Client Senior Manager Jobs in Usa

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

As a Client Account Manager II, you will be in charge of driving a sophisticated book of business featuring some of the largest advertisers at Pinterest. You'll work directly with some of our key advertisers as a trusted consultant to their business. Your strategic advice, analytical skills and sales skills are core to bringing to life the value we deliver as a platform.

We invite passionate candidates to join our US Enterprise Sales team, where we have open positions across several business sectors, in various locations. By applying for the Client Account Manager position, your application will be considered for all available roles that match your skills and experience. Submit your resume once, and it will be considered by multiple hiring teams.

What you'll do:

• 
  
• Manage and grow client accounts, collaborating with partners to optimize campaigns and identify new opportunities.
  
• Translate partner goals and data into clear, actionable insights for effective media strategies.
  
• Advise clients on Pinterest ad products, targeting, bidding, creative, and measurement best practices.
  
• Participate in client meetings to understand needs, solve challenges, and promote Pinterest solutions.
  
• Clearly explain complex products and processes, serving as a trusted advisor to clients and agencies.
  
• Build strong partner relationships and proactively expand opportunities to drive revenue growth.
  

What we're looking for:

• 
  
• Experience in digital advertising sales, preferably with performance advertisers.
  
• Proven ability to manage mutually beneficial client accounts independently.
  
• Strong knowledge of digital ad technologies across Search, Shopping, Display, and Social.
  
• Effective at managing multiple priorities and achieving goals in a fast-paced environment.
  
• Excellent written and verbal communication; skilled at building lasting partnerships.
  
• Bachelor's degree in Business or a related field, or equivalent experience.
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  
• This role will need to be in the office for in-person collaboration 2X/ week and therefore needs to be in a commutable distance from one of the following offices: San Francisco, CA
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

#LI-EP4

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

As a Client Account Manager II, you will be in charge of driving a sophisticated book of business featuring some of the largest advertisers at Pinterest. You'll work directly with some of our key advertisers as a trusted consultant to their business. Your strategic advice, analytical skills and sales skills are core to bringing to life the value we deliver as a platform.

We invite passionate candidates to join our US Enterprise Sales team, where we have open positions across several business sectors, in various locations. By applying for the Client Account Manager position, your application will be considered for all available roles that match your skills and experience. Submit your resume once, and it will be considered by multiple hiring teams.

What you'll do:

• 
  
• Manage and grow client accounts, collaborating with partners to optimize campaigns and identify new opportunities.
  
• Translate partner goals and data into clear, actionable insights for effective media strategies.
  
• Advise clients on Pinterest ad products, targeting, bidding, creative, and measurement best practices.
  
• Participate in client meetings to understand needs, solve challenges, and promote Pinterest solutions.
  
• Clearly explain complex products and processes, serving as a trusted advisor to clients and agencies.
  
• Build strong partner relationships and proactively expand opportunities to drive revenue growth.
  

What we're looking for:

• 
  
• Experience in digital advertising sales, preferably with performance advertisers.
  
• Proven ability to manage mutually beneficial client accounts independently.
  
• Strong knowledge of digital ad technologies across Search, Shopping, Display, and Social.
  
• Effective at managing multiple priorities and achieving goals in a fast-paced environment.
  
• Excellent written and verbal communication; skilled at building lasting partnerships.
  
• Bachelor's degree in Business or a related field, or equivalent experience.
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  
• This role will need to be in the office for in-person collaboration 2X week and therefore needs to be in a commutable distance from one of the following offices: New York City, NY.
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

#LI-HYBRID

#LI-EP4

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are seeking an individual to join our organization as a Senior Manager, External Communications supporting the Aspen Dental brand. The Senior Manager, External Communications, plays a critical role in protecting and advancing Aspen Dental’s reputation across media, public discourse, and community engagement.

In an environment where trust, transparency, and disciplined communication are essential, this role helps shape and drive enterprise external communications strategy, ensuring that Aspen Dental shows up with clarity, credibility, and accountability — especially in high-stakes moments. This leader partners closely with executives and cross-functional stakeholders to proactively tell Aspen Dental story, manage reputational risk, and integrate community impact into the broader narrative of access to care and service to communities.

Key Responsibilities

Media Relations & Storytelling

• Operates with an enterprise-first mindset, balancing brand autonomy with system-wide reputation impact.
• Identifies themes and insights across brands to strengthen Aspen Dental’s overarching story.
• Develop and oversee annual external communications plans
• Lead proactive and reactive media relations efforts across Aspen Dental’s enterprise and brand portfolio.
• Develop press materials, statements, Q&A, and executive briefing documents.
• Build and maintain strong relationships with national, regional, and trade media.
• Support executive visibility through thought leadership, interviews, and strategic placements.
• Ensure alignment across enterprise messaging and brand narratives.

Crisis & Issues Management

• Serve as a core member of Aspen Dental’s crisis communications team.
• Serve as a steady, accountable voice during high-pressure situations, modeling calm judgment and disciplined decision-making
• Draft timely, clear, and effective communications during high-risk or high-visibility situations.
• Monitor emerging issues and support leadership with risk assessment and response recommendations.
• Maintain and update crisis playbooks, media holding statements, and escalation protocols.
• Foster strong cross-functional alignment, partnering closely with Legal, Risk, HR, Operations, and Brand teams to ensure coordinated responses.

