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About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

A Media Sr Project Manager (SPM) is responsible for the scope, schedule, cost, quality, and client satisfaction of a project throughout its entire lifecycle, from Initiation through Closing phases. However, the PM depends on the help of other people to perform most of the actual activities of the project. A project manager's role is primarily focused around written and verbal communication to all project stakeholders. The PM is responsible for overseeing and performing project management functions on all Broadcast projects, budgets, and scopes. The SPM will act as the person responsible for their assigned projects and have direct control over all project activities. Daily activities include project communications, scheduling, task lists for team participants, managing deliverables from the consulting team, and overseeing the completion of projects. The PM is responsible for completing consulting projects on time, on budget and achieving high levels of customer satisfaction from our customers. Most of this employee's time will be spent managing projects and communicating with all project stakeholders. This person will be helping to constantly improve the established Diversified processes. As the primary interface to the client, the project manager develops a strong long-term relationship. They manage the client relationship, including expectations, communications, and satisfaction.

What You'll Do:

• 
  
  
• Provides clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up.
  
  
• Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings.
  
  
• Provides support and assistance to team members as needed in order help them be successful and get the job done.
  
  
• Ensures appropriate and frequent communication between stakeholders.
  
  
• Resolves destructive conflict.
  
  
• Designs, plans, and coordinates work teams regarding Media and Entertainment's consulting projects
  
  
• Assumes ownership of individual projects and assignments
  
  
• Establishes and maintains communication with Account Executives, Directors, internal and external consultants and subject matter experts, clients, etc.
  
  
• Develops and communicates project updates as required.
  
  
• Provides constant monitoring of labor budgets.
  
  
• Provides and/or directs technical and administrative support to project team members. Develops and maintains all related project schedules.
  
  
• Coordinates all deliverable documentation between all internal and external stakeholders. Facilitate and directs document reviews to assure proper documentation is delivered to the client. Provides punch-list of remaining tasks after substantial completion.
  
  
• Contracts with contractors when necessary.
  
  
• Monitors status of projects including cost, timing, and staffing to ensure timely and accurate completion of projects.
  
  
• Ensure quality and continuous improvement.
  
  
• Coordinates transition of projects to later phase project teams.
  
  

Complexity:

Every project is different, and project stakeholders are different. The SPM needs to negotiate a very complex set of variables between discovery, analysis, conceptual design, and a widely varying set of expectations with multiple stakeholders. The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence, and people management skills. The PM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality, and client satisfaction are a very complex set of variables.

Decision Making Authority:

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• Takes full ownership of project
  
  
  • 
    
    
  • Acts as the single point of responsibility and accountability for the project.
    
    
  • Ensures schedule performance, quality of solution delivered to client, and client satisfaction.
    
    
  • Manages and reports on the project's financials, including ensuring budget performance and profitability. Ensure timely and correct billings to client.
    
    
  • Demonstrates proactivity, responsiveness, and follow through.
    
    
  
  
  
• Communicates decision options to stakeholders and manages those decisions.
  
  
• Manages a complex array of decisions at every point of the project but is rarely the sole decision maker.
  
  

Physical Demands:

The physical demands described here are representative of those that may be met by an employee. The employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Some travel by car and occasional airplane trips should be expected as much of our consulting work is conducted remotely with occasional in-person meetings. Employee must possess a valid driver's license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. 10% remote travel is not unusual.

Safety:

When meeting a client in person, Diversified requires PMs to ensure the team is conducting themselves in a safe manner and adheres to our site visit requirements. This may include:

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• Maintain and wear appropriate PPE as the job and tasks require it.
  
  
• Ensure hazards are addressed and rectified in a timely manner.
  
  
• Participate in incident investigations and reporting.
  
  
• Conduct safety walk-throughs on project sites.
  
  
• Prepare safety paperwork as needed including but not limited to JSA, and Site safety Plans.
  
  

What do we require from you?

