Client Operations Remote Jobs in Usa

About Steady

Steady is an on-demand labor marketplace connecting businesses with skilled installers and project labor across multiple U.S. markets. Our platform helps companies access reliable labor quickly while giving workers flexible opportunities to earn.

Today, more than 40,000 workers have signed up on the Steady platform, and hundreds of companies rely on Steady to complete installation and project work across multiple major markets. Our marketplace powers thousands of project shifts each year across industries such as office furniture installation, commercial relocation, pallet racking, warehouse equipment, and millwork.

Businesses that rely on field labor face a persistent challenge: finding qualified workers quickly, at scale, and with consistent quality. Traditional staffing models are often slow, expensive, and inflexible. Steady solves this problem through a marketplace platform that combines technology, operational discipline, and a growing network of skilled workers.

As the network continues to grow, our focus is on strengthening supply reliability, improving marketplace economics, and expanding into new cities where demand for flexible skilled labor continues to grow.

Our long-term goal is to build the infrastructure layer that enables businesses to access skilled labor on demand while giving workers greater flexibility and access to opportunity.

Role Summary

The Head of Strategy and Business Operations owns the performance and scalability of the supply side of the Steady marketplace. This includes worker acquisition, onboarding, activation, quality, utilization, retention, and supply-demand balancing across all active markets. Supply is the engine of the marketplace, and this role ensures that engine runs with reliability, efficiency, and improving economics.

In addition to supply ownership, this role serves as a senior operational leader across the company, helping shape strategy, improve operating discipline, identify new revenue opportunities, and drive cross-functional execution.

This is a highly hands-on role. You will not rely on others to surface insights. You must be comfortable pulling your own data, building analyses, identifying trends, and implementing automation that improves operational performance.

Beyond operational excellence, this role will identify and test new ways to monetize the marketplace, improve unit economics, and unlock additional revenue streams tied to our worker network and client relationships.

Success in the first year will include improving worker activation and utilization, strengthening supply reliability across markets, and launching monetization initiatives that improve marketplace economics.

This role works directly with the CEO and leadership team to shape marketplace strategy and operational execution as the company expands across markets.

What You Will Own

Supply Strategy

• Design marketplace supply strategy across all markets

• Determine optimal worker density by market

• Define worker mix across skill tiers and certifications

• Build activation and retention playbooks

• Improve supply predictability and reliability

Worker Acquisition and Activation

• Optimize recruitment channels and cost per acquisition

• Improve onboarding speed and quality

• Increase activation rates of registered workers

• Reduce time from signup to first job

• Build structured worker quality scoring

Supply Performance and Quality

• Own worker utilization and repeat booking rates

• Improve job success rates and reduce field issues

• Develop foreman and lead-level pipeline

• Create performance tiers tied to incentives

Marketplace Balancing

• Ensure supply-demand equilibrium across markets

• Forecast labor needs based on sales pipeline

• Reduce job fill volatility

• Support pricing discipline through supply control

Marketplace Monetization and Revenue Expansion

• Identify new revenue streams tied to worker base and client demand

• Develop and test monetization initiatives with clear ROI frameworks

• Improve pricing structure where supply leverage exists

• Explore partnerships that enhance supply-side economics

• Build pilots quickly and scale what works

• Ensure new initiatives improve margin and enterprise value

Data, Analytics, and Automation

• Pull and analyze data directly from core systems

• Build and maintain dashboards tracking supply KPIs

• Improve data integrity across CRM and operational systems

• Implement workflow automation using tools such as Zapier or similar platforms

• Create reporting rhythms that drive accountability

• Translate data into operational decisions quickly

Cross Functional Leadership

Sales

• Align recruiting plans with projected demand

• Provide visibility into capacity constraints

• Support monetization initiatives tied to strategic accounts

Account Management

• Improve service reliability for top accounts

• Reduce escalations tied to labor quality

• Identify upsell opportunities tied to supply performance

Finance

• Forecast labor costs and supply scaling needs

• Model working capital requirements tied to supply growth

• Improve contribution margin by market

• Evaluate ROI of new revenue initiatives

KPIs and Success Metrics

Supply Metrics

Quality Metrics

Financial Metrics

Why This Role Matters

Steady is building a marketplace that depends on reliable, scalable supply. Revenue growth without supply discipline leads to inconsistent service, margin pressure, and operational instability.

