Cloud Technologies List Jobs in Usa

LOCATION:

- Charlotte: NC

- Jacksonville: FL

MUST HAVE: Mobile Device Infrastructure

Position Summary

The Corporate Mobile organization forms part of Employee Experience Technology (EET) and is responsible for the Banks Mobile strategy, managing a portfolio of mobile products and services including mobile applications for over 80,000 employees and devices globally.

A requirement has arisen within the Corporate Mobile team for a Mobile Engineer to drive significant engineering improvements for the overall employee experience and growing BAU engineering requirements. In doing so will support the creation of all relevant artefacts, design documentation and operating models to successfully manage and maintain existing products and services as well as delivering new products and services to our environment.

The role requires a collegial yet assertive approach when working among, coordinating with but ultimately ensuring compliance of all Architecture, Engineering and Operational standards. The person will be part of an amazing engineering team who have responsibility for engineering activities on our current global mobile platform as well as future state deliverables working with multiple technologies, reporting to a Senior Mobile Engineer within the team.

Application configuration and engineering of our existing platform with a strategic view on our future state

Deliver an amazing employee experience of our products and services, with an automation first mindset

Liaison with Global Information Security, Operations, Product, Engineering, Architecture and Vendors to deliver robust mobile platforms and solutions

Management of technical input into Book of Work Entries

Development of high and low level designs to meet bank requirements and security demands

Execution of testing and validation in lower level environments

Continual ownership for the accuracy and completeness of all technical documentation

Represent technical requirements for the deployment of new services

Participate in regular requirements meetings to groom backlog and agree feature releases

Provide best practice application engineering framework and architecture to ensure performant and functional mobile solutions

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Required Qualifications

Experience of engineering activities on Blackberry UEM / Good Dynamics environment

Knowledge / experience of working on other mobile MDM environments - Intune / Workspace 1 / Mobile Iron

Knowledge / Experience of application wrapping technologies - Blackberry SDK / Intune SDK / Blue Cedar

Experience of working with application signing teams to publish mobile applications

Policy structure and management via MDM for enterprise grade mobile solutions

Experience of both Apple and Android Enterprise Management technology (Apple Business Manager / KNOX / Google ZT

Experience of Mobile Threat Defense technology

Desired Qualifications

• Experience of Cloud technology in support of mobile solutions (Azure / AWS)

• Automation experience with powershell, python or other solutions

Job Title : Lead Software Engineer (AWS EC2, Java, Spring Boot)

Location: Jersey City NJ

Term: Contract

Need 12+Years of Java lead exp Candidate locals to NJ

Primary Skill : AWS EC2, Java, Spring Boot

Job Description :

We are seeking a highly capable Senior / Lead Java Full Stack Developer with strong expertise in AWS cloud technologies. The ideal candidate will be proficient in building scalable web applications using modern Java frameworks and front-end technologies, while also possessing good experience working with AWS services in a production environment

• Design, develop, test, and deploy high-quality full-stack applications using Java, Spring Boot, and modern front-end frameworks
• Implement backend services using Java, Spring Boot, and related technologies.
• Develop and consume RESTful APIs and ensure seamless integration between front-end and back-end components.
• Work with AWS services such as EC2, Lambda, S3, RDS, API Gateway, and integrate them into applications.
• Collaborate with cross-functional teams including QA, DevOps, and Product Management to ensure timely delivery

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services to enhance the overall customer experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner
• Resolving technical issues efficiently, aiming for first-contact resolution
• Researching and retrieving information across systems to address customer concerns
• Collaborating with other departments to resolve complex issues
• Accurately documenting customer interactions and claims in internal systems
• Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures
• Protecting customer privacy and handling confidential information responsibly
• Escalating unresolved issues to appropriate personnel when necessary
• Participating in ongoing training and team meetings to stay current on systems, products, and procedures
• Maintaining consistent attendance and adhering to your work schedule

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with the Windows operating system
• Dependability and punctuality
• Strong problem-solving and troubleshooting abilities
• A calm, empathetic, and customer-first mindset
• Ability to multitask, stay organized, and work independently
• A collaborative spirit and a passion for helping others
• Comfort working in a fast-paced, evolving environment

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In

***No Third Parties***

***US Citizenship Required for Security Clearance***

JOB LOCATION:

Remote / Washington, DC

JOB SUMMARY:

Genesis Consulting is seeking an experienced, ambitious, and resourceful SAP Concur Training Lead for a public sector client in Washington, DC. Join our team and utilize SAP cloud technology to configure, deliver and support applications for our clients while leveraging concepts of Lean, Agile, Kanban and SAFe. Our clients are some of the world’s leading companies and the candidate will be a part of challenging projects to build and support technical solutions for their needs.

