Code Red Customer Service Jobs in Usa

Account Manager / Customer Service – Engineered Parts Sourcing (Alpharetta, GA)

Full-Time | Onsite | Business Casual | No Travel Required

At EPS, we are more than a supplier—we are innovators in specialty fasteners and cold‑headed parts, trusted by leading OEMs across the globe. With nearly 40 years of expertise and a cutting‑edge facility, we are dedicated to delivering top‑quality solutions for the industrial and automotive sectors.

Our recent expansion in equipment and talent reflects our commitment to growth and excellence. As we continue to evolve, we’re looking for a motivated Account Manager / Customer Service professional to join our team and help support our customers and internal operations.

Learn more about us at You’ll Do

• Maintain ongoing communication between customers and EPS personnel.
• Keep a positive, solutions‑focused attitude with all customer requests.
• Know when to escalate complex requests to the Sales Manager.
• Enter and update customer and vendor information in the company system.
• Gather required paperwork to generate accurate quotations.
• Enter new and repeat customer orders.
• Adjust customer releases that may change daily or weekly.
• Create labels for new parts and update existing labels as needed.
• Prepare Engineering Change paperwork received from customers.
• Expedite vendors to ensure customer needs are met.
• Ask the right questions to quickly problem‑solve when issues arise.
• Demonstrate an understanding of manufacturing processes and machine requirements to support customers with quotes, engineering changes, and quality concerns.
• Work collaboratively on team projects and assignments.
• Organize and prioritize tasks to meet deadlines.
• Assist with customer visits and audits.
• Provide written communication as needed.
• Follow all company policies, procedures, and safety guidelines.
• Perform additional duties as assigned.

What You Bring

• At least 1 year of customer service experience.
• Strong communication and listening skills.
• High attention to detail and strong organizational abilities.
• Ability to work well in a team environment.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• A proactive, self‑driven approach with a sense of urgency when needed.
• Creativity and problem‑solving skills.

Compensation & Benefits

• Salary: $50,000–$60,000 per year, based on experience and education. No commission.
• Dress Code: Business Casual
• Travel: None
• Benefits: Health, Dental, Vision, Life, 401(k), Paid Vacation, and Paid Holidays.

If you’re looking to join a stable, growing, family‑owned company where your work truly matters, we’d love to hear from you.

Description

Customer Service & Accounting Support Specialist (AR/AP)

We are looking for a detail-oriented and customer-focused Sales/Order Administrator to join our growing commercial team. In this role, you will act as the primary order entry/customer service/accounting point of contact for customers, including key medical device accounts, while supporting internal teams to ensure smooth order management, efficient sales operations, and accurate administrative coordination.

Key Responsibilities:

• Act as the primary order entry/customer service point of contact for Phototherapy customers, providing professional communication, service excellence, and support throughout the sales cycle.
• Manage the full order process from entry to confirmation, including sales and shop order creation, order changes, RMA requests, and customer follow-up, ensuring accuracy and compliance with company procedures.
• Review and coordinate incoming quote requests, working closely with the sales team to ensure timely and accurate responses.
• Maintain and update customer accounts, sales data, and documentation within CRM and ERP systems.
• Partner with operations, quality/regulatory and engineering teams to track order status, delivery schedules, and other customer requirements
• Prepare and distribute various order and sales reports, production schedules, performance metrics, and analytical tools to support business operations
• Proactively engage with customers regarding large or high-value invoices, ensuring timely payment and prompt follow-up on overdue payments
• Contribute to cash flow forecasting by providing regular updates on the timing and status of expected customer payments. Coordinate with finance on payment applications, handling of credit notes, refunds, or adjustments as required.
• Verify and monitor customer credit limits
• Process and apply customer payments through cash application, ensuring timely and accurate posting.
• Conduct collections on past-due invoices, communicating with customers to resolve discrepancies and reduce outstanding balances.
• Perform invoice data entry for Accounts Payable (AP), verifying accuracy and proper coding before processing.
• Execute 3-way matching of AP invoices, purchase orders, and receiving documents to ensure accuracy and compliance prior to payment.
• Reconcile Concur and American Express expense reports, ensuring accurate processing, receipt verification, and adherence to company expense policies.
• Ensure compliance with company policies, contractual obligations, and industry regulations in all sales-related documentation.
• Contribute to continuous process improvement initiatives to enhance sales operations efficiency and customer satisfaction.

Requirements

Qualifications

• Bachelor’s degree in business administration, Sales, Marketing, or a related discipline preferred; equivalent professional

experience will be considered.

