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At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Years award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We're looking for a Senior Sales Program Manager to be part of making this happen.

We're seeking a strategic and execution-focused Senior Sales Program Manager to drive scalable, high-impact initiatives across our global sales organization and channel partner ecosystem. This hybrid role will own the planning, coordination, and execution of sales programs that accelerate readiness, increase partner engagement, and improve revenue performance.

Position Overview and Objective:

The Senior Sales Program Manager is responsible for:

• Designing and executing global go-to-market programs aligned to sales priorities, product launches, and growth initiatives.
• Developing, delivering, and optimizing enablement content and experiences for internal sales teams and external channel partners.
• Collaborating cross-functionally with product, marketing, operations, alliances and regional sales leaders to ensure GTM readiness.
• Owning program timelines, communication plans, and performance metrics to ensure adoption and measurable impact.
• Building scalable frameworks, enablement content, and tools that accelerate ramp times, rep efficiency and partner activation and engagement.
• Analyzing program and partner performance to identify opportunities for continuous improvement.

Our program managers must have exceptional soft skills in-order to bind cross-functional product and service teams together to ensure they are effective, while minimizing waste and risk. The role requires very strong business acumen, broad understanding of sales processes, leadership, and excellent organizational skills.

Success in this role is predicated on an ability to drive outcomes by emphasizing team strengths to accelerate success while navigating friction and ambiguity.

The ability to build trust with and influence senior leadership is essential. The ideal Program Manager will embody a unique blend of skills in strategic thinking, an eye for detail, artful communication, ability to quickly pivot based business requirements, and to lead varying disciplines of cross-functional teams.

Primary Responsibilities and Duties:

• Strategic Execution Realize sales and channel strategy by proactively helping teams pave the way from concept through launch while ensuring the highest quality of outcomes. Make recommendations on how best to achieve strategy by making sure the team and organization understand desired goals, what success looks like and by ensuring there are clearly established priorities.
• Program Orchestration, Alignment and Communication - Simultaneously facilitate 5-7 major programs at any given time while understanding how the program delivery complexities fit into the bigger product & service delivery vision. This will include planning and managing the timely delivery and operationalization of key sales motions. This position centralizes coordination between the business, sales, channel, customer success, demand and sales development by orchestrating progress from inception to delivery while ensuring alignment. Program managers act as the primary communication liaison for each program by facilitating critical conversations, taking responsibility for shared understanding of status and radiating that information in a consistent and consumable way to stakeholders. Program managers escalate and manage dependencies, issues and risks and ensure action plans are in place and collaborate with other departments to meet target milestones.
• Content Development Responsible for process mapping and content creation for internal and external channel team members. The content can include job aids, training materials, courses and external assets.
• Organizing for Success For each program, ensure that a charter is established with clear objectives, resources, deliverables, and definitions of success; and that all stakeholders are aware of, and aligned with, scope and target milestones. Ensure that the team understands the plan and target milestones. Ensure program level activities are well understood through a regular cadence of team and executive communications, documentation, metrics and processes.
• Meeting Facilitation Demonstrate excellent facilitation skills in moderating meetings. Examples include engaging all participants to facilitate their best contribution, sending agendas ahead of time, establishing clear objectives, managing the process to realize these objectives, capturing key content, and following up promptly on all action items.
• Analytics and Tools Using an understanding of business outcomes and the principles of effective delivery, leverage analytics to radiate actionable information throughout the organization from the team to executive level. Leverage tool capabilities to automate and simplify program activities. Partners with Sales Analytics team to align on core KPIs and metrics that act as the source of truth for the organization. The core data sets must be validated, accurate, complete, and consistent so that best next actions and decisions can be taken.
• Team Participation & Continuous Improvement - Actively contribute to the cohesion and effectiveness of the program management team by adding new ideas, sharing successes and failures, and showing up with a continuous improvement mindset.

Required Skills and Experience:

• 5+ years of sales enablement, channel programs, and/or sales planning experience.
• Experience communicating and representing work to senior leadership, framing discussions to gain valuable feedback, and experience working with technical management teams to develop systems, solutions, and products.
• Analytical and problem-solving experience with large-scale systems.
• Proficient in building trust and establishing relationships across multi-disciplinary teams.
• Aptitude towards establishing and leading teams through multi-disciplinary relationships including sales, customer success, deployment, channel, sales development, product marketing, demand and product organizations.
• Understanding of project and program management skills and methodologies.
• Hands on experience with sales tech stack (Salesforce, LMS platforms, enablement technology).
• Ability to assess risk and, with guidance, drive change management at the program, project, and cross-functional levels.

