Cloud Managed Services Examples Jobs in Usa
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The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Job Responsibilities
- Deliver meals to patients using the Room Service program, ensuring accuracy of delivery to the correct patient, room, or nursing unit
- Position meal trays appropriately for patients, such as placing trays on bedside tables for ease of access and comfort
- Measure and record patients' intake when required by physician orders or nursing care protocols, maintaining accurate documentation
- Assist patients and family members with menu selection, providing guidance and clarification using trained scripting techniques
- Respond to patient and family questions regarding meals and menu options with professionalism, courtesy, and empathy
- Use computerized scanning devices to track meal delivery status in the Room Service system for accurate and timely updates
- Retrieve soiled trays from patient rooms and inspect them for personal belongings, medical devices, or medications before returning them to the kitchen
- Deliver floor supplies, snacks, and nutritional supplements to nursing units, and monitor stock levels of tube feedings and supplements to maintain par levels
- Communicate with nursing staff about any special meal requests, delays, or concerns regarding patient dietary needs or preferences
- Clean and sanitize meal delivery carts, trays, and dishware using commercial dish machines and cleaning equipment, following safety guidelines
- Maintain a clean and safe work environment by practicing proper food handling, sanitation procedures, and recording required HACCP temperature logs
- Perform routine restocking of trays and nourishment items, assist with detailed cleaning tasks in the kitchen or service areas, and dispose of trash or recyclables according to facility policy
Position Qualifications
Preferred:
- High School or Equivalent
Work Environment
- As a Room Service Associate, you'll work in a fast‐paced, dynamic environment that requires physical stamina and attention to safety. The role involves standing and walking for extended periods, often in areas with high foot traffic and limited space. You'll be exposed to varying temperaturesincluding brief periods in extreme heat or coldas you move between kitchen areas, delivery routes, and occasionally to outlying buildings.
- The kitchen environment can be noisy, with occasional wet floors and exposure to sharp tools and equipment such as slicers and grinders. Tasks may include bending, stooping, reaching overhead, and lifting items up to 40 lbs, as well as pushing and pulling food carts or equipment in and out of the department. Proper use of personal protective equipment (PPE)including a cutting glove, apron, goggles, safety shoes, and chemical‐resistant glovesis required to ensure your safety while performing daily tasks.
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Age of Patients Served
- All Age Groups
HIPAA Roles‐Based Access to Patient Information
- None ‐ No access to patient information ‐ Level 0
Required
Preferred
Job Industries
- Other
Ready to quit your day job and jump into the restaurant industry with us? We're not your average restaurant, and we don't want your average Service Assistant, better known as a Vibe Setter. Are you ready to have fun while building your career? We don't believe in the dull and mundane... in fact, we adamantly reject it!
As a part of our badass team (yep we said it), you'll help deliver our mission by joining a team of GOATS that, together will continue to grow the legacy of our brand and be brand stewards. The Vibe Setter is the face of our restaurant, and we take great pride in who we have representing us. Service Assistants work in the dining room maintaining and enhancing the quality of our customer service. The primary focus is assisting the Servers with food running, table clearing, and guest service. You will ensure everyone who comes through our doors as a guest will leave as a friend by being your authentic self.
Requirements:
Minimum Qualifications (with or without accommodation)
Must possess or be able to obtain a valid food safety certification or any other food/alcohol certification, as required by state law
Able to stand for 10 hours and lift at least 50 pounds
Good hearing for safety and accurate communication
Must be able to read, write and speak in English
Must have reliable transportation
Additional Info:
Our Service Assistants are Responsible for:
Supporting our service team to ensure they are set up for success to deliver great experiences
Providing our guests with the highest level of service standards to create new and repeat business and avoid guest complaints
Promoting our products to guests by communicating with extensive product knowledge on food, beverage and promotional menus.
Assisting to ensure the dining room is set up perfectly for our guests while maintaining safety and sanitation standards
Being aware of and abiding by all liquor service laws, including not overserving guests or serving underage Guests.
Completing and passing all training courses require and continuing their education through additional training modules
Unique Benefits:
Work alongside, learn and grow from fellow GOATs. Whatever your goals are in life, our goal is to make you more prepared to get there.
Become a part of a culture that creates connections between iconic brands and guests. Join the fun and ONE TEAM culture that makes us great!
We have a bunch of fun brands, and this role will give you discounts to eat at all of them. You also get a discount on our retail!
We use innovative technology for easy scheduling.