• Minimum of 2–3 years of experience in a sales administration or related role, preferably within manufacturing, engineering, or the

medical device industry.

• Proficient in Microsoft Office Suite with the ability to quickly learn and navigate Lumitex ERP (Macola), customer portals (GEHC

SSO), and HubSpot (CRM)

• Exceptional organizational skills, accuracy, and attention to detail.
• Strong written and verbal communication skills with the ability to interact professionally with both internal and external

stakeholders.

• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• A customer-focused and solutions-oriented approach.

Why Join Us?

• Opportunity to work on innovative medical technologies that improve patient outcomes.
• Collaborative and growth-oriented work environment.
• Competitive salary, benefits, and professional development opportunities.

Category/Area of Expertise: Retail Operations

Address: 1388 Highway 601 S; Mocksville NC 27028

Store Code: Store 0932 Front End

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties And Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or

exceed customers' expectations

• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

Qualifications

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements

• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).

The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:

• Rapid deployment pole cameras
• Mobile surveillance trailers
• Time lapse video services

The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.

Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.

Customer Onboarding / Sales Order Administration

• Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
• Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
• Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
• Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
• Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
• Ensure customers are followed up the next day following installation.
• Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
• Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
• Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
• Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
• Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.

Ongoing Customer Support

• Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
• Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
• Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
• Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.

Supervisory Responsibilities:

• Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
• Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
• Review time off requests and ensure adequate staff levels are in place at all times.
• Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
• Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
• Conducts regular team meetings and 1-2-1s with direct report lines.
• Identify & implement improvements within the team to ensure efficiencies within all processes.

Education and Experience Requirements:

• High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
• Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
• Two to three years of previous supervisory experience within a help desk, call center or related operation required.
• Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
• Proven track record of successfully developing and executing customer success strategies.
• A passion for helping customers succeed and a commitment to delivering exceptional service.
• Strong leadership and supervisory skills, with experience leading high-performing teams.
• Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
• Experience developing, tracking and evaluating customer success performance metrics.
• Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
• Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
• Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.

Compensation and Benefits:

• Competitive salary range of $60,000 to $63,000 per year depending upon experience.
• 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
• Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
• 401k Plan with Company match of up to 4% and immediate vesting.

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.

WCCTV is an Equal Opportunity Employer.

Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C.

We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus.

This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle.

What You’ll Be Doing:

Customer Support

• Serve as a primary point of contact for customer inquiries (parts, service, equipment)
• Provide basic technical support and identify customer needs
• Communicate order status, lead times, and updates proactively

Order Management & Systems

• Enter and manage orders within ERP systems
• Maintain accurate records in CRM platforms
• Process quotes, acknowledgments, and order changes
• Ensure accuracy across pricing, configurations, and part numbers

Logistics & Fulfillment

• Coordinate shipments with internal teams
• Track deliveries and ensure on-time fulfillment
• Resolve shipping issues and communicate updates to customers

Cross-Functional Collaboration

• Partner with Sales, Engineering, Manufacturing, and Shipping teams
• Ensure alignment on timelines, requirements, and customer expectations

Continuous Improvement

• Identify opportunities to improve processes and customer experience
• Support aftermarket growth through responsiveness and efficiency

What We’re Looking For:

• 2–5 years of experience in customer service, order management, or similar role
• Experience with ERP and/or CRM systems
• (Salesforce, SyteLine, or Pacejet highly preferred)
• Strong communication and organizational skills
• Technical aptitude — experience in manufacturing, equipment, or industrial environments is a plus
• Detail-oriented with the ability to manage multiple priorities

What Success Looks Like

• High order accuracy with minimal errors
• Fast, professional response times to customers
• Strong internal coordination across teams
• Consistent on-time delivery performance

Why Join?

• Be part of a stable, growing, family-owned company with a strong reputation in the industry
• Known for a collaborative, down-to-earth culture where people tend to stay long-term
• High visibility role with the opportunity to grow into aftermarket, service, or leadership paths
• Work closely with multiple teams and make a direct impact on customer experience

If you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role.

Message me directly or apply here to learn more.

Description:

The Counter Sales & Customer Service Associate plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation.

This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service.

Schedule

MondayFriday daytime schedule

Typical hours: 8:00 AM 5:00 PM

WEEKENDS OFF!

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strands Industrial Coatings, United Sales Company, and Wyrick Company.

