

• Demonstrates process for SOC, ROC, Recert, Discharge and routine visits to clinicians during the orientation process and observes employee’s ability to perform
• Observes clinical skills and patient interaction of new clinicians and provides feedback to the clinician.
• Works with clinicians to review application of clinical protocols and programs
• Reviews orientation information with new clinicians to determine the clinician’s level of understanding and re-educate as necessary
• Collaborates with Field Clinical Manager weekly to review new hire progress and address deficiencies

2.0 20% PRODUCTIVITY/USE OF TIME:

2.1 10%

Organizes and performs work effectively and efficiently as evidenced by:

• Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
• Recognizing and performing duties in an independent manner.
• Accepting personal responsibility for the completion and quality of work outcomes.
• Meeting assigned deadlines.
• Meeting productivity expectations.
• Maintaining a clean and safe environment.

2.2 10%

Maintains and adjusts schedule to enhance team performance as evidenced by:

• Reporting to work on time and returning promptly from errands, breaks, and meals.
• Managing personal work schedule and time off to promote smooth agency operations.
• Assisting other team members to ensure completion of all work assignments.
• Demonstrating flexibility with changing workload/assignments.

3.0 25% TEAM WORK:

3.1 25%

Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:

• Communicating in a positive and productive manner.
• Demonstrating respect for team members.
• Managing stress and personal feelings without a negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional / personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other agency employees.

4.0 25% MISSION, VISION, VALUES:

4.1 15%

Maintains and promotes customer satisfaction.

• Responding to all customers in a courteous, sensitive and respectful manner.
• Abiding by the confidentiality and ethics policies of Well Care Home Health.
• Participates in community outreach activities that promotes goals and objectives of the agency.

4.2 10%

Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:

• Practicing personal cost containment by responsible use of equipment, supplies, and resources.
• Completing the review period without a formal disciplinary action.*
• Presenting a clean and neat appearanc

Our client, a luxury women's contemporary label based in Miami, FL, is looking for a Sales Associate to join their team!

Position Overview

As a Sales Associate at our new Miami Design District boutique, you will play a vital role in bringing the brand to life. You are a passionate ambassador of style and service, cultivating meaningful relationships, delivering an exceptional client experience, and contributing to the success of our new retail boutique. This role requires a dynamic individual who embodies the brand’s spirit- refined, confident, and deeply client centric and focused, with an appreciation for heritage and a desire to exceed expectations in every interaction.

Key Responsibilities

• Deliver a Refined Client Experience: Welcome every client with warmth and attentiveness, ensuring an exceptional in-store journey that reflects the brand integrity and heritage of the brand.
• Achieve and Exceed Goals: Consistently meet and exceeds monthly and seasonal individual and boutique sales targets, actively contributing to business growth and success.
• Drive Performance Excellence: Exceed personal KPI goals by delivering the highest level of service, cultivating meaningful and intentional connections, while maintaining impeccable quality in every client interaction.
• Embody the Selling Ceremony: Provide a personalized and inspiring client experience by sharing product and expert knowledge of the collections, styling inspirations and heritage that define the brand.
• Cultivate Lasting Relationships: Utilize CRM tools to capture meaningful client data, personalize outreach, and strengthen long-term relationships rooted in trust and authenticity.
• Proactive Outreach: Proactively reaching out to clients, following up on requests, product demands and ensuring thoughtful communication that enhances loyalty.
• Collaborate with Purpose: Partner with Store Manager and team members to foster open communication, teamwork, and a positive boutique environment that supports shared goals and a seamless client experience.
• Uphold Brand Integrity: Maintain the highest security and operational standards to ensure the integrity of clients, colleagues, and merchandise.
• Support Visual Excellence: Contribute to the presentation, boutique cleanliness and maintenance of all displays in accordance with visual guidelines, ensuring the boutique embodies the brand’s refined aesthetic.
• Operational Support: Assist in daily operations by maintaining a clean, well-organized stockroom, consistent product flow, inventory accuracy and POS effectiveness that support the in-store experience.
• Embody the Image: Represent the brand with poise, professionalism, and adherence to company standards and policies, reflecting commitment to timeless style, heritage and authenticity.

Qualifications

• Minimum 2-3 years of experience in luxury retail, fashion styling or client-facing sales.
• Proven ability to drive sales while providing an elevated, relationship driven client experience.
• Strong interpersonal and communication skills with a polished, professional and respectful demeanor
• Self-motivated, adaptable, and collaborative with a positive, proactive approach.
• Strong organizational, multitasking, and follow-up abilities with great attention to detail.
• Positive, collaborative attitude with a team-oriented mindset.
• Ability to adapt and thrive in a fast-paced, growing, dynamic retail environment.
• Flexibility to work evenings, weekends, and holidays as required by business needs.

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Sales Lead

Location

TX - Austin - Austin Lamar - 4430

Classification

Part-Time

Job Summary

As a Sales Lead (SL), you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support customer service associates (CSAs), developing their expertise to be successful in their Paper Source careers. In your role, you support the store and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.

What You Do

● Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team.

● Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.

● Leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc. to actively sell and engage in conversation with every customer.

● Help to develop employees by sharing your knowledge and supporting their understanding of the different areas in the store.

● Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store.

● Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.

● Communicate effectively and collaboratively with the store team.

● Give feedback honestly and respectfully to store team when appropriate.

● Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets.

● Lead merchandising and replenishment efforts during assigned MOD periods.

● Open and close the building, ensuring the safety of our employees and customers.

● Ensure compliance to company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).

● Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)

Knowledge & Experience

• Understand and deliver excellent standards of service.

• Continue to grow knowledge of product/market and the current cultural trends.

• Solid operational knowledge to run the store.

• Proven experience training employees.

• Solid decision-making skills.

• Proven ability to communicate effectively and work collaboratively

Expected Behaviors

● Prioritize customer experience above all else.

● Communicate feedback effectively with others.

● Work collaboratively with and through others.

● Delegate effectively and works through others.

• Is curious and continues to develop deep knowledge about the industry.

• Support results through observation and development of store team.

• Enjoy working with people and value them.

• Can-do attitude and a team-player.

• Well-organized and manages time efficiently.

• Shift gears quickly, prioritizes and multi-tasks in an ever changing work environment.

• Use good judgment when making decisions.

• Remain calm, cool and collected when situations escalate.

• Take responsibility for own actions.

• Is open to feedback and can reflect on this insight to develop and grow.

Full Job Description: