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Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The Cook will safely prepare food items, following menu specifications and standard recipes, for service to Guests in all outlets. The Cook must strive for picture perfect plate presentation.
- The Cook will create order lists for recipe preparations.
- Communicate clearly with other Cooks and Sous Chefs.
- The Cook will train lower level Cooks how to properly use equipment.
- Read recipes and gather all necessary items for recipe execution.
- The Cook will cook, prepare, dish-up and assemble all food for the outlet.
- Adhere to control procedure for food cost and quality.
- The Cook will perform all assigned side work to include replenishing/restocking work station with supplies.
- Check station before, during and after shift for proper set-up and cleanliness.
- The Cook will organize and prioritize work, and meet deadlines.
- Work the line in different locations i.e. Sauté, Broiler, Appetizer, Pantry, Pasta, Grill etc.
- The Cook will prepare hot and cold sauces.
- Work with small, delicate, and sensitive equipment (knives) requiring fine finger dexterity.
- The Cook will operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, braise, kettle, and flat top.
- Grasp, bend, lift and/or carry, or otherwise, move or push goods weighing a maximum of 150 lbs.
- The Cook will perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
- One (1) year minimum experience in food preparation and food knowledge
- No schooling is required but culinary education is encouraged
- Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions
- Must successfully pass background check
- Must successfully pass an alcohol and drug screening
- Must be 18 years of age
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
CATERING SOUS CHEF
Our Catering Sous Chef is a highly skilled, hands-on culinary leader who serves as the operational backbone of the catering kitchen, bringing the Executive Chef’s vision to life through precise execution, organization, and leadership. This role is responsible for translating menus and concepts into consistent, high-quality food production across a wide range of events. Working closely with the Executive Chef and kitchen team, the Catering Sous Chef ensures prep, production, and execution run smoothly, efficiently, and on schedule. Success in this role requires strong culinary expertise, a calm and solutions-oriented approach, and the ability to lead teams in a fast-paced, high-volume catering environment.
WHAT OUR SOUS CHEF DOES:
- Support the executive chef in overseeing all kitchen and food production operations
- Supervise and coordinate kitchen staff, including prep cooks and station attendants
- Manage food preparation to ensure quality, consistency, and timely execution for events
- Lead the kitchen in the executive chef’s absence
- Ensure compliance with food safety, sanitation, and quality standards
- Monitor portion control, waste reduction, and cost efficiency
- Help manage receiving and proper storage of ingredients
- Assist with menu development, tastings, and recipe standardization
- Train staff on recipes, procedures, and equipment use
- Troubleshoot operational issues during prep
- Support scheduling, prep lists, and production planning
- Assist with execution of full-service catering events as needed
- All other duties as assigned
WHAT YOU NEED TO BE A SOUS CHEF:
- Professional culinary training or equivalent hands-on experience; experience with high volume production or catering
- 3–7 years of kitchen experience, including leadership or supervisory roles
- Knowledge of food safety, sanitation, and HACCP standards
- Able to speak, read, write, and understand the primary language(s) used in the workplace
- Ability to speak Spanish preferred, but not required
- Able to read and follow a recipe
- Ability to scale recipes and manage production timelines
- Ability to work on your feet for eight hours or more a day in a confined area with fluctuating temperatures
- Capable of lifting up to 50 pounds, as needed
- Continuous bending, stooping, reaching, twisting, and use of hands and arms
- May be exposed to allergens such as nuts, seeds, soy, shellfish, and dairy
- Strong organizational, communication and interpersonal skills
- Attention to detail, problem solver, team player
- Familiarity with catering software and/or ability and willingness to learn new platforms
WHAT WE OFFER:
- Competitive pay
- Health insurance plans available for as low as $150 per month after 30 days of employment
- Dental and vision plans
- Paid time off
- $300 dining credit per month for Farmers Restaurant Group
- Paid pregnancy and parental leave
- Voluntary benefits: short-term disability and accident insurance
- Free access to company massage therapist
- Discounted gym & yoga membership
- Free mental health therapy through our partner ComPsych, where employees and their immediate family members receive confidential sessions available virtually or in-person
- Training and career growth opportunities
- Free Employee Assistance Program
About Seroogy’s Chocolates
Founded in 1899, Seroogy’s Chocolates is a fourth-generation, family-owned Wisconsin tradition known for small-batch craftsmanship, classic recipes, and exceptional quality. We proudly produce handmade confections that have become part of generations of family traditions across the Midwest. As we continue to grow, we are looking for a skilled confectioner who can honor our heritage while driving innovation for the future.