This role owns the systems, strategy, and operational execution that ensure the marketplace scales with reliability and improving economics. The Sr. Manager, Marketplace Operations will play a central role in shaping how Steady grows across markets, how we strengthen the worker network, and how we unlock additional revenue opportunities from the platform. Success in this role directly impacts the company’s growth trajectory, unit economics, and long-term enterprise value.

Experience and Skills

• 3+ years in operations, marketplace management, analytics, consulting, or high-growth startup

environments

• Experience working in two-sided marketplaces, labor marketplaces, logistics platforms, or

operationally complex service businesses strongly preferred

• Strong analytical and financial modeling capability

• Experience working directly with data and reporting tools

• Comfortable pulling data through SQL, BI tools, or similar systems

• Experience building dashboards and KPI reporting frameworks

• Experience implementing automation using tools such as Zapier or similar workflow platforms

• Experience identifying and launching new revenue initiatives

• Experience managing multi-market or distributed operations

• Strong cross-functional leadership skills

• You have personally built operational dashboards, analyses, or systems that materially improved

performance in a marketplace or operational environment

Traits That Matter

• Builder mindset

• Structured thinker who creates clarity from complexity

• Data-driven and commercially minded

• High ownership and accountability

• Comfortable operating without a large support team

• Willing to make difficult tradeoff decisions

Regional Director of Operations, West Coast

(Must reside within a commutable distance to SFO)

Compensation Target $200,000 to $225,000 Salary commensurate with experience Plus significant Bonus Incentives. Happy to discuss your income target!

Our client has been in business for over 10 years but is still very much in an entrepreneurial and growth mindset. They have over 1200 employees, but still operate in a very “lean” fashion. In these + 10 years they have gone from $0 to north of $100M and are not slowing down.The right person for this position will bring a very “Can do” attitude and leadership skills that lead by example and are driven by success.

Our client is one of the top providers of transportation to the airline industry across the country. Reporting directly to the CEO, the Regional Director of Operations will be responsible for the successful day-to-day operations of the stations in his/her designated region. The Regional Director of Operations will provide leadership and direction to their station management teams and will be responsible for reinforcing a performance culture in a way that is inspiring and holds true to our core values (Teamwork, Integrity, EX=CX, Growth and Safety).

With direct oversight of the designated station leaders, the Regional Director of Operations will align teams through specified performance measures that achieve our service, safety, and financial goals. Further, the Regional Director of Operations will ultimately be responsible for managing delivery of the Company vision.

Job Responsibilities:

• Ensures each station in region portfolio achieves Company financial goals. Regularly analyzes financial performance to ensure each station is on track to meet performance metrics.
• Conducts monthly business reviews with each station leader across Company key performance indicators and adjusts plans with station leadership, as needed, to achieve results.
• Develops quarterly business plans with each station leader to ensure each station is prepared and staffed for planned local events, as well as trained to execute during unplanned events that impact station operations.
• Ensures all Station Leaders are executing effective scheduling practices: schedules posted on time, all trips covered according to contractual guidelines, proper LOD coverage, etc.
• Partners with HR to manage station recruiting, ensuring each station is fully staffed with proper availability and that station leaders complete onboarding process correctly and in a timely manner.
• Develops succession plans for staffing needs and demonstrates a strong ability to recruit and develop others. Assesses talent at all levels and builds a bench of talent.
• Identifies and develops designated trainers for station leaders and drivers within the region. Ensures that all new hires are effectively trained by certified trainer.
• Effectively addresses performance issues and holds teams accountable in a constructive and timely manner. Appropriately partners with HR and elevates concerns with a sense of urgency.
• Acts as point of escalation when service issues arise, advises station leaders on proper reporting and documentation. Ensures all complaints are answered with 24 hours.
• Leverages data from observations and reported service issues to identify root cause and implement processes to improve execution in a measured way.
• Engages station leaders to identify operational improvements in areas such as route optimization, fleet utilization, fuel expenditures, and routine maintenance costs.
• Builds a best-in-class safety culture in region by leveraging training tools, employee engagement, recognition, and coaching. Ensures all safety policies are implemented and followed.
• Ensures auditing of fuel cards, time and attendance, vehicle maintenance, office paperwork and record keeping, vehicle documents, etc. to maintain compliance with Company policy and mitigate risk and exposure.
• Leads the fleet managers to ensure vehicle maintenance schedules are in place, correct number or vehicles are at each station, correct maintenance tools are present in stations/vans, and vehicles are maintained under the hood and inside the van as required.

