Client Senior Manager Jobs in Usa

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

This is a temporary position.

Job Summary

As a Flex Senior Manager, Partner Campaign Reporting, you will play a pivotal role in executing Marriott's Partner Campaign Reporting program. Working under the Sr. Director, Partner Campaign Reporting Strategy, you will be responsible for delivering accurate measurement and insightful reporting to Marriott's advertisers. You will design and execute campaign reporting templates and dashboards, translate business and advertiser needs into actionable insights, and support ongoing measurement and reporting initiatives for key advertising partners.

You will collaborate cross-functionally with internal stakeholders to ensure reporting solutions are aligned with business goals. You will also leverage effective communication skills to translate complex analyses into understandable insights for advertisers. You are naturally curious and stay current on the MarTech/AdTech ecosystem, digital marketing landscape, and emerging measurement methodologies. You are a strategic thinker who consistently elevates your work.

Candidate Profile

Education and Experience Required

• Bachelor's degree in Business, Economics, Marketing, Data Science, or related field.
• 5+ years of experience in digital media or other digital business with a strong analytical background and experience.
• Strong technical and analytical foundation, with experience in data-driven decision-making and marketing analytics.
• Knowledge of measurement and analytics across digital marketing and media channels, including reporting frameworks and analytical models.
• Familiarity with core measurement science concepts, including experimentation and measurement frameworks (A/B testing, matched market, MMM, etc.), statistical sampling techniques and hypothesis testing, power analysis, and synthetic control.
• Familiarity with media channels, marketing technology, marketing operations, audience segmentation, and customer data strategies.
• Proven experience presenting analytical insights and answering all technical/data questions for both technical and non-technical stakeholders.
• Success in running sophisticated business processes across multiple internal teams in a fast-paced environment.
• Strong strategic and critical thinking skills; bias towards data-based decision making with the ability to break down complex problems and formulate plans.
• Excellent decision-making, project management, and communication skills.
• Strong conceptual skills and ability to translate theoretical concepts into analytical or research methodologies and tools.
• Understanding and adherence to the principles of data quality management, Agile, data privacy and modern marketing best practices.

Education and Experience Preferred

• Master's degree in Business, Economics, Marketing, Data Science, or related field.
• SQL and PySpark experience.
• Familiarity with media advertising reporting.

Core Work Activities

Primary Activities

• Drive the execution of Marriott's Partner Campaign Reporting function, including defining key KPIs, designing advertiser reporting templates and dashboards, and managing partner campaign reporting managers.
• Translate campaign and performance data into clear insights and actionable recommendations for advertising partners.
• Support the Sr. Director, Partner Campaign Reporting with the development and execution of the measurement and reporting roadmap.
• Develop and manage partner campaign reporting managers in building reporting capabilities and supporting advertiser analytics requests.
• Work cross-functionally with the Sales & Partnerships team to ensure business needs around measurement and reporting are captured and reflected in standardized measurement and reporting templates.
• Collaborate with internal stakeholders to document and communicate measurement capabilities and deliver customized reporting solutions based on advertiser needs.
• Collaborate with the measurement team to create new analytical models, measurement pipelines, and visualization dashboards / tools.
• Design advertiser specific reporting dashboards and templates, customizing and troubleshooting when needed.
• Answer all advertiser questions around measurement and reporting.
• Regularly validate all Marriott advertiser measurement and campaign performance.

Leverage a data driven approach to evaluate optimization opportunities on reporting capabilities / tools

The pay range for this position is $52.06 to $72.79 per hour.

Flex opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click

here

tip sheet

The University of Miami/UHealth Department of Orthopedics is currently seeking a full time Sr. Manager, Finance to work in Miami, FL. The Senior Manager, Finance leads and supports the organization's financial activities such as forecasting, budgeting, strategic planning, and treasury with the goal of enhancing profitability and cash flow management. Further, the Senior Manager, Finance oversees department staff to ensure that activities are always compliant with applicable rules and regulations.