Education/Certifications:

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• A PMP certification from the Project Management Institute is desired.
  
  
• Other relevant certifications may be required or preferred based on the technology focus of the position. This includes Certified Scrum Master (CSM), demonstrated knowledge of Agile project management, software project management, program management, organizational change, management, and possibly cloud technologies.
  
  

Required/Desired Knowledge, Experience and Skills:

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• 5+ years of experience as a project manager in media technology projects, especially in consulting.
  
  
• Knowledgeable of broadcast operations and technologies.
  
  
• Comfortable with hardware and software-based solutions.
  
  
• Strong verbal and written communication skills.
  
  
• Supervisory and people skills.
  
  
• Ability to manage design/build projects for the Media business unit when not managing consulting projects.
  
  
• The Project Manager shall have the ability and skills to diagnose and resolve complex technical, political and people related problems.
  
  

A project manager typically has these base skills.

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• Has a high level of both written and verbal communication skills.
  
  
• Focused on clients and able to understand how they can use solutions to meet their business needs.
  
  
• Approachable; works well on teams. Is a natural leader.
  
  
• Delegates effectively.
  
  
• Good at setting and managing people's expectations.
  
  
• Personally organized, manages time well, and sets clear priorities. Sets an example for preparation, punctuality, and professional appearance.
  
  
• Excellent at planning.
  
  
• Forecasts and manages risks.
  
  
• Problem solver who can remain effective in tense situations.
  
  
• 5+ years of experience in managing complex broadcast infrastructures / projects ($10-30M) + matrix managing > 6 professionals + Fiscal Management of >$1M in assigned annual budgets.
  
  
• Demonstrated knowledge of broadcast technology, equipment, facilities, and production systems used in the Media and Entertainment / Broadcast industry. Formats include high-definition, UHD and HDR video systems deployed using analog, SDI and SMPTE 2110 IP transport protocols.
  
  
• Understanding of TCP/IP routing, ACL's, QoS, VLAN's and Wireless Access Points.
  
  
• Certified Scrum Master = a definite plus.
  
  
• Proven track record of successfully completing engineering projects.
  
  
• A clear understanding of project phases Program, Conceptualization, Schematic Design, Design Development, Construction and Commissioning.
  
  
• A thorough, demonstrable understanding of the consulting process including discovery, business analysis, gap analysis, workflow documentation, conceptual system diagrams, and development of roadmaps, presentations, and written narratives for project findings. Aware of systems integration as well as architectural and construction drawings and specifications.
  
  
• Detailed oriented, independent, self-starter
  
  
• Exceptional time management skills with a track record for meeting deadlines
  
  
• Excellent communication skills
  
  
• Ability to analyze complex issues and communicate concise succinct messages
  
  
• High level of problems solving and technical troubleshooting skill
  
  

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

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• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Job Description

We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on:

• 
  
• Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry).
  
• Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials.
  
• Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows.
  
• Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations.
  

This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments.

Duties and Responsibilities

• 
  
• Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral).
  
• Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus).
  
• Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks.
  
• Deploy scalable ColBERTv2 architectures for semantic retrieval and classification.
  
• Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability.
  
• Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers.
  
• Implement best practices in model distillation, quantization, and optimization for deployment in production environments.
  
• Ensure compliance with enterprise-grade security, privacy standards, and data governance practices.
  
• Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback.
  
• Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources
  

Required Qualifications

• 
  
• Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred.
  
• 5+ years of proven experience developing and deploying production-grade AI/ML systems.
  
• Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain.
  
• Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization.
  
• Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone).
  
• Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms.
  
• Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT).
  
• Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models.
  

Preferred Qualifications:

• 
  
• Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field.
  
• Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI).
  
• Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD).
  
• Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX.
  
• Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance.
  
• Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders.
  
• Experience in regulated industries or environments requiring strict compliance and data governance standards.
  