Qualifications & Requirements

As a leader within the organization, the Regional Director of Operations must be passionate about customer service, have experience in the transportation, airline, hospitality, or retail industry. Other requirements include:

• 5-7 years of multi-unit leadership experience.
• Flexible schedule to include nights and weekends as required to meet the needs of our 24/7/365 operation.
• Excellent written and verbal communication skills, including the ability to effectively communicate with all levels of the organization.
• Strategic thinking and organizational skills that enable the ability to lead direct reports shoulder to shoulder, manage multiple priorities, and meet deadlines in a fast-paced and dynamic environment.
• Strong leadership skills and the ability to work with employees from a variety of backgrounds, embrace diversity, promote inclusion, and motivate and develop a high performing team.
• Extensive experience in P&L analysis and demonstrated problem-solving skills.
• Proficient in Microsoft Office.
• Travel Requirements – 50 – 75% travel required within assigned region and to headquarters, as needed.

Compensation:

• Significant Salary commensurate with experience ($200 to $225K is the target, let’s discuss your qualifications and income expectations).
• Significant and achievable bonus program at 25% of salary.
• Full benefit package.

This is a great opportunity for a person driven to succeed and looking for a career growth opportunity. If this sounds like a good fit for you, I can tell you all about the company and opportunity, let’s have a confidential conversation. You can reach me at 3 cell) and . Thanks! Mark Crabtree

Exciting Opportunity! 

Bilingual Service Operations Manager | Brand Manager

Salary: $60,000 - $65,000

Location: Houston, TX

Role Overview

Top Commercial Cleaning Franchise is seeking a Service Operations Manager (also referred to as Brand Manager) to serve as a key operational and customer-facing leader supporting franchise owners and clients across the Houston market.

This role is ideal for a bilingual (English/Spanish) professional who enjoys working in the field, managing relationships, resolving issues, and helping ensure consistent service quality. The Brand Manager acts as a critical liaison between franchise owners, customers, and the regional office, with a strong focus on onboarding, retention, and day-to-day operational support.

If you feel you are the right person for this critical role then we want to hear from you today!

Key Responsibilities

• Conduct franchise onboarding, orientations, and ongoing support for new and existing franchise owners
• Perform walkthroughs for new account starts, transfers, and inspections (English and Spanish speaking franchisees)
• Serve as a primary point of contact for franchise owners and customers regarding service issues, work orders, and special requests
• Receive, track, and resolve work orders and service concerns in a timely and professional manner
• Match franchise owners with appropriate customer accounts based on service needs and capabilities
• Negotiate pricing adjustments and coordinate special services as needed
• Perform monthly client inspections and document findings
• Maintain accurate records and enter inspection and service data into company systems
• Prepare and submit daily and periodic reports to the Regional Director
• Support customer retention efforts with the goal of maintaining a low monthly cancellation rate

What Success Looks Like in This Role

• Franchise owners feel supported, informed, and well-prepared
• Customers experience consistent service and timely issue resolution
• Service issues are addressed calmly, professionally, and efficiently
• Communication between the field and regional leadership is clear and reliable
• Operational details are handled with accuracy and follow-through
• The Brand Manager operates independently while knowing when to escalate issues appropriately

Required Qualifications

• Fluent bilingual English / Spanish (spoken and reading required)
• Experience in customer-facing operations, account management, field services, or franchise support
• Strong customer service and conflict-resolution skills
• Ability to manage multiple priorities independently in a fast-paced environment
• Professional judgment, emotional maturity, and discretion
• Comfortable working both in the field and in administrative systems
• Valid driver’s license, reliable transportation, and acceptable driving record

Preferred Qualifications

• Experience working with franchises, service-based businesses, or distributed teams
• Background in operations, inspections, customer success, or account coordination
• Experience negotiating pricing or coordinating special services
• Familiarity with CRM, work order, or scheduling systems

Work Environment & Physical Requirements

• Regular field work, including site visits and inspections
• Frequent standing and walking; occasional sitting, stooping, kneeling, or crouching
• Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
• Regular exposure to outdoor weather conditions
• Moderate noise environment

Why This Role Matters

This position plays a vital role in maintaining service quality, supporting franchise owners, and protecting the brand in the Houston market. The right person will bring steadiness, clarity, and professionalism to a dynamic environment where relationships and follow-through matter.