Social & Real-Time Engagement Support

• Collaborate with social care and digital teams to ensure consistent messaging across earned and owned channels.
• Support high-profile or sensitive digital responses where reputational considerations are elevated.
• Analyze digital and media trends to proactively identify reputational risks and narrative opportunities

Philanthropy & Community Impact Communications

• Support communications for signature community initiatives and partnerships.
• Help position philanthropy and access-to-care initiatives as integrated components of Aspen Dental’s reputation strategy.
• Collaborate with brand and field teams to amplify community impact stories.

Cross-Functional Collaboration

• Partner across Marketing, Brand, Legal, Risk, HR, and Operations to ensure external alignment.
• Work with agency partners to execute media strategy and scale outreach efforts.
• Help drive consistency and process discipline in external communications across a growing, multi-brand organization.

Qualifications

• 10+ years of experience in corporate communications, public relations, or external affairs.
• Strong media relations experience with demonstrated success securing earned coverage.
• Experience supporting crisis and issues management in complex or regulated environments.
• Excellent writing skills with the ability to translate complex topics into clear, compelling narratives.
• Strong judgment and ability to operate calmly under pressure.
• Experience in healthcare, consumer services, retail, or regulated industries preferred.
• Executive presence and ability to counsel senior stakeholders.

What Success Looks Like

• Consistent, strategic earned media coverage that reinforces Aspen Dental’s credibility and leadership.
• Calm, coordinated responses during issues or crises.
• Clear and disciplined messaging across brands and channels.
• Strong internal partnerships built on trust, sound judgment, and reliability.

Annual Pay Range: $125-145k with bonus opportunity

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

About Plum Dental Group (“Plum”) 

Plum is a dynamic, high growth Dental Partnership Organization (DPO) with 30+ locations in RI and eastern CT supporting over 350 total employees. The Company's affiliated dental practices provide comprehensive general, specialty and cosmetic dental care to over 80,000 patients annually. As a DPO, we are responsible for managing all administrative support functions of the dental practices including marketing, facilities, HR, insurance, accounting, billing, etc. so that dentists can focus on treating patients and not have to worry about the nuts and bolts of running or maintaining a practice. 

The Opportunity 

The Senior Manager, Program Management is an execution and governance partner to the Executive VP of Operations and the Operations leadership team. This role translates strategy into clear plans, drives portfolio discipline, and runs the operating rhythm (cadence, content, follow-through) that keeps priority deliverables organized, visible, and on track. 

This person is a strong program/project leader with high stakeholder EQ, able to influence without authority across State Directors, Senior Practice Managers, and cross-functional partners (HR, Finance, Facilities/Technology, Marketing, Training & Development, Specialty, Integrations). 

Key Responsibilities: 

Operating Rhythm & Governance  

• Own and continuously improve the Operations operating rhythm (weekly leadership huddles, workstream cadences, monthly reviews, quarterly planning). 
• Build agendas, pre-reads, and facilitation plans that are decision-oriented and action-driven. 
• Maintain a decision log, action tracker, and escalation paths; ensure closure and accountability. 
• Standardize meeting expectations (purpose, pre-work, outputs, owners, due dates). 

Program & Portfolio Management  

• Run a “PMO-lite” across Ops priorities: roadmap, milestones, dependencies, resource constraints, risks/issues, and mitigations. 
• Establish clear project fundamentals: charters, timelines, RACIs, stakeholder maps, communication plans, and adoption plans. 
• Drive consistent status reporting and executive-ready summaries (what changed, what’s stuck, what’s needed). 
• Partner with Ops leaders to keep deliverables organized and on-time—flagging risks early and driving cross-team resolution. 

Leadership Team Enablement & Stakeholder Management  

• Support the Executive VP of Operations with priority management and preparation for key touchpoints (leadership meetings, monthly ops reviews). 
• Create “clarity systems” for direct reports: deliverable trackers, milestone check-ins, and readiness checkpoints. 
• Coordinate across CEO peer functions (HR, Finance, Facilities/Tech) to manage interdependencies and reduce bottlenecks. 
• Draft or refine key communications, updates, and alignment materials as needed. 

Performance Insights & Content Readiness  

• Ensure leadership meetings have decision-grade content (scorecards, trends, key variances, risks, and recommended actions). 
• Drive consistent pre-read readiness and narrative clarity—so meetings focus on decisions, not discovery. 

Strategic Priority Projects 

• Lead VP-sponsored strategic initiatives end-to-end (e.g., workflow standardization, integration readiness, leadership enablement rollouts, operating model improvements). 
• Ensure implementation includes adoption, training alignment, and post-launch stabilization checks. 

Qualifications: 

• 5+ years in program management, strategic operations, consulting, or operational leadership (multi-site healthcare/dental strongly preferred). 
• Demonstrated ability to drive cross-functional work with senior stakeholders and competing priorities. 
• Strong cadence management: agendas, pre-reads, action tracking, and follow-through. 
• Excellent written and verbal communication; able to synthesize complexity into clear decisions and next steps. 
• Comfortable with execution tooling (Asana/Monday/Jira or equivalent), dashboards/scorecards, and Microsoft/Google suite. 
• Bachelor’s degree required; MBA/MHA or PMP a plus. 

Compensation 

• Salary and annual bonus dependent on background and level of experience 
• The ceiling is high at Plum – we are a young and lean company and there will be new opportunities that develop as we grow; salary can increase considerably (and potentially include equity) as you develop and take on additional responsibility 
• Comprehensive health and retirement benefits 

The Senior Manager, Cyber Security is responsible for the daily execution and continuous improvement of cybersecurity across a decentralized, multi-business unit enterprise.

