Client Operations Remote Jobs in Usa

The Operations Training Manager plays a critical role in shaping the success of JK Moving Services’ Household Goods and Commercial Operations. Leads the design, delivery, and continuous improvement of training programs that support operational excellence across the organization. Onboarding new drivers, preparing seasonal teams and maintaining compliance standards, this role ensures our workforce is equipped to perform at the highest level.

As the leader of the operations training function, oversees a team of trainers and manages multiple dedicated training facilities. Acting as a key liaison between Operations leadership and frontline crews, brings training to life in real-world settings including in the warehouse, on the trucks, and working directly with teams on site. This is a hands-on role focused on building capability, reinforcing standards, and driving measurable performance outcomes.

Role Type: People Leader

Location: M1 Warehouse, Sterling, VA (with travel for job audits)

REQUIRED QUALIFICATIONS

• 3-5+ years in training, operations, or workforce development (moving, logistics, or transportation strongly preferred)

• Demonstrated experience designing and delivering training programs at scale

• Strong working knowledge of OSHA/DOT/FMCSA regulations and compliance requirements

• Proven ability to manage and develop a small team

• Proficiency with data analysis and reporting (Excel, Power BI, Tableau, SQL)

• Excellent communication skills, comfortable presenting to executives and coaching production crews

• Experience conducting field audits and providing constructive, actionable feedback

• Project management capability with multiple concurrent initiatives

• Ability to work in external and warehouse environments and observe field operations

– Ability to lift/carry +50lbs and walk/stand for up to 8 working hours

• Ability to travel: Regular local travel for job audits; occasional off-site audits

PREFERRED QUALIFICATIONS

• Direct experience in household goods and commercial office moving or transportation industry

• Familiarity with learning management systems (LMS)

• Experience managing H2B visa programs or seasonal workforce logistics

• CDL or operational field experience (not required, but respected)

CORE RESPONSIBILITIES

Training Operations

• Manage the Household Goods (HHG) and Commercial training at the main JK Warehouse locations; ensure facility readiness and resource availability

• Lead, develop, and hold accountable a team of training facilitators

• Design, build, and continuously update all training curricula, materials, and SOPs

• Create and implement standardized LD driver onboarding aligned to JK standards

• Conduct live job audits (local, commercial, and Over the road) to assess crew performance and provide real-time coaching

Compliance & Standards

• Maintain current knowledge of OSHA, DOT, FMCSA, and contract-specific requirements

• Track crew compliance through data analytics; identify trends and gaps

• Monitor documentation adherence across certifications, training records, and safety files

• Coach production teams to meet JK standards; escalate issues as needed

Program Management

• Plan and execute the Annual Long Distance Driver Conference (February)

• Develop and deliver semi-annual refresher training for operation staff (Jan-Apr, Oct-Dec)

• Manage seasonal workforce onboarding during peak season (May-Aug)

• Oversee H-2B visa program training and logistics (Apr-Sep): housing, transport, qualifications, compliance

• Coordinate with Safety on driver development programs

• Develop training programs for new products and services from enterprise initiatives.

Strategic Partnership

• Meet regularly with Operations leadership to review crew performance data and training effectiveness.

• Meet regularly with various business units (BU) leadership to review contractual compliance and changes.

• Master all operational technology and applications; train staff on adoption.

• Update training programs based on operational and BU feedback and evolving business needs.

• Track technology adoption metrics; identify barriers and provide targeted support.

Additional Responsibilities

• Support high-level/high-end client services as needed

• Meet with sales team leadership to track and/or develop existing/new services or products.

• Evolve with strategic initiatives and enterprise plans for additional duties and responsibilities.

Operations & Administrative Director

Reports To: CEO

Location: Dallas, TX

Compensation: $70,000–$100,000, depending on experience and qualifications

About the Role

Would you like a role that has a lot of potential to move up within a 40-year-old company learning and developing new skills to drive business, financial, and operational success? If you are a go-getter, with transferrable skills, and can bring your successes and best practices to the facilities management business, this role may be for you.

The Operations & Administrative Director works closely with the CEO to ensure the day-to-day operations of the business run smoothly. This role keeps internal processes organized, supports service coordination, invoicing, and helps leadership keep key operational priorities on track.

You will work across teams to manage operational workflows, coordinate service requests, and support the administrative functions that keep the organization running efficiently. You will also interact with customers when needed, route issues to the appropriate managers, and follow up to ensure tasks are completed.

