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Position is hybrid with requirement to travel to Sayre, PA at least once a month.
Summary:
The Engineer, Compute System Engineering is responsible for the implementation and support of compute based infrastructure, including public, private and hybrid cloud deployment models to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align server infrastructure with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include cloud computing, database, storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery.
Experience:
- Preferred three to five (3 to 5) years of experience in implementing and managing Windows and Open Systems server infrastructure hybrid cloud solutions in an enterprise environment; healthcare experience preferred.
- Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization .
- Strong technical knowledge of VMWare ESX and Microsoft Hyper-V.
- Expertise in Microsoft Windows, Linux and AIX operating systems and management.
- Familiar with hyperconverged infrastructures such as VxRail.
- Familiar with Microsoft Azure Arc, System Center, Admin Center and SCCM.
- Familiar with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Experience in infrastructure-as-code (e.g., Terraform, CloudFormation) and containerization (e.g., Docker, Kubernetes).
- Experience in scripting (PowerShell, Python, Bash, etc.)
- Familiar with application delivery solutions such as Citrix.
- Experience with storage and data protection replication methodologies.
- Experience with Epic Infrastructure such as Hyperspace.
- Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
- Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
- Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
- Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
- Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
- Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
- Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
- Preferred certifications include Microsoft Certified: Azure Fundamentals, VCP-DCV, ECSA.
- Responsible for installation and maintenance of server infrastructure along with upgrading/configuration and the life cycle management of hardware.
- Monitors functions of server infrastructure to ensure acceptable performance.
- Creates and maintains documentation related to server configuration and environments.
- Serves as subject matter expert across server operating systems and solutions (Microsoft Windows Server, Linux, AIX, VMWare ESX, Microsoft Hyper-V)
- Troubleshoots and resolves server and virtualization incidents.
- Maintain server patching to address security vulnerabilities.
- Collaborate with cloud compute architect to design and build functional server environments.
- Provide level 2 escalation support and troubleshooting to resolve complex server incidents and tasks.
- Stay current on cloud and systems engineering trends (e.g., serverless computing, containerization, AI-driven automation) and evaluate their potential to enhance TGC operations.
- Ensure systems, applications and data are high availability, backed up and/or replicated to meet disaster and business recovery requirements.
- Implement and enforce security requirements to protect Azure-based systems and data.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in cloud computing, database, storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Performs related duties as assigned and unrelated duties as requested.
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Remote working/work at home options are available for this role.
Supply Chain & Project Coordinator- US Healthcare BU
Key Responsibilities
Procurement
- Issue purchase orders for materials and components based on production requirements and Bills of Materials (BOMs).
- Obtain supplier quotations and support vendor selection based on cost, quality, and delivery performance.
- Track open purchase orders and follow up with suppliers to ensure on-time delivery.
- Maintain purchasing records and transactions within Microsoft Dynamics 365 Business Central.
- Support cost reduction initiatives and supplier performance improvement.
Production Support
- Review material availability for upcoming production jobs.
- Assist with preparation and release of job travelers, work orders, and production documentation.
- Coordinate with warehouse personnel to ensure materials are picked and staged for production.
- Communicate potential material shortages or delivery delays to production teams.
- Work closely with production and warehouse teams on the shop floor to verify material availability and resolve shortages.
- Take ownership of material availability for assigned production orders to ensure manufacturing schedules are not impacted by supply chain issues.
Inventory Control
- Monitor inventory levels and support reorder planning to prevent shortages.
- Maintain accurate inventory transactions within Microsoft Dynamics 365 Business Central.
- Assist with cycle counting and inventory reconciliation.
- Investigate inventory discrepancies and coordinate corrective actions.
- Support efforts to reduce excess or obsolete inventory and improve inventory turnover.
Project Coordination
- Coordinate end to end delivery of small-scale containment equipment, Pass Boxes, Glassware hoods, Ventilated Balance Enclosures.
- Serve as day-day contact for clients providing regular project status updates
- Review and submit documentation, General Arrangements, Factory Acceptance Tests.
- Participate in lessons learned reviews at project close-out and contribute to the knowledge base
Qualifications
Education
Bachelor’s degree in Supply Chain Management, Business, Engineering, Accounting or related field preferred.
