Clientele Jobs in Usa

SALES SUPERVISOR

WHO YOU ARE:

Our contributors at Michael Kors are stylish individuals who have a drive to achieve results and a passion for customer engagement. As a Sales Supervisor, you will strive to achieve personal and store sales goals while prioritizing the customer experience through supervision and guidance of the team. You’ll be part of a dynamic, inspiring environment that encourages creativity, collaboration, and continuous growth.

WHAT YOU’LL DO:

• Assist upper management to drive results through a strategic and multifaceted approach.
• Responsible for key opening and closing duties and operational tasks.
• Demonstrate flexibility and desire for individual growth in a fast-paced store environment.
• Foster customer relationships by continually developing personal knowledge of current trends and coaching styling techniques.
• Empower team to ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities.

YOU’LL NEED TO HAVE:

• 2+ years of relevant retail experience
• Strong communication skills and ability to engage with diverse teams and clientele.
• Proficiency in reading, speaking, and writing in English is required.
• Authorization to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• Ability to meet store scheduling and availability expectations, including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

WE’D LOVE TO SEE:

• A self-starter with the desire to mentor and continue to develop personal leadership qualities
• Energetic, motivated and engaging; a true brand ambassador with a love for fashion
• Knowledge of clienteling with the ability to build lasting customer relationships
• Tech-savvy and highly organized, with the ability to adapt quickly to new systems and processes
• Passion for customer service and creating unique guest experiences
• Entrepreneurial, out of the box thinker

MICHAEL KORS PERKS:

• Generous Personal and Vacation Days
• Internal mobility Across Brands
• Cross-Brand Discount
• Exclusive Employee Sales
• Paid Parental Leave
• 401k Match
• Clothing Allowance

REQUIREMENTS

• Proficiency in reading, speaking, and writing in English is required.
• Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• Ability to meet store scheduling and availability expectations, including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

PHYSICAL REQUIREMENTS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to stand and walk for extended periods (up to 8 hours per shift).
• Ability to lift and carry up to 30 pounds.
• Ability to reach overhead, bend, kneel, and stoop.
• Ability to handle merchandise and operate point-of-sale equipment.
• Ability to visually assess merchandise and customer needs.
• Ability to communicate clearly with customers and team members in both written and verbal formats.
• Ability to work in busy environments, including but not limited to working under bright lights, with music, and during peak traffic hours.

Michael Kors is committed to providing reasonable accommodation to qualified individuals with disabilities.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at

The Sales Supervisor is responsible for assisting the Store Management staff in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Sales Supervisor assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the Store Manager and Assistant Manager. This opportunity is based in our Miami Design District location.

Responsibilities:

SALES LEADERSHIP:

• Assumes Manager’s role in supervising staff in absence of Store Manager and Assistant Manager
• Strives for sales excellence and results
• Ensures selling standards are met
• Works with customers and models excellent customer service and clienteling skills
• Maximizes sales through strong floor supervision

ASSOCIATE DEVELOPMENT:

• Ensure associates are trained on product knowledge, selling skills and customer service and operations
• Provides information and feedback for Sales Associates
• Team sells with Sales Associates to contribute to the development of the selling team

OPERATIONAL EXCELLENCE:

• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property

STORE STANDARDS:

• Helps execute floor-set and promotional directives
• Works as a member of the team to insure all store standards are met
• Understands, supports and complies with all company policies and procedures

MERCHANDISING/VISUAL:

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

FASHION/STYLING:

• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look

PHYSICAL DEMANDS:

• Ability to operate computer/cash register
• Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
• Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds

WORK ENVIRONMENT:

• Ability to create a quality working environment that will encourage others to develop and excel
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

Requirements:

• 1- 2 years retail Store Management position/ experience in women’s apparel (or related field)
• Ability to work flexible schedule including nights and weekends
• Strong verbal and communication skills (Spanish speaking is a plus)
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Sales Professional

The Sales Professional establishes client relationships and makes the client’s needs their primary focus. Taking the time to listen to clients and anticipate their needs while taking personal responsibility for the client’s requests. The Sales Professional is curious, knowledgeable and ensures they remain up to date on merchandise by continuously gathering information on new products as they are introduced. The Sales Professional strives to create a good impression and delivers memorable service to clients, exhibiting a passion for timepieces and/or jewelry with a focus on storytelling and hospitality.