This position is a key operational partner to the CEO and helps maintain organization, accountability, and visibility across the business. Experience in janitorial services, facilities management, or other service-based industries is helpful, as the role involves coordinating service-related requests and operational tasks.

This role has a lot of potential to move up within the company learning and developing new skills to drive business, financial, and operational success.

Key Responsibilities

Operational and Administrative Support

• Support the CEO with daily operational priorities and ensure initiatives move forward
• Coordinate workflows to maintain organization and efficiency
• Identify operational issues and work with leadership to address them
• Exercise sound judgment in prioritizing operational issues and determining appropriate next steps
• Maintain organized records, documentation, and operational tracking systems
• Support administrative processes that help daily operations run efficiently
• Coordinate with vendors, partners, or service providers when needed
• Promote clear communication, accountability, and professionalism across teams

Finance Support

• Leverage accounting and bookkeeping skills to provide support with invoicing process flow
• Provide data analytics and reporting as needed, to support CEO in meeting the needs of the growing company and clients
• Utilize strong attention to detail skills to ensure accuracy in a timely manner

Service & Customer Coordination

• Communicate with customers regarding service requests, questions, or concerns to be handled in a timely manner
• Ensure customer issues are handled professionally and directed to the appropriate manager
• Coordinate internal follow-up to ensure customer requests are addressed

Process Improvement & Operational Visibility

• Identify areas where processes can be improved or streamlined
• Recommend improvements to operational processes and service workflows
• Assist with implementing systems or process improvements that support company growth
• Track operational activity and provide updates to leadership

Qualifications

• 5+ years experience in operations, administrative management, and/or business operations
• Strong business and financial acumen
• Proven portfolio of driving financial and operational success
• Experience in janitorial, facilities management, or another service-based industry is preferred
• Strong organizational, analytical, and problem-solving skills
• Excellent problem-solving skills and ability to work within simple and complex environments
• Professional communication skills with customers, managers, and leadership
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Comfort with ticketing systems, CRM platforms, or service management software
• Strong general computer skills and the ability to learn new systems quickly
• Bilingual skills are a plus

Manager, Workplace Services & Experience

Our client is seeking a Manager, Workplace Services & Experience to support the daily operations of their newly established 90,000 sq. ft. corporate headquarters. This individual will serve as the primary onsite liaison between internal stakeholders and the external facilities management partner responsible for building operations.

This role plays a critical part in ensuring that the workplace environment operates efficiently and reflects the organization’s standards for a high-quality employee and visitor experience. The Manager will coordinate across internal departments and external vendors to maintain seamless facility operations, oversee service delivery, and support a positive and productive workplace.

Acting as the internal coordination hub for workplace services, this individual will help align internal teams during facilities-related contract reviews and vendor engagements while ensuring that onsite execution meets expectations. While the external facilities management provider leads major initiatives such as RFP development, vendor negotiations, and contract management, this role provides the internal leadership and day-to-day oversight necessary to ensure successful implementation and ongoing service delivery.

This position is onsite five days per week to maintain continuous operational support and visible workplace leadership. While approximately 300 employees follow a hybrid schedule and are primarily onsite Tuesday through Thursday, the building operates Monday through Friday. Therefore, this role maintains a consistent daily presence to ensure facilities, services, and workplace operations remain fully supported. Occasional remote flexibility may be available based on business needs.

Key Responsibilities

Facilities Coordination & External Partner Management

• Serve as the primary onsite point of contact for the organization’s external facilities management partner.
• Collaborate with the external facilities team during vendor selection and RFP processes.
• Coordinate internal feedback and approvals from departments such as Legal, Finance, IT, and senior leadership during contract review and execution processes, including DocuSign workflows.
• Help ensure vendor agreements are implemented successfully and services are delivered in accordance with expectations.
• Manage and triage day-to-day facilities issues, escalating matters as needed to maintain operational continuity.
• Support internal space planning activities including office moves, workspace adjustments, cube assignments, and facility enhancements.

Vendor & Office Services Oversight

• Assist with onboarding new service providers in collaboration with the external facilities management partner and internal stakeholders.
• Support documentation and internal coordination related to vendor agreements while external providers manage negotiations and execution.
• Monitor vendor performance across key services including cleaning, security, audiovisual services, catering, café operations, and building maintenance.
• Provide ongoing feedback and recommendations to improve service delivery and operational efficiency.
• Assist with tracking workplace-related expenses and coordinating with Finance to ensure budget alignment.