Associate degree with relevant experience may be considered.
Experience
1–4 years of experience in purchasing, supply chain, manufacturing, or inventory control preferred.
Skills
- Familiarity with Microsoft Dynamics 365 Business Central or similar ERP systems.
- Proficiency in Microsoft Excel and Microsoft Office tools, Microsoft Project (preferred).
- Understanding of Bills of Materials (BOMs), purchasing processes, and inventory management.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities in a manufacturing environment.
IDR is seeking a MDM Architect to join one of our top clients for a hybrid opportunity in Dallas, Texas. This role offers the chance to work within a leading organization specializing in enterprise mobility and security solutions, focusing on Microsoft tools and cloud strategies.
Position Overview for the MDM Architect:
- Responsible for designing and leading enterprise architecture for mobile device and endpoint management using Microsoft Intune and Microsoft Entra ID
- Develops secure, scalable device management strategies aligned with Zero Trust security principles
- Implements governance for endpoint compliance across the organization
- Collaborates with security, infrastructure, and application teams to ensure solutions support enterprise security, identity, and cloud strategies
- Focuses on integrating Microsoft 365 mobile access and security patterns into the organization’s device management framework
Requirements for the MDM Architect:
- 4+ years of architecting or leading enterprise endpoint or mobile device management solutions
- 4+ years of Microsoft Endpoint Manager architecture and policy design
- Strong understanding of Azure AD and Conditional Access integration
- Experience designing device compliance, configuration policies, and security baselines
- Knowledge of Microsoft 365 mobile access and security integration patterns
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
Role- Internal Events Producer
Location: Santa Clara, CA
Type : Contract
Role Summary: Internal Events Producer is responsible for producing high-quality virtual, hybrid, and onsite events. This involves comprehensive event planning, hands-on technical execution during live AV and webcast operations, and managing the delivery of post-production assets. The position demands strong technical skills, effective communication across email, chat, phone, and in-person interactions, and proficiency in operating platforms such as Microsoft Teams (Meetings, Webinars, Live Events), Webex Events, Zoom Webinar, vMix, as well as other production and administration tools.
Key Responsibilities
- Pre-Production: Manage ServiceNow event tickets, oversee request intake, and track workflow for all event-related tasks.
- Advise stakeholders on the optimal platform selection (Microsoft Teams meetings, Live Events, Townhall, etc.) based on specific event requirements and objectives.
- Coordinate schedules with organizers, ensure content readiness, and facilitate run-throughs or dry runs to prepare for live events.
- Create and manage event links and invitations and prepare technical documentation to support presenters and participants.
- Live Production: Execute onsite or remote setup of rooms and event spaces, ensuring all technology and equipment are properly configured.
- Conduct thorough audio/video checks, technical validation, and environment testing to guarantee optimal production quality.
- Operate encoders, cameras, PTZ systems, switchers, and manage AV signal routing for seamless event production.
- Produce live events using Microsoft Teams, Webex, Zoom, or vMix, handling all aspects of technical execution.
- Moderate Q&A sessions, manage live interactions, and resolve technical issues quickly to maintain event flow.
- Perform video editing using Adobe Premiere Pro and Media Encoder to enhance event recordings as needed.
- Encode and publish event recordings to Microsoft Stream or other approved platforms for participant access.
- Provide stakeholders with detailed and comprehensive reports on attendance, analytics, and engagement following each event.
Post-Production:
Required Skills & Experience
- 3–5+ years of professional experience in enterprise or broadcast-level webcast and event production.
- Strong customer service orientation and excellent communication abilities.
- Demonstrates consistent reliability and punctuality, ensuring timely setup and execution of all event tasks.
- Adaptable to changing schedules and flexible working shifts, including early mornings, evenings, and weekends as required.
- Consistently maintains a professional, hygienic, and business-casual appearance.
- Advanced proficiency in Microsoft Teams production workflows, including meetings, webinars, and live events.
- Thorough working knowledge of Microsoft 365 tools (such as Outlook, PowerPoint, Excel, and Teams).
- Comprehensive AV expertise, including the setup and operation of microphones, mixers, cameras, PTZ control systems, encoders, signal flow management, Crestron touch panels, and networked AV devices.
- Demonstrated skill with Adobe Premiere Pro and Media Encoder for video editing and post-production.