Responsibilities

• Always maintain a professional attitude and conduct business with integrity.
• Confidently incorporate storytelling and technical details through hospitable interactions with clients when presenting products.
• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
• Build, maintain and develop clientele through use of company CRM platform focusing on relationship building.
• Develop and maintain product knowledge on the brands, collections, and pieces carried in the showroom as well as general industry knowledge.
• Offer assistance and build effective working relationships with team members.
• Turn clients over to another member of the team as required to best serve the client’s needs.
• Educate clients on product features, history and knowledge.
• Organize merchandise and displays in accordance with VM guidelines while optimizing sales and minimizing shrinkage.
• Supports the client experience within showroom hospitality guidelines.
• Independently uses all company systems, hardware and software required in the performance of duties and responsibilities.
• Complete relevant administrative responsibilities and tasks that support the Client Experience.
• Take in and deliver client repairs when required.
• Performs all the duties and responsibilities as assigned.
• Comply with all Company guidelines, policies and procedures as outlined in all company communications.
• Participate in team meetings and training sessions.
• Process payment and complete sales transactions.

Supervisory/Management Responsibilities

N/A

Physical Requirements & Working Conditions

• Required to stand up for long periods of time.
• May be required to lift packages/boxes.
• Work in the store 42-45 hours per week.
• Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends.

Knowledge and Skills Required

• High School Diploma

Experience

• 2-3 years luxury retail sales experience

Skills and Knowledge

• Excellent storytelling ability
• Passion for timepieces and/or jewelry
• Ability to build client & personal relationships
• Excellent client service and selling skills
• Excellent interpersonal and communication skills (verbal & written)
• Strong organizational skills
• Ability to work in a team and leverage talents
• Time management while multitasking in a fast-paced environment
• Computer literate (MS Office)

Compensation: Competitive Salary along with profit sharing, bonus & 401K.

TITLE: Sales Manager

REPORTS TO: Store Manager / Regional Manager

OVERALL DUTIES:

The Sales Manager is responsible for day-to-day staff productivity development in

line with the store’s strategy, building highly motivated teams and developing the

staff to the next level. Ensuring established sales and profit goals are met both

individually and as a team. This individual will assist with supervising and providing

the staff with support to reach their goal while modeling MaxMara standards of

customer service. In addition, all floor related operational activities are

responsibility of the Sales Manager.

CORE RESPONSIBILTIES:

1. Customer Service

• Must have the ability to maintain and communicate the Company’s

commitment to goals, drive sales, and motivate team’s performance

• Assist assigned stylist by Store Manager in their daily appointments

and operations. Assist all other sales associates as needed.

• Actively builds client confidence by creating an engaging interactive

experience

• Assist assigned stylist with retaining and gaining new clients, meeting

conversion goals and continues to service existing client base

• Resolves customer service issues swiftly

• Ensure customer’s needs are met without hesitation.

• Assist sales associates in consistently meeting /exceeding both store

and individual sales goals including KPI’s

• Maximize the customer experience

• Maintain positive outlook and professional demeanor while

supporting company initiatives

• Stresses importance of developing a local clientele with the goal of

enlarging top tier loyal client base

• Ongoing reinforcement of all aspects related to clienteling

2. Staff Development

• Monitor and encourage client development by supporting assigned

top stylists, as per directive of Store Manager and Regional Manager,

with all CRM related tasks such as client outreach, client lists analysis,

management of follow ups, operational activities (approval &

appointment set up, ringing sales etc.)

• Manage on the floor to maintain a strong presence

• Can align other team members to reach goals to support the business

• Creates a store environment that emulates the company DNA

3. Operations

• Achieve and exceed individual sales goals. Assist with achieving the

Company’s sales plan for your boutique or outlet by leading the store

team to drive sales through constant training and modeling of

outstanding customer service skills

• Perform all point-of-sale (POS) cashier-level functions

• Ring any approvals going in/out of the stylist

• Ringing all of assigned stylist individual sales and returns and all

other associate’s as needed.

• Check on the finished alts, B2E orders and COP’s for assigned stylist’s

clients.

• Daily communication with assigned stylist and have merchandise for

client appointments set up in the fitting room.