Position Overview
We are seeking an experienced, hands-on Lead Chocolatier & Product Development Manager to lead all aspects of confectionery creation and quality at Seroogy’s Chocolates. This role safeguards our signature recipes, oversees chocolate and ingredient ordering, ensures consistent product quality, and develops new seasonal and year-round products.
This position blends technical expertise, creativity, and a passion for traditional small-batch methods. You’ll collaborate closely with our Production Manager, Retail Manager, and company leadership to maintain the excellence our customers expect, while also shaping the next generation of Seroogy’s products.
Key Responsibilities
Recipe Stewardship & Production Oversight
- Maintain and consistently execute Seroogy’s established recipes, processes, and product standards.
- Train and support team members in confectionery techniques and product specifications.
- Serve as the subject-matter expert for chocolate tempering, caramelization, enrobing, panning, and other confectionery methods.
- Partner with the Production Manager to ensure daily production runs meet quality, yield, and efficiency goals.
Technical Expertise & Equipment Mastery
- Operate, maintain, and troubleshoot a wide range of confectionery and chocolate production equipment, including: melters, tempering machines, enrobers, copper kettles/stoves, batch cookers, cooling tables, depositors, cutters, panners, wrapping machines, and other specialized tools.
- Ensure equipment is used safely, efficiently, and in alignment with Seroogy’s product standards.
- Evaluate and introduce new equipment, technologies, or processes that increase quality and productivity without compromising craftsmanship or tradition.
- Work closely with the Production Manager to optimize workflows, implement improvements, and ensure smooth integration of new processes into daily operations.
Product Development & Innovation
- Lead the creation of seasonal, limited-edition, and core new products that align with the Seroogy’s brand and customer expectations.
- Develop prototypes, run test batches, and manage sensory evaluations.
- Research emerging confectionery trends, ingredients, and technologies to inspire new ideas.
- Collaborate with leadership on launch timelines, packaging needs, pricing strategy, and marketing initiatives.
- Maintain strong product pipeline and market presence.
Quality Control
- Oversee product quality from raw ingredients to finished goods.
- Establish and maintain QC protocols including product specs, batch reviews, and shelf-life assessments.
- Troubleshoot inconsistencies or production challenges in real time.
- Continuously identify opportunities to improve yield, reduce waste, and enhance consistency.
Ingredient & Chocolate Procurement
- Order chocolate, inclusions, flavorings, packaging components tied to confectionery production, and other necessary materials.
- Manage supplier relationships and evaluate new vendors or ingredients as needed.
- Monitor inventory levels to avoid shortages while controlling costs.
Cross-Department Collaboration
- Coordinate with the Retail Manager to ensure packing, finishing, and special gift items meet quality standards.
- Work with the Shipping and Production teams to align schedules, capacity, and special production requests.
- Communicate clearly with leadership on production trends, new product opportunities, and operational improvements.
Qualifications
Required
- 3–7+ years of professional experience in confectionery, chocolate production, pastry, or food manufacturing.
- Demonstrated expertise in chocolate work (tempering, molding, enrobing, hand-dipping) and at least three major confection types (caramel, creams, truffles, barks, brittles, etc.).
- Hands-on experience with key confectionery and chocolate equipment: melters, tempering machines, enrobers, copper kettles/stoves, batch cookers, cooling tables, depositors, wrapping machines, and related production tools.
- Strong technical understanding of chocolate crystallization, viscosity, batch scaling, and the variables that impact product quality.
- Ability to troubleshoot equipment, identify process improvements, and introduce new methods or tools while preserving product quality.
- Ability to manage complex projects and timelines.
- Strong understanding of food safety standards, allergens, and manufacturing best practices.
- Proven ability to develop and scale new products from concept to production.
- Excellent problem-solving skills, communication skills, and a detail-oriented, quality-driven mindset.