Req ID: 130242

Remote Position: Yes

Region: Americas

Country: USA

**Summary**

The Inside Sales Representative is a specialized role in which the incumbent applies expertise across multiple customer sets, addressing diverse challenges informed by experience and guidance from senior departmental members. The responsibilities include supporting quotation activities, developing bids and proposals, conducting market research, coordinating customer visits, and analyzing customer and market data.

**Detailed Description**

Performs tasks such as, but not limited to, the following:

+ Working with the Global Customer Business Unit team, supports any quote activity within a specific customer set.

+ Works with more senior Business Development / Sales team members to develop bids, proposals and presentation packages for customers.

+ Works with the Marketing group to research and summarize information relating to a specific customer's market, strategies and direction, market share, strengths, weaknesses and competition.

+ Applies knowledge to support the team in executing strategy.

+ Arranges and coordinates details pertaining to customer visits and audits (including confidentiality agreement activity, visit preparation and logistics).

+ Completes customer submitted surveys, self audit forms and information requests.

+ Tracks and presents win/loss analysis for the Global Customer Business Unit team.

+ Performs customer forecast rollups for the sites.

+ Collects, reviews and analyzes customer data and market intelligence from all sources.

**Knowledge/Skills/Competencies**

+ Excellent communication skills (both verbal and written).

+ Strong business acumen, interpersonal, and time management skills.

+ Ability to function independently and as a member of a team.

+ Ability to work with and influence other individuals.

+ Strong administration, prioritization, and logistics/coordination skills.

+ Knowledge of Microsoft Office and Google Suite

+ Some background in complex problem management and resolution

**Physical Demands**

+ Duties of this position are performed in a normal office environment.

+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

+ Overnight travel may be required

**Typical Experience**

+ Three to five years of relevant experience.

+ Experience working with Hyperscaler and Enterprise customers on data management equipment

**Typical Education**

+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

+ Educational Requirements may vary by geography

**Notes**

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. $98,000-120,000 USD.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Celestica is an E-Verify employer.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

**COMPANY OVERVIEW:**

Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Open Role: Onboarding Immediately

Company Description

forREAL is a modern platform focused on simplifying the leasing experience for tenants and landlords. Tenants can browse listings, take 3D tours, and complete the application process seamlessly on their phones. Landlords benefit from centralized management of the leasing cycle, from tours to rent collection, all in one platform.

Role Description

This is a full-time on-site Robotics Engineer role located in Danvers, MA. The Robotics Software Engineer will be responsible for tasks such as developing robotics systems, implementing process automation, and collaborating with the software development team to enhance technology solutions.

Qualifications:

• Experience with Structure from Motion (SfM) and camera pose estimation
• Strong experience with 3D Gaussian Splatting and surface reconstruction
• Proficiency in Python and C++
• Hands-on experience designing and implementing computer vision algorithms (segmentation, object detection, classification, tracking)
• Familiarity with deep learning models and their deployment
• Solid understanding of multi-view geometry
• Proficiency in OpenCV, and either PyTorch or TensorFlow
• Experience working with 3D point clouds, mesh generation, and libraries such as Open3D, Trimesh, or PCL
• Familiarity with 3D reconstruction pipelines (e.g., COLMAP, NerfStudio, Photogrammetry tools)
• Strong knowledge of coordinate frames, and camera calibration

Preferred Qualifications:

• Master’s degree in Robotics, Computer Science, Electrical/Mechanical Engineering, or a related field
• Experience with ROS/ROS 2 concepts
• Familiarity with robot localization using SLAM and multi-sensor fusion
• Experience working with multi-modal sensors: GPS, LiDAR, stereo/depth cameras, IMUs
• Proficient in path planning algorithms (both global and local)
• Experience developing robotic software stacks for controls, motion planning, sensor integration, and simulation.

SERVICE DESK ENGINEER (WA/OR/ID)

CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY

Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.

You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.

Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.