- Ability to quickly diagnose and resolve routing and encoder issues under pressure during live events.
Nice to Have
- Experience with NDI and advanced vMix workflows, as well as strong file management skills.
- Proven track record in supporting executive-level meetings and high-visibility All Hands events with 10,000+ attendees.
- Familiarity with the Webex suite, Zoom suite, and expertise in using vMix for event production.
- Advanced knowledge of industry level AV systems and tools.
- Onsite Working Conditions Work is performed in a professional office environment.
Requires regular use of computers and document management systems.
Requires collaboration with departmental staff to document operational procedures and administrative processes.
Position Overview Department of Public Health Office of Business and Finance (OBF) is seeking a highly organized and detail-oriented Bookkeeper / SOP Writer to support administrative operations and the development of standardized documentation.
Assist with drafting, editing, organizing, and maintaining Standard Operating Procedures (SOPs) and other internal documentation that support financial, procurement, and operational functions within the department.
This position requires excellent writing skills, strong organizational abilities, and advanced computer proficiency to ensure that procedures, workflows, and administrative documentation are clearly written, standardized, and accessible to staff.
The Bookkeeper / SOP Writer will work closely with program managers and subject matter experts to translate operational processes into clear, structured documentation that supports consistency, efficiency, and compliance with County policies.
Essential Job Tasks Draft, edit, format, and maintain Standard Operating Procedures (SOPs) and other operational documentation for the Office of Business and Finance.
Work collaboratively with managers and staff to document operational workflows, administrative processes, and internal procedures.
Translate complex business processes into clear, concise, and structured written procedures.
Maintain a centralized repository of SOPs, templates, and administrative documentation to ensure accessibility and version control.
Review existing documentation for clarity, accuracy, and alignment with departmental and County policies.
Organize and maintain electronic files and documentation to ensure proper document management and record retention.
Assist with preparation of reports, presentations, and administrative materials as requested.
Provide general administrative support to the Office of Business and Finance, including document preparation, scheduling coordination, and records management.
Assist with documenting process improvements and updating procedures as operational changes occur.
Support preparation and organization of documentation for internal reviews, operational reporting, or audit support when requested.
Maintain confidentiality when working with sensitive administrative, financial, or personnel information.
Minimum Qualifications Associate’s degree in Business Administration, Finance, Public Administration, Communications, English, or a related field, or an equivalent combination of education and experience.
Experience performing administrative support, procedural documentation, technical writing, or policy documentation.
Demonstrated ability to produce clear, professional written materials and structured documentation.
Knowledge, Skills, and Abilities Writing and Documentation Skills Excellent professional writing and editing skills with the ability to clearly document processes and procedures.
Ability to convert operational workflows and administrative processes into clear, concise, and organized written documentation.
Strong attention to detail to ensure consistency, accuracy, and formatting across documentation.
Organizational Skills Strong organizational and document management skills.
Ability to manage multiple assignments, track revisions, and maintain accurate documentation records.
Ability to maintain structured filing systems and ensure version control for procedural documents.
Computer and Technical Skills Proficiency using the Microsoft Office Suite, including: Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Ability to create well-formatted documents, templates, and procedural guides using word processing and document formatting tools.
Preferred Skills Experience using OnBase document management system.
Experience working with CGI Advantage (Advantage) or similar enterprise financial or administrative systems.
Familiarity with government or public sector administrative operations, financial processes, or procurement procedures.
Experience Required Experience performing administrative support, procedural documentation, technical writing, or policy documentation.
Demonstrated ability to produce clear, professional written materials and structured documentation.
Experience Preferred Familiarity with government or public sector administrative operations, financial processes, or procurement procedures.
Education Required Associate’s degree in Business Administration, Finance, Public Administration, Communications, English, or a related field, or an equivalent combination of education and experience.
Education Preferred Associate’s degree in Business Administration, Finance, Public Administration, Communications, English, or a related field, or an equivalent combination of education and experience.
- Onsite 12 Months Contract Looking only Locals who can do Onsite Interview We are seeking an Enterprise Agentic Platform Specialist to lead the design, development, and delivery of enterprise-scale Data Science and Generative AI (GenAI) solutions.
