Client Worker Relationship Example Jobs in Usa

JOB DESCRIPTION

Insight Global is hiring a Client Services Department Supervisor (Personal Lines, Property & Casualty) for a national insurance agency client based in Poughkeepsie, NY. This role will oversee the day‑to‑day operations of the client services department and lead a team of licensed Property & Casualty Client Service Specialists supporting personal insurance clients.

The ideal candidate has prior supervisory experience managing licensed P&C service teams and a strong background in personal lines insurance. This individual will be responsible for ensuring service standards, processes, and procedures are consistently followed to deliver efficient, high‑quality client support.

Responsibilities include overseeing general customer service and inquiries, managing team workflow and training, ensuring compliance with internal processes, and supporting the education of clients and prospective clients on insurance products and coverage options.

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience managing licensed P&C service teams
• 2+ years of personal lines experience
• NY State Property & Casualty Broker License required
• Experience with rating, underwriting and procedural skills
• Proven leadership skills and demonstrated ability to communicate effectively

NICE TO HAVE SKILLS AND EXPERIENCE

• College degree preferred, high school diploma or equivalent required
• Experience with Vertafore a plus.

This position will be working in Annapolis, MD at the United States Naval Academy. The core working hours are 7:00 am - 3:00 pm, Monday - Friday. Various weekends and holidays will be required. Starting pay is $20.45 per hour. This site is governed by a collective bargaining agreement. This position requires that the employee must successfully complete criminal history information background check and drug screening and be able to obtain and maintain a government security clearance.

Floor care experience is required:

• Strip and wax floors
• Use of buffers
• Shampooing of carpets

Supervisor experience is required:

• Successfully management of custodial workers

• Sweeps and mops hallways, stairs and offices.
• Empties tenants' waste baskets and dispose the trash in prescribed manner.
• Dusts horizontal surfaces.
• Cleans bathrooms.
• Waxes and buffs floors with prescribed buffers.
• Cleans glass and windows.
• Washes walls and other vertical surfaces.
• Performs snow removal if required by contract specifications.
• Polishes kick panels, door knobs and other designated fixtures.
• Strips and waxes floors.
• Vacuums rugs.
• Mixes cleaning solutions.
• Maintains issued equipment.
• Notifies supervisor when supplies and equipment are needed to perform tasks.
• Supervises activities of assigned workers on a temporary basis while performing own work.
• Assumes responsibility of crew during the absence of the foreman.
• Performs all other duties assigned by Custodial Foreman.

• The incumbent must be able to stand or walk 90% of the work time; and sit 10%.
• He/she must be able to lift/carry 50 pounds and push/pull 50 pounds in order to clean work areas and handle supplies and equipment.
• He/she must be able to climb, balance, stoop, kneel, crouch, and reach.
• These requirements are necessary for using ladders and stairs, cleaning low areas, high areas, benches and corners.
• He/she must be able to communicate with supervisors and co workers.
• Must good vision, with depth perception and ability to distinguish colors for safety reasons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are looking for an enthusiastic Veterinary Receptionist (client care coordinator) to join our friendly, experienced and supportive team. VCA Calvert Veterinary Center is a progressive hospital staffed by highly skilled veterinarians, assistants, and client care coordinators.

Our practice has been serving the Pasadena Maryland community since 2004. Our practice is one of the few in the area offering care to local exotic patients. If you are a compassionate, dedicated, enthusiastic, positive, and intelligent client service representative who is looking for a practice to call home and to work in a collaborative team environment, please apply.

An ideal candidate for this position will have experience performing the work of a Veterinary receptionist (client education, efficient patient scheduling, client and patient reception, phone triage, calm collected demeanor, attention to reception and lobby environment, creative problem solving skills, etc.) or a strong client service background.

VCA Animal Hospitals offers competitive compensation and benefits package including:

• 401(k) retirement plan with employer match available
• Pet care discounts
• Health and well-being programs that provide resources and training
• Financial toolkit

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $16 to $18 per hour. Opportunities for shift differential, holiday pay, and overtime available based on business need.

We understand that our clients have choices in their veterinary care. Our mission is to never take our clients for granted and provide education, coaching to them on pet care and the support needed to care for their pets. Please note that this position requires a flexible schedule and the ability to work evenings, some weekends, and some holidays.

• Unload containers by hand, repalletize products, and load into warehouse racks or semi trucks.
• Ensure product is sorted, baled, weighed, loaded and recycled based on customer specifications
• Operate equipment to move materials throughout the warehouse
• Maintain a clean and organized work environment to optimize efficiency.
• Collaborate with team members to complete tasks and meet daily goals.
• Follow all safety guidelines and protocols to ensure a secure work environment.