Daily pay? We got you. Have your money in your pocket as soon as the next day.
We have an open door policy because your voice always matters.
Refer a friend...get paid for bringing on another GOAT.
Need medical insurance? Offered to all full-time team members.
Get rewarded for working with us! Exclusive partnership discounts for theme parks, concerts, hotels and online shopping.
Job Description
Must Have Technical/Functional Skills
• Extensive experience with cloud platforms (AWS, Azure, GCP) and hybrid environments.
• Deep knowledge of data center technologies, including networking, storage, virtualization, and server infrastructure.
• Hands-on experience with automation tools, orchestration, and monitoring solutions.
• Strong understanding of security, compliance, and disaster recovery frameworks.
• Deep knowledge of cloud platforms (AWS, Azure, GCP) including IaaS, PaaS, and hybrid cloud architectures.
• Strong understanding of data center technologies: networking, storage, virtualization, compute, and server infrastructure.
• Hands-on experience with cloud migration, integration, and hybrid cloud strategies.
• Expertise in disaster recovery, high availability, and business continuity planning.
• Proven experience in leading technical teams and mentoring engineers.
• Ability to define, implement, and execute infrastructure strategies aligned with business goals.
• Capability to influence and guide senior stakeholders on technical decisions.
• Experience managing large-scale data center operations and cloud infrastructure.
• Knowledge of ITIL, operational best practices, and incident/problem management.
• Awareness of compliance, regulatory, and security standards (ISO, SOC, GDPR).
• Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
• Strong collaboration skills for working with cross-functional teams including architects, project managers, and vendors.
Good to Have
• Experience with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation).
• Scripting skills in Python, PowerShell, or Bash for automating operational tasks.
• Exposure to AI/ML workloads in cloud environments.
• Familiarity with edge computing or hyperconverged infrastructure solutions.
• Experience in managing large-scale infrastructure projects, including budgeting and resource planning.
• Knowledge of Agile/DevOps methodologies applied to infrastructure teams.
Roles & Responsibilities
• Highly experienced professional with over 10 years in leadership roles, specializing as a Subject Matter Expert (SME) in Cloud and Data Centre technologies. The role is responsible for defining and overseeing cloud infrastructure strategies,
managing data center operations, and providing expert technical guidance to ensure optimized, scalable, and secure solutions. This individual will act as the technical authority, driving innovation, operational excellence, and strategic alignment across cloud and data center initiatives.
• Define and implement cloud and data center strategies aligned with organizational goals.
• Drive innovation in infrastructure design, deployment, and operational efficiency.
• Evaluate emerging cloud technologies and recommend adoption strategies.
• Serve as the Subject Matter Expert for cloud platforms (AWS, Azure, GCP, or private cloud) and on-premises data center technologies
• Provide technical guidance to teams on architecture, deployment, and operational best practices.
• Lead complex troubleshooting, performance tuning, and capacity planning initiatives.
• Oversee day-to-day operations of data centers, including monitoring, maintenance, and incident management.
• Ensure high availability, disaster recovery, and business continuity plans are robust and tested..
• Manage vendor relationships and service contracts for critical infrastructure components.
Title - Cloud Engineer
Experience – 5 years
Client – Honeywell
Location – Plano, Texas
Only US Citizens (ITAR position)
We are seeking a skilled Cloud Infrastructure Engineer / Cloud Administrator to manage and support enterprise cloud environments across AWS and Microsoft Azure. This role will be responsible for subscription and account management, security and access control, cost optimization, and ensuring reliable, compliant, and well‐governed cloud operations.
Key Responsibilities
- Manage and administer AWS and Azure subscriptions/accounts, including setup, configuration, and ongoing maintenance
- Design and implement IAM, RBAC, policies, and access management aligned with security best practices
- Handle subscription governance, cost management, budgets, forecasting, and billing optimization
- Provision and manage cloud resources, including compute, storage, networking, and associated services
- Ensure adherence to cloud security, compliance, and governance frameworks
- Monitor cloud environments using native and third‐party tools; perform logging, alerting, and troubleshooting
- Implement and maintain backup, disaster recovery (DR), and high‐availability (HA) strategies
- Support audits, security reviews, and compliance requirements
- Collaborate with engineering, security, and operations teams to enable scalable and resilient cloud solutions
- Identify opportunities for automation, operational efficiency, and cost savings
Required Skills & Qualifications
- Hands‐on experience managing AWS and Azure cloud environments
- Strong understanding of IAM, RBAC, policies, and access control models
- Experience with cloud cost management, budgets, and billing optimization
- Solid knowledge of compute, storage, networking, and virtualization concepts
- Familiarity with cloud security best practices, governance, and compliance standards
- Experience with monitoring, logging, and troubleshooting cloud platforms
- Knowledge of backup, DR, and high‐availability architectures
- Strong analytical, documentation, and communication skills
Preferred Qualifications
- Cloud certifications (AWS, Azure)
- Experience working in regulated or enterprise environments
- Exposure to Infrastructure as Code (Terraform, ARM, CloudFormation)
Customer Contact Services (CCS) is seeking a Systems Administrator – Cloud Platforms responsible for the administration and operational reliability of the organization’s core infrastructure, cloud services, and system integrations.