DUTIES AND RESPONSIBILITIES:

The SAP Concur Training Lead will support training for business transformations of SAP Concur Travel, Request and Expense. Duties will include but may not be limited to:

• Develop a complete SAP Concur end-user training plan and curriculum

• Identify and fully develop End User Training Content for customers based on the best medium for content consumption (e.g. Online vs Instructor Led)

• Prepare and build training content in Articulate 360.

• Conduct training needs assessments by collaborating with customer stakeholders and Genesis project team to understand the current LMS environment and any special requirements or needs that should be factored into content development

• Work with the customer on instructional design and content authoring approaches for training development consistent with their LMS/Training Approach

• Create and implement custom education programs that demonstrate knowledge of Adult Learning Principles and incorporate best practice delivery techniques

• Plan, design, develop, organize, write, and edit instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT, eLearning)

• Develop course objectives and design plan based on assessment results

• Interview Subject Matter Experts and clients to collect necessary information to design and develop blended education solutions

• Conceptualize and develop evaluation measures, including knowledge checks, course evaluations, and tests

• Create training materials based on Training Plan and role-based content

• Conduct Train-The-Trainer sessions (possibility to expand into training delivery in subsequent phases of the project if desired)

• Provide application knowledge, methodology expertise and/or industry knowledge

• Build and maintain client relationships by consistently delivering exceptional service and exceeding expectations

• Status reporting, issue identification, problem-solving

MINIMUM QUALIFICATIONS/EXPERIENCE:

• 3-5+ years of SAP Concur end-user training experience in a client-based setting; proven experience in a Public Sector environment

• Expert knowledge in MS Office tools: PowerPoint, Word, MS Teams, SharePoint

• Experience conducting training needs assessment

• Clear implementation experience and expertise in full training delivery: plan, design, develop, organize, write, edit end-user guides, instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT, eLearning)

• Classroom Training Experience

• Professional Services or Big 4 Consulting Experience

• Experience in organizational design as well as operating & changing delivery models

• Demonstrated experience with Articulate or similar platforms on at least 2 SAP Concur projects

• Proven ability to develop engaging and effective implementation-focused training curricula to provide essential knowledge and enhance user adoption

• Knowledge of Instructional Design Theory and Adult Learning Principles

• Strong attention to detail

• Excellent customer service and interpersonal skills

• Ability to work independently and as part of a team

• Ability to handle multiple priorities and work well under pressure with multiple deadlines

• Excellent communication, interpersonal, and influencing skills; strong executive presence, including the ability to partner with and effectively influence multiple stakeholders; ability to work with both business and technology stakeholders

• High comfortability working closely with senior leadership throughout the organization.

MINIMUM EDUCATION:

• Bachelor’s Degree Required

REQUIRED CERTIFICATIONS:

• None Required

• SAP, SAFe, CSM Certifications Desired

About this Position:

Job Title: Technical Writer

Responsibilities:

• Develop and manage federally required documentation for client.
• Prepare and maintain APDs (IAPDs, OAPDs, updates) with supporting materials to secure and retain federal approval and funding.
• Document system architecture, modular design, and technical implementation to meet client's compliance and certification standards.
• Create and maintain the client's Data Quality Plan, including governance, standards, validation, monitoring, and alignment with AFCARS, NCANDS, and NYTD reporting.
• Support PMO and OCM teams with documentation and related project tasks.
• Develop and maintain implementation and operational documents such as deployment guides, configurations, disaster recovery, and continuity plans.
• Maintain business process documentation, SOPs, and end-user materials (user guides, training manuals, job aids, knowledge base).
• Ensure documentation governance through standards, templates, version control, and repository management, keeping content updated throughout the lifecycle.
• Collaborate with cross-functional teams and support federal reviews, audits, and documentation requests, translating complex technical concepts into clear documentation.

