Level 1 IT helpdesk agent

Job Title: Level 1 IT helpdesk agent

Skills: Troubleshooting, IT helpdesk

Experience: 1+ Years

Job Location: Sioux Falls, South Dakota

Onsite role and Full time

We at Coforge are hiring Level 1 IT helpdesk agent with the following skillset:

• Provide Level 1/2 support to the client.
• Identify issues and escalate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.
• Maintain technical documentation.
• Perform other duties as assigned.