Preferred
- Experience in a small-batch, artisanal, or heritage brand environment.
- Familiarity with equipment scaling—from benchtop R&D tools to larger factory systems.
- A personal philosophy that balances craftsmanship, innovation, and respect for traditional methods.
- Experience leading or mentoring production staff.
What We Offer
- The opportunity to carry forward a 126-year Wisconsin legacy.
- A collaborative, supportive team environment committed to craftsmanship and quality.
- Competitive compensation and benefits.
- A hands-on role in a business rooted in family, tradition, and community.
- Chocolate. Lots and lots of chocolate.
How to Apply
- Please send your résumé, salary requirements, portfolio of past confectionery work (if available), and a brief note sharing why you’d be a great fit for Seroogy’s Chocolates to
We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.
Job Summary:To deliver a great customer experience while assisting the Bakery Manager in the daily operation of the department with baking, mixing dough, icing, packaging, filling, and decorating, of designated pastry and bread items in the Bakery Department; to maintain a neat, clean, and visually appealing department and to perform other tasks as required in an efficient and safe manner, within Company policy.
Minimum Required Qualifications:The minimum required qualifications for this position include, but are not limited to the following:
- Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
- Ability to assist the Bakery Manager.
- Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift up to 50 lbs.
- Ability to work in varying temperatures.
- Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
- Ability to tolerate dust and cleaning agents during routine housekeeping duties.
- Ability to interact with Customers in a friendly and helpful way.
- Ability to work cooperatively with others.
- Ability to work all assigned work schedules and comply with all time and attendance policies.
Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:
- Maintain a clean, neat, organized, and safe work environment.
- Maintain department sanitation and QA standards (safety, personal hygiene, clean cases, and equipment).
- Clean and sanitize all work surfaces, utensils, and equipment.
- Keep floor clear of debris and spills.
- Greet all Customers and provide them with prompt, courteous service and assistance.
- Maintain and properly use all department equipment as required.
- Pack out product into display cases.
- Rotate product to ensure freshness.
- Ensure accurate signage for the department.
- Prepare trays to Company's and Customer's satisfaction.
- Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Bakery operation.
- Dress and groom according to Company policy including uniform, name badge, and hat or hair restraint requirements.
- Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
- Follow recipes to produce food products of specified flavor, texture, clarity, bouquet, or color.
- Follow and adhere to weights and measures guidelines established by Federal, State, Local, and Civic Standards.
- Set up, operate, and tend equipment that cooks, mixes, blends or processes ingredients in the production of food products, according to formulas or recipes.
- Rotate all merchandise in accordance with quality assurance standards to ensure freshness.
- Prepare special order requests, as required.
- Track movement of sales on production logs.
- Take a complete & accurate inventory of supplies weekly and re-order supplies and ingredients as needed.
- Check prices and be knowledgeable about location of items in the store.
- Promote for sale any current charitable promotions to Customers.
- Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
- Receive deliveries.
- Place reclamation in its proper location.
- Regularly lift, pull, push, and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs.
- Unload trucks and transport merchandise to Bakery Department that weights 25 lbs., and that occasionally weights up to 50 lbs.
- Assist in other departments when instructed.
- Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
- Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
- Follow approved procedures for receiving, code dating, preparing, storing, and price marking, arranging, and restocking products to ensure quality, accuracy, and product rotation and protection.
- Handle damaged and spoiled products according to Company policy and assist in controlling the level of damaged goods.
- Understand and adhere to Company shrink guidelines as relates to Bakery department operations.
- Check refrigeration equipment for proper performance regularly; report any failure immediately.
- Utilize and maintain equipment as required by department; report any equipment problems immediately.
- Complete all applicable department training programs.
- Perform all duties in accordance all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
- Maintain punctual and regular attendance.
- Work overtime as assigned.
- Work cooperatively with others.
- Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
- Perform other duties as assigned.
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.
Job Summary:To deliver a great customer experience while assisting the Bakery Manager in the daily operation of the department with baking, mixing dough, icing, packaging and filling, of designated pastry and bread items in the Bakery Department; to maintain a neat, clean and visually appealing department and to perform other tasks as required in an efficient and safe manner, within Company policy.