• Establishes or recommends to management objectives and policies for the University.
• Directs preparation of budgets, reviews budget proposals, and prepares necessary supporting documentation and justification.
• Prepares various management reports on financial performance and explains and communicates key variance drivers and insights to appropriate managing staff.
• Provides key financial support and analysis on an ad-hoc basis to help drive and improve business performance.
• Compiles and analyzes data and prepares balance sheets and profit and loss statements.
• Formulates reports to summarize and forecast organization's business activity and financial position in areas of income, expenses, and earnings based on past, present, and expected operations.
• Identifies potential financial risks and areas of opportunity.
• Prepares and coordinates for audits of department's accounts.
• Cultivates and maintains relationships with banks and other external financial institutions to facilitate job functions.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Education: Bachelor's degree in relevant field

Experience: Minimum 7 years of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals, and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

• Provide accurate and timely management and decision-making information; highlighting improvement initiatives and action plans for assigned departments.
• Participate and contribute on the design and development of business initiatives to include key performance indicators and benchmarks linking performance to strategy. Make recommendations in strategic long range and tactical planning by providing financial analyses and business evaluation reports and information.
• Conduct department fiscal analysis by preparing and reviewing the monthly and quarterly financial reports, creating forecasts for each department, and generating relevant commentaries of key variances to budget, highlighting risks and opportunities to achieving goals and impact upon operations.
• Prepare detailed budgets and operational forecasts for all level of activities conducted by the departments while meeting University guidelines and deadlines.
• Develop, prepare and present summarized monthly departmental performance report with key indicators (financial and non-financial) including reconciliations, faculty productivity reports, clinical and research activity analysis.
• Develop financial metrics and monitor faculty performance to make recommendations regarding compensation plans and potential areas for increased revenue.
• Contribute to the development of growth opportunities, studying economic trends, competitive analysis, market share and business case development including scenario planning.
• Work with department administrators and Chairs, Planning and Analysis to support the development and management of Chair packages, analyzing the impact of new recruits, acquisitions, etc.
• Develop management and budgetary controls including forecasts and business plans to analyze and generate potential growth and profitability.
• Assist departments with performing economic evaluation of new programs and capital equipment purchases by preparing prepare budgets, financial plans, financial analysis and business case evaluation highlighting value for money and affordability issues.
• Ensure proper month end and financial year-end closing process necessitated from the activities highlighted above.
• Review and audit all departmental accounts, sponsored and non-sponsored; perform operational audits and maintenance of operational expenses to include network, telecom, duplication, lease equipment, service agreements, freight charges, and take necessary corrective actions.
• Maintain and enforce all internal controls, financial policies and procedures in compliance with UHealth policies. Liaison with Internal Audit. Responsible for department financial audits and internal cash control.
• Develop AOA fiscal, certification reports and monthly invoicing and paperwork required for service agreements.
• Initiate and process all departmental non-salary charges journals as necessary to include but not limited to Federal Express charges, monthly lines & set, monthly voice mail, DVR charges, IRB charges, space, interdepartmental transfers, etc.
• Allocate salary effort of all department employees (staff & faculty) per plan and adjust as needed for sponsored and non-sponsored accounts.
• Approve all financial Workday transactions, Ariba (E-BERFs, E-Checks, POs), paper documents such as (BERFs, IDRs, Physical Plant work orders, Telecommunications work orders, etc) ensuring accurate cost centers, sub object codes and funding availability.
• Complete and process all financial information for new faculty (Sources & Uses) and staff hires.
• Develop and process monthly productivity reports (including clinical charges, clinical revenue, patient volume and wRVUs) for each clinical faculty and paid voluntary faculty by fiscal year.
• Prepare, review and submit faculty compensation payments and salary changes including but not limited to on-call payments, compensation plan incentives, paid voluntary faculty payments and annual incentives and completely enter/approve related financial Workday transactions.
• Provide centralized research office contacts (central, other departments and Sylvester) faculty/salary information, account numbers and adjustments aligned with budgeted allocations.
• Determine the internal departmental and faculty allocation for funds received for observers and/or students rotating through the department's education programs.
• Responsible for annual equipment and space certification for department.
• Conduct fiscal analysis, ad-hoc investigation and reviews as directed by department leadership.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click