Reception & Visitor Experience

• Oversee daily reception operations to maintain a professional and welcoming environment for employees, guests, and visitors.
• Manage visitor protocols, security procedures, and logistics related to executive and board-level visits.
• Coordinate onsite logistics for leadership meetings, board meetings, and company events, including catering, conference room setup, and AV coordination with IT.

Office Operations & Employee Experience

• Manage daily office operations including supplies, mail distribution, shared workspace areas, and general office resources.
• Partner with HR and IT to support employee onboarding and workplace readiness.
• Assist in coordinating company events, town halls, and workplace culture initiatives hosted at the headquarters location.
• Help develop and maintain office policies, operational guidelines, and workplace procedures.
• Work closely with IT on conferencing systems, AV support, building access controls, and workplace technology needs.
• Coordinate with Internal Communications on office messaging, signage, and workplace announcements.
• Serve as a central point of coordination during office changes, organizational shifts, or workspace adjustments.

Process Improvement & Operational Excellence

• Document and maintain standard operating procedures (SOPs) for office and facilities workflows.
• Track recurring operational issues and vendor performance trends to identify improvement opportunities.
• Recommend initiatives that enhance workplace efficiency, cost management, and overall employee experience.
• Ensure workplace operations remain aligned with building policies, safety guidelines, and compliance standards.

Direct Reports

• Administrative Assistant
• Facilities Manager (Part-Time)

Qualifications

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience.
• Experience leading workplace operations or corporate office services.
• Strong communication and stakeholder management skills with the ability to advocate for workplace initiatives.
• Demonstrated experience managing budgets and influencing cross-functional teams.

Required Qualifications

• Minimum 5+ years of experience in office management, facilities coordination, operations, or administrative leadership roles.
• Experience working with external vendors or service providers.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills with a strong attention to detail.

Preferred Qualifications

• Experience working within a corporate headquarters or large office environment.
• Familiarity with facilities management models that incorporate external service partners.
• Experience supporting senior leadership, executive meetings, or board-level visitors.
• Exposure to contract coordination, vendor agreements, or internal approval workflows.

Job: Recruiting Operations Manager

Pay: From $55,000.00 per year

Job description:

Are you the type of person that likes betting on yourself because you like to win? Do you like being challenged every day and want the opportunity to to grow? Do you want promotions and pay increases based on your performance and nothing else? If you can say yes to those questions, please apply today to our recruiting leadership development program. We can guarantee opportunity for growth and a positive culture, as well as fun!

The ideal recruiting operations manager possess the following traits:

• Outgoing personality with great customer service skills and the ability to connect with a wide variety of people
• Strong drive to solve problems, make an impact, and succeed
• Bachelor’s degree required
• Previous management experience required
• Bilingual skills are a plus

The ideal recruiting operations manager performs the following tasks:

• Provide amazing service to diverse clients and employees
• Actively seek feedback, adapt fast, and take full ownership of your development.
• Create unique solutions to challenges
• Learn to run multi-million dollar operations
• Learn how to become a great recruiter and leader

Our Culture

We win the right way. Our values guide everything we do:

Get Stuff Done, Coachable, Passion for Service, and Good People.

If those resonate, you’ll fit right in.

Why Join Summit Careers

• Real upward mobility
• Direct exposure to senior leadership
• A role where your effort directly impacts your career trajectory
• A career that changes lives, both yours and everyone around you

Compensation + Benefits

• Base salary + quarterly bonuses (your earnings are tied to performance)
• Full benefits package: medical, dental, vision
• Paid time off + paid holidays
• Retirement plan with company contribution / profit sharing (per plan rules)

Ready to Build Something Bigger?

If you're driven and want a career with momentum—not just a job—apply today.