• Communicates all store related issues to Store Manager when unable

to solve on their own

• Answer all incoming calls and direct customer inquiries to

appropriate party

• Assist with closing and opening procedures to ensure the store is

ready for business, including compliance to visual merchandising

standards

• Maintain and monitor the staff’s compliance with Company policies

and procedures on sales, customer service, dress code, etc., and

provide feedback to Store Manager and Assistant Store Manager as

needed.

4. Human Resources

• Ensure all company policies and procedures are being followed on the

sales floor

• Exhibit strong communication skills that are clear and concise with

the store team, assigned top stylists, Management and Regional

Manager

• Create a positive store atmosphere that consistently motivates the

team

• And other duties assigned from time to time

REQUIRED SKILLS/EDUCATION

• BA a plus

• Minimum 2 years of supervisory experience in the apparel industry

with a proven track record of driving sales and excellence in customer

service; luxury a plus

• RTW and/or shoe experience is a plus; product experience in luxury

or high-end retail is strongly preferred

• Strong interpersonal, organizational, and communication skills

• Training, interviewing, organizational, and performance management

skills.

• Able to work independently as well as collaboratively

• Proficient computer skills

• Ability to manage conflict

• Must be able to lift, carry, or otherwise move objects weighing up to

15 pounds when merchandising sales floor using ladders or stairs.

• Max Mara is an Equal Opportunity Employer. M/F/D/V

Tanya Taylor is looking for a dynamic and highly organized E-commerce Assistant to support our growing Direct-to-Consumer business. This is a unique opportunity to join a collaborative team at the intersection of fashion, digital marketing, and experiential retail.

Reporting into the E-commerce team, this role will provide vital day-to-day support across operations, merchandising, and events. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, is passionate about customer experience, and is excited to contribute to a brand that celebrates creativity and community.

• Support the setup of new products including uploading product details, imagery, and copy to the website and third-party marketplaces.
• Assist with the visual merchandising of the site to ensure cohesive presentation of seasonal collections.
• Help maintain seasonal calendars and organize digital assets for cross-functional use.
• Manage product sample tracking and assist in preparation for photoshoots.
• Monitor and report on website performance, product availability, and functionality; escalate bugs or broken links as needed.
• Support execution of online sales, product launches, and promotional campaigns.
• Pull regular and ad hoc performance reports related to sales, product performance, and customer behavior.
• Support seasonal and ad hoc product order entering and monitoring product ETAs.
• Manage daily customer service inquiries, working closely with Logistics Manager and Ecommerce Marketing Coordinator to resolve order issues, returns, escalate issues appropriately, and answer general questions promptly and professionally.

• Provide on-the-ground support for New York retail activations, including in-store events, seasonal launches, and clienteling efforts.
• Coordinate event logistics and ensure materials (e.g. signage, product displays, collateral) are in place.
• Assist with regional pop-ups or brand moments in key markets.
• Help gather insights and recap post-event performance and learnings.

• Bachelor's Degree in Business, Marketing, or related field.
• 1–3 years of experience in e-commerce, retail or e-commerce/retail operations.
• Experience in contemporary or luxury womenswear and retail is a strong plus.
• Highly detail-oriented with excellent organizational and time management skills.
• Proficient in Excel and Google Sheets; Shopify or similar platform experience is a bonus.
• Excellent written and verbal communication skills.
• Ability to adapt in a fast-paced, evolving environment with a customer-first mindset.
• Flexible schedule, including occasional evenings and weekends for event support.

Benefits:

• Healthcare benefits, including medical, dental, and vision
• Paid-Time off
• 401K program

Salary Range:

$62,500 - $65,000 annually

About Tanya Taylor

Tanya Taylor is a New York based womenswear brand whose mission is to create clothing that inspires confidence, celebration and community. Through the artful use of color, texture and original hand-painted prints, each collection is thoughtfully designed with its customers in mind. The brand is proud to provide practicality and inspiration, offering a range of ready-to-wear including occasion dresses, separates, elevated basics, denim and swimwear in sizes ranging from 00 through 22. The brand opened its first flagship store at 980 Madison Avenue on the Upper East Side in 2023.

The brand is available at retailers including Saks Fifth Avenue, Neiman Marcus and Shopbop, and has been worn by inspirational women including Former First Lady Michelle Obama, Taylor Swift, Tracee Ellis Ross, Beyoncé, Emily Blunt, America Ferrera and Nicola Coughlan.