This role manages systems across Microsoft 365, hybrid on-premises Active Directory, Azure Active Directory (Entra), AWS, and Azure environments, while maintaining network infrastructure and supporting system integrations across the organization. The Systems Administrator plays a key role in ensuring systems remain secure, stable, and well-maintained while identifying opportunities to improve efficiency through automation.
This role is ideal for a systems administrator with approximately 3–6 years of experience managing Microsoft and cloud-based infrastructure who enjoys maintaining reliable systems, resolving complex technical issues, and improving operational processes.
Duties and Responsibilities:
Infrastructure & Cloud Administration
- Administer and maintain Microsoft 365, hybrid on-premises Active Directory and Azure Active Directory / Entra ID identity services.
- Manage and maintain AWS and Azure cloud environments, including provisioning resources, monitoring systems, and maintaining operational stability.
- Monitor system performance and implement improvements to maintain reliable infrastructure operations.
Systems Integration & Automation
- Develop and maintain API integrations between internal systems and third-party platforms such as CRM, ticketing, and reporting tools.
- Create and maintain scripts using T-SQL, PowerShell, or Python to automate administrative and operational tasks.
Network Infrastructure
- Administer and maintain network infrastructure, including firewalls, VPN connectivity, DNS, and TCP/IP networking.
- Diagnose and resolve complex infrastructure or connectivity issues affecting systems and services.
Security & Operational Reliability
- Implement and maintain security best practices across infrastructure, identity services, and cloud platforms.
- Monitor systems and infrastructure services to ensure operational reliability and stability.
- Participate in the IT on-call rotation to respond to critical system incidents after hours, troubleshoot outages, and restore services within defined response and resolution expectations.
Technical Leadership & Collaboration
- Serve as a technical resource for resolving complex infrastructure issues affecting business systems.
- Maintain documentation for system configurations, integrations, and operational procedures.
- Collaborate with vendors and internal teams on infrastructure improvements and technology initiatives.
Required Skills/Abilities:
- Experience administering Microsoft 365 and Azure Active Directory / Entra ID
- Experience managing or supporting AWS or Azure cloud environments
- Experience managing or supporting Windows and Linux servers
- Experience managing or supporting SQL Databases
- Strong understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls
- Experience developing scripts using PowerShell or Python
- Familiarity with API integrations
- Familiarity with IT service management or ITIL practices
- Strong troubleshooting and analytical problem-solving skills
- Ability to communicate effectively with both technical teams and internal stakeholders
Benefits:
- Hybrid remote option
- Medical insurance (full-time employees)
- Dental and Vision insurance (full-time employees)
- 401k
- Paid time off
- Life insurance
- Paid company observed Holidays
- Employee events and activities
- Advancement opportunities
A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.
Your role and responsibilities
Currently, we are looking for a Senior Oracle Cloud Financials Solution Architect to join our team. This is a key role playing an integral part in our growing Oracle ERP practice. This is a full‑time position that can sit anywhere in the United States. Must be willing to travel to support clients onsite as needed.
The ideal candidate will have operated in a senior Architect capacity previously, is someone who can anticipate needs and take action to drive deliverables for continued project success. This position needs a leader who will not only architect solutions on implementations but also be part of a senior task force to help the practice grow. This includes maximizing sales opportunities by architecting and acting as the lead in creating Proposals, presenting and implementing Oracle ERP Cloud solutions to potential customers. The individual should be able to play multiple roles, be able to work in a very fast‑paced, enriching environment and is looking for a career rather than just a job.
What You’ll Do:
The Solution Architect is responsible for the overall solution identification and architectural design for assigned projects and initiatives. Key responsibilities of the role are as follows:
- Support client engagements to provide subject matter expertise in Oracle Cloud Financials implementations.