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work USA (2021-2024), Great Place to Work Canada (2021-2024), Great Place to Work UK (2024), and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting people's and organizations' sensitive data and seeking to end cyber riskwe get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf

** We will only consider applicants who are currently residing in South Florida**

About MMG

MMG Equity Partners is a Miami-based, family-led real estate investment and development platform with a portfolio of retail shopping centers across South Florida. Beyond the real estate business, MMG operates a private family office that manages investments, insurance, and financial reporting across multiple entities and family members. MMG separately owns Tamarack Resort in Idaho. We are a flat, fast-moving organization where you will work directly with principals — not layers of management.

This is a ground-floor role. We are building the function from scratch. The right person will define what AI means at MMG, then build it.

The Role

The Director of AI Initiatives & Adoption is responsible for identifying, implementing, and managing AI tools and systems that meaningfully improve how MMG operates across real estate and family office functions. Every project you take on must connect to a business outcome — faster decisions, better data, more deals, reduced overhead.

You will own four things: identifying where AI creates real value at MMG, building or procuring the tools to capture that value, driving adoption across the team and continuously improving how those tools are used, and ensuring the systems are secure and maintainable. Implementation without adoption is not success.

• Reports to Managing Director
• Direct reports - contractors and freelancers as needed
• Current IT Enviroment - outsourced IT for network support

Current Tech Stack (what you are walking into)

You need to understand these systems deeply. Part of your job is figuring out how to connect them and leverage AI to make us more productive/competitive

What you will work on

Below are four areas where we believe AI creates the nearest near-term value at MMG. You first job is to work with the leaders in each area to assess each, prioritize, and build a 6-month roadmap. In addition to the below, the right individual will identify a myriad of other AI use cases to add value and reduce repetitive tasks.

1. Leasing and Tenant Prospecting

MMG owns retail shopping centers and is responsible for filling vacancies with the right tenants – while we work with third party leasing firms, we wish to supplement their efforts by generating direct leads.

• Design and build AI scraping tools to compile databases of South Florida retailers and service businesses for targeted uses
• Build a tool to identify prospective uses/tenants: given a vacancy (size, location, co-tenancy, demographics), which business types and specific operators are the best candidates?
• Design and build AI-assisted leasing outreach workflow: targeted uses identified for vacancies → database queried → outreach drafted and sent → responses tracked in Dynamics (or other CRM)
• Activate Microsoft Dynamics (or other) as the CRM for online leasing
• Identify tools or workflows to monitor existing tenant health (sales reporting, foot traffic, business review signals) to get ahead of vacancies before they happen
• Identify and implement AI-assisted lease abstracting tool to best fit our environment

2. Real Estate Acquisitions

MMG evaluates potential acquisitions across South Florida. Today this process is manual and dependent on individual knowledge. AI can accelerate every stage.

• Design and build AI scraping tools to compile databases of South Florida real estate owners
• Build an AI-assisted underwriting workflow that pulls property data, comps, and market context into a structured analysis template
• Identify AI tools for market intelligence — rent growth trends, cap rate movements, retail category performance by submarket
• Evaluate AI-powered deal sourcing tools (e.g. CoStar integrations, off-market sourcing platforms

3. Private Family Office

MMG's family office manages investments, insurance, and financial reporting for family members. This is a sensitive area requiring strict data governance — but it also has high-value AI applications.

• Addepar AI integration: explore ways to use AI to generate plain-language investment performance summaries and financial reports from Addepar data, reducing manual reporting time
• Insurance management: build a structured database or AI assistant for tracking insurance policies (G/L, personal property, family member policies) with renewal alerts and coverage gap analysis
• Document intelligence: connect family office files in SharePoint to an AI interface for on-demand retrieval of partnership agreements, tax documents, and legal filings
• Evaluate data governance and access controls for family office data — this is sensitive personal and financial information; AI access must be role-based and audited

IT Infrastructure and Security

You are not a network administrator — we have an outsourced IT firm for that. But you are responsible for AI governance at MMG: ensuring every AI tool introduced into the environment meets a clear security and accountability standard.  Practically, this means:

• Evaluating AI vendors for data handling practices — what data leaves our environment, where it is stored, and how it is used for model training
• Defining and enforcing a data classification policy: what information can be sent to external AI APIs, what must stay on-premise or in private cloud environments
• Working with IT firm to ensure AI tools are deployed within the MS365/Azure security perimeter where possible
• Evaluating the Claude Teams → Claude Enterprise migration and the Microsoft Connector configuration for SharePoint access — specifically, controlling which documents are accessible to AI and by which users
• Vetting any third-party AI integrations (i.e. ZoomInfo, Yardi, etc.) for compliance with firm data policies

Prompt Library & AI Adoption

Building the tools is only half the job. The other half is making sure the team actually uses them — and uses them well. This requires two ongoing responsibilities that most AI roles underestimate.