ALEXIS is seeking a motivated and experienced Store Director to lead our team and deliver an outstanding retail experience. The ideal candidate is a natural leader with a passion for customer service, team development, and operational excellence. In this role, you’ll oversee daily store operations, drive sales performance, and ensure a positive and productive environment for both customers and staff.

The Role

The Store Director leads all aspects of store operations, driving sales performance while delivering an exceptional, elevated customer experience. This role is ideal for a dynamic leader with a passion for luxury retail, team development, and operational excellence. You will cultivate a high-performing, inspired team culture, oversee daily operations, and ensure the ALEXIS brand is impeccably represented in every customer interaction. As the standard-bearer for service, styling, and execution, you will create a welcoming and aspirational environment for both clients and team members, consistently delivering a best-in-class luxury retail experience.

What You’ll Do

• Lead and manage all daily store operations to ensure seamless execution and exceptional customer service.
• Recruit, train, coach, and develop a high-performing store team, fostering a culture of accountability, motivation, and growth.
• Set clear performance expectations, manage scheduling, and conduct ongoing performance management and feedback.
• Deliver elevated client experiences by modeling exceptional service standards and resolving customer concerns with professionalism and care.
• Drive sales performance through goal setting, strategic planning, and hands-on leadership on the sales floor.
• Analyze sales trends, KPIs, and customer insights to identify opportunities and implement strategies to maximize revenue and profitability.
• Oversee inventory management, stock levels, and replenishment to ensure optimal product availability and visual presentation.
• Maintain impeccable store standards, including cleanliness, organization, merchandising, and visual execution.
• Manage store budgets, control expenses, and review financial reporting to support business objectives.
• Execute marketing initiatives, events, and promotional strategies to drive store traffic and brand awareness.
• Ensure full compliance with company policies, procedures, and health and safety regulations.
• Serve as a brand ambassador, representing ALEXIS with professionalism, confidence, and polish at all times.

Whole You are:

• Proven leadership experience in luxury or premium retail management.
• A confident and inspiring leader with strong team-building and coaching skills.
• Highly customer-centric, with a passion for delivering elevated, personalized service.
• An effective communicator with strong interpersonal and relationship-building abilities.
• Business-minded, with a solid understanding of sales performance, inventory management, and financial reporting.
• Organized, detail-oriented, and able to prioritize in a fast-paced environment.
• Solutions-driven, adaptable, and comfortable managing multiple priorities.
• Passionate about fashion, styling, and luxury brand storytelling.

Nice to Have

Experience managing high-volume or flagship retail locations.

Strong clienteling skills and experience building long-term customer relationships.

Background in visual merchandising and luxury brand presentation.

Experience with retail analytics tools and POS systems.

Why This Role Matters

The Store Director plays a critical role in shaping the customer journey and bringing the ALEXIS brand to life at the store level. This leader sets the tone for excellence, inspires the team, and ensures every detail reflects our commitment to effortless sophistication, modern femininity, and elevated service.

BARTON CREEK

Key Holder / Team Lead

Company mission

CH Carolina Herrera is House of Herrera’s luxury lifestyle brand. As one of the most prominent brands in the industry, CH Carolina Herrera’s immediate success was backed by Venezuelan designer Carolina Herrera’s career as a global icon in luxury and timeless elegance.

Featuring accessories, women’s, men’s and children’s collections, the brand rapidly established itself with more than 400 stores in Europe, the Americas, Middle East and Asia.

CH Carolina Herrera is part of STL Sociedad Textil Lonia, a global company with more than 800 stores in 43 different countries, and a team of more than 2500 employees.

Talent, innovation and constant growth can be found at the core of this dynamic and creative group. Our culture is based on teamwork and passion for our brands. We are looking for colleagues who will bring talent and commitment to the team and who want to grow in a fast-paced, international organization. Our aim is for you to become a part of our project and accomplish your goals by our side.

Benefits

· Health Insurance

· Vision Insurance

· Dental Insurance

· 401(K)

· Paid Time-Off

· Flexible Spending Account (FSA)

· Life Insurance

· Commuter Benefit Plan

· Employee Discount

General Description:

The Key Holder is responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty. A Key Holder acts as a role model for new and existing employees by assisting in improving their brand, product and service awareness.