• Ability to lift up-to 50 lbs repeatedly during entire shift.
• Must be capable of standing for the entire duration of the shift and walking throughout the warehouse.
• Ability to follow both verbal and written instructions accurately.
• Strong work ethic and a commitment to attendance.
• Willingness to work in a fast-paced and physically demanding environment.

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom we give you the tools you need to succeed and the autonomy to reach your goals.

You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry. You will join a culture that has received multiple top \"Places to Work\" awards. We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions.

As a PCS intern, you will be working with the PCS team to learn the process of preparing financial statements and how to perform compilations and reviews. You will also learn the preparation procedures of federal and state income tax returns.

Current Junior or Senior working on completing a Bachelor's or Master's degree in accounting, or on track to complete 150 credits for CPA-eligibility. 0-2 years recent public accounting experience. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

150-Date/Final Graduation of December 2027 through September 2028. Strong academic track record (Minimum GPA: 3.0). 0-2 years recent public accounting experience. Strong MS Excel and MS Word. Strong time management and organizational skills. Strong work ethic with the ability to work independently and with a team. Great communication, leadership, and analytical skills.

Have the availability to work in a hybrid setting for 40 hours per week during business hours (8:30am 5:30pm; Monday Friday). Live in commutable distance to your assigned office. Work a minimum of 3 days per week in your assigned office. Ability to complete the entire 15-week Winter Internship Program: January 4, 2027 April 16, 2027.

The EisnerAmper Private Client Services Team connects family owned, closely held businesses and high net worth individuals with the solutions they need to reach their short- and long-term financial goals. Operating within a culture where we hold each other accountable to our standards of teamwork, creativity, and a genuine care for each other, we not only solve our clients' problems, but offer proactive solutions for the future.

As one of the largest and fastest-growing service lines at our firm, we try to make a big group feel smaller. We're known for presenting options and pathways for our employees to grow as professionals. Here, you can not only discover what you're passionate about but pursue it.

Working with businesses of all sizes and across every industry, our typical client is atypical. Because of this, it's important that we can think like entrepreneurs ourselves to gain a true awareness of our clients and their businesses, along with their unique operational and personal dynamics.

Private Client Services includes Closely Held, Private Business Services, and Personal Wealth Advisory services.

EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4,500 employees and more than 450 partners across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today, and position them for success tomorrow.

Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers and investors who serve these clients.

EisnerAmper is proud to be a merit-based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law.

Should you need any accommodations to complete this application please email:

JOB DESCRIPTION

Title:

Client Relations Associate

Reports To:

COO

Supervises:

None

Classification:

Non-Exempt

Summary:

Responsible for front desk duties.

Essential Functions:

• Direct the activities of the reception area of immigration law firm.
• Interact w/ immigration law clients in English and Spanish to clearly understand their legal needs.
• Analyze & resolve client concerns in a timely manner.
• Discuss client concerns w/ management & escalate to the appropriate member of the legal staff when required.
• Answer and transfer incoming calls for all phone lines.
• Assist with client in-take process and utilize the Immigration Tracker system to open client cases in the firm's database system.
• Schedule initial consultation (IC) appointments for all attorneys in the practice. Call & confirm all IC appointments for all attorneys.
• Receive & review voicemails and return messages for IC appointments and payments for new legal processes.
• Utilize the Immigration Tracker system to generate and oversee reports for prospective clients.
• Follow up with clients to ensure they understand the legal retainer process.
• Process clients' payments for IC appointments, new legal processes, and related legal services.
• Maintain log for incoming FedEx/UPS and client drop offs and distribute packages to appropriate staff members.
• Maintain cleanliness and organization of all conference rooms, as needed
• Train newly hired staff regarding front desk duties.

Non-Essential Functions:

• Other duties as assigned.

Qualifications:

Education and Work Experience

MUST BE FLUENT IN SPANISH. Associate degree preferred. Prior business immigration or legal office experience. Ability to work effectively under pressure. Excellent verbal and written communication skills. Outstanding organizational, problem-solving skills and the ability to perform multiple tasks in a fast-paced environment are essential.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties, the employee will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The employee will occasionally need to move about inside the office to access file cabinets, office machinery, etc.;

• Must be able to lift 35 pounds;
• Must be able to stand or sit for long periods of time

This role owns the financial operations of the business and supports sales execution so momentum, cash flow, and client confidence are never constrained by the founder.

You operate as a trusted proxy for the founder, with real authority over financial execution, revenue operations, and client follow-through. If it touches money, forecasting, invoicing, payroll, or sales follow-up, you own it.