EdgeCore Digital Infrastructure serves the world’s largest cloud and internet companies with both ready-for-occupancy and build-to-suit data center campuses that are designed for density. Privately held and backed by committed equity to fund an aggregate amount of over USD $16.5 billion in development, EdgeCore enables hyperscale customer requirements by proactively investing in regions that provide the land and power necessary to support and scale AI and cloud technology. While working thoughtfully with the communities in which we do business, our data center campuses are built at scale to meet key performance specifications, safety metrics and sustainability objectives. EdgeCore has data center campuses in six North American markets with plans to expand into new markets in 2026 and beyond. For more information, please visit .

Career Opportunity

Step into a leadership role at the core of the digital world. As our Core Operations Site Lead, you’ll be entrusted with the daily rhythm of one of the most mission-critical environments on the planet. Your expertise will guide a team of safety-first responders and technical operators as they oversee, protect, and optimize the systems that power today’s digital infrastructure. From monitoring real-time performance to leading maintenance efforts with vendors, you’ll be in the driver’s seat of daily execution, driving operational excellence and empowering a culture of continuous improvement.

This is an opportunity to co-author and evolve our operations playbook, trailblaze new standards, and shape the future of EdgeCore’s operating model. We’re looking for hands-on leaders who thrive in high-stakes environments, embrace procedural rigor, and have a passion for getting the details right. If you’re energized by the idea of combining technical execution with team leadership, client support, and strategy in a fast-paced, high-growth company, this could be your next opportunity.

• Your primary responsibility is to lead the daily tasks of a data center in a customer-facing operational role. You’ll lead a team of operators being safety-first responders, operating the data center critical environment MEP(Mechanical, Electrical, and Plumbing) systems, and managing maintenance contractors.
• Monitor the data center systems for operational issues and trends.
• Take on a major role in planning daily activities and managing the logistics of executing.
• On a daily basis, manage vendors to complete their contracted scope of work safely and correctly, including construction support-related activities when required.
• Accept role as joint owner of EdgeCore’s operations playbook, evangelizing the strategy and encouraging others to adhere to it while providing input and feedback to improve standards. We want our standards to change and need creative trailblazers to help lead optimizing the program.
• Lead utilization of the CMMS (Computerized Maintenance Management System) to track, document and report work as prescribed.
• Manage assets, spare parts and critical tools through provided systems such as CMMS.
• Support Client IT deployments and decommissioning with power and cooling tasks.
• Author, review, approve and utilize formal procedures in the operation of the data center. We expect our team to employ rigorous procedural formality in all critical data center operations and need people to champion the approach.
• Frequently steward, supervise, and communicate with contractors.
• Work with the Core Operations Site Manager to lead execution a condition-based maintenance program.
• As part of a schedule, be on-call outside of normal working hours.
• Taking on other duties as assigned by EdgeCore. Job duties, roles, and responsibilities are subject to change over time.
• Security is a shared responsibility. All employees are required to comply with company security policies and procedures and to help protect company information, systems, and assets in the course of their daily work.

Your Experience and Qualifications

• 5-10 years of experience of working in a critical facility with MEP(Mechanical, Electrical and Plumbing) or HVAC systems or, not necessarily a data center.
• Experience with UPSs, Generators, Switchgear, HVAC, Fire/Life Safety, BMS and EPMS systems.
• An empathetic, people leader who enjoys working as part of a team and mentoring others to grow their technical and professional capabilities.
• Well-developed written and verbal communication skills.
• Enjoy a work environment where the daily schedule changes often and managing the unexpected is satisfying.
• Knowledge of NFPA70E, forklift, OSHA10, and/or First Aid/CPR certifications are a plus.
• Comfortable operating hand and machine tools.

What We Offer

• Full-time hourly, non-exempt role: Onsite position based in Ashburn, VA.
• Hourly base pay: $55–$70 per hour, depending on experience, plus a performance-based annual bonus.
• Medical, dental, and vision insurance: Includes a $0-premium medical plan option (employee-only enrollment level).
• Flexible Spending Accounts & Health Spending Account: Health & Dependent Care FSA, Limited-Purpose FSA, and an HSA with a company contribution.
• Paid time off: 120 hours of annual paid time off, 11 paid holidays, 56 hours of sick time, and 8 hours of volunteer time annually.
• Retirement savings: 401(k) retirement savings plan with a company contribution
• Life and disability insurance: Company-paid life and disability insurance
• Parental leave: Paid parental leave for eligible new parents, available after meeting service requirements.
• Employee assistance program (EAP): Confidential support services for employees and their families, including counseling, financial guidance, and legal resources.
• Educational assistance: Company-sponsored educational reimbursement for approved courses and certifications.
• Employee support & discounts: Access to company-sponsored discount programs and employee well-being resources.

