Client Service Position Jobs in Usa

AMS Industries, Inc. is a Mechanical contracting firm serving the commercial, industrial, refrigeration, fire protection and nuclear industries (PMT). With nearly 60 years of existence, AMS is a multi-disciplined and multi-market MEP contractor with more than 1,000 employees. We strive to meet our commitments to clients, develop our people and help improve communities.

Located in our beautiful Woodridge, IL facility and reporting to the Director of Client Services, the HVAC Client Manager will identify and acquire new customers to secure profitable HVAC service and maintenance agreements. You will excel at building and maintaining positive relationships with customers from first contact to closing the deal.

Responsibilities:

• Drive new sales for the company in a professional manner consistent with the company’s integrity and customer-care standards.
• Develop and execute sales plans to meet sales goals.
• Initiate and build trusting relationships with potential customers, respond to their needs and identify solutions, generate quotes and close orders.
• Develop, estimate, present and secure service maintenance agreements on equipment, controls, and systems.
• Create and submit estimates of work for service repairs and small projects.
• Manage service contracts, service calls, change-orders and submittals for small projects.
• Be responsive to customers’ needs and work with other AMS disciplines to provide a complete pack of services to our customers.

Qualifications:

• College degree or equivalent work experience in the Mechanical or construction industry.
• 5 to 10 years of HVAC industry sales experience.
• Extensive sales experience with proven successful relationship building and selling service contracts and repeat business, strongly preferred experience in HVAC service or related industry.
• Ability to communicate effectively both verbally and written to varied levels of audiences.
• Ability to work independently, a self-starter who is both goal-oriented and customer-oriented.
• Demonstrated competency in closing deals through effective negotiations.

We are working on a search for our client – a global leading manufacturer of medical devices for the OR, ED and Anesthesia spaces. They have an immediate need for a Field Service Rep based in the Detroit area to service medical device equipment over a large geographic area, primarily in the Michigan market. There is some travel, but all expenses are covered and a company car is provided. This company is growing rapidly and expanding their service department; this is a terrific opportunity!

In this position you would provide professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established Client Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and assure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group. Actively pursue the renewal of existing service contracts and identify potential service contract customers by providing contract quotations, and pursue the timely closing of all new contract proposals. Maintains twenty-four-hour continuous coverage of the territory to provide uninterrupted support and operation of products.

This company provides a rich benefits and compensation package, Company Car and full expenses covered. You possess many of the skills and experiences they seek. If you meet these requirements and have solid Biomedical Engineering experience working with medical devices and equipment, I’d love to talk the details with you, if you are interested. Please let me know if you are and we can connect. Let's connect quickly if interested - the hiring manager has begun the interview process. Thanks ~

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager of Sales and Service role

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Criteria

Excellent communication, organization and leadership skills

Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner

Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities

2-3 years of previous retail sales experience or management experience in a customer service related field

Physical Requirements

Must be able to be mobile on the sales floor for extended periods of time

Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Full time associates are expected to have open availability to meet the needs of the business.

Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differenceswhatever they may beare valued, explored and appreciated.

Benefits Just for You

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $22.00-$25.00 per hour.

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Your Journey in Continued Learning

Individual development plans and career pathing conversations

Annual performance appraisals

Cross-brand and cross-functional career opportunities

Online learning opportunities through brand specific resources and WSI University

Leadership development opportunities

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

1. Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
2. Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
3. Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
4. Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
5. Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
6. Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
7. Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
8. Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
9. Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
10. Performs other duties as assigned.

The ideal candidate will have:

• Associate’s Degree required/Bachelor’s Degree preferred in related field
• Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
• CTBS required within first year of employment
• Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
• Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

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Job Description

The team leader is responsible for managing the team involved in auditing end to end mortgage life cycle comprising active & default servicing activities (Eg. Foreclosure, Bankruptcy, Cashiering, Escrow, Loss Mitigation, Claims, Property preservation, HELOC etc.)

Responsibilities:

• Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction
• Manages the day-to-day operations of the mortgage servicing associates. Ensures compliance with state and federal lending laws and investor guidelines
• Develops, analyzes, and completes monthly reports in order to track and monitor production, efficiency, compliance with investor guidelines against stated objectives and associate quality against established standards
• Disseminates policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings with staff in order to build an effective communication flow.
• Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
• Develops performance standards and measurements for staff in order to accurately assess actual performance against established goals.

Additional responsibilities of the TL includes:

• Maintaining service level standards
• Perform internal Quality check, providing floor support and feedback to other staff.
• Responding to all emails efficiently

Person Specification

Knowledge/Experience:

• Minimum 1-3 years of Team Handling experience
• Minimum 5-8 years of US Mortgage active as well as default servicing experience

Competencies/Skills:

• Strong communication skills, verbal and written.
• Strong analytical skills
• Demonstrated ability to resolve complicated issues as they arise.
• Proven organizational skills and demonstrated ability to prioritize and multi-task.

Skills:

• Flexible (Willingness to work in night shift),
• Knowledge of MS Office
• Positive and flexible attitude
• Attention to detail.
• Customer focused.
• Good Team Player/Strong Interpersonal skills

Join Healthcare Services Group (HCSG) as a Dining Services Manager in Training to learn to manage your own account! This structured and paid 16-week program will develop you to manage and oversee dining services in a healthcare setting with hands-on and computer based training. This structured and paid program will develop you to manage and oversee dining services in a healthcare setting. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and begin your journey to make a difference!

• Comprehensive Benefits Package - Medical, Dental, and Vision

• Free Telemedicine Services on Day 1*

• Free Prescription Discount Program

• Get paid when you need it with PNC EarnedIt

• Financial Wellness Support from PNC Workplace Banking

• Employee Assistance Programs

• Training & Development Opportunities

• Employee Recognition Programs

• Employee Stock Purchase Plan

• Nationwide Transfer Opportunities and Career Development

Click here for more benefits information

or copy this link: *Not available in AR.

• Assist in managing dining services operations, including meal preparation, service, and quality control.
• Learn to ensure compliance with health, safety, and sanitation standards.
• Participate in staff training, development, and scheduling.
• Assist with inventory management and ordering of supplies.
• Interact positively with residents, staff, and guests, providing excellent customer service.
• All other duties as assigned.

• High school diploma or equivalent preferred.
• Previous experience in dining services or hospitality preferred.
• Strong organizational and communication skills.
• Must obtain Food Protection Manager (FPM), Food Service Manager (FSM), Long-Term Care Food Service (LTC-FSM), and CDM,CFPP (where required by state regulations) certifications during the development program.
• Valid driver's license.
• Strong written and verbal communication skills.
• Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks.
• Compliance with COVID-19 vaccination policies.
• Ability to lift up to 50 pounds and perform tasks for extended periods.
• Residency within the service area required.

Ready to Join Us?

If you're looking for an opportunity to grow your career in dining services management and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!

HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.