Required Skills/Experience:

• Bachelor's degree in Business, Information Systems, or a related field.
• Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years).
• Experience with cloud technologies, SaaS solutions, and data analysis. (3 Year).
• Exceptional writing, editing, and proofreading skills, with a keen eye for detail. (5 Years).
• Effective communication, organizational and time-management skills.
• Detail-oriented with a focus on producing high-quality deliverables.
• Ability to work independently as well as collaboratively within a team.

Preferred/Not Required:

• Specific experience in case management with Child Welfare domains.
• Hosted web application implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services).
• Change management experience.

"No phone calls please."

"We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, citizenship or any protected status."

Pyramid Systems is looking for a Infotmation Security Officer who is passionate about bringing top secerity to Federal clients .

Key Skills:

• 5+ years of experience in the ISSO field, focusing on supporting the security activities associated with evaluating, implementing, managing security practices, and continued operations of new and existing technologies
• Understanding of CI/CD pipeline and enterprise DevSecOps implementation is preferred
• Experience with Amazon Web Services (AWS) Architecture
• Experience with Continuous Monitoring and reporting monthly status reports
• Experience analyzing and reporting cyber security vulnerability scans
• Artificial Intelligence / Machine Learning experience a bonus

• Communicate regularly with DHS customers and internal engineering teams to lead required RMF process/steps to assess and authorize a system obtaining and maintaining a full ATO (Authority to operate).
• Perform monthly continuous monitoring reporting to include analysis of scans, logs, accounts, etc.
• Assist the customer with authorizing assessment and authorization (A&A) documentation.
• Support writing and reviewing of Risk Management Framework (RMF) documentation packages to support risk assessments.
• Design and execute the security testing plan of all requirements and analysis required to complete a RMF package document for submittal and approval.
• Knowledge of web, databases, containers, and application security scanning and reporting for RMF processes, procedures, and governance.
• Knowledge of Cybersecurity, Network, Systems, and Software Engineering best practices
• Experience with CSAM, STIGs, and SRGs.
• Be proficient with vulnerability scanning tools and frameworks to evaluate the security posture of a system.
• Assist the customer in preparing training and table top exercises for contingency planning, incident response and disaster recovery.
• Have technical understanding of cloud technologies (i.e., AWS, microservices, zero trust, data streaming, data pipelines, containers, etc.) and their implementation within the customer's network environments.
• Shall complete ISSO USCIS provided training as required

• 5+ years of experience in the ISSO field, focusing on supporting the security activities associated with evaluating, implementing, managing security practices, and continued operations of new and existing technologies
• Experience with requirements analysis, architect, design, and documentation development of cybersecurity and information security solutions
• Experience leading RMF for IATT/ATO activities involving custom on-prem and cloud solutions is a bonus.
• Experience performing vulnerability risk analysis on the deficiencies found during RMF control testing.
• Experience with cybersecurity tools and scanners used to evaluate the security posture of the system/enclave (preferred tool experience: Palo Alto Prisma Cloud, BurpSuite, Checkmarx, NexusIQ, SonarQube)
• Experience with Jira, Confluence, Splunk
• Expertise in Agile and DevSecOps approaches
• Artificial Intelligence / Machine Learning experience a bonus
• MUST BE US CITIZEN and OBTAIN A PUBLIC TRUST

Education:

• Bachelor's Degree in Computer Science or related filed required

Salesforce Product Owner/Manager
Location: Remote from US
Department: Enterprise Applications
Employment Type: Contract/Contract to Hire

Overview
The organization is seeking a Salesforce Product Owner or Product Manager to lead enhancements, governance, and the long term roadmap for the Salesforce platform. This role focuses on closing the gap between business expectations and current system capabilities while also shaping the future direction of Salesforce, including exploration of Service Cloud, Agent Cloud, and emerging AI driven features. This position requires strong local partnership with Jacksonville based stakeholders and the ability to navigate a complex, multi system environment.

Key Responsibilities

Product Ownership and Roadmap
• Own and refine the Salesforce roadmap, including near term improvements to data quality, integration, and reporting, as well as longer term initiatives such as Agent Cloud and AI assisted capabilities.
• Prioritize work based on business value, complexity, and cross functional impact.
• Ensure business expectations are aligned with realistic delivery timelines and technical feasibility.