This is a highly hands-on role. The Senior Manager will directly oversee security monitoring, incident response, vulnerability management, and control enforcement while leading a small security team. This role is not purely strategic. The right candidate must be technically strong, comfortable reviewing alerts, validating configurations, assessing logs, and stepping into incidents when needed.

The environment requires operational stability today, with steady program strengthening over time. This role balances execution, discipline, and practical risk reduction.

Key Responsibilities

Daily Security Operations

• Oversee and actively participate in security monitoring, alert triage, and incident response.
• Review high-risk alerts and guide investigation and remediation efforts.
• Ensure timely patching and vulnerability remediation.
• Validate security configurations across endpoints, identity platforms, and network layers.
• Maintain visibility into threat landscape and emerging risks.

Vulnerability & Risk Management

• Own vulnerability scanning, prioritization, and remediation tracking.
• Conduct risk assessments across business units and document findings.
• Work directly with infrastructure and applications teams to resolve identified gaps.
• Track and report measurable risk reduction progress.

Security Architecture & Controls

• Support implementation of Zero Trust principles across identity, device, network, and application layers.
• Review access controls, MFA enforcement, and privileged account management.
• Provide hands-on review of new systems and integrations to ensure security alignment.
• Reduce technical debt related to legacy security controls.

Governance & Compliance

• Maintain and enforce cybersecurity policies and standards aligned with recognized frameworks such as NIST, ISO, SOX, and CMMC.
• Prepare documentation and evidence for audits.
• Ensure repeatable processes exist for access reviews, change tracking, and control validation.

Team Leadership

• Lead and develop a small cybersecurity team.
• Set clear operational expectations and accountability standards.
• Provide technical mentorship and direct oversight of daily work.
• Serve as escalation point for complex or sensitive incidents.

Vendor & Tool Management

• Oversee MSSPs and third-party security providers.
• Evaluate and recommend improvements to tooling and controls.
• Ensure vendors meet service expectations and response times.

Role Profile

This role is:

• Operational and execution focused
• Technically hands-on
• Accountable for daily cybersecurity performance
• Responsible for strengthening controls over time
• Senior enough to influence IT and business leadership

Qualifications

• 7–12+ years of cybersecurity experience
• Experience leading security operations in a mid-size or multi-entity environment
• Strong hands-on experience with SIEM, endpoint detection and response, vulnerability management platforms, identity security tools, and access control systems
• Working knowledge of Zero Trust concepts and practical implementation
• Familiarity with security frameworks such as NIST CSF, ISO 27001, SOX, or CMMC
• Experience managing detection, response, and remediation processes
• Ability to communicate clearly with both technical teams and business stakeholders
• Bachelor’s degree in Information Security, Computer Science, or related field required
• Certifications such as CISSP, CISM, Security+, or similar preferred

Execution Excellence Lead (Sr. Manager) – Engineering / Enterprise Technology

Robert Half Technology

Robert Half Technology is partnering with a fast-scaling enterprise organization to hire a Delivery Execution Excellence Lead (Sr. Manager ). This is a highly visible leadership role focused on delivery excellence, engineering governance, operating model design, and enterprise transformation, driving methodical planning, faster execution, tighter stakeholder alignment, and strong financial/operational discipline.

If you’re the kind of leader who can translate complex delivery programs into business outcomes while elevating how teams plan, govern, and execute this role is built for you.

Key Responsibilities

• Engineering Governance Leadership: Own and optimize delivery pipelines; implement program governance and operating model design to ensure consistent progress and successful execution of technology initiatives.
• Stakeholder Engagement: Act as the execution liaison to senior cross-functional stakeholders (VP/SVP/CFO/Directors), aligning goals, outcomes, decision points, and implementation approaches to business value.
• Executive Communication: Build and deliver crisp executive-ready decks, alignment materials, and project updates for broad audiences (including C-suite/SVP level), using both quantitative and qualitative insights to drive decisions.
• Technical Governance & Controls: Establish and run governance frameworks including change request management, RAID tracking, authorization requests, release planning, and delivery cadences that ensure transparency and accountability.
• Process Design & Improvement: Lead process transformation efforts that improve how engineering and enterprise technology teams operate—linking organizational management to technical capability.
• Talent Development & Change Enablement: Identify upskilling needs; partner with coaching/training resources to support continuous development, change management, and future-readiness.
• Operational Efficiency & Bottleneck Removal: Diagnose execution blockers across delivery processes; help prioritize the right issues and facilitate solution proposals that accelerate decision-making and throughput.

Required Qualifications

• Bachelor’s degree in Engineering, IT, or related field (Master’s preferred)
• 8+ years in program/delivery leadership, technology transformation, or enterprise operating model design
• Background in a top-tier consulting environment (e.g., Accenture, BCG, Deloitte, EY, PwC, KPMG), advising on complex technology/business/process transformation initiatives
• Strong track record navigating complex delivery landscapes with cross-functional stakeholder alignment
• Excellent executive communication skills—able to translate technical status into business impact
• Transformation mindset (this is not a traditional “task-based PM” role)

Compensation & Work Modality

• Base Salary: $160,000 – $180,000 +

Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company’s products are sold in over 120 countries.

The Senior Manager – Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports.