Position Summary: The Operations Manager position manages proposals, local scheduling and 

real-time operations for the shop and field repair division to facilitate the maximization of 

resources (human and equipment) while achieving customer satisfaction, productivity, schedule 

adherence and economic goals

Essential Responsibilities: 

• Manages the Repair Division comprised of the Shop and All Field repairs. 

o Performs all necessary supervisory functions to effectively and efficiently manage the 

personnel assigned, providing leadership, performance management and hiring of the 

employees within the scope of the department

o Maintains a qualified staff while developing individuals for future advancement

o Oversees daily activities, scheduling analysts for shop and field operations

o Communicates areas of accountability and performance expectations of personnel 

assigned

o Determines standards of performance as a basis to review progress of personnel 

assigned

o Recommends salary adjustments, transfers, promotions and dismissals.

o Ensures proper training of personnel assigned

o Performs all duties and responsibilities in a timely and effective manner in accordance 

with established company policies to achieve the overall objectives of this position

o Conforms with and abides by all regulations, policies, work procedures and instructions

o Maintains work area and equipment in a clean, orderly condition and follows prescribed 

safety procedures.

o Utilizes tools and technology provided in an effective and efficient manner

• Responsible for the Profit and Loss (P&L) of the Repair Division

o Plans, executes and manages to the monthly and yearly budgets

o Creates and maintains a resource loaded shop schedule for the work in the shop and the 

field to include all resources (human and equipment)

 Prepares and/or coordinates the preparation of full estimates on shop and field repairs

o Plans and executes a variety of repairs on turbine generator components and other 

heavy machinery

o Establishes production goals and formulates effective execution plans that deliver 

profitable results 

o Reviews ongoing performance results to targets. Takes corrective measures within

authorization, escalates as needed

o Enacts contingency plans as needed; escalates and directs activities during system 

problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues 

to local and network management, and participates in post-mortem analysis of 

problems providing input for future process improvements

• Participates in daily, weekly, monthly and annual planning process as appropriate

• Interfaces with central operations management to ensure smooth - coordination of 

scheduling and maximization of schedule adherence; provides input on local conditions, 

identifies needs and receives direction on real-time staffing increases or decreases

• Maintains a favorable working relationship with all other company employees to foster and

promote a cooperative and harmonious working climate which will be conducive to 

maximum employee morale, productivity, and efficiency/effectiveness

• Communicates with co-workers, management, clients, suppliers, vendors and others in a 

courteous and professional manner.

• Projects a favorable image of company, promoting the aims and objectives while fostering

and enhancing public recognition and accepting of all it’s areas of endeavor

• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters 

of significance and takes prompt corrective action where necessary or suggests alternative 

courses of action which may be taken

• Participates in a wide variety of special projects and compiles a variety of special reports.

• Willing to attend on-going training to further professional development 

• Able to travel within and outside of the continental US

• Performs other duties and responsibilities as required or requested 

Work Experience:

• 10+ years’ experience in Operations Management including forecasting, scheduling and 

real-time operations management

• Demonstrated knowledge of steam turbine repairs including machining, welding and 

blading required

• Experience utilizing a quality management program including writing and implementing 

processes and procedures. 

• • Knowledge of power industry procedures and processes.

Certifications/Licenses:

• Valid Driver License and Passport

Knowledge:

• Clerical — Knowledge of administrative and clerical procedures and systems such as word 

processing, managing files and records, transcription, designing forms, and other office 

procedures and terminology.

• Computers and Electronics — Knowledge of computer software 

• Customer and Personal Service — Knowledge of principles and processes for providing 

(internal or external) customer services including customer needs assessment, meeting 

quality standards for service, and evaluation of customer satisfaction.

• Education and Training — Knowledge of principles and methods for curriculum and 

training design, teaching and instruction for individuals and groups, and the measurement 

of training effects.

• English Language — Knowledge of the structure and content of the English language 

including the meaning and spelling of words, rules of composition, and grammar.

• Mathematics — Knowledge of arithmetic, statistics, and their applications.

Skills:

• Active Learning — Understanding the implications of new information for both current and 

future problem-solving and decision-making.

• Active Listening — Giving appropriate attention to what other people are saying, taking 

time to understand the points being made, asking questions as appropriate, and not 

interrupting at inappropriate times.

• Attention to Detail — Maintaining appropriate attention to detail based on the complexity 

of work performed.

• Communication and Comprehension — Conveying written and/or non-written 

information effectively; comprehending and understanding documentation and verbal or 

visual communications.

• Complex Problem Solving — Identifying complex problems and reviewing related 

information to develop and evaluate options and implement solutions.

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of 

alternative solutions, conclusions or approaches to problems.

• Instructing — Teaching others how to perform tasks by selecting and using 

training/instructional methods and procedures appropriate for the situation when teaching 

new things.