EdgeCore Digital Infrastructure serves the world’s largest cloud and internet companies with both ready-for-occupancy and build-to-suit data center campuses that are designed for density. Privately held and backed by committed equity to fund an aggregate amount of over USD $16.5 billion in development, EdgeCore enables hyperscale customer requirements by proactively investing in regions that provide the land and power necessary to support and scale AI and cloud technology. While working thoughtfully with the communities in which we do business, our data center campuses are built at scale to meet key performance specifications, safety metrics and sustainability objectives. EdgeCore has data center campuses in six North American markets with plans to expand into new regions in 2026 and beyond. For more information, please visit .

Career Opportunity

We are seeking a highly experienced and strategic Data Center Site Manager to oversee the operations of our mission-critical data center infrastructure. This role is ideal for a seasoned professional with deep expertise in facility management, electrical and mechanical systems, and operational excellence in high-availability environments.

You will be the onsite EdgeCore leader for everyone, everything and responsible for all outcomes in the data center. You are eager to be entrusted with a team as a people-first leader, and you gladly take on the charge of helping guide people in their careers.

• Lead and oversee all data center operations, ensuring 24/7 uptime and optimal performance.
• Serve as the senior authority on-site, providing leadership, escalation management, and decision-making support.
• Manage and mentor a team of technicians and engineers across multiple shifts.
• Manage all site financials, serving as a responsible corporate steward through effective Opex and Capex budgeting forecasting, and financial control.
• Oversee preventive and corrective maintenance of critical systems including HVAC, UPS, generators, fire suppression, and electrical distribution.
• Develop and enforce operational procedures, safety protocols, and compliance standards (e.g., ISO, Uptime Institute, OSHA).
• Monitor and report on facility performance metrics, energy usage, and risk assessments.
• Manage vendor relationships, contracts, and service level agreements to drive safe, high-quality execution of contracted scopes of work.
• Lead incident response and root cause analysis for facility-related events.
• Embrace ownership of EdgeCore’s operations playbook, evangelizing the strategy and encouraging others to adhere to it while providing input and feedback to improve standards. We seek creative trailblazers to help shape and optimize the program as it continues to evolve.
• Collaborate with IT, Security, and Construction teams to support infrastructure upgrades and capacity planning.
• Lead utilization of the CMMS (Computerized Maintenance Management System) to track, document and report work as prescribed and ensure the accuracy of the data in the system.
• Ensure thorough management of assets, spare parts, and critical tools through provided systems such as CMMS.
• Coordinate with the Client and the Technical Account Management team to support Client IT deployments and decommissioning with power and cooling tasks.
• Oversee and approve the use of formal procedures in all data center operations, ensuring rigorous adherence in critical activities. Serve as the lead advocate, promoting procedural excellence across the team.
• Guide, train, and supervise operators in managing contractor relationships, ensuring effective supervision and communication.
• Lead your team in executing a condition-based maintenance program.
• Frequently be on call outside of normal working hours.
• Perform additional duties as assigned; job responsibilities and roles may evolve over time.
• Taking on other duties assigned by EdgeCore. Job duties, roles, and responsibilities are subject to change over time.
• Security is a shared responsibility. All employees are required to comply with company security policies and procedures and to help protect company information, systems, and assets in the course of their daily work.

Your Experience and Qualifications

• 8+ years of experience in data center facility management or critical infrastructure operations.
• Strong knowledge of electrical, mechanical, and HVAC systems in a high-availability environment.
• Proven leadership experience managing cross-functional teams.
• Familiarity with building management systems (BMS), CMMS platforms, and DCIM tools.
• Certifications such as PMP, BOMA, Uptime Institute, or similar are a plus.
• Knowledge of NFPA70E, forklift, OSHA10, and/or First Aid/CPR certifications are preferred.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work under pressure and respond to emergencies with calm and precision.
• Experience working with and operating hand tools and machinery.
• Thrive in a fast-paced, ever-changing work environment where adapting to unexpected situations is rewarding.