This position is based in office from Mondays-Thursdays, and remote on Fridays.

Responsibilities:

• Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters
• Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs
• Management of component versions to ensure accurate work orders and stock usage
• Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers
• Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain
• Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries
• Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders
• Track and maintain purchase orders to always ensure accuracy
• Engage in efforts that support inventory reconciliation and evaluation of inventory health
• Communicate material supply issues to Supply Planning
• Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow
• Achieve in-stock and inventory goals
• Approve supplier purchase orders in accordance with company targets and guidelines
• Oversee movement of material within location network
• Lead supply chain projects and initiatives that will enhance planning and inventory process and results
• Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level)
• Recognize opportunities and take initiative to develop or redevelop processes accordingly

Education/Experience

• Bachelor’s degree in Supply Chain Management, Business Administration, or related field
• 5+ years of experience within material/component planning and supply chain
• 1+ years of experience managing direct reports
• Prior working experience within the Beauty or CPG industry required

Required Skills

• Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain
• Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills
• The ability to work independently with strong decision-making and problem-solving skills
• Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners
• Self-starter who will thrive in fast-paced, dynamic environment
• Possess a strong sense of urgency and ability to multi-task and pivot

We Offer:

• The salary range for this position is $125,000 – $150,000 annually, commensurable with skills, experience, and qualifications
• Bonus opportunity based on personal and business performance
• Robust healthcare, insurance, and benefit options
• Paid time off policies including vacation, personal, holiday, and sick days
• 401K plus company match
• Options to support development, including complimentary access to LinkedIn Learning
• An entrepreneurial career with a dynamic environment where all voices are heard and appreciated
• Low hierarchy with high visibility to C-Suite on a regular basis
• A growing company with a proven track record of solid financial stability

Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

• Curate and execute long-range strategy operating plans for employee housing
  

• Dev e lop and manage housing revenue forecasts, operating budgets, and capital planning
  

• Monitor financial performance and adjust priorities to align with business conditions
  

• Secure and manage master lease agreements and external housing partnerships
  

• Establish and enforce governance frameworks, policies, and standard operating procedures
  

• Collaborate and implement cross-functional strategy with Maintenance, Facilities, Finance, HR, and Resort Leadership to ensure resort -wide priority alignment
  

• Communicate professionally and productively with external partners
  

• Ensure compliance with housing, safety, government, and employment regulations
  

• Lead and develop housing operations team to ensure consistent execution and a positive resident experience
  

• Outline performance expectations alig ned with financial discipline, operational consistency and resident experience
  
• Additional duties as assigned
  

• Bachelor’s degree in Business , Hospitality, or related field; equivalent experience considered
  

• 5+ years of leadership experience in property management, hospitality, operations, or a comparable field
  

• Demonstrated experience managing budgets, forecasting revenue, and overseeing financial performance
  

• Proven experience with team leadership, demonstrated through the ability to develop staff, and set clear performance expectation s
  

• Strong analytical and financial acumen with the ability to translate operational data into business decisions
  

• Proven ability to lead cross-functional initiatives and drive operational improvement
  

• Strong communication skills and professional presence
  

Operations & Client Experience Manager- Lead a new location | $60K base + performance incentives | $90K+ OTE

Bay View Shade & Blind | Cottage Grove (Madison Area)

Bay View Shade & Blind has been helping people live in comfort, style, and peace since 1926. What started in Milwaukee’s Bay View neighborhood has grown across three generations — built on quality, integrity, and doing right by the customer.

Now, we’re opening a new location in Cottage Grove, and we’re looking for the right person to launch it, lead it, and make it exceptional.

This is not a back-office role. This is a leadership position for someone who loves people, thrives on organization, and knows how to turn great service into strong results.

Compensation

• Base salary starting at $60,000
• Performance-based bonus with strong upside
• On-target earnings of $92,000+
• Bonus scales with location performance — strong results earn more

The Role

As the Operations & Client Experience Manager, you are the day-to-day leader of our Cottage Grove showroom.

You own the customer experience from the moment someone reaches out — through design, installation, and follow-up. You keep operations tight, communication clear, and the team aligned. You set the tone, the pace, and the standard.

You’ll work closely with:

• Design Consultants
• Installers
• Vendors
• Bay View Shade & Blind headquarters

…and you’ll be trusted to run the location with professionalism, urgency, and care.

What You’ll Be Responsible For

Creating a Premium Client Experience

• Welcome and assist walk-in customers and showroom appointments
• Ensure every interaction feels warm, professional, and on-brand
• Maintain a clean, organized, inspiring showroom
• Ensure customers feel informed, cared for, and confident

Sales Support & Lead Management

• Respond quickly to phone, email, and web inquiries
• Qualify leads and schedule in-home consultations
• Follow up on warm leads, past clients, and missed opportunities
• Provide feedback on lead quality and local performance

Scheduling & Operations

• Coordinate installations, service calls, and repairs
• Confirm appointments and ensure payment readiness
• Track orders, timelines, and customer files accurately
• Communicate changes clearly with customers and internal teams
• Coordinate remakes and resolve issues proactively

Leadership & Accountability

• Lead and support a small team (2–3 employees)
• Set expectations for professionalism, urgency, and follow-through
• Handle challenges calmly and solution-focused
• Act as the face of Bay View Shade & Blind in the local community