Minimum Required Qualifications:The minimum required qualifications for this position include, but are not limited to the following: Ability to proficiently read, write, speak, analyze, interpret, and understand the English language. Ability to stand/walk for the duration of a scheduled shift. Ability to bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs. Ability to work in varying temperatures. Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences. Ability to tolerate dust and cleaning agents during routine housekeeping duties. Ability to interact with Customers in a friendly and helpful way. Ability to work cooperatively with others. Ability to work all assigned work schedules and comply with all time and attendance policies.
Essential Job Functions:Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following: Maintain a clean, neat, organized and safe work environment. Maintain department sanitation and QA standards (i.e. safety, personal hygiene, clean cases, and equipment). Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards. Keep floor clear of debris and spills. Greet all Customers and provide them with prompt, courteous service and assistance. Maintain and properly use all department equipment as required. Pack out product into display cases. Rotate product to ensure freshness. Ensure accurate signage for the department. Prepare trays to Company's and Customer's satisfaction. Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Bakery operation. Dress and groom according to Company policy including uniform, name badge and hat or hair restraint requirements. Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food. Follow recipes to produce food products of specified flavor, texture, clarity, bouquet, or color. Set up, operate, and tend equipment that cooks, mixes, blends or processes ingredients in the production of food products, according to formulas or recipes. Rotate all merchandise in accordance with quality assurance standards to ensure freshness. Prepare special order requests, as required. Track movement of sales on production logs. Take a complete & accurate inventory of supplies weekly and re-order supplies and ingredients as needed. Place reclamation in its proper location. Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs. Unload trucks and transport merchandise to Bakery department that weights 25 lbs., and that occasionally weights up to 50 lbs. Check prices and be knowledgeable about location of items in the store. Promote for sale any current charitable promotions to Customers. Stand at work station for duration of scheduled shift, which may exceed 8 hours per day. Receive deliveries. Assist in other departments when instructed. Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products. Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and with all local, state, and federal health and civil code regulations. Follow approved procedures for receiving, code dating, preparing, storing, and price marking, arranging, and restocking products to ensure quality, accuracy and product rotation and protection. Handle damaged and spoiled products according to Company policy and assist in controlling the level of damaged goods. Understand and adhere to Company shrink guidelines as relates to Bakery operations. Utilize and maintain equipment as required by department; report any equipment problems immediately. Check refrigeration equipment for proper performance regularly; report any failures immediately. Complete all applicable department training programs. Perform all duties in accordance all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency). Maintain punctual and regular attendance. Work overtime as assigned. Work cooperatively with others. Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines. Perform other duties as assigned.
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.
Job SummaryTo deliver a great customer experience while assisting the Bakery Manager in the daily operation of the department with baking, mixing dough, icing, packaging and filling, of designated pastry and bread items in the Bakery Department; to maintain a neat, clean and visually appealing department and to perform other tasks as required in an efficient and safe manner, within Company policy.
Minimum Required QualificationsThe minimum required qualifications for this position include, but are not limited to the following:
- Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
- Ability to stand/walk for the duration of a scheduled shift.
- Ability to bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
- Ability to work in varying temperatures.
- Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
- Ability to tolerate dust and cleaning agents during routine housekeeping duties.
- Ability to interact with Customers in a friendly and helpful way.
- Ability to work cooperatively with others.
- Ability to work all assigned work schedules and comply with all time and attendance policies.
Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:
- Maintain a clean, neat, organized and safe work environment.
- Maintain department sanitation and QA standards (i.e. safety, personal hygiene, clean cases, and equipment).
- Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
- Keep floor clear of debris and spills.
- Greet all Customers and provide them with prompt, courteous service and assistance.
- Maintain and properly use all department equipment as required.
- Pack out product into display cases.
- Rotate product to ensure freshness.
- Ensure accurate signage for the department.
- Prepare trays to Company's and Customer's satisfaction.
- Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Bakery operation.
- Dress and groom according to Company policy including uniform, name badge and hat or hair restraint requirements.
- Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
- Follow recipes to produce food products of specified flavor, texture, clarity, bouquet, or color.
- Set up, operate, and tend equipment that cooks, mixes, blends or processes ingredients in the production of food products, according to formulas or recipes.
- Rotate all merchandise in accordance with quality assurance standards to ensure freshness.