This role will drive the implementation of AI agents, LLM orchestration frameworks, and enterprise automation pipelines, working cross-functionally with business stakeholders, data engineers, data scientists, DevOps teams, and UI developers.
The ideal candidate will combine hands-on GenAI engineering expertise with strong program delivery capabilities, ensuring solutions deliver measurable business outcomes while meeting enterprise standards for governance, security, and Responsible AI.
Key Responsibilities AI Agent and GenAI Development Lead the end-to-end delivery of enterprise data science and GenAI solutions.
Design, develop, and deploy AI agents using Microsoft Copilot Studio, Claude agent frameworks, and enterprise LLM orchestration patterns.
Implement prompt engineering strategies, grounding techniques, and Retrieval-Augmented Generation (RAG) pipelines.
Architecture and Integration Define architecture standards for agentic systems, including tool calling schemas, prompt frameworks, grounding flows, and RAG pipelines.
Translate complex workflows into modular, automated, event-driven pipelines.
Integrate AI solutions with enterprise systems via REST APIs, Power Platform connectors, and enterprise data services.
Connect Copilot Studio agents to enterprise data sources such as: SharePoint Dataverse SQL SAP Enterprise Platform Integration Oversee system integration across enterprise platforms including: ServiceNow SharePoint Microsoft Teams Power Automate Azure APIs Design MCP-based agent architectures, integration layers, authentication flows (OAuth / Microsoft Entra), and system messaging frameworks.
Governance, Security and Responsible AI Collaborate with AI architects, MLOps teams, and security teams to enforce: Responsible AI standards Data governance policies Security and access control frameworks Model safety guidelines Implement agent observability frameworks including logging, telemetry instrumentation, latency metrics, error tracking, and automated remediation workflows.
Delivery and Program Management Lead cross-functional teams delivering AI solutions across data engineering, data science, DevOps, and UX teams.
Manage delivery using Agile / Scrum or hybrid PM methodologies.
Track dependencies, risks, sprint alignment, and release orchestration.
Metrics and Performance Monitoring Define KPIs and operational dashboards for AI automation, including: Cycle time reduction Accuracy improvements Governance compliance Agent uptime and reliability Required Qualifications Hands-on experience delivering enterprise Data Science and GenAI solutions.
Experience designing and deploying AI agents using Microsoft Copilot Studio or similar agent frameworks.
Strong knowledge of LLMs, prompt engineering, and Retrieval-Augmented Generation (RAG).
Experience integrating AI solutions with enterprise platforms and APIs.
Understanding of MLOps, governance frameworks, and Responsible AI standards.
Experience working in Agile delivery environments with cross-functional teams.
Preferred Qualifications Hands-on expertise building agents in Microsoft Copilot Studio.
Familiarity with agent frameworks such as: LangChain AutoGen CrewAI OpenAI Assistants / Functions APIs Experience implementing enterprise AI observability and monitoring frameworks.
Strong understanding of enterprise security, authentication, and governance models.
Thanks Sri Vardhan Chilakamukku Infobahn SoftWorld Inc.
Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II.
JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges.
JOB SUMMARY -- ESSENTIAL FUNCTIONS/DUTIES Evaluates system specifications, configures system, establishes standards, insures hardware/software compatibility and maintains workstations and Microsoft (MS) Windows Operating Systems for stable performance.
Employee will be responsible for the following functions/duties: Performs the daily operation of MS Win server software to include system security, appropriate access, configuration and backing up the system Specifies network requirements, monitors locate area network (LAN) performance, troubleshoots networking hardware and insures system is working properly according to specifications and parameters Organizes and secures directory structure and assists/trains staff members in the use of department.
Data Management (DM) System, associated databases and Configuration Management (CM)/DM release procedures Maintains and designs functional, visually esthetic web pages Specifies hardware requirements and provides a Computer Authorization and Custodial Receipt Listing (CA/CRL) to track equipment configurations and identification logs Serves as point of contact (POC) for problem reporting, incremental version updates and monitors yearly support contract Makes recommendations for future hardware/software implementations and related process improvements, schedules, plans and performs system upgrades including the transition from design, test, production and documentation environments Provides operational status as required Uses established policies and procedures and subject matter knowledge to complete complex assignments requiring originality and ingenuity performed under minimum supervision with considerable latitude for independent contribution.