What We Offer

• Full-time salaried, exempt role, including a performance-based annual bonus and equity compensation.
• Base salary pay range is $190,000 - $220,000, depending on experience.
• Medical, dental, and vision insurance: Includes a $0-premium medical plan option (employee-only enrollment level).
• Flexible Spending Accounts & Health Spending Account: Health & Dependent Care FSA, Limited-Purpose FSA, and an HSA with a company contribution.
• Paid time off: 120 hours of annual paid time off, 11 paid holidays, 56 hours of sick time, and 8 hours of volunteer time annually.
• Retirement savings: 401(k) retirement savings plan with a company contribution
• Life and disability insurance: Company-paid life and disability insurance
• Parental leave: Paid parental leave for eligible new parents, available after meeting service requirements.
• Employee assistance program (EAP): Confidential support services for employees and their families, including counseling, financial guidance, and legal resources.
• Educational assistance: Company-sponsored educational reimbursement for approved courses and certifications.
• Employee support & discounts: Access to company-sponsored discount programs and employee well-being resources.

Our client, a leading provider of end-to-end energy efficiency and clean energy solutions for commercial, industrial, and institutional clients, is looking to add a Director of People Operations to their team.

Hybrid in either Westchester County or Brooklyn, NY

*Must be willing to travel to other sites regularly

Summary/Primary Role:

The Director, People Operations is responsible for leading operational, compliance, and employee lifecycle functions across the organization. This role partners closely with the General Counsel and SVP, People, and collaborates with the Talent Manager to ensure the company’s people infrastructure is compliant, scalable, and operationally effective.

The Director oversees employee relations, HR systems, workforce reporting, employment compliance, and execution of the employee lifecycle, supporting both field and corporate employees while maintaining strong documentation, audit readiness, and regulatory compliance. The role ensures consistency, risk mitigation, and operational discipline across all People practices.

Principal Duties & Responsibilities:

People Operations & Employee Lifecycle

• Manage and continuously improve People operations infrastructure across the employee lifecycle.
• Oversee onboarding, performance management, leave management, and offboarding.
• Ensure consistent application of employment policies and procedures across corporate and field teams.
• Provide guidance on benefits, timekeeping, payroll processes, and HR systems.
• Partner with Finance/Payroll for accurate execution of compensation, PTO, leave administration, terminations, and workforce data management.
• Support workforce lifecycle processes for project ramp-up and demobilization.
• Identify operational inefficiencies and implement process improvements to enhance employee experience.

Employee Relations & Risk Management

• Administer employee relations matters including performance management, corrective action, investigations, and separations.
• Ensure employee relations processes are well-documented and compliant with company policies and applicable law.
• Partner with legal counsel on complex or high-risk employee matters.
• Provide guidance to managers on disciplinary actions and workplace conduct concerns.
• Maintain defensible documentation to mitigate employment-related risk.

HR Systems, Data Governance & Workforce Analytics

• Serve as operational owner of HR systems and ensure data integrity, accuracy, and security.
• Develop and maintain workforce reporting, dashboards, and analytics to support leadership decisions.
• Lead system enhancements, automation initiatives, and workflow improvements.
• Establish data governance standards and conduct periodic audits.

Compliance, Regulatory Governance & Audit Oversight

• Lead employment compliance across federal, state, and local jurisdictions, including multi-state operations.
• Conduct regulatory reporting (EEO-1, unemployment claims, OSHA records) and internal HR compliance audits.
• Support compliance documentation for project-based workforce requirements and monitor regulatory changes.

Field Workforce & Safety Coordination

• Support consistent People practices across corporate and field environments.
• Collaborate with Operations to address workforce challenges at multi-site projects.
• Ensure People processes meet the needs of field supervisors, project managers, and operational teams.

Cross-Functional Leadership & Organizational Collaboration

• Partner with the Talent Manager to coordinate recruiting, onboarding, engagement, and operational HR processes.
• Collaborate with Legal, Finance, Payroll, Safety, and Operations to ensure consistent workforce practices.
• Support organizational growth, restructuring, and workforce transitions.
• Identify and implement operational improvements to strengthen HR governance and scalability.