- Assume accountability for the solution design and the successful implementation of the full solution for on Oracle Cloud ERP Projects. May include hands‑on development, design, prototyping and/or other efforts required to keep the project on a successful track.
- Ensure that the proposed solution meets the client’s requirements, is architecturally complete, and all architectural risks are quantified within their assigned area.
- Ensures that the solution aligns with and utilizes the portfolio offerings that result in profitable revenue growth.
- Work with client stakeholders to evaluate the solution requirements and supports the management and traceability of requirements during the engagement
- Review Customer’s current process and the requirement and design customer specific solutions based on industry specific best practices
- Act as a technical interface to the client and assumes a proactive role for developing business opportunities.
- Lead implementation team in the execution of testing cycles including ensuring the completeness in the development of testing scenarios, test cases and test scripts.
- Implements quality solutions that meet the requirements and advises clients on AST offerings, strategy, designs, implementation approaches and alternatives / tradeoffs.
- Work with Project Manager and provide input to the project plan and work breakdown structure and assist in managing timelines and milestones to ensure timely completion of all deliverables
- Identify opportunities for new or follow‑on business and assists in creating change orders.
- Provide thought leadership to the growth of the Practice
- Participate in strategic planning activities and business case development.
- Participate in strategy presentations to clients including features, implementation approach, technical requirements, impacts, and benefits.
- Perform responsibilities including solution proposal management, solution design, solution review, risk analysis, proposal preparation and client presentations.
- Provide technical oversight for technical estimates created with standards tools, portfolio Work Breakdown Structures, statements of work and industry standard estimating techniques.
- Assumes a proactive role for developing business opportunities. Assists in presales cycles by creating architectural demo’s, effort estimates and proposal development.
- Maintains knowledge of technologies, industry trends, standards and design techniques.
Required technical and professional expertise
- 10+ years ERP implementation experience
- Played a Senior Solution Architect role on a minimum of 2 full lifecycle Oracle Cloud implementation projects in the USA
- Public Sector domain (city/state/local/county government) experience considered an asset
- Knowledge and experience in GASB Accounting and Reporting, Encumbrance Accounting, Fund Accounting, Projects and Grants Accounting and Management
- Hands‑on technologist with strong background in designing and building modular, scalable, testable enterprise systems in in Oracle Cloud Financials
- Ideal to have project exposure to other Cloud module areas such as: Supply Chain and HCM Applications
- Ability to work in a fast‑paced environment with a diverse group of people
- Capability to work independently, take initiative with minimal supervision yet can participate as a team member with a willingness to help where needed
- Excellent verbal and written communication skills, including ability to communicate clearly and concisely to all audiences of all levels, spanning from technical peers to executive management
- Organized and detailed oriented
- Ability to fully utilize Microsoft Office (Word, Excel, PowerPoint)
- Ability to adapt to new projects quickly with a can‑do, jump‑right‑in attitude
- Ability to work on multiple projects concurrently
- 4‑year Bachelor degree (or equivalent experience)
IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Position - Cloud DevOps Engineer
Location - Chicago, IL ( Need Locals/Onsite )
Duration : 12 Months
Rate : $60/Hr on C2C (Max No rate)
Job Description:
- Design, implement, and maintain scalable and secure cloud infrastructure on Amazon Web Services (AWS).
- Build and manage end-to-end CI/CD pipelines using Harness CI/CD to automate build, test, and deployment workflows.
- Implement and maintain application performance monitoring using Dynatrace.
- Integrate security scanning tools such as Veracode, Wiz, and SonarQube within CI/CD processes.
- Ensure adherence to DevSecOps best practices and compliance standards.
- Automate infrastructure provisioning using Infrastructure as Code (IaC) tools (Terraform or CloudFormation).
- Deploy and manage containerized applications using Docker and Kubernetes.
- Implement centralized logging, monitoring, and alerting to maintain system reliability and operational visibility.
- Manage version control systems such as Git, including branching and merging strategies.
- Optimize cloud resources to enhance application performance and reduce infrastructure costs.
- Collaborate with development teams to troubleshoot build, deployment, and environment-related issues.
- Maintain high availability, fault tolerance, and disaster recovery strategies for production systems.
- Monitor system health and respond to production incidents in a timely manner.
- Document infrastructure architecture, deployment processes, and operational procedures.
- Ensure proper configuration management and consistency across environments.
- Participate in release planning and support deployment strategies.
- Implement automated testing and validation steps within the CI/CD workflow.
Murali C