Responsibilities include, but are not limited to:

· Responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty

· Providing excellent customer service following the company customer experience protocol

· Maintaining and developing the store Client book (sales after care

· Replenishing the products on the sales floor as outlined in the company procedures whilst respecting the visual merchandizing standards

· Achieving daily and weekly individual sales targets and KPI´s as defined by the Store Manager or Assistant Store Manager in order to achieve the store objectives

· Assisting with merchandising and inventory activities.

· Keeping the sales floor and store image neat, organized, clean and stocked

· Processing transactions accurately and efficiently

· Complying with all sales related policies and procedures

· Unpacking, hanging/folding merchandise, stocking checks and securing security tags when needed)

· Monitoring the new staff training: Acting as a role model to implementing the internal procedures, the company standards and the product awareness

· Providing active support by sharing knowledge as a brand expert, in order to help develop new staff correctly with the aim of achieving the store goals

Requirements:

· Minimum 2- years retail management experience, preferably in fashion luxury brands

· Strong experience in creating and maintaining clientele relations

· Excellent communication skills

· Passionate for fashion

Competencies:

· Identification with the company

· Interpersonal communication

· Initiative

· People Development

· Passion for fashion

· Results oriented

· Ability to work under pressure while maintaining a positive attitude

· Bi-lingual (Spanish) is a plus

For more information regarding our company and products please visit:

Textil Lonia Corp. is an Equal Opportunity Employer. All qualified applicants will be considered regardless to race, color, religion, sex, national origin, sexual orientation, disability, age, gender, marital status, citizenship status, veteran status or any other characteristic protected by applicable federal, state, or local laws.

The Assistant Manager is responsible for assisting the Store Manager in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Assistant Manager assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the General Manager.

Responsibilities:

SALES LEADERSHIP:

• Assumes Manager’s role in supervising staff in absence of General Manager.
• Strives for sales excellence and results.
• Ensures selling standards are met.
• Works with customers and models excellent customer service and Clienteling skills.
• Maximizes sales through strong floor supervision.

ASSOCIATE DEVELOPMENT:

• Ensure associates are trained on product knowledge, selling skills and customer service and operations.
• Provides information and feedback for Sales Associates.
• Team sells with Sales Associates to contribute to the development of the selling team.

OPERATIONAL EXCELLENCE:

• Protects store payroll by managing wage costs, salaries, and allowable hours.
• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook.
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property.

STORE STANDARDS:

• Helps execute floor-set and promotional directives.
• Works as a member of the team to insure all store standards are met.
• Understands, supports and complies with all company policies and procedures.
• Helps control all company assets (i.e., payroll hours, fixtures, cash, inventory and property) and completes all paperwork promptly and accurately.

MERCHANDISING/VISUAL:

• Ensure execution of effective merchandising strategies and directives.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
• Identify and communicate product concerns in a timely manner.
• Communicate inventory needs to support the business goals.
• Provides timely feedback to stores regarding visual direction in partnership with Retail Director.

FASHION/STYLING:

• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look
• Understanding of fashion forward styling techniques
• Comfortable with being on camera for social media purposes (both stills and video)

MISCELLANEOUS:

• Adheres to company guidelines of dependability, including attendance and requirements.
• Attends Store Meetings.

Requirements:

• Minimum of 2 years retail management position/ experience in women’s apparel (or related field).
• Ability to work flexible schedule including nights and weekends.
• Strong verbal and communication skills.
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
• Ability to create a quality working environment that will encourage others to develop and excel.
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals.

The base salary range for this role is between $60,000- $65,000. The relevant base salary will vary depending on wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a commission program, clothing allowance, and merchandise discounts.

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)

The Selling Supervisor (Sales Manager) supports the Store Manager and the store team through effective execution of sales plans and assists with operational management tasks while being responsible for their own personal sales goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists Store Manager with developing and implementing a strategic plan to achieve store business goals

• Responsible for meeting or exceeding personal sales and KPI goals

• Actively develops new clients by finding new ways to enhance and develop business and maintains existing clients

• Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients

• Effectively captures client data for connecting with clients and building relationships

• Completes outreach to connect with clients on a regular basis

• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends

• Upholds all brand values and relationship values

• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business

• Follows through and accomplishes multiple projects and store priorities in a timely manner as needed