• Judgment and Decision Making — Considering the relative costs and benefits of potential 

actions to choose the most appropriate one.

• Mathematics — Using mathematics for calculations.

• Monitoring — Monitoring/Assessing performance of yourself or organizations to make 

improvements or take corrective action.

• Service Orientation — Actively looking for ways to help people.

• Time Management — Managing one's own time.

Abilities:

• Category Flexibility — The ability to generate or use different sets of rules for combining 

or grouping things in different ways.

• Deductive Reasoning — The ability to apply general rules to specific problems to produce 

answers that make sense.

• Fluency of Ideas — The ability to come up with a number of ideas about a topic.

• Inductive Reasoning — The ability to combine pieces of information to form general rules 

or conclusions.

• Information Ordering — The ability to arrange things or actions in a certain order or 

pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, 

pictures, mathematical operations).

• Mathematical Reasoning and Number Facility — The ability to choose the right 

mathematical methods or formulas to solve a problem; the ability to perform calculations 

quickly and correctly.

• Originality — The ability to come up with original or novel ideas for a certain situation, or 

to develop creative ways to solve a problem.

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. 

• Selective Attention — The ability to concentrate on a task over a period of time without 

being distracted.

• Speed of Closure — The ability to quickly make sense of, combine, and organize 

information into meaningful patterns.

• Time Sharing — The ability to shift back and forth between two or more activities or 

sources of information

Tools/Equipment Used: 

• Desktop and laptops computers

• Flash drives

• Copiers

• Scanners

• Telephones

• Various Hand Tools, both power and manual

• Forklift?

Technology Skills:

• Basic Computer & Telephone

• Electronic mail software —Microsoft Outlook 

• Office suite software —Microsoft Office 360

• Spreadsheet software —Microsoft Excel 

Location: Nashville, TN (On-Site) or Remote (Tennessee, Texas, North Carolina, Nebraska, Iowa, Arizona or Oklahoma)

Overview

We are seeking a Manager, Digital Ad Operations & Monetization to help scale and optimize our digital advertising business. This role sits at the intersection of sales, ad technology, and revenue operations, responsible for both executing digital advertising campaigns and helping develop the pricing, packaging, and monetization strategy for our streaming and digital platforms.

The position will partner closely with both digital and sales leadership to ensure digital advertising products are structured competitively and delivered effectively across all digital distribution channels, including CTV, web, mobile and social. In addition to running day-to-day ad operations, this individual will evaluate our ad tech stack, vendor ecosystem, and operational workflows, helping shape the systems and processes needed to support continued digital revenue growth.

This role is ideal for someone with a strong digital ad tech and ad operations background in media who is ready to expand into revenue strategy, inventory packaging, and platform monetization.

Key Responsibilities

Ad Operations & Campaign Execution

• Own day-to-day digital ad operations, including campaign setup, trafficking, monitoring, optimization, and reporting across streaming, FAST, web, and social platforms.
• Manage advertising delivery across ad servers, programmatic platforms, and SSPs to ensure campaigns run smoothly and meet performance expectations.
• Troubleshoot delivery issues and optimize campaigns to ensure fulfillment and revenue targets are achieved.
• Coordinate closely with sales, client services, and technical teams to ensure accurate campaign execution.
• Document and refine ad operations workflows to ensure processes scale efficiently as digital inventory and advertiser demand grow.

Pricing, Packaging & Sales Enablement

• Partner with sales leadership to develop digital advertising packages spanning streaming, digital video, web, and social distribution.
• Support development of rate cards, CPM structures, sponsorship integrations, and cross-platform advertising packages.
• Analyze inventory availability and yield to inform pricing strategies and monetization opportunities.
• Create internal materials and tools that enable sales teams to clearly position digital offerings to advertisers and agencies.
• Support the development of custom advertising programs and sponsorship opportunities across digital platforms.

Revenue Optimization & Ad Tech Management

• Evaluate the current ad tech stack, vendor ecosystem, and operational workflows, and develop recommendations for a scalable long-term architecture.
• Assess and recommend vendors across the ad stack (e.g., ad server, SSPs, programmatic platforms, measurement, and yield optimization tools).
• Work with leadership to implement improvements to ad delivery, programmatic monetization, and inventory management systems.
• Monitor digital inventory utilization, fill rates, and yield to identify opportunities to improve revenue performance.
• Collaborate with internal stakeholders and external partners to ensure ad tech integrations support both direct sales packaging and programmatic demand.
• Stay current on evolving CTV, FAST, and digital video ad tech to inform future platform decisions.