here

Job Status: Full time

Employee Type: Staff

Pay Grade: H13

YOUR ROLE

The Ground Product Sr. Manager provides senior operational leadership and strategic direction for CEVA’s ground transportation operations. This position is accountable for end-to-end oversight of service delivery, financial performance, business growth, safety, quality, and operational excellence across multiple facilities and customer contracts. The Sr. Manager partners closely with customers, carriers, and internal cross-functional teams to design effective transportation solutions, strengthen long-term relationships, optimize assets and resources, and consistently deliver profit and performance objectives.

WHAT ARE YOU GOING TO DO?

• Lead the Ground Transportation Product Line with clear strategic direction and disciplined oversight of high-volume domestic logistics and distribution operations.
• Define and execute customer-focused business development strategies aimed at revenue growth, retention of key accounts, and sustainable long-term partnerships.
• Build and maintain strong professional relationships with executive-level customers and transportation providers, while collaborating effectively with CEVA colleagues.
• Provide leadership to operations management teams through coaching, mentoring, talent selection, and professional development within company guidelines.
• Develop and lead business cases to justify capital investments and resource needs, including deployment and allocation of assets required to support operational growth.
• Oversee planning and implementation for the start-up and expansion of new operations, including resource modeling and performance tracking.
• Manage multiple high-volume logistics and transportation facilities, primarily across the Central United States, with full P&L accountability.
• Maximize profitability by ensuring superior customer service, prompt communications, effective issue resolution, and disciplined operational follow-up.
• Oversee the preparation and presentation of management and financial reports, budgets, forecasts, and operational performance reviews to senior leadership.

WHAT ARE WE LOOKING FOR?

Education and Experience

• Bachelor’s Degree in Logistics, Supply Chain, Transportation, Business, or a related field, required. Master’s Degree, strongly preferred. (Equivalent professional experience may be substituted for a degree when the background is directly within transportation or 3PL environments.)
• Minimum 5 to 7 years managing large-scale logistics, distribution, or transportation operations.
• Minimum 5 years in a senior leadership role with experience overseeing multiple, geographically dispersed facilities.

Skills & Characteristics

• Demonstrated success driving revenue growth, retaining strategic customers, and managing profitability across multiple sites.
• Proficiency in Microsoft Office, internet-based tools, and job-specific software applications.
• Strong applied knowledge of domestic logistics and ground transportation operations, including labor planning, carrier management, and performance metrics.
• Advanced understanding of project and program management methodologies with the ability to implement practical, solution-driven strategies.
• In-depth, experience-based expertise managing budgets, EBITDA performance, operational problem solving, and customer service in high-volume logistics settings.
• Excellent planning, time management, collaboration, decision-making, and organizational skills.
• Ability to develop short and long-range operational plans and communicate effectively with diverse audiences, from frontline teams to executive leadership.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

As a Client Account Manager II, you will be in charge of driving a sophisticated book of business featuring some of the largest advertisers at Pinterest. You'll work directly with some of our key advertisers as a trusted consultant to their business. Your strategic advice, analytical skills and sales skills are core to bringing to life the value we deliver as a platform.

We invite passionate candidates to join our US Enterprise Sales team, where we have open positions across several business sectors, in various locations. By applying for the Client Account Manager position, your application will be considered for all available roles that match your skills and experience. Submit your resume once, and it will be considered by multiple hiring teams.

What you'll do:

• 
  
• Manage and grow client accounts, collaborating with partners to optimize campaigns and identify new opportunities.
  
• Translate partner goals and data into clear, actionable insights for effective media strategies.
  
• Advise clients on Pinterest ad products, targeting, bidding, creative, and measurement best practices.
  
• Participate in client meetings to understand needs, solve challenges, and promote Pinterest solutions.
  
• Clearly explain complex products and processes, serving as a trusted advisor to clients and agencies.
  