DESIRED QUALIFICATIONS Experience with tools used for vulnerability assessment and compliance scanning such as Tenable/ACAS, ManageEngine Endpoint Central, or equivalent tools.
Knowledge of vulnerability remediation strategies is to address and mitigate security threats.
Experience with automation tools is highly valued, especially for streamlining IT processes and reducing manual intervention.
Strong skills in configuring and maintaining DHCP and DNS.
Proficiency in Exchange (on-premises) for managing corporate email systems.
Proficiency in Group Policy Management for enforcing security policies and user configurations across the organization.
Proficiency in managing virtualized infrastructures such as VMWare/Hyper-V/Nutanix is sought for efficient server and workload management.
Experience with automated deployment tools for deploying, updating, and managing endpoints at scale such as Microsoft Deployment Toolkit, Windows Deployment Services, SCCM, WSUS and ManageEngine Endpoint Central.
Knowledge in Microsoft SQL database administration for managing, maintaining, and optimizing databases.
Knowledge of PKI for implementing secure authentication, encryption, and digital certificate management.
Knowledge in PowerShell scripting for automating administrative tasks and system configurations.
Experience with backup and disaster recovery solutions such as Veeam Backup and Recovery, NetBackup, Acronis, or other similar products.
Active Secret Clearance or higher.
REQUIREMENTS -- EDUCATION, TECHNICAL, AND WORK EXPERIENCE Associates or higher degree in Computer/Information Technology, or equivalent academic/technical training.
Possess seven (7) years related experience or combination of experience in computer system basics and/or related areas of expertise.
Must possess and apply a broad knowledge of principles, practices and procedures in computer science, graphics, and information systems.
In addition, a Systems Administrator III must possess the following qualifications: Expertise with Windows Server (2016 or later) and/or Linux distributions such as Ubuntu, Debian, or Red Hat.
Proficient in PowerShell for automating administrative tasks.
Hands-on experience with VMWare of comparable virtualization platforms (e.g., Hyper-V, Nutanix).
Strong understanding of network protocols, firewall configuration, and server security best practices.
Experience managing Active Directory, Microsoft Exchange, backup and recovery solutions, endpoint management platforms (such as Microsoft Endpoint Configuration ManagerSCCM, Intune, ManageEngine Endpoint Central), and system monitoring tools.
Basic understanding of security principles such as authentication, authorization, and encryption; familiarity with common cyber threats (e.g., phishing, malware); awareness of patch management and best practices for securing systems and user accounts.
Must have specific experience in the use of MS window server environments and various computer-aided design/computer-aided manufacturing (CAD/CAM), database, MS Office and Web enabled applications Must possess planning/organizing skills and must be able to work under deadlines Employee is expected to routinely cross fields in the completion of somewhat difficult and varied assignments Must be capable of updating or repairing computer systems Must be able to obtain and maintain a government security clearance Must possess valid, state-issued driver's license SALARY The expected salary range for this position is $97,136.00 to $110,843.20 annually.
Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay.
JT4 considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market/business considerations when extending an offer.
BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Will be asked to make functional the initiatives established by management and will coordinate with other organizations as affected by upgrades, capabilities, policy and procedures.
Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job.
WORKING CONDITIONS This position involves work typical of an office environment with no unusual hazards.
There is occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication, and constant mental alertness.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified.
Tasking is in support of a federal government contract that requires U.S.
citizenship.
Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses/certification and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment.
SCC: CSAN6, JIT13; JCORP12
Location: Remote
Duration: 12 Months
Overview
- The Business Systems Analyst (BSA) will support client's enterprise Identity & Access Management (IAM) transformation. This includes:
- WIAM migration activities (metadata and certificate updating, coordination with client applications, etc)
- PingFederate to PingOne Advanced Identity Cloud (AIC) modernization
- Access governance improvements (who has access to what, and why)
- Cross?platform identity initiatives spanning Security Services
- This role bridges business needs and engineering delivery by ensuring work is clearly defined, well documented, properly tracked, and delivered with strong testing and governance.