Reporting & Analytics

• Generate regular performance reports for internal stakeholders including sales leadership and executive teams.
• Analyze campaign performance, advertiser demand, and inventory utilization to inform pricing and packaging decisions.
• Track revenue trends across digital platforms and identify opportunities for revenue growth and operational improvement.

Qualifications

Required

• Minimum 4 years of experience in digital ad operations, ad tech, or programmatic advertising within a media organization.
• Hands-on experience with ad servers and programmatic advertising platforms (e.g., Google Ad Manager, FreeWheel, Publica, Magnite, or similar).
• Strong understanding of digital video advertising, streaming/CTV advertising, and programmatic monetization.
• Experience trafficking campaigns, managing inventory, and troubleshooting ad delivery issues.
• Strong analytical skills and the ability to translate data into operational and revenue insights.
• Ability to collaborate cross-functionally with sales, product, and technical teams.

Preferred

• Experience supporting digital pricing, packaging, or advertising revenue strategy.
• Experience working with CTV, FAST channels, or streaming video monetization environments.
• Familiarity with SSPs, programmatic yield optimization, and advertising marketplace dynamics.
• Experience evaluating ad tech vendors and advertising technology platforms.

Skills & Competencies

• Strong understanding of digital advertising ecosystems and ad tech infrastructure
• Analytical mindset with the ability to translate data into business decisions
• Strong operational discipline and attention to detail
• Ability to work effectively with both technical teams and revenue organizations
• Interest in expanding into broader digital monetization and revenue strategy

What Success Looks Like

• Digital advertising campaigns run smoothly with reliable delivery and strong operational performance.
• Sales teams have clear, competitive digital advertising packages and pricing frameworks.
• Digital inventory is effectively managed with improving fill rates, yield, and revenue performance.
• The organization has a scalable ad tech stack and operational workflow capable of supporting continued streaming and digital growth.

Under the leadership of the Assistant General Manager, Operations (AGMO), the Specialized Operations Associate Supervisor is responsible for leading, training and supervising the daily operations of the General Office, Jewelry Department, and the Returns Desk (select locations), including tracking and maintaining financial reporting.

• Lead and coordinate the opening of the store: safe, controller, registers and distribution of reports
• Supervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Act as escalation specialist in resolving customer issues, both internal and external

• Follows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.
• Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standards
• Supervises the efficient processing of re-tickets, RTV's, Transfers, Advanced Shipping Notice (ASN) Shipments and price changes
• Oversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle
• Ensure SOA team prepares and submits all special order requests
• Process and oversee Jewelry fulfillment

• Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+

• Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Supporting the AGMO and corporate team with cross-functional training of specialized operations team,
• Assist in the implementation of policies and best practices, makes recommendations to Management team
• Proactively partner with AGMO and corporate team on weekly/monthly workload
• Motivate team to meet results; make recommendations to Management for hiring, firing and promotion decisions
• Assist managers and associates on the selling floor as necessary
• Following up on reporting, outstanding invoices, and escalated issues to resolve

• Ability to drive profitability through execution of SOA KPIs
• Comfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organized
• Ability to influence team to follow store policies & procedures to help in decision-making
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Other store initiatives as assigned by management
• Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time (including medical, vision and dental).
• An amazing discount

The starting rate for this position is between $50,963.31 - $55,000.00 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment.
• Replenish the sales floor as necessary based on sell through and seasonal changes.
• Engage customers by greeting them and offering assistance with products and services.
• Execute all product protection standards.
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership.

All associate roles at Kohl's are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
• Accomplishing multiple tasks within established timeframes.
• Following company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel.
• Other responsibilities as assigned.

Required:

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Preferred:

• Client facing retail or service industry experience.

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the \"What You'll Do\" Section.
• Ability to satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math and reading skills, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
• Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties, including without limitation, stockroom operations, truck unloading, etc.
• Perform work in accordance with the Physical Requirements section.

Physical Requirements:

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to visually verify information and locate and inspect merchandise.
• Ability to comply with health and safety standards.

Pay Starts At: $13.00

Role Profile: Associate or Deputy General Counsel – U.S. Retail Brokerage Operations

Location: Hybrid in New York City or Miami; will consider remote for the right candidate

Who Are We?