• Build strong partner relationships and proactively expand opportunities to drive revenue growth.
  

What we're looking for:

• 
  
• Experience in digital advertising sales, preferably with performance advertisers.
  
• Proven ability to manage mutually beneficial client accounts independently.
  
• Strong knowledge of digital ad technologies across Search, Shopping, Display, and Social.
  
• Effective at managing multiple priorities and achieving goals in a fast-paced environment.
  
• Excellent written and verbal communication; skilled at building lasting partnerships.
  
• Bachelor's degree in Business or a related field, or equivalent experience.
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  
• This role will need to be in the office for in-person collaboration 2X/ week and therefore needs to be in a commutable distance from one of the following offices: San Francisco, CA
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

#LI-EP4

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

As a Client Account Manager II, you will be in charge of driving a sophisticated book of business featuring some of the largest advertisers at Pinterest. You'll work directly with some of our key advertisers as a trusted consultant to their business. Your strategic advice, analytical skills and sales skills are core to bringing to life the value we deliver as a platform.

We invite passionate candidates to join our US Enterprise Sales team, where we have open positions across several business sectors, in various locations. By applying for the Client Account Manager position, your application will be considered for all available roles that match your skills and experience. Submit your resume once, and it will be considered by multiple hiring teams.

What you'll do:

• 
  
• Manage and grow client accounts, collaborating with partners to optimize campaigns and identify new opportunities.
  
• Translate partner goals and data into clear, actionable insights for effective media strategies.
  
• Advise clients on Pinterest ad products, targeting, bidding, creative, and measurement best practices.
  
• Participate in client meetings to understand needs, solve challenges, and promote Pinterest solutions.
  
• Clearly explain complex products and processes, serving as a trusted advisor to clients and agencies.
  
• Build strong partner relationships and proactively expand opportunities to drive revenue growth.
  

What we're looking for:

• 
  
• Experience in digital advertising sales, preferably with performance advertisers.
  
• Proven ability to manage mutually beneficial client accounts independently.
  
• Strong knowledge of digital ad technologies across Search, Shopping, Display, and Social.
  
• Effective at managing multiple priorities and achieving goals in a fast-paced environment.
  
• Excellent written and verbal communication; skilled at building lasting partnerships.
  
• Bachelor's degree in Business or a related field, or equivalent experience.
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  
• This role will need to be in the office for in-person collaboration 2X week and therefore needs to be in a commutable distance from one of the following offices: New York City, NY.
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

#LI-HYBRID

#LI-EP4

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

Senior Manager, Operations

Location: Rochester, NY (Onsite)

Industry: Regulated manufacturing (medical device / life sciences)

Travel: Limited, as needed

Reports to: Director of Manufacturing / Site Operations Leader

Compensation: 170K salary range + 20% bonus + benefits (commensurate with experience)

The Opportunity

A well-established manufacturer operating in a highly regulated environment is seeking a Senior Manager, Operations for the Rochester, NY facility.

This is a high-visibility, senior leadership role with responsibility for a 24x7 multi-shift operation, focused on operational excellence, safety and environmental improvements, equipment performance optimization, and team development. The role plays a critical part in driving performance, reducing operational risk, and strengthening manufacturing systems and culture.

The ideal candidate is a hands-on operations leader and change agent with experience in high-volume manufacturing, strong people leadership capabilities, and a proven ability to improve OEE, quality, and engagement in regulated environments.

Why This Role Is Unique

• Ownership of a mission-critical, 24x7 manufacturing operation.
• Opportunity to strengthen and evolve tiered operating mechanisms and standard work.
• Strong mandate to improve EHS, equipment effectiveness, and process capability.
• High degree of influence across Manufacturing, Quality, R&D, Supply Chain, Finance, and Facilities.
• Blend of strategic leadership and hands-on operational execution.