Duties/Responsibilities

• Build and maintain deep technical expertise across datacenter technologies including virtualization, Windows Server, storage, backup/DR, datacenter networking, and identity/core services (AD/DNS/DHCP).
• Resolve complex, multi-layer support incidents involving availability, performance, recoverability, and security across compute, storage, virtualization, and infrastructure services in a multi-customer MSP environment. Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
• Partner with Service Desk, Network, Security, and Projects teams to deliver customer outcomes and improve service maturity through standardization, documentation, and automation.
• Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
• Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
• Other work-related duties as assigned

Qualifications/Requirements

1-3 years of equivalent technology experience

Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:

• Datacenter / Virtualization
• VMware vSphere/ESXi/vCenter (preferred) and/or Hyper-V
• Compute platforms such as Cisco UCS and/or HPE
• Windows Server / Core Services
• Active Directory, DNS, DHCP, Group Policy
• General Windows Server administration and troubleshooting
• Storage / Backup / DR
• SAN/NAS concepts (iSCSI, snapshots, replication)
• Backup systems and restore validation / DR testing
• Cloud
• Azure / Entra ID integration, hybrid identity, M365 dependencies
• Hands-on experience supporting solutions from some of the listed vendors above
• Experience administering phone systems (Cisco, etc.) preferred
• Contact Center administration experience preferred
• Strong interpersonal, written, and oral communication skills
• Strong analytical and problem-solving skills
• Strong customer service orientation
• Candidate must be able to conduct research into issues and problems
• Candidate must be able to present ideas in user-friendly language
• Candidate must be highly self-motivated and self-sufficient
• Candidate must be able to effectively prioritize tasks in a high-pressure environment
• Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.

Compensation/Benefits

Compensation $70-90k Annually DOE

RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.

Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder

Jaipur living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.

What we do for our team members:

• Give competitive benefits and salaries.
• Provide a professional and friendly work environment.
• Maintain a modern, sleek facility, which complements our attitudes and desires.
• Create opportunities for growth inside the company.
• Give access to an on-site basketball court and gym complete with a yoga studio and showers.
• Encourage employees to collaborate over an organic community garden.

Our Values

Empowerment • Inclusiveness • Responsibility • Progressive

Learn more about our company story here: Jaipur Rugs Foundation

Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.

Learn more about the Jaipur Rugs Foundation here: are adding a highly motivated and energetic Customer Success Specialist to our team. At Jaipur Living, our Customer Success Specialists help our company thrive and grow by not just maintaining but improving our customer’s experience in this ever-evolving industry. Our client base consists of many different distributers from boutiques to major retailers, so it is important for our Customer Success Specialists to be adaptable and have excellent communication skills.

Essential Duties & Responsibilities:

• Manage the customer experience for an assigned sales territory, including handling inbound calls, emails, and live chats.
• Serve as a brand ambassador and knowledge resource for company values, products, policies, and procedures.
• Deliver positive customer interactions by addressing inquiries and resolving requests in a timely and accurate manner.
• Partner cross-functionally with Distribution Center, Accounting, Sales, and Planning teams to fulfill customer requests and resolve order issues.
• Utilize internal operating systems to manage open orders and ensure timely release to the Distribution Center for shipping.
• Communicate clearly and efficiently with customers and internal teams to ensure a seamless order experience.

Skills & Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 2-4 years of B2B/corporate customer service experience
• Exceptional time management, organizational, multi-tasking, and follow-up skills
• Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
• Exhibit strong professional business acumen with effective communication and the ability to build and maintain customer relationships
• Strong problem-solving skills with the ability to handle complex customer inquiries independently
• Experience with Microsoft Office (specifically Outlook, Word, and Excel)
• Proficiency in navigating and utilizing ERP systems and cloud-based business solutions
• Hands-on experience using Salesforce or a similar CRM platform is preferred but not required
• Call-center experience is a plus!

Physical Requirements:

• Remaining in a seated position for long periods of time
• Standing is to remain on one’s feet in an upright position without moving about
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
• Lifting and transporting items that could weight up to 25 pounds
• Entering text or data into a computer by means of a traditional keyboard
• Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
• The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
• Clarity of vision to see computer screens and workspace

Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.