This is a role for someone who brings judgment, professionalism, and calm authority, not someone waiting for direction.

Primary Responsibilities:

1. Financial Ownership & P&L Visibility (Primary)

You fully own day-to-day financial operations and clarity, including:

• End-to-end ownership of P&L accuracy and visibility
• Payroll execution and review
• Accounts payable and vendor payments
• Invoicing, accounts receivable, and payment follow-up
• Credit card and expense reconciliation
• Management of the accounting inbox and all financial communications
• Reducing outsourced accounting work by 80%+ through internal ownership
• Designing and enforcing clean, repeatable client onboarding and invoicing processes
• PO creation and follow-up to ensure engineering work starts without delay

The founder does not monitor QuickBooks, AR/AP, payroll, or invoice status.

2. Project Accounting, Forecasting & Cash Control

You ensure financial reality is always visible, current, and actionable.

This includes:

• Project-level financial tracking
• Revenue and cash flow forecasting
• Clear visibility into:
• When revenue is expected
• When cash is received
• Where timing, scope, or margin is drifting
• Surfacing risk early—before it becomes disruptive
• Providing clean inputs to support hiring, spending, and delivery decisions

This role exists to keep the business on offense, not reacting late.

3. Sales Execution Support & Revenue Operations

You support sales by ensuring nothing stalls due to lack of follow-up, organization, or discipline.

This includes:

• Owning inbound lead follow-up from website and HubSpot
• Prompt, professional calling and emailing of warm leads
• Ensuring every lead and deal has a clear next action
• Booking meetings without founder coordination
• Maintaining CRM discipline with zero stale deals
• Supporting phone and inbox management related to sales follow-up
• Coordinating with marketing, HubSpot workflows, and WordPress as needed

You are not the closer.

You ensure closers stay focused, prepared, and unblocked.

4. Client Experience & Professional Representation (Non-Negotiable)

You own the client journey from first contact through billing and project kickoff.

This includes:

• Managing onboarding from PO through project start
• Sending and tracking W-9s, ACH/wire details, intake forms, and onboarding materials
• Setting clear expectations around billing, milestones, and payment timing
• Acting as the primary point of contact for billing clarity and follow-through
• Ensuring a clean handoff from Sales to Engineering and Operations

This is a client-facing role.

Professionalism, clarity, confidence, and consistency are required.

Clients should consistently feel:

• Trust
• Control
• Competence

Every interaction matters.

Tools & Systems

• QuickBooks (P&L, invoicing, AP/AR, project accounting)
• HubSpot (CRM, pipelines, dashboards, follow-ups)
• Microsoft 365 (Outlook, Teams, OneDrive)
• ADP (Payroll – training provided)
• Calendly
• AI tools including ChatGPT, , Fireflies, and Zapier

Required Experience & Profile

This role is for someone with ownership-level experience, not support-only exposure.

Required:

• 2–10 years of experience in one or more of:
• Finance Operations
• Revenue Operations
• Accounting or Controller support
• Client Operations
• Sales Operations
• Experience working closely with a founder or senior executive
• Proven comfort owning money, follow-up, and decisions
• Hands-on experience with:
• Invoicing, AR, and AP
• Financial operations and reporting
• CRM systems (HubSpot preferred)
• Strong written and verbal communication
• Calm, professional presence in client and vendor conversations
• Ability to exercise judgment without constant escalation

Preferred:

• Degree in Business, Finance, Accounting, Operations, or related field
• Experience in manufacturing, engineering, or project-based businesses
• Experience representing a company in financial or client-facing discussions

What This Role Is Not

• Not an administrative-only role
• Not calendar management as a primary function
• Not a “wait for instructions” position

This role requires ownership, discretion, and polish.

Success Looks Like

• The founder trusts the numbers without hesitation
• Financial risk is visible early
• Clients experience clean, professional follow-through
• Sales momentum is supported without founder involvement
• The business runs cleaner, calmer, and faster

• Compensation Range: $45,000-$52,000
• Pipeline Status: This job posting is intended to support future hiring needs and does not represent an immediate vacancy.
• Use of AI in Hiring: We use artificial intelligence tools to screen and assess applications as part of our hiring process. Human recruiters review all results.

Client Service Agent

Connexions Inc. (CNX) is an appraisal management software that provides fast, reliable and cost-effective valuation services to the lending industry. CNX products manage the full administration of the appraisal process, vendors and support consistent quality control of policies and procedures. CNX is part of The Nationwide Group (TNG) — a pioneer of outsourced financial services software.