Key Responsibilities

Operational Leadership

• Lead daily operations to meet production, quality, cost, and safety objectives.
• Set operational goals, KPIs, and development paths for supervisors.
• Deploy, monitor, and sustain standard work across the operation.
• Lead a multi-shift supervisor team supporting a 24x7 manufacturing schedule

Process & Performance Optimization

• Drive continuous improvement initiatives to improve OEE, reduce downtime and waste, and optimize changeovers.
• Assess and improve operational practices to reduce errors and improve process capability.
• Apply formal problem-solving tools while addressing real-world equipment and process challenges.
• Make risk-based decisions to optimize equipment performance while maintaining product quality and employee safety.

Quality & Regulatory Compliance

• Proactively improve quality performance, reduce nonconformances, and drive CAPA implementation.
• Ensure compliance with cGMP, FDA, OSHA, ISO, and internal quality systems.
• Oversee manufacturing documentation, investigations, SOPs, batch records, and NCMRs.

Cross-Functional Collaboration

• Partner with R&D, Quality, Engineering, and Supply Chain on new product introductions, validations, and troubleshooting.
• Communicate capacity constraints, technical risks, and performance trends to Planning and Finance.
• Collaborate with Facilities on short- and long-term equipment and layout planning.

People & Culture

• Lead, mentor, and develop supervisors and operators.
• Foster a culture of accountability, safety, continuous improvement, and performance.
• Support individual development plans and career progression for salaried and hourly employees.

Must-Have Qualifications

• Bachelor’s degree in a scientific or engineering discipline (preferred).
• 8+ years of manufacturing operations experience.
• 3+ years in a leadership or people management role.
• Experience leading high-volume, equipment-intensive manufacturing operations.
• Strong knowledge of GMP and regulated manufacturing environments.
• Experience with manufacturing documentation, investigations, and quality systems.
• Proven ability to drive operational improvements tied to OEE, scrap, waste, and productivity.
• Experience with Lean Manufacturing, Six Sigma, or similar methodologies.

Nice-to-Have / Preferred

• Experience in medical device, pharmaceutical, or similarly regulated industries.
• Lean Six Sigma certification (Green Belt or higher).
• Experience strengthening tiered accountability systems and standard work.

Precision Talent Partners, LLC values diversity and is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees feel respected, supported, and empowered to contribute. This description reflects management’s assignment of essential functions and does not restrict the tasks that may be assigned. Employment is at-will, and this job description does not constitute a contract of employment.

About Plum Dental Group (“Plum”) 

Plum is a dynamic, high growth Dental Partnership Organization (DPO) with 30+ locations in RI and eastern CT supporting over 350 total employees. The Company's affiliated dental practices provide comprehensive general, specialty and cosmetic dental care to over 80,000 patients annually. As a DPO, we are responsible for managing all administrative support functions of the dental practices including marketing, facilities, HR, insurance, accounting, billing, etc. so that dentists can focus on treating patients and not have to worry about the nuts and bolts of running or maintaining a practice. 

The Opportunity 

The Senior Manager, Program Management is an execution and governance partner to the Executive VP of Operations and the Operations leadership team. This role translates strategy into clear plans, drives portfolio discipline, and runs the operating rhythm (cadence, content, follow-through) that keeps priority deliverables organized, visible, and on track. 

This person is a strong program/project leader with high stakeholder EQ, able to influence without authority across State Directors, Senior Practice Managers, and cross-functional partners (HR, Finance, Facilities/Technology, Marketing, Training & Development, Specialty, Integrations). 

Key Responsibilities: 

Operating Rhythm & Governance  

• Own and continuously improve the Operations operating rhythm (weekly leadership huddles, workstream cadences, monthly reviews, quarterly planning). 
• Build agendas, pre-reads, and facilitation plans that are decision-oriented and action-driven. 
• Maintain a decision log, action tracker, and escalation paths; ensure closure and accountability. 
• Standardize meeting expectations (purpose, pre-work, outputs, owners, due dates). 