What Success Looks Like

• Customers leave reviews saying, “That was easy — and impressive.”
• Schedules run smoothly with minimal errors
• Leads are handled promptly and professionally
• Revenue and margin goals are consistently pursued
• The showroom reflects pride, order, and care
• The team knows what “great” looks like — because you model it

What We’re Looking For

• 2+ years of experience in operations, showroom management, inside sales, or customer service
• Experience managing people and sales support
• Strong organizational and computer skills (CRM, scheduling tools, spreadsheets)
• Confidence working independently and juggling multiple priorities
• Clear communicator who stays calm under pressure

Experience That Will Help You Succeed

• Experience in home services, remodeling, interior design, or luxury retail
• Experience coordinating installations or field teams
• Prior leadership or team lead experience

Why This Role Is Different

• You’re not maintaining something — you’re building it
• You’ll have real ownership and visibility
• You’ll work for a values-driven, family-owned company
• Your impact will be felt immediately — by customers and teammates

If you’re ready to lead, organize, and create standout experiences — we’d love to meet you.

Apply today and help launch the next chapter of Bay View Shade & Blind.

Bay View Shade & Blind | Milwaukee Blinds, Shades & Curtains

Operations & Client Experience Manager- Lead a new location | $60K base + performance incentives | $90K+ OTE

Bay View Shade & Blind | Cottage Grove (Madison Area)

Bay View Shade & Blind has been helping people live in comfort, style, and peace since 1926. What started in Milwaukee’s Bay View neighborhood has grown across three generations — built on quality, integrity, and doing right by the customer.

Now, we’re opening a new location in Cottage Grove, and we’re looking for the right person to launch it, lead it, and make it exceptional.

This is not a back-office role. This is a leadership position for someone who loves people, thrives on organization, and knows how to turn great service into strong results.

Compensation

• Base salary starting at $60,000
• Performance-based bonus with strong upside
• On-target earnings of $92,000+
• Bonus scales with location performance — strong results earn more

The Role

As the Operations & Client Experience Manager, you are the day-to-day leader of our Cottage Grove showroom.

You own the customer experience from the moment someone reaches out — through design, installation, and follow-up. You keep operations tight, communication clear, and the team aligned. You set the tone, the pace, and the standard.

You’ll work closely with:

• Design Consultants
• Installers
• Vendors
• Bay View Shade & Blind headquarters

…and you’ll be trusted to run the location with professionalism, urgency, and care.

What You’ll Be Responsible For

Creating a Premium Client Experience

• Welcome and assist walk-in customers and showroom appointments
• Ensure every interaction feels warm, professional, and on-brand
• Maintain a clean, organized, inspiring showroom
• Ensure customers feel informed, cared for, and confident

Sales Support & Lead Management

• Respond quickly to phone, email, and web inquiries
• Qualify leads and schedule in-home consultations
• Follow up on warm leads, past clients, and missed opportunities
• Provide feedback on lead quality and local performance

Scheduling & Operations

• Coordinate installations, service calls, and repairs
• Confirm appointments and ensure payment readiness
• Track orders, timelines, and customer files accurately
• Communicate changes clearly with customers and internal teams
• Coordinate remakes and resolve issues proactively

Leadership & Accountability

• Lead and support a small team (2–3 employees)
• Set expectations for professionalism, urgency, and follow-through
• Handle challenges calmly and solution-focused
• Act as the face of Bay View Shade & Blind in the local community

What Success Looks Like

• Customers leave reviews saying, “That was easy — and impressive.”
• Schedules run smoothly with minimal errors
• Leads are handled promptly and professionally
• Revenue and margin goals are consistently pursued
• The showroom reflects pride, order, and care
• The team knows what “great” looks like — because you model it

What We’re Looking For

• 2+ years of experience in operations, showroom management, inside sales, or customer service
• Experience managing people and sales support
• Strong organizational and computer skills (CRM, scheduling tools, spreadsheets)
• Confidence working independently and juggling multiple priorities
• Clear communicator who stays calm under pressure

Experience That Will Help You Succeed

• Experience in home services, remodeling, interior design, or luxury retail
• Experience coordinating installations or field teams
• Prior leadership or team lead experience

Why This Role Is Different

• You’re not maintaining something — you’re building it
• You’ll have real ownership and visibility
• You’ll work for a values-driven, family-owned company
• Your impact will be felt immediately — by customers and teammates

This role may not be the right fit if:

• You’re happiest in roles with a very narrow or highly specialized focus
• (This position spans customer experience, operations, and team leadership.)
• You prefer to work primarily behind the scenes rather than engaging with customers and teammates throughout the day
• You’re looking for a position with limited decision-making or responsibility
• (This role offers meaningful ownership and autonomy.)
• You’re most comfortable when schedules, priorities, and workflows stay predictable
• (Launching and running a new location requires flexibility.)
• You prefer not to be involved in sales support, follow-up, or performance tracking
• You’re seeking a role where systems and processes are already fully built
• (This opportunity involves helping shape and refine them.)

If you’re ready to lead, organize, and create standout experiences — we’d love to meet you.

 Apply today and help launch the next chapter of Bay View Shade & Blind.

Our client, a global law firm, is seeking a Client Account Manager to join their team!