Qualifications:

• 8+ years of progressive Human Resources or People Operations experience.
• Bachelor’s degree required.
• Experience supporting operational or field-based employee populations; construction experience preferred.
• Strong knowledge of employee relations, performance management, and investigations.
• Expertise in federal, state, and local employment law, particularly New York regulations.
• Demonstrated ability to partner with leadership and mitigate risk.
• High emotional intelligence and professional communication skills.
• Strong organizational skills and attention to detail.
• Experience with HRIS and payroll systems; TriNet or similar preferred.
• SHRM-CP, PHR, or equivalent certification preferred.

Supervisory Responsibility:

• Oversees Office Manager for administrative and operational HR-related processes, including safety coordination.

Work Environment & Other Details:

• Hybrid role based in Brooklyn, NY or Armonk, NY.
• Travel to job sites within the Northeast required.
• Standard full-time schedule; additional hours as needed.
• Base salary range: $140,000–$160,000, plus annual performance bonus.
• Comprehensive benefits package included.
• Applicants must be authorized to work in the U.S.

Equal Opportunity Employer:

The organization does not discriminate based on any characteristic protected by law.

Fire Protection Construction Operations Manager

Family-Owned Company | Competitive Compensation Plan with Performance Based Incentives

We are a well-established, family-owned total life safety company with a strong reputation for quality, integrity, and long-term client relationships. As our business continues to grow, we are seeking an experienced Construction Operations Manager to oversee daily construction operations and help lead the company into its next phase of success.

This is a key leadership role with significant responsibility, autonomy, and substantial performance-based incentives for the right candidate.

Key Responsibilities

• Oversee and manage all day-to-day fire alarm and fire sprinkler installation operations
• Lead project managers, supervisors, and field crews to ensure projects are delivered on time and within budget
• Coordinate scheduling, manpower, equipment, and materials across multiple projects
• Ensure compliance with safety standards, building codes, and company policies
• Monitor project costs, productivity, and profitability
• Work closely with executive leadership on planning, growth strategies, and operational improvements
• Build and maintain strong relationships with clients, subcontractors, and suppliers

Qualifications

• Proven experience in construction operations management or senior project management
• Experience in fire protection or life safety and systems, codes and best practices
• Strong leadership and people-management skills
• Solid understanding of construction processes, scheduling, and cost control
• Ability to problem-solve and make sound decisions under pressure
• Excellent communication and organizational skills
• Experience with commercial, residential, or mixed projects

What We Offer

• Competitive compensation plan
• Lucrative performance-based incentives tied directly to company and project success
• Opportunity to work in a family-owned business where leadership is accessible and decisions are made quickly
• Long-term growth potential and job stability
• A collaborative, respectful work environment where contributions are recognized and rewarded

Why Join Us?

Unlike large corporate firms, we value relationships, loyalty, and long-term success. Your ideas will be heard, your performance will be rewarded, and your leadership will have a direct impact on the company’s future.

Apply today to join a company where hard work, integrity, and results truly matter.

Benefits include Medical, FSA, Dental, Vision, Long and Short-term disability, Life insurances, 401k with company match, holiday and paid time off

EEO

Drug Free Workplace

Job Description: Operations Associate

Reports To: General Manager

Summary: In this role you will support the overall customer experience by receiving shipments and

accurately maintaining inventory records. You will also take ownership of the stockroom and assist our

team in replenishing the sales floor after shipment or during recovery periods. This role reports directly

into the General Manager.

Responsibilities:

• Receive and process shipment of new product and replenishment

• Process internal transfers between stores and warehouse

• Maintain accurate inventory levels through regular cycle counting and weekly reconciliation

of negatives on hand

• Liaise with Operations Manager for requesting inventory adjustments

• Maintain neat and organized stockroom, ensuring product is categorized and properly

ticketed

• Pack and ship client orders in accordance with company standards

• Partner with Stylists to process, pack, and ship consignments for clients and external stylists

• Research and reconcile shipping errors with FedEx

• Process store damages on a regular basis

• Manage monthly supply orders and organization

• May assist on sales floor during peak times and as assigned

• Other duties as assigned

Qualifications:

• Minimum of (2) years working retail (or related work) experience preferred

• Basic computer skills and familiarity with P.O.S. systems

• Ability to frequently lift up to 25 lbs, occasionally more

• Excellent verbal and written communication skills

• Positive and high energy

• Availability to work a retail schedule including evenings, weekends, holidays, and have

• flexibility to store operating hours to meet the needs of the business

The compensation for this position ranges from $22 to $24 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, supplemental benefits through AFLAC, a retirement plan various paid time off programs, and employee discount/perks.