Support identity initiatives that commonly require:
- SAML certificate lifecycle coordination
- SAML = Security Assertion Markup Language (a standard for single sign-on)
- Coordinating certificate rotation across multiple applications, environments, and vendors
- Tracking owners, dates, dependencies, and cut over steps in structured trackers (e.g., Excel)
- SAML connection migration planning and execution support
- Helping move Identity Provider (IdP) connections from legacy federation to modern platforms
- IdP = Identity Provider (system that authenticates users)
- Migration readiness and execution tracking
- Requirements capture, integration mapping, status reporting, and risk/dependency management
- Documentation at scale
- Maintaining living runbooks and migration guidance in Confluence
- Keeping Jira work items audit-ready with clear ownership and due dates
Key Responsibilities
- IAM Program & WIAM Migration Support
- Support engineering teams migrating PingFederate connections to PingOne Advanced Identity Cloud (AIC) and Microsoft Entra ID
- Entra ID = Microsoft's cloud identity service (formerly Azure AD)
- Track milestones and deliverables across workstreams, including:
- Certificate updates and expirations
- RBAC updates
- RBAC = Role-Based Access Control (access is granted by role)
- Compliance-driven tasks and evidence
- Coordinate dependencies across multiple IAM workstreams to prevent bottlenecks
- Conduct impact analysis of technology changes on business processes and IAM systems
- Provide system and business process support across multiple IAM program engagements
- Business Analysis & Delivery Coordination
- Plan, elicit, capture, analyze, and validate requirements for IAM initiatives:
- Business requirements (what is needed)
- Functional requirements (what the solution must do)
- Technical requirements (how it integrates and operates)
- Document and assess current-state IAM processes, integrations, and access models
- Maintain rigorous Jira notes including:
- Ownership, due dates, constraints, risks, dependencies, and decisions
- Maintain accurate, iterative Confluence documentation for all IAM projects
- Assist with data models and interface specifications where needed for IAM systems
- Log system and process changes using approved change management tools (e.g., FastTrack)
- Ensure IAM changes are properly tested before deployment
- Coordinate UAT and functional testing
- UAT = User Acceptance Testing (business confirms the solution meets needs)
- Meeting & Stakeholder Management
- Facilitate discussions between engineering, security architecture, business stakeholders, and program leadership
- Support collaborative system and data design sessions with users and technical teams
- Coordinate meetings responsibly (e.g., avoid conflicts with Agile ceremonies)
- Summarize meetings with clear action items and track accountability
- Present complex IAM options and tradeoffs in a clear, decision-supporting way
- ???Quality, Documentation & Governance
- Ensure IAM changes and access-control updates are properly authorized by management
- Handle confidential identity-related information professionally and securely
- Support compliance needs, including IAM controls, audit readiness, and certificate expiration management
- Ensure documentation is clear, complete, current, and aligned to corporate standards
- Adhere to corporate policies, procedures, and IAM governance requirements
Requirements
- Core Experience (Required)
- Proven experience (1+ years) as an IT Business Analyst / Business Systems Analyst supporting complex corporate environments
- Extensive experience with large scale migrations or updates across multiple organizations and third party vendors
- Hands-on experience with IAM concepts and platforms, such as:
- Federation and SSO
- SSO = Single Sign-On (one login for multiple apps)
- SAML and certificates
- RBAC
- Directory technologies (e.g., LDAP/AD concepts)
- Strong understanding of SDLC and testing methods
- SDLC = Systems Development Life Cycle (plan build test deploy support)
- Demonstrated ability to manage and track multiple simultaneous workstreams with high attention to detail
- Technical & Analytical Skills (Required)
- Strong Excel skills for tracking plans, owners, timelines, and dependencies
- Ability to review/analyze data sets and system outputs; familiarity with ODBC is a plus
- ODBC = Open Database Connectivity (standard way to connect to databases)
- Ability to produce process documentation that is structured and easy to follow
- Strong experience with Scrum/Agile delivery tools (e.g., Jira and Confluence)
- Behavioral & Professional (Required)
- Strong stakeholder management and the ability to influence with data-driven reasoning
- Highly organized multitasker with attention to detail
- Energetic, engaging, and collaborative working style