About the role:

• Oversee client matter setup, billing and collection arrangements, and inventory management for designated attorney and client portfolios.
• Build strong collaborative relationships with attorneys and staff, supporting the full cycle of client invoicing and collections.
• Analyze inventory metrics, prepare relevant documentation, and provide recommendations aligned with business strategies.
• Manage all aspects of matter administration, including rate structures, time and value accuracy, disbursement tracking, and client matter budget monitoring.
• Handle on-account billing, resolution of unapplied funds, and client trust accounting.
• Ensure excellence in client service across all responsibilities of the role.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or Business is preferred.
• At least three years of specialized experience in billing, collections, or account management.
• Practical experience conducting complex accounting analyses.
• Proficiency with financial systems (Elite/3E, Aderant, eBillingHub).
• Preferred background in a law firm or professional services setting, with international experience.
• Skilled in evaluating information, anticipating issues and outcomes, and making effective decisions.
• Ability to produce highly accurate, detailed work.
• Strong client service orientation with a focus on teamwork.
• Excellent communication skills, with the ability to convey ideas, report facts, and exchange information clearly and concisely.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we’re not just global—we’re locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit or .

Overview

The Senior Manager/Director of Employee Communications at IGT leads the strategy and execution of enterprise-wide internal communications to inform, engage, and align employees across a global, highly regulated organization. This role plays a critical part in supporting IGT’s transformation agenda by translating business strategy, leadership priorities, and change initiatives into clear, timely, and compelling employee communications.

As a trusted advisor to senior leaders and a people leader to a high-performing communications team, the Director partners closely with the Chief of Staff, executive leadership, HR, Legal, Compliance, and business unit leaders to ensure employees understand where the company is going, why it matters, and how their work contributes to success.

This role is employee-first, with external communications limited to coordination and alignment where employee messaging intersects with corporate or executive communications.

Key Responsibilities Enterprise Employee Communications Strategy

• Develop and lead a global employee communications strategy aligned with IGT’s business objectives, culture, and transformation priorities
• Ensure consistent, clear, and compliant messaging across all internal channels and regions
• Translate complex, technical, and regulated topics into accessible communications for diverse employee audiences

Executive & Leadership Communications (Employee-Focused)

• Serve as a trusted communications advisor to the CEO and executive leadership team on employee messaging
• Lead development of leadership communications, including:
• CEO and executive employee messages
• Leadership announcements and organizational updates
• Town halls, webcasts, and employee forums
• Provide counsel on message framing, timing, and delivery for sensitive or high-impact employee communications

Internal Communications & Employee Engagement

• Lead global internal communications to support engagement, alignment, and trust during periods of growth and change
• Oversee internal channels, including:
• Intranet and internal digital platforms
• Global employee emails and announcements
• Collaboration tools and live/virtual events
• Partner with HR, DEI, Compliance, and business leaders to deliver people-related communications that reinforce culture, values, and employee experience
• Champion transparent, inclusive, and two-way communication practices

Change Management & Transformation Communications

• Own employee communications strategy for major enterprise initiatives, including:
• Organizational changes and restructures
• Technology and platform transformations
• Integrations and strategic shifts
• Develop change communication plans that drive understanding, engagement, and adoption
• Anticipate employee questions and concerns and proactively address them through clear, timely messaging

Corporate & Executive Alignment (Internal Lens)

• Coordinate closely with Corporate/External Communications to:
• Ensure alignment between internal and external narratives
• Prepare employees for major announcements and public milestones
• Support employee-facing aspects of crisis and issues communications in partnership with Legal, Compliance, and Corporate Comms

People Leadership & Team Development

• Lead, coach, and develop a team of internal communications professionals and contractors
• Set clear goals, priorities, and performance expectations aligned with enterprise objectives
• Foster a collaborative, high-performing team culture focused on strategic thinking and execution excellence
• Manage external vendors and internal resources as needed

Governance, Measurement & Continuous Improvement

• Establish standards, governance, and best practices for employee communications
• Ensure compliance with legal, regulatory, and corporate policies across all internal channels
• Define and track KPIs to measure effectiveness (engagement, reach, understanding, sentiment)
• Use employee feedback and data insights to continuously improve communications strategy and execution

Qualifications Required

• Bachelor’s degree in Communications, Journalism, Public Relations, or related field
• 8+ years of progressive experience in corporate, internal, or external communications
• Demonstrated experience advising senior executives and managing enterprise-level communications
• Proven people leadership experience, including managing teams and external resources
• Exceptional writing, editing, and storytelling skills
• Experience working in a global, matrixed, and regulated environment

Preferred

• Experience in gaming, technology, or other highly regulated industries
• Change management or transformation communications expertise
• Crisis and issues management experience
• Familiarity with communications platforms, analytics, and measurement tools

Core Competencies

• Strategic leadership and business acumen
• Executive presence and sound judgment
• Strong people leadership and team development skills
• Ability to manage complex, high-stakes stakeholder relationships
• High discretion and attention to detail
• Strong project management and prioritization abilities
• Collaborative, solutions-oriented mindset

At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why our starting compensation range is $106,250 to $200,000 USD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.

But wait—there’s more! Base pay is just the beginning. Our Total Rewards program is packed with perks:

• Sales roles? You might earn commissions.
• Other roles? You could snag discretionary bonuses.
• Benefits galore: Health, dental, vision, life, accident & disability insurance.
• Tuition reimbursement to keep your brain buzzing.
• Paid time off to recharge.
• Wellness programs to keep you feeling great.
• Identity theft insurance for peace of mind.
• 401(k) Savings Plan with company contributions to help you plan for the future.