Requirements Gathering and Backlog Management
• Lead discovery sessions across Sales, Finance, HR, Operations, and Contracts teams to gather detailed requirements.
• Document clear user stories, acceptance criteria, and functional requirements.
• Evaluate opportunities for AI assisted workflows, agent productivity tools, and automated recommendations within Salesforce.

Data Quality and Governance
• Establish data governance standards to reduce duplicate accounts and inconsistent information.
• Define validation rules that support accurate opportunity management and prevent incorrect or duplicate entries.
• Improve data alignment across revenue structures, people attributes, and account hierarchies.

Integration and Automation
• Identify integration needs across Salesforce, Oracle Fusion, Mosaic, HR systems, Finance systems, and other downstream applications.
• Evaluate automation opportunities such as eliminating manual uploads of financial hierarchies and improving synchronization of HR and Finance attributes.
• Work with technical teams to prepare the platform for future AI or Agent Cloud capabilities that rely on strong upstream and downstream data integrity.

Revenue and Reporting Alignment
• Partner with Finance teams to resolve gaps between estimated and actual revenue and ensure reports reflect accurate information at profit level structures.
• Improve the flow of win or loss information and reduce the need for duplicate entry across CRM and contract related objects.
• Strengthen reporting visibility across retailers, revenue breakdowns, and opportunity lifecycle stages.

User Experience and Adoption
• Lead user acceptance testing and ensure enhancements meet the required standards.
• Define requirements for alerts, reminders, and user guidance, including notifications tied to financial mismatches or incomplete opportunity steps.
• Support communication, training, and adoption activities for new features and process changes.

Qualifications
• Five or more years of experience as a Product Owner, Product Manager, or Salesforce focused Business Analyst.
• Strong understanding of Salesforce Sales Cloud and familiarity with Service Cloud or concepts related to agent workflows and AI capabilities.
• Experience working with financial and HR systems, preferably Oracle Fusion.
• Skilled in opportunity lifecycle management, revenue workflows, data quality, and Salesforce reporting.
• Effective communicator with the ability to work closely with senior business stakeholders.
• Must be local to Jacksonville, Florida or willing to relocate.

Ideal Candidate
The ideal candidate is proactive and detail oriented, capable of driving both immediate system improvements and long term platform evolution. This person brings structure to complex business needs, aligns teams around priorities, and focuses on delivering enhancements that improve data accuracy, reporting, opportunity management, and cross system consistency. They are comfortable working in a hybrid environment, influencing stakeholders, and preparing the organization for future capabilities such as Agent Cloud and AI assisted features.

Welcome to ConsultNet, SaltClick, and Omni. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services, both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years, thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At ConsultNet, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

Job Title: Tech Lead – .NET Microservices (Kafka & AWS)

Location: Fort Mill, SC (Onsite) [Local Only]

Experience: 10–12+ Years

Job Summary:

We are seeking a highly skilled Tech Lead – .NET Microservices Engineer with strong expertise in Apache Kafka and AWS cloud services. The ideal candidate will lead the design, development, and deployment of scalable, high-performance distributed systems using modern cloud-native architectures.

Additionally, the role involves driving strategic initiatives leveraging Generative AI, Terraform, and .NET Core to enhance enterprise platforms and communication frameworks.

Top Skills Required:

• .NET Microservices
• Apache Kafka
• AWS Cloud Services

Technical Skills:

• Strong experience in .NET Core / .NET Microservices architecture
• Hands-on experience with Apache Kafka (event-driven systems, streaming)
• Expertise in AWS services (compute, storage, serverless, integrations)
• Experience with Terraform (Infrastructure as Code)
• Exposure to Generative AI concepts and applications
• Strong understanding of distributed systems and cloud-native design
• Experience with REST APIs, messaging systems, and scalable architectures

Responsibilities:

• Lead design and development of scalable .NET microservices-based applications
• Architect and implement event-driven solutions using Kafka
• Deploy and manage applications on AWS cloud platforms
• Provide technical leadership and mentor development teams
• Implement Infrastructure as Code using Terraform
• Drive adoption of Generative AI solutions for business use cases
• Collaborate with cross-functional teams to align technical solutions with business goals
• Ensure high performance, scalability, and reliability of systems
• Monitor system performance and troubleshoot production issues
• Analyze metrics and continuously improve system efficiency
• Ensure adherence to best practices, security, and compliance standards

Qualifications:

• 10–12+ years of overall IT experience
• Strong expertise in .NET Core, Microservices, Kafka, and AWS
• Proven experience leading enterprise-scale application development
• Hands-on experience with cloud-native and distributed architectures
• Familiarity with Generative AI and modern automation tools
• Excellent communication and stakeholder management skills

• 
  
• The Business Systems Analyst (BSA) will support client's enterprise Identity & Access Management (IAM) transformation. This includes:
  
• WIAM migration activities (metadata and certificate updating, coordination with client applications, etc)
  
• PingFederate to PingOne Advanced Identity Cloud (AIC) modernization
  
• Access governance improvements (who has access to what, and why)
  
• Cross?platform identity initiatives spanning Security Services
  
• This role bridges business needs and engineering delivery by ensuring work is clearly defined, well documented, properly tracked, and delivered with strong testing and governance.
  

• 
  
• SAML certificate lifecycle coordination
  
• SAML = Security Assertion Markup Language (a standard for single sign-on)
  
• Coordinating certificate rotation across multiple applications, environments, and vendors
  
• Tracking owners, dates, dependencies, and cut over steps in structured trackers (e.g., Excel)
  
• SAML connection migration planning and execution support
  
• Helping move Identity Provider (IdP) connections from legacy federation to modern platforms
  
• IdP = Identity Provider (system that authenticates users)
  
• Migration readiness and execution tracking
  
• Requirements capture, integration mapping, status reporting, and risk/dependency management
  
• Documentation at scale
  
• Maintaining living runbooks and migration guidance in Confluence
  
• Keeping Jira work items audit-ready with clear ownership and due dates
  

• 
  
• IAM Program & WIAM Migration Support
  
  
  • 
    
  • Support engineering teams migrating PingFederate connections to PingOne Advanced Identity Cloud (AIC) and Microsoft Entra ID
    
  • Entra ID = Microsoft's cloud identity service (formerly Azure AD)
    
  • Track milestones and deliverables across workstreams, including:
    
  • Certificate updates and expirations
    
  • RBAC updates
    
  • RBAC = Role-Based Access Control (access is granted by role)
    
  • Compliance-driven tasks and evidence
    
  • Coordinate dependencies across multiple IAM workstreams to prevent bottlenecks
    
  • Conduct impact analysis of technology changes on business processes and IAM systems
    
  • Provide system and business process support across multiple IAM program engagements
    
  
  
  
• Business Analysis & Delivery Coordination
  
  • 
    
  • Plan, elicit, capture, analyze, and validate requirements for IAM initiatives:
    
  • Business requirements (what is needed)
    
  • Functional requirements (what the solution must do)
    
  • Technical requirements (how it integrates and operates)
    
  • Document and assess current-state IAM processes, integrations, and access models
    
  • Maintain rigorous Jira notes including:
    
  • Ownership, due dates, constraints, risks, dependencies, and decisions
    
  • Maintain accurate, iterative Confluence documentation for all IAM projects
    
  • Assist with data models and interface specifications where needed for IAM systems
    
  • Log system and process changes using approved change management tools (e.g., FastTrack)
    
  • Ensure IAM changes are properly tested before deployment
    
  • Coordinate UAT and functional testing
    
  • UAT = User Acceptance Testing (business confirms the solution meets needs)
    
  
  
  
• Meeting & Stakeholder Management
  
  • 
    
  • Facilitate discussions between engineering, security architecture, business stakeholders, and program leadership
    
  • Support collaborative system and data design sessions with users and technical teams
    
  • Coordinate meetings responsibly (e.g., avoid conflicts with Agile ceremonies)
    
  • Summarize meetings with clear action items and track accountability
    
  • Present complex IAM options and tradeoffs in a clear, decision-supporting way
    
  
  
  
• ???Quality, Documentation & Governance
  
  • 
    
  • Ensure IAM changes and access-control updates are properly authorized by management
    