• Acts as ‘Manager on Duty’ when Store Manager is out of the store or unavailable and is confident managing all aspects of the business

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peers

• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)

• Acts as the manager on duty when scheduled, to support all business functions

• Communicates effectively and develops and maintains professional relationships internally and externally

• Effectively teaches, demonstrates and assists to ensure staff is trained in product knowledge, clienteling and relationship selling skills

• Creates and maintains positive employee relations by helping lead a professional store team

• Communicates with Store Manager by providing feedback of any employee relations matter

• Coaches and motivates the sales team as needed

• Assists to ensure all store staff complies with all POS procedures

• Understands and performs all POS functions accurately, professionally and within Company compliance

• Opens and closes the store - performing all tasks to Company standard and compliance

• Resolves client issues and requests in an efficient, resourceful and quick manner

• Demonstrates high level of quality in work, attendance, and appearance

• Solves problems/issues methodically and with a sense of urgency

• Takes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as needed

• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards

• Demonstrates high level of quality in work, attendance and appearance

• Actively contributes to non-selling activities and loss prevention initiatives

• Actively participates in Monthly Touch Bases

• Attends all required Store Meetings

• Maintains standards of store cleanliness and organization

• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

Assist in preparation and coordination of complete and accurate physical inventory per Company guidelines

• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

• Assists to ensure accuracy of Company in store promotions and merchandise markdowns

• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving

• Ensures accuracy of all POS procedures and conducts training of POS System to staff

• Has a strong knowledge of the alteration process and fitting a client for alterations

• Opens and closes the store performing all tasks to Company standard

• Supports in the preparation and facilitation of required Store Meetings as needed

• Maintains standards of cleanliness and organization

• Maintain store and helps ensure staff safety component

• Assists in maintaining compliance to all Company Policies & Procedures

• Adhere to Timekeeping procedures

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

• Adheres to local, state and federal laws

• Additional responsibilities assigned by supervisor related to your position/department

• Less than 20% travel may be required as necessary

• Ability to be flexible and willing to work extended hours when necessary

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities

ORGANIZATIONAL RELATIONSHIPS

• Interacts with all levels throughout organization including customers, employees and outside vendors

MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES:

• Leadership

• Motivator

• Results Orientated

• Communication

• Client Focus

• Teamwork

• Optimistic

• Honest and Integrity

• Professionalism

• Adaptability

• Embraces Change

• Solutions orientated

• Thoroughness

• Organization

Education/Experience:

• 2 - 5 years retail sales experience

• Luxury experience preferred

• Management experience preferred

• Exemplary selling and clienteling skills

• Good computer skills: Word, Excel, Microsoft Outlook and POS systems

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Standing, walking and squatting the majority of the works shift

• Ability to climb ladders or stairs (depending upon store design)

• Required to carry garments and packaging up to 40 pounds

(Check the box that applies by double clicking on the box.) Sedentary: Limited activity, no lifting, limited walking Moderate: Mostly standing, walking, bending, frequent lifting Light: Office work, some lifting, bending, stooping or kneeling, walking Arduous: Heavy lifting, bending, crawling, climbing

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• Majority of shift requires client interaction

• Ability to work varied hours: nights, days and weekends to support the business needs

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.

ASSISTANT STORE MANAGER, EXPERIENCE

WHO YOU ARE:

Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth.

WHAT YOU’LL DO:

• Drive results through delivering an elevated customer experience.
• Lead and execute key opening and closing duties and operational tasks.
• Demonstrate flexibility and desire for individual growth in a fast-paced store environment.
• Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques.
• Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence.
• Build a client book through establishing client relationships to drive additional traffic and create client engagement
• Drive Omni channel sales by utilizing all available tools and technology

YOU’LL NEED TO HAVE:

• 3+ years of relevant retail management experience

WE’D LOVE TO SEE:

• A self-starter with the ability to mentor and continue to develop personal leadership qualities
• Energetic, motivated and engaging; a true brand ambassador with a love for fashion
• Knowledge of clienteling with the ability to build lasting customer relationships
• Customer service obsessed; ability to sell with a passion for styling and love for fashion
• Technologically savvy individual with an entrepreneurial spirit

THE BENEFITS

• Cross-Brand Discount
• Flexible schedule
• Internal Mobility Across Brands
• Exclusive Employee Sales
• Clothing Allotment

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at