Note: Some programs have eligibility requirements—but we’ll help you navigate those.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

Location:

This position may be based onsite in Las Vegas, NV; hybrid in Reno, NV or Austin, TX; or fully remote for candidates residing in California.

Job Description:

• 
  
  
• Deliver comprehensive, multi-disciplinary, multi-line customer onboarding experience and oversight, including project coordination across key PMA disciplines
  
  
• Understand and comply with all excess and unbundled carrier guidelines; ensure timely and appropriate carrier engagement and communication protocols are adhered to in accordance with carrier service agreements
  
  
• Execute key program objectives throughout the client engagement; develop and implement short and long-range customer objectives consistent with client business goals and expectations
  
  
• Deliver consultative risk management services across all client and program types to solution for non-standard inquiries, including, but not limited to data management, program oversight, and strategic program direction
  
  
• Serve as a complete subject matter expert on all PMA products and services while maintaining a deep understanding of operational implications of the services provided
  
  
• Maintain deep understanding of services sold on each program and implement comprehensive procedures to control and prevent service creep
  
  
• In partnership with TPA sales and TPA claims timely identify and develop customer solutions to support renewals and demonstrate PMAMC value proposition throughout the life of the program
  
  
• Regularly engage in brand building activity with prospects, customers, brokers, and carriers
  
  
• Demonstrate strong ongoing understanding of industry landscape by participating in industry conferences, webinars, and available learning opportunities
  
  
• Recommend and develop client education opportunities to show PMAMC value to clients and their brokers
  
  
• Drive customer compliance with utilization of PMAMC approved vendor partners by maintaining a strong understanding of the products and services (and their value proposition) offered through PMA
  
  
• Timely initial and ongoing review of Account Management Database ensuring all data is consistently accurate and current
  
  
• Assist assigned customers with interpretation of data analytics specific to the needs of their programs and associated lines of business
  
  
• Partner with TPA data analytics team to evolve ongoing client reporting based on the program expectation, marketplace demands, and long-term customer objectives
  
  
• Implement customer-specific scorecards to showcase value
  
  
• Obtain appropriate industry certifications
  
  
• Expand understanding and technical competency utilizing key PMA software platforms, including, but not limited to Excel, Power Point, Qlik, Hyperion, Sharepoint, and project management tools
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work
  
  

#LI-Remote

Requirements:

• 
  
  
• Six plus years workers' compensation and auto/general liability claims experience required.
  
  
• Prior TPA and/or account management experience preferred.
  
  
• MUST RESIDE IN CA
  
  
• Bachelor's degree and/or equivalent work experience required.
  
  
• Excellent verbal and written communication skills with demonstrated presentations skills required.
  
  
• Strong analytical and problem solving skills with a solid customer service orientation required.
  
  
• Travel up to 35%
  
  

• 
  
  
• Associate in Claims (AIC) or Chartered Property Casualty Insurance (CPCU) designation preferred.
  
  

PMA is providing applicants with the anticipated wage range for this position in compliance with state regulations. The wage range for this role is $117,000 to $142,000. Wage ranges are based on national market data and may cover a wide range of geographies. Applicants may be paid above, within or below this range based on a variety of factors.

COMPANY PROFILE

Prolink is a premier workforce solutions organization, fulfilling comprehensive staffing, technology, culture, data, and talent experience needs throughout the United States. As a people-centric and results-driven business, we strive to provide a world-class experience to every member of the Prolink Family — our clients, external talent, and internal team. We are committed to intentional connectivity and an energy-positive culture to ensure every member of the Prolink Family has the opportunity to succeed personally, professionally, and financially today and tomorrow.

JOB SUMMARY

The Client Relationship Manager (CRM) position is within Prolink’s Operations and Sales departments and partners with key stakeholders to manage client fulfillment, retention, and growth by providing a world class experience to direct local, direct national, or VMS account(s).

RESPONSIBILITIES

• Act as a liaison between each account and internal stakeholders to ensure high levels of client satisfaction
• Retain and grow volume within existing accounts
• Provide support to set fulfillment team goals
• Perform simple financial calculations and implement simple cost-saving strategies
• Seek support to conduct basic competitor research and analysis
• Coordinate client QBRs and internal client meetings
• Achieve performance targets for a portfolio size up to $100 million with up to 100 Talent on Assignment (TOA) as defined through weekly, monthly, quarterly, and annual metrics
• Perform other related duties as assigned

REQUIREMENTS

• Willing and able to travel as needed
• 2+ years of experience in staffing industry
• Knowledge of staffing industry business models and trends
• Basic understanding of financial management, workforce solutions, and data-driven decision-making
• Excellent communication, relationship building, and customer service skills
• Able to learn new concepts and effectively apply them
• Able to work with others to solve problems
• Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
• Able to use a variety of business or technical programs to complete tasks
• High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values

PREFERENCES

• Sales or account management experience
• Familiarity with vendor management and applicant tracking systems

Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law.

Your new company

A leading global organization in the consumer goods sector is expanding its supply chain and distribution network to support continued growth. Known for its commitment to innovation and sustainability, the company is investing heavily in strategic projects to strengthen operational efficiency and resilience. They are seeking a Senior Manager of Procurement for Logistics and Distribution to join their team in the Boston, MA area. Relocation support will be offered for the right person.

Your new role

In this role, you will be part of the global procurement function (within corporate), responsible for shaping category strategies for logistics (warehousing, 3PL, distribution) and transportation (air, ocean, road, parcel) services. You will partner with senior leadership, manage strategic supplier relationships, and lead sourcing initiatives that support network expansion across the Americas. This position plays a key role in aligning procurement decisions with long-term business objectives.