Prompt Library

You will build and maintain a living prompt library — a curated set of tested, optimized prompts for every recurring AI task at MMG. Examples include: underwriting analysis from a rent roll, lease abstraction for a specific clause type, tenant outreach drafts by use category, and insurance renewal gap analysis. The library lives in SharePoint, is accessible to the full team, and is updated continuously based on user feedback and evolving business needs. A well-maintained prompt library is what turns AI from a tool that one person uses well into a capability that the whole organization depends on.

Adoption Monitoring & Continuous Improvement

You are responsible for whether AI tools actually get used — not just whether they get deployed. This means tracking adoption across the team, identifying where workflows are not sticking, providing training and troubleshooting support to staff using AI tools, and iterating on both the tools and the prompts based on real usage patterns. You will serve as the primary internal resource for the team when they hit limitations or need guidance on how to get better outputs. Deployment without adoption is a sunk cost.

What we are looking for

Required:

• 3–6 years of experience in data, technology, or AI — ideally in a context where you had to figure things out without a large team around you
• Hands-on experience with AI tools and LLM platforms — not just using them, but building workflows, prompts, and integrations on top of them
• Demonstrated ability to connect AI capabilities to specific business outcomes (not just technology for its own sake)
• Comfort with the Microsoft 365 ecosystem — SharePoint, Dynamics, Teams, Azure
• Ability to manage and direct contractors and developers without being the one writing all the code
• Non-technical stakeholder communication — you will regularly present AI recommendations, tool evaluations, and implementation roadmaps directly to the principal(s) who are real estate operators, not technologists. The ability to translate AI capabilities into business outcomes (not feature lists) is non-negotiable. If you cannot explain why a tool matters in terms of time saved, deals sourced, or risk avoided, you will not be effective in this role
• In-office presence at Pinecrest HQ is required initially (possible hybrid in the future)

Preferred

• Experience in commercial real estate, property management, or a related field
• Familiarity with Yardi, Addepar, or similar platforms
• Background that includes both technical work (building things) and strategic work (recommending what to build)
• Experience implementing AI in a small-team / resource-constrained environment

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee, Order Management - Bilingual Canadian French!

In this role, the Order Mgmt. CSA (Customer Service Analyst) is accountable for effectively managing the entire order lifecycle, ensuring timely and effective order entry, validation, processing and tracking to ensure on time and in full delivery of customer orders always maintaining a good relationship with the customer. Purchase orders are essentially received via EDI, Email / FAX etc. The list of activities extends with Order entry/adjustments, collaboration with sales, S&OP, shipping facilities, carrier, coordinating with customer’s receiving team to ensure timely and in full delivery of goods.

Responsibilities

· Checking various sources of PO inflow (EDI queue, Fax / email inbox & USPS) periodically

· Entering orders in the business ERP within given TAT

· Proactively manage product allocation on the orders.

· Ensuring delivery note on sales orders gets created in a timely fashion.

· Coordinating with shipping facilities to get the product shipped to customers.

· Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)

· Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order.

· Coordinating with customers to obtain substitutes (replacement items) for unavailable items and share availability dates.

· Support customers with pool date coordination, rush shipment arrangements, and problem resolution.

· Order track and trace when shipped out of the shipping facility and share real time updates with the customer.

· Communicating with customers about various process updates such as (Order Qty or Date changes, different updates on availability, delivery, etc).

· Daily maintenance in SAP which would include reviewing error reports with the order management tool: ZORD

· Analyzing order trend of customers and raise flag if variation experienced.

· Work as a team to process any ad hoc request promptly

· Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally.

· Ability to analyze and resolve problems before escalating to the next level.

Qualifications we seek in you!

Minimum Qualifications

· Good understanding of upstream and downstream OTC processes

· Good communication skills (written & spoken)

· Strong analytical mindset, problem solving and organization skills.

· Proficiency with system applications, especially MS Office (outlook, excel, word, power point etc.)

· Experience in customer service and or supply chain and order management.

· Good written and spoken communication skills.

· Possess ability to handle multiple tasks at a given time.

· Demonstrate ability to collaborate and partner with internal and external stakeholders.

· Shift Timings: 8 AM to 5PM and working on QE close weekends

Preferred Qualifications/ Skills

· Resources from Order management domain and worked on SAP ERP-

· Bachelor’s Degree (business, logistics or finance is preferred.

· Good understanding of upstream and downstream processes

· Good communication skills (written & spoken)

· Strong analytical mindset, problem solving and organization skills.

· Good Working knowledge of tools like SAP / S4 HANA, Power BI, SAP Analytics Cloud, Tableau, Blue Yonder, Salesforce and Ariba

· Proficiency with system applications, especially MS Office (outlook, excel, word, power point etc.)

· Strong team player

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is [$49,000 to $54,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

“Los Angeles, California based candidates are not eligible for this role. Wilkes-Barre, PA area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.