Position Summary

The role plays a critical part in the retention of our existing clients; Financial Industry. In this role, you will offer an exceptional client experience (Lenders & Appraisers) through problem solving and client requirement knowledge. You will ensure a smooth appraisal management process by monitoring appraisal requests. This is a Business to Business client service position (no sales). We are currently hiring for a full-time role.

Position Profile

• Excellent communication skills - verbal and written fluency at a professional level

• Post-Secondary Education required.

• Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners.

• Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services

• Be available to work between 8:00 am – 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required

• Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command

• Sign up new broker user

• Proficient computer skills including competency with MS Word, Excel and Outlook

• Demonstrates sound judgment and effective problem solving skills

• Remains energized and focused in a fast-paced and evolving environment

• Must have speedy and accurate typing skills, and be detail oriented

• Seek opportunities to introduce new ideas and improve processes

• Industry knowledge is preferred but not mandatory.

We thank you for your interest only candidates selected for an interview will be contacted.

Bilingual Licensed Clinical Social Worker LCSW - Spanish Speaking

Are you passionate about working with an underserved and rewarding population? Looking for a clinical role without the administrative burden, and one that offers real work-life balance? If so, read on and apply today! 

Senior Care Therapy is seeking full-time or part-time Licensed Clinical Social Workers to join our mission of providing in-person psychotherapy services to the geriatric population. We currently serve over 300 Skilled Nursing Facilities including sub-acute, long-term care, and assisted livings throughout NJ, NY, PA, and MD.  

As a clinician owned and operated company, SCT takes pride in providing supportive counseling through patient-centered psychology services that has a meaningful impact on residents' mood, functioning, and overall quality of life. By working collaboratively with facility staff, SCT aims to improve outcomes for both residents and the care teams that support them. We are committed to providing the highest level of psychological services and to being at the forefront of ever-changing regulations, needs, and trends.

At SCT, we handle all the administrative responsibilities -- including billing, insurance, credentialing, and pre certifications --- so you can do what you do best: providing exceptional clinical care!

What We Provide:    

• Customizable Part-time or Full-Time opportunities available, tailored to align with your personal and professional goals.
  • 32-hour and 40-hour equivalent work week opportunities
  • Salary ranges from $56,000-$85,000 with Uncapped FFS Bonus Opportunity!
  • Part Time: Fee for Service Opportunities
• Rewarding experiences working with the senior population   
• Flexible Daytime Hours with Autonomy
• No Admin Tasks! No cancellations! No no-shows! 
• EHR Your Way! Efficient, user friendly, clinician designed EMR.
• SCT University
  • CEU Reimbursement Program
  • Psychologist led training on day one with ongoing support.
  • Clinical Team Support: peer-to-peer learning.
  • Cutting-edge Resources & Mentorship: We champion your growth with abundant resources, mentorship, and career advice to set you up for unparalleled success
• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, Ancillary Benefits (Full-Time)
• 401(k) plan with up to 3% company match offered Day 1! (PT and FT)
• Malpractice Insurance Provided
• PTO & Holiday (Full-Time)

Key Responsibilities: 

• Conduct individual and group psychotherapy sessions for patients in a subacute or skilled nursing facility.
• Assess, diagnose, and treat a wide range of emotional and behavioral health conditions, including depression, anxiety, adjustment disorders, and cognitive decline.
• Develop and implement evidence-based treatment plans tailored to the needs of each patient.
• Collaborate with facility staff, interdisciplinary teams, and family members to support patient care.
• Maintain accurate and timely clinical documentation in accordance with regulatory standards using our clinician-designed electronic medical/health system (EHR). 
• Monitor patient progress and adjust treatment plans as needed.

 Requirements: 

• Active and unrestricted license to practice as a Licensed Clinical Social Worker in State applying for.
• Effective oral and written communication in English and Spanish
• Basic proficiency with technology, including electronic health records (EHR).
• Strong organizational and documentation skills, with attention to regulatory compliance.
• Ability to provide in-person services at assigned facilities, up to 45 minutes.
• Ability to walk, stand, and move between patient rooms and offices within the facility throughout the day.
• Full Vaccination and Booster Status may be required in some facilities.

Preferred Qualifications:  

• Previous clinical experience in a subacute, long-term care, or geriatric healthcare setting.
• History of treating Anxiety, Depression and Adjustment Disorders. 
  • Psych or Addictions experience is a plus.
• Excellent time management and organizational skills. 

SCT welcomes individuals with a variety of licensure types to join our exceptional team. We encourage you to reach out directly to learn more about current openings! Currently Hiring for Clinical Psychologist, LCSW, LPC, LMHC, and LMFT located in NJ, NY, PA, or MD.