- Prepare special order requests, as required.
- Track movement of sales on production logs.
- Take a complete & accurate inventory of supplies weekly and re-order supplies and ingredients as needed.
- Place reclamation in its proper location.
- Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs.
- Unload trucks and transport merchandise to Bakery department that weights 25 lbs., and that occasionally weights up to 50 lbs.
- Check prices and be knowledgeable about location of items in the store.
- Promote for sale any current charitable promotions to Customers.
- Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
- Receive deliveries.
- Assist in other departments when instructed.
- Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
- Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and with all local, state, and federal health and civil code regulations.
- Follow approved procedures for receiving, code dating, preparing, storing, and price marking, arranging, and restocking products to ensure quality, accuracy and product rotation and protection.
- Handle damaged and spoiled products according to Company policy and assist in controlling the level of damaged goods.
- Understand and adhere to Company shrink guidelines as relates to Bakery operations.
- Utilize and maintain equipment as required by department; report any equipment problems immediately.
- Check refrigeration equipment for proper performance regularly; report any failures immediately.
- Complete all applicable department training programs.
- Perform all duties in accordance all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
- Maintain punctual and regular attendance.
- Work overtime as assigned.
- Work cooperatively with others.
- Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
- Perform other duties as assigned.
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
Benefits OverviewThis position is eligible for vision, dental, life insurance, and legal plan benefits, which become available on a graduated basis over time according to the terms of the collective bargaining agreement (\"CBA\"). Paid time off (sick time, personal days, vacation days, and holidays) will accrue on a graduated basis over time in accordance with the CBA. Retirement benefits (pension or 401k) become available over time in accordance with the CBA.
Position Description:
Responsible for developing and executing culinary solutions to meet guests? needs and tastes. Offers a wide variety of culinary solutions to meet customer and client needs and expectations. Oversees and manages culinary brigade to meet production, presentation, and service excellence standards. Applies culinary techniques to food preparation and manages the final presentation and service of food.
Scope of Role:
Responsible for oversight of food operations within the location, reporting to the Executive Chef and/or Hospitality Director.
Job Responsibilities- Manages the performance, attendance, customer service, appearance, and conduct of the culinary brigade.
- Focuses on culinary excellence, innovation, and experience relative to the food program in support of operational excellence.
- Coaches employees by establishing a shared understanding of what needs to be achieved and how it is to be accomplished.
- Ensures food offerings align with the Harvest Table Culinary Group?s Core Pillars and Menu Commitments.
- Implements and monitors menu and inventory management system including (but not limited to) ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits, maintenance of appropriate inventory levels based on menu needs, etc.
- Is a leader in ensuring excellent quality and presentation of all food to all guests by offering sustainable, responsibly-sourced, and nutritionally-balanced options.
- In collaboration with the Culinary/Chef?s Council, develops and implements relevant training to increase the knowledge and capability of culinary staff.
- Assists in the development and management of annual operational budget, which includes the estimation and management of food and labor cost goals.
- Maintains food cost at reasonable levels without any adverse impact to Harvest Table?s quality standards.
- Monitors and directs culinary brigade to ensure that recipes and portion standards are followed, and that any adjustments made adhere to the Harvest Table Culinary Group?s standards and comply with the QA process.
- Participates in the food management process by learning and understanding the PRIMA system to assist with ordering and invoice processing.
- Interacts with guests via weekly table touches to obtain feedback on food quality, service, and special events utilizing the VOC (Voice of the Consumer) program.
- Ensures full compliance with Operational Excellence fundamentals: managing waste, standard menus, recipes, and ingredients while managing customer-driven menus and labor standards.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Ensures compliance with Harvest Table?s food, occupational, and environmental safety polices in all culinary and kitchen operations.
- Participates in service education through daily pre-shift huddles, menu meetings, and new associate training programs.
Qualifications
- Ability to communicate with a wide range of individuals and ensure full comprehension of the topic, risk, or liability level.
- Knowledge of food safety and sanitation, food products, and food service equipment.
- Degree from an accredited culinary institute preferred but not required. Bachelor?s degree preferred.
- 4-7 years? executive-level culinary management experience required.
- Minimum 2-3 years? culinary management experience in a multi-unit setting required.