Howden is a collective—a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance, united by a shared passion and no-limits mindset.

Our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group, and they are everything that makes us unique: our inclusive culture, the quality service we offer our clients, and our continued growth all stem from our people-first approach.

Why Work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, while building successful and fulfilling careers at the same time. People join Howden for many different reasons, but they stay for the same one: our culture. Whatever your priorities—work/life balance, career progression, sustainability, volunteering—you'll find like-minded people driving change at Howden.

Role Overview

We are seeking an Associate or Deputy General Counsel to serve as a trusted second-in-command to the General Counsel supporting our U.S. retail insurance brokerage operations. This is an exceptional opportunity to help shape a high-growth business, working closely with senior leadership in a dynamic, entrepreneurial environment. The Associate/Deputy General Counsel will take on significant day-to-day responsibilities and partner with the General Counsel to build a high-impact legal presence within the U.S. operations. This role requires a highly capable legal professional who can operate independently, step in for the General Counsel when required, and collaborate cross-functionally with global teams in M&A, Finance, and Litigation through our matrix structure.

Key Responsibilities

Strategic Legal Partnership. The Associate/Deputy General Counsel will support the General Counsel in serving as a legal advisor to the U.S. retail insurance brokerage business, covering both specialty and retail insurance broking lines. This individual will act as a trusted advisor to the U.S. leadership team, contributing to business strategy, governance, and operational planning. The Associate/Deputy General Counsel will participate in executive-level discussions as appropriate, providing legal insight on commercial, regulatory, risk mitigation and structural matters.

Legal Operations & Governance. The Associate/Deputy General Counsel will assist in developing and implementing legal policies, procedures, and frameworks tailored to high-growth business model. This is a unique opportunity to create the practices, procedures and guardrails that will form the foundation for a newly stood up US insurance brokerage enterprise. This role will support U.S. governance structures and help ensure alignment with global standards. The individual will advise on regulatory, brokerage, licensing, and compliance across multiple states and lines of business.

Regulatory & Compliance Expertise. The Associate/Deputy General Counsel will help ensure compliance with federal, state, and local laws, as well as industry-specific regulations. This includes providing expertise in NAIC guidelines, state Departments of Insurance (DOIs), and relevant federal regulatory bodies. The individual will monitor evolving regulatory landscapes and proactively manage legal risk.

Litigation & Risk Management. The Associate/Deputy General Counsel will assist in managing U.S.-based litigation and disputes, coordinating with external counsel as needed. This individual will identify legal risks and develop mitigation strategies in partnership with business leaders. Deep understanding of operational risk of a US licensed insurance broker are required as this role will partner closely with the Chief Risk Officer, Chief Data Privacy Officer, and IT for the US business to build compliant systems that allow for fast, disciplined growth while remaining compliant with a complex web of legal and regulatory operational mandates.

Team Collaboration & Development. The Associate/Deputy General Counsel will work closely with the General Counsel to help build and mentor the U.S. legal team over time. This role will collaborate with existing legal colleagues in the region and leverage the broader Howden Group legal function.

Qualifications & Experience

The ideal candidate will hold a Juris Doctor (JD) from an accredited U.S. law school and an active license to practice law in at least one U.S. jurisdiction. The candidate should have a minimum of 10 years of post-qualification experience (PQE), with meaningful in-house counsel experience preferred. A strong background in U.S. insurance, commercial, and regulatory law is required with strong preference for those with experience from the broking or intermediary side. The candidate should possess deep knowledge of the insurance retail insurance brokerage landscape, especially regulatory frameworks for specialty and broking. Experience in private equity-backed businesses or similarly dynamic, fast-paced environments is highly valued. Experience working in a multinational or matrixed environment is also desirable.

The candidate should demonstrate strategic and operational leadership, excellent communication and negotiation skills, high integrity and sound judgment, the ability to work independently and collaboratively across time zones, and strong organizational and project management capabilities.

What Do We Offer in Return?

We offer a career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, fundraising for charity, or creating new insurance products that address society's greatest challenges. We know that separate home and work lives don't really exist, so we do our best to support our people in every aspect of their lives.

Compensation and Benefits

The expected base salary range for this role is $275,000 to $325,000, depending on experience and location.

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Reasonable Adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working, where available. If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application—if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Our Sustainability Promise

We're on a lifelong journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared toward our goal of making a positive impact in the world.