Fast Retailing, recognized for our flagship brand UNIQLO and Theory, Helmut Lang,

Comptoir Des Cotonnier, GU, PLST, and Princesse Tam Tam brands, operates with the mission of “Changing clothes. Changing conventional wisdom. Change the world.” and the concept of “LifeWear = ultimate everyday wear to improve everyone’s daily life.”

Fast Retailing Group aims to become the world’s No.1 brand, loved by customers globally, by serving as an essential “clothing infrastructure” for everyday life.

As business operations increasingly shift to digital platforms, establishing a robust global security framework for system development and operations has become a critical priority.

This position seeks a professional who can assess the reality of our information systems, identify risks comprehensively, and lead the implementation of optimal security controls in collaboration with IT and business departments, thereby strengthening global information security.

Department Overview:

The Information Security Office is responsible for protecting customer personal data and all internal confidential information.

Operating globally with a diverse team, the office develops and enforces security rules, provides education, and continuously monitors implementation across all regions.

Headquartered in Japan, the team leads global initiatives to assess and mitigate security risks that may impact business operations.

Rather than pursuing local optimization, the office designs and executes security strategies that are optimal for the entire group, working with a wide range of stakeholders, business functions, and technologies to implement and operate security solutions.

Position Overivew:

This position is based in North America (NYC) but primarily functions as part of the Global Headquarter (GHQ) team. In addition to GHQ responsibilities, the role may also support certain activities of the North America Information Security Office.

As a member of the Global Security Operations Center (SOC), this role will handle security monitoring and Tier 2 incident response across multiple environments, including our e‑commerce platform, enterprise systems, and IaaS cloud infrastructure. The projects under this role are not limited to routine alert handling; rather, they involve complex, high‑autonomy initiatives such as:

End‑to‑end oversight of monitoring improvements

1. Analyzing detection gaps in our EC, Enterprise, and IaaS environments
2. Designing enhanced detection logic and workflows
3. Coordinating with global stakeholders to deploy new monitoring rules

Security automation and process optimization projects

1. Identifying inefficiencies in existing SOC processes
2. Proposing and implementing automation (e.g., SOAR workflows, log enrichment, playbook optimization)
3. Driving operational improvements without relying on predefined “plug‑and‑play” tasks

Evaluation and implementation of new security tools

1. Leading technical assessments and PoCs for new SOC technologies
2. Designing deployment plans and integration strategies
3. Executing rollout in coordination with global teams while owning the technical decision-making process

These key projects require the ideal candidate to work independently, evaluate complex security challenges, design appropriate technical solutions, and drive the implementation from concept to completion. The expectation is not to perform basic alert monitoring, but to actively enhance the SOC’s capabilities by applying technical judgment, initiative, and ownership over key security improvements.

Responsibilities:

Based on your strengths and interests, you will take ownership of multiple areas from the list below:

• Implementation, operation, and continuous improvement of cybersecurity technologies (e.g., WAF, AntiBot, email/web/endpoint protection)
• Deployment and enhancement of insider threat prevention solutions (e.g., DLP, CASB, data security platforms)
• Building and managing log monitoring infrastructure, including development of detection and monitoring content
• Planning and executing security assessments and cyberattack simulation exercises
• Responding to security incidents, conducting investigations, and driving technical remediation
• Performing other information security tasks necessary to support the company’s overall risk management

Education & Qualifications:

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field
• 4-7+ years of experience in Cyber Threat Intelligence, Security Operations, Incident Response, and/or related roles
• Experience in incident response and related investigations
• Strong knowledge of Incident Response principles, framework, and processes
• Strong, analytical approach to problem solving and solution development
• Able to manage multiple projects and support functions in a fast-paced, dynamic environment.

Salary: $95,000.00 to 120,000.00*

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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