Requirements:

Customer Service & Sales Support (Primary Focus)

• Provide professional, friendly customer service both face-to-face and over the phone
• Assist walk-in customers with product selection, order placement, and technical inquiries
• Proactively contact preferred end-user customers to support sales and order follow-ups
• Accurately receive and enter telephone orders into company systems
• Track order status and communicate shipment updates to customers
• Support outside sales representatives by providing product and order assistance
• Maintain positive customer relationships through reliable and service-focused interactions

Order Processing & Transaction Accuracy

• Process customer transactions accurately using the point-of-sale (POS) system
• Operate cash register and handle payments responsibly
• Verify orders for accuracy prior to fulfillment or delivery
• Maintain accurate customer records, pricing, and account setup information
• Ensure all paperwork and documentation are complete and accurate

Inventory Control & Stocking

• Receive, organize, and stock incoming merchandise
• Put away weekly stock orders and maintain organized inventory areas
• Reconcile inventory discrepancies and perform inventory transfers as needed
• Utilize handheld inventory scanners and computer systems to manage stock
• Assist with inventory counts and inventory control processes
• Maintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentation

Paint Mixing & Order Preparation

• Prepare paint orders using standard and custom formulas
• Mix paint accurately and safely using appropriate equipment
• Maintain and clean mixing equipment and work areas
• Ensure proper documentation of formulas and color records

(Paid paint mixing experience is preferred but not required.)

Store Operations Support

• Maintain cleanliness and organization of the store and work areas
• Properly dispose of waste materials in accordance with company and regulatory standards
• Assist with general store operations and cross-functional duties as assigned

Work Environment & Physical Requirements

• This is a hands-on retail role requiring:
• Frequent customer interaction throughout the day
• Regular computer and POS system use
• Stocking, lifting, and moving inventory
• Ability to lift at least 50 pounds
• Tolerance for paint odors and industrial products

Required Qualifications

• High School Diploma or GED
• Strong customer service and communication skills
• Comfortable using computers, POS systems, and inventory software
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Valid drivers license with acceptable driving record

Preferred Qualifications

• 1+ years of customer service, inside sales, or counter sales experience
• Experience with inventory control systems or inventory scanners
• Paint mixing or color matching experience (paid experience preferred)
• Retail, automotive, or coatings industry experience
• Sales aptitude and ability to identify customer needs

Additional Requirements

• Ability to pass pre-employment drug screening
• Acceptable Motor Vehicle Record (MVR) upon hire
• Equal Opportunity Employer Statement

We are an Equal Opportunity/Affirmative Action employer and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.

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Required

Preferred

Job Industries

• Other

Inside Sales / Customer Service Representative (CSR)

Location: Wood-Ridge, NJ (Onsite)

Schedule: Monday–Friday | 7:30 AM – 4:30 PM

Department: Inside Sales

Reports To: Sales Leadership

Position Overview

We are seeking an experienced Customer Service / Inside Sales Representative to join a growing Inside Sales team. This newly created role is responsible for supporting customer accounts, processing orders, and assisting with inside sales initiatives to strengthen customer relationships and drive account growth.

The ideal candidate is proactive, highly organized, and relationship-driven, with the ability to thrive in a fast-paced environment while delivering excellent customer service.

Key Responsibilities

• Serve as a primary point of contact for customers by phone and email, addressing inquiries and resolving concerns professionally
• Process customer orders accurately from entry through delivery
• Support the sales team with account management and customer follow-up
• Build and maintain strong long-term customer relationships through consistent communication
• Coordinate with warehouse and operations teams to ensure timely deliveries and order readiness
• Maintain and update customer account information, including pricing, quotes, and order details
• Notify customers regarding pricing updates, delivery changes, or shipment issues
• Identify opportunities to upsell or introduce new products to existing accounts
• Maintain accurate documentation and records in internal systems
• Attend product knowledge meetings, training sessions, and sales meetings as required
• Contribute to daily reporting and communication with internal teams regarding customer needs and order status

Required Qualifications

• 3–5+ years of experience in customer service and/or inside sales
• Experience supporting customer accounts and managing multiple priorities
• Strong communication and interpersonal skills with a customer-focused mindset
• Comfortable working onsite in a fast-paced environment
• Strong attention to detail and organizational skills
• Self-starter with the ability to learn quickly and work independently

Preferred Qualifications

• Experience in food distribution, foodservice, beverage, manufacturing, wholesale, or related industries
• Familiarity with CRM, ERP, and order management systems
• Experience with lead generation, upselling, or account growth support

Technical Skills

• Order entry and account management
• CRM and order processing systems
• Microsoft Office (Outlook, Word, Excel)
• Cross-functional coordination with warehouse/logistics teams

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Life insurance
• Paid time off

Work Environment

This is an onsite office-based position in a fast-paced environment. Reliable attendance and strong collaboration with internal teams are essential.