Compensation details: 56 Yearly Salary

PI1a8d67a44222-3631

Position Title Ambulatory Social Worker CM Landon Center on Aging Position Summary / Career Interest: The Ambulatory Social Work Case Manager has responsibility to provide care/service safely and efficiently for a full range of services to patients of all ages and their families.

Primary role is to collaborate, communicate and facilitate coordination of services as established by the healthcare team and executed by the case manager.

Responsible for the psychosocial assessment of patients, coordination of care and linkage to community resources and providing emotional support to patients and their families.

Ensure appropriate decision makers are informed of and involved in treatment planning.

Apply pertinent state and federal regulations regarding documentation and reporting requirements.

The Social Work Case Manager identifies, monitors, and reports opportunities for quality and performance improvement to the appropriate department.

The Social Work Case Manager takes an active role in performance improvement activities as it relates to their area of assignment.

Responsibilities and Essential Job Functions Accepts responsibility and accountability for achievement of optimal outcomes within their scope of practice.

Follows policies, procedures, and standards; complies with Corporate Compliance program.

Assumes responsibility for risk and safety issues associated with the position.

Takes call as required by the department expectations.

Performs job specific responsibilities and demonstrates accountability for own actions and decisions.

Acquires and maintains knowledge and competence related to the expectations of their position and practices within their scope.

Brings ideas and concerns to supervisor, participates in department decision making.

Maintains current licensure.

Completes psychosocial assessments of patient/family situations including social, psychological, emotional, financial and other related factors to facilitate patients' linkage to resources to support care in the community.Identifies and utilizes all relevant information (medical/nursing needs, social work knowledge base, disease process, knowledge of community resources) to accurately and thoroughly assess the patient's psychosocial situation.

Evaluates psychosocial and medical/nursing information to determine an appropriate social service action/ plan of care.Utilizes social work assessment and input from other team members to formulate realistic recommendations for social work action plan and linkage to resources Participates in interdisciplinary team meetings as needed.

Initiates and participates in family conference to determine psychosocial and community resource needs.

Participates in Care Team meetings by providing relevant and discipline specific information to the entire healthcare team and coordinating any linkage to services on identified areas.

Advocates on behalf of patients and caregivers for identification and access to services.

Advocates for the protection of the patient's health, safety and rights.

Ensures patient choice and consistently supports a patient centered environment.Provides supportive counseling to assist patients/families in adjusting to disability and illness, and for realistic planning for care in the community.

Demonstrates a caring, positive regard for others by clarity of speech, use of understandable terminology and utilizing active listening skills.

Assures prudent utilization of all resources (fiscal, staff resources, environmental, equipment and services) by evaluating the options available.

Demonstrates ability to balance cost and quality to assure the optimal clinical and financial outcomes.

Documents appropriate information in the patient's medical record to ensure communication of patients' psychosocial needs for care in the community.Documentation includes initial contact and follow-up action plan.

Documentation includes psychosocial assessment of patient/family including previous living situations.

Documentation includes telephone calls and meetings with significant others and allied professionals.

Documentation includes all family and/or team conferences.

Documentation includes response to interventions and referrals within 24 working hours.

Contributes to the financial viability of hospitals.Works in partnership with physician and clinic nurses to ensure timely linkage to services.

Utilizes established procedures and appropriate resources in working with third party payors to ensure safe and timely coordination of care.

Participates in the case management activities at assigned site.

Participates in professional development activities.Attends workshops, conferences or seminars suggested by Manager.

Completed the objectives identified on last performance appraisal.

Identifies professional development needs and pursues educational opportunities.

Participates on hospital task forces and committees.

Attends and participates in department meetings.

Acts as a preceptor for new team members.

Assists in training of new team members.

Seeks clinical supervision when needed.

Demonstrates flexibility and teamwork among case management staff members.Assists peers in the event of fluctuating caseloads.

Provides coverage to other clinic areas as needed or as requested by Manager.

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.

Skills and duties may vary dependent upon your department or unit.

Other duties may be assigned as required.

Required Education and Experience Masters Social Work in Social Work from an accredited college or university.

Preferred Education and Experience Experience in a health care setting.

Required Licensure and Certification Licensed Specialist Clinical Social Worker(LSCSW)
- State Board of Behavioral Sciences OR Licensed Masters Social Worker(LMSW)
- State Board of Behavioral Sciences State of Kansas OR State of Missouri Social Work license.

Knowledge Requirements Basic computer skills required.

Time Type: Full time Job Requisition ID: R-48120 Important information for you to know as you apply: The health system is an equal employment opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.

See also Diversity, Equity & Inclusion .

The health system provides reasonable accommodations to qualified individuals with disabilities.

If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link .

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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