- Demonstrates professionalism and ethical conduct in all interactions
- Education / Background
- BA/BS in Business, Computer Science, or related field OR equivalent experience (e.g.,
- 10+ years comparable experience)
- Compliance familiarity (security, audit, access control) strongly preferred
- Prior experience in Identity & Access Management, Security, or similar field
Products & Tools (Required vs. Nice to Have)
- Required (Day 1 Readiness)
- Jira (work tracking, user stories, acceptance criteria)
- Confluence (documentation, runbooks, migration guidance, decision logs)
- Servicenow (ticketing and request flows)
- Excel (tracking owners, dependencies, milestones, certificate rotations, cutover plans)
- SAML / certificates (baseline understanding of certificate rotation impacts and coordination)
- Working knowledge of at least one identity platform:
- PingFederate (legacy federation) and/or
- PingOne Advanced Identity Cloud (AIC) and/or
- Microsoft Entra ID
- Nice to Have (Accelerators)
- Visio / Miro (process flows, integration diagrams)
- Splunk familiarity or other log query experience
- SharePoint (document management / collaboration)
- Microsoft Project / Project Server (formal project plans and dependencies)
- Change management tooling (e.g., FastTrack)
- Scripting familiarity (e.g., Python) for light automation or data validation
- eCommerce domain exposure (rare, but beneficial in some integration scenarios)
Certifications (Preferred vs. Nice to Have)
- Preferred
- Security/IAM adjacent certification (any of the below are helpful)
- CISSP
- Security+ (baseline security knowledge)
- Identity-focused training/certificates (Ping/Microsoft identity learning paths)
- Nice to Have
- CBAP / CCBA (IIBA Business Analysis certifications)
- CBAP = Certified Business Analysis Professional
- CCBA = Certification of Capability in Business Analysis
- Agile certification (CSM, PSM, or equivalent)
- CSM = Certified ScrumMaster
- PSM = Professional Scrum Master
- Cloud fundamentals (Azure fundamentals or similar)
- Testing certifications (ISTQB or equivalent)
- ISTQB = International Software Testing Qualifications Board
Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.
All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD works within an ITIL, metrics driven service operation environment providing technical set-up, support, service, and creative solutions for technology users. The ITSS-SD functions as a member of the Central Action Center (Service Desk) call center, owning and sharing tasks as workload as volume dictates. Must be capable of remote support, phone and chat support, support via e-mail, multi-team collaboration, and other duties as assigned. They will also coordinate with our Mobile Action and Learning Environments teams to deliver fully comprehensive support. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.
The ITSS-SD must be able to work independently on moderately complex Windows and Apple technology while following documented protocols. All team members create documentation for the division's knowledge base. This role requires remaining current with emerging technologies via training, self-study, and peer interaction.
The ITSS-SDs are expected to understand and follow consistent defined processes for all service interactions while observing established standards. All team members focus on continual improvement in all areas.
- At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
- Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues. Recommends technical solutions for Creighton Users. Documents all workflow using standard incident/request management tools. Solves moderately complex problems and may coordinate required effort from multiple support groups. Tier1, Tier2 Incident and request fulfillment.
- Basic operational support. May have defined role within a team working towards stated objectives. All workflow and results are documented in a ticketing application. Process and knowledge documentation for all tasks.
- Moderately complex solution development and implementation for common problems and services. Work incidents and service requests that require moderate planning, testing, evaluating, and coordination. May involve multiple teams and vendors to resolve.
- Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology. Learning new technology and sharing associated knowledge with others.
- Team meetings and other duties as assigned which may become a permanent duty of the position.
Qualifications:
- Bachelor's degree in related area and/or equivalent technical experience preferred.
- Minimum of 2 years combined experience in on or more of the following:
- Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology.
- Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
- Supporting mobile devices including Apple, iOS, Android, and Microsoft
- Understanding of basic TCP/IP network topologies and related technology.