  • Handle confidential identity-related information professionally and securely
    
  • Support compliance needs, including IAM controls, audit readiness, and certificate expiration management
    
  • Ensure documentation is clear, complete, current, and aligned to corporate standards
    
  • Adhere to corporate policies, procedures, and IAM governance requirements
    
  
  
  

• 
  
• Core Experience (Required)
  
  • 
    
  • Proven experience (1+ years) as an IT Business Analyst / Business Systems Analyst supporting complex corporate environments
    
  • Extensive experience with large scale migrations or updates across multiple organizations and third party vendors
    
  • Hands-on experience with IAM concepts and platforms, such as:
    
  • Federation and SSO
    
  • SSO = Single Sign-On (one login for multiple apps)
    
  • SAML and certificates
    
  • RBAC
    
  • Directory technologies (e.g., LDAP/AD concepts)
    
  • Strong understanding of SDLC and testing methods
    
  • SDLC = Systems Development Life Cycle (plan build test deploy support)
    
  • Demonstrated ability to manage and track multiple simultaneous workstreams with high attention to detail
    
  
  
  
• Technical & Analytical Skills (Required)
  
  • 
    
  • Strong Excel skills for tracking plans, owners, timelines, and dependencies
    
  • Ability to review/analyze data sets and system outputs; familiarity with ODBC is a plus
    
  • ODBC = Open Database Connectivity (standard way to connect to databases)
    
  • Ability to produce process documentation that is structured and easy to follow
    
  • Strong experience with Scrum/Agile delivery tools (e.g., Jira and Confluence)
    
  
  
  
• Behavioral & Professional (Required)
  
  • 
    
  • Strong stakeholder management and the ability to influence with data-driven reasoning
    
  • Highly organized multitasker with attention to detail
    
  • Energetic, engaging, and collaborative working style
    
  • Demonstrates professionalism and ethical conduct in all interactions
    
  
  
  
• Education / Background
  
  • 
    
  • BA/BS in Business, Computer Science, or related field OR equivalent experience (e.g.,
    
  • 10+ years comparable experience)
    
  • Compliance familiarity (security, audit, access control) strongly preferred
    
  • Prior experience in Identity & Access Management, Security, or similar field
    
  
  
  

• 
  
• Required (Day 1 Readiness)
  
  • 
    
  • Jira (work tracking, user stories, acceptance criteria)
    
  • Confluence (documentation, runbooks, migration guidance, decision logs)
    
  • Servicenow (ticketing and request flows)
    
  • Excel (tracking owners, dependencies, milestones, certificate rotations, cutover plans)
    
  • SAML / certificates (baseline understanding of certificate rotation impacts and coordination)
    
  • Working knowledge of at least one identity platform:
    
  • PingFederate (legacy federation) and/or
    
  • PingOne Advanced Identity Cloud (AIC) and/or
    
  • Microsoft Entra ID
    
  
  
  
• Nice to Have (Accelerators)
  
  • 
    
  • Visio / Miro (process flows, integration diagrams)
    
  • Splunk familiarity or other log query experience
    
  • SharePoint (document management / collaboration)
    
  • Microsoft Project / Project Server (formal project plans and dependencies)
    
  • Change management tooling (e.g., FastTrack)
    
  • Scripting familiarity (e.g., Python) for light automation or data validation
    
  • eCommerce domain exposure (rare, but beneficial in some integration scenarios)
    
  
  
  

• 
  
• Preferred
  
  • 
    
  • Security/IAM adjacent certification (any of the below are helpful)
    
  • CISSP
    
  • Security+ (baseline security knowledge)
    
  • Identity-focused training/certificates (Ping/Microsoft identity learning paths)
    
  
  
  
• Nice to Have
  
  • 
    
  • CBAP / CCBA (IIBA Business Analysis certifications)
    
  • CBAP = Certified Business Analysis Professional
    
  • CCBA = Certification of Capability in Business Analysis
    
  • Agile certification (CSM, PSM, or equivalent)
    
  • CSM = Certified ScrumMaster
    
  • PSM = Professional Scrum Master
    
  • Cloud fundamentals (Azure fundamentals or similar)
    
  • Testing certifications (ISTQB or equivalent)
    
  • ISTQB = International Software Testing Qualifications Board