- ServSafe Certification.
- Passion for food trends, flavors, innovation, and recipe development.
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At HTCG, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
Specific Duties & Responsibilities include:
-Adhering to all food safety and workplace sanitation requirements.
-Ensures every item on station is produced to exact recipe & plating specifications.
-Meets daily productivity standards as established by Kitchen Management.
-Sets up station with sufficient product & utensils and prepares cooking & food holding equipment to ensure the station is ready for meal service.
-Prioritizes cooking & preparation times of each order to ensure timely delivery of guest meals.
-Willingly adjusts ingredients and menu item preparation standards to accommodate guest special preparation requests.
-Sets the next meal shift up for success by properly cleaning work stations, equipment & utensils, and maintaining an organized food storage area.
-Executes all position responsibilities in the spirit of proactive team work & cooperation.
-Makes sure all duties & sidework have been completed to standard at the end of their shift.
-Performs additional tasks & projects as assigned.
Helpful Competencies & Qualifications
-Ability to communicate and perform as part of a team
-Ability to memorize and replicate recipe/menu item production procedures.
-Possess the physical stamina to stand working for up to 10 hours.
-Consistently capable of meeting deadlines and production goals with limited supervision.
-Comfortable working in an environment that may experience significant temperature changes.
-Handle stressful situations in a positive and supportive manner.
-ServSafe (Food Handlers Certification) is a plus but can be obtained after starting.
We look forward to interviewing you for the full time or part time restaurant line cook position at Chuy’s - Oklahoma City soon. Apply today and schedule your interview ASAP!
As a Pastry Cook 1, at Aulani, A Disney Resort & Spa, you will be responsible for overseeing the daily operations of all bakery outlets and assist with overall culinary supervision and execution of all menu categories and specific recipes for all bakery menu items including timing, quality, temperature, portion and presentation. Will also assist Leads and Chefs to ensure proper delivery and production of exceptional bakery items for all Resort restaurant outlets and banquets and assist with specific Allergy requests.
Responsibilities :
* Perform various pastry techniques which include, scaling, mixing, proofing, baking, decorating, and finishing
* Prepare products and replicate a recipe according to guidelines with minimal or no supervision
* Prepare, decorate, finish and plate all bakery items to Resort and restaurant standards
* Occasionally assist in creating and decorating cakes, wedding cakes, and custom amenities
* Able to understand and interpret BEOs, Private dining and restaurant orders
* Utilize proper food safety, sanitation and HACCP guidelines throughout all bakeshop food prep areas
* Check and maintain proper temperatures throughout all bakeshop areas
* Produce quality food products and understand the impact of spoilage
* Assist with preparation of items for Guests with special dietary needs
* Portion and arrange food on serving dishes using proper portion control and plate presentation
Additional Pastry Cook 1 Responsibilities:
* Ability to perform all pastry techniques which include, scaling, mixing, proofing, baking, decorating, and finishing wedding cakes and show pieces
* May be required to communicate with Guests on stage when needed to explain cooking techniques or answer questions
* Formulates and prepares recipes for all outlets and banquet requests
* Responsible for monthly inventory and daily food orders
* Assist with providing overall culinary supervision including all outlets
* Responsible for Cast Member Training, progress reports, and bakeshop administration needs
* Assist with preparation of items for Guests with special dietary needs
* Directly assists the chef in the preparation for off-site functions
* Occasionally conducts Promotional cooking demonstrations for Guests
* Proficient in all Stations
* May be required to write and price custom menus for banquet events
* Responsible for inventory, reading menus, and estimate food requirements to create a production plan
Basic Qualifications :
Pastry Cook 1
* Minimum 5 years experience in culinary field/high volume bakery or Culinary Degree and 3 years related experience; Must understand the principles of proper sanitation; Working knowledge of cost controls
* Culinary Education Degree, Certification or Equivalent; Accredited Food safety certification or equivalent; must complete a 6 hour practical
Additional Information :
SCHEDULE AVAILABILTY
Full-Time requires full availability for any shift at any time - including early mornings, late nights, weekends and holidays.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year.
Keyword: AULANI CASTING, AULANICASTING
The pay rate for this role in Hawaii is $39.16 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
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