Knowledge, Skills, and Abilities:
- Mobile Device Support - End User
- Service Desk Support - End User
- Hardware Support - End User
- Microsoft Office Suite Support including O365
- Windows OS / Apple OSx / iOS / Android - Familiarity
- Application Support - End User
- Peripheral Support - End User
- Video Conferencing - Video/Voice - End User
- Remote conferencing familiarity including Zoom and MS Teams
- Projection and display system support
- A/V presentation & capture systems
- TCP/IP network concepts
- Professional phone etiquette
- Customer service focus
- Accountable
- Adaptable
- Collaborative and teamwork-oriented
- Customer relationship manager
- Innovative and creative thinker
- Mission and service-oriented
- Openness (zest) for learning
- Results-oriented
- Excellent communication skills
- Professional phone etiquette
- Self-starter
- Detail-oriented
- Dependable
Licenses/Certifications:
- ITIL Foundations Certification or pass within first 6 months of accepting this position
- ITF Certification within first 6 months of accepting this position
- Windows and Apple certifications preferred
Compliance Coordinator
Division of Procurement and Grant Oversight (DPGO) – Oversight Branch
Hybrid Position
About the Division
The Division of Procurement and Grant Oversight (DPGO) is part of the CHFS Office of Administrative Services and includes the following branches:
- Commodity Acquisition
- IT Procurement & RFP
- MOU & Grant Oversight
- Personal Service Contract
- Services Acquisition
The Family Services and Health Services sections operate under the Personal Service Contract Branch.
DPGO provides oversight for the procurement of goods and services that support the Cabinet’s programs, services, and initiatives designed to protect and promote the health and well-being of all Kentuckians and their communities.
The division manages procurement and oversight for items and services including:
- Contracts and Purchasing Requests (PPATS)
- Cabinet ProCard
- IT hardware, software, and infrastructure requests
- Furniture, printing, advertising, and membership dues
- Memoranda of Understanding (MOU)
- Cabinet wireless devices and copiers
- Pest control, security guard, and janitorial services
- Postage and meter services
- Temporary contract workers
- And other procurement-related activities
Position Summary
DPGO is seeking a Compliance Coordinator to join the Oversight Branch. This role supports procurement compliance monitoring, auditing, and reporting to ensure adherence to applicable laws, regulations, policies, and internal standards.
The Compliance Coordinator will analyze procurement data, conduct compliance reviews, collaborate with internal teams, and support monitoring activities throughout the procurement lifecycle.
Key Responsibilities
- Conduct routine procurement compliance reviews in accordance with applicable laws, regulations, policies, and codes.
- Develop and review project plans, collect and analyze procurement data, and prepare reports to present findings to management.
- Collaborate with DPGO and agency staff to implement best practices in contract administration and procurement management.
- Support compliance monitoring activities including:
- Annual procurement planning
- Vendor performance evaluations
- Risk self-assessments
- Peer audits
- PPAT approvals
- Contract renewals and expirations
- Past-due invoice compliance
- Intra-agency contract amount compliance
- Develop review schedules, testing tools, and reporting mechanisms to monitor procurement compliance progress.
- Participate in strategic initiatives by assisting with requirements gathering and providing procurement subject matter expertise.
- Support the development and delivery of procurement compliance and process training for internal stakeholders and agencies.
- Track project and task progress across workgroups by maintaining planning documentation and supporting project management activities.
- Maintain and administer collaboration platforms such as SharePoint, Microsoft Teams, and .
- Update standard operating procedures (SOPs), reference guides, and documentation to support continuous improvement initiatives.
- Collaborate with DPGO staff and agency partners to plan, coordinate, and monitor compliance activities and training initiatives to mitigate organizational risk.
Required Qualifications
- Bachelor’s degree or equivalent combination of recent, relevant work experience
- Experience analyzing data, preparing reports, and presenting findings to leadership or stakeholders
- Experience coordinating projects and tracking progress across multiple workgroups
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Minimum 2 years of professional experience in one or more of the following areas:
- Procurement
- Compliance
- Auditing
- Project coordination
- Contract administration
- Administrative or government program support
- Strong organizational skills and ability to manage multiple priorities and deadlines
Preferred Qualifications
- Experience with government procurement processes, compliance monitoring, or contract administration
- Experience developing or delivering training or serving as a subject matter expert
- Familiarity with procurement systems, reporting tools, or compliance review processes
- Experience using collaboration or project management platforms such as:
- SharePoint
- Microsoft Teams
- Strong analytical and problem-solving skills
- Excellent communication, organizational, and time management abilities
- Detail-oriented with the ability to work independently and collaboratively across cross-functional teams
Software & Tools
- Microsoft Office Suite
- SharePoint
- Microsoft Teams
- Other collaboration and reporting tools