What you'll need to succeed

• Significant experience in sourcing logistics for transportation and distribution services within large, multinational organizations in a corporate environment vs manufacturing.
• Proven ability to manage complex procurement categories and supplier accounts across multiple regions
• Strong knowledge of logistics providers, market trends, and contract structures
• Expertise in negotiating high-value agreements and building strategic partnerships
• Ability to influence senior stakeholders and communicate effectively at all levels
• Strong analytical, leadership, and strategic planning skills

What you'll get in return

An opportunity to contribute to major growth initiatives, including new distribution centers and sustainability-focused projects. You will join a collaborative team with a strong focus on innovation and long-term success. This role offers a competitive salary range alongside a comprehensive benefits package.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige fragrances as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, DKNY, Donna Karan, Dunhill, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company’s products are sold in over 120 countries.

The Senior Manager, Packaging Development & Sourcing will manage, develop and launch new product and packaging solutions into the market, in addition to cost-saving initiatives and continuous improvement opportunities. This role may manage direct reports at the Jr Manager or Manager level.

To succeed in this role, you will have a technical background in packaging engineering, understand various fragrance packaging materials and configurations, and are able to execute multiple projects at once. Prior people management experience is required.

This position is based in office from Mondays-Thursdays, and remote on Fridays.

Key Responsibilities

• Manage packaging solutions for up to two brands, providing comprehensive feasibility and influencing of each concept in terms of manufacturability, cost of goods, investments, and preliminary lead times
• Work with outside vendor and subcontracting partners to define specifications, design criteria, quality parameters, and expectations from component production through filing and assembly
• Responsible for recommendation of sourcing and supply chain strategy within a global portfolio of vendors
• Ensure all programs meet the needs of the Brand while maintaining design, quality, cost, functionality, manufacturability objectives, and on time delivery
• Evaluate risks and develop clear mitigation plans to the Operations team
• Drive innovation by presenting new packaging concepts, technologies, and market trends both within and outside o the industry to continuously support innovation
• Support on-going business to ensure stock coverage
• Coach and develop direct reports.
• Perform other related duties as assigned

Education/Experience

• Bachelor’s degree in Packaging Engineering or related field
• 5+ years of packaging development or engineering experience within Fragrance/Cosmetics/CPG industries
• Prior people management experience.

Required Skills

• Relevant understanding of packaging manufacturing, contract manufacturing production processes
• Technical competency and materials knowledge including but not limited to: injection molding, glass forming and decoration, dispensing systems, folding carton/rigid box design
• Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners
• Self-starter who will thrive in fast-paced, dynamic environment
• Possess a strong sense of urgency and ability to multi-task and pivot

We Offer

• The salary range for this position is $160,000 – $190,000 annually, commensurable with skills, experience, and qualifications
• Bonus opportunity based on personal and business performance
• Robust healthcare, insurance, and benefit options
• Paid time off policies including vacation, personal, holiday, and sick days
• 401K plus company match
• Options to support development, including complimentary access to LinkedIn Learning
• An entrepreneurial career with a dynamic environment where all voices are heard and appreciated
• Low hierarchy with high visibility to C-Suite on a regular basis
• A growing company with a proven track record of solid financial stability

Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.

Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.

As a Prime Video technologist, you'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You'll get to work on projects that are fast-paced, challenging, and varied. You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.

We'll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!

The Personalization and Disovery team (PVPD) plays a vital role in connecting audiences with the compelling stories and content on Prime Video. Our mission is to foster long-lasting relationships between viewers and the service, ensuring they keep coming back for more. Our work combines the art of curation and personalization with sophisticated data science and machine learning algorithms. We shape the Prime Video experience through personalized recommendations powered by advanced relevance models, and deep insights into viewer behavior.

As a Senior Manager, ML Infrastructure, you will lead multiple engineering teams to define the vision, strategy, and execution plan for ML infrastructure stack and deliver highly extensible systems that fuel personalized discovery at global scale. You will bring clarity to ambiguity, architecting infrastructure that dramatically improves the agility, usability, and extensibility of our ML solutions. Your technical leadership will shape the future of AI/ML across Prime Video, unlocking generative and predictive models that personalize content for hundreds of millions of viewers worldwide.

Your day will involve partnering with scientists and product managers to streamline the model development lifecycle from research to production, building ML infrastructure and establishing MLOps practices that enables rapid experimentation and deployment of AI/ML models. You'll collaborate with cross-functional teams, including product managers, data scientists and applied scientists. With your deep expertise in machine learning infrastructure and and distributed systems, you'll ensure these AI-driven solutions are scalable, reliable, and responsible, while continuously innovating to deliver delightful customer experiences.- 10+ years of engineering experience

• 5+ years of engineering team management experience
• 10+ years of planning, designing, developing and delivering consumer software experience
• Experience managing multiple concurrent programs, projects and development teams in an Agile environment
• Experience partnering with product or program management teams
• Hands-on experience with machine learning infrastructure, retrieval/recommendation systems, large-language model and/or generative AI, as well as partnering with applied science teams- Experience designing and developing large scale, high-traffic applications
• Bachelor's degree in computer science, computer engineering, or related technical field
• Experience with AWS infrastructure and services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , NY, New York - 242,1 ,500.00 USD annually