Program & Portfolio Management  

• Run a “PMO-lite” across Ops priorities: roadmap, milestones, dependencies, resource constraints, risks/issues, and mitigations. 
• Establish clear project fundamentals: charters, timelines, RACIs, stakeholder maps, communication plans, and adoption plans. 
• Drive consistent status reporting and executive-ready summaries (what changed, what’s stuck, what’s needed). 
• Partner with Ops leaders to keep deliverables organized and on-time—flagging risks early and driving cross-team resolution. 

Leadership Team Enablement & Stakeholder Management  

• Support the Executive VP of Operations with priority management and preparation for key touchpoints (leadership meetings, monthly ops reviews). 
• Create “clarity systems” for direct reports: deliverable trackers, milestone check-ins, and readiness checkpoints. 
• Coordinate across CEO peer functions (HR, Finance, Facilities/Tech) to manage interdependencies and reduce bottlenecks. 
• Draft or refine key communications, updates, and alignment materials as needed. 

Performance Insights & Content Readiness  

• Ensure leadership meetings have decision-grade content (scorecards, trends, key variances, risks, and recommended actions). 
• Drive consistent pre-read readiness and narrative clarity—so meetings focus on decisions, not discovery. 

Strategic Priority Projects 

• Lead VP-sponsored strategic initiatives end-to-end (e.g., workflow standardization, integration readiness, leadership enablement rollouts, operating model improvements). 
• Ensure implementation includes adoption, training alignment, and post-launch stabilization checks. 

Qualifications: 

• 5+ years in program management, strategic operations, consulting, or operational leadership (multi-site healthcare/dental strongly preferred). 
• Demonstrated ability to drive cross-functional work with senior stakeholders and competing priorities. 
• Strong cadence management: agendas, pre-reads, action tracking, and follow-through. 
• Excellent written and verbal communication; able to synthesize complexity into clear decisions and next steps. 
• Comfortable with execution tooling (Asana/Monday/Jira or equivalent), dashboards/scorecards, and Microsoft/Google suite. 
• Bachelor’s degree required; MBA/MHA or PMP a plus. 

Compensation 

• Salary and annual bonus dependent on background and level of experience 
• The ceiling is high at Plum – we are a young and lean company and there will be new opportunities that develop as we grow; salary can increase considerably (and potentially include equity) as you develop and take on additional responsibility 
• Comprehensive health and retirement benefits 

Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company’s products are sold in over 120 countries.

The Senior Manager – Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports.

This position is based in office from Mondays-Thursdays, and remote on Fridays.

Responsibilities:

• Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters
• Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs
• Management of component versions to ensure accurate work orders and stock usage
• Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers
• Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain
• Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries
• Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders
• Track and maintain purchase orders to always ensure accuracy
• Engage in efforts that support inventory reconciliation and evaluation of inventory health
• Communicate material supply issues to Supply Planning
• Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow
• Achieve in-stock and inventory goals
• Approve supplier purchase orders in accordance with company targets and guidelines
• Oversee movement of material within location network
• Lead supply chain projects and initiatives that will enhance planning and inventory process and results
• Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level)
• Recognize opportunities and take initiative to develop or redevelop processes accordingly

Education/Experience

• Bachelor’s degree in Supply Chain Management, Business Administration, or related field
• 5+ years of experience within material/component planning and supply chain
• 1+ years of experience managing direct reports
• Prior working experience within the Beauty or CPG industry required

Required Skills

• Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain
• Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills
• The ability to work independently with strong decision-making and problem-solving skills
• Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners
• Self-starter who will thrive in fast-paced, dynamic environment
• Possess a strong sense of urgency and ability to multi-task and pivot

We Offer:

• The salary range for this position is $125,000 – $150,000 annually, commensurable with skills, experience, and qualifications
• Bonus opportunity based on personal and business performance
• Robust healthcare, insurance, and benefit options
• Paid time off policies including vacation, personal, holiday, and sick days
• 401K plus company match
• Options to support development, including complimentary access to LinkedIn Learning
• An entrepreneurial career with a dynamic environment where all voices are heard and appreciated
• Low hierarchy with high visibility to C-Suite on a regular basis
• A growing company with a proven